Jacquie Lawson www.jacquielawson.com Reviews

Click here if this is your business
★★★☆☆
2.6 / 5
35% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Jacquie Lawson www.jacquielawson.com - Ask a question now

Media Gallery for Jacquie Lawson www.jacquielawson.com

Jacquie Lawson www.jacquielawson.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Jacquie Lawson..now TOO BIG TO CARE”

Written on: 25/12/2014 by 129O'Neal (1 review written)

For a complete review of my feelings and the e-mail dialog I recently had with Jacquie Lawson "customer support" check out "I hate Jacquie Lawson e-cards" on Facebook Once upon a time, long ago, they were a pleasure to deal with. Now that American Greetings has gobbled them up, they are NOT to be recommended1… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“no customer service”

Written on: 24/12/2014

For years I though JL cards were marvelouss. NO MORE. This year I paid for 5 Advent Calendars. Two of them were NEVER sent. I wrote countless complaints about this, going so far as to send an air mail letter to England with absolutely no response. What is the matter with this company that it will not fulfill its obligations? It is just plain DISHONEST. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Customer Service”

Written on: 16/12/2014 by JulietteChaney (1 review written)

Do not use this company. They never respond to emails and when you start using them they carry on debiting your account. I have not been able to access my account for 2 years and yet they keep debiting my account and yet ignore my emails. Thought cards were lovely at first but now am sorry I ever used them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No response to e-mails !”

Written on: 15/12/2014 by 396Bain (1 review written)

Been a member for years. This year after renewing my membership, I have been unable to send any cards. I have e-mailed them several times & left my phone number, but still no response. Why do they not list their phone number?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Katelanglois's Comment

Written on: 16/12/2014

I have had exactly the same problem with them. They have no customer service at all and no easy way of cancelling your account.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“This year's (2014) advent calendar”

Written on: 11/12/2014 by Orr350 (1 review written)

the organization has obviously overstretched itself. Lovely advent calendar. Impossible to open it. I sent ten, of those only five people were able to open it. I, myself, had to buy a totally new Windows 7 computer before it would install. Last year I had no trouble, neither did any of my friends. Now I have five unwanted, unable to open gift calendars on my "order page" and cannot get administration to refund my money. I have had lengthy correspondence with the J.L. computer people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service is non existent for this so called...”

Written on: 06/12/2014 by 123alibi (1 review written)

Advent calenders DO NOT WORK WITH IPADS. They don't tell you that until the people who received them say they can't open it up. Then when I said good customer service would be to refund my whole order, not just the calenders that went to people who said they had IPads, they cancelled my entire order, so that everyone I sent them to lost their calendars. When I complained I wanted my membership refunded because of their atrocious customer service, they said fine. NO ONE ADDRESSES ISSUES THEY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“horrible customer service”

Written on: 02/12/2014 by Sharp72 (1 review written)

I don't know why I did it again this year. The fault really is mine. My friend is going through chemo and I saw the jacquie Lawson advent calendar and thought it would amuse her. I bought one for me too. Guess what, it is impossible to open. Just like last years. And you cannot contact anyone unless, as they suggest, you want to snail mail. An internet card company that doesn't use the internet. I hate it so much. I will cancel my subscription although I think they have already billed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Adventgrinch's Comment

Written on: 02/12/2014

Pi toyally agree with all this. I hadnt used them before and sent the advent calendar to 10 people. Not one of them could open it. Total rip off and no one to contact.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Cant open the Advent Calendar”

Written on: 25/11/2014 by GianniHastings29 (1 review written)

I have ordered the calendar for myself, friends and family for the past 3 years but find that for the past 2 years I have had problems downloading and opening it. Last year I managed, with the help of a friend to overcome the problem, but so far after 3 help messages and 2 pointless generated replies I still cant open this years. I am awaiting yet another response to yet another request for help after which I am going to give up, life's just too short and I shan't be ordering any more. A… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“LONG TIME USER~~CHANGED EMAIL ADDRESS AND CAN'T GET...”

Written on: 06/10/2014 by Kendra348 (1 review written)

I am totally frustrated with lack of customer service. I would never have believed it if I hadn't experienced it myself. What a shame for such a nice service. I've exhausted all my resources trying and will have to quit, which is out of character for me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I 'm totally frustrated of the service ,48 hours is...”

