Nigel O'Hara - Reviews - www.nigelohara.com

★★★★☆
4.0 / 5
77% of users recommend this
  • Quality of website

  • Value For Money

  • Customer Service

Description (provided by business)

Established since 1985, Nigel O'Hara offers customers an online shopping experience that includes some of the worlds most sought-after brands. Our bespoke Online Department Store showcases technology items ranging from Laptops to wearable tech from brands such as Acer, Apple, Garmin and Fitbit. The Style and Living department offers products at the forefront of fashion from the likes of Fiorelli and Jane Shilton, whereas our Fragrance department offers luxurious scents from brands such as Dior and Chanel. You will also be able to find that perfect gift, as our Gifts Department offers a wide array of prestigious brands from Disney Collectibles to finely crafted pens from Cross and Parker. Online, you will find our Watch Department, which showcases some of the most recognised names in watch-making such as Bulova, Citizen, U-Boat and Victorinox. Why not take a look at the latest seasonal stock that has just arrived?

Summary

Note from Review Centre:

Review Centre understands that Nigel O'Hara have requested positive reviews from its Facebook followers for the chance to win a watch. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 



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Latest Reviews

★☆☆☆☆

“No Phone Contact !!”

Written on: 18/03/2015 by 347Soto (1 review written)

Bought a computer monitor (very expensive one). The deal was £30.00 cheaper than anywhere else. I would have paid £30.00 more had I known how poor the cutomer service is from them. Firstly, you don't get a proper receipt, and no matter how many times you email, they just don't send one, so you end up with the company name and an E-receipt which is just 3 lines of text with your order number, how much you paid, and any discount applied. No company details, no VAT number, nothing legally… Read Full Review

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★☆☆☆☆

“horrific”

Written on: 02/03/2015 by asdfghjkl1212121 (1 review written)

Placed an order on the 29th January. They failed to tell me that one item wasn't actually in stock. I went away, after 10days was surprised to see the items hadn't arrived still, called them and enquired. Told my second item was being held back until the other became available. There couldn't tell me when this would be, I had to email. So began a painfully slow and unhelpful process of emailing and chasing the order, and hearing back a few sentences of "thank you of your patience..." on average… Read Full Review

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★★☆☆☆

“No item after 2 weeks of waiting”

Written on: 17/02/2015 by Joaquin459 (1 review written)

I ordered a bag, the order was confirmed by email and payment was taken immediately. After a week I'd heard nothing so I emailed Customer Services. They sent a polite reply to say that they had ordered the bag but there was an unexpected delay. I decided to wait. Another week passed - nothing. I emailed again and got a quick reply to say that they were having problems obtaining the bag. They offered me the option to wait or have a refund, I've gone for the refund. What has irritated me is… Read Full Review

By Nigeloharacom

Written on: 18/02/2015

Thank you for your e-mail,

Unfortunately I am unable to trace your order due to no complete name or order number being provided.

As I am unable to validate your order, I cannot investigate the issue that you have encountered.

This is a real shame as I would have like the opportunity to resolve any issues for you.

Kind regards,

Dean.

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Paulbx's Comment

Written on: 19/02/2015

I have also had a bad experience with them - ordered a watch and got sent the wrong one ... turns out they had run out of the model I wanted so they simply shipped a different on in the hope that I would accept it ! I went for the refund , which I had to fight for because it was (in my mind purposefully ) delayed (to protect cash flow). To this day I have yet to be reimbursed for the postage costs I incurred in sending the watch back (which I was promised).

So for the sake of delaying my refund and saving £ 6- £7 of postage reimbursement they have lost a customer and have are now getting poor reviews - how dumb !

Nigelohars to be avoided at all costs - over and above the postage costs I have lost a lot of time chasing them - not worth the hassle
Best avoided - all they have can be easily be found on Amazon ... avoid these guys learn from my mistake !

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★★☆☆☆

“Good Price - After Sales Non-Existent”

Written on: 12/02/2015 by Houch (2 reviews written)

I bought a watch for my husband's birthday and put the wrist size on the order to take advantage of the Nigel O'Hara free adjustment service. It was all confirmed on the invoice. The watch arrived in good time but with no adjustment having been done. I emailed the company twice but have not even had the courtesy of a reply. I have now had to take it to a local jeweller and paid to have it adjusted myself so make sure you allow for the cost of that when considering a purchase… Read Full Review

By Nigeloharacom

Written on: 18/02/2015

Thank you for your e-mail,

Unfortunately I am unable to trace your order due to no name or order number being provided.

As I am unable to validate your order, I cannot investigate the issue that you have encountered.

This is a real shame as I would have like the opportunity to resolve any issues for you.

Kind regards,

Dean.

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★★★★★

“Brilliant website!”

