Jacquie Lawson www.jacquielawson.com Reviews

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★★★☆☆
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Jacquie Lawson www.jacquielawson.com

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★★★☆☆

“No St. Georges Day ecard”

Written on: 03/04/2014 by MatthiasPrimeLucas (1 review written)

Generally the cards are good. Jacqui Lawson has a range of ecards including eleven, 4th July/US patriotic cards and nine St Patrick's day cards. They do not however have any St Georges day cards. Bearing in mind this is an English based company I think it is a poor show. I have repeatedly requested such a card but received nothing but a load of waffle. I will NOT be renewing my subscription. … Read Full Review

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★★★☆☆

“Too many emails, no customer service”

Written on: 02/01/2014

People I have sent cards to have complained that their inboxes are flooded with reminders to view their JL cars if they have been away from their computers. When I tried to deliver this feedback to JL I discovered that there is NO customer service, and I wasted a lot of time trying to find it. I consider this to be a disrespectful way to treat your customers and will not renew my subscription when it runs out. Some of the cards are very good but too many are just cutesy and too traditional… Read Full Review

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★★★☆☆

“Edwardian advent calendar”

Written on: 29/12/2013

I totally agree with all the comments about the latest Jacquie lawson advent calendar. I have purchased all the previous advent calendars & have found them to be much more interesting than this latest one. Previous ones (London & Alpine village & one other) have incorporated the daily items into the main scene, but this one has only done that on a couple of days, making the daily scene very boring. I will think twice before I order again in future years. As with previous years I also sent this… Read Full Review

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★★★☆☆

“Inadequate customer serviice”

Written on: 25/12/2013

The "contact us" button on the website implies that if we have a problem that is not covered by the FAQs, there is a way to get through to Customer Service, BUT THIS IS NOT THE CASE. I have an immediate problem, have Xmas cards to send out, but THERE IS APPARENTLY NO WAY to contact Customer Service (if there is such a department} After being a member for several years, one would expect to fimd such a customer support system… Read Full Review

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★★★☆☆

“jacquielawson Edwardian calendar”

Written on: 25/12/2013

This calendar lacks the charm of the previous ones. It's boring and it seems like they got just plain lazy. The scene is very monochromatic and they haven't compensated for that tediousness with endearing animation. I am so glad I didn't give it to anyone as a gift, because after the London calendar it's a huge let-down. The big dogs are a total yawn. Day 23 is a great example of the lack of effort...could have been so much more. They're coasting… Read Full Review

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Kindness4All's Comment

Written on: 25/12/2013

Totally agree. Also feel it isa real insult in this day of economic inequality. Where's the sensitivity of the designers?

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★★★☆☆

“Bland, hard to beat last year's Alpine and the London one”

Written on: 23/12/2013

A real disappointment--this advent calendar is so bland and uninteresting. The main "Garden" scene changes imperceptibly, none of the other rooms you can access change much either, and few of the lovely daily bits uncovered seem to get into any part of the calendar you can see on a daily basis. Like why can't we see those paper dolls, for example, or the lord and lady of the house or the children? Why is there no tree to decorate? The Samplers we are asked to do (which was fun) are nowhere to… Read Full Review

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★★★☆☆

“Ignores my emails”

Written on: 18/12/2013

After being a customer for quite a few years, I wanted to add some email addressess to my address list but kept getting a message saying the address was invalid - despite copying from my address list in Outlook. I have now emailed twice for advice and - nothing. I am going to cancel my subscription… Read Full Review

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★★★☆☆

“Edwardian Advent Calendar not up to previous London Advent”

Written on: 16/12/2013 by Marylouise (1 review written)

We loved the previous Advent calendar - the London city scene. When we tried to buy it, we were told it was only for sale at iTunes, which we don't use. Bought the Edwardian Advent this year, and am disappointed. Love Jackquie's ecards, but this calendar pales in comparison to the London scene. We miss decorating our own Christmas tree early, being able to see it all month, and re-decorate it if we like. We miss all the scenes that were part of London. We won't buy this one again next year… Read Full Review

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Lorgayle's Response to Marylouise's Review

Written on: 21/12/2013

I agree, this years calendar pales in comparison to 2012 and 2011. I just hope next years returns to the usual quality and entertainment we are accustomed to.

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★★★☆☆

“Last year's is hard to beat.”

Written on: 12/12/2013

We have loved the two previous Alpine village calendars, and eagerly awaited this latest one (2013). Sadly it is a disappointment. The main picture of the manor remains static. No tree to decorate, no peacock in the garden, no wreath on the door....it's just boring. Although the other rooms are interesting, I would rather have a total scene build up gradually, watching for the carriage, the skiers, the excitement of Carol singers. Please next year go back to your original ideas… Read Full Review

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Lorgayle's Comment

Written on: 21/12/2013

I agree, this years calendar pales in comparison to 2012 and 2011. I just hope next years returns to the usual quality and entertainment we are accustomed to.

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★★★☆☆

“Trouble sending eCards”

Written on: 06/12/2013

I renewed my 2-year membership to Jacquie Lawson eCards a couple of weeks ago because I so enjoyed my previous 2-year membership. Today is the first time I have had a problem. I tried to send a Birthday eCard to a friend many times in the past hour. Everything goes well until I click "continue" ... then nothing happens. If I click "play again" or any other command they work; however, when I click "continue" so I can send the card, nothing happens. VERY FRUSTRATING. Prior to this I would… Read Full Review

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Bev8001K's Comment

Written on: 18/12/2013

I am having the same problem sending my e cards for Christmas
This will be my 4th yr with JL and I have yet to receive a reply to my first email complaining about not being able to send my Christmas cards.
I click on send a nothing happens and when I check pending or history there is nothing there.
Any one recommend a better e-card site ??

