Crampton & Moore www.cramptonandmoore.co.uk Reviews

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2.7 stars
Average rating for this product is: 2.7 out of 5

From 1 rating and 7 reviews

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Average Ratings for Crampton & Moore www.cramptonandmoore.co.uk

  • Customer Service1.7 stars
  • Quality of website2.6 stars
  • Value for Money2.4 stars
  • Reviewer Ratings2.4 stars
  • Overall Rating2.7 stars

 

7 Reviews For Crampton & Moore www.cramptonandmoore.co.uk

  • Guest 14th Nov 2009

    Reviewer rating: 2 stars


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    Ordered Panasonic viera tv and surround system and stand
    My thoughts are summarised in the e-mail sent to them below:-

    We waited in all day Saturday
    Nothing arrived
    We rang your delivery enquiries number and it does not work Saturdays?
    We rang your shop number at 3.00pm who said do not worry TNT
    deliver up to 6.00pm - the goods were collected yesterday and they will
    arrive.
    We rang TNT web site number at 5.30pm and they confirmed they had no
    consignment for our post code either today or Monday?
    We have got rid of our old tv and cleared the space in preparation and have
    now been left with nothing and no communication from you at all?
    You have taken payment from us
    I do not consider any of this very good customer care and the communication
    is non existent

    When are we getting the goods we have paid you for? Please ring me first
    thing Monday and tell me what is going on and explain to me why your
    communication channels for customer service are so poor

    If I ran my business like this I would not have one!!

  • Guest 3rd Nov 2009

    Reviewer rating: 5 stars


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    Brilliant company going by my experience. Best price i could find on the web inclusive of a 3 year Dom&Gen warranty plus rapid delivery within 2 days. couldnt ask for anyhting else really!

    I phoned the order in rather than doing a web order as i had a query regarding part shipment of my order. The lady i spoke to had a great phone manner, she was happy to deal with all my questions regarding the product, warranty and delivery giving straightforward, knowledgeable answers.

    I'm in the sales game ...

  • bakstell 5th May 2009

    Reviewer rating: 0.5 stars


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    Where do I begin? What is this so-called 5 year warranty all about. I would like any future buyers to check what is happening here ... absolutely nothing. We bough top of the range 37 inch Panasonic TV from Crampton & Moore about 2 and half years ago and tried to claim on this warranty for a new TV onlhy to find that this so-called warranty is built in to the price 9whatever this means) and weren't entitled to anything. If somebody doesn't come and give some sensible answer to this I am on ...

  • havantascooby Rank: Sergeant 2nd May 2009

    Reviewer rating: 5 stars


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    Ordered a Samsung T200 HD LCD tv (monitor) from ebuyer for £40 cheaper than high street (free delivery) arrived 2 days later. Effortless overall and cheapest i came accross

  • UTO Rank: Lance Corporal 12th Mar 2009

    Reviewer rating: 0 stars


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    I bought a £800 LCD TV from Crampton & Moore that developed a fault 3 months outside it's warranty. I sent letters recorded that went unanswered that they claimed they never got yet according to Royal Mails web site they were all signed for!They kept telling me to get in touch with the manufacturer which under the Trade Description Act it is the retailers responsibility to sort out any faults and NOT the manufacturer!Eventually after getting no where with this company I did get sorted thr ...

  • UTO Rank: Lance Corporal 12th Mar 2009

    Reviewer rating: 0 stars


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    I purchased a £800 LCD TV that developed a fault 3 months outside its warranty. I wrote 3 letters sent recorded to Crampton & Moore but as yet got nothing back. Eventually they said via the telephone that they never got anything from me but according to Royal Mail each letter was signed for! I dealt with amember of staff who seemed very rude and disrespectful. Once you have bought anything from a retailer it is them that should sort out your fault and NOT the manufacturer which is exac ...

  • havantascooby Rank: Sergeant 10th Dec 2008

    Reviewer rating: 4.5 stars


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    Ordered a Samsung LCD TV from Crampton and Moore and received it two days later (this during the christmas rush). Received numerous emails to state the status of my order and have an order tracking section on their web page. There are also telephone numbers you can use to actually contact them on (however i did not need or use them). Searched the web prior to using them as i had never heard of them and received excellent reviews on forum sites as av forums.All round generally effortless. ...