Jacquie Lawson www.jacquielawson.com Reviews

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★★★☆☆
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Jacquie Lawson www.jacquielawson.com

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Latest Reviews

★★☆☆☆

“Advent Calendar a Big Disappointment”

Written on: 26/12/2014 by 402Serrano (1 review written)

Last year's calendar was wonderful. I bought 10 of the new ones this year for friends and am so sorry that I did. Only 6 of the 10 recipients could even open them. Very disappointed in it and am embarrassed that I hyped it up so much to the recipients. I actually bought myself the London one after 3 days of watching the new one, hoping it would be better. I think it is slightly, but neither hold a candle to last year's calendar. Jacquie Lawson needs to scale back to the quality of previous… Read Full Review

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★☆☆☆☆

“Jacquie Lawson..now TOO BIG TO CARE”

Written on: 25/12/2014 by 129O'Neal (1 review written)

For a complete review of my feelings and the e-mail dialog I recently had with Jacquie Lawson "customer support" check out "I hate Jacquie Lawson e-cards" on Facebook Once upon a time, long ago, they were a pleasure to deal with. Now that American Greetings has gobbled them up, they are NOT to be recommended1… Read Full Review

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★☆☆☆☆

“no customer service”

Written on: 24/12/2014

For years I though JL cards were marvelouss. NO MORE. This year I paid for 5 Advent Calendars. Two of them were NEVER sent. I wrote countless complaints about this, going so far as to send an air mail letter to England with absolutely no response. What is the matter with this company that it will not fulfill its obligations? It is just plain DISHONEST. … Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 16/12/2014 by JulietteChaney (1 review written)

Do not use this company. They never respond to emails and when you start using them they carry on debiting your account. I have not been able to access my account for 2 years and yet they keep debiting my account and yet ignore my emails. Thought cards were lovely at first but now am sorry I ever used them… Read Full Review

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★☆☆☆☆

“No response to e-mails !”

Written on: 15/12/2014 by 396Bain (1 review written)

Been a member for years. This year after renewing my membership, I have been unable to send any cards. I have e-mailed them several times & left my phone number, but still no response. Why do they not list their phone number?… Read Full Review

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Katelanglois's Comment

Written on: 16/12/2014

I have had exactly the same problem with them. They have no customer service at all and no easy way of cancelling your account.

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★★☆☆☆

“no customer service ”

Written on: 12/12/2014 by Lopez379 (1 review written)

I had been a member of this site for several years and always been delighted with quality of ecards. I recently bought the 2014 advent calendar only to find after twobdays that my activation key no longer worked. Ongoing to the website there was no record of my purchase so I paid again. Two days later the fresh receipt disappeared and no calendar access for me again. Despite polite emails to the team and using their online support request not even had the decency to reply. Would no longer use… Read Full Review

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★☆☆☆☆

“This year's (2014) advent calendar”

Written on: 11/12/2014 by Orr350 (1 review written)

the organization has obviously overstretched itself. Lovely advent calendar. Impossible to open it. I sent ten, of those only five people were able to open it. I, myself, had to buy a totally new Windows 7 computer before it would install. Last year I had no trouble, neither did any of my friends. Now I have five unwanted, unable to open gift calendars on my "order page" and cannot get administration to refund my money. I have had lengthy correspondence with the J.L. computer people… Read Full Review

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★★☆☆☆

“Let down”

Written on: 10/12/2014 by LynnieS (1 review written)

I had an account with this website for some time and though they warned my account was due for renewal when I checked according to what I saw on the screen I still had six months left so I did nothing. Then I received an email stating I no longer had an account with them. I have written to them twice through their specific contact section and they have not had the courtesy to acknowledge my mail let alone reply to it. Don't like being ignored… Read Full Review

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★☆☆☆☆

“Customer service is non existent for this so called...”

Written on: 06/12/2014 by 123alibi (1 review written)

Advent calenders DO NOT WORK WITH IPADS. They don't tell you that until the people who received them say they can't open it up. Then when I said good customer service would be to refund my whole order, not just the calenders that went to people who said they had IPads, they cancelled my entire order, so that everyone I sent them to lost their calendars. When I complained I wanted my membership refunded because of their atrocious customer service, they said fine. NO ONE ADDRESSES ISSUES THEY… Read Full Review

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★☆☆☆☆

“horrible customer service”

Written on: 02/12/2014 by Sharp72 (1 review written)

I don't know why I did it again this year. The fault really is mine. My friend is going through chemo and I saw the jacquie Lawson advent calendar and thought it would amuse her. I bought one for me too. Guess what, it is impossible to open. Just like last years. And you cannot contact anyone unless, as they suggest, you want to snail mail. An internet card company that doesn't use the internet. I hate it so much. I will cancel my subscription although I think they have already billed… Read Full Review

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Adventgrinch's Comment

Written on: 02/12/2014

Pi toyally agree with all this. I hadnt used them before and sent the advent calendar to 10 people. Not one of them could open it. Total rip off and no one to contact.