Written on: 03/02/2015 by Katiethompson728 (1 review written)

Loved the selection of Disney Britto figures on here which beat the shops in price considerably! Delivery was quick and packaged beautifully. Thanks Nigel O Hara!… Read Full Review

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★★★★☆

“Well priced products ”

Written on: 24/01/2015

The product was as described and great value when compared to other websites and stores, however, shipping was quite slow. Overall good and I'd definitely shop with this company again… Read Full Review

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★★★★★

“Lilliput Lane L3667 Monosplash Dickensian Christmas ”

Written on: 22/01/2015 by nnckccc (1 review written)

This was my first purchase with Nigel O'Hara and I bought a Lilliput Lane L3667 Monosplash Dickensian Christmas ornament. The price was great and the delivery and packaging was excellent. I highly recommend the seller many thanks… Read Full Review

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★★★★☆

“Product Discontinued, Money Refunded, No Issues.”

Written on: 22/01/2015

I ordered a camera accessory online, which unknown to Nigel O'Hara had been discontinued by the manufacturer. After a number of days I had to query why my order hadn't been delivered and I would say that follow-up is fairly slow for an online company. However payment was refunded to my account within a week of the discontinuance notice. Overall I am happy with my dealings with the store and would happily use them again in future… Read Full Review

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★★★★★

“Brilliant customer service & fast delivery”

Written on: 21/01/2015 by Lilmissdaydreamer (1 review written)

I was in search for a new watch as a present for my husband to be for the morning of the wedding. I was a little nervous in my selection, but the website was easy to use and really informative. I made my selection and very soon received a text informing me it was on its way. The watch was well packaged and arrived promptly. Now I just have to master being quiet and not showing him before our wedding in April :) Thanks for mailing the transaction so easy!… Read Full Review

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★★★★★

“Great Watch and Service”

Written on: 21/01/2015 by Tommyk227 (1 review written)

As I had never purchased anything from Nigel O’Hara before I was not entirely sure they were an authorised Seiko UK dealer. As I have owned five Seiko watches, and had all those serviced at their Maidenhead UK HQ and Service Centre, I decided to check with them. Yes was the answer Nigel O’Hara is an Authorised Seiko UK Dealer. So I felt complete confidence in placing the order with them. I wanted a change from the Kinetic watches I own, so as it can be charged by light without being worn… Read Full Review

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★☆☆☆☆

“Festina Limited Edition Chronomater Watch”

Written on: 20/01/2015 by bobmckean (1 review written)

The watch itself is first class. The display box was ripped and damaged. There was no instruction booklet or guarantee in the box itself, some of the links were missing and the contents of the box were all over the place when it arrived. I emailed to complain in November 2014, and received an email back within a few days asking me whether it was a present for someone or for myself (don't see what difference that makes)! and gave me a link back which took me right back to the sales site!! I have… Read Full Review

By Nigeloharacom

Written on: 24/01/2015

Thank you for your Review.

I have recently investigated the issues you have encountered with your order and can only apologise for what you experienced.

We are official stockists of all of our brands and as such, we understand that when a customer purchases from an official stockist they expect a high level of satisfaction with their purchase- and rightfully so.

The issues regarding your item will be recorded for training purposes to ensure that this does not happen again.

In regards to the packaging of your item, I see a colleague has already arranged for a replacement box to be sent out to you and I really hope this helps us on our path to rectifying this situation for you.

Kind regards,

Dean.

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★★★★★

“Seiko Kinetic Watch”

Written on: 16/01/2015 by wellscotland (1 review written)

I bought a Seiko Kinetic titanium watch from Nigel O'Hara on-line, although I was sceptical as I had read some pretty low reviews on how long it took for delivery some of the reviews even asked for a refund based on length of time as they say your only as good as your last press. This was going to be a Christmas present from my girlfriend but she was scared it wouldn't arrive on time. So I ordered it thinking if it takes two months and comes after Christmas it doesn't matter. I am pleased to… Read Full Review

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★★★★★

“Excellent service and item!”

Written on: 16/01/2015

Bought online, couldn't be happier with the quality of service, received before Christmas despite ordering late. Cheapest price and best service, what more can you ask for?!… Read Full Review

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★☆☆☆☆

“avoid this shop”

Written on: 29/12/2014 by RayanLeblanc337 (1 review written)

Having read the reviews I was reluctant to deal with them. However gave them the benefit of the doubt. Thought I'd bought a garmin 200 in the sales for £55 a crimbo bargain. However followed order up but nothing. Emailed and phoned but nothing. They Refunded The money with no explanation? ! I haveasked for a fullexplanation but heard nothing! Anyone know if they can legally do this? I WARN PEOPLE TO NOT BOTHER WITH THEM.TAKE YOUR BUSINESS ELSE WHERE… Read Full Review

By Nigeloharacom

Written on: 16/01/2015

Thank you for your Review.

