Euro Office Reviews - www.euroffice.co.uk

★★☆☆☆
2.5 / 5
42% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Euro Office www.euroffice.co.uk - Ask a question now

Media Gallery for Euro Office www.euroffice.co.uk

Euro Office www.euroffice.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Complaint”

Written on: 08/09/2014 by SParker251 (1 review written)

FAO: The Complaints Department; I regret to inform you that MCC Admin Ltd will no longer be using the services of Euro Office due to us finding that service over the last 6 months has rapidly declined. MCC Admin are currently still waiting for items ordered 1 week ago, and the items in question are basic stationary, and NOT bespoke items. This is not the first time this has happened and over the last 6 months we have regularly received our orders in batches rather than delivered as one… Read Full Review

Report this review
★★★★★

“Above and beyond”

Written on: 28/03/2014 by 15Hay (1 review written)

Euroffice have totally gone above and beyond the call of duty. If tried a few online supplies websites but these guys are the best, I ordered Monday pm and order delivered Tuesday am... I wasn't expecting the delivery to come so fast, I am totally impressed. Keep it up Euroffice, I will definitely be ordering again… Read Full Review

Eocustomerservice's Comment

Written on: 31/03/2014

Dear '15Hay'

We would like to say thanks for the lovely review you posted for #Euroffice, we welcome all feedback as it helps us to improve the service we provide to our valuable customers. Please do let us know if you have any queries or further feedback.

Euroffice.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“worst service ever and patronising with it”

Written on: 27/03/2014 by Savannah451 (1 review written)

We have waited for 3 months for an order to be fulfilled and have been strung along until today we were told that they could not do it. Apology only when asked for by me. They talk the talk but do not provide service of which they speak. I wish that I could find something good to say about it. They are polite but incompetent… Read Full Review

Eocustomerservice's Comment

Written on: 27/03/2014

We are very sorry for the genuine frustrations you have experienced with your order from Euroffice, as with all our valued customers we are keen to ensure that we do our best to provide you with a fast and positive service and we appreciate all feedback that can help us transform negatives into positives.

The item in question had been discontinued by our supplier but we did try to source a suitable alternative, however on this occasion we were unable to find one. We apologise for the inconvenience this may have caused you, your account has been fully refunded as of yesterday and is now reflective of this.

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Incompetent with poor customer service”

Written on: 20/12/2013

Ordered three tall bookcases from this place. Next day, four packages arrived, which I thought were two bookases with one bookcase backordered. Turned out TWO of the packages were correct pieces of the bookcases, but two were completely different products (so could not assemble either bookcase). I called up to let them know, and the operator was completely confused as to what had happened and asked me to email him instead. I did so right away and nobody ever got back to me. I then had to call… Read Full Review

Eocustomerservice's Comment

Written on: 20/12/2013

I'm really sorry that you've had difficulties with your order. We try our very best to get the right items out to you on time. Unfortunately we have had issues with our furniture deliveries just recently which meant that you've seen some delays to your order. We're really busy at the moment, so our call waiting times have been quite high - we're really sorry to have kept you waiting. If you'd like to speak to one of our representatives about the third bookcase, you can use the Contact Us form on our website to send us a message, or alternatively you can call our Customer Service team who will be happy to help.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Brilliant personal service and rescue”

Written on: 20/11/2013

I have recently made another large order of stationery for the work that my husband and I do from home. I was pleased with some aspects of the new website, especially the ease with which I could select my regular items. But I thought that I had ordered the special-offer computer paper - 6 reams for the price of 5 - product no: ABE987 , only to discover, when it arrived, that the website had not been clear enough, and the paper I had ordered was not on offer. I had made another mistake… Read Full Review

Report this review
★★★★★

“Excellant Service”

Written on: 01/11/2013

We have been using this company for a couple of months for our stationary needs in the office. We are very pleased with the prices and the excellant delivery service. We recently placed an order at 4.30 pm and got delivery by 9.00 am the next morning free of charge. The staff have also enjoyed the free chocolates supplied when ordering over a certain amount. We could not ask for a better service… Read Full Review

Report this review
★★★★★

“ABSOLUTELY FABULOUS SERVICE!!!!”

Written on: 31/10/2013 by Studio4daltonhall (1 review written)

WOW! -- how rare it is now days, to find a company that has a truly professional and courteous manner....I found one today!! - absolutely so pleasant, well mannered, kind and professional, - that is exactly what I experienced when I logged in to Euroffice and was looked after by Mira Bancheva!! - the service, product, price and speed was also excellent - I can honestly say, buy from this company with COMPLETE confidence!!!… Read Full Review

Report this review
★★★★★

“Cannot Fault This Firm”

Written on: 07/10/2013

I ordered an item which arrived, as promised, the following day. After following the instructions as to how to set it up I found it was faulty, telephoned, explained and they said they'd ring back with a 'Returns' number within 3 hours. They didn't but the promised replacement arrived the next day and the courier took away the faulty item. PERFECT!… Read Full Review