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★☆☆☆☆

“Cant open the Advent Calendar”

Written on: 25/11/2014 by GianniHastings29 (1 review written)

I have ordered the calendar for myself, friends and family for the past 3 years but find that for the past 2 years I have had problems downloading and opening it. Last year I managed, with the help of a friend to overcome the problem, but so far after 3 help messages and 2 pointless generated replies I still cant open this years. I am awaiting yet another response to yet another request for help after which I am going to give up, life's just too short and I shan't be ordering any more. A… Read Full Review

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★☆☆☆☆

“LONG TIME USER~~CHANGED EMAIL ADDRESS AND CAN'T GET...”

Written on: 06/10/2014 by Kendra348 (1 review written)

I am totally frustrated with lack of customer service. I would never have believed it if I hadn't experienced it myself. What a shame for such a nice service. I've exhausted all my resources trying and will have to quit, which is out of character for me… Read Full Review

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★☆☆☆☆

“I 'm totally frustrated of the service ,48 hours is...”

Written on: 23/08/2014 by Angel415 (1 review written)

I 'm totally frustrated of the service ,48 hours is due just a simple request of a changed to a new email address. My old email address is inaccesible. Paid for 2 years ad now I cannot even access my account. Beautiful cards but very poor service . Tried going to my details but it does not open. Help… Read Full Review

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★☆☆☆☆

“Cards not delivered”

Written on: 22/08/2014 by ahJames259 (1 review written)

I have sent numerous cards to my grandson and when I did not hear from him I confronted his mother as to why the 4 yr old has never responded. She said that they were not received. They were sent to her email address. Since the company does not have a phone, I emailed them. I never heard back. I will never use them again… Read Full Review

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★★★★★

“Circus Installation Does Not Work: OS X & Safari”

Written on: 19/08/2014 by Lewisf75 (1 review written)

Rating = applies to the Cards, not to download of Circus which as of now is no stars since App will not download. Numerous attempts to install Circus & response from JacLaw HELP, same reply approach each time, just with different wording. Informed via error message from JacLaw Circus to adjust Safari Security, but adjust what ? All Adobe Flash/Air software current … Read Full Review

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★★☆☆☆

“LACK OF CUSTOMER SERVICE FROM JACQUIE LAWSON”

Written on: 31/07/2014 by Dolan199 (1 review written)

I was given notice of renewal on 4 July 2014 for a renewal date of November 2014. I took no action, given it was four months away. One week later Jacquie Lawson took the money from my card! Her company has not responded to my email and I shall dispute the payment through my card company. I have tried to find a telephone number to speak to a person - but no luck. Needless to say I shall not be renewing, and I shall spread the word of the poor customer service provided by this company… Read Full Review

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★☆☆☆☆

“annoying, does not deliver”

Written on: 12/06/2014 by tydoggeorge (1 review written)

joined, cannot log in, will not return my emails. Dont waste your money on this rip off… Read Full Review

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★☆☆☆☆

“Not Responding to emails”

Written on: 05/06/2014

Like the other Reviews I can not send any cards as they want me to change my password, but I have never recived the email to be able to do it. With no contact except to email, which I have done twice they have not responded. I still have 18 months left and can't send any cards. Does any one know how we can get in touch with this company… Read Full Review

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★★☆☆☆

“No response”

Written on: 30/05/2014 by ravmaker (1 review written)

I have written many times to try to solve a problem and I get either no response or one that does not address my issues. I will not renew when my year of membership is up… Read Full Review

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★☆☆☆☆

“Takes Your Money Does Not Deliver ”

Written on: 23/05/2014 by terisue (1 review written)

I paid for 2 years my contract expires Jan 2016 to email unlimited e-cards. After a few months I got an email saying they are changing my password and will send a link. They never sent the link, I have emailed them MANY times they do not respond they do not have a phone number. So basically I was ripped off… Read Full Review

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