Hammonds Furniture Reviews - www.hammonds-uk.com

★★★★☆
3.8 / 5
70% of users recommend this
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Hammonds Furniture - www.hammonds-uk.com

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Latest Reviews

★★★★☆

“Great result”

Written on: 26/08/2014 by grocodg (1 review written)

I love my finished product, there was a small hitch in the process but it got resolved to my satisfaction. The design, fitting and finished result were all superb. The survey side did try to cheapen the product from the design phase and my advice at this stage is to stick to your guns and not be persuaded. Overall a good experience and a quality looking product at the end. I really commend the design and fitting staff they were excellent. I would recommend Hammonds to my family and friends… Read Full Review

By Hammondsonline

Written on: 27/08/2014

Thank you for taking the time to leave this review. I am so pleased to hear that you are impressed with your new furniture and that you would be happy to recommend us to family and friends :)

We appreciate all feedback we receive from our customers and I will make sure your comments regarding the initial customer service team and the payment process are passed on to the relevant teams for future consideration.

Laura from the online team

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★★★★★

“Radley Fitted Wardrobes”

Written on: 26/08/2014

My particular requirements for fitted wardrobes in two rooms meant that I could only have one design from the Hammonds brochure, and it wasn't my favourite. However, once they had been expertly fitted, the wardrobes look beautiful and they blend in with the rooms very well. I can't imagine anything else that would look better. (71586)‏… Read Full Review

By Hammondsonline

Written on: 26/08/2014

Hello

Thank you for this five star review. I am so happy to hear that you are pleased with your new Radley wardrobes - thank you for choosing Hammonds!

I hope you enjoy your new furniture.

Laura from the online team

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★★★★★

“Five star service”

Written on: 23/08/2014

From the moment the designer came to visit, through the suggestions of our new bedroom layout to the installation, Hammonds was first class. We didn't think we could have had a fitted bedroom to suit our Victorian house but we were delighted with the plan and the whole project ended up well within budget. What's not to like?… Read Full Review

By Hammondsonline

Written on: 26/08/2014

Thank you for taking the time to leave this five star review. I am so thrilled that we were able to transform your bedroom and that you are pleased with the service you received!

Thank you for your valued custom :)

Laura from the online team

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★★★★★

“If you want the very best this is it !”

Written on: 23/08/2014 by Wellsboy (1 review written)

Some could say that perhaps Hammonds are a little expensive, but if you want the very best, it does come at a price and this furniture certainly IS the very best. The Hammonds experience was a pleasure from start to finish and the courtesy and meticulous attention to detail by everybody concerned from the young lady in our local showroom through the sales home visit, the survey visit and the installer was 100%. … Read Full Review

By Hammondsonline

Written on: 26/08/2014

Hello

Thank you for taking the time to leave this five star review. I am so thrilled to hear your lovely comments about our staff and that your Hammonds experience was a pleasure :)

I will make sure your review is passed on to the whole team! Thank you for your valued custom.

Laura from the online team

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★☆☆☆☆

“Disappointed ”

Written on: 22/08/2014 by 220McKenna (1 review written)

I made an online appointment as I live out of the country. On the afternoon of the appointment the designer called to inform me he wouldn't be coming due to car issues and I could re arrange another time to suit myself. I booked one for the weekend which I then changed as my husband didn't want to be waiting in all day and tried to change it to "any time to suit myself as it was there fault my other appointment was cancelled" no, I couldn't really have a time to suit myself as it had to be in… Read Full Review

By Hammondsonline

Written on: 22/08/2014

Hi

I'm very sorry that our designer failed to turn up to their appointment and that you are disappointed with the service you received. Our management are very keen to speak to you - Would it be possible to send your full name and post code to our OnlineHelp email address and a member of our team will be in contact shortly.

Laura from the online team

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★★★★★

“really pleased with the results of our istallation....”

Written on: 22/08/2014 by DevanJones (1 review written)

Will use again when finished building last i stallation really made the room look bigger with a similar amount of storage space… Read Full Review

By Hammondsonline

Written on: 22/08/2014

Thank you for taking the time to leave this review. I am so pleased that you are impressed with your installation and that you would be happy to use Hammonds again in the future :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“For Hammond's to make and fit my unit was a great...”