Written on: 23/08/2014 by Angel415 (1 review written)

I 'm totally frustrated of the service ,48 hours is due just a simple request of a changed to a new email address. My old email address is inaccesible. Paid for 2 years ad now I cannot even access my account. Beautiful cards but very poor service . Tried going to my details but it does not open. Help… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cards not delivered”

Written on: 22/08/2014 by ahJames259 (1 review written)

I have sent numerous cards to my grandson and when I did not hear from him I confronted his mother as to why the 4 yr old has never responded. She said that they were not received. They were sent to her email address. Since the company does not have a phone, I emailed them. I never heard back. I will never use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“annoying, does not deliver”

Written on: 12/06/2014 by tydoggeorge (1 review written)

joined, cannot log in, will not return my emails. Dont waste your money on this rip off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not Responding to emails”

Written on: 05/06/2014

Like the other Reviews I can not send any cards as they want me to change my password, but I have never recived the email to be able to do it. With no contact except to email, which I have done twice they have not responded. I still have 18 months left and can't send any cards. Does any one know how we can get in touch with this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Takes Your Money Does Not Deliver ”

Written on: 23/05/2014 by terisue (1 review written)

I paid for 2 years my contract expires Jan 2016 to email unlimited e-cards. After a few months I got an email saying they are changing my password and will send a link. They never sent the link, I have emailed them MANY times they do not respond they do not have a phone number. So basically I was ripped off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Frustrating Annoying Hopeless”

Written on: 21/05/2014

This company took my money on the 9th April. I have yet to send a card. They fail to recognise my e-mail. Fail to contact me. The automated reply is annoying as they do not follow up ANY enquiries. How can anyone communicate with this company? It is annoying as I love receiving the cards… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Terisue's Comment

Written on: 23/05/2014

That happened to me too - they don't have a phone number, Im in the US they are in the UK I have no way to contact them other then my 14 emails I sent without a response! If ANYONE finds out how to contact them please post it!

I have a feeling there are other websites in UK that has same complaints they are an unethical business. They know when you pay via pay pal you cant get a refund unless you dispute it within 45 days so they intentionally do this to you after the 45 day period!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Butterflygal13's Comment

Written on: 29/05/2014

IF you file a complaint, they take action it is for poor internet practices- this certainly is one I just filed a complaint-with enough of them Im sure action will be taken and we can either get a refund or use the service

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Password problems prevent usage”

Written on: 19/05/2014 by 56Robertson (1 review written)

Tried to log on and received msg that I needed to change my password and that an email wld be sent to me within 1 hour. Days later and I am still waiting. I emailed the company and again, days later, no response. Is this site dodgy?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dswalw's Comment

Written on: 20/05/2014

I have the same exact problem. I've been waiting a week for new password information. In the meantime, I'm locked out and can't send cards. Is this a legitimate business?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Terisue's Comment

Written on: 23/05/2014

Me too! In the US we have a BETTER BUSINESS BUREAU which started in 1912 to protect consumers on fraud like this, they give you a rating- so many complained in the US they have an F rating. Is there such a bureau in the UK?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Unethical Billing”

Written on: 11/05/2014 by Dan_NC (1 review written)

My wife has never renewed. We cannot un-renew. Bill was charged to current credit card even though old card is on file with the company. They want the new card number to unsubscribe. Radio button on web site keeps on defaulting to resubscribe. No contact information available for company. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad practice - no redress”

Written on: 17/01/2014

Two years ago I cancelled the automatic renewal instruction that had somehow appeared on my 'details' page. Nevertheless, JL has just taken another 2 years' subscription from my credit account. I find that, despite my cancellation, I am still a 'member' (sucker) and the automatic renewal instruction has miraculously reappeared among my account details. There is no telephone number at which I can contact the company in order to rectify this error. Is this legal??… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Jacquie Lawson E cards”

Written on: 14/01/2014

When American Greeting bought Jacquie Lawson, they did not want to give a phone number because they wanted customers to believe it is still a UK based company. Many problems with the website that they never fix… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Terisue's Comment

Written on: 23/05/2014

Are you SuRE AMERICAN GREETINGS owns it?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Terisue's Comment

Written on: 23/05/2014

If AMERICAN GREETINGS DOES OWN IT- then we all should call
AMERICAN GREETINGS
American Greetings Corporation
One American Road
Cleveland, Ohio 44144-2398
216.252.7300
Fax: 216.252.6778 hich is located in CLEVELAND OHIO

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“succes went to their heads,now complacent don't care”

Written on: 12/01/2014

ordered a membership for friend in November 2013, payment did show on my visa. No confirmation or required code number was received (that is demanded to activate site so a password could be set to open site) .They got my money all I get is robo stock answers to complaints.Obviously no human reads or answers email complaints.No way to contact them, as their "contact us" is a joke. Have been a member for years, but this year trying to use "card with photos" was a bust. A typical example of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview