Jacquie Lawson, www.jacquielawson.com Reviews
Latest Reviews
★★★☆☆
“COULD DO BETTER”
Written on: 09/06/2013
Some of Jacquie Lawson cards are very good particularly their Christmas cards but try to get a St. George's Day card and you are out of luck though they do plenty of St Patrick Day cards and all sorts of cards for American Independence and all the other events America celebrate. It seems England and the English subscribers pull the short straw! (read more)
★☆☆☆☆
“HOPELESS”
Written on: 25/05/2013
I was a member of JacquieLawson.com and was very happy but when the time came to renew they took payment from me in US dollars when I have a UK Bank account and my bank obviously charged me for converting the transaction from Dollars to GBP Sterling. I emailed and complained got the money refunded but in Dollars so my bank charged me AGAIN. After numerous emails (no telephone number to call) Sent a GBP Sterling cheque to renew my membership for 24 months, they renewed it for 12 months -... (read more)
★☆☆☆☆
“Paid for two gift memberships, neither have been received!”
Written on: 23/05/2013
I have paid for two gift memberships to be sent with a card, neither have been received. I have sent two emails to the Jacquie Lawson Help center and the only reply I have received is telling me to look on the 'help' page! This is very disappointing because I have been a member for many years and I love their cards. If this problem isn't rectified, I will not renew! (read more)
★★★★★
“inlog probleem”
Written on: 25/04/2013
prima site met kaarten die iedereen mooi vind. Service was ook altijd goed. Echter, ik kan nu niet meer inloggen en contact is niet mogelijk. Ligt dat aan mijn PC? Help! (read more)
★☆☆☆☆
“Clean Up your Act !”
Written on: 22/04/2013
I signed onto Jacquie Lawson Last Xmas. Things were going fine for me. However several cards were not being picked up because people could not download them. Then a friend told me that the site caused so much havoc to his computer that it took him 2 hours to get rid of it. Since then I have had nothing but problems myself. I can not receive or send cards out. I have paid for a 2 year subscription. I ended up having to take my computer to Staples, which cost me $69.00 just to get back... (read more)
★★★★★
“Excellent Site”
Written on: 21/04/2013
I've been a subscriber for about 5 years. I haven't found any other site than comes close to matching Jacquie Lawson for sophistication of animation and beauty. The site is easy to use, delivery can be delayed, addresses are easy to import, and you can review your history. New designs come out regularly. The cost is more than reasonable, especially when quality is taken into account. (read more)
★★★★★
“HAPPY CUSTOMER”
Written on: 08/04/2013
Out of curiosity I decided to read the Jacquie Lawson reviews and was shocked to read all the negative comments. I have been using this site for four years and have never had any problems at all. Hope this continues! I have received numerous positive emails from friends and family who find the cards charming and thoughtful. (read more)
★☆☆☆☆
“do not sign up!”
Written on: 04/04/2013
I just signed up to this site and I have a mess on my computer! I have not even used this card company YET, they will not respond to customer service or to any unsubscribe site! All they did was take my money and now I have a computer that will not respond to anyting. It is a sham and a shame as I did recieve a nice card from a friend. I am angry and I will try and get this thing to stop! (read more)
★☆☆☆☆
“Unauthorized charges to account.”
