Nigel O'Hara Jewellers Reviews - www.nigelohara.com

★★★★☆
4.0 / 5
78% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre:

Review Centre understands that Nigel O'Hara have requested positive reviews from its Facebook followers for the chance to win a watch. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 



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★★★☆☆

“Delivery and communication issues ”

Written on: 02/01/2014

I ordered a watch on 18th Dec and was given the opportunity to expedite the order for delivery by 24th Dec at an extra cost Standard delivery estimate was 3-5 days so I took the expedited route to be sure of delivery for Christmas There was no subsequent communication from seller and they failed to respond to my initial email and were well outside their advertised response times when I wrote to them again Finally I called them, (which is difficult because the incoming lines are advertised for… Read Full Review

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★★★☆☆

“Product good as and as expected. Very complicated to...”

Written on: 13/06/2013

Product good as and as expected. Very complicated to arrange expedited delivery - requiring contacting the shop and sending a separate payment! Dispatch wasn't as quick as it could have been, but arrived just in time!… Read Full Review

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★★★☆☆

“Good effort but could do better”

Written on: 26/05/2013 by MikePrice58 (4 reviews written)

Ordered a Bering watch, which came with a free 'gift' of some diamond earrings, plus a free 'sizing service' on the bracelet. Carefully measured my wrist circumference (18 cm) and paid for first class delivery. The good news? Turned up next day which, considering I didn't order until 14:30, was impressive. The bad news? The bracelet had one link taken out, leaving it at 24cm, so way too big. Cost me another £12.50 to have it properly sized at local Jewller. Also, no 'free gift', just a note… Read Full Review

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★★★☆☆

“Good price but delivery and presentation could be better”

Written on: 18/02/2013

Bought a Rotary watch for my wife for Christmas. Good price especially as a free pair of earings came with the product...except they haven't arrived as yet so doubtful i will be able to include those in the present. The watch is nice and comes in a presentation box...it wasn't securely packed though and hence the watch was rattling around within the box throughout delivery. Thankfully it wasn't damaged. Overall experience of Nigel O'Hara....average… Read Full Review

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★★★☆☆

“Hickory Dickery Dock”

Written on: 15/11/2012

The watch I ordered was delivered well packaged and promptly. Nice large face with date easy to read… Read Full Review

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★★★☆☆

“Quick delivery. But is it used?”

Written on: 22/10/2012 by ishasuper123 (1 review written)

Received a citizen eco drive. Very quick delivery and good packaging. But the watch did not look brand new to me. I simutaniously brought another watch from H Samuels and the watch that arrived was brand new with all the stickers on the glass and back. But, this watch had a few scratches on the back side. It will be my word against them. So, i had to keep it. Next time i will go for reputed high street stores and avoid these online companies. Atleast, i cant go wrong with H Samuels and if there… Read Full Review

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★★★☆☆

“Delivery not grest”

Written on: 18/10/2012 by Honest123 (1 review written)

Bought a watch for my hubby, with the promise of next day delivery. However, it took two days to come. Watch is perfect and I have no complaints about that. There was not contact email or telephone number so I had to use the contact form on their website and have still not had any response… Read Full Review

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★★★☆☆

“Good Deal, Service needs improving”

Written on: 16/10/2012 by sawhneya (1 review written)

I asked for the delivery to be rescheduled, which they said was ok, and also for the address to be changed, neither of these things happened, one day late and to wrong address :( Also strap adjustment process need needs clarifying. I supplied a mesearement which allowed room for moving, but so did they! which meant it was far too big for my wrist. Watch was in good condition though, and the free earing were a nice bonus… Read Full Review

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★★★☆☆

“Customer Service disappointing”

Written on: 24/01/2012 by watch (1 review written)

Asked for 16.5 cm watch strap and received 18 cm. Customer Service very indifferent and was not prepared even to discuss paying for the strap to be adjusted locally i.e. £5. Was told that sizing is approximate! (VERY!) Therefore not much point in requesting it if adjustments have to be made and paid for later. A pity, as the rest of the service and the product was good… Read Full Review

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★★★☆☆

“Review or order”

Written on: 03/01/2012

I never received the free earrings with my order. I tried to contact by telephone but the line was always engaged. I contacted by email but had no response. I wish I'd used Watch.com as I may well have received their free gift!… Read Full Review

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★★★☆☆

“Purchase of Guess watch”

Written on: 23/12/2011 by Borf (1 review written)

I am happy with my purchase, however, when making my order reference was made to receiving a free gift (Silver earrings) Despite being referred to on the invoice they were not enclosed with my purchase… Read Full Review

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★★★☆☆

“I was looking for a particular watch, They had it, it...”

