Hammonds Furniture Reviews - www.hammonds-uk.com

★★★★☆
3.7 / 5
68.6% of users recommend this
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Latest Reviews

★★★★★

“I'd recommend Hammonds without reservation.”

Written on: 22/07/2014 by Lynchox34 (1 review written)

I'd been wondering how to fit out my workroom - should I get it done professionally or should I do it myself! My funds were not unlimited but I could, perhaps, afford something nice. Hammonds were great! Their designer spent some time with me, assessing what I wanted and quoting for it. This was all free and I never felt pressurised to place an order - though I did! The surveyor checked everything and produced the final plans, taking plenty of time to be accurate in measurements and my… Read Full Review

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★☆☆☆☆

“New bedroom needed!”

Written on: 19/07/2014 by EanGibbons (1 review written)

When we moved into a brand new house 14 years ago what we thought would make our bedroom complete was a Hammonds fitted design! This was done at a cost then of over £8000 and we were thrilled with the finish and the workmanship. Sadly now practically all the veneer has peeled off and when we mentioned this, although out of guarantee, we were told if we paid £750 they would replace it as it was a known problem!! Several phone calls occurred where either the directors were in a meeting… Read Full Review

By Hammondsonline

Written on: 22/07/2014

I am so sorry to hear that there has been a problem with the veneer on your wardrobe. At the time of your installation, our furniture came with a five year guarantee, which has now been increased to ten years. I understand that our customer service team have been in touch previously to discuss replacing the veneer at a dramatically reduced cost.

Please send your full name and account number to our OnlineHelp email address or comment below with your account number and a member of our customer service team will be in touch shortly.

Laura from the online team

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Annoyed100Percent's Comment

Written on: 21/07/2014

Agree. Hammonds professionalism, quality and service have gone down a lot! I had Hammonds bedroom and study furniture in my last 2 homes. I was really pleased. But now with my new house, from the design to survey and especially build and installation everything has been abismal! First the customer account person was rude insisting the order form she had was correct when it then transpired there was a later version. No apologies or rectification. We had to move installation date as a result. We also had to move electricals that were not specified on fo from survey. We were not to we needed to do this. Then on new installation date fitter did half the job, left everything behind and for another week they could get no one to finish the job! I am still waiting. I now gave no bedroom when I move into the house in 2 days time! Unacceptable. We were returning customers and were planning on building the study and a seperate walk in wardrobe room with Hammonds. But I can categorically state this will not happen. In fact my voice of disappointment will be heard wider with other people. Today we were on phone countless times with customer service. All they say is they can't do anything else! They have a huge chunk of my money now and don't care!

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By Hammondsonline

Written on: 22/07/2014

I'm very sorry to hear about the delay to your installation and that you unhappy with the customer service you received - I would really like to speak to you to discuss this matter further. I would really appreciate it if you could send your full name and account number to our OnlineHelp email address or comment below with your account number and a member of our management team will be in contact shortly.

Laura from the online team

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★★★★★

“Wow Brilliant Result”

Written on: 19/07/2014

From the first time we saw the display in Gardener Haskins and met the Hammonds representative we knew we had found the right company and the right product for us. The quality of product, the choice of designs and most of all the professionalism of every member of staff we came into contact with from the very start was exemplary. The finished wardrobes with sliding doors, that work perfectly, greatly enhance our bedroom. Very satisfied customer… Read Full Review

By Hammondsonline

Written on: 21/07/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear that we were able to help transform your bedroom and that you are impressed with the service you received.

Thank you for your valued custom.

Laura from the online team

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★★★☆☆

“Flooring and backboard should be inclusive”

Written on: 19/07/2014 by Divyen (1 review written)

I bought a fitted wardrobe with sliding doors for my mums bedroom. Upon completion, I realised, the flooring had been removed (i.e. existing carpet uplifted showing bare floorboard) and no back board had been fitted. The fitter's response was that I never asked for it. I didn't think I had to as I would expect a more complete job from a company like Hammonds. I have had to pay £3.5k for a something which I saw is loose chip board, where I am certain the sales person mentioned it was more… Read Full Review

By Hammondsonline

Written on: 21/07/2014

I'm very sorry that you are disappointed with the quality of your wardrobes. As our sliding ranges use a stanchion system, they are not fitted with floors or back boards as standard. However, our customer service are keen to speak to you regarding this. I would really appreciate it if you could send your full name and account number to our OnlineHelp email address or comment below with your account number and a member of our team will be in contact shortly.

Laura from the online team

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Divyen's Response to Divyen's Review

Written on: 19/07/2014

The overal rating should be 2 star and also gave a rating of "would not recommend" based on the quality Vs price of the product.

