Black Widow Internet www.blackwidowinternet.com Reviews

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Good Points: ummmmm....?

Bad Points: Bad customer service, took over a year to complete a website quoted for 3 months and had no idea about how to program the features in the website.

General comments: Black Widow Internet (or sometimes Crystal Clear Global Solutions) gave me over one year of complete and utter stress, the worst customer service I have ever experienced and at the end of it all a website that didn't work very well.I have to say, even thinking about this company now to write this review makes me angry, they really did affect my bank balance and my sanity. There is so much to say about Black Widow Internet and how badly I was treated by them as a customer but I will try and break it down into the main points.1) I was assigned an 'account manager' who throughout the process had no idea about my actual project and simply tried to tell me how good the company was but never actually knew anything about my specific project (probably because, as I found out later, they outsource their work to India - 2) I was quoted £5000 for a 'high-spec' social networking website but was instead given a template based, badly coded, nonfunctioning, ugly site that looked like it was made by a computer programming student as their first project.3) I was told on the quote that the completion of the site would take 3 months. It took over a year! Weeks and weeks of nothing happening!4) My 'account manager' advised me about 2 months into the project to sign up for my server ready to place the website on...he recommended a company to me where I would have to pay around £300 a month (his recommended package). I asked him if this meant the website would be finished very soon as I didn't want to be paying monthly fees for a server with no website on it. He assured that was nearly finished (however refused to show me the progress). I actually decided myself to hold back on getting the server at that point and glad I did or else I would have lost about £3200 in server fees with no website on it!5) It sometimes took weeks for my 'account manager' to get back to me about questions or concerns I had and when he did finally get back to me (after many reminders from me) he would ignore my questions. It was so frustrating and honestly destroyed a year of my life.6) When I was finally given the 'finished' website it was simply an ugly template page with hyper links (I was quoted for a fully designed website and all they did was use text hyprlinks for my 'beautiful' members area!) o, in the end I complained and finally got the boss of the company to admit that it looked terrible and for £5000 I should be getting a lot more and I had to send some designs over to them...even though I had paid them to do it!7) Now this point sometimes makes me want to laugh and sometimes makes me want to cry! One of the features I asked for and was included in the quote was a podcast directory. When I was presented with it, it was nothing but a list of mp3s (i.e. no RSS feed, podcast info, link to iTunes etc...everything that a podcast is). I informed them that what they had done was not a podcast directory and they said it was. We spent weeks arguing about it and my account manager told me that they would not change it as they had done what I had asked for. So, eventually I found a detailed article on the web explaining what a podcast is (i.e it has a special type of coding that allows descriptions and titles and chapters to be added etc) and finally they agreed to change it...but not without constantly telling me that they are giving me thousands of pounds worth of free stuff...even though they should have done it in the first place!I need to stop writing because I'm getting angry!
I am now £5000 in debt, have taken my website offline because people were complaining about its bad functionality (and I have already had to pay someone else to fix a lot of problems and I can't afford more) and am left with angry feelings towards this company still after a good few years...and they have not apologized to me even though the boss of the company himself admitted the website was terrible!Anyway, do your research and also be weary of how much they talk about their 'google certificates'...it seems this is all they know what to talk about.