Office Furniture Online www.OfficeFurnitureOnline.co.uk Reviews - www.officefurnitureonline.co.uk

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★★★★★
4.5 / 5
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  • Customer Service

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  • Value For Money

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Office Furniture Online www.OfficeFurnitureOnline.co.uk

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Latest Reviews

★☆☆☆☆

“Really Poor Service”

Written on: 29/04/2016 by Anabelle304 (1 review written)

The main reason we chose these guys was price, it has very quickly become apparent that they are the cheapest for a reason. 6 attempts now to get replacement trims for damaged screens without joy. Emails, calls and still no luck 8 weeks on. Furthermore they still use 0844 numbers for service which is a breach of OFCOM rules that came into play July 2015, costs over 15ppm to call and am on hold now as I write this. This company are just poor. Avoid at all costs… Read Full Review

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★☆☆☆☆

“BEWARE. AVOID. ”

Written on: 21/03/2016 by Schneidertu175 (1 review written)

BEWARE. AVOID THIS COMPANY. UNFAIR POLICIES I bought a chair with this company and their service has been disgusting from the moment they had my money. Next day delivery did not happen. When the item did appear it was left outside my front door without anyone even knocking - I was in all day and only found it when a builder called at my door. I was sent an email that was alleged to be my signature as proff I had signed for it! (I am now inclined to look into this matter further.) I informed… Read Full Review

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★☆☆☆☆

“Buy elsewhere after sales terrible”

Written on: 12/03/2016 by EllianaWhite70 (1 review written)

Bought a notice board for a swimming club,it arrived and when unpacked damaged , as when the notice board arrived I was away in half term (apparently you have 3 days to inform them) they will not replace. So to date I have a notice board not fit for purpose and the company refuse to send another one, they have offered to send the parts to repair ( as a good will gesture)? and still after 3 weeks nothing received. My advice is to buy elsewhere as I have spent £180 of parents money and have… Read Full Review

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★★★★★

“Excellent survey”

Written on: 07/03/2016 by 1959Walker (1 review written)

Product was exactly what I wanted and a lot better value than items offered by rival websites that were not as suitable for my purpose. Delivery was very quick and my contact with the company has been excellent… Read Full Review

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★★★★★

“excellent”

Written on: 17/02/2016

Easy to order, easy to put together I bought two of the Kansas chairs and used them as computer seats Well made and excellent value for money tks… Read Full Review

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★★★★★

“Great Product and Service”

Written on: 11/02/2016

I must compliment Office Furniture Online for their excellent service. I ordered an office chair on Monday lunchtime and it was delivered early Tuesday afternoon. It then took less than five minutes to unpack, assemble and put to use! And it's a very good chair too - good seat height adjustment and back support adjustment. Am extremely satisfied with my purchase… Read Full Review

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★★★★★

“Best service ever”

Written on: 25/01/2016

The friendly fitters arrived very promptly at expected time. They soon fitted a complete Commerce II home office for us with total competence and efficiency. The furniture is beautiful, exactly what we needed and of superb quality. Overall we are delighted with our purchase and the fitters are a credit to the company. Thank you for a great, stress free experience, we will definitely buy from you again… Read Full Review

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★★★★★

“Great delivery”

Written on: 20/11/2015 by PaulSurrey (1 review written)

Delivered on time and really well made up. Great product… Read Full Review

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★★☆☆☆

“Poor delivery service”

Written on: 21/10/2015 by 488Fischer (1 review written)

In spite of the fact that the company sent an email to me to confirm the delivery of my items on a particular day, the items were not delivered and no one bothered to contact me. When I called customer services they stated that it was not their fault. No apology. I will never use their services again… Read Full Review

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Officefurnitureonline.co.uk's Comment

Written on: 21/10/2015

Hi,

Thank you for your feedback, and please accept our apologies for the issues you had with your order, and any inconvenience this has caused yourself.

I would like to point out to others reading this review, that having listened to the recording of the call between yourself and a member of our customer service department this morning, we certainly did apologise for the problem with the carriers. The items were despatched to you with Tuffnells on a next day service, and they have unfortunately lost the items. This does happen from time to time, and causes both ourselves and our customers a lot of frustration. We will take this up with Tuffnells. Usually we would despatch the goods again, but we have cancelled your order as requested and a full refund will be processed.

