qwertytravel.com - Qwerty Travel Holiday Packages Reviews

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qwertytravel.com - Qwerty Travel Holiday Packages

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★★★☆☆

“Fast and furious”

Written on: 28/02/2015 by 282Garrison (1 review written)

This company were quick to organize my holiday with all the added extras. Efficient with all the details but was surprised at the cost per person for actually booking through Qwerty, this is not obvious anywhere on the booking site… Read Full Review

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★★★☆☆

“You need to respond to emails”

Written on: 30/01/2015 by hywelgriffiths (1 review written)

I emailed you immediately after receiving the travel documents with a query. I still haven't had a reply after 4 days, not good enough… Read Full Review

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★★★☆☆

“Web-booking not so good - I finished up talking to an...”

Written on: 27/01/2015 by Bill_Maltby (1 review written)

Attempted to book a holiday from an email newsletter from Qwerty Travel. Of course I was too late and they offered me an alternative at a different hotel that cost more. I told the agent that I would look at the reviews and come back to him. He gave me a telephone number to contact him without going through the switchboard. The reviews seemed to be fine but when I tried to phone back the number that I had written down didn't work. I decided to try an online booking. Three times, at the review… Read Full Review

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★★★☆☆

“Still waiting for booking confirmation”

Written on: 25/01/2015 by NoelleBrown (1 review written)

Sales Managers was a little too pushy - felt I would be a chump not to book holiday at such bargain price!… Read Full Review

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★★★☆☆

“OK overall”

Written on: 19/01/2015

Very good team. Did all they could to please . Only negatives were price increased and flight times could be better… Read Full Review

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★★★☆☆

“disappointment with costs/payment procedure”

Written on: 16/01/2015 by wxyz01 (1 review written)

An excellent review in travelzoo. Glad to see Manchester was not a "regional " airport. My booking for 30 sept/ early oct was only available at an extra cost. At payment time I was informed of the credit card charge ,normal but the £2 charge for a debit card was disgusting. When asked the rep said I don't know why the computer just does it!!!!!!! When asked for a deposit of £300 I was surprised it was so much 8 months before travel. I was bemused when 10 minutes later your rep asked for £50… Read Full Review

By Qwertytravel

Written on: 21/01/2015

Thank you for your review, which I was extremely disappointed to read. I am very sorry to hear about your experiences both during, and after, making your booking with us. Your comments have all been duly noted, and whilst it is true to say that we have recently switched to new computer software, there is no excuse for it impacting on your booking experience with our company. Please accept our sincere and unreserved apologies.

If you need any further assistance or clarification with regard to your booking, please do not hesitate to get back in contact with us through the normal channels.

Needless to say, when the time comes, we hope you will have a most enjoyable trip!

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★★★☆☆

“ANOTHER NEW CUSTOMER ”

Written on: 26/10/2014 by KathrynReynolds171 (1 review written)

Filling in the details is no problem,could do with more info regarding the Hotel which I was booking.It is too early yet to review properly not received any info to complete everything for my holiday as yet… Read Full Review

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★★★☆☆

“Booking on line”

Written on: 09/10/2014 by Michellemabelle (1 review written)

Had a nightmare trying to book an all inclusive holiday on line to Sharm el Sheikh as the system kept losing the age of the child travelling with us so when I went to complete the deal it advised me that the age I had supplied did not match ...... frustrating as hell as everytime I went back over the whole booking process the price kept going up or it wouldnt show me the flight I wanted. I was there for a couple of hours before I admitted defeat. Consequently when I phoned the next day (as… Read Full Review

By Qwertytravel

Written on: 15/10/2014

Thank you very much for your review. I am very sorry to hear about the problems you encountered when trying to make your booking online. As you know, there was an error on the system, which is now fixed, subsequent to you bringing it to our attention. Please accept our sincere apologies for the frustration this caused.

I am, however, delighted to read your comments regarding the level of customer service you received over the phone the following day, and that your online experiences have not put you off booking with us again in the future. I shall pass on your very kind comments to the lady you spoke to.

Have a fantastic trip, and we shall very much look forward to being of service to you again when you are ready to book your next holiday.

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★★★☆☆

“Had what we were looking for ”

Written on: 26/08/2014

Answered call quickly, took a little time finding the deal we were enquiring about and had to book it through another providor which was fine. I wish holiday companies would just put the actual holiday price on screen so that no-one is having to guess at what actual holiday cost is going to be! Also I was not overly impressed with the £10 per person booking fee, added on just before payment was taken from my card - in my opinion this was outrageous - you don't enable customers to book using… Read Full Review

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★★★☆☆

“budapest”

Written on: 29/07/2014 by christop (1 review written)

hi y,all had to chase up these =querty- took money out next day{june2} but NO BAGGAGE-is that crazy irresponceable} city break so only need small amount of clothes but toiletriss/am on lots of med/injections -even with only a hold-all will THEY let me through with them ????--and to be honest £298 for 3 nights [AND ONLY B FAST -==SEEMS SOME GOOD DEALS LIKE THE SARDINIA ONE AND THAILAND -- THIS IS NOT A BITCHY THING looks like some good deals -but city breaks---NO… Read Full Review

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★★★☆☆

“Very abrupt advisor on the phone”

Written on: 21/07/2014 by Butlerwt428 (1 review written)

We were a bit nervous booking over the phone and the advisor did not help the nerves. I gave the reference number of the holiday and she was very dismissive about my questions about the trip etc and when she misheard a word/letter that I was giving in my address or bank number, she was incredibly abrupt and the problem was clearly on her end with a very noisy office/background. Overall, yes great value for our trip but I would rather pay more money elsewhere for better customer service. … Read Full Review

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★★★☆☆

“Cheaper but not as cheap as advertised!”

