Asda Furniture Reviews - www.direct.asda.com

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Latest Reviews

★☆☆☆☆

“Do not buy from Asda online!!”

Written on: 05/12/2014

The worst company ever if you develop problems with your goods or order only a South African call centre will be able to NOT attempt to help you. Bad communication and the Scottish team you get through before you get diverted are rude and unhelpful. I paid next day delivery and was not even contacted when it didn't arrive, then i was told the TV was out of stock then I received the order 4 days later! Then the TV developed a fault....I was then told that they would take it to a warehouse… Read Full Review

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★★★☆☆

“Never mind delivery what about the quality?”

Written on: 29/10/2014 by Rachel1951 (4 reviews written)

I have been looking for a sofa and sofa bed and found the style I wanted from Asda Direct. The reviews are favourable BUT there is obviously a huge problem with their delivery and their customer services department, all of which impact on making a purchase. I had reason to phone customer services to ask if it was possible to physically 'view' some of their furniture and also to ask who their manufacturer was. I was told that I couldn't see the range anywhere and if on delivery, I didn't like… Read Full Review

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★☆☆☆☆

“Dont buy furniture from Asda!!”

Written on: 30/09/2014 by Posset23 (1 review written)

On November 3rd 2013 I returned a sofa to Asda that was damaged when delivered. Customer service was hopeless they would keep me waiting on the phone for over 5mins while they made enquiries, then they would say they would phone back, but they never did. Eventually I wrote to the managing director. He passed my letter on to someone else who was very helpful. But despite him telling me I would get my new sofa in the middle of August 2014 it never arrived. It is now 30th September 2014. I am now… Read Full Review

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★☆☆☆☆

“Awful Quality”

Written on: 17/08/2014 by louise1974 (1 review written)

Bought beautiful looking sofa from Asda, it was all burst as if dragged along floor and the quality of the sofa was shocking, fabric, cushioning legs pretty much everything about it looked cheep and it wasn't, customer service was rubbish, to replace sofa I would need to wait 5 weeks from the date the damaged sofa was returned to warehouse, I will also not receive refund till sofa has been inspected in warehouse, had to repackage damaged sofas myself which was almost impossible, unhelpful staff… Read Full Review

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Uvwxyz's Response to louise1974's Review

Written on: 26/08/2014

Reading this just before purchasing. Now not going to purchase. Thanks for taking the time to let people know what they could be letting themselves in for

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★☆☆☆☆

“liars”

Written on: 18/06/2014 by Maloneydc344 (1 review written)

the customer care centre is in south africa and they lie like its the most natural thing in the world, got told delivery tomorrow 4 times so waited in 4 days in a row, chair still not here, told two different delivery companies would deliver it. Told me they can not e mail outside work, told me they cant ring managers, sent me an e mail to confirm delivery but it did not show up, rang and spoke to one person then to check the truth I rang back and spoke to another and they gave a different… Read Full Review

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Uvwxyz's Comment

Written on: 26/08/2014

Reading this just before purchasing. Now not going to purchase. Thanks for taking the time to let people know what they could be letting themselves in for

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★☆☆☆☆

“asda anaconda tv unit”

Written on: 29/05/2014 by JasleneMcNeill482 (1 review written)

what poor workmanship looked like it was mad by a anaconda,totaly rubbish… Read Full Review

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Uvwxyz's Comment

Written on: 26/08/2014

Reading this just before purchasing. Now not going to purchase. Thanks for taking the time to let people know what they could be letting themselves in for

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★☆☆☆☆

“MIAMI PATIO SET”

Written on: 18/05/2014 by maltrap (1 review written)

MY MIAMI 6 PIECE PATIO SET ARRIVED WITHIN A WEEK, SO FAR SO GOOD, IT COST £77, BARGAIN, 2 OF US SPENT ABOUT AN HOUR UNPACKING & ASSEMBLING THE TABLE,THE FINAL PIECE WAS THE PARASOL, THE 2 PARTS OF THE TUBULAR STEM WOULD NOT FIT TOGETHER, PHONED THE HELPLINE HAD TO WAIT ABOUT 10 MINUTES TO TALK TO SOMEONE IN SOUTH AFRICA, COULD ONLY OFFER REFUND OR REPLACEMENT, COULD NOT OFFER TO REPLACE PARASOL, SO NOW THE WHOLE LOT HAS TO BE DIS-ASSEMBLED, RE-PACKED TO AWAIT AN EXCHANGE. CALL CENTRE WAS… Read Full Review

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★☆☆☆☆

“DO NOT USE #notAsda #Awful service”

Written on: 10/05/2014 by 65Stevens (1 review written)

Ordered two pieces of furniture and paid £15 deliver for a named day. Waited a week and come lunch on day of delivery I'd heard nothing. Chased (call centre in Cape Town) who explained despite been accessed on Asda website and invoiced under name of Asda they had nothing to do with Asda. He said I will escalate and call back in Two hours. Two hours came and went so I chased again. Took 50 mins to get through and was told products were out of stock now and again he'd chase and come back… Read Full Review

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Uvwxyz's Comment

Written on: 26/08/2014

Reading this just before purchasing. Now not going to purchase. Thanks for taking the time to let people know what they could be letting themselves in for

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★☆☆☆☆

“Asda direct - absolute pants”

Written on: 09/05/2014 by doobie95 (1 review written)

do not deal with this company, I ordered an item and paid extra for named day delivery, it did not turn up, after many phone calls and delivery promises eventually arrived two and a half weeks later, customer service team does not exist, no one replies to emails, generally half hour or more wait to get through on phone then no one actually is able to help anyway worst service I have ever received… Read Full Review

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Uvwxyz's Response to doobie95's Review

Written on: 26/08/2014

Reading this just before purchasing. Now not going to purchase. Thanks for taking the time to let people know what they could be letting themselves in for

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★☆☆☆☆

“Delivery a joke!!”