First of all, we would like to apologise for the delay in replying to this Review. We would also like to thank you for such feedback as such comments only helps us improve our service.

In reading your review, it appears as though a pricing error had occurred with your order. Please accept my sincere apologies that this was not successfully communicated with you.

We will contact you personally regarding this issue so that any issues you have experienced thoroughly explained with some resolution being met.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon.

Kind regards,

Dean.

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★☆☆☆☆

“Money taken and goods not arrived for Christmas”

Written on: 23/12/2014 by ZariaBarker409 (1 review written)

I ordered my goods on the 12th Dec and the money was debited. I have not received my goods despite an assurance from their customer services. It is now looking unlikely that I will receive them in time for Christmas as nothing has been dispatched (as present for my wife) and I'm out of pocket to the tune of £77. They are now not responding to my emails. I hadn't realised until I was looking for emails from Nigel O'Hara that I had used this company in 2012 and had a bad experience then too… Read Full Review

By Nigeloharacom

Written on: 16/01/2015

Thank you for your Review.

First of all, we would like to apologise for the delay in replying to this Review. We would also like to thank you for such feedback as such comments only helps us improve our service.

In reading your review, we understand that you would be frustrated as we feel that communication is vital in providing an excellent service.

We will contact you personally regarding this issue so that any issues you have experienced thoroughly explained with some resolution being met.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon.

Kind regards,

Dean.

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Gilliano_S's Comment

Written on: 19/01/2015

Well this reads exactly the same as my complaint ! Unfortunately I cannot get response to my meaasages and no one bothers to answer the phone -!still waiting for a refund on undelivered goods. The worst online shopping experience ever -avoid them like the plague!

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★☆☆☆☆

“disgraceful ”

Written on: 18/12/2014 by tommyb1 (1 review written)

I ordered an item 7 days ago and after reading the reviews I was sceptical but as the item wasn't of huge monetary value and the website made it clear the item would arrive before Christmas so I decided to give them a go. Since the 11th December Nobody has contacted me and my item is still processing. I did call them 2 days ago and was told the item wasn't in stock but they did take my money straight away. the gentlemen on the phone did say as long as the item arrive by the 18th I would still… Read Full Review

By Nigeloharacom

Written on: 16/01/2015

Thank you for your Review.

First of all, we would like to apologise for the delay in replying to this Review. We would also like to thank you for such feedback as such comments only helps us improve our service.

Please accept our sincere apologies that your item did not arrive with you as expected before Christmas. We understand that this would have been incredibly frustrating, especially considering the time of year.

We will contact you personally regarding this issue so that any issues you have experienced thoroughly explained with some resolution being met.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon.

Kind regards,

Dean.

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Parch66's Response to tommyb1's Review

Written on: 19/12/2014

I also made a purchase from Nigel O'Hara on the 16/12/14 for a monetary just short of £200.
Other than and online "Your order has been successfully placed window; I have not received anything further (confirmation email or tracking number)
I have emailed customer services, but alas no reply as yet; and also decided to phone. This was annoying in that the phone rang for over 2 minutes, and then belatedly a recorded message also told me the office was closed; and it's trading time was 08.30am-5.30pm Mon-Fri.
Well it's Fri 11.15am 19/12/14 and i'm in London...
NOT HAPPY!

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★★★★☆

“Best price I could find”

Written on: 06/12/2014 by domeheid (1 review written)

I was really pleased with the price of the item I bought - a Withings Smart Body Analyzer (WS-50-Black). I couldn't find it cheaper anywhere else on the internet. It's not the best-looking site I've ever seen. There was a slight confusion over my delivery address. I thought I had specified it clearly enough in my order, but they called me up the next working day to confirm it. The checkout process was simple enough. I could have had slightly more confidence had the website looked more… Read Full Review

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★★★★★

“as good as it gets”

Written on: 17/11/2014 by colinnewcombe (1 review written)

Hi the service and price from Nigal O 'Hara is first class the item was well pack and sent first class and at better price than i found any were else in other words AS GOOD AS IT GETS… Read Full Review

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★★★★★

“beautiful watch ”

Written on: 13/11/2014 by happy.com (1 review written)

I have recently ordered a Bulova watch from yourselves. Item arrived within a few days, and is what I consider to be excellent value for money. Watch is absolutely beautiful - though I have put it away for myself for Christmas! Price was far more reasonable than anywhere else I had looked too - which is a bonus. I would definetely recommend your company. Thanks… Read Full Review

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★★★★★

“Disney galore”

Written on: 20/10/2014 by 71Church (1 review written)

Bought a Disney teddy toy and a Disney snowglobe from these guys and I’m over the moon with them. My daughter will have something to keep and she will also have a lovely new cuddly! I would recommend them with no hesitation and will be doing from now on… Read Full Review

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