Hammonds Furniture Reviews - www.hammonds-uk.com

★★★★☆
3.8 / 5
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Latest Reviews

★☆☆☆☆

“Disappointed ”

Written on: 22/08/2014 by 220McKenna (1 review written)

I made an online appointment as I live out of the country. On the afternoon of the appointment the designer called to inform me he wouldn't be coming due to car issues and I could re arrange another time to suit myself. I booked one for the weekend which I then changed as my husband didn't want to be waiting in all day and tried to change it to "any time to suit myself as it was there fault my other appointment was cancelled" no, I couldn't really have a time to suit myself as it had to be in… Read Full Review

By Hammondsonline

Written on: 22/08/2014

Hi

I'm very sorry that our designer failed to turn up to their appointment and that you are disappointed with the service you received. Our management are very keen to speak to you - Would it be possible to send your full name and post code to our OnlineHelp email address and a member of our team will be in contact shortly.

Laura from the online team

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★★★★★

“really pleased with the results of our istallation....”

Written on: 22/08/2014 by DevanJones (1 review written)

Will use again when finished building last i stallation really made the room look bigger with a similar amount of storage space… Read Full Review

By Hammondsonline

Written on: 22/08/2014

Thank you for taking the time to leave this review. I am so pleased that you are impressed with your installation and that you would be happy to use Hammonds again in the future :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“For Hammond's to make and fit my unit was a great...”

Written on: 22/08/2014

I was recommended to Hammond's by my sister, having spent too long trying to find an 'off the shelf' piece of furniture in the large stores........ they came, they measured, we finalised costs, they gave me a date to fit, everything went seamlessly! I have EXACTLY; and completely tailor made to my requirements, a piece of furniture on the wall incorporating my television, and housing all of my books and ornaments.......I think it's beautiful and very unique. As the saying goes" you get what… Read Full Review

By Hammondsonline

Written on: 22/08/2014

Thank you for taking the time to leave this five star review. I am so pleased that you are impressed with your new units and that you are happy with your Hammonds experience :)

I will make sure your lovely comments are passed on to the whole team!

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Thrilled of Norwich!”

Written on: 21/08/2014 by 324Dowd (1 review written)

When I contacted Hammonds about their wardrobes I had just downsized after my husband's death. I had never ordered anything like this on my own. Everyone was so helpful. I was asked if I had a budget. I hadn't t a clue! But the staff were extremely helpful, listening to what elements I needed. The storage is absolutely right. I am so pleased with the wardrobes. Everything I wanted was included in the design. All my friend think they are great too. Thank you… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear that our team were able to help transform your bedroom and that you are happy with your new wardrobes. I will make sure your lovely comments are passed on to the whole team :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Bedroom now complete. ”

Written on: 20/08/2014 by prices (1 review written)

Very good service from start to finish. Pleased with the fitting and delivery… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear that you pleased with your new furniture and the service you received :)

Thank you for your valued custom!

Laura from the online team

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★★★★★

“New fitted bedroom from Hammonds is the best! ”

Written on: 20/08/2014 by Jane2x (1 review written)

Having previously used Hammonds to fit a home study we had no hesitation in going back to the company for them to fit our new bedroom furniture. From our initial design consultant visiting us at home and coming up with a design that we had not even thought about, we have been delighted with Hammonds. On the day of fitting the fitter turned up on time, was extremely polite, efficient and created very little mess. He finished the installation of our bedroom furniture on the 2nd day on time as he… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Hi

Thank you for taking the time to leave this five star review. I am so thrilled to hear that you chose Hammonds to transform your bedroom and to hear your lovely comments about our fitter!

I will make sure your review is passed on to the whole team :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Excellent service and fitting”

Written on: 19/08/2014 by Mattingly7 (1 review written)

Really happy with our new furniture which is fitted in a very awkwardly shaped room. We had a rough idea already of what we wanted, and the designer worked with our ideas and budget. Fitting was all done on time and the fitter left everything clean and tidy… Read Full Review

By Hammondsonline

Written on: 19/08/2014

Hi

Thank you for taking the time to leave this five star review! I am so pleased to hear that you are happy with your new furniture and your lovely comments about our fitter - thank you for choosing Hammonds!