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★★★☆☆

“Jacquie Lawson Advent Calendar”

Written on: 26/11/2013 by hc7800 (1 review written)

I have tried six times, at least, to order the Edwardian Advent Calendar for family and friends. I sign in. I enter the recipient information and the number of copies. I press and orange button which says Continue and in small print to method of payment. The site takes me to another page where I have to log in again. Then it refuses to accept my log-in. Doesn't say anything, just kind of a flash and remains on the same log-in page. I have written three times. I think the answers must come from… Read Full Review

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★★★☆☆

“COULD DO BETTER”

Written on: 09/06/2013

Some of Jacquie Lawson cards are very good particularly their Christmas cards but try to get a St. George's Day card and you are out of luck though they do plenty of St Patrick Day cards and all sorts of cards for American Independence and all the other events America celebrate. It seems England and the English subscribers pull the short straw!… Read Full Review

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★★★☆☆

“Unable to send ecards or make any contact to complain..”

Written on: 20/02/2013

THIS MORE OF A COMPLAINT THAN A REVIEW. After many years of successful use, suddenly, 3 weeks ago, although my subscription was up to date and renewed for a further 2 years early, I have been unable to send any ecards nor contact them because there is no 'SEND' or 'SUBMIT' on the relevant pages! Perhaps they read these reviews and may be able to help with my problem?… Read Full Review

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★★★☆☆

“depends on which search engine I use”

Written on: 01/02/2013

If I use Safari to try to get onto the site, it won't accept password and we around and 'round. There are zero problems when using Firefox on the same computer. People who receive these cards seem to enjoy them very much and find the sweetness refreshing in a world where many cards, especially for birthdays, are downright snarky. Sorry to read about the nil service and hope my card is not automatically charged each year… Read Full Review

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★★★☆☆

“Advent calendar - don't buy it.”

Written on: 20/12/2012 by Javelin (1 review written)

Purchased advent calendar for myself and sent several to friends. Had to fiddle with it, but finally got it installed. Friends who don't work with computers had a horrid time. It wouldn't install. They contacted Jackie Lawson Help and were sent the FAQ, which ended up in spam folders. By the time they found the FAQ's calendar still wouldn't download or had expired. One friend's computer crashed. No help from Jackie Lawson Help Desk. Just emailed FAQ's. I tried to contact the help desk. All they… Read Full Review

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★★★☆☆

“Lousy administration”

Written on: 20/12/2012

They have really good cards but the rest leaves a lot to be desired. 1) Advent calendars showing as not installed when they clearly were - friends had thanked me for them! Alas, they have had to re-install 3 or 4 times as the days have passed. 2) I have a 2 year subscription. They said my membership had expired after 12 months. I checked my details & there it was, valid until 2013. Mailed them to say so, received an apology. BUT, they then changed my details & said I hadn't renewed, blocked… Read Full Review

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★★★☆☆

“27 Calendars sent, only 15 opened”

Written on: 10/12/2012

Not at all happy, first order for 25 Advent Calendars (special price) then added a further 2 to order (charged at full price) a bit mean??? Had I wanted one for myself to view it each day I had to pay for it. Of the 27 sent only 15 of my friends have been able to open them, despite following the instructions 100%. Most of the friends are computer professionals!!!!!!!!!!!! I like JL cards and send a lot of them. I have received the same answer to my query 3 times, there is no Telephone… Read Full Review

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★★★☆☆

“Poor Australian Exchange Rate”

Written on: 10/11/2012 by giraffe10 (1 review written)

I have been using Jacquie Lawson cards for over 3 years. For the past three years I have been complaining that their subscription rate for Australians is $14.75 whereas the actual exchange rate is $11.10. The American subscription rate is $12.00 whereas the actual exchange rate is $11.53. They say they only adjust the rate once or twice a year. They have not adjusted the rate for 3 years. I complain each year and get the same reply. Why are they picking on Australian?… Read Full Review

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Troll2's Response to giraffe10's Review

Written on: 26/12/2012

Sorry to hear you're suffering from Jacquie Lawson-itis, but you've joined a huge club! They rip us all off, right, left, centre, then come back for more!
This year I'm so fed up of them but have found 2 other card sites to use, getting more variety. Katies & Ojolie both have a good offerings, different style from JL but prehaps we need to get out of a time warp?

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★★★☆☆

“Updates needed”

Written on: 16/07/2012 by ILindsay (1 review written)

I have found lots of lovely cards to send over the past 3 years but it is now time to update the cards on site as some are getting a bit 'past it'. Time for a revamp please Jacqui… Read Full Review

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★★★☆☆

“2011 Advent Calendar impossible. So sad for the holidays!”

Written on: 12/12/2011 by lesliesalmonzhu (1 review written)

I have been a Jacquie Lawson fan for years and in fact, sent out 22 cards this season. Years ago, one of my friends liked a card I sent her so much, she decided to get a membership. This year, in a really thoughtful moment, she seny my kids and I the Christmas Advent Calendar, and now it's Dec. 12th , we have not seen on speck of it and we are giving up. Not only was it a disappointment for my family but a REALLY sad experience for the sender, my friend. This was a gift from her to us and it… Read Full Review

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