Fenwick www.fenwick.co.uk

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★☆☆☆☆
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“Shockingly Poor Service at Fenwicks”

★☆☆☆☆

written by SimonAK on 21/09/2023

We ordered a set of sofas which arrived missing 8 large back cushions so they arent fit for purpose. Dispite our numerous complaints and struggles to get this dealt with, we have been left constantly chasing for updates. When we are lucky enough to speak with anyone, normally after we have to leave numerous messages, the person we talk to is rude and repeatedly changes the story as to whats happening. We feel we are being lied to and led around whilst nothing actually happens. There is no care or attention given to us as customers so much so this is likely to become a legal matter. I would advise anyone looking for large goods to not shop with Fenwicks because if you have any problems with the goods delivery the customer service is appalling and you'll be left out of pocket.

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