Jacquie Lawson www.jacquielawson.com Reviews

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Jacquie Lawson www.jacquielawson.com

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Latest Reviews

★★★★★

“It's like having a touch of England in my own backyard!”

Written on: 29/12/2015 by Italia47 (1 review written)

I love the fact that the cottage, which is featured in many of Jacquie Lawson's e-cards, is real. I've never been to England, much less West Sussex, but to me, it's like having a touch of England in my own backyard, here in the states; and it gives me a warm and cozy feeling each time I use this wonderful Web site. I love England's countryside and all the characters that are featured in Jacquie Lawson's e-cards. This is a very classy online e-card company; qualitative and tastefully done… Read Full Review

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★☆☆☆☆

“They have taken money out of my credit card AGAIN...”

Written on: 24/12/2015

They have taken money out of my credit card AGAIN after I complained last year and received the reply "you must have ticked the 'automatically renew membership' button". WELL I DIDN'T!!!!!!!!!!!! Go on their website and there is no way to untick it, in fact I can't even find it. I have '1 year's membership' ticked. Like others have said, send them a message and they don't get back. Evil swines… Read Full Review

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★☆☆☆☆

“don't waste money”

Written on: 23/12/2015 by yaBrewer24 (1 review written)

This was my 1st ecard company several years ago. They don't have an email address for you to contact them with problems nor do they have a phone #. I tried writing the company a letter asking someone to call me. Nothing! They still draft my credit card account with out my authorization. They have a very antiquated software system . I am now with American Greeting and so far am pleased… Read Full Review

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★☆☆☆☆

“poor service tis year”

Written on: 18/12/2015

Previously I have had little problems but this year despite being told cards had been sent(8 hours after actually requested) most of the recipients I questioned hadn't received them. Since all these emails went to the same server there is a problem as three got them but the other 25 didn't… Read Full Review

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★★☆☆☆

“can't open advent calender”

Written on: 12/12/2015 by Martin487 (1 review written)

I have had a jacquie Lawson calendar for the last 2 years and had no problems opening it, so pleased with its content but not this year I can't open this years calendar so disappointing I have sent some to my friends and family as well, mine was free because I registered but you still expect it to work if my family can't open theirs I have wasted £13.00 I have just renewed my membership but wont be doing it again next year. I am happy with cards though… Read Full Review

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★★★☆☆

“Can't renew”

Written on: 28/11/2015 by demelzadiningdog (1 review written)

Was a member, tried to re-join but just not able to, keep getting sent back to the sign in page. E mailed to ask for help but no response. Love the cards but… Read Full Review

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★★★★★

“Tasteful, conveneint, reliable”

Written on: 18/11/2015 by rvue4u (1 review written)

I love the ease with which I can send an attractive note or greeting to as many people as I like. A bargain at $12/year! The art and animation get better and better. I like the "make a bouquet" card, wishing the stems weren't so spatially-oriented that the bouquet is limited, and the new "pick a soup recipe" card. I'd like to see more new baby cards, and more space for my text on the notes. Maybe more humor. Happy with the service. … Read Full Review

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★★★☆☆

“Games on the 2015 Advent Calendar”

Written on: 14/11/2015 by Williamson372 (1 review written)

I love the Jacquie Lawson Advent Calendars and look forward to getting my edition every year, but I was a bit disappointed with this year"s edition. There are not as many games as in previous years - no Matching Pairs or J. Lawson paintings for the jigsaws. Hopefully when the calendar gets going in December, the magic will take off, bit at the moment, I am not as thrilled as I usually am. Thank you for cheering me up every year ☃❄️… Read Full Review

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★☆☆☆☆

“HORRIBLE SERVICE; Terrible company that takes your money!”

Written on: 23/06/2015 by Westki151 (1 review written)

I've been using this company for 8 years. All of a sudden my account is all screwed up. I've paid twice in the last 5 months and now they want payment again; worse they lost all of my 340 addresses - and can't find them. They are the terrible at getting back to you - VERY POOR SERVICE, AND IN FACT NONEXISTENT. I concur with all the adverse comments on here relating to recent poor service with this card vendor. I have used Jacquie Lawson Cards for many years in the past and found thheir… Read Full Review

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★☆☆☆☆

“Took Our Money In Return Zero Service”

Written on: 17/02/2015 by Kevinh477 (1 review written)

Paid in December 2014 for 2 years and in January 2015 received a reply, after trying to send a card, they have no record of us. We originally became members in 2011. Forwarded emails to their help address 6 times with documentation and received 'zero' responce back from Jacquie Lawson… Read Full Review

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★☆☆☆☆

“Please don't send these!”

