Dace Motor Company, Stockport, Cheshire Reviews

★★★★☆
3.6 / 5
115
67% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★☆

“Happy to recommend”

Written on: 11/01/2016

I have bought 2 cars from Dace the first one was 7 years ago and only had MOTs to pay & 2 new tyres, so returned to buy my recent purchase which was another Yaris very pleased with my car and found my salesman very helpful, friendly and honest. I liked that my salesman didn't try to pressurise me, I also liked the condition of the car when I went to pick it up… Read Full Review

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★★★★★

“Merry Christmas!”

Written on: 25/12/2015 by kruk85 (1 review written)

Dace Motors "JudgeService.com" says it all. Rated 4.1/5 by 1006 customers. 88% Would recommend to family or friends. Unlike other review sites Judge Service is verifying customers so comments such as those bellow "awful", "disgustingly rude" etc made by anonymous users are not trustworthy and not reliable. Believe it or not, Dace is one of the best car dealers in the Greater Manchester area and you can easily verify the true behind my comment on Judge Service - just search for Dace Car… Read Full Review

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★☆☆☆☆

“Refused to give me deposit back”

Written on: 23/12/2015 by MarkHoll (1 review written)

I went to purchase a car from dace in stockport, unfortunatley I had an issue obtain finance as i didn't have any photo ID to complete the finance. They then refused to give me my deposit back, their reason was they where willing to hold on to the car. The issue being i can't obtain finance for the car now! Very poor, your best friend when they are trying to sell you a car. I don't blame the sales man he was very helpful, more the owners and the management of this business… Read Full Review

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★★★★★

“got new car”

Written on: 23/12/2015

Bought car from dace very pleased with money got for part exchange had a problem 2 days after we got car dace exchange fixed the problem with great efficiency no trouble customer service excellence very helpfull staff would go again if wanted to exchange car thanks dace for getting us the car we wanted… Read Full Review

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★☆☆☆☆

“Worst place to buy a secondhand vehicle”

Written on: 27/11/2015 by AlexiaMcDaniel (1 review written)

I bought a vehicle from them last year nothing but trouble with it had to take it back to 5 considering times for different faults they did not repair the faults sales team management overall very bad experience they trying to tell you extended warranty which is nothing is covered on your vehicle they put secondhand tires on my vehicle they put the wrong size tires they didn't put new brakes they did not renew the disks they damage my vehicle when it was in for the first time The heated rear… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 24/11/2015 by elainemargaretmiddleton (1 review written)

Took car 5 times for same fault to be rectified. Sold vehicle with 'run flat tyres' therefore no jack etc. was provided as not necessary. They had put second hand tyres on which were bald within 3 months. On taking car for new tyres I was told originals were NOT run flats!! How surprising!! Manager denied this happening. They said faulty indicator light unit would be replaced as courtesy for inconvenience but then changed their minds saying that was never agreed. Now I know I wasn't telling… Read Full Review

By Dacemotorcompany

Written on: 01/12/2015

Dear Reviewer,
Thank you for taking the time to leave a review, I'm sorry it wasn't due to a positive experience. I think it only fair to respond to a couple of the points you made, given that it was your son that purchased the car and you weren't present at the time he collected it. The car was advertised with, viewed with and only ever had non run flat tyres. These tyres were used as the car was used. That they became in need of replacing after 3 months and the 4000 miles your son had covered surely doesn't reflect on the seller. As regards the indicator light unit that faulted months after your sons 3 months warranty expired, we offered to attend to it as a goodwill gesture in the event it was simply a bulb, as is commonplace with a garage that tries to help when asked to do so. The Salesman couldn't authorise an expensive unit when it transpired the fault was more than a bulb, but the Sales Manager kindly agreed to. Please inform your son that he is very welcome by the way.
The measure of any good garage Mrs Middleton, is to act when required to do so. We have attended to every niggle that your son has brought to our attention, including when he was outside of his warranty. If there are any further outstanding concerns your son has with his car, I welcome him to contact me directly and I will be happy to discuss them with him.
I wish your son and his lovely new car well for the future.