If you would like a copy of the call recording - it makes for some interesting listening..., we would be happy to send this over to you.

Best Regards,

Office Furniture Online

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★★★★★

“The chair I ordered arrived quickly, without any...”

Written on: 12/09/2015 by fxKeene184 (1 review written)

The chair I ordered arrived quickly, without any problems. And the chair was easy to put together… Read Full Review

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★★★★★

“Comfy low budget office chair”

Written on: 10/09/2015

The "Turin" is a very comfy, low budget office chair. I especially love the padded arm rests. It took me 24 relaxed minutes to assemble it. I guess you you could do it in 6 min or less as stated in the online video if you are an experienced chair assembler but who cares. It's not a competition (yet). Delivery time was also very short (as promissed). So, let's see how long this chair will last… Read Full Review

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★★★★★

“quick, efficient delivery”

Written on: 09/09/2015 by Mariamw296 (1 review written)

Item arrived within 24 hours of ordering online, in good condition and exactly what we were looking for!!… Read Full Review

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★★★★★

“Purchase of 3 office chairs”

Written on: 07/09/2015 by alisoncross (1 review written)

I ordered three office chairs for use at home with our computers. Very easy to order and pay. Chairs arrived the following day as expected. Very easy to assemble. Very comfortable. Good value. Exactly what we wanted. Nothing to dislike… Read Full Review

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★★★★★

“Kansas Chair”

Written on: 07/09/2015 by peeebs1 (1 review written)

Following a frustrating internet session,I called Office Furniture and was given exceptionally good assistance.(the frustration was NOT O.F's fault,but the card verifying site). Chair was delivered as promised,well done OFFICE FURNITURE,I will use you again!!… Read Full Review

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★★★★☆

“Overall very pleased”

Written on: 08/06/2015 by OscarWaugh231 (1 review written)

I've been buying from this company for around a year now, and everything has gone well so far. Just one thing to note is that while they do try to get next day delivery items delivered the next day if you order by the cut-off time, this isn't a guaranteed thing. Something to bear in mind if you need to take time off work to accept delivery (although almost every time I've ordered the item has been delivered as estimated). I did have one item arrive with a little damage and that was resolved as… Read Full Review

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★★★★★

“Argento Office Furniture”

Written on: 01/05/2015 by LouisNewton75 (1 review written)

I ordered a number of items from the Argento range and am delighted with the quality of the furniture. The service I received from Office Furniture online was first class. I was kept fully aware of delivery time via email and text. The delivery company were equally as helpful… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 21/03/2015 by rich694 (1 review written)

Unfortunately I can not write a review on the product itself, and from some of the other reviews maybe these are good, but sadly I never received the product I ordered and the customer service was genuinely awful - as bad as I have ever received buying something online. I placed an order, saying specifically it couldn't be a 9-5 mid-week delivery. I tried to discuss with the customer services team what would be possible via email (which became impossible due to both the levels of unhelpfulness… Read Full Review

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★★★★★

“Highly recommended!”

Written on: 03/02/2015

Chair was accurately described and illustrated on the website and arrived promptly and well protected. Assembly instructions were clear and the product was of high quality. My single query regarding seat operation was answered within hours by a helpful telephone call… Read Full Review

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★★★★★

“Choose This Company!”

Written on: 26/01/2015 by poker.ace (1 review written)

Apparently I am not allowed to mention staff names in this review so I am going to break that rule right away and say that Gayle in the customer services department has been excellent in her attention to my emails and requests for assistance with a minor problem with my chair sending out a replacement part straight away. When I saw the chair advertised for the price I thought I had been drinking too much because it looked too good to be true. However it was good and I would highly recommend… Read Full Review

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★★★★★

“Excellent quality and service”

Written on: 01/12/2014 by Jwrdonc (1 review written)

From start to finish nothing but excellent service, super quality chair, delivery as promised even with a text from the couriers giving a time slot, very easy to put together only took 10 minutes from start to finish, will certainly use your company again and will recommend your company to friends and family alike. Again thank you James Robinson… Read Full Review

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