Written on: 13/02/2015 by 186Meier (1 review written)

I find these Jacquie Lawson cards extremely annoying. Please don't send them unless you know for sure the recipient appreciates electronic garbage like this. I'd rather get a simple e-mail or nothing at all… Read Full Review

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★☆☆☆☆

“Cards Lovely:Help/Service almost non-existent for MAC...”

Written on: 09/02/2015 by Estrella186 (1 review written)

I find the JL cards lovely. I find the ability to be able to send an e-card quite convenient....albeit I still send "hard cards"....but the JL Help service is non-existent. They simply send you a link to how you can "do it yourself"....However, if you have a MAC...they are very limited in knowledge...or at least their links (outdated re: MAC help) are limited to MAC help. If you have a Windows OS...you are sort of OK...but if you have a MAC, you are out of luck. And the "Help" replies just… Read Full Review

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★☆☆☆☆

“TOOK MY MONEY”

Written on: 13/01/2015 by Phoebe22 (1 review written)

I clearly informed them on 13.12.2014 that I did not wish to renew my membership on 22nd December, 2014. My email was acknowledged on 14.12.2014. I was appalled to find that my credit card details still remained on the Jacquie Lawson site, as I never leave them on any site. I tried to clear them. My credit card statement arrived today. I was shocked to find that £11.00 had been taken on 22.12.2014. They had completely ignored my instructions. My concern is that it seems impossible to clear… Read Full Review

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★☆☆☆☆

“Changed email address - now unable to log on.”

Written on: 11/01/2015 by GrahamSouth (1 review written)

I concur with all the adverse comments on here relating to recent poor service with this card vendor. I have used Jacquie Lawson Cards for many years in the past and found thheir cards to be tasteful and excellent value with a superb service - until recently! I changed my password on New Year's Eve prior to sending an e-card. On sending the card I was unable to view the messaged I had attached. Since then I have been unable to login and have had no confirmation tha the card was sent. I have… Read Full Review

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★★☆☆☆

“Disappointing”

Written on: 28/12/2014 by 357Bradford (1 review written)

I took out a 2 year membership but after the first few cards that I sent I realised that I had to send them to my computer and then forward to the recipients.It appears that you have to make sure that everyone has to adapt their P.C.s to receive them direct. Some lovely, cleverly designed cards, which say it all, but a lot of them feature cats and dogs which are not suitable for some people. I bought the calendar, Stately Home style, 2013, some of it quite nice, but a… Read Full Review

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★☆☆☆☆

“Wonderful product, utterly foul service”

Written on: 27/12/2014 by JuliaPomeroy (1 review written)

My friend treated me to an advent calendar last year and I was hooked and signed up for a year and I have had a glorious time sending cards hither and thither, as I have friends all over the world and we are based in Cyprus. However, it was a different story when I tried to order several advent calendars (and pay for them) this year, it was utterly impossible I was caught up in some loop or other and could not escape. I tried from 20 November which I, in my naivety thought was early enough to… Read Full Review

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★★☆☆☆

“Advent Calendar a Big Disappointment”

Written on: 26/12/2014 by 402Serrano (1 review written)

Last year's calendar was wonderful. I bought 10 of the new ones this year for friends and am so sorry that I did. Only 6 of the 10 recipients could even open them. Very disappointed in it and am embarrassed that I hyped it up so much to the recipients. I actually bought myself the London one after 3 days of watching the new one, hoping it would be better. I think it is slightly, but neither hold a candle to last year's calendar. Jacquie Lawson needs to scale back to the quality of previous… Read Full Review

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★☆☆☆☆

“Jacquie Lawson..now TOO BIG TO CARE”

Written on: 25/12/2014 by 129O'Neal (1 review written)

For a complete review of my feelings and the e-mail dialog I recently had with Jacquie Lawson "customer support" check out "I hate Jacquie Lawson e-cards" on Facebook Once upon a time, long ago, they were a pleasure to deal with. Now that American Greetings has gobbled them up, they are NOT to be recommended1… Read Full Review

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★☆☆☆☆

“no customer service”

Written on: 24/12/2014

For years I though JL cards were marvelouss. NO MORE. This year I paid for 5 Advent Calendars. Two of them were NEVER sent. I wrote countless complaints about this, going so far as to send an air mail letter to England with absolutely no response. What is the matter with this company that it will not fulfill its obligations? It is just plain DISHONEST. … Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 16/12/2014 by JulietteChaney (1 review written)

Do not use this company. They never respond to emails and when you start using them they carry on debiting your account. I have not been able to access my account for 2 years and yet they keep debiting my account and yet ignore my emails. Thought cards were lovely at first but now am sorry I ever used them… Read Full Review

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