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★★★★★

“Would recommend for anyone to go there”

Written on: 12/11/2015 by Louisaa (2 reviews written)

My husband and I went in looking for a used car in our price range and after looking at other dealerships my husband found a car online at Dace German Car Centre. We drove hoping to purchase the SUV and they made the experience worth the time. They let us test drive and and after we decided we wanted the veichle they made sure we were satisfied with payments price and the car. The transaction went smoothly and the people there are AWESOME. Very knowledgeable, easy to work with, not pushy, down… Read Full Review

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★★★★★

“THANKS FOR REALLY GOOD PRICE”

Written on: 06/11/2015 by jaydenprice (1 review written)

I visited dace motors on yesterday and received premier service! I called yesterday morning and was able to get a same day appointment. The salesman, both the guys I dealt with assisted me and gave excellent customer service. From the moment i walked in to the moment i left the staff was kind and courteous and the best part is that i got it at a really good price. … Read Full Review

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★☆☆☆☆

“Vauxhall”

Written on: 03/11/2015 by Edwardslk122 (1 review written)

Bought a car from them last year had so much trouble with it took it back five times for major work to be done on the car they told me they was putting new brakes and new discs on it they didn't they told me they put a new shock absorber late they didn't put a new shock absorber on at the lights didn't work they put secondhand tires on the rear of my vehicle I had to have new discs all round and breaks t… Read Full Review

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★★★★★

“customer for life ..... probably ”

Written on: 16/10/2015 by AmayaPhillips (1 review written)

I bought a little black mini cooper. Although it's too soon to talk about reliability it looks and feels great to drive. The service was excellent and zero pressure sale man was more than helpful. The price of the car was great and we were able to test drive.I was kept up to date and was contacted 3 times to keep me informed on the very minor work I wanted completing.I wouldn't hesitate to buy from again. I have read the other reviews and I'm genuinely suprised to see negative comments as I… Read Full Review

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★★★★★

“Fantastic service as usual ”

Written on: 16/10/2015 by ChristianStout (1 review written)

I have recently just purchased my THIRD car from dace. The friendly approach and welcoming atmosphere from all members of staff is why they are simply 5*****. Mark the business manager is extremely knowledgable and always available to help with any questions I had regarding the car or the finance. I would recommend anyone to deal with dace as you will be buying a great car and more importantly you will be treated with care and there full co-operation before/during and after the sale. Looking… Read Full Review

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★☆☆☆☆

“Saw car and agreed price. Carried pre inspection which...”

Written on: 07/10/2015 by 364Tucker (1 review written)

Saw car and agreed price. Carried pre inspection which found faults anftold would be repaired no added cost. Upon picking up the car given made up story about MOT annd told had to pay £300. Made us pay for repairs. Attitude completely disgusting manager is an idiot. Knew he had us over a barrel. Do not recommend at all -… Read Full Review

By Dacemotorcompany

Written on: 09/10/2015

Dear Customer,

We are sorry that your visit to us left you feeling disappointed. It was regrettable that we had to adjust the valuation of your part exchange vehicle. We can assure you that this was only done when you presented an MOT which differed so greatly in length to the length you stated when we initially valued your car (almost run out compared to almost full). The jobs you requested to have done prior to collection were a separate matter and we were happy to have carried them out to your satisfaction. Although you seem aggrieved at the additional cost your mistake has put you to, we hope that it does not impact on the enjoyment we are sure that your new car will give you.
Regards,
Customer Service Department
Dace Motor Company

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October20009's Comment

Written on: 12/10/2015

Your comments show the extent of your horrendous customer service as well as the dishonesty you have showed us not to to mention the thugggish and threatening behaviour by you and your staff which we will be taking further more formally. We were asked for the MOT date which we replied we thought maybe June but emphasised this was a guess. Not at any time we advised the part exchange price depended on this. This is how you firstly failed in your duty of care. You had the system to check this but did not. I wonder why? We were told the vehicle was in good condition but whenwe had an inspection several faults were found including the need to replace the fuel pump. It does not take an idiot to work out it is the cost of repairs you wanted from us hence you changed the price ON the day of collection almost 2 weeks of agreeing a price.

To date we have mot received confirmation of repairs as promised. The car was not finished to dtandard as promised and the faults were not addressed despite promises
Hence you RIPPED US OFF.

