Dace Motor Company, Stockport, Cheshire Reviews

★★★★☆
3.6 / 5
66% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“great service and very easy to deal with”

Written on: 16/12/2014 by Headea420 (1 review written)

recently bought my 2nd car from dace and they never feel to meet expectations, staff are all friendly and and have a fantastic choice of cars. had a minor issue with one of my windows but the service department resolved this for me under warranty,will be looking to change our other car in the next 12 months so will most definately be back again.keep up the good work !!!… Read Full Review

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★★★★★

“Great car and excellent service couldn't be happier”

Written on: 16/12/2014 by Littlen11 (1 review written)

Bought my ford kuga in july 2014 and it's the best car I have had so far. Dealt with a very helpful sales man and was also introduced to the general manager who was extremely professional. He came in at the end of the appointment to check I was happy with the service and if there was anything else I needed which I thought was a really nice touch. In October my engine management light came on I contacted the service department who asked me to bring the car down the next day which I did the lady… Read Full Review

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★☆☆☆☆

“Bad choice”

Written on: 16/12/2014 by 308Pennington (1 review written)

Purchased a £10,000 vehicle from dace, after 2 months brake pads had worn out. Manager very arrogant and very unhelpful. Basically fobbed me off, no personnel skills just thought that he was right. Took photos of pads and had two independent views on brake pads but Dace Motor Company gave no customer satisfaction or goodwill. They take your money and don't want to know. Would not recommend to fellow buyers if your vehicle is substandard. Manager wants to get out his high horse as he's only… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 08/12/2014 by Trolsta (1 review written)

Brought an audi tt. In November 2014. After a few days noticed a few faults on the car so I phoned them up to arrange repairs , as I live in wolverhampton I was told to use a local garage by the staff , so I used MIDLAND VW Uk. The repairs came to a total of £56.90. YES £56.90 as I had only had the car for one week the 3 month warranty should have covered this , after waiting in midland uk for dace motors to make a decision I got bored off and paid the bill myself , and… Read Full Review

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★★★★★

“astra van breakdown”

Written on: 30/11/2014

I bought an astra van from dace in august. I was advised by the salesman to get extended warranty as I was using the van for my business which I duly did. on the 26/11/2014 my van broke down while doing a delivery. I phoned the rac who diagnosed an alternator problem. I phoned dace motors and spoke to a woman in the service reception who confirmed my alternator was covered by my warranty and to bring the vehicle down there and then. when I got there the technician Curtis confirmed the rac… Read Full Review

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★☆☆☆☆

“merc c 220”

Written on: 31/10/2014 by Church424 (1 review written)

Bought a merc from them had it back 3 times just to turn light off and gave it us bk saying all fixed then broke down with many problems fixed by another garage erm no still problems so took it to a garage I no with them saying will pay bill yeah they paid for main bits but other garage says not rd worthy and leaking carbon in car yeah they paid for injector but what about rest erm not going to happen going small claims court watch dog and a few others motd by service and dealt with general… Read Full Review

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★☆☆☆☆

“Price match ??? dont think so”

Written on: 13/10/2014 by mkw1973 (1 review written)

They say they offer a national price promise and will match or beat any cheaper price as they are obviously confident they are cheapest already. Found same spec car with 2000 less miles at a main dealer for £790 less. They rang back trying to say the cheaper car didnt have service history..it does then when that excuse didnt work it was because it was a different colour. Wonder if have same attitude towards warranty work....have you been driving the car sir? well thats wear and tear!… Read Full Review

Grahamsl44's Response to mkw1973's Review

Written on: 04/11/2014

Really? You find this worth complaining about. There was obviously a reason you wanted their car more than the other one or you'd have just bought the other one, after all, it had less miles on it. Maybe it was because it wasn't as nice and perhaps, just maybe, it was cheaper because it wasn't as nice? I came on here to look at reviews, as am interested in one of their cars. Am not put off by this review if that was your intention. It just made me smile :)

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★☆☆☆☆

“Poor customer service & issues with vehicle”

Written on: 01/10/2014 by CarlosParrish34 (1 review written)

After purchasing a vehicle with only 12500 miles on the clock I drove away with barely enough fuel to get me to nearest petrol station & discovered the sensors were not operating, a tyre was just about legal, parts missing from boot and then problems with brakes. I called numerous times & was promised all backs (never materialised) eventually I got through to service who advised they couldnt look at the car for over a week after further discussion they agreed to replace tyre within the week… Read Full Review

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★☆☆☆☆

“Worst Company I've Dealt With”

Written on: 30/09/2014 by Stowlie (1 review written)

Totally agree with the review below titled 'Good at first then don't want to know'. I was happy at first with my car, was given an MOT with my StreetKA. Within a year the following problems have occurred; exhaust hanging off, alarm faults, catalytic converter needs replacing, clutch slave cylinder went, suspension and wishbones needed replacing, passenger door handle snapped due to rust inside door... I could go on but I'm limited to 50 characters. Daces attitude is that they don't care and it's… Read Full Review

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★★★★★

“Great car thanks”

Written on: 24/09/2014 by Winniemcfootball (1 review written)