Laura from the online team

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★★★★★

“Hammonds furniture service”

Written on: 19/08/2014 by JaylinMunro (1 review written)

As a previous customer of hammonds we knew we couldn't get the same service or craftsmanship any where else. After moving home we had an experienced and very amenable salesman to design what we needed. The surveyor was professional and friendly. When the time came the fitter was so skilled and tidy. So pleased with our bedroom… Read Full Review

By Hammondsonline

Written on: 19/08/2014

Thank you for taking the time to leave this five star review. I am so thrilled that we were able to transform your bedroom and that you are impressed with the surveyor and fitter :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Quality furniture”

Written on: 18/08/2014 by Yatesjc476 (1 review written)

Following a lengthy discussion with the designer and my relative and friend I got a bedroom I wanted and needed. On visiting Hammonds to see the furniture in their showroom we noticed a large mirror which would light up. I mentioned it to the designer who stated that she would go to have a look, which she forgot to do and told me that it was a different company. Why I dont know as it was with the Hammonds furniture. Howewver I left it and am happy with the one I bought. The fitter was… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Thank you for taking the time to leave this lovely review. I am so pleased that you are happy with your new furniture and that you would recommend our fitter :)

I will make sure your comments regarding the mirror are passed on to the relevant team for feedback.

I hope you enjoy your new bedroom.

Laura from the online team

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★★★★★

“Excellent Customer care!”

Written on: 16/08/2014

I have been very pleased with Hammond's after sales service. Notwithstanding the passage of time since my original bedroom wardrobe installation, customer services promptly arranged for a surveyor to call out and report on a fault which was repaired and left looking 'as new' for a moderate charge. Very impressed with the level of customer care!… Read Full Review

By Hammondsonline

Written on: 18/08/2014

Hi

Thank you for this five star review! I am so happy to hear that our after sales team were able to resolve your initial issue with your furniture and that you are impressed with the service you received.

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Quality product backup by quality staff”

Written on: 16/08/2014 by Haynesxu1956 (1 review written)

The study furniture we ordered at the time we thought was expensive but now it's installed we are delighted with the finished product and very pleased that we went ahead with Hammonds. The staff from initial sales contact, on site planning then the two day installation was all handled very professionally by staff who new their respective jobs. The quality of workmanship applied during the installation was exceptional. Thank you Hammonds for a job well done ! Rgs John B - Ashford, Devon… Read Full Review

By Hammondsonline

Written on: 18/08/2014

Thank you for taking the time to leave this five star review. I am so thrilled to hear that you are impressed with your new study furniture and your lovely comments about our staff. I will make sure your review is passed on to the whole team :)

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Simply Perfect”

Written on: 14/08/2014 by Claire0001 (1 review written)

Happy with everything. Can't find a fault throughout hammonds. Wonderful, many thanks… Read Full Review

By Hammondsonline

Written on: 15/08/2014

Thank you for this five star review! I am so thrilled that you are happy with Hammonds experience- I hope you enjoy your new furniture :)

Laura from the online team

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★★★★★

“Bedroom wardrobe unit”

Written on: 14/08/2014 by sjclarke (1 review written)

Had a bedroom wardrobe unit fitted. Delightful young woman did the design to my requirements. Fitter was a gem. Did an excellent job and left the room in perfect condition. I am very happy with the end product. … Read Full Review

By Hammondsonline

Written on: 15/08/2014

Hi

Thank you for taking the time to leave this review! I am so thrilled that you are happy with your new wardrobes and to hear your lovely comments about our designer and fitter. I will make sure your review is passed on to whole team :)

Laura from the online team

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★★★★★

“Hammonds your ace!!”

Written on: 12/08/2014 by Caroline1983 (1 review written)

I've just had wardrobes fitted into a bedroom. I couldn't of asked for better service. They were brilliant. They were very polite and friendly guys. Thank you Hammond's for the service we received. Judy Homewood… Read Full Review

By Hammondsonline

Written on: 13/08/2014

Hello,

Thank you so much for your positive feedback. I am thrilled you are happy with your furniture and the service from the fitters.

Thank you for your valued custom.

