Berketex Bride, Aberdeen Reviews

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★★★☆☆
3.1 / 5
47% of users recommend this
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Latest Reviews

★☆☆☆☆

“Udeserve better, assistants C.B.A.”

Written on: 30/07/2014 by Maria10x (1 review written)

Perplexed as to how this company remain in business. I truly take my hat of to them! They request you make an appointment. You turn up to it with a copy of written confirmation to be told "our appointment book is full, your name is not on the 1pm list , there has been an error in our booking system'... nothing can be done. I am only here by myself with my assistants and can only deal with one customer at a time". ( 0ver a period of 25 minutes ) It appears their booking system cannot cope with… Read Full Review

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Bluemarina's Response to Maria10x's Review

Written on: 31/08/2014

I got outstanding service from the 2 sales assistants..There is no manageress in charge only 2 assistants for the whole shop who try their hardest to satisfy customers.

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★☆☆☆☆

“Disrespectful Customer Service”

Written on: 27/07/2014 by meepy86 (1 review written)

I booked an appointment with this shop through TheWeddingSale.com. Living in Aberlour, I was prepared for the 90minute drive to Aberdeen. My mum cut work commitments (missing out on a valuable contract) to drive up from Dundee and be with me. It was shocking to turn up and be told we had missed our appointment which was scheduled for 11am that morning, as opposed to 1pm which I had written email confirmation of! The sales assistant responded with absolutely no regard to the inconvenience and… Read Full Review

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Meepy86's Response to meepy86's Review

Written on: 27/07/2014

...women that give a damn anyway

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★☆☆☆☆

“Left within five minutes!!!!”

Written on: 18/05/2013

Had an appointment at the Berketex bride in Aberdeen today for bridesmaid dresses, and it was just about the worst level of customer service I have ever received. We were five minutes early and were made to stand and wait while the two women in the shop stood at the till and stared out of the window. When we were allowed to look at the dresses, the selection was very poor, horrendously overpriced, and most of the dresses were ripped or dirty. We found a couple of the least horrendous ones to… Read Full Review

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Buckiegranny41's Comment

Written on: 17/08/2013

I would agree with you the service in that shop was absoloutly disgusting I went with my daughters and her bridesmaids and flower girl on Wednesday to collect her dresses and the service was horrific the manager did not fasten my daughters dress up properly and she hardly spoke to any of us she never smile once neither did any of the staff then we were sent from the shop with 2 bags one for the brides dress and one for 3 bridesmaids dresses after spending over £1,800 for the dresses they did not steam the dresses they were full of creases and my daughter had to pay for extra material on her dress then when it came it was to long so we have to get a dress maker to alter it at our own expence. It was a terrible experience and I would never recommend any bride to ues that shop ever my daughter and her sister were very upset. Any brides stay away from Berektex in Aberdeen .

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★☆☆☆☆

“Shocking service”

Written on: 15/04/2013

I made an appointment by phone for myself and my 2 bridesmaids. The lady on the phone was very polite and assured me there would be plenty of dresses for my plus size bridesmaid. I wrote down Sat 10am. When we turned up we were told that my appointment was at 11am, so I was sent away for an hour even though there were three girls standing doing nothing and there was no customers in the shop, we weren't even told we could stay and look at the dresses! When I returned, I didn't see any dresses I… Read Full Review

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★☆☆☆☆

“Broken Promises and LIES!!!”

Written on: 23/03/2013

My complaint that I wrote to Berkertex on 23/03/13 Upon arriving at the Aberdeen Store in May last year I was greeted by a lady called who is no longer with the company for very obvious reasons that appeared to be a very friendly and professional woman who was more than helpful with my bridesmaids trying on several dresses and she was very accommodating regarding one of my bridesmaids who is very conscious of her weight. We found a dress that we liked on the 3 bridesmaids that I had with me… Read Full Review

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★★★★★

“New Gown Launch”

Written on: 25/06/2012

I attended a Fashion Show in the Aberdeen store this week, and it was the best I have ever been to. It was informal, fun and informative, the staff worked hard and made sure everyone was spoken too individually. I will be going back for my bridesmaids dresses. The manager said the she intended having regular Store Events like this one. It really was a great night and what a difference it made seeing the actual dresses on other people.They looked so different on. Wine and nibbles were laid on… Read Full Review

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Janehampton88's Comment

Written on: 02/07/2013

Funny your IP address comes from the shop in question!!