Written on: 21/03/2013
I cancelled my service at the end of 2011. On December 26 a renewal membership fee was charged to my credit card THAT I DID NOT AUTHORIZE. There is no way to contact Lawson's customer service which is probably off shore anyway but I ought to charge them for my time in attempting to resolve this issue with my credit card company. I WOULD NOT RECOMMEND THIS GREETING CARD SERVICE FOR ALL THE TEA IN CHINA. (read more)
★★☆☆☆
“no cards received”
Written on: 20/03/2013
I sent about 8 valentines cards out, and not one was received, althuogh your emails indicated they were received. (read more)
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Showing 1 - 10 of 172 Reviews
★★☆☆☆
“Another ripoff company”
Written on: 11/03/2013
I am wasting time that I could be doing something useful in, looking for their phone number. I have been charged without my consent. I don't even like the cards, (read more)
★☆☆☆☆
“No customer service”
Written on: 11/03/2013
My visa card indicated I had paid. Their website indicated membership cancelled as not paid. 83mails to them and no reply except for automated that they would reply in 48 hours or less. They never have replied. Jacquie Lawson take your money but then leave you without any ability to communicate with them (read more)
★☆☆☆☆
“Terrible customer service”
Written on: 01/03/2013
I renewed my membership and when I could not open my advent calendar and no one would respond I decided to cancel my membership. It's been a month now no answer no refund! Also cards are old, they need to come up with new ones! (read more)
★☆☆☆☆
“No customer service - automatic renewal *F- Grade”
Written on: 01/03/2013
No customer service to speak of. Reply cards sent to me are blank. I contacted them and a week later, they sent me instructions on how to clear my cache. Reply cards are sent in my email, not on their website. To add insult to injury, they charged an automatic membership renewal to my credit card last week. I just got off the phone with my credit card company and had the charge removed because it was unauthorized. jacquielawson is a big FAIL. Final grade F- (read more)
★☆☆☆☆
“Not able to cancel yearly charge”
Written on: 20/02/2013
A few years ago I made a purchase of advent calendars and sent them to the grandchildren. No one got them although I was charged. Every year since then I get charged $12.00 on my credit card. I am not able get this charge to stop. I see that this company is making a lot of money by charging people for nothing. (read more)
★★★☆☆
“Unable to send ecards or make any contact to complain..”
Written on: 20/02/2013
THIS MORE OF A COMPLAINT THAN A REVIEW. After many years of successful use, suddenly, 3 weeks ago, although my subscription was up to date and renewed for a further 2 years early, I have been unable to send any ecards nor contact them because there is no 'SEND' or 'SUBMIT' on the relevant pages! Perhaps they read these reviews and may be able to help with my problem? (read more)
★★★★★
“unable to log on”
Written on: 18/02/2013
Quite often I am unable to log on They say not right address/password I am going to give this to you now.My address is marlenebailey@rogers.com My password is bail2689 Please put these in in your records Please make it so I dont have to log on every time (read more)
★★★★★
“Who wants Christmas to begin in the Autumn?”
Written on: 15/02/2013
No action before the first of December? It IS an ADVENT calendar, could that be an explanation? You have the globe and the(animated) puzzle to show that it is installed, and in my experience, children are delighted to play the puzzle game. Waiting for December is part of the fun. I have sent this calendar to many people, including several French families with children. They have all contacted me to tell me how much they are enchanted with the 2012 calendar. No-one has said that installing... (read more)
★☆☆☆☆
“Help, what help!”
Written on: 15/02/2013
I have been sending these e cards for a few years with no trouble, then all of a sudden the password does not work. Of course they won't allow me another one as they say the email address is in use. I have asked for a new password on several occasions, nothing. I note they were happy to take my money for the advent calendars, some arrived some didn't. I am seriously miffed. If by any chance someone would get in touch via email it works this end that would be good. I would rescind the... (read more)
★★★☆☆
“depends on which search engine I use”
Written on: 01/02/2013
If I use Safari to try to get onto the site, it won't accept password and we around and 'round. There are zero problems when using Firefox on the same computer. People who receive these cards seem to enjoy them very much and find the sweetness refreshing in a world where many cards, especially for birthdays, are downright snarky. Sorry to read about the nil service and hope my card is not automatically charged each year. (read more)
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Showing 11 - 20 of 172 Reviews
★☆☆☆☆
“Has anyone been able to successfully get...”
