Pandora Bracelet Reviews

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Latest Reviews

★★☆☆☆
Pandora Bracelet

“PANDORA - E-STORE - NOT FIT FOR PURPOSE”

Written on: 29/09/2014 by masonks (1 review written)

I have made a purchase of a leather bracelet plus charms for a 50th birthday present from the E-Store. I went to the option of gift sets and chose the items, which states it comes with a gift wrap. I went through all the stages of payment, delivery address as I wanted it forwarded direct to the recipient and only on completion do you discover that at no point can you enter card details to state who the gift is from. My friend is now going to receive this gift and not have a clue who it is… Read Full Review

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★☆☆☆☆
Pandora Bracelet

“Tarnishing is not covered by the year guarantee”

Written on: 29/05/2014 by Alexia1981 (1 review written)

Within weeks the silver stud chain had tarnished. The pandora shop advised £7.50 to have it cleaned by them, or use a toothbrush and fairy liquid at home. Was offered a very small cleaning cloth free. Absolute rubbish chain - lots like something out of a Christmas cracker!… Read Full Review

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Yepthatsme's Comment

Written on: 19/08/2014

Your a bumbass. All silver tarnishes. Of course it's not covered by the warrenty! All you have to do is give it a quick polish. Comes right off. Geez! Do your homework before leaving a review on something your clearly not smart enough to take care of.

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★★★★★
Pandora Bracelet

“excellent service from pandora”

Written on: 21/04/2014

After reading so many poor reviews I was a bit worried when my pandora bracelet got damaged. We took this is to the Plymouth branch in drake circus where my husband had bought it, unfortunately we had forgotten to take the receipt with us and as I had broken it we fully expected that we would have to buy a new one but the shop assistant was wonderful, she explained that the silver was under warranty for year checked that we were registered on the system, produced a duplicate receipt and… Read Full Review

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★☆☆☆☆
Pandora Bracelet

“Worst ever customer service”

Written on: 13/04/2014 by jjMitchell322 (1 review written)

It's the genersl case of lack of communication when my pandora bracelet broke for the 3rd time and got sent away. Now it seems the replacement has been sold to someone else and have to wait again for another one. No apologies or anything!!!!!… Read Full Review

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★☆☆☆☆
Pandora Bracelet

“Rubbish”

Written on: 24/03/2014 by Johntoal72 (1 review written)

Would not entertain this lot. I like to deal with professional outlets and sales staff and not the likes that you get in these stores which I can only describe as absolute and utter rubbish. Very pleased that I have never had to do business with pandora… Read Full Review

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Yepthatsme's Response to Johntoal72's Review

Written on: 19/08/2014

Why in the world would you leave a negative review on a product you have never even purchased? Customer service varies from store to store just like any company. That does not mean the product is rubbish. This just shows your lack of intelligence.

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★☆☆☆☆
Pandora Bracelet

“Pandoracharmscenterus - terrible customer service!”

Written on: 01/03/2014

Terrible customer service!!!!! I ordered charms and a guard bracelet by internet. Shipping was $20 from China, which is high. I received 3 charms ordered, no guard bracelet, and they threw in some glass bead charms that I do not wear and did not order. I contacted the company, and they have lead me on a wild goose chase for 6 weeks. They admit their error, but will only ship my paid item if I order another item, pay $20 shipping, and then they will send my paid item "free." He told me he… Read Full Review

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Diane1057's Comment

Written on: 19/03/2014

I have never encountered such terrible customer service as I have at Pandora jewelry. Should be a total disgrace to original owners.

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Louisee09's Comment

Written on: 21/08/2014

Pandora doesn't ship from China. In fact, it's only in the UK where you can buy genuine Pandora jewellery online and have it sent to you. It's a pity that you bought fake jewellery from a terrible site.

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Moneypenny39's Comment

Written on: 07/04/2014

Pandora don't have any branches in china - there are lots of fake pandora sites out there and it sounds like you ordered from one of those sadly...but it isn't Pandora you should be annoyed with - its the chinese fakers.

