Electrical 123 Reviews - www.electrical123.com

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Latest Reviews

“Fantastic service”

Written on: 04/06/2014 by Kaylie276 (1 review written)

A great service from the start. Very helpful guy on customer service line. Everything went smoothly without a hitch. Delivery was well within the one hour slot and all packaging was taken away which is such a bonus. Would defo use this company again… Read Full Review

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“fantastic start-end”

Written on: 22/10/2013 by meijer1990 (1 review written)

I searched the net for the best price and delivery option available, and electrical 123 came to the top of the list. I was slightly hesitant to order such a large item off ebay, but went ahead anyway. The ordering process was quick and simple. I was update via email daily keeping me in the loop as to the progress of my order. I was then notified via email and text regarding time slot of delivery. Delivery men arrived on time and were extreamly polite.they went the extra mile to protect my… Read Full Review

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“DISHWASHER”

Written on: 20/09/2013

THE SERVICE FROM THIS COMPANY WAS EXCELLANT. I ORDERED MY DISHWASHER ON THE SATURDAY AND SELECTED TUESDAY AS MY DELIVERY DATE. I RECEIVED A EMAIL ON MONDAY SAYING IT HAD BEEN DESPATCHED AND ANOTHER IN THE EVENING GIVING ME A TIME SLOT. THE ITEM ARRIVED ONTIME AND WELL PROTECTED. THE TWO DELIVERYMEN UNPACKED THE DISHWASHER, HAD ME INSPECT IT FOR DAMAGE AND THEN TOOK ALL THE UNWANTED PACKAGING THEM. "BRILL". I WOULD DEFINATELY RECOMMEND THIS COMPANY… Read Full Review

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“excellent - "painless purchase of fridge freezer”

Written on: 12/06/2013

Outstanding communication from order confirmation to despatch and delivery. The guys delivering could not have been more helpful and we had been given a 1 hour slot - they arrived 3 minutes after the start time of 0905 having already made other deliveries and driven 200 miles. This was a Liebherr fridge freezer and total cost was more than £80 cheaper than John Lewis online. I wish some of the big brand retailers who complain about losing market share would learn from this company… Read Full Review

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“will definately use again!”

Written on: 15/05/2013

needed a new washing machine, researched reviews and prices, emailed electrical123 and they not only matched but beat best price I had found including removal of old machine and delivery by a further £9, ordered friday morning and delivered next day. They text a one hour delivery slot the night before, then call you 5-10 mins before arrival. Fab! The delivery men were polite, good humoured, removed old machine and brought in new one, unwrapped and removed all packaging and voila! new machine… Read Full Review

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“washing machine”

Written on: 23/02/2013 by lou2u (1 review written)

ordered a washing machine from electrical23 FANTASTIC SERVICE kept me updated throu the whole process with emails and delivered within 2 days would recommend 100%… Read Full Review

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“Hotpoint LST216 Integrated Slimline DISHWASHER.”

Written on: 01/02/2013 by nigreb1 (1 review written)

I now have my dishwasher for over 6 months so feel I've given it time to throw up any faults and can only say I'm delighted with it. The delivery/condition was excellent. I plumbed it in myself (and I'm a not so young girlie!). The instructions are confusing but 123 and Hotpoint will give you help. PERFORMANCE; The first month or so were satisfactory, but then I began to get dirty washes. The answer was always use rinse aid even if using tablets. I always use the rapid wash for… Read Full Review

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“Excellent Service, good prices”

Written on: 10/01/2013 by Kevh_Swindon (1 review written)

Ordered a Beko Freezer on Sunday and chose Thursday for our delivery day, allthough early delivery days where available. Received an email on Wednesday saying delivery would be between 8:05 and 9:05, at 8:30 received a phonecall to say they will be arriving in 10 minutes. When the Freezer arrived, all the packaging was removed and taken away, allowing close inspection of the product, very pleased, excellent delivery service backed up by good prices for the product in the first place. will… Read Full Review

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“First Class Service”

Written on: 05/01/2013 by thrapstongeezer (1 review written)

I ordered a new TV on Christmas Eve from Electrical 123 as it offered the lowest price with free delivery. It was delivered on the Friday after Christmas. I was kept updated throughout this period by email and text and was given a one hour time slot for when the delivery was made. In fact the delivery was about 2 hours earlier than this but in fairness, the driver did 'phone ahead to ask if the earlier time would be OK. I cannot fault this service and am very happy with my purchase… Read Full Review

