Nigel O'Hara - Reviews - www.nigelohara.com

★★★★☆
4.0 / 5
1059
77.0% of users recommend this
  • Quality of website

  • Value For Money

  • Customer Service

Description (provided by business)

Established since 1985, Nigel O'Hara offers customers an online shopping experience that includes some of the worlds most sought-after brands. Our bespoke Online Department Store showcases technology items ranging from Laptops to wearable tech from brands such as Acer, Apple, Garmin and Fitbit. The Style and Living department offers products at the forefront of fashion from the likes of Fiorelli and Jane Shilton, whereas our Fragrance department offers luxurious scents from brands such as Dior and Chanel. You will also be able to find that perfect gift, as our Gifts Department offers a wide array of prestigious brands from Disney Collectibles to finely crafted pens from Cross and Parker. Online, you will find our Watch Department, which showcases some of the most recognised names in watch-making such as Bulova, Citizen, U-Boat and Victorinox. Why not take a look at the latest seasonal stock that has just arrived?

Summary

Note from Review Centre:

Review Centre understands that Nigel O'Hara have requested positive reviews from its Facebook followers for the chance to win a watch. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 



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Latest Reviews

★☆☆☆☆

“Worst customer service ever! You'll never get your item!!!”

Written on: 23/04/2015 by luMoore36 (1 review written)

Ordered an item that was "available", but they actually didn't have it in stock. When I discovered it on the next day, I tried to cancel the order. It's impossible to get the phone number of this store. Eventually I got the number, but every time you call you hear a message saying "your call is being transferred to the next available agent", and then the call just disconnect... I had to open 4 tickets to get some response - they're not answering to emails - but still didn't get my money… Read Full Review

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★☆☆☆☆

“Very misleading company”

Written on: 19/04/2015 by danielw576 (1 review written)

Nigel O'Hara only stock about 5% of their catalogue. Items marked as "Available" or "Available to order" mean they will order from the manufacturer (why two status's for the same thing? probably to make things misleading, they like doing this). It's now been 12 days since I ordered, no-sign of delivery, infact the order status still says "processing", I feel 12+ days to get stock from a manufacturer which is marked as "available" just isn’t acceptable in 2015. They have "LIVE SUPPORT"!… Read Full Review

By Nigeloharacom

Written on: 23/04/2015

Thank you for your feedback,

I have been looking into your order, as I have seen this same review on another platform.

Unfortunately, just as in the instance of your other review, we cannot find an order placed by yourself with us.

This causes us some difficulty as we are unable to find your order on our system to be able to resolve whatever issues you may have had.

Kind regards,

Dean.

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★☆☆☆☆

“Please do not buy”

Written on: 17/04/2015 by Schmitt1948 (1 review written)

Sorry, but do not buy from this company.....Poor (ZERO) customer service. They take your money and deliver NOTHING. No workable phone numbers. Website online "LIVE" service is not a live service. Please do not buy. Reporting my instance to the authorities, amazon, google and every site that promotes this… Read Full Review

By Nigeloharacom

Written on: 23/04/2015

Thank you for your feedback,

I have been looking into your order and have been unable to verify that an order by you exists- I am presuming that Schmitt is your surname- nobody with this name has placed an order for this product from what I can see.

This causes us some difficulty as we are unable to find your order on our system to be able to resolve whatever issues you may have had.

Please provide us with some order information so that we can get to the root of your issues.

Kind regards,

Dean.

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★☆☆☆☆

“Never use them!!!!”

Written on: 15/04/2015 by keithwiddows (1 review written)

I brought an item from this company. It never got passed the processing part. 2 months later im still waiting. They have said I can choose something else from in stock but the problem is NOTHING is in stock. Seems to me like a good way to make money. People buy stuff. You take their money. Sit on it for a few months then refund them. You just cream off the interest that their money has earned you!!!!… Read Full Review

By Nigeloharacom

Written on: 23/04/2015

Thank you for your feedback,

I have been looking into your order and can see that a cancellation was requested and provided alongside a gift voucher for use on the website this past February.

I am very sorry to read that this was not enough to resolve your issues.

Be assured that it is not the case that we take money just so that it can accrue interest- this offensive claim can be easily dismissed just by the sheer quantity of positive reviews for our website alone (our Trustpilot has a larger number of 5 star reviews than all of our rivals, as well as a lower number of negative reviews).

If there is anything we can do to resolve whatever issues that still remain after this time, simply get in contact with our Customer Service Team and they would be happy to resolve these for you.

Kind regards,

Dean.

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★☆☆☆☆

“Awful customer services”

Written on: 14/04/2015 by Trikkitt (3 reviews written)

This company obviously cannot be bothered with customer service. They go out of their way to not publish a phone number, and even if you do find it and manage to speak to someone they just bounce you to the "live support" on the website. Sadly the live support is awful. It took them over 52 hours to respond... this is with their "average response time" being shown as around 2 hours on the website. When the response finally came it was of no use what so ever. Had I had a response in a… Read Full Review

By Nigeloharacom

Written on: 23/04/2015

Thank you for your feedback,

Unfortunately I am unable to verify your review as no order number has been provided.

