Pandora Bracelet Reviews

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Latest Reviews

★☆☆☆☆

“Rose Gold Clip ”

Written on: 29/07/2015 by AMYW91 (1 review written)

BEWARE - my partner purchased a new charm bracelet along with this clip for my birthday. The first time i wore the bracelet (a week after my birthday) the clip had fell off. There is a possibility this was a faulty item or the sales advisor did not clip it on correctly!!!!!! I asked pandora if they could help me as i only had it for a week but they will not help out in any way shape or form they basically inform you to speak with your insurance company!!!!! WASTE OF SPACE… Read Full Review

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★☆☆☆☆

“Awful customer service - no communication skills”

Written on: 19/07/2015 by Jtaggart (1 review written)

My partner bought me a bracelet last Christmas as part of my Christmas gift. I'd worn it twice from December to June and it began to turn brown/tarnish and fade. I contacted them and they requested that I send them the bracelet for a refund, which I did. It's now a month later and I still have no refund 'due to PayPal issues' and them sending me a credit note without them telling me that, that was what they were doing - because resolving the PayPal issues is too challenging. I'm now waiting… Read Full Review

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★☆☆☆☆

“Pandors Customer service”

Written on: 21/06/2015

Visited Pandora Wigan Shop for a surprise present for the wife, she wanted a particular charm which she had described to me, however, there was two charms which fitted the description, one for £55 and one for £65, the shop assistant said no problem you can swap if it the wrong one, my receipt number was 2110515024,she also offered a gift receipt, which she said makes it easier to exchange, and put that in the bag, sod`s law I picked the £65 one, which was the wrong one! However, I went… Read Full Review

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★★☆☆☆

“Ring ”

Written on: 24/05/2015 by Mary97 (1 review written)

I bought a ring from pandora a few months ago, it's like a vine that I out on my thumb. Since buying it from the store in Kingston it has been rubbing on my skin and been leaving a black mark all the way around my thumb! When I bought it I was assured it is good quality as it is stainless steel. As I do not have the receipt the store have refused to talk to me about what may have happened to the ring… Read Full Review

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★★★★☆

“Be careful”

Written on: 29/04/2015 by Blazei244 (1 review written)

When purchasing charms from a pandora charm clearance site be careful. This site is fake an not true pandora charms. They are faded out charms sent from Hong Kong. Furthermore, their return policy reflexes you paying for shipping which must be done in one week. No contact number on site just an email address. Don't order from them… Read Full Review

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★★☆☆☆

“Ridiculous packaging ”

Written on: 22/04/2015 by sexypink (1 review written)

I ordered some earrings for my niece as a birthday present and when it arrived, rather than them being in a little box, they came a big long box with a gap for a bracelet, which looked really tacky. I had to go out and buy another item to go in the box with the earrings,which was not from Pandora. I will not order from them again as extremely disappointed… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 10/04/2015 by Jaylan246 (1 review written)

Was given a Pandora bracelet as a Christmas gift. The bracelet has stretched in size considerably to a point where I can not really wear it comfortably any more, it is always hanging halfway down my hand. Also one of the charms fell off within weeks and the company refuses to refund or replace and claims no responsibility. The store manager was really quite rude about it and suggested it was customer at fault. Would not recommend at all… Read Full Review

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★★★★★

“Pandora bracelet”

Written on: 26/03/2015 by 1977Melissa (1 review written)

I brought the new Pandora bangle from Green and Benz with the sparkly love heart clasp and the in graving saying Always In My Heart. I absolutely love it ! It's gorgous !… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 22/03/2015 by natjones19 (1 review written)

I had a Pandora bracelet for Xmas from the Cardiff store. It has always been big and I was told that with more charms it will become tighter. I have worn it a couple of times and it is practically falling off. I no longer hold the receipt. I took it back to Cardiff and they measured the bracelet which was 19cm however my wrist size is 17cm. The assistant said they could make bracelet shorter at a cost of £20. I do not see why I should pay this as it is obviously an error with the assistant who… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 11/01/2015 by Amandahunt (1 review written)

After spending over £1,500 in pandora this Christmas I went to exchange an item I was served by a woman in the Westfield Shepherd's Bush her manner was disgusting very unhelpful tutting when I was asking to see various items did not package any of my items and did not give me a receipt until I told her I wanted one. Would not waste my money in this store again… Read Full Review

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★★★★★

“Love my bracelet and charms”

Written on: 16/12/2014 by oliviaperry998 (4 reviews written)

I purchased a bracelet and charms from Pandora and I am enjoying every minute of wearing them on my arm. Very beautiful… Read Full Review

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★☆☆☆☆

“Not happy”

Written on: 02/12/2014 by wyRhodes1988 (1 review written)

Bought a family charm of e store it said on web site comes with complete gift wrapping but it didnt just a box no bag or ribbon when i contacted them they wernt really bothered never again… Read Full Review