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“Ordered a vacuum cleaner - 123 delivered a coffee maker”

Written on: 09/12/2012 by FairFeedback (1 review written)

We ordered a vacuum cleaner and were delivered..... a coffee maker! When finally getting through to someone, after holding on for a very long time, and having to choose the 'Sales' option on the call as the customer service option is never answered, I was promised a call back which..... yes, you've guessed, never came. During the initial call, the young man pointed out that we were not the only people to have complained, that day, that they had been delivered the wrong item. Rang again the… Read Full Review

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Fairfeedback's Response to FairFeedback's Review

Written on: 12/12/2012

To follow up my earlier review and to be fair to 123 Electrical, they have now exchanged the wrongly delivered item with the vacuum cleaner we ordered. Once I was able to get through to a manager, he was very efficient in addressing this and I am now a satisfied customer.

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“Very good service”

Written on: 06/12/2012

Lec larder fridge 5010W - Fridge broke. No local store to buy one, hence getting online. Originally ordered from another store, on a Sunday, for Wednesday delivery. After paying it became apparent it was delivery a week Wednesday :( Order cancelled. Not come across Electrical 123 before. After going through the comparing prices process again and finding out no one else could deliver in the next couple of days (well they could, but only after charging hefty extra amounts which were not shown… Read Full Review

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“Fantastic!!!”

Written on: 14/11/2012

This company is the best I have come across in respect of customer service. I purchased a Panasonic microwave from them nearly a year ago. Unfortunately it developed a fault. I rang Electrical 123 and they arranged and paid for transportation to the Panasonic authorised repairs. They then organised its return to me. Unfortunately the repairers caused damage to the microwave door (so much for authorised repairers!). Electrical 123 organised its collection and a new replacement of my choice… Read Full Review

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“Excellent service”

Written on: 23/09/2012 by KJPrice (1 review written)

Ordered a tumble dryer, was kept informed re delivery time/date so no unnecessary 'waiting in all day' I did have a problem as the dryer was dented on the top, I e mailed electricals 123, their response was very quick, customer service was second to none, they arranged for an engineer to visit, all in all, a very positive experience :)… Read Full Review

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“Very good”

Written on: 23/08/2012 by madelinebannocks (1 review written)

The item was exactly as said on web site, the deliverly was eariler then said.The deliverly men were very nice let me inspect the cooker before taking packing away would recommend this company to friends mrs bannocks essex… Read Full Review

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“We will never use them again!”

Written on: 21/08/2012

Terrible customer service. They are charging us twice to have an old appliance taken away, because they said the old fridge was too big to be removed. Never heard so much rubbish! They just couldnt be bothered to take it… Read Full Review

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“Wish i hadn't gone anywhere near them”

Written on: 20/08/2012 by 678hug (1 review written)

Bought a tv online. Got the CityLink delivery number. Waited in the following day only to be called and told it wasn't in stock. Asked for a refund which was agreed. No refund. No replies to e-mails. Had to to claim against the credit card company in the end. How on earth they can supply a citylink number when it was actually in stock is beyond me… Read Full Review

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“Excellent service”

Written on: 18/08/2012

Ordered on Wednesday at ten a.m. Delivered on Thursday one thirty p.m. Kept informed by e mail about order and delivery times . Delivered in the agreed time slot with no extra charge .drivers polite and placed dishwasher in the kitchen and took away all packaging . Would defiantly use this company again… Read Full Review

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“Excellent company and customer service”

Written on: 09/08/2012 by mickg1509 (1 review written)

I bought a radio from electrical 123 - the service was great - best price - delivered quickly - recently one of the buttons stopped working and they replaced the radio straight away -very happy with the company and service… Read Full Review

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“A bit nervous BUT ...”

Written on: 26/06/2012 by hc47257 (1 review written)

I am always a bit nervous when using an online retailer I have never heard of, especially when the price seems too good to be true. I needn't have worried, product was delivered in tact, on time and at the price they quoted, saving me £70 by not going to a high street shop. I suppose the service could have been improved by the delivery man bringing chocolates and flowers, but a little unfair to expect that ;)… Read Full Review

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“Excllent communication and delivery.”

Written on: 02/06/2012

I was most impressed with the communications sent by this company. Delivery was confirmed and as promised I was notified of the 90 minutes period in which the item would be delivered. The delivery men were capable and placed the washing machine where it was to be fitted. Definately a pleasure to deal with a company that sent the item ordered at the time promised. Would purchase again from them … Read Full Review

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