Written on: 12/01/2013
Has anyone been able to successfully get JacquieLawson.com to stop charging for a cancelled membership. I removed the credit card information and the charge keeps showing up every year anyway. (read more)
★☆☆☆☆
“Never sign up for Jacquie Lawson”
Written on: 08/01/2013 by Jchase11
IT IS IIMPOSSOBLE TO REACH JACQUIE LAWSON. I HAVE TRIED TO REACH HER VIA EMAIL WITH NO REPLIES TO MY DISMAY. SHE AUTOMITACLY USES MY CREDIT CARD TO SIGN ME ON YEAR AFTER YEAR AND I DON'T EVEN USE HER CARDS! IF ANYONE OUT THERE HAS BEEN ABLE TO GET THRU TO HER WEBSITE PLEASE POST ON THIS SITE. THANK YOU (read more)
★★☆☆☆
“Poor contact”
Written on: 07/01/2013 by kaytty
Jacqui Lawson cards debited my credit card without my authority for another year, do not join as this is sharp practice. Cards are repetitive & old fashioned (read more)
★☆☆☆☆
“Cashed my Mom's check.. but no ability to send cards yet”
Written on: 03/01/2013 by kate_nj
My Mom sent a check in November to jacquielawson.com to join for 2 years. Check was cashed on Nov 26th. It is now Jan 3rd and she cannot send any cards. They say she is not a member. Tried to "email" them a "query" - three times. No word back. DO NOT JOIN!!! (read more)
★☆☆☆☆
“This is a predatory trader”
Written on: 03/01/2013
If I am sent a 'Hallmark' card, I do not get lots of Hallmark predatory contact urging me to buy their cards...YET, if I am sent an ecard from this company:I am chased whether I open it OR not (do all you buyers realize that those you send it to are being hounded????) There is NO email contact address where you can email comments back without being 'tied in' to their system....look at how predatory taht is also For someone who is an illustrator to be so GREEDY and PUSHY and NEEDY, is... (read more)
★★★★★
“Jacquie Lawson is Awesome”
Written on: 31/12/2012
I've been a member for years and loved sending her cards - everyone that gets them is so appreciative. With this years membership I got the advent calendar installed it no problem and had fun using it. I can't believe all the bad comments. My only complaint is I can't find an email to send her my appreciation. I feel that the $18.00 for 2 years is nothing compared to what I was spending each year on paper cards and these MOVE!! and have MUSIC. Love them. Your long time member - Sarah... (read more)
Smilingcat2013's Comment
Written on: 31/01/2013
I have to agree with this review. I enjoy so much just looking at all the cards and deciding on the most appropriate one. Personally I feel there is a good amount of cards and each one is different. I have just joined and have had no contact with anyone on her staff, but I haven't had any problems. To me, this a great idea, with very creative, talented, artistic people. I hope I don't run into a problem or trouble when and if I decide to stop my membership -- I don't like the idea of someone using my credit card year after year. So until that time, I will enjoy all that's offered intensely !! This is a great site.
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★☆☆☆☆
“Canceled my 2 year membership after 1 year”
Written on: 23/12/2012 by artie24 (1 review written)
I subscribed for a 2 year membership on Nov 26, 2011. I have been using their cards during 2012. Now it December and I want to send Christmas cards. I am told that my membership has expired. I dug up my credit card records and e-mailed them prove that I paid for a 2 year membership on Nov, 26, 2011. I have send them 5 messages since December 12 using their contact e-mail explaining that I need to send Holiday cards, but no response. Their cards are nice, but they are no good if I can't... (read more)
Ebalkir's Response to artie24's Review
Written on: 05/01/2013
They did the same thing to me. I just purchased a membership in November 2012. Additional to my membership, I purchased five Advent Calendars which was extra money.
I was only able to send one calendar because they made it impossible to access my addresses.
When I tried to send Christmas cards, they send me a message saying I needed to renew my membership because it had expired in September.
They have no customer service number, and they do not answer my emails.
I have definitely been ripped off. Is it possible they don't know how to run their business? The website has a lot of problems.
The artistic beauty of the cards is what attracts me, but if I can't even send them, what good is this?