Written on: 13/04/2011

I was looking for a particular watch, They had it, it was delivered in time in its box and everything it is perfect funtioning. Hence I would do it again… Read Full Review

Nigeloharadotcom's Comment

Written on: 13/04/2011

Dear Customer,
<br/>
<br/>Thank you for taking the time to leave your kind comments.
<br/>
<br/>We work tirelessly to ensure that we provide five star customer services in correlation with the best prices from an official stockist.
<br/>
<br/>Your review gives us great satisfaction and is used to help us hone and improve each aspect of our customer service and website functionality.
<br/>
<br/>We will certainly look forward to doing business with you again in the future.
<br/>
<br/>Do not forget to check back on our website regularly to avail of our many special offers and great prices.
<br/>
<br/>Kind Regards,
<br/>Mandi Shields
<br/>Customer Services Manager
<br/>
<br/>

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★★★☆☆

“delivery slow, despite weather, slow customer service...”

Written on: 29/12/2010

delivery slow, despite weather, slow customer service response to chaser enquiry. Good range of product offering great value… Read Full Review

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★★★☆☆

“Customer service not very helpful just blamed the 17...”

Written on: 27/12/2010

Customer service not very helpful just blamed the 17 day delivery time on the weather. Got the feeling thst they were in receipt of my money and couldn't care less about the delivery time - We have not had snow for 17 consecutive days… Read Full Review

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★★★☆☆

“Good service and quick delivery,unfortunately my...”

Written on: 24/12/2010 by Alex Nelson (1 review written)

Good service and quick delivery,unfortunately my Mondaine clock was sent in the wrong colour (black) I returned it and as of today 24th royal mail have not delivered a replacement, I can only assume that the card written from them today which said " sorry we cant deliver your parcel today as it doesn't have enough postage( £1.19 short) is my clock, I have paid the post and am waiting for them to deliver next week,I also requested you pay my postage for the return of your mistaken order but as… Read Full Review

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★★★☆☆

“knecklace has marks on and states it had been quality...”

Written on: 27/11/2010 by lynz88 (1 review written)

knecklace has marks on and states it had been quality checked by jw. partner had thrown packaging and receipt away… Read Full Review

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★★★☆☆

“I initially had a problem registering on the website...”

Written on: 12/11/2010

I initially had a problem registering on the website but after an email to the support place, the problem was rectified… Read Full Review

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★★★☆☆

“Easy to order and speedy despatch, not very happy with...”

Written on: 21/10/2010

Easy to order and speedy despatch, not very happy with having to pay a premium for delivery within 48 hours though… Read Full Review

Nigeloharadotcom's Comment

Written on: 28/10/2010

Dear Reviewer,
<br/>
<br/>Thank you for your comments. We offer free UK delivery to all customers regarding to order value, this normally takes 2-3 days. We also can offer a next day delivery service for items which are required before 1pm the following day, which is subject to a delivery surcharge.
<br/>
<br/>Internet Support Team
<br/>Nigel O'Hara Diamond Jewellers.

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★★★☆☆

“ I was really disappointed with the delivery service,...”

Written on: 29/09/2010

I was really disappointed with the delivery service, my order was left on my doorstep in full view of any body walking by.this has made me think twice about ordering again because the package could have been stolen and l would have to prove l did not recieve the package and you would have to prove you sent it as no signature was required… Read Full Review

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★★★☆☆

“Very disappointed with the Price Promise, when I...”

Written on: 04/09/2010

Very disappointed with the Price Promise, when I enquired about a previous item, especially considering the fact that the same item was 30% cheaper but still being supplied by Nigel O'Hara through another website.

Also free gift bag on item actually purchased was unusable as it was so tatty… Read Full Review

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