Jeff White Motors, Cardiff Reviews

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★★★★★
4.9 / 5
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Jeff White Motors, Cardiff

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Latest Reviews

★★★★★

“What a car!!!”

Written on: 22/09/2014 by DWOwens (1 review written)

I test drove 2 very high performance quality cars and was given plenty of time to think - no sales pressure just great advice and I felt confident that any follow up service would be spot on e.g. RFL, warranty, assistance with on-board gizmos!! The experience was professional all the way and I am still smiling with my choice… Read Full Review

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★★★★★

“Great all round service and professionalism ”

Written on: 20/09/2014 by Rory1982 (1 review written)

Bought my 4th car from here today. Fantastic overall service and was kept in touch all the way. My enquiry started online with a finance application and the rest is history. My partner droped me of in her car which she had bought from here 10 years previously and is still going strong. Thanks guys hope to deal again… Read Full Review

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★★★★★

“HONEST, HELPUL & UNCOMPLICATED”

Written on: 17/09/2014 by Watson253 (1 review written)

Whilst browsing for a car back in July with very specific requirements I was approached by a member of staff from Jeff White Motors. He simply offered to help and suggested if we had any queries he would come and help. After a while we approached and I explained the situation I was in and the type of care I was looking for. He knew his stuff and guided me in the right direction, let me have a go in a few cars and didn't try to pressure me into anything. As a result I have driven away in a… Read Full Review

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★★☆☆☆

“TERRIBLE CONTINUING / AFTER-SALE CUSTOMER SERVICE ”

Written on: 05/09/2014 by CesarMcCarty10 (1 review written)

Don't be glamoured by the chummy, charming sales techniques. I bought a 2011 BMW 118d m sport six months ago and was asked to write a review directly after the purchase of my car. The purchase part was smooth, but after paying cash (nearly £16k in total) and opting for an extended one year warranty through the dealership (which comes into effect this month), I have had nothing but brush-offs and multiple "we'll look into it" type responses. I shouldn't have to call three times and leave a… Read Full Review

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Thepies's Comment

Written on: 15/09/2014

I had this first review removed after they found my remarks unfavourable. However, before my review was removed, I hadn't had a resolution nor an apology. I've also had to scan my bill of sale as evidence to have this reinstated.

I have since been into the dealership and experienced behaviour from the manager that was unnecessarily DISMISSIVE and AGRESSIVE after requesting the cancellation of my extended warranty since I will soon be selling the car. I have never been treated with such disrespect. As a non-confrontational person, I was left near tears, shaking with anger and disbelief. No apology was ever made for any misunderstanding or lack of customer service - instead I was presented with an unrelenting series of condescending justifications. It got to the point where I had to tell the manager that his aggressive stance and tone when I was in his office discussing the situation was making me uncomfortable and I wanted him to stop. Never was an admin fee mentioned or discussed and I found this shocking, as did my partner and the two other staff in the room who were left speechless. My warranty hadn't even come into effect.

I would not reccomend this company to anyone!!!

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★★★★☆

“Pleased with our purchase !!!”

Written on: 26/08/2014 by Clissel (1 review written)

Picked up our second BMW purchased from Jeff White Motor Company on Saturday and part exchanged our old car. Test drove our new car twice to be really sure that this was the right car for us as we wanted a larger family car. Really pleased with the professional service that we received and wouldn't hesitate to recommend to friends and colleagues… Read Full Review

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★★★★★

“love our car”

Written on: 26/08/2014 by dmMiddleton336 (1 review written)

Bought our car two weeks ago its a great buy the service we received was excellent and why go anywhere else… Read Full Review

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★★★★★

“Amazing place, so pleased with my new car !”

Written on: 13/08/2014 by Lloydodeere (1 review written)

I have just purchased my new BMW 116d from Jeff White Motors. I felt the need to write this review as the service that they provided me was absolutely amazing. The staff there were very friendly, and also very helpful in making sure that the car I bought was exactly the write car for me and my needs. They gave me fantastic advise and at no time at all made me feel pressured into buying the car. I would like to say a big thank you to them, and say that I am the happiest I have ever been with a… Read Full Review

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★★★★★

“Amazing & Friendly a Service Once Again !”