As such, I am unable to find your order to be able to resolve any of the issues you have encountered.

Please contact our Customer Service Team so that they can possibly resolve any issues that you have encountered.

Kind regards,

Dean.

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★☆☆☆☆

“bad bad company”

Written on: 11/04/2015 by Nelsonrh5 (1 review written)

I have been ripped of by this company,they have no stock you cannot contact them only by email,standard template answers,lots of reports on the web about this nasty place,why are they still allowed to trade,do not go near this place. as soon as you place an order your money is taken you will not get it back,any good reviews you see are put there buy themselves, go to Amazon keep safe… Read Full Review

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★☆☆☆☆

“Disgusting service !!!!”

Written on: 31/03/2015 by Curtisp82 (1 review written)

Ordered some perfume off them over a week ago ! money went straight out of my bank but still NO PERFUME !!!! have ordered off others before got next day service...Your revues are awful had i seen them would NOT have ordered off you !!!Overall rating NO stars !!!!Amazon should be told about them and I will report them if do not receive this next week !!!!!… Read Full Review

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★☆☆☆☆

“No Phone Contact !!”

Written on: 18/03/2015 by 347Soto (1 review written)

Bought a computer monitor (very expensive one). The deal was £30.00 cheaper than anywhere else. I would have paid £30.00 more had I known how poor the cutomer service is from them. Firstly, you don't get a proper receipt, and no matter how many times you email, they just don't send one, so you end up with the company name and an E-receipt which is just 3 lines of text with your order number, how much you paid, and any discount applied. No company details, no VAT number, nothing legally… Read Full Review

By Nigeloharacom

Written on: 27/03/2015

Thank you for your feedback.

All items dispatched by ourselves come with an invoice that includes our Businesses VAT REG N0- this can be seen just at the top righthand corner of each receipt.

If you have not received this, please feel free to contact our customer service team through the online support system who can provide this for you.

In regards to faulty items- a fault is not our necessarily our fault but we do help wherever I can. If we were contacted regarding this not only would we provide a replacement, but we will also arrange the collection of the faulty item.

Please contact us online so that we can resolve these issues for you.

Kind regards,
Dean.

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★☆☆☆☆

“horrific”

Written on: 02/03/2015 by asdfghjkl1212121 (1 review written)

Placed an order on the 29th January. They failed to tell me that one item wasn't actually in stock. I went away, after 10days was surprised to see the items hadn't arrived still, called them and enquired. Told my second item was being held back until the other became available. There couldn't tell me when this would be, I had to email. So began a painfully slow and unhelpful process of emailing and chasing the order, and hearing back a few sentences of "thank you of your patience..." on average… Read Full Review

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★★☆☆☆

“No item after 2 weeks of waiting”

Written on: 17/02/2015 by Joaquin459 (1 review written)

I ordered a bag, the order was confirmed by email and payment was taken immediately. After a week I'd heard nothing so I emailed Customer Services. They sent a polite reply to say that they had ordered the bag but there was an unexpected delay. I decided to wait. Another week passed - nothing. I emailed again and got a quick reply to say that they were having problems obtaining the bag. They offered me the option to wait or have a refund, I've gone for the refund. What has irritated me is… Read Full Review

By Nigeloharacom

Written on: 18/02/2015

Thank you for your e-mail,

Unfortunately I am unable to trace your order due to no complete name or order number being provided.

As I am unable to validate your order, I cannot investigate the issue that you have encountered.

This is a real shame as I would have like the opportunity to resolve any issues for you.

Kind regards,

Dean.

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Paulbx's Comment

Written on: 19/02/2015

I have also had a bad experience with them - ordered a watch and got sent the wrong one ... turns out they had run out of the model I wanted so they simply shipped a different on in the hope that I would accept it ! I went for the refund , which I had to fight for because it was (in my mind purposefully ) delayed (to protect cash flow). To this day I have yet to be reimbursed for the postage costs I incurred in sending the watch back (which I was promised).

So for the sake of delaying my refund and saving £ 6- £7 of postage reimbursement they have lost a customer and have are now getting poor reviews - how dumb !

Nigelohars to be avoided at all costs - over and above the postage costs I have lost a lot of time chasing them - not worth the hassle
Best avoided - all they have can be easily be found on Amazon ... avoid these guys learn from my mistake !