Written on: 25/04/2014

Ordered 2 wardrobes 2 bed side cabinets and a set of draws. Received what they stated as small items at half 6 missing was 2 wardrobes. Phoned asda and they said I would receive my items by 9pm. Guess what a no show after they told me it would be delivered!! Not happy with them at all and I highly DO NOT RECOMMEND them. Awful service!! Though the items I have received are to a good standard just collect in store!! Maybe better!!… Read Full Review

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★★★☆☆

“Bad delivery”

Written on: 28/03/2014 by Gradydm5 (1 review written)

I ordered a wardrobe on the 7/3/14 I received a call on the 18/3/14 telling me it was being delivered on the 25/3/14 between 8am and 6pm 6pm came and went with no delivery then at 7pm I received a call off the driver telling me he was stuck in traffic and would be with me by 8pm 8pm came and went still no delivery my delivery finally turned up gone 9 o'clock at night driver was very apologetic and very nice packaging not damaged. I Havant yet put the wardrobe up but looks like everything is… Read Full Review

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★☆☆☆☆

“Appalling Service from Asda Direct”

Written on: 19/02/2014 by HHami (1 review written)

Went online today to order wardrobe item from Asda Direct. After filling in my details an on screen message told me to 'remove item from basket or change my postcode'. I rang Asda Direct on the contact number given and was told that this item was delivered direct from the manufacturer and the manufacturer does not deliver anywhere north the country of London. The operator did say they delivered to Belgium, France and Slovakia if that would be a help to me - I did tell her I lived in… Read Full Review

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★☆☆☆☆

“Promises Christmas Delivery but Fails miserably !!”

Written on: 21/12/2013 by geckogirl27 (4 reviews written)

Ordered an armchair as it specifically advertised Christmas Delivery. After 4 weeks of waiting I begin to start chasing and they led me a Merry dance for 2 weeks telling me it WAS going to arrive in time. The call centre NEVER call back when they promise to, meaning that I had to keep calling them and going through the same routine over 10 times, paying for 10 calls. Only yesterday do they finally decide to be honest and tell me it wont be arriving in time for Christmas, despite the guarantee… Read Full Review

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★☆☆☆☆

“Asda Direct - Large Plastic, Wheeled Box”

Written on: 12/12/2013 by general714 (1 review written)

Ordered a large plastic box with wheels, arrived with wheels wrenched off and box torn. Arranged return and asked for replacement. Was told this would take two weeks (!!), said forget it, give me a refund. They now deny receiving my call (even though I was given a formal refund number) and are delivering a replacement, and told me to "decline delivery on the doorstep". What a bunch of idiots - next time I'll stick to Amazon!!… Read Full Review

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★☆☆☆☆

“Asda Direct Shopping”

Written on: 26/11/2013 by housessssss (1 review written)

I bought a microwave which proved to be faulty, I returned it to the shop where it was delivered to and was told they could not re-order from there I would have to do this at home. When I did re-order I found the microwave was no longer on offer. I phoned to get at the original price. I was refused. Even although they accepted this was not my fault they refused to replace the faulty microwave at the original price. I would have to re-order at £26.00 more. Of course I did not and got it… Read Full Review

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★☆☆☆☆

“never never never”

Written on: 21/09/2013 by idontlikeasda (1 review written)

Late delivery (6 weeks and counting), no delivery date and the worst customer service you could ever imagine! I beg anyone who reads this not to buy anything from asda. I have no sofa and it doesnt look like I will have one anywhere in the near future either. The "customer service team" just lie to get you off the phone or pretend they cant hear you so they can hang up! You would never believe that this is a massive retailer. NEVER EVER AGAIN!!!… Read Full Review

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★☆☆☆☆

“What a crock of poo”

Written on: 12/08/2013 by Lenny10580 (1 review written)

How difficult is it to send an item. Either it's in stock or its not. Sick to death now of being fobbed of by your customer service department, are they only ever trained to apologise? At the end of The day ASDA you've taken an 88 year old lady's money and have failed to deliver the goods. That in my eyes amounts to theft! Hope you all sleep easy you piece of gum (won't let me put what I want. To)… Read Full Review

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★★★☆☆

“Average”

Written on: 24/07/2013 by momozir (2 reviews written)

Very Average Service but not that horrible really. The prices are alright that's way I chose it in the first place and the website looks professional very easy to use too. I would probably order from that website again one day if I won't find a better alternative… Read Full Review

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★☆☆☆☆

“Worst Service EVER!”

Written on: 24/07/2013

I will never ever order anything from asda direct again and neither will anyone I have spoken to!!They will take your money but they will not send your item. You will then spend the rest of your life calling the customer service department (who are just a bunch of fob offs)… Read Full Review

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★★★★★

“Asda Garden Furniture”

Written on: 10/07/2013 by siberianspender (2 reviews written)

We ordered the Borneo Cube Patio Dining Set 9 Piece. We had been to several garden centres to look at similar and they were all priced well over £800, some as high as £1000. The pictures on the website were clear and it looked very similar. We placed an order and then I worried that it would not be as nice as expected. It arrived with 7-10 days (pretty good for large furniture order) and we are absolutely delighted. Asda called a few times before delivery to confirm time and they arrived… Read Full Review

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