Jacquie Lawson www.jacquielawson.com Reviews

Click here if this is your business
★★★☆☆
2.5 / 5
128
34.4% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Jacquie Lawson www.jacquielawson.com - Ask a question now

Media Gallery for Jacquie Lawson www.jacquielawson.com

Jacquie Lawson www.jacquielawson.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“They sent card wrong day. ”

Written on: 30/06/2016 by KaylynMalloy (1 review written)

I chose a birthday card to be delivered on the recipient's birthday one month later. Then they sent it immediately. When I asked them to apology him, they refused and sent the following sentences. "Unfortunately, due to security precautions we are unable to contact recipients about occasions as this. Good Wishes," They think "security reason" sort out their mistakes. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They have taken money out of my credit card AGAIN...”

Written on: 24/12/2015

They have taken money out of my credit card AGAIN after I complained last year and received the reply "you must have ticked the 'automatically renew membership' button". WELL I DIDN'T!!!!!!!!!!!! Go on their website and there is no way to untick it, in fact I can't even find it. I have '1 year's membership' ticked. Like others have said, send them a message and they don't get back. Evil swines… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“don't waste money”

Written on: 23/12/2015 by yaBrewer24 (1 review written)

This was my 1st ecard company several years ago. They don't have an email address for you to contact them with problems nor do they have a phone #. I tried writing the company a letter asking someone to call me. Nothing! They still draft my credit card account with out my authorization. They have a very antiquated software system . I am now with American Greeting and so far am pleased… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor service tis year”

Written on: 18/12/2015

Previously I have had little problems but this year despite being told cards had been sent(8 hours after actually requested) most of the recipients I questioned hadn't received them. Since all these emails went to the same server there is a problem as three got them but the other 25 didn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HORRIBLE SERVICE; Terrible company that takes your money!”

Written on: 23/06/2015 by Westki151 (1 review written)

I've been using this company for 8 years. All of a sudden my account is all screwed up. I've paid twice in the last 5 months and now they want payment again; worse they lost all of my 340 addresses - and can't find them. They are the terrible at getting back to you - VERY POOR SERVICE, AND IN FACT NONEXISTENT. I concur with all the adverse comments on here relating to recent poor service with this card vendor. I have used Jacquie Lawson Cards for many years in the past and found thheir… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Took Our Money In Return Zero Service”

Written on: 17/02/2015 by Kevinh477 (1 review written)

Paid in December 2014 for 2 years and in January 2015 received a reply, after trying to send a card, they have no record of us. We originally became members in 2011. Forwarded emails to their help address 6 times with documentation and received 'zero' responce back from Jacquie Lawson… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Please don't send these!”

Written on: 13/02/2015 by 186Meier (1 review written)

I find these Jacquie Lawson cards extremely annoying. Please don't send them unless you know for sure the recipient appreciates electronic garbage like this. I'd rather get a simple e-mail or nothing at all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cards Lovely:Help/Service almost non-existent for MAC...”

Written on: 09/02/2015 by Estrella186 (1 review written)

I find the JL cards lovely. I find the ability to be able to send an e-card quite convenient....albeit I still send "hard cards"....but the JL Help service is non-existent. They simply send you a link to how you can "do it yourself"....However, if you have a MAC...they are very limited in knowledge...or at least their links (outdated re: MAC help) are limited to MAC help. If you have a Windows OS...you are sort of OK...but if you have a MAC, you are out of luck. And the "Help" replies just… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TOOK MY MONEY”

Written on: 13/01/2015 by Phoebe22 (1 review written)

I clearly informed them on 13.12.2014 that I did not wish to renew my membership on 22nd December, 2014. My email was acknowledged on 14.12.2014. I was appalled to find that my credit card details still remained on the Jacquie Lawson site, as I never leave them on any site. I tried to clear them. My credit card statement arrived today. I was shocked to find that £11.00 had been taken on 22.12.2014. They had completely ignored my instructions. My concern is that it seems impossible to clear… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Changed email address - now unable to log on.”