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★★☆☆☆

“PANDORA - E-STORE - NOT FIT FOR PURPOSE”

Written on: 29/09/2014 by masonks (1 review written)

I have made a purchase of a leather bracelet plus charms for a 50th birthday present from the E-Store. I went to the option of gift sets and chose the items, which states it comes with a gift wrap. I went through all the stages of payment, delivery address as I wanted it forwarded direct to the recipient and only on completion do you discover that at no point can you enter card details to state who the gift is from. My friend is now going to receive this gift and not have a clue who it is… Read Full Review

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★☆☆☆☆

“Tarnishing is not covered by the year guarantee”

Written on: 29/05/2014 by Alexia1981 (1 review written)

Within weeks the silver stud chain had tarnished. The pandora shop advised £7.50 to have it cleaned by them, or use a toothbrush and fairy liquid at home. Was offered a very small cleaning cloth free. Absolute rubbish chain - lots like something out of a Christmas cracker!… Read Full Review

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Yepthatsme's Comment

Written on: 19/08/2014

Your a bumbass. All silver tarnishes. Of course it's not covered by the warrenty! All you have to do is give it a quick polish. Comes right off. Geez! Do your homework before leaving a review on something your clearly not smart enough to take care of.

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★★★★★

“excellent service from pandora”

Written on: 21/04/2014

After reading so many poor reviews I was a bit worried when my pandora bracelet got damaged. We took this is to the Plymouth branch in drake circus where my husband had bought it, unfortunately we had forgotten to take the receipt with us and as I had broken it we fully expected that we would have to buy a new one but the shop assistant was wonderful, she explained that the silver was under warranty for year checked that we were registered on the system, produced a duplicate receipt and… Read Full Review

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★☆☆☆☆

“Worst ever customer service”

Written on: 13/04/2014 by jjMitchell322 (1 review written)

It's the genersl case of lack of communication when my pandora bracelet broke for the 3rd time and got sent away. Now it seems the replacement has been sold to someone else and have to wait again for another one. No apologies or anything!!!!!… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 24/03/2014 by Johntoal72 (1 review written)

Would not entertain this lot. I like to deal with professional outlets and sales staff and not the likes that you get in these stores which I can only describe as absolute and utter rubbish. Very pleased that I have never had to do business with pandora… Read Full Review

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Yepthatsme's Response to Johntoal72's Review

Written on: 19/08/2014

Why in the world would you leave a negative review on a product you have never even purchased? Customer service varies from store to store just like any company. That does not mean the product is rubbish. This just shows your lack of intelligence.

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★☆☆☆☆

“Pandoracharmscenterus - terrible customer service!”

Written on: 01/03/2014

Terrible customer service!!!!! I ordered charms and a guard bracelet by internet. Shipping was $20 from China, which is high. I received 3 charms ordered, no guard bracelet, and they threw in some glass bead charms that I do not wear and did not order. I contacted the company, and they have lead me on a wild goose chase for 6 weeks. They admit their error, but will only ship my paid item if I order another item, pay $20 shipping, and then they will send my paid item "free." He told me he… Read Full Review

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Diane1057's Comment

Written on: 19/03/2014

I have never encountered such terrible customer service as I have at Pandora jewelry. Should be a total disgrace to original owners.

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Louisee09's Comment

Written on: 21/08/2014

Pandora doesn't ship from China. In fact, it's only in the UK where you can buy genuine Pandora jewellery online and have it sent to you. It's a pity that you bought fake jewellery from a terrible site.

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Moneypenny39's Comment

Written on: 07/04/2014

Pandora don't have any branches in china - there are lots of fake pandora sites out there and it sounds like you ordered from one of those sadly...but it isn't Pandora you should be annoyed with - its the chinese fakers.

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★☆☆☆☆

“Gift card”

Written on: 19/02/2014 by Janicecooper (1 review written)

My husband bought me a gift card for my birthday to use in the airport, but before buying it he asked could we use it there, the assistant told him yes you can, when we got in the airport and I chose my neclace,I came to pay and they refused the card saying that it cannot be used here, she was clearly not telling the truth just to get a sale,I complained to the store and the store manager of the Trafford centre was very patronising, with a nice tone, which made it worse !!!! I complained to… Read Full Review

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★☆☆☆☆

“leather pandora bracelet”

Written on: 15/02/2014 by crystaltigs (1 review written)

I purchased a leather bracelet as a present in march 2013, my friend is now on her 3rd replacement...the bracelet had came away from the silver clasp. First time August, replaced, second time December and now again. I purchased one for myself in April 2013, mine started to unwind at the clasp..first one strip and then a second. The customer service in Cabot circus,bristol, is beyond poor. I've been in contact with Pandora direct but as each shop is an individual franchise there is nothing they… Read Full Review

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