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★☆☆☆☆
Pandora Bracelet

“Gift card”

Written on: 19/02/2014 by Janicecooper (1 review written)

My husband bought me a gift card for my birthday to use in the airport, but before buying it he asked could we use it there, the assistant told him yes you can, when we got in the airport and I chose my neclace,I came to pay and they refused the card saying that it cannot be used here, she was clearly not telling the truth just to get a sale,I complained to the store and the store manager of the Trafford centre was very patronising, with a nice tone, which made it worse !!!! I complained to… Read Full Review

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★☆☆☆☆
Pandora Bracelet

“leather pandora bracelet”

Written on: 15/02/2014 by crystaltigs (1 review written)

I purchased a leather bracelet as a present in march 2013, my friend is now on her 3rd replacement...the bracelet had came away from the silver clasp. First time August, replaced, second time December and now again. I purchased one for myself in April 2013, mine started to unwind at the clasp..first one strip and then a second. The customer service in Cabot circus,bristol, is beyond poor. I've been in contact with Pandora direct but as each shop is an individual franchise there is nothing they… Read Full Review

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★☆☆☆☆
Pandora Bracelet

“Disgusting customer service”

Written on: 29/01/2014 by sunbird387 (1 review written)

After visiting Pandora in Wigan I am absolutely disgusted with the service I received. I found the assistants rude, arrogant and humiliating to say the least! I send an email of complaint to Pandora who simply do not care about their customers in fact they were patronising. They basically could not give a hoot… Read Full Review

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Nannajoan40's Response to sunbird387's Review

Written on: 29/01/2014

Avoid Pandora in Wigan like the plague!

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Crystaltigs's Response to sunbird387's Review

Written on: 05/02/2014

Exactly the same in Bristol, they're fine until you return with a faulty piece. Their guarantee is worthless, EVERYTHING is classed as wear and tear. Am currently in dispute with them...I didn't even get an apology, the sales assistants have NO empathy. I've already had to point out the products they sale should be fit for use etc appalling service, quite happy to take your money!

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★★☆☆☆
Pandora Bracelet

“I like the product but the customer service was very bad!”

Written on: 01/01/2014 by Marialuisa (1 review written)

Hi. So, I have been a fan of Pandora Jewelry. I have the standard bracelet, the bangle and the leather. I like the idea of the "unforgettable moments charms"... However, my feelings about it changed a bit when I went to the Pandora store at Green Hills Mall in Nashville, TN. I came in, signed in and waited patiently for an employee to attend to me. A middle aged woman was the one assigned to me. I didn't have a certain charm in my mind so I asked her for trays of charms. As I was browsing the… Read Full Review

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★★★★☆
Pandora Bracelet

“a very good company so many good choices”

Written on: 27/12/2013

Pandora to me was a very good place to find jewelry ill give it a 4 out of five and I will definitely tell all of my friends and family about Pandora… Read Full Review

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★★☆☆☆
Pandora Bracelet

“not. happy”

Written on: 26/11/2013 by niins (1 review written)

I was sold a leather Pandora bracelet I was going to get black but was assured the teal colour is very durable within less than5 weeks it looked shocking is wearing out,iI was never told mot to wear it in the shower and I never swam with it ,tried to take it back but they just didn't want to know about it ,they told me it's beacoues I wore it in the shower if that's the case they should of told me when I brought it I've always worn leather for yrs and no problem but apparently got told Pandora… Read Full Review

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Ari1422's Response to niins's Review

Written on: 20/01/2014

Stop complaining only becuase you dont know how to take care of your things. If you have owned leather for so many years, you should know to NEVER get leather wet. Its common sense.

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Crystaltigs's reply to Ari1422's Comment

Written on: 05/02/2014

Rubbish!!! The point being made is there is NO advice given at point of sale. How do you prevent anything getting wet? Keep it stuck on an ivory tower??? Leather is durable, I've had leather bracelets before that have lasted years...

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Crystaltigs's Response to niins's Review

Written on: 05/02/2014

Having same issue, they give you NO care advice prior to buying it. I've had leatherjjewellery that cost me a fraction of what Pandora cost that lasted years. Mine is peeling away at the clasp. I've had an independent jeweller look at it and it isn't wear and tear. I'm currently arguing with their appallingly rude customer service department....I'm naming and shaming them whenever I can!!! Shocking...