Written on: 22/08/2014

I was recommended to Hammond's by my sister, having spent too long trying to find an 'off the shelf' piece of furniture in the large stores........ they came, they measured, we finalised costs, they gave me a date to fit, everything went seamlessly! I have EXACTLY; and completely tailor made to my requirements, a piece of furniture on the wall incorporating my television, and housing all of my books and ornaments.......I think it's beautiful and very unique. As the saying goes" you get what… Read Full Review

By Hammondsonline

Written on: 22/08/2014

Thank you for taking the time to leave this five star review. I am so pleased that you are impressed with your new units and that you are happy with your Hammonds experience :)

I will make sure your lovely comments are passed on to the whole team!

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Thrilled of Norwich!”

Written on: 21/08/2014 by 324Dowd (1 review written)

When I contacted Hammonds about their wardrobes I had just downsized after my husband's death. I had never ordered anything like this on my own. Everyone was so helpful. I was asked if I had a budget. I hadn't t a clue! But the staff were extremely helpful, listening to what elements I needed. The storage is absolutely right. I am so pleased with the wardrobes. Everything I wanted was included in the design. All my friend think they are great too. Thank you… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear that our team were able to help transform your bedroom and that you are happy with your new wardrobes. I will make sure your lovely comments are passed on to the whole team :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Bedroom now complete. ”

Written on: 20/08/2014 by prices (1 review written)

Very good service from start to finish. Pleased with the fitting and delivery… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear that you pleased with your new furniture and the service you received :)

Thank you for your valued custom!

Laura from the online team

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★★★★★

“New fitted bedroom from Hammonds is the best! ”

Written on: 20/08/2014 by Jane2x (1 review written)

Having previously used Hammonds to fit a home study we had no hesitation in going back to the company for them to fit our new bedroom furniture. From our initial design consultant visiting us at home and coming up with a design that we had not even thought about, we have been delighted with Hammonds. On the day of fitting the fitter turned up on time, was extremely polite, efficient and created very little mess. He finished the installation of our bedroom furniture on the 2nd day on time as he… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Hi

Thank you for taking the time to leave this five star review. I am so thrilled to hear that you chose Hammonds to transform your bedroom and to hear your lovely comments about our fitter!

I will make sure your review is passed on to the whole team :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Excellent service and fitting”

Written on: 19/08/2014 by Mattingly7 (1 review written)

Really happy with our new furniture which is fitted in a very awkwardly shaped room. We had a rough idea already of what we wanted, and the designer worked with our ideas and budget. Fitting was all done on time and the fitter left everything clean and tidy… Read Full Review

By Hammondsonline

Written on: 19/08/2014

Hi

Thank you for taking the time to leave this five star review! I am so pleased to hear that you are happy with your new furniture and your lovely comments about our fitter - thank you for choosing Hammonds!

Laura from the online team

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★★★★★

“Hammonds furniture service”

Written on: 19/08/2014 by JaylinMunro (1 review written)

As a previous customer of hammonds we knew we couldn't get the same service or craftsmanship any where else. After moving home we had an experienced and very amenable salesman to design what we needed. The surveyor was professional and friendly. When the time came the fitter was so skilled and tidy. So pleased with our bedroom… Read Full Review

By Hammondsonline

Written on: 19/08/2014

Thank you for taking the time to leave this five star review. I am so thrilled that we were able to transform your bedroom and that you are impressed with the surveyor and fitter :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Quality furniture”

Written on: 18/08/2014 by Yatesjc476 (1 review written)

Following a lengthy discussion with the designer and my relative and friend I got a bedroom I wanted and needed. On visiting Hammonds to see the furniture in their showroom we noticed a large mirror which would light up. I mentioned it to the designer who stated that she would go to have a look, which she forgot to do and told me that it was a different company. Why I dont know as it was with the Hammonds furniture. Howewver I left it and am happy with the one I bought. The fitter was… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Thank you for taking the time to leave this lovely review. I am so pleased that you are happy with your new furniture and that you would recommend our fitter :)

I will make sure your comments regarding the mirror are passed on to the relevant team for feedback.

I hope you enjoy your new bedroom.

Laura from the online team

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★★★★★

“Excellent Customer care!”

