qwertytravel.com - Qwerty Travel Holiday Packages Reviews

★★★★☆
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qwertytravel.com - Qwerty Travel Holiday Packages

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Latest Reviews

★★★☆☆

“Very abrupt advisor on the phone”

Written on: 21/07/2014 by Butlerwt428 (1 review written)

We were a bit nervous booking over the phone and the advisor did not help the nerves. I gave the reference number of the holiday and she was very dismissive about my questions about the trip etc and when she misheard a word/letter that I was giving in my address or bank number, she was incredibly abrupt and the problem was clearly on her end with a very noisy office/background. Overall, yes great value for our trip but I would rather pay more money elsewhere for better customer service. … Read Full Review

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★☆☆☆☆

“not very helpful”

Written on: 17/07/2014 by alfieapple (1 review written)

had a very strange disussion with Brian who was determined not to accept that I had received an email today quoting a holiday in Kos, for £399. I was reading from my email as we spoke and because he couldnt find it was most put out. I tried repeatedly to read the ad to him but he was convinced it was an old one. Needless to say No Holiday for us, oh and no offer of any other holiday either. … Read Full Review

By Qwertytravel

Written on: 21/07/2014

Thank you for your review. I have looked into this, and as you say, it was indeed a very strange situation...and honestly, we are still baffled! That said, I can only apologise if you are unhappy with the level of customer service you received and feel we did not do everything we could to help you on this occasion. It is my hope, despite what has happened on this occasion, that you will still give us the opportunity to assist you with your travel arrangements the next time you are looking for a holiday.

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★★★★★

“Reliable, Trustworthy with great Customer Service”

Written on: 16/07/2014 by Pears59 (1 review written)

I have used Qwerty Travel on a couple of occasions now and they have never let me down. They listen to what I want from a holiday and they always come up with an option. They look for the best deal they can get to ensure they stay within your budget range. The Customer Service is excellent and they always get back to you when they have promised to… Read Full Review

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★★★★★

“Gran Canaria Booked”

Written on: 08/07/2014 by upMacPherson1955 (1 review written)

Fantastic all booked on line and a phone call within 10 minuets and cheaper that the opposition. The easy to follow on line booking for an older person like me was easy to follow and with one phone call to verify the baggage weights all done… Read Full Review

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★★★★★

“fantastic”

Written on: 08/07/2014

everyone was wonderful booked with them many times and will do so in the future… Read Full Review

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★☆☆☆☆

“incorrect details”

Written on: 07/07/2014

just spoken with first choice as we are unable to enter API information using the information provided by our agent. this is due to somebody at QWERTY travel entering the incorrect details???? Paid £10k+ for a holiday and now stressed that we may not all go because some little pen pusher has entered details incorrectly. Happy to take the money, but after that, you're better off dealing direct.... Avoid QWERTY travel like you would the plague.... they may seem cheap, but you get what you pay… Read Full Review

By Qwertytravel

Written on: 09/07/2014

Thank you for your review, which I was extremely disappointed to read. I can assure you, we always aim to offer the highest level of customer service, together with 100% accuracy in the bookings we make for our customers. It is clear, however, that on this occasion, we have failed.

Please accept my sincere and unreserved apologies for the careless error which has caused you so much stress and aggravation. There is no excuse.

That said, it is my understanding that the error has been corrected and the situation resolved to your complete satisfaction. And, if you do need any further assistance with your booking, please do not hesitate to contact us again through the normal channels.

It is my hope that you can now look forward to your holiday, and trust you will all have a fantastic time!

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★★★★☆

“I was called back in time with the options I required...”

Written on: 07/07/2014 by lerras (1 review written)

I was called back in time with the options I required and all in all agent was polite, knowledgeable and all round very helpful… Read Full Review

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★★★★★

“Holiday booking july 2014”

Written on: 03/07/2014 by winnie1967 (1 review written)

had a budget to spend, but daughter very fussy! and i came away with a delightful booking. Im hoping we will feel the same on our return. thank you dillon you were amazing… Read Full Review

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★★★★★

“Couldn't be better!”