You them bullied us saying if we spoke you would not sell us the car although we were extremely upset. Your staff came out to abuse us. We were two you were about 5. You threatened us for complaining about your behaviour. Your own salesman was deeply embarrassed and apologised for your behaviour. As said you had us over a barrel and took the opportunity to cheat us because you had to pay for repairs which to date we dont even know were completed. Disgusting that you even defend your behaviour. You are a bully and a cheat and we have taken this matter further more formally.

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October20009's Comment

Written on: 12/10/2015

Your comments show the extent of your horrendous customer service as well as the dishonesty you have showed us not to to mention the thugggish and threatening behaviour by you and your staff which we will be taking further more formally. We were asked for the MOT date which we replied we thought maybe June but emphasised this was a guess. Not at any time we advised the part exchange price depended on this. This is how you firstly failed in your duty of care. You had the system to check this but did not. I wonder why? We were told the vehicle was in good condition but whenwe had an inspection several faults were found including the need to replace the fuel pump. It does not take an idiot to work out it is the cost of repairs you wanted from us hence you changed the price ON the day of collection almost 2 weeks of agreeing a price.

To date we have mot received confirmation of repairs as promised. The car was not finished to dtandard as promised and the faults were not addressed despite promises
Hence you RIPPED US OFF.

You them bullied us saying if we spoke you would not sell us the car although we were extremely upset. Your staff came out to abuse us. We were two you were about 5. You threatened us for complaining about your behaviour. Your own salesman was deeply embarrassed and apologised for your behaviour. As said you had us over a barrel and took the opportunity to cheat us because you had to pay for repairs which to date we dont even know were completed. Disgusting that you even defend your behaviour. You are a bully and a cheat and we have taken this matter further more formally.

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October20009's Comment

Written on: 12/10/2015

Your comments show the extent of your horrendous customer service as well as the dishonesty you have showed us not to to mention the thugggish and threatening behaviour by you and your staff which we will be taking further more formally. We were asked for the MOT date which we replied we thought maybe June but emphasised this was a guess. Not at any time we advised the part exchange price depended on this. This is how you firstly failed in your duty of care. You had the system to check this but did not. I wonder why? We were told the vehicle was in good condition but whenwe had an inspection several faults were found including the need to replace the fuel pump. It does not take an idiot to work out it is the cost of repairs you wanted from us hence you changed the price ON the day of collection almost 2 weeks of agreeing a price.

To date we have mot received confirmation of repairs as promised. The car was not finished to dtandard as promised and the faults were not addressed despite promises
Hence you RIPPED US OFF.

You them bullied us saying if we spoke you would not sell us the car although we were extremely upset. Your staff came out to abuse us. We were two you were about 5. You threatened us for complaining about your behaviour. Your own salesman was deeply embarrassed and apologised for your behaviour. As said you had us over a barrel and took the opportunity to cheat us because you had to pay for repairs which to date we dont even know were completed. Disgusting that you even defend your behaviour. You are a bully and a cheat and we have taken this matter further more formally.

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★☆☆☆☆

“Terrible experience and will never return car was not...”

Written on: 14/09/2015 by 1969Hall (1 review written)

Terrible experience and will never return car was not clean and sales man was rude… Read Full Review

By Dacemotorcompany

Written on: 09/10/2015

Dear Customer,

We are sorry that your recent visit to us was not an enjoyable one. Whenever possible, our cars are mechanically prepared and fully valeted before they are viewed. We do however, allow cars in preparation to be viewed as well. The majority of our customers appreciate this flexibility as it gives an even wider choice of vehicles. Any car viewed prior to its complete preparation being finished is always prepared fully prior to customer collection.
We are concerned that you found one of our staff to be rude. We pride ourselves that we are highly regarded as a very welcoming, friendly dealership group and all customers should be able to rely on an enjoyable visit to us, whether they purchase a car or not. To this end, we invite you to contact the site you visited and ask for the General Manager. Your call will be welcomed and we'll address any concerns you tell us.
Kind Regards
Customer Service
Dace Motor Company

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Customet100's Comment

Written on: 14/10/2015

Actually we also found you to be very rude which is why we walked away.