E. Balkir
Reply to this comment
★★★★★
“Advent Calendars”
Written on: 22/12/2012 by greendragonrider (1 review written)
Well I was quite shocked to see so many negative reviews about downloading on here. I'm a self confessed blonde who works in finance, not computers but I didn't have any installation problems at all. It all seemed pretty straight forward... I use Mac OS X (10.6). I thought the animations this year (2012) were brilliant and I can't wait for next years to be released! Would definitely recommend to a friend. I haven't sent any cards yet but will almost certainly do so in the coming year. (read more)
★☆☆☆☆
“completely disgusted with WWW.jacquielawson.com”
Written on: 21/12/2012 by geraldwatson (1 review written)
Joined on December 12 after receiving a card from a friend. I liked the card and decided to join and send out my Christmas cards via e-mail using www.jacquielawson.com When I tried to send cards I was told that I was not using the correct information and that I was not a customer. You charged my visa for the two year payment. Your web sit continues to say sorry there is an error and it will be fixed in a few minutes. I want you to return my payment of $18.00 and close out my account... (read more)
★★★☆☆
“Advent calendar - don't buy it.”
Written on: 20/12/2012 by Javelin (1 review written)
Purchased advent calendar for myself and sent several to friends. Had to fiddle with it, but finally got it installed. Friends who don't work with computers had a horrid time. It wouldn't install. They contacted Jackie Lawson Help and were sent the FAQ, which ended up in spam folders. By the time they found the FAQ's calendar still wouldn't download or had expired. One friend's computer crashed. No help from Jackie Lawson Help Desk. Just emailed FAQ's. I tried to contact the help desk. All... (read more)
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Showing 21 - 30 of 172 Reviews
★★★☆☆
“Lousy administration”
Written on: 20/12/2012
They have really good cards but the rest leaves a lot to be desired. 1) Advent calendars showing as not installed when they clearly were - friends had thanked me for them! Alas, they have had to re-install 3 or 4 times as the days have passed. 2) I have a 2 year subscription. They said my membership had expired after 12 months. I checked my details & there it was, valid until 2013. Mailed them to say so, received an apology. BUT, they then changed my details & said I hadn't renewed,... (read more)
★☆☆☆☆
“wont let me cancel my membership”
Written on: 15/12/2012 by paulinealice
lawson website does not work for me. I cant no phone no. they just keep renewing my membership and charging me. Will you please cancel my membership. and STOP BILLING ME (read more)
★★★★★
“membership”
Written on: 14/12/2012 by laurelcebra (1 review written)
I understand that this is the only way to contact customer service. I sent in a membership check #4703 for $18.00 on November 5, 2012, and still have not heard that I am a member. I really wanted to send Thanksgiving cards, and now Christmas cards, as I love to get them myself, and want to share them. Why the delay in notifying me that I am a member? It's been over a month since the check was mailed. I mailed it the Jacquielawson.com, PO Box 2796, 2796 Reliable Parkway, Chicago, IL... (read more)
★★★★☆
“posting an to a fan page”
Written on: 13/12/2012 by lawsonfan
I can get the lawson cards to post to my personal page but not to my business page. Any help out there? (read more)
★☆☆☆☆
“Jacquie Lawson 2012 advent calendar”
Written on: 10/12/2012
Same experience as other reviewers. I can download the 2012 Advent Calendar but cannot activate it. Once downloaded there are no prompts or buttons to activate. I get an error from Adobe Reader (not AdoveAir) stating ..."jacquielawsonadventcalendar.air was attached to a email that was not properly decoded". I have checked the Kaspersky firewall, AdobeAir is a trusted site. I have multiple e-mail exchanges with JL support and, while their form emails are long, they are completely... (read more)
Adkins329's Comment
Written on: 24/12/2012
I had installed and was using my Advent Calendar on my desktop computer. I switched to a wireless desktop computer midway through the Advent Calendar. When I try to bring up the document to continue, I get the message "AIR" not compatible. How can I convert the AIR document to one that my computer will recognize. I am a neophyte when it comes to computers; so, please be specific about how I can access this document. Thanks.