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★★★★★

“Brilliant Service - Very Helpful Staff”

Written on: 11/06/2012

After a last minute let-down by an online store, I contacted this shop to query if they might have any dresses in-store that might be suitable for a 'black-tie' event, ie an evening dress. The staff were extremely helpful, and by the time I arrived at the shop less than an hour later, had already looked out a selection of outfits. I 'shortlisted' two and came back the next day with husband (for a second opinion). The outfit I eventually bought was beautiful and the shop pressed it to ensure… Read Full Review

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Guest's Comment

Written on: 23/06/2012

I attended an instore fashion show event this week in the Aberdeen store.
Best fashion show I have ever been too, it was informal, fun & informative.
Well done.to all the staff - I will be going back for my bridesmaids gowns.

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★★☆☆☆

“14th aug 2010,would never buy from this shop or tell...”

Written on: 17/03/2011

14th aug 2010,would never buy from this shop or tell anyone to get a dress from here.were given wrong prices when ordering,dresses way too big for younger children.not very helpful in the shop,treated like second class citizens,was very disappointing wedding day is meant to be the best not for us it wasnt.dressmaker said poor workmanship and dresses not worth the money nearly £350… Read Full Review

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★★★★★

“I bought my dress from this store over a year ago and...”

Written on: 26/11/2010 by queenkong (1 review written)

I bought my dress from this store over a year ago and the experience I have had with them has been fab. They were so supportive from my first appointment to my final fitting, even when nerves were taking over, and I have told all my friends about it so I thought I'd share my opinion here aswell!… Read Full Review

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★★☆☆☆

“I got married a couple of months ago and although the...”

Written on: 15/09/2010

I got married a couple of months ago and although the service before I bought the dress was fantastic. I feel that once you had handed over your money the service went downhill. My parents don't live in aberdeen, so I asked if I could bring my mum in one day to see the dress I had bought. I just feel that they made it really difficult for me to do this even though before I bought the dress the shop assistants had said, if you want to see the dress again or show anyone the dress it's no… Read Full Review

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★★★★★

“I got my dress in Berketex Aberdeen for my wedding in...”

Written on: 17/08/2010

I got my dress in Berketex Aberdeen for my wedding in March 2010 and the whole experience was great. It was the first shop I went to and the best. I went to a couple of others after but Berketex was by far the best experience. Alison helped me pick my dress, advised on dresses that would suit and made me feel totally comfortable. I can't recommend highly enough. All the assistants are very friendly and helpful and even though they see hundreds of brides to be, they still manage to make… Read Full Review

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★★☆☆☆

“unfortuately i had a bad experience when i bought my...”

Written on: 13/10/2009

unfortuately i had a bad experience when i bought my wedding dress as when it was ordered in october 2008 and i was getting married in September 2009 it was 3 inches or more too short and i had paid for extra lenght as i am 6ft and wasn't given any explanation as to why this error occurred. They had to reorder me another dress and this was 3 weeks before my marriage and when the new dress arrived 2 days before the wedding and it was 6 inches too long amd the bodice was twisted so you can… Read Full Review

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★★★★★

“I brought a gown from Berkertex Bride in Aberdeen...”

Written on: 27/09/2009

I brought a gown from Berkertex Bride in Aberdeen today, what a wonderful experience. I could have not been more pleased. The service was second to none, just excellent. Alison the lady who assisted me was brillant, she choose my tiara and veil and it matched my dress perfectly. The whole experience was perfect in every way. I will be back for my Bridesmaid dresses… Read Full Review

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★★★★★

“I got married on the 4th September 2009 & I have to...”

Written on: 15/09/2009

I got married on the 4th September 2009 & I have to say that my experience in the Berketex Bride Aberdeen branch for my wedding dress was superb. Everything went so well & everyone commented on my beautiful dress. I was a bit worried with the dress not being sent till about 4 weeks before the wedding but it arrived before that & all the adjustments went really smoothly & gave me more to time at the gym! Unfortunately, I didnt get my bridesmaids dresses from berkertex which I really regret as… Read Full Review

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★★★★★

“I would say that my experiences at the Berketex Bride...”

Written on: 18/12/2008

I would say that my experiences at the Berketex Bride in Aberdeen was a bliss. I was assisted by very helpful and cheerful attendants who never complained or got tired of how many dresses I tried on. Two assistants in particular were really exceptional and deserve commendation. This was unlike other Bridal rooms I visited like Brides Delight who seemed pushful, and even gave me a size 20 dress to try on in order to later adjust it even when I clearly wanted a size 12 or 14. At some stage I was… Read Full Review

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