Jacquie Lawson www.jacquielawson.com Reviews

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★★★☆☆
2.6 / 5
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Jacquie Lawson www.jacquielawson.com

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★☆☆☆☆

“I 'm totally frustrated of the service ,48 hours is...”

Written on: 23/08/2014 by Angel415 (1 review written)

I 'm totally frustrated of the service ,48 hours is due just a simple request of a changed to a new email address. My old email address is inaccesible. Paid for 2 years ad now I cannot even access my account. Beautiful cards but very poor service . Tried going to my details but it does not open. Help… Read Full Review

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★☆☆☆☆

“Cards not delivered”

Written on: 22/08/2014 by ahJames259 (1 review written)

I have sent numerous cards to my grandson and when I did not hear from him I confronted his mother as to why the 4 yr old has never responded. She said that they were not received. They were sent to her email address. Since the company does not have a phone, I emailed them. I never heard back. I will never use them again… Read Full Review

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★☆☆☆☆

“annoying, does not deliver”

Written on: 12/06/2014 by tydoggeorge (1 review written)

joined, cannot log in, will not return my emails. Dont waste your money on this rip off… Read Full Review

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★☆☆☆☆

“Not Responding to emails”

Written on: 05/06/2014

Like the other Reviews I can not send any cards as they want me to change my password, but I have never recived the email to be able to do it. With no contact except to email, which I have done twice they have not responded. I still have 18 months left and can't send any cards. Does any one know how we can get in touch with this company… Read Full Review

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★☆☆☆☆

“Takes Your Money Does Not Deliver ”

Written on: 23/05/2014 by terisue (1 review written)

I paid for 2 years my contract expires Jan 2016 to email unlimited e-cards. After a few months I got an email saying they are changing my password and will send a link. They never sent the link, I have emailed them MANY times they do not respond they do not have a phone number. So basically I was ripped off… Read Full Review

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★☆☆☆☆

“Frustrating Annoying Hopeless”

Written on: 21/05/2014

This company took my money on the 9th April. I have yet to send a card. They fail to recognise my e-mail. Fail to contact me. The automated reply is annoying as they do not follow up ANY enquiries. How can anyone communicate with this company? It is annoying as I love receiving the cards… Read Full Review

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Terisue's Comment

Written on: 23/05/2014

That happened to me too - they don't have a phone number, Im in the US they are in the UK I have no way to contact them other then my 14 emails I sent without a response! If ANYONE finds out how to contact them please post it!

I have a feeling there are other websites in UK that has same complaints they are an unethical business. They know when you pay via pay pal you cant get a refund unless you dispute it within 45 days so they intentionally do this to you after the 45 day period!

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Butterflygal13's Comment

Written on: 29/05/2014

IF you file a complaint, they take action it is for poor internet practices- this certainly is one I just filed a complaint-with enough of them Im sure action will be taken and we can either get a refund or use the service

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★☆☆☆☆

“Password problems prevent usage”

Written on: 19/05/2014 by 56Robertson (1 review written)

Tried to log on and received msg that I needed to change my password and that an email wld be sent to me within 1 hour. Days later and I am still waiting. I emailed the company and again, days later, no response. Is this site dodgy?… Read Full Review

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Dswalw's Comment

Written on: 20/05/2014

I have the same exact problem. I've been waiting a week for new password information. In the meantime, I'm locked out and can't send cards. Is this a legitimate business?

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Terisue's Comment

Written on: 23/05/2014

Me too! In the US we have a BETTER BUSINESS BUREAU which started in 1912 to protect consumers on fraud like this, they give you a rating- so many complained in the US they have an F rating. Is there such a bureau in the UK?

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★☆☆☆☆

“Unethical Billing”

Written on: 11/05/2014 by Dan_NC (1 review written)

My wife has never renewed. We cannot un-renew. Bill was charged to current credit card even though old card is on file with the company. They want the new card number to unsubscribe. Radio button on web site keeps on defaulting to resubscribe. No contact information available for company. … Read Full Review

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★☆☆☆☆

“Bad practice - no redress”

Written on: 17/01/2014

Two years ago I cancelled the automatic renewal instruction that had somehow appeared on my 'details' page. Nevertheless, JL has just taken another 2 years' subscription from my credit account. I find that, despite my cancellation, I am still a 'member' (sucker) and the automatic renewal instruction has miraculously reappeared among my account details. There is no telephone number at which I can contact the company in order to rectify this error. Is this legal??… Read Full Review

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★☆☆☆☆

“ Jacquie Lawson E cards”

Written on: 14/01/2014

When American Greeting bought Jacquie Lawson, they did not want to give a phone number because they wanted customers to believe it is still a UK based company. Many problems with the website that they never fix… Read Full Review

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Terisue's Comment

Written on: 23/05/2014

Are you SuRE AMERICAN GREETINGS owns it?