Report this review
★☆☆☆☆

“Zero Customer Service”

Written on: 28/05/2013 by vicyorks (1 review written)

Goods can be good value. However, they arrive poorly packed and with items missing. Two attempts to contact customer service through channel provided were both ignored. Final call answered by customer service girl who was disdainful, unwilling to resolve the situation. In view of attitude and lack of resolution I asked for my account to be closed which did not bother her in the slightest. My opinion is, the product is OK but there is a total lack of customer service… Read Full Review

Report this review
★☆☆☆☆

“not good”

Written on: 20/05/2013 by harrybriggz (1 review written)

I created an acount and ordered a lot of paper because they were offering a 20% discount, I didnt get the discount and the paper seemed very thin when compared to some paper I bought from tesco with the same weight, I e-mailed them about it but didnt get a satisfactory reply, they closed the support case prematurely, I didnt take it any further but I wont order from them again… Read Full Review

Report this review
★★★★★

“Reliable, fast office supplies and stationery for...”

Written on: 31/10/2012 by domwalton (3 reviews written)

I have used Euroffice for 7 years (not for furniture, just for office supplies and stationery). Although not necessarily the cheapest, the prices overall are good. I have found the service to be completely reliable and very fast - which for (my) business is very important. There was only ever one problem which was a manufacturing fault with an item, it was replaced next day. From my experience Euroffice has been a model of how mail-order supplies should be… Read Full Review

Report this review
★★★★★

“Euroffice printer paper”

Written on: 19/09/2012

Euroffice supply quality printer paper at a very competitive price. I tried the paper out on my HP laser printer and found the print quality amazing, the 80gsm good enough for quick reports and presentations.  … Read Full Review

Report this review
★☆☆☆☆

“Unhelpful”

Written on: 07/06/2012 by raecov (1 review written)

This company doesn't need new custom. I tried to order new office equipment for the Chartiy I work for with an order total of over £800.00 and they refused to allow me to set up an account to cover this order. Despite the fact that the registered charity has been trading for over 25 years with an excellent credit rating. Very poor customer service, unhelpful staff, I would not reccommend. Go elsewhere and pay the extra… Read Full Review

Report this review
★☆☆☆☆

“Do not Use”

Written on: 13/10/2011 by connect2 (1 review written)

Do not use this company if can help it! i ordered and paid for 3 desks for delivery within 5 days, it wasnt until i chased the delivery they advised that they were not sending out because they were damaged in the warehouse - a phone call would have been nice!!… Read Full Review

Report this review
★★★★★

“the best”

Written on: 23/06/2011

I was looking for office furniture and they supplied it at the lowest price and on top of that as a new customer I got 20% off the first order. I was happy with the service and price. Buy from them today, they have everything you need. … Read Full Review

Report this review
★☆☆☆☆

“I signed up for euroffice having found a nice table on...”

Written on: 02/08/2010 by Foobar22 (2 reviews written)

I signed up for euroffice having found a nice table on there that I liked which would replace a similar older table that I currently have. The table came with a free (low quality) swivel chair which arrived very quickly, but was no real use to me, I wanted the thing I ordered the table. On the surface it looked like next day business delivery. Looking closer I failed to notice the smallprint (will arrive in 3-5 business days). That alone sucked, but you know I'd not have cared if the table had… Read Full Review

Report this review
☆☆☆☆☆

“Euroffice Stationery- poor service, no help on the...”

Written on: 05/05/2009 by John1975 (1 review written)

Euroffice Stationery- poor service, no help on the phone - hopeless!… Read Full Review

Report this review
☆☆☆☆☆

“Ordered a week ago with Euroffice Stationery and had...”

Written on: 27/04/2009 by Gail21 (1 review written)

Ordered a week ago with Euroffice Stationery and had my credit card debited straight away. Have still to receive the goods although they have been promised on 5 occasions. I have got to say the worst service I have ever received… Read Full Review

Report this review
☆☆☆☆☆

“We ordered some office furniture from Euroffice for a...”

Written on: 20/11/2008 by hannahv (1 review written)

We ordered some office furniture from Euroffice for a new office in our building. The furniture arrived two weeks ago promptly, we unwrapped the furniture put together one item and then set to putting the desks together, unfortunately we had been sent the wrong instructions as they were for another model of desk. A slight glitch I thought that could be solved fairly easily! Oh how wrong I could be. I rang and spoke to a member of staff who seemed efficient, who said she would get in touch with… Read Full Review

Report this review
☆☆☆☆☆

“We have used Euroffice happily for a couple of years,...”

Written on: 24/10/2008 by carolinej1 (4 reviews written)

We have used Euroffice happily for a couple of years, but I'm afraid they appear to have really lost it recently. Our deliveries have been late, if they arrive at all, and important items have been missing. The customer service staff I've dealt with don't seem to know what they are talking about and have often apparently put the phone down on me (even when I am being very polite). They seem great at apologising, but not at delivering the items I ordered on time.

I've now found alternative… Read Full Review

Report this review
overview