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★★★☆☆
“27 Calendars sent, only 15 opened”
Written on: 10/12/2012
Not at all happy, first order for 25 Advent Calendars (special price) then added a further 2 to order (charged at full price) a bit mean??? Had I wanted one for myself to view it each day I had to pay for it. Of the 27 sent only 15 of my friends have been able to open them, despite following the instructions 100%. Most of the friends are computer professionals!!!!!!!!!!!! I like JL cards and send a lot of them. I have received the same answer to my query 3 times, there is no... (read more)
★☆☆☆☆
“advent calendar 2012”
Written on: 09/12/2012 by crossjasmine
A friend ordered two calendars for me, one for my daughter and her children in New Zealand and one for me so that I could follow it and would be able to talk to my young grandchildren about it on Skype. Such a disappointment as my daughter is unable to download the advent calendar. Her husband has been unable to download it either and he is totally IT savvy so I guess there is a problem. I can find no way of contacting Jacquie Lawson. (read more)
★☆☆☆☆
“would not activate”
Written on: 06/12/2012 by drdar (1 review written)
this year the advent calendar would not activate. I tried everything suggested and never did get it to work. (read more)
★☆☆☆☆
“Advent Calendar 2012 a Disappointment”
Written on: 03/12/2012
I have love the Jacquie Lawson Advent Calendars for the last few years and have sent many to friends. This year I find it will not work correctly, hangs up, does not perform interactive tasks. I have tried contacting the "Help Desk" which, as others have said, is NO HELP. Perhaps they've grown too quickly or gotten complacent but I doubt I will be ordering another calendar. The money spent for this year is gone. (read more)
★★★★★
“These Greetings cards are GREAT”
Written on: 02/12/2012 by marshall9
I have a subscription for these cards for several years and my friends love to received them.... they are so colorful and animated... my only complaint...cannot receive on your iPads The charge for the annual subscription is a bargain..... I would highly recommend these cards. (read more)
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Showing 31 - 40 of 172 Reviews
★☆☆☆☆
“BEWARE OF TROJAN HORSE VIRUS ON HER ADVENT CALENDAR”
Written on: 30/11/2012 by MRSSCREWED
I was sent an advent calendar as a gift. So I downloaded it, open it up, and boom my computer got a trojan horse virus. Everything has crashed on my computer, including the printer, the volume, the voice recognition, and the whole operating system now runs SLOW. DO NOT DOWNLOAD THE CALENDAR UNLESS YOU WANT YOUR COMPUTER SCREWED UP. (read more)
★☆☆☆☆
“It is a lemon”
Written on: 30/11/2012
I have been sent an advent calendar but it is impossible to load it. The help desk was no help. I have done everything they have suggested - turned off the firewall (reluctantly), downloaded Air, kept the browser open - and all I get is an error message. It has worked in previous years, but not this year. I was going to buy some to send to friends but it is now too late and I will be giving it a miss. (read more)
★★★★★
“A suggestion”
Written on: 27/11/2012
I would like to make a suggestion for next year in regards to December. In additional to the lovely Advent Calendar, perhaps a very simplified December calendar as well, with each day adorned with animated chararacter or symbol and can be viewed when needed during the month of December. Wishing you and your staff a very Merry Christmas. (read more)
★★☆☆☆
“No help dek”
Written on: 26/11/2012
I don't like the fat that there is not a phone number to speak with someone for help. The cards are ok but really lacking in the customer service department. 48 hours to respond is not good at all. They will take money in a matter if cyber seconds though. (read more)
★★★★★
“Member for years - Never a problem”
Written on: 22/11/2012
I have been a member for over 5 years, and have sent dozens of cards. My friends and family have never had an problem with the cards, and security has never been an issue. I don't understand the comments about certain "tactics" as I have never encountered this. I got the advent calendar for the first time last year and liked it so much that I immediately ordered several for family and friends - same thing this year, and no one has had any problem. I did email with a question, and after... (read more)
★☆☆☆☆
“Customer service is last priority”
Written on: 16/11/2012 by nessa35 (1 review written)
Over three weeks ago I have paid one year subscription via PayPal . I am still unable to send any cards. Every time i try, a message comes up saying that i must become a full member. There is no way i can contact Jacquie Lawson. Having to rely just on their help line, does not help the situation. I believe that any service provider who accepts payment from the public has a duty to provide a line of communication which enables customers to raise a legitimate complaint. As a matter of fact,... (read more)
Norbandcarolrudroff's Response to nessa35's Review
Written on: 08/12/2012
What a scam!! I am a full member, joined in November, whenever I try to send an e-card I am told that I have to join. I have sent numerous messages asking jacquielawson.com to check their records to see that I am a full member. No response. It is extremely frustrating. If you know of anyone who is planning to join, please discourage them from doing so.