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Terisue's Comment

Written on: 23/05/2014

If AMERICAN GREETINGS DOES OWN IT- then we all should call
AMERICAN GREETINGS
American Greetings Corporation
One American Road
Cleveland, Ohio 44144-2398
216.252.7300
Fax: 216.252.6778 hich is located in CLEVELAND OHIO

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★☆☆☆☆

“succes went to their heads,now complacent don't care”

Written on: 12/01/2014

ordered a membership for friend in November 2013, payment did show on my visa. No confirmation or required code number was received (that is demanded to activate site so a password could be set to open site) .They got my money all I get is robo stock answers to complaints.Obviously no human reads or answers email complaints.No way to contact them, as their "contact us" is a joke. Have been a member for years, but this year trying to use "card with photos" was a bust. A typical example of… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE AT ALL”

Written on: 06/01/2014 by almasedshake109 (1 review written)

I received this so-called e-mails greeting card as a gift from a friend. From the onset of receiving the gift, I have not been able to send any e-mail cards to my friends because the login would not accept my information and allow me into the site to order cards. I am presently furious because they have only sent their pre-generated e-mails about my problem. I do not suggest anyone to acquire this service, BECAUSE IT IS NOT A SERVICE. You get none!!! I received the service through the… Read Full Review

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★☆☆☆☆

“ Non existent customer services”

Written on: 06/01/2014 by historyperson (1 review written)

Used this site for the last 5 years, whilst I love the cards and calendars as soon as one encounters a problem JL are just not interested. Reported to them on 3 occasions over Christmas/New Year that photo cards were not sending. Finally, received one e-mail response which did not relate to the problem raised, no phone contact available. Now to add insult to injury they have deducted my annual subscription twice. Given them 48 hours to respond or will cancel and put in hands of CC company… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 05/01/2014

The customer service side of this company is non-existent. I puchased five Advent Calendars but none of the recipients was able to download the Calendar, despite having the necessary software. It took me three e-mails to jacquilawson before I received a reply and even then they stalled by suggesting that I tried e-mailing the recipients with their codes to see if that would work. Since it was, by then, the middle of December I asked for a refund. They finally refunded some, but not all of the… Read Full Review

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Ddavis60's Comment

Written on: 10/01/2014

I am having the same problem but so far no refund. Just a note telling me to have my friends add them to their address book. Not very satisfying!

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★☆☆☆☆

“disgusting”

Written on: 01/01/2014

Just awful. A dreadful way to communicate with friends… Read Full Review

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★☆☆☆☆

“Just cancelled my annual subscription”

Written on: 28/12/2013

Been using Jacquie Lawson Cards for past 7-8 years. Each year cards have become less interesting constantly using the dog & cat. Things came to a head when I was asked to renew for another year. Apathy takes over & I thought I could always send some of the older, more classical cards such as "The 12 Days of Christmas" so I used my UK credit card as I was asked to pay £7.25. I looked at my statement a few days later & saw I had been charged 13 euros. I hate being overcharged and, after 30… Read Full Review

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Bloddwyn's Comment

Written on: 30/12/2013

I absolutely agree, useless office back up and I landed up making a complaint to Paypal who are now investigating them.
I feel they work on the assumption that its a small amount of money we each pay and will the customers be prepared to fight for a refund. I say YES and if we all did they would either go under or pull their socks up, disgraceful attitude. Linda

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Neville123's Comment

Written on: 31/12/2013

Thanks Linda.
I'm pleased (in a way!) it's not just me.
I would love to know if Jacquie Lawson ever goes down to her complaints dept, or if she just concentrates on coming up with another inane card design. Or maybe she spends all her time in The Bahamas and can't be bothered if she gets a few complaints.
Hope you get your full refund.
Regards, Neville

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Caseypons's Comment

Written on: 22/05/2014

How true your words have spoken my exact feelings, over the past 8 years of doing business with JL. Never more...

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★☆☆☆☆

“Trouble sending e-cards!”

Written on: 22/12/2013

After 2 years, I am ready to cancel my membership with JL! I guess I am not alone having problems sending X-Mas e-cards! When I click on "continue" nothing happens, tried everything possible!… Read Full Review

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★☆☆☆☆

“NO customer service/ support”

Written on: 19/12/2013 by gumball (1 review written)

I purchased 20 advent calenders. When I discovered that more than half of those I sent calanders to had not opened and downloaded I tried several times following their directions to resend without success I then tried contacting them via the help site to ask for assistance .Each time I received an auro reponse saying I would be contacted within 48 hours and each time NOTHING zilch !They have no customer service support. I have… Read Full Review

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★☆☆☆☆

“Total waste of money”

Written on: 18/12/2013 by gigi47 (1 review written)

I have received many cards from this website and always enjoyed them. So with that in mind I decided to join Jacquie Lawson's website. It was just this past November. I managed to send about 4 Thanksgiving cards. Made a list to send for Christmas. Have tried for the last 3 days to review and send cards but a screen comes up telling me to get an updated version of Adobe Flash. I did that. Restarted my PC. Tried again. Same thing. I uninstalled the Adobe Flash and installed again. Still doesn't… Read Full Review

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★☆☆☆☆

“poor animations”

Written on: 18/12/2013

These advent calendars are just awful, poorly put together graphics, constructed on the cheap, accompanied by terrible music and very very patronising animal based 'stories' which must have taken the imagination department all of 10 minutes to put together, since that are just so devoid of anything remotely amusing or engaging. What's called 'money for old rope' A complete rip. Must try harder… Read Full Review

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