Written on: 11/08/2014 by Matheg68 (1 review written)

We have just taken delivery of our BMW 635D from Jeff White Motors. The Service there was second to none as it always is whenever we have bought our car from there. The car was supplied to us in impeccable condition, and the staff were friendly and proffesional throughout the whole transaction. We would strongly recommend to anyone purchasing a used car to visit this garage, and I don't think they would be disappointed. Myself and my family have always bought our cars from here, and will carry… Read Full Review

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★★★★★

“Amazing service”

Written on: 31/07/2014 by karen-j (1 review written)

I don't usually feel the need to write reviews but after the care we received from Jeff White and his team today I feel it's required. During a sad time for our family, Jeff White went above and beyond what was required to help us, hopefully we'll be back to do business with them in future as I don't think many other company's would help the way they have… Read Full Review

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★★★★★

“Mini clubman buy”

Written on: 25/07/2014 by Julianingram (1 review written)

Great service and refreshing openess mixed with good advice. Jeff and his son looked after myself and my wife superbly! It was a real please meeting both and doing business with them; I will definetely be ringing them again for my next purchase!… Read Full Review

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★★★★★

“The Best There Is”

Written on: 23/07/2014 by BusmanX91 (1 review written)

I have just purchased my third vehicle from Jeff White - Two Volvo's and now a Range Rover - and never been disappointed in my choice. The quality and condition of all vehicles is, and has been, exceptional. The service of the staff and attention to detail is well beyond the call of duty. Together with the after-sales service I can highly recommend this company and, like myself, you will always go back again before you look anywhere else for the car of your dreams at a good price. The stock is… Read Full Review

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★★★★★

“Customer satisfaction”

Written on: 16/07/2014 by SB20 (1 review written)

I bought my Audi 2 weeks ago, the service I recieved was amazing at no point did I feel pressured to buy, my questions were ansewred promptly. I took the car for a test drive still undecided showing an interest in another to be told I could test drive as many as I like. When it came to payment the finance manager was unbelievably helpful(problem with Santander due to the amount leaving account) but he dealt with the matter very professionaly with positive end results. My overall experience was… Read Full Review

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★★★★★

“Amazing Service”

Written on: 15/07/2014

I recently purchased a car from Jeff White. The service was probably the best I have experienced from any car dealership. I was looking for a specific type of car, and although I had to travel to Wales, it was not a decision I regret. After a quick call to confirm the car was still available, I made the long trip. As soon as I arrived I was given the keys and shown to the car by the main man himself. It’s always reassuring to see a boss getting stuck in and not afraid to get his hands dirty… Read Full Review

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★★★★★

“love my car”

Written on: 15/07/2014 by mrsT14 (1 review written)

I recently seen a audi a1 advertised on the internet which was at jeff white motors , I enquired about the car on the phone and arranged a viewing and test drive .Upon arrival I was amazed at how many cars were at this garage and near enough all in order and well presented. I was greeted by the salesman who then showed me the audi a1 ,the car looked amazing and was exactly what I was looking for and colour I wanted,there was no hard sell or pressure which I have found previously at other… Read Full Review

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★★★★★

“Great customer service ”

Written on: 28/06/2014 by Neilkelley (1 review written)

Excellent experience went buying my new car, Range Rover Evoque. There was no hard presser sales, the sales man was very helpful and polite as buying a new car can be stressful. If looking for a new car again we will definitely go back! Neil Kelley… Read Full Review

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★★★★★

“Great after care”

Written on: 02/06/2014 by Kaf53 (1 review written)

Bought a car 2 weeks ago the sales were great not pushy at all and so friendly . I drove in with my old car and drove out with my new one all turned round in just an hour on a Saturday afternoon .. Tax & insurance all sorted while drinking free tea . Then shake of hands & W.T.G . Unfortunately a hiccup occured with my central locking :-) . After a call to Jeff White and a quick visit to Citroen Swansea , problem was diagnosed .. I have just returned from Jeff White,s tonight where a… Read Full Review

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★★★★★

“Excellent family service”

Written on: 28/04/2014 by JamesC12 (1 review written)

Purchased my 1st vehicle from Jeff White Motors the end of March. Audi A5 2.0 T. The team helped me from my initial enquiry and were thoroughly helpful from this point to sale and completion. The car was kept aside for me overnight ready for viewing the next morning I was made to feel important! Car was in excellent condition and so where all others on the huge forecourt. Website was excellent for viewing car stock easy to use on PC or mobile. My purchase was part ex and i was given good value… Read Full Review

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★★★★★

“So pleased!”

Written on: 18/04/2014

Great service received from all the staff involved in helping me chose my new car I was able to test drive several cars and the team were more than happy to answer any of my questions. The experience wasn't like any other I've had at other car dealerships, and I would definitely recommend their service to my family and friends… Read Full Review

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★★★★★

“My New Toy”

Written on: 17/04/2014 by Javeaboy (1 review written)

Yesterday I picked up my pre owned Porsche Cayenne from Jeff White. No not the show room , the man himself greeted me and handed me the keys to my gleaming new toy. I haven’t stopped smiling! The car is fantastic , everything I dreamt it would be. However I can not recommend this dealership enough. This is the third time I have bought from them and Jeff has personally spent time with me to advise me through the process of choosing the right car. His input is priceless. My sons have also… Read Full Review

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★★★★★

“Great fleet, great service!”

Written on: 06/04/2014 by Katiard (1 review written)

Everything was great. The staff were very efficient, attentive and helpful. Let's just say, it was worth it coming down all the way from London. A couple of hours later I got the best car I could, and had a very nice and smooth ride back home:)… Read Full Review

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