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★★★★☆

“Happy with Hammonds”

Written on: 18/07/2014 by TracyP74 (1 review written)

Account: 67706 I have a very awkwardly shaped small bedroom coupled with a coombed ceiling. I had previously done a lot of research into design companies for bedrooms and picked Hammonds because of the rave reviews it got. It isn't the cheapest around, but the quality and the workmanship build means you still get value for money. I had a delightful designer who came round and really made sure this was what I wanted, this was what I wanted to spend and here were the various options I got for… Read Full Review

By Hammondsonline

Written on: 21/07/2014

Thank you for taking the time to leave this review. I am so pleased to hear that we were able to help transform your bedroom and your lovely comments about our designer and fitter.

Thank you for your valued custom :)

Laura from the online team

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★★★★★

“Great build and service! ”

Written on: 18/07/2014 by JenksReview (1 review written)

We weighed up spending a little more with Hammonds vs having a more local service at a cheaper rate complete a built in wardrobe for our bedroom. My parents used Hammonds for the same purpose 10 years ago and it still looks and functions great. So we bit the bullet and paid a little more. We have not looked back. The service both in person and on the telephone has been great. They never pushed the sale, though there is a little room for negotiation. The chap who installed the wardrobe was… Read Full Review

By Hammondsonline

Written on: 21/07/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear that you are impressed with your Hammonds experience and that you love your new wardrobes :)

I will make sure your comments regarding the room clearing and planning with the surveyor are passed on to the relevant teams for feedback.

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Fantastic job, lovin it”

Written on: 15/07/2014 by Spearpointm331 (1 review written)

Hammond's have done a lovely job in my bedroom, great wardrobes no mess, no fuss. The contractor fitted them in less than the agreed timeframe and to a very high standard. They look lovely… Read Full Review

By Hammondsonline

Written on: 16/07/2014

Thank you for taking the time to leave this five star review. I am so pleased that we were able to help transform your bedroom and to hear your lovely comments about our fitter :) I will pass on your review to our whole team!

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Fast, efficient and friendly. Thank you”

Written on: 14/07/2014 by helenlemm (1 review written)

The whole process of ordering and fitting was expertly and professionally undertaken. Every stage was dealt with by friendly people. I was impressed by thespeed and quality of fitting and absolutely delighted with my new wardrobe… Read Full Review

By Hammondsonline

Written on: 15/07/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear that you were impressed with your Hammonds experience and that you are delighted with your new wardrobes :)

Thank you for your valued custom.

Alex from the online team

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★★★★☆

“Great looking wardrobes”

Written on: 14/07/2014 by Mwhite9987 (1 review written)

Great wardrobes. Good quality and fitter was very careful. Really makes the most of the space. Salesman wasn't pushy and felt that he was fair. 10 week turnaround from first contact to complete wardrobes which is longer than I hoped but the end result makes it worthwhile. Very happy customer… Read Full Review

By Hammondsonline

Written on: 14/07/2014

Thank you for taking the time to leave this review. I am so pleased to hear that you are happy with your new furniture and that you would be happy to recommend us. I will make sure your comments regarding the waiting time for installation is passed on to the relevant team for feedback.

Thank you for your valued custom.

Laura from the online team

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★★★★☆

“Fitted Bedroom”

Written on: 09/07/2014 by Acew295 (1 review written)

Both fitters worked efficiently and the work was finished in the time estimated. They cleared up very well when the job was completed… Read Full Review

By Hammondsonline

Written on: 09/07/2014

Thank you for taking the time to leave this review. I am so pleased to hear that you are impressed with our fitters :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Excellent service from start to finish. Chap who...”

Written on: 07/07/2014 by Ashleighi274 (1 review written)

Excellent service from start to finish. Chap who installed wardrobes did an excellent job. I am very pleased with the result. I would be happy to recommend to friends and family… Read Full Review

By Hammondsonline

Written on: 07/07/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear that you are impressed with the service you received and that you would be happy to recommend us!

I hope you enjoy your new furniture.

Laura from the online team

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★★★★☆

“Satisfied Customer”

Written on: 06/07/2014 by LeonelHays (1 review written)

Have recently had a range of Willoughby bedroom furniture fitted by Hammonds. Satisfied with every aspect of my order. Staff, without exception, have been helpful,, knowledgeable and reliable. The bedroom furniture has been expertly fitted and looks absolutely lovely. Now considering having Hammonds back to fit another bedroom and a study… Read Full Review

By Hammondsonline

Written on: 07/07/2014

Thank you for taking the time to leave this lovely review. I am so thrilled to hear that you are pleased with your new bedroom furniture and that you would be happy to recommend us :)

I will make sure your lovely comments about our staff are passed on to the whole team!

Thank you for your valued custom.

