Hammonds Furniture Reviews - www.hammonds-uk.com

★★★★☆
3.8 / 5
70% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Hammonds Furniture - www.hammonds-uk.com - Ask a question now

Media Gallery for Hammonds Furniture - www.hammonds-uk.com

Hammonds Furniture - www.hammonds-uk.com
Hammonds Furniture - www.hammonds-uk.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Premium quality sliding doors and excellent service”

Written on: 01/09/2014 by minnard36 (1 review written)

Hammonds provided me with smoky mirror sliding doors for my bedroom. From start to finish, the service was excellent. The rep who came to my house also gave me a good discount and the gentleman who fitted the doors was polite, very professional and cleared away all the mess. Five stars!… Read Full Review

Report this review
★☆☆☆☆

“How bad it can get”

Written on: 31/08/2014

Kitchen delivered with a promise of fitting to start by 9am that day - no fitter arrived - telephoned to find out when fitter would attend to be eventually told fitter not available. Given two options look for own fitter or they find one. After insisting they find one two days later they had still not found one! Technical manager supposed to contact from day one but at day 10 still no contact received. Only contact from customer services desk who keep promising contact from technical… Read Full Review

By Hammondsonline

Written on: 01/09/2014

Hello

I'm so sorry to hear that there was a delay to your installation and that the technical manager did not get in touch. We appreciate all feedback we receive from our customers and we will make sure your comments are passed on to the relevant teams for future consideration.

I understand that you have spoken to our customer service team and that a project manager and technical manager will be visiting you on Friday.

Please do let me know if I can be of any further assistance.

Laura from the online team

Reply to this comment
Report this review
★★★★★

“A NEW BEDROOM!”

Written on: 29/08/2014 by AlanLeach (1 review written)

We were delighted with everything from our visit to the showroom to the consultation at home to the fitting. We quickly found some furniture we liked in the showroom. A consultation was arranged and took place very quickly. Production of the furniture was also speedy (Hammonds had to wait to fit it because we went on holiday!). The fitting was achieved in 1 and a half days and the fitter did an absolutely brilliant job. We could not be more pleased with the result - such an improvement on what… Read Full Review

By Hammondsonline

Written on: 29/08/2014

Thank you so much for taking the time to leave such a detailed and positive review.

It's great to hear you felt Hammonds did a brilliant job throughout the whole process and I'm glad any issues you had were dealt with well :) I will make sure your feedback is passed on to the whole team!

Thank you for your valued custom.

Alex from the online team

Reply to this comment
Report this review
★★★★★

“A very happy customer”

Written on: 29/08/2014 by WAP69 (1 review written)

Brilliant work and done in half the time estimated. Really nice fitter too. … Read Full Review

By Hammondsonline

Written on: 29/08/2014

Thank you very much for taking the time to share your positive review. It's great to hear you enjoyed your Hammonds experience, I will make sure your lovely comments are passed on the whole team :)

Alex from the online team

Reply to this comment
Report this review
★★★★★

“Amazing service”

Written on: 29/08/2014 by Rory1984 (1 review written)

Before Hammonds gave me a quote I had three others companies to offer me a quote. Hammonds were more expensive than two of them but the gentleman from Hammonds was so efficient and made some suggestions as well and i choose them on that basis but also quality of wood he showed me looked fantastic. The fitter was lovely, really polite and did an amazing job. Very happy I choose them… Read Full Review

By Hammondsonline

Written on: 29/08/2014

Thank you so much for taking the time to leave such positive feedback.

I am thrilled to hear you are happy you chose Hammonds and it’s great to know the fitter did an amazing job. I will make sure your review is passed on to the whole team! Thank you for your valued custom.

Alex from the online team

Reply to this comment
Report this review
★★★★★

“Exellent all round”

Written on: 29/08/2014

All work and planning was carried out promptly and efficiently. There was a minimum of disruption and mess. Everyone who was involved was very pleasant and professional. we couldn't have asked for a better team… Read Full Review

By Hammondsonline

Written on: 29/08/2014

Thank you so much for taking the time to leave this review.

I am so pleased to hear that there was minimum disruption and that you are happy with your new furniture. I will make sure your positive comments are passed on to the relevant team members.

Thank you for your valued custom.

Alex from the online team

Reply to this comment
Report this review
★★★★☆

“Great result”

Written on: 26/08/2014 by grocodg (1 review written)

I love my finished product, there was a small hitch in the process but it got resolved to my satisfaction. The design, fitting and finished result were all superb. The survey side did try to cheapen the product from the design phase and my advice at this stage is to stick to your guns and not be persuaded. Overall a good experience and a quality looking product at the end. I really commend the design and fitting staff they were excellent. I would recommend Hammonds to my family and friends… Read Full Review

By Hammondsonline

Written on: 27/08/2014

Thank you for taking the time to leave this review. I am so pleased to hear that you are impressed with your new furniture and that you would be happy to recommend us to family and friends :)

We appreciate all feedback we receive from our customers and I will make sure your comments regarding the initial customer service team and the payment process are passed on to the relevant teams for future consideration.