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★★☆☆☆
“Advent Calendar takes a lot to install”
Written on: 15/11/2012 by lindsaysf (1 review written)
I love Jacquie Lawson cards & have sent them for years. No problem. This year I decided to send a bunch of friends the advent calendar. Bad move!!! The way they were sent meant they ended up in spam for many. You need a fair amount of computer savvy to install the calendar - installing/updating several plug-ins, downloading the program & installation. I'm a computer expert and it took me a half hour to install it on a friend's computer because she didn't understand why nothing happened when... (read more)
★☆☆☆☆
“Circus Screensaver Poor Taste”
Written on: 12/11/2012
This jolly animation is a distasteful promotion of circus animals, still used today. Gives an entirely wrong impression of what life is really like for circus (and zoo) animals. Will stop sending the e-cards and enjoyed using this site for a long time. (read more)
★★★☆☆
“Poor Australian Exchange Rate”
Written on: 10/11/2012 by giraffe10 (1 review written)
I have been using Jacquie Lawson cards for over 3 years. For the past three years I have been complaining that their subscription rate for Australians is $14.75 whereas the actual exchange rate is $11.10. The American subscription rate is $12.00 whereas the actual exchange rate is $11.53. They say they only adjust the rate once or twice a year. They have not adjusted the rate for 3 years. I complain each year and get the same reply. Why are they picking on Australian? (read more)
Troll2's Response to giraffe10's Review
Written on: 26/12/2012
Sorry to hear you're suffering from Jacquie Lawson-itis, but you've joined a huge club! They rip us all off, right, left, centre, then come back for more!
This year I'm so fed up of them but have found 2 other card sites to use, getting more variety. Katies & Ojolie both have a good offerings, different style from JL but prehaps we need to get out of a time warp?
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★☆☆☆☆
“Pay Pal pymts doesn't work here”
Written on: 07/11/2012
I made 2 seperate payments and they never did show they got them but Pay Pal did so had to make a dispute because Jacquie Lawson site cannceled me and never refunded my money. I never had any trouble making payments until I started using Pay Pal. I have gone round and round trying to get some kind of communication with this site. Never again!!!!!!!!!!!! I am so angry. (read more)
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Showing 41 - 50 of 172 Reviews
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Mrsfattybumbum's Response to Jchase11's Review
Written on: 10/02/2013
Same here. I have in the past bought the advent calender but this year it wouldn't download. I emailed well before the start of advent but to date I have yet to receive a reply. Also today I tried to get my card history - very useful if you send a lot of cards cos you don't want to send a card to someone more than once. But no history was there. It has been there but today no sign that I had ever sent a card. Nuisance. Also today I wanted to send a card to my friends facebook page. Went to all the bother of selecting a card, writing the greeting. Then went to the part 'choose a friend' and the link is not working. It is a nuisance. I have emailed but I don't anticipate getting a reply.