Laura from the online team

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★★★★★

“bedroom fitments”

Written on: 03/07/2014 by 68Medeiros (1 review written)

very happy with fitted finish. excellent job by fitter. arrived on time and completed job in good time. would recommend… Read Full Review

By Hammondsonline

Written on: 04/07/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear your lovely comments about our fitter and that you would be happy to recommend us :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Happy customer”

Written on: 03/07/2014 by Iamwellpleased (1 review written)

The fitter has done an excellent job. It was a pleasure having him in my home as he was courteous and very careful. I could not praise him highly enough.The wardrobes look fantastic. … Read Full Review

By Hammondsonline

Written on: 03/07/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear your lovely comments about our fitter and that you are happy with your new wardrobes.

Thank you for your valued custom.

Laura from the online team

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★★★☆☆

“Certain Items not fit for purpose”

Written on: 03/07/2014 by Kennedyny297 (1 review written)

I would first like to mention the absolutely superb installation by your fitter. Although he was given two days to complete, which was nowhere near enough time, he did not rush and even came back on Sunday morning to finish off! Goods Delivered on time but had to wait a week for a fitter. However, the mirror supplied with the Radley Odessa Oak range is most awkward to adjust which I believe to be a design fault, ie the left-hand adjustment handle is on the inside. Both adjustment knobs… Read Full Review

By Hammondsonline

Written on: 03/07/2014

I'm very sorry to hear that is a problem with the mirror and the shoe racks in your new wardrobes. We are very keen to speak to you about this - please send your full name and account number to our OnlineHelp email address or comment below with your account number and a member of our management team will be in contact shortly.

Laura from the online team

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★★★★★

“High quality product & service”

Written on: 02/07/2014 by LucieBH (1 review written)

We have had our hallway furniture completed; consisting of wardrobes, cabinets and a glass bookcase. The designer, surveyor and fitter were all extremely professional and efficient, interested in every detail we wanted. We received a fantastic, high quality product that we are so happy about. We would definitely recommend. Thank you, Hammonds Furniture!… Read Full Review

By Hammondsonline

Written on: 03/07/2014

Thank you for taking the time to leave this five star review. I am so happy that we were able to help transform your hallway and to hear your lovely comments about our staff - I will make sure your review is passed on to the whole team :)

Thank you for your valued custom.

Laura from the online team

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★☆☆☆☆

“Not the hammonds they used to be”

Written on: 02/07/2014 by Lynneroberts (1 review written)

I have had hammonds wardrobes fitted in all 4 bedrooms at my property some years ago, there work and quality was fantastic, so when I decided to change my bed and have new bed side units put in I came straight back to hammonds for some smaller units, also with the intention of new fitted study, the guy that came out was great! Anyway getting to the point ordered the bed side units only for them to come wrong but damaged, the units we're suppose to fit flush with the old ones, they didn't, the… Read Full Review

By Hammondsonline

Written on: 03/07/2014

I'm very sorry to hear that there was a problem with your new wardrobes and that you are unhappy with the customer service you received. Our team are very keen to speak to you and I understand that a member of the customer service team has been in touch and will be contacting you later today to arrange a site visit.

Please do let me know if I can be of any further assistance.

Laura from the online team

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★★★★★

“A good experience”

Written on: 02/07/2014

A transformed bedroom. Excellent fitter who's carpentry skills in difficult corners is exceptional. Overall from ordering to completion did not have any glitches… Read Full Review

By Hammondsonline

Written on: 03/07/2014

Thank you for taking the time to leave this review. I am so pleased to hear that we were able to help transform your bedroom and that you are impressed with the work carried out by the fitter.

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Excellent all the way through”

Written on: 01/07/2014 by IsaiahGarrett (1 review written)

Our experience with Hammonds was excellent. The designer was very responsive, no hard sell, and only made recommendations that improved our initial idea. she also made a recommendation that saved us money. The builder was also great, coming back in his own time to install one missing component that arrived towards the end of the scheduled job… Read Full Review

By Hammondsonline

Written on: 01/07/2014

Hi

I'm so pleased to hear that you were happy with the service you received from our designer and fitter. Thank you for taking the time to leave this five star review, I'll make sure your lovely comments are passed on to the whole team.

Thank you for your valued custom
Laura from the online team

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★★★★★

“Professional and Efficient”

Written on: 01/07/2014 by Warren251 (1 review written)

Really helpful planning meeting. Always punctual. Fitting was efficient and professionally done. Just about to re-order for our new home… Read Full Review

By Hammondsonline

Written on: 01/07/2014

Thank you for taking the time to leave this review. I am so happy to hear that you are pleased with your Hammonds experience and that you will be re-ordering for your new home :)

Thank you for your valued custom.

Laura from the online team

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