Written on: 02/07/2014 by Rafaelp270 (1 review written)

Telephoned to ask a couple of questions - all answered and more besides. Looked for the best deal for me - gave me options and made suggestions. Very happy with booking process and helpfulness of staff. Would recommend and would use again… Read Full Review

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★★★★★

“very very helpful”

Written on: 30/06/2014 by LindseyWilliams473 (1 review written)

Fab deal , booked quickly and will use again... very helpfull staff… Read Full Review

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★★★★☆

“Crete holiday”

Written on: 29/06/2014 by PeterWilkes (1 review written)

Excellent, prompt service. Not kept hanging about, and no pushy attempts to get us to book more than we need… Read Full Review

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★★★★★

“Found Staff to be extremely helpful rang me back in...”

Written on: 29/06/2014 by Ringstead (1 review written)

Found Staff to be extremely helpful rang me back in promised time and arranged my holiday with ease at bargain prices as advertised! Thank you. Second time this year I have used qwerty and provided holiday is as good in October will use again and again!… Read Full Review

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★★★★★

“City break in krakow”

Written on: 27/06/2014 by Klalee (1 review written)

Staff very helpful and friendly and the price competitive. Everything confirmed quickly overall very happy. I would book with this company again and would recommend to friends and family… Read Full Review

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★★★★★

“Excellent & Knowledgeable”

Written on: 26/06/2014 by KarenAngieDeeNetnet (1 review written)

Enquiry about a resort and passed to somebody that could provide first hand knowledge. All necessary information was provided without having to ask. Clear and professional with that touch that puts you at ease. Not having all my question at hand I called the next day to highlight missed information and to point out certain requirement for my party. This was dealt with in the same friendly professional manor. I will you this booking agent again as all my needs and requirements we're meet… Read Full Review

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★★★★☆

“happy with the service”

Written on: 26/06/2014 by fishinggizzer (1 review written)

Happy with the service and the holiday. Operator called back as promised the only thing i would have liked was the transfer offered at a good rate as had to sort that out myself other than that all ok… Read Full Review

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★★★★☆

“Very good”

Written on: 25/06/2014 by Bakerib355 (1 review written)

Very good at is job. But booking paper work slow… Read Full Review

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★☆☆☆☆

“demanding money”

Written on: 19/06/2014 by ChaceMalloy391 (1 review written)

i go away on the 24th june and today the 19th june i get a phone call saying they made a mistake and i owe them more money, as i was aware i had paid every penny before the dat they give me saying what it needed to be paid by then today had them on the phone demanding more money if dont pay it then the are going to cancel my transfers when i have emails comfirming i had paid it all, i will never book or let any1 i know book with you lot again very very argry the way you have dealt with this… Read Full Review

By Qwertytravel

Written on: 20/06/2014

We are very sorry that this dispute has arisen and we accept that an inputting error occurred this end for which we have apologised and for which we apologise again. We wrongly advised you that you had paid in full when you had not. However, if you check your records you will see that the total sum paid to date is not that which you agreed to pay when your bookings were accepted so all we have requested is the balance that remains owing. Customer goodwill is of immense importance to us so we please call our administration team today to get the situation resolved - you can then put this unfortunate matter behind you and start looking forward to your holiday.

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★★★★★

“great service and staff”

Written on: 18/06/2014 by Stevef9 (1 review written)

Fantastic team they really tried hard to find us the best possible deal they were very patient and polite and very well informed of the resort we chose I would like to thank all the staff who were involved in helping us with our choice many thanks… Read Full Review

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★★★★☆

“Balansat Apartmentos,San Miguel,Ibiza”

Written on: 15/06/2014 by Christchurch1 (1 review written)

Qwerty travel gave our family the best value holiday for the money of any travel company we could find @ that time. All the components of the holiday were as detailed.We flew with Norwegian & their online check in was a little haphazard but once on board seats were very good. The transfer to our accomodation was a modern mini bus & the return journey was on an air conditioned mini bus.The accomodation was basic but nice as was the all inclusive food & the location was stunning.Would definately… Read Full Review

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★★★★★

“Helpful staff”

Written on: 11/06/2014 by 266Halsey (1 review written)

I spoke to will & was very impressed with his help. He was very informative about the hotel, & done his best to get the dates I asked for. All in all I felt confident booking with you & am looking forward to our holiday… Read Full Review

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