Laura from the online team

Reply to this comment
Report this review
★★★★★

“Radley Fitted Wardrobes”

Written on: 26/08/2014

My particular requirements for fitted wardrobes in two rooms meant that I could only have one design from the Hammonds brochure, and it wasn't my favourite. However, once they had been expertly fitted, the wardrobes look beautiful and they blend in with the rooms very well. I can't imagine anything else that would look better. (71586)‏… Read Full Review

By Hammondsonline

Written on: 26/08/2014

Hello

Thank you for this five star review. I am so happy to hear that you are pleased with your new Radley wardrobes - thank you for choosing Hammonds!

I hope you enjoy your new furniture.

Laura from the online team

Reply to this comment
Report this review
★★★★★

“Five star service”

Written on: 23/08/2014

From the moment the designer came to visit, through the suggestions of our new bedroom layout to the installation, Hammonds was first class. We didn't think we could have had a fitted bedroom to suit our Victorian house but we were delighted with the plan and the whole project ended up well within budget. What's not to like?… Read Full Review

By Hammondsonline

Written on: 26/08/2014

Thank you for taking the time to leave this five star review. I am so thrilled that we were able to transform your bedroom and that you are pleased with the service you received!

Thank you for your valued custom :)

Laura from the online team

Reply to this comment
Report this review
★★★★★

“If you want the very best this is it !”

Written on: 23/08/2014 by Wellsboy (1 review written)

Some could say that perhaps Hammonds are a little expensive, but if you want the very best, it does come at a price and this furniture certainly IS the very best. The Hammonds experience was a pleasure from start to finish and the courtesy and meticulous attention to detail by everybody concerned from the young lady in our local showroom through the sales home visit, the survey visit and the installer was 100%. … Read Full Review

By Hammondsonline

Written on: 26/08/2014

Hello

Thank you for taking the time to leave this five star review. I am so thrilled to hear your lovely comments about our staff and that your Hammonds experience was a pleasure :)

I will make sure your review is passed on to the whole team! Thank you for your valued custom.

Laura from the online team

Reply to this comment
Report this review
★☆☆☆☆

“Disappointed ”

Written on: 22/08/2014 by 220McKenna (1 review written)

I made an online appointment as I live out of the country. On the afternoon of the appointment the designer called to inform me he wouldn't be coming due to car issues and I could re arrange another time to suit myself. I booked one for the weekend which I then changed as my husband didn't want to be waiting in all day and tried to change it to "any time to suit myself as it was there fault my other appointment was cancelled" no, I couldn't really have a time to suit myself as it had to be in… Read Full Review

By Hammondsonline

Written on: 22/08/2014

Hi

I'm very sorry that our designer failed to turn up to their appointment and that you are disappointed with the service you received. Our management are very keen to speak to you - Would it be possible to send your full name and post code to our OnlineHelp email address and a member of our team will be in contact shortly.

Laura from the online team

Reply to this comment
Report this review
★★★★★

“really pleased with the results of our istallation....”

Written on: 22/08/2014 by DevanJones (1 review written)

Will use again when finished building last i stallation really made the room look bigger with a similar amount of storage space… Read Full Review

By Hammondsonline

Written on: 22/08/2014

Thank you for taking the time to leave this review. I am so pleased that you are impressed with your installation and that you would be happy to use Hammonds again in the future :)

Thank you for your valued custom.

Laura from the online team

Reply to this comment
Report this review
★★★★★

“For Hammond's to make and fit my unit was a great...”

Written on: 22/08/2014

I was recommended to Hammond's by my sister, having spent too long trying to find an 'off the shelf' piece of furniture in the large stores........ they came, they measured, we finalised costs, they gave me a date to fit, everything went seamlessly! I have EXACTLY; and completely tailor made to my requirements, a piece of furniture on the wall incorporating my television, and housing all of my books and ornaments.......I think it's beautiful and very unique. As the saying goes" you get what… Read Full Review

By Hammondsonline

Written on: 22/08/2014

Thank you for taking the time to leave this five star review. I am so pleased that you are impressed with your new units and that you are happy with your Hammonds experience :)

I will make sure your lovely comments are passed on to the whole team!

Thank you for your valued custom.

Laura from the online team

Reply to this comment
Report this review
★★★★★

“Thrilled of Norwich!”