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★★☆☆☆

“Good Price - After Sales Non-Existent”

Written on: 12/02/2015 by Houch (2 reviews written)

I bought a watch for my husband's birthday and put the wrist size on the order to take advantage of the Nigel O'Hara free adjustment service. It was all confirmed on the invoice. The watch arrived in good time but with no adjustment having been done. I emailed the company twice but have not even had the courtesy of a reply. I have now had to take it to a local jeweller and paid to have it adjusted myself so make sure you allow for the cost of that when considering a purchase… Read Full Review

By Nigeloharacom

Written on: 18/02/2015

Thank you for your e-mail,

Unfortunately I am unable to trace your order due to no name or order number being provided.

As I am unable to validate your order, I cannot investigate the issue that you have encountered.

This is a real shame as I would have like the opportunity to resolve any issues for you.

Kind regards,

Dean.

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★★★★★

“Brilliant website!”

Written on: 03/02/2015 by Katiethompson728 (1 review written)

Loved the selection of Disney Britto figures on here which beat the shops in price considerably! Delivery was quick and packaged beautifully. Thanks Nigel O Hara!… Read Full Review

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★★★★☆

“Well priced products ”

Written on: 24/01/2015

The product was as described and great value when compared to other websites and stores, however, shipping was quite slow. Overall good and I'd definitely shop with this company again… Read Full Review

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★★★★★

“Lilliput Lane L3667 Monosplash Dickensian Christmas ”

Written on: 22/01/2015 by nnckccc (1 review written)

This was my first purchase with Nigel O'Hara and I bought a Lilliput Lane L3667 Monosplash Dickensian Christmas ornament. The price was great and the delivery and packaging was excellent. I highly recommend the seller many thanks… Read Full Review

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★★★★☆

“Product Discontinued, Money Refunded, No Issues.”

Written on: 22/01/2015

I ordered a camera accessory online, which unknown to Nigel O'Hara had been discontinued by the manufacturer. After a number of days I had to query why my order hadn't been delivered and I would say that follow-up is fairly slow for an online company. However payment was refunded to my account within a week of the discontinuance notice. Overall I am happy with my dealings with the store and would happily use them again in future… Read Full Review

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★★★★★

“Brilliant customer service & fast delivery”

Written on: 21/01/2015 by Lilmissdaydreamer (1 review written)

I was in search for a new watch as a present for my husband to be for the morning of the wedding. I was a little nervous in my selection, but the website was easy to use and really informative. I made my selection and very soon received a text informing me it was on its way. The watch was well packaged and arrived promptly. Now I just have to master being quiet and not showing him before our wedding in April :) Thanks for mailing the transaction so easy!… Read Full Review

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★★★★★

“Great Watch and Service”

Written on: 21/01/2015 by Tommyk227 (1 review written)

As I had never purchased anything from Nigel O’Hara before I was not entirely sure they were an authorised Seiko UK dealer. As I have owned five Seiko watches, and had all those serviced at their Maidenhead UK HQ and Service Centre, I decided to check with them. Yes was the answer Nigel O’Hara is an Authorised Seiko UK Dealer. So I felt complete confidence in placing the order with them. I wanted a change from the Kinetic watches I own, so as it can be charged by light without being worn… Read Full Review

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★☆☆☆☆

“Festina Limited Edition Chronomater Watch”

Written on: 20/01/2015 by bobmckean (1 review written)

The watch itself is first class. The display box was ripped and damaged. There was no instruction booklet or guarantee in the box itself, some of the links were missing and the contents of the box were all over the place when it arrived. I emailed to complain in November 2014, and received an email back within a few days asking me whether it was a present for someone or for myself (don't see what difference that makes)! and gave me a link back which took me right back to the sales site!! I have… Read Full Review

By Nigeloharacom

Written on: 24/01/2015

Thank you for your Review.

I have recently investigated the issues you have encountered with your order and can only apologise for what you experienced.

We are official stockists of all of our brands and as such, we understand that when a customer purchases from an official stockist they expect a high level of satisfaction with their purchase- and rightfully so.

The issues regarding your item will be recorded for training purposes to ensure that this does not happen again.

In regards to the packaging of your item, I see a colleague has already arranged for a replacement box to be sent out to you and I really hope this helps us on our path to rectifying this situation for you.

Kind regards,

Dean.

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★★★★★

“Seiko Kinetic Watch”

Written on: 16/01/2015 by wellscotland (1 review written)

I bought a Seiko Kinetic titanium watch from Nigel O'Hara on-line, although I was sceptical as I had read some pretty low reviews on how long it took for delivery some of the reviews even asked for a refund based on length of time as they say your only as good as your last press. This was going to be a Christmas present from my girlfriend but she was scared it wouldn't arrive on time. So I ordered it thinking if it takes two months and comes after Christmas it doesn't matter. I am pleased to… Read Full Review

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★★★★★

“Excellent service and item!”

Written on: 16/01/2015

Bought online, couldn't be happier with the quality of service, received before Christmas despite ordering late. Cheapest price and best service, what more can you ask for?!… Read Full Review

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