Written on: 16/08/2014

I have been very pleased with Hammond's after sales service. Notwithstanding the passage of time since my original bedroom wardrobe installation, customer services promptly arranged for a surveyor to call out and report on a fault which was repaired and left looking 'as new' for a moderate charge. Very impressed with the level of customer care!… Read Full Review

By Hammondsonline

Written on: 18/08/2014

Hi

Thank you for this five star review! I am so happy to hear that our after sales team were able to resolve your initial issue with your furniture and that you are impressed with the service you received.

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Quality product backup by quality staff”

Written on: 16/08/2014 by Haynesxu1956 (1 review written)

The study furniture we ordered at the time we thought was expensive but now it's installed we are delighted with the finished product and very pleased that we went ahead with Hammonds. The staff from initial sales contact, on site planning then the two day installation was all handled very professionally by staff who new their respective jobs. The quality of workmanship applied during the installation was exceptional. Thank you Hammonds for a job well done ! Rgs John B - Ashford, Devon… Read Full Review

By Hammondsonline

Written on: 18/08/2014

Thank you for taking the time to leave this five star review. I am so thrilled to hear that you are impressed with your new study furniture and your lovely comments about our staff. I will make sure your review is passed on to the whole team :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Simply Perfect”

Written on: 14/08/2014 by Claire0001 (1 review written)

Happy with everything. Can't find a fault throughout hammonds. Wonderful, many thanks… Read Full Review

By Hammondsonline

Written on: 15/08/2014

Thank you for this five star review! I am so thrilled that you are happy with Hammonds experience- I hope you enjoy your new furniture :)

Laura from the online team

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★★★★★

“Bedroom wardrobe unit”

Written on: 14/08/2014 by sjclarke (1 review written)

Had a bedroom wardrobe unit fitted. Delightful young woman did the design to my requirements. Fitter was a gem. Did an excellent job and left the room in perfect condition. I am very happy with the end product. … Read Full Review

By Hammondsonline

Written on: 15/08/2014

Hi

Thank you for taking the time to leave this review! I am so thrilled that you are happy with your new wardrobes and to hear your lovely comments about our designer and fitter. I will make sure your review is passed on to whole team :)

Laura from the online team

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★★★★★

“Hammonds your ace!!”

Written on: 12/08/2014 by Caroline1983 (1 review written)

I've just had wardrobes fitted into a bedroom. I couldn't of asked for better service. They were brilliant. They were very polite and friendly guys. Thank you Hammond's for the service we received. Judy Homewood… Read Full Review

By Hammondsonline

Written on: 13/08/2014

Hello,

Thank you so much for your positive feedback. I am thrilled you are happy with your furniture and the service from the fitters.

Thank you for your valued custom.

Laura from the online team

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★★★★☆

“excellent finished product”

Written on: 12/08/2014 by Joanna2052 (1 review written)

We liked the finished product, but had issues with arranging installation date. As we were moving to a new house, we "guessed" an installation date, assuming we would be in the house by then. Things got delayed, we had to put back our installation date to be informed that there was a £150 charge for doing this, as it was less than the 21 days notice required. As we ordered the product, booked an installation date within 21 days we could not have given 21 days notice. After discussions this… Read Full Review

By Hammondsonline

Written on: 13/08/2014

Hello

Thank you so much for taking the time to leave this review. I am pleased to hear that you are impressed with your new furniture, the fitting and the customer service over the phone. I will make sure that your comments regarding the 21 days notice and charges are passed on the relevant teams for feedback and reconsideration, I really appreciate your constructive, honest feedback.

Thank you for your valued custom.

Laura from the online team

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★☆☆☆☆

“Miserable experience”

Written on: 12/08/2014

Complete fiasco - 5hrs with salesman - placed order - visit by surveyor 3hrs - placed deposit - arranged installation date. They then said despite their claim to be able to fit any room they do not cut down glass doors. 3 weeks of trying to get Hammonds to ring me - no one available to talk to. Eventually changed design to no glass and they want me to pay £150 extra because the installation date has had to be changed! Heaven only knows what the finish article is like - TAKE MY ADVICE AVOID… Read Full Review

By Hammondsonline

Written on: 13/08/2014

Hi

I'm very sorry that there was a delay to your installation and that you are unhappy with your experience. Our customer service team are very keen to speak to you - Would it possible to send your full name and account number to our OnlineHelp email address or comment below with your account number and a member of our team will be in contact with you immediately.

Laura from the online team

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