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★☆☆☆☆
Pandora Bracelet

“Be Aware - Get all the facts before purchasing”

Written on: 13/11/2013

I purchased a Pandora bracelet this time last year and it's stretched even though it's been properly looked after. The below is the reply which had they advised before purchase I may not have purchased it:- Silver is classed as a soft metal and although the design of the snake chain is very strong, it is not immune to wear and tear. The amount of stretch can vary from person to person, the number of charms on the bracelet and depends on how the Jewellery is worn and cared for. The most common… Read Full Review

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Yepthatsme's Comment

Written on: 19/08/2014

It's shocking how many people purchase Pandora bracelets and charms without ever actually researching how to properly care for the products or the fact that silver GASP! tarnishes and the snake chain bracelets stretch! If anyone bothered to read about their purchase all of this information is printed in every single catalog and is also posted on the Pandora website. As a consumer it is up to you to educate yourself on your purchases.

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Louisee09's Comment

Written on: 21/08/2014

All the sales people should suggest that you buy 2 fixed clips when you first buy the bracelet (especially since there are sales targets etc), but a lot of customers just assume this is upselling and refuse. Then, their bracelets stretch and their bracelet is out of warranty because they didn't get the fixed clips. Listen to the sales people, they are there to help. They don't want your bracelet to break or stretch, because they don't want to have to deal with angry customers later on.

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★☆☆☆☆
Pandora Bracelet

“More than 2 months and still didn't get my order. ”

Written on: 12/11/2013 by Temmy28 (1 review written)

I ordered the IRIS charm 2 months ago and still didn't receive it, everytime I contact them they tell me your order will ship next week and refuses to give me a refund, I had to dispute the payment with my credit card company. … Read Full Review

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★★★☆☆
Pandora Bracelet

“Overpriced but nice!”

Written on: 14/10/2013 by redmarie (1 review written)

I have always wanted a charm bracelet in the Pandora "threader" style and when a local department store had an offer on Pandora products I couldn't resist so I treated myself. I have heard bad things about the customer service in the shops but the staff at the Pandora counter in this shop were very lovely and helpful (Nicholls department store, Abergavenny, south wales) The first thing that hit me was how expensive these things actually are. I got a silver bracelet and a silver own charm… Read Full Review

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★★★☆☆
Pandora Bracelet

“10 days old and already black?”

Written on: 08/10/2013 by Angepangie (1 review written)

I hesitated buying Pandora because I have a gold charm bracelet, generic and half the price of the silver charms of a Pandora. But on my birthday 10 days ago i received a bracelet and six charms from a collaboration present. the exposed chain on the ends with no charms is literally black on one side of the chain on both ends. Also one of my charms, a silver heart with a crystal in it, is already dented and scratched just from the other charms. I would much rather chuck this away and continue… Read Full Review

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★☆☆☆☆
Pandora Bracelet

“No customer service!”

Written on: 20/09/2013

Every single time I have been there I have received the worst customer service. On top of that, yesterday, 3, of my friends went in there to get me charms for my birthday and had to leave because the woman was so rude. The bracelets are great, but you're better off getting the charms at a jewelry store that is an authorized dealer of Pandora. Or not getting them at all… Read Full Review

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★☆☆☆☆
Pandora Bracelet

“Extremely poor customer service ”

Written on: 18/09/2013

Working at a jewellers myself I believe in great customer service and overall satisfaction. Visiting pandora - different stores around London/UK I am shocked with the level of customer service : being ignored, very rude and snotty and very informative on the jewellery they are selling. Having friends and family interested in the brands jewellery it is frustrating to purchase on rather quite high amounts of their jewellery with such a poor satisfaction and overall service I get. They are… Read Full Review

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★★★☆☆
Pandora Bracelet

“Pandora bracelet clasp”

Written on: 17/09/2013

Beads are very nice/fun. Problem is the clasp. Difficult to work with the clasp fastener. Lots of fumbling. MIL has beautiful Pandora bracelet but rarely wears it since she can't get it on!!!… Read Full Review

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★☆☆☆☆
Pandora Bracelet

“Rude and snotty”

Written on: 27/07/2013

My husband and I went into the pandora shop in derby the sales assistant looked down her nose at us she was very rude and not helpful at all.we will never go into that shop again … Read Full Review

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