Went with my son to buy his first car . Salesman frank Dace at great moor branch , couldn't of been more helpful , we was worried about the insurance side , he even got us a quote while we were there , we picked the car up following week , it developed a problem , frank sorted it out . This is my second time of buying a car , from Dace , would always use them , thanks john and David mc Donald… Read Full Review

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★★★★☆

“Could not ask for more”

Written on: 02/09/2014 by Almanzora (1 review written)

Flew in from Spain to pick up car. Told problem with key fob and after buying the car the problem turned out to be receiver unit (BMW). I could not get hold of the same guy every time but did not matter, everyone I spoke to were sympathetic and help full. Got problem resolved in Spain and Dace have assisted me. Could not have got better service THANK YOU Dace … Read Full Review

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★★★★☆

“Please read in full:”

Written on: 24/08/2014 by Jaydenz213 (1 review written)

My experience of Dace has been very good. I am a Londoner and as a rule I try not to buy from the south and especially not London. I always find heading north offers me a better deal and condition of car. I found Dace online and the car I was after was one of the cheapest on Auto Trader. I contacted them and dealt mainly with their finance director as my transaction involved a lease car PX buy out and subsequent purchase. The customer service was excellent from the start and the finance package… Read Full Review

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★★☆☆☆

“GOOD AT FIRST THEN DON'T WANT TO KNOW!!”

Written on: 08/08/2014

I bought my car from Dace in may, all was well, the process was straight foward and everything was fine. Dace M.O.T'd the car before handover and it passed. A few weeks later I had my car serviced at a specialist service station, I was told the car should not have passed it MOT and I was given a list of jobs which is going to cost me just short of £700. I rang Dace as my car was still under their 3 month warranty and was told at the time of the MOT the car was ok. So in the space of 5ish week… Read Full Review

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★☆☆☆☆

“Customer service is unknown”

Written on: 15/07/2014 by XanderMaher134 (1 review written)

NEVER AGAIN!!!!! Liars! they just want your money. Rude, ignorant, unprofessional, cars are not checked, once there is a problem they dont want to know about it. Seriously would not recommend. Solicitor set on the case… Read Full Review

Jasonbirch's Comment

Written on: 15/07/2014

Afternoon its jason the general manager from dace motor company, please could you call the office so i can resolve the issues you have had with our company.

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★★★★☆

“Pretty good experience”

Written on: 08/07/2014 by HalleBennett (1 review written)

found the car via autotrader, price seemed very good so went down for a look, the car was also in good condition with the promise of full service history. Did not get anything of the asking price but got slightly more than my trade in was worth, however as I deemed the price to be good I was happy to do the deal. I had a email for the main dealer confirming when the services had been done at what mileage and when, however after buying the car I contacted them for full service history… Read Full Review

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★★★★★

“Great Car, Unbelievable Price!”

Written on: 18/06/2014 by mol1972 (1 review written)

I don't normally go in for reviews (reading or writing). My common rule of thumb is that they are usually written by the odd few bitter customers and aren't really a true reflection of a shop/hotel/car dealers etc. But I was just reading through some of the recent reviews about Dace, having bought my car from them a couple of months ago and was angered enough to put fingers to keyboard! I went to them because they were the cheapest on Autotrader. When I arrived and throughout my entire buying… Read Full Review

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★☆☆☆☆

“Waste of time. They never contact you about anything!!!”

Written on: 18/06/2014 by Rivera55 (1 review written)

Contacted them over 5 times and always told we will get back in touch today or in the next hour or the next day but a week later and still not once been in contact and so it is me always calling them to be told each time again that they will be in contact as soon as possible. Took the afternoon of work as was told the car would be there and they would contact me as soon as it is in but still they never contacted me and when rang again saying this was told, surprise surprise, we will get the… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 16/06/2014 by Harding1980 (1 review written)

I bought a car from Dace a while ago now, a couple of days after getting it, it lost power at about 40mph on the A34. It did this a couple of times, I took it back and they said it was the way I was driving it!!! They kept it for a few days and when I went back to get it the problem was apparently solved, the same thing happened again and they still said there was nothing wrong with it, I took it a main dealer garage, paid £130 for a report and got a list as long as my arm as to what was… Read Full Review

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★☆☆☆☆

“Bad after sales customer serive! Be warned !!!”

Written on: 07/06/2014 by Nash54 (1 review written)

I have to say this place is a joke !!!! They take your money and when things go wrong, they become very rood almost even aggressive. I find it extremely difficult to understand how they still in business! I will be contracting Watch Dog, Cowboy traders and trading standards. They utterly bad for doing business . If you had a bad experience with them do yourself a favior contact watch dog, I am Defenatlly contacting the authorises so people can know to stay well away from Dace Motors… Read Full Review

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★★★★★

“Car Loan”

Written on: 05/06/2014 by jessgrace (2 reviews written)

I couldn’t have found a better deal! I received two offers from other lenders but they didn’t even compare to my interest rate and terms with Dace. I appreciated the fact that I was able to receive a secure offer in less than 24 hours and it was all hassle free… Read Full Review

Timunhappy's Response to jessgrace's Review

Written on: 20/12/2014

There finance deals are awful - APR of over 14% - no main dealer is anywhere near this bad. Why anyone would take finance at these types of rates is beyond me. Don't forget that the base rate of interest is only 0.5% so anyone buying a car on finance from this company is being ripped off. Check your small print!!!

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