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Customet100's Comment

Written on: 14/10/2015

Thanks for your review. We experienced awful issues too. Sales.manager disgustingly rude. Will not buy after reading yours aswell

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Kruk85's Comment

Written on: 25/12/2015

Dace Motors "JudgeService.com" says it all. Rated 4.1/5 by 1006 customers. 88% Would recommend to family or friends. Unlike other review sites Judge Service is verifying customers so comments such as those above "awfu", "disgustingly rude" etc made by anonymous users are not trustworthy and not reliable. Believe it or not, Dace is one of the best car dealers in the Greater Manchester area and you can easily verify the true behind my comment on Judge Service - just search for Dace Car Supermarket. Merry Christmas! :-)

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★★★★★

“Thanks ”

Written on: 07/09/2015 by mcconnells (2 reviews written)

Dace is a little bit far from where I live but I am glad I made the trip out here to complete additional research effort. Arrived at the dealership and was immediately greeted by the person I dealt with . He listened to what I was looking for and quickly found the car for me and got the car ready for me to test drive. Once I found the exact car I wanted, the process was quick and painless. He went above and beyond to ensure I had an enjoyable experience. Even though I'm not from Stockport, I… Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 25/08/2015 by uwMahoney1982 (1 review written)

After reading many reviews and having the misfortune of buying a car from this company I have to agree with the majority of the feedback Do not use them they do no checks and don't want to know if anything is wrong warranty is a total waste of money and is another trick to up sell each car and make more money at your expense There are plenty more car suppliers that would look after you better so even if the car looks good and it's the one you have been looking for do not buy it from here… Read Full Review

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★★★★★

“Excellent”

Written on: 28/07/2015 by Annaedoors (1 review written)

First ever time leaving a review, I just had to for the service I received from the person I dealt with ! he updated me every day through what had been done, ran through all the controls with me on the car (first change in 7 years, was nervous)Just wanted to say thank you very much to the person I dealt with !… Read Full Review

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★★★★★

“I highly recommend this place”

Written on: 22/06/2015 by stanley73 (1 review written)

I had a great experience part exchanging my old car to them. I was skeptical at first, but I am here to tell you that Dace Motors made me a very fair offer for my car. The whole thing took about 30 minutes. Very friendly and efficient process. I highly recommend this place for anyone looking to sell his/her car… Read Full Review

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★☆☆☆☆

“not allowed a test drive ??????? after passing finance...”

Written on: 07/06/2015 by Shea26 (1 review written)

no name introduction... waited over an hour..being told just 10 more minutes..every 10 minutes...got the registration of our px car wrong giving a false trade in price...I thought no obligation test drives were the norm..they made no attempt to move the landrover disco 3 for an inspection..by myself..as it was jammed into a corner..pressurised sales technique used..all about the money not the vehicle..which could of finalised the deal..if they had the sense..BUYER BEWARE ..VERY POOR… Read Full Review

By Dacemotorcompany

Written on: 10/07/2015

To Valued Customer,

Im sorry to hear about your experience at Dace motor company.

We constantly strive to ensure all of our customers are completely satisfied with their service that they receive.

If you could please contact us at your earliest convenience so we can get any issues or worries resolved it would be appreciated.

Please contact me and ask for Thomas Burton.

Alternatively you can email me.

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★☆☆☆☆

“Would never use again”

Written on: 13/05/2015 by Dobson107 (1 review written)

Bought 2 cars in October 2014 and 1 of the cars has had nothing but problems, had the car in dace 4 times and now out of warranty the keeps breaking down (alternator not charging) had a new 1 fitted still doing it, a module is the cause @£400 now dual mass flywheel is banging @£850 not happy at all. I didn't spend £10500 on a car to have bills like this after 6-7 months. I was a little shocked to see 1 of the cars I traded in with no service history was being sold with service history, I… Read Full Review

By Dacemotorcompany

Written on: 10/07/2015

To Valued Customer,

Im sorry to hear about your experience at Dace motor company.

We constantly strive to ensure all of our customers are completely satisfied with their service that they receive.

If you could please contact us at your earliest convenience so we can get any issues or worries resolved it would be appreciated.

Please contact me and ask for Thomas Burton.

Alternatively you can email me.

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★★★★★

“GREAT SERVICE”

Written on: 01/05/2015 by MarshallFallon478 (1 review written)

I'd definitely recommend Dace Xchange to friends and family because from the first conversation on the phone to Frank I knew I was dealing with a professional company. Frank was wonderful very genuine, not at all pushy and very happy to help. I would definitely recommend Dace Exchange to everyone… Read Full Review

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