Laura from the online team

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★★★★☆

“excellent finished product”

Written on: 12/08/2014 by Joanna2052 (1 review written)

We liked the finished product, but had issues with arranging installation date. As we were moving to a new house, we "guessed" an installation date, assuming we would be in the house by then. Things got delayed, we had to put back our installation date to be informed that there was a £150 charge for doing this, as it was less than the 21 days notice required. As we ordered the product, booked an installation date within 21 days we could not have given 21 days notice. After discussions this… Read Full Review

By Hammondsonline

Written on: 13/08/2014

Hello

Thank you so much for taking the time to leave this review. I am pleased to hear that you are impressed with your new furniture, the fitting and the customer service over the phone. I will make sure that your comments regarding the 21 days notice and charges are passed on the relevant teams for feedback and reconsideration, I really appreciate your constructive, honest feedback.

Thank you for your valued custom.

Laura from the online team

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★☆☆☆☆

“Miserable experience”

Written on: 12/08/2014

Complete fiasco - 5hrs with salesman - placed order - visit by surveyor 3hrs - placed deposit - arranged installation date. They then said despite their claim to be able to fit any room they do not cut down glass doors. 3 weeks of trying to get Hammonds to ring me - no one available to talk to. Eventually changed design to no glass and they want me to pay £150 extra because the installation date has had to be changed! Heaven only knows what the finish article is like - TAKE MY ADVICE AVOID… Read Full Review

By Hammondsonline

Written on: 13/08/2014

Hi

I'm very sorry that there was a delay to your installation and that you are unhappy with your experience. Our customer service team are very keen to speak to you - Would it possible to send your full name and account number to our OnlineHelp email address or comment below with your account number and a member of our team will be in contact with you immediately.

Laura from the online team

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★★★★★

“The Hammonds experience.”

Written on: 12/08/2014 by abarber1 (1 review written)

we liked the show room in the Leeks store Crosshands. The person there was well informed enthusiastic and sympathetic to our needs and listened to what we had to say. an appointment was set up quickly on the date and time to suit us. from the visit of the designer the survey and installation all went smoothly and on time… Read Full Review

By Hammondsonline

Written on: 13/08/2014

Hello

Thank you so much for taking the time to leave this five star review. I am so pleased to hear that you were impressed with the service you received in store. Really glad the whole process ran smoothly, I will pass your positive feedback on to the team - enjoy your Hammonds furniture.

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Excellent yet again”

Written on: 12/08/2014 by Meyers (1 review written)

My only criticism would be the length of time the designer took, it was a small bedroom and with the paperwork it took over 2.5hrs despite the fact he kept telling me he was nearly finished. However the finished result was brilliant and yes Hammonds are not the cheaper but in my opinion they are simply the best Thank you… Read Full Review

By Hammondsonline

Written on: 12/08/2014

Hello

Thank you for taking the time to leave this five star review. I am so pleased to hear that you are impressed with your new furniture. I will make sure that your comments regarding the length of the design visit is passed on the relevant teams for feedback and future training.

Thank you for your valued custom.

Laura from the online team

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★★★★★

“Fitted Bespoke Wardrobe”

Written on: 08/08/2014 by 433Morris (1 review written)

Overall I am very happy with the whole process. The salesman was good with regards to explaining what was available and timescales etc, although he was a tad too pushy and wanted a decision there and then, which is not professional. However, I did like the price and the product so had my own mind made up anyway. They turned up on time, were very efficient in constructing the wardrobe and cleaned up after themselves. There was 1 minor issues with regards to a mirror that was omitted but I… Read Full Review

By Hammondsonline

Written on: 08/08/2014

Hi

Thank you very much for taking the time to leave this five star review I'm so pleased to hear that you are happy with your Hammonds experience. Also thank you very much for your feedback on the process and the issue with the mirror, I'll make sure your comments are passed on to the whole team.

Thank you for your valued custom
Laura from the Online Team

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★★★★★

“Excellent service and quality”

Written on: 07/08/2014 by Snowycat (1 review written)

Received excellent service from Hammonds. The bedroom fitted is of excellent quality and I am very pleased with the result. The fitter arrived on the day arranged and I have to say his fitting skills were second to none. Also of particular note was the way he worked. He was very conscientious and worked in a spotless organised environment cleaning up as he went along. I often find these days workmen leave a mess behind them and as customers you end up cleaning up after them; not this… Read Full Review

By Hammondsonline

Written on: 07/08/2014

Hi

Thank you so much for taking the time to leave this five star review. I'm so happy to hear that you were pleased with the excellent workmanship of our fitter and the customer service you received. I'll make sure your lovely comments are passed on to the whole team.

Thank you for your valued custom
Laura from the Online Team

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