Written on: 23/05/2014

The holiday that I booked was originally found on travel zoo. It was advertised at £279 pp I was then told it was £389 if I travelled before the 23rd June. We changed our dates of travel to the 22nd and the total holiday for both of us was £1027! Nearly double the price advertised !! I did look at the same hotel and flights with other companys as I booked in a hurry and it was clear that we over paid for the flights but the hotel was a very good deal. I would love to find a company that… Read Full Review

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★★★☆☆

“Booking fee per person left a sour taste in the mouth”

Written on: 07/04/2014 by killerkhilji (1 review written)

booked a five night all inclusive deal to marrakech good deal until right at the end was stung with a 40 quid extra charge as a booking fee of 10 quid per person. Not impressed as had committed to booking the holiday!… Read Full Review

Qwertytravel's Response to killerkhilji's Review

Written on: 08/04/2014

We are sorry to hear that you felt you were stung by our booking fee. Your feedback has been noted and we will look to make this clearer in future.

Kind regards,
Qwerty Travel

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★★★☆☆

“Travelzoo package to Crete”

Written on: 03/04/2014 by xiSchwartz391 (1 review written)

First time that I've used Qwerty Travel. Overall, reasonably satisfied, staff member very efficient & quick to return call. Couple of disappointing elements however. Thd initial quotes for the holiday did not include the £15 per person admin fee, this was not mentioned until practically ready to go ahead with the booking. Also, although led to believe that we were geting an excellent deal, it transpired it was £50 cheaper to book directly with easyJet holidays (even more if transfers are… Read Full Review

Qwertytravel's Comment

Written on: 08/04/2014

Hi,

We are sorry to hear that you were disappointed with the service you received. We will look to make the booking fees more transparent for our customers.

Kind regards,
Qwerty Travel

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★★★☆☆

“no one listens-are you a robot”

Written on: 27/02/2014

In speaking to your rep; I said my name which I must use for flying must be at as appears on passport. this is Marie but is a tradition of my birth country to hyphenate a name . My first name is Marie-Pierre. Being a bloke, I have always been known as Pierre so I may have to use Marie so as airport personnel do not get confused but you who sent me this review had the benefit of my email address as a clue-- go on -- take a look. No marks for observation. Has a robot generated this review… Read Full Review

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★★★☆☆

“High Booking Fees”

Written on: 14/02/2014

Package price (excluding Qwerty's admin fees) were good but their fees worked out at £10 per peron, which I thought was fairly high. Although the web page does include "Terms & Conditions" they don't make easy reading, and I could not find an exact amount of the fee until late on during the actual booking process. I think that fees could be more standardised and visible prior to starting the booking… Read Full Review

By Qwertytravel

Written on: 20/02/2014

Hi,

Thanks for your feedback. We will make a note of this and try to make our Terms and Conditions clearer.

Kind regards,
Qwerty Travel

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★★★☆☆

“No time to think.”

Written on: 09/02/2014

Everything was done too quickly, the holiday wasn't property explained.....what standard of room in the hotel or on the Nile cruise. I felt rushed into making a decision and I didn't like that, plus, the holiday cost £200 more than I intended to spend. Having said that, I am quite pleased with what I have bought even though I am still in the dark about my standard of accommodation. Keith Cooper … Read Full Review

By Qwertytravel

Written on: 20/02/2014

Hi,

Thanks for your feedback. I am sorry you felt rushed into the booking. Please contact us and we'll be able to let you know what accommodation you have booked.

Kind regards,
Qwerty Travel

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★★★☆☆

“Quite frustrating!”

Written on: 07/01/2014 by Owen99 (1 review written)

After signing up for newsletter I was disappointed to find out that £20 discount advertised could not be used as I was using a credit note for a cancelled Egyptian holiday. When the operator suggested an additional £20 booking fee I did quite well not to loose my rag! That said, the operator was helpful (booking fee waived) and we booked a good holiday at an appropriate price without paying for extortionate hold luggage… Read Full Review

By Qwertytravel

Written on: 09/01/2014

Hi,

Thanks for taking the time to write a review. I am very sorry to hear your frustration. The T&C's of the discount do state that the £20 discount applies to new online bookings only and cannot be used on booking amendments or in conjunction with any other discount code. I hope this explains why you were unable to redeem the discount.

Kind regards,
Lisa
Qwerty Travel

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★★★☆☆

“Pleasant people to deal with”

Written on: 09/12/2013 by gwyth2002 (1 review written)

Having made an enquiry for a short break from several companies, this is the only one who bothered to phone me back to ask whether I had found anything suitable. He went to a great deal of trouble for me to meet my requirements. On the downside, there were mistakes in the confirmation email which I had to address twice as all the agreed arrangements were not shown. These were immediately sorted out and I received two amended confirmations. The confirmation email form could be better worded as… Read Full Review

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★★★☆☆

“Holiday to Corfu £ 309 all inclusive. Pay £1.00 to...”

Written on: 08/12/2013 by AvtarPanesar (1 review written)

The adv mentioned you can reserve a holiday for next year for just a deposite of £ 1.00. This is not true and is misleading. On the basics of above I booked a holiday and was asked to pay 50% which I I did pay. I did mention to the member of staff about the advertisement and he was unable to comment and said I have to pay atleast 50%. I will arrange any holiday through Qwerty Travel Holiday and will not recommend any one to get carried away by the Advertisement the tour operator offer. All… Read Full Review

By Qwertytravel

Written on: 09/12/2013

Hi,

Thanks for taking the time to comment. I have sent you a direct email in response to your concerns.

Kind regards,
Lisa
Qwerty Travel

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