Written on: 21/08/2014 by 324Dowd (1 review written)

When I contacted Hammonds about their wardrobes I had just downsized after my husband's death. I had never ordered anything like this on my own. Everyone was so helpful. I was asked if I had a budget. I hadn't t a clue! But the staff were extremely helpful, listening to what elements I needed. The storage is absolutely right. I am so pleased with the wardrobes. Everything I wanted was included in the design. All my friend think they are great too. Thank you… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear that our team were able to help transform your bedroom and that you are happy with your new wardrobes. I will make sure your lovely comments are passed on to the whole team :)

Thank you for your valued custom.

Laura from the online team

Reply to this comment
Report this review
★★★★★

“Bedroom now complete. ”

Written on: 20/08/2014 by prices (1 review written)

Very good service from start to finish. Pleased with the fitting and delivery… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Thank you for taking the time to leave this five star review. I am so pleased to hear that you pleased with your new furniture and the service you received :)

Thank you for your valued custom!

Laura from the online team

Reply to this comment
Report this review
★★★★★

“New fitted bedroom from Hammonds is the best! ”

Written on: 20/08/2014 by Jane2x (1 review written)

Having previously used Hammonds to fit a home study we had no hesitation in going back to the company for them to fit our new bedroom furniture. From our initial design consultant visiting us at home and coming up with a design that we had not even thought about, we have been delighted with Hammonds. On the day of fitting the fitter turned up on time, was extremely polite, efficient and created very little mess. He finished the installation of our bedroom furniture on the 2nd day on time as he… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Hi

Thank you for taking the time to leave this five star review. I am so thrilled to hear that you chose Hammonds to transform your bedroom and to hear your lovely comments about our fitter!

I will make sure your review is passed on to the whole team :)

Thank you for your valued custom.

Laura from the online team

Reply to this comment
Report this review
★★★★★

“Excellent service and fitting”

Written on: 19/08/2014 by Mattingly7 (1 review written)

Really happy with our new furniture which is fitted in a very awkwardly shaped room. We had a rough idea already of what we wanted, and the designer worked with our ideas and budget. Fitting was all done on time and the fitter left everything clean and tidy… Read Full Review

By Hammondsonline

Written on: 19/08/2014

Hi

Thank you for taking the time to leave this five star review! I am so pleased to hear that you are happy with your new furniture and your lovely comments about our fitter - thank you for choosing Hammonds!

Laura from the online team

Reply to this comment
Report this review
★★★★★

“Hammonds furniture service”

Written on: 19/08/2014 by JaylinMunro (1 review written)

As a previous customer of hammonds we knew we couldn't get the same service or craftsmanship any where else. After moving home we had an experienced and very amenable salesman to design what we needed. The surveyor was professional and friendly. When the time came the fitter was so skilled and tidy. So pleased with our bedroom… Read Full Review

By Hammondsonline

Written on: 19/08/2014

Thank you for taking the time to leave this five star review. I am so thrilled that we were able to transform your bedroom and that you are impressed with the surveyor and fitter :)

Thank you for your valued custom.

Laura from the online team

Reply to this comment
Report this review
★★★★★

“Quality furniture”

Written on: 18/08/2014 by Yatesjc476 (1 review written)

Following a lengthy discussion with the designer and my relative and friend I got a bedroom I wanted and needed. On visiting Hammonds to see the furniture in their showroom we noticed a large mirror which would light up. I mentioned it to the designer who stated that she would go to have a look, which she forgot to do and told me that it was a different company. Why I dont know as it was with the Hammonds furniture. Howewver I left it and am happy with the one I bought. The fitter was… Read Full Review

By Hammondsonline

Written on: 21/08/2014

Thank you for taking the time to leave this lovely review. I am so pleased that you are happy with your new furniture and that you would recommend our fitter :)

I will make sure your comments regarding the mirror are passed on to the relevant team for feedback.

I hope you enjoy your new bedroom.

Laura from the online team

Reply to this comment
Report this review
★★★★★

“Excellent Customer care!”

Written on: 16/08/2014

I have been very pleased with Hammond's after sales service. Notwithstanding the passage of time since my original bedroom wardrobe installation, customer services promptly arranged for a surveyor to call out and report on a fault which was repaired and left looking 'as new' for a moderate charge. Very impressed with the level of customer care!… Read Full Review

By Hammondsonline

Written on: 18/08/2014

Hi

Thank you for this five star review! I am so happy to hear that our after sales team were able to resolve your initial issue with your furniture and that you are impressed with the service you received.

Thank you for your valued custom.

Laura from the online team

Reply to this comment
Report this review
overview