Written on: 11/01/2015 by GrahamSouth (1 review written)

I concur with all the adverse comments on here relating to recent poor service with this card vendor. I have used Jacquie Lawson Cards for many years in the past and found thheir cards to be tasteful and excellent value with a superb service - until recently! I changed my password on New Year's Eve prior to sending an e-card. On sending the card I was unable to view the messaged I had attached. Since then I have been unable to login and have had no confirmation tha the card was sent. I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wonderful product, utterly foul service”

Written on: 27/12/2014 by JuliaPomeroy (1 review written)

My friend treated me to an advent calendar last year and I was hooked and signed up for a year and I have had a glorious time sending cards hither and thither, as I have friends all over the world and we are based in Cyprus. However, it was a different story when I tried to order several advent calendars (and pay for them) this year, it was utterly impossible I was caught up in some loop or other and could not escape. I tried from 20 November which I, in my naivety thought was early enough to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Jacquie Lawson..now TOO BIG TO CARE”

Written on: 25/12/2014 by 129O'Neal (1 review written)

For a complete review of my feelings and the e-mail dialog I recently had with Jacquie Lawson "customer support" check out "I hate Jacquie Lawson e-cards" on Facebook Once upon a time, long ago, they were a pleasure to deal with. Now that American Greetings has gobbled them up, they are NOT to be recommended1… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“no customer service”

Written on: 24/12/2014

For years I though JL cards were marvelouss. NO MORE. This year I paid for 5 Advent Calendars. Two of them were NEVER sent. I wrote countless complaints about this, going so far as to send an air mail letter to England with absolutely no response. What is the matter with this company that it will not fulfill its obligations? It is just plain DISHONEST. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Customer Service”

Written on: 16/12/2014 by JulietteChaney (1 review written)

Do not use this company. They never respond to emails and when you start using them they carry on debiting your account. I have not been able to access my account for 2 years and yet they keep debiting my account and yet ignore my emails. Thought cards were lovely at first but now am sorry I ever used them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No response to e-mails !”

Written on: 15/12/2014 by 396Bain (1 review written)

Been a member for years. This year after renewing my membership, I have been unable to send any cards. I have e-mailed them several times & left my phone number, but still no response. Why do they not list their phone number?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Katelanglois's Comment

Written on: 16/12/2014

I have had exactly the same problem with them. They have no customer service at all and no easy way of cancelling your account.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“This year's (2014) advent calendar”

Written on: 11/12/2014 by Orr350 (1 review written)

the organization has obviously overstretched itself. Lovely advent calendar. Impossible to open it. I sent ten, of those only five people were able to open it. I, myself, had to buy a totally new Windows 7 computer before it would install. Last year I had no trouble, neither did any of my friends. Now I have five unwanted, unable to open gift calendars on my "order page" and cannot get administration to refund my money. I have had lengthy correspondence with the J.L. computer people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service is non existent for this so called...”

Written on: 06/12/2014 by 123alibi (1 review written)

Advent calenders DO NOT WORK WITH IPADS. They don't tell you that until the people who received them say they can't open it up. Then when I said good customer service would be to refund my whole order, not just the calenders that went to people who said they had IPads, they cancelled my entire order, so that everyone I sent them to lost their calendars. When I complained I wanted my membership refunded because of their atrocious customer service, they said fine. NO ONE ADDRESSES ISSUES THEY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“horrible customer service”

Written on: 02/12/2014 by Sharp72 (1 review written)

I don't know why I did it again this year. The fault really is mine. My friend is going through chemo and I saw the jacquie Lawson advent calendar and thought it would amuse her. I bought one for me too. Guess what, it is impossible to open. Just like last years. And you cannot contact anyone unless, as they suggest, you want to snail mail. An internet card company that doesn't use the internet. I hate it so much. I will cancel my subscription although I think they have already billed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Adventgrinch's Comment

Written on: 02/12/2014

Pi toyally agree with all this. I hadnt used them before and sent the advent calendar to 10 people. Not one of them could open it. Total rip off and no one to contact.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Cant open the Advent Calendar”

Written on: 25/11/2014 by GianniHastings29 (1 review written)

I have ordered the calendar for myself, friends and family for the past 3 years but find that for the past 2 years I have had problems downloading and opening it. Last year I managed, with the help of a friend to overcome the problem, but so far after 3 help messages and 2 pointless generated replies I still cant open this years. I am awaiting yet another response to yet another request for help after which I am going to give up, life's just too short and I shan't be ordering any more. A… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“LONG TIME USER~~CHANGED EMAIL ADDRESS AND CAN'T GET...”

Written on: 06/10/2014 by Kendra348 (1 review written)

I am totally frustrated with lack of customer service. I would never have believed it if I hadn't experienced it myself. What a shame for such a nice service. I've exhausted all my resources trying and will have to quit, which is out of character for me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview