Nigel O'Hara - Reviews - www.nigelohara.com

★★★★☆
4.0 / 5
1072
76% of users recommend this
  • Quality of website

  • Value For Money

  • Customer Service

Summary

Note from Review Centre:

Review Centre understands that Nigel O'Hara have requested positive reviews from its Facebook followers for the chance to win a watch. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 



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Latest Reviews

★☆☆☆☆

“STEER CLEAR, DISGUSTING SERVICE”

Written on: 01/07/2015

Money taken from my account immediately then nothing for approx 6 weeks, no delivery date and not able to provide tracking info. Something not right here. Trading Standards need to be informed. WILL NEVER EVER USE THIS COMPANY AGAIN!!!… Read Full Review

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★☆☆☆☆

“These guys are BAD (and not in a good way)”

Written on: 24/06/2015 by cattopillar (1 review written)

Avoid this company at all costs! Worst company I have ever had the misfortune of dealing with.. Ordered several computer components; only one of which arrived. Ended up cancelling the other items as they were taking so long and requested a refund.. Sometime later received an e-mail advising the money would be in my account within the next 48 hours; it's now over a week later and still no sign of my refund! Have tried requests on the status of the refund on their 'Live Support System' but they… Read Full Review

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★☆☆☆☆

“Do not buy from this company”

Written on: 23/06/2015 by Isabela189 (1 review written)

I purchased an iron 5 weeks ago. I have emailed the company via the website 5 times. On 3 occaisons I got the same automated reply and once I recieved a personal reply. The last email was 11 days ago saying it would be less than a week to delivery. Still nothing has arrived. Not once have they offered to send an alternative or track or refund. They have never emailed to say this is an update. Its impossible to telephone the company. The service is disgusting. I am considering legal action now.I… Read Full Review

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★☆☆☆☆

“Do not buy from this company”

Written on: 17/06/2015 by Webster171 (1 review written)

Still not received my whole order. Been waiting for 6 weeks. Useless customer service. Do not buy from this company!! Oh and lots of spam mail too … Read Full Review

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★☆☆☆☆

“Rubbish company worse customer service ”

Written on: 17/06/2015 by 251Berry (1 review written)

Ref: Sales Order 149104 - order placed, no updates, no response to contact. I've asked 4 times in the past 72 hours for a tracking reference as supposedly my order is dispatched, but untrackable as no tracking details given. Both phone numbers are not answered by anyone. … Read Full Review

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★☆☆☆☆

“Selling stock which they don't have yet taking your...”

Written on: 09/06/2015 by Saizzyd (1 review written)

Selling stock which they don't have yet taking your money straight away, sending very few emails with updates and then after 4 weeks still no sign of items and we are talking nearly £100 which is a lot of money to our selves and no offer of refund. When refund requested I was then informed this would be passed to the finance team who would then see if my bank would accept the credit (REALLY) why would my bank not accept a refund ?.. Another fob off to keep our money… Read Full Review

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★☆☆☆☆

“BEWARE OF NIGEL O'HARA!”

Written on: 09/06/2015 by cosmos53 (1 review written)

I placed 5 orders (totaling nearly £1900) on the 07/05/2015 (I had to do 5 separate orders as their system won't let you put more than 1 discounted item in the basket using their "found it cheaper" option). After much nagging (because my orders were just showing as "processing" for ages) I finally received 3 of the 5 items I ordered after nearly 2 weeks! The other 2 items (value of over £850) were still "processing", I complained about this and to their credit got a polite email & phone call… Read Full Review

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★☆☆☆☆

“Absolutely Disgusting Service!”

Written on: 08/06/2015 by Amir203 (1 review written)

AVOID AVOID AVOID! Nigel o'hara do not keep ANY items in stock at all! Meaning that when you order, you have to wait for Nigel to order the product from this supplier, then you have to wait on it arriving to Nigel. Then you have to wait for it to be posted to you (if it ever is). After sales service is non-existent, no response to my 20 (YES TWENTY) emails over the past 2 months. I am now seeking legal action against Nigel O'Hara. AVOID at all costs!!!!!… Read Full Review

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★☆☆☆☆

“Shockingly poor service”

Written on: 02/06/2015 by PaisleyGill (1 review written)

Placed an order for a few items and no response from customer services after having waited for 3 weeks - only to be told that the items are still not in stock. Now I have been battling with the finance department to get them to issue me with a refund for goods that have not even been delivered to me! STAY AWAY !!… Read Full Review

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★☆☆☆☆

“Shockingly bad company...please don't use!!!!”

Written on: 02/06/2015

I'm sad to say I wish I had followed the many many other very unhappy customers' advice and not used this company. My appalling experience followed the same script as many others. You purchase a reasonably priced item and surprise surprise it's not available. When u question the eta you get told it will be available in few days, when pushed this then becomes next week, then in two weeks and then they blame the supplier stating they can't provide a date. I've been let down and very embarrassed… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 01/06/2015 by Olson329 (1 review written)

I ordered an iron and expected delivery within the week. You are unable to telephone them with customer queries. I sent a support ticket and I asked for someone to speak to about my order and they 'closed' the ticket. I have paid them and am out of pocked without a refund. All i wanted to know was when they were going to delivery my order. They are still advertising the product for delivery within the week. i will be contacting trading standards. Do not use this company, look at other… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY !!!!!!!!!!!!”

Written on: 21/05/2015 by noto19 (1 review written)

I ordered an ornament for my wife which was confirmed by text.Money was taken but item was never received.Tried to phone,automated which cuts off.Numerous emails,ignored.Posted letter by recorded delivery asking for a response by today.Surprise surprise no reply.I have worked with the public and try to be helpful.This is without doubt the worst company i have EVER had the misfortune of TRYING to use.My bank got my money back as they were as exasperated as me when they tried to contact the… Read Full Review

By Nigeloharacom

Written on: 26/05/2015

Thank you for your feedback,

I am sorry to read that you had some difficulty in shopping with us.

Unfortunately as no order ID was provided, I can not verify the existence of your order or investigate the issues that you appear to have experienced.

If you wish to discuss this matter further, please contact us via our support system through the 'Contact Customer Services' tab:



Kind regards

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★☆☆☆☆

“Appalling - definitely avoid this company ”

Written on: 20/05/2015

I really wish I'd had a quick look around to see the many negative reviews that Nigel O'Hara has had; my experience has been the same. I placed my order on the 24th March and it never arrived. Even more annoying was that this was the main birthday present for my son, so had his birthday with nothing to open. Then getting my money back took a ridiculously long time (18 days). In all, they had my money for just under two months. I was fed a pile of contradictory tales (for example 'your order is… Read Full Review

By Nigeloharacom

Written on: 26/05/2015

Thank you for your feedback,

I am sorry to read that you had some difficulty in shopping with us.

Unfortunately as no order ID was provided, I can not verify the existence of your order or investigate the issues that you appear to have experienced.

If you wish to discuss this matter further, please contact us via our support system through the 'Contact Customer Services' tab:

Kind regards

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★☆☆☆☆

“Worst customer service ever! You'll never get your item!!!”

Written on: 23/04/2015 by luMoore36 (1 review written)

Ordered an item that was "available", but they actually didn't have it in stock. When I discovered it on the next day, I tried to cancel the order. It's impossible to get the phone number of this store. Eventually I got the number, but every time you call you hear a message saying "your call is being transferred to the next available agent", and then the call just disconnect... I had to open 4 tickets to get some response - they're not answering to emails - but still didn't get my money… Read Full Review

By Nigeloharacom

Written on: 26/05/2015

Thank you for your feedback,

I am sorry to read that you had some difficulty in shopping with us.

Unfortunately as no order ID was provided, I can not verify the existence of your order or investigate the issues that you appear to have experienced.

If you wish to discuss this matter further, please contact us via our support system through the 'Contact Customer Services' tab:


Kind regards

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★☆☆☆☆

“Very misleading company”

Written on: 19/04/2015 by danielw576 (1 review written)

Nigel O'Hara only stock about 5% of their catalogue. Items marked as "Available" or "Available to order" mean they will order from the manufacturer (why two status's for the same thing? probably to make things misleading, they like doing this). It's now been 12 days since I ordered, no-sign of delivery, infact the order status still says "processing", I feel 12+ days to get stock from a manufacturer which is marked as "available" just isn’t acceptable in 2015. They have "LIVE SUPPORT"!… Read Full Review

By Nigeloharacom

Written on: 23/04/2015

Thank you for your feedback,

I have been looking into your order, as I have seen this same review on another platform.

Unfortunately, just as in the instance of your other review, we cannot find an order placed by yourself with us.

This causes us some difficulty as we are unable to find your order on our system to be able to resolve whatever issues you may have had.

Kind regards,

Dean.

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★☆☆☆☆

“Please do not buy”

Written on: 17/04/2015 by Schmitt1948 (1 review written)

Sorry, but do not buy from this company.....Poor (ZERO) customer service. They take your money and deliver NOTHING. No workable phone numbers. Website online "LIVE" service is not a live service. Please do not buy. Reporting my instance to the authorities, amazon, google and every site that promotes this… Read Full Review

By Nigeloharacom

Written on: 23/04/2015

Thank you for your feedback,

I have been looking into your order and have been unable to verify that an order by you exists- I am presuming that Schmitt is your surname- nobody with this name has placed an order for this product from what I can see.

This causes us some difficulty as we are unable to find your order on our system to be able to resolve whatever issues you may have had.

Please provide us with some order information so that we can get to the root of your issues.

Kind regards,

Dean.

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By Nigeloharacom

Written on: 26/05/2015

Thank you for your feedback,

I am sorry to read that you had some difficulty in shopping with us.

Unfortunately as no order ID was provided, I can not verify the existence of your order or investigate the issues that you appear to have experienced.

If you wish to discuss this matter further, please contact us via our support system through the 'Contact Customer Services' tab:

Kind regards

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★☆☆☆☆

“Never use them!!!!”

Written on: 15/04/2015 by keithwiddows (1 review written)

I brought an item from this company. It never got passed the processing part. 2 months later im still waiting. They have said I can choose something else from in stock but the problem is NOTHING is in stock. Seems to me like a good way to make money. People buy stuff. You take their money. Sit on it for a few months then refund them. You just cream off the interest that their money has earned you!!!!… Read Full Review

By Nigeloharacom

Written on: 23/04/2015

Thank you for your feedback,

I have been looking into your order and can see that a cancellation was requested and provided alongside a gift voucher for use on the website this past February.

I am very sorry to read that this was not enough to resolve your issues.

Be assured that it is not the case that we take money just so that it can accrue interest- this offensive claim can be easily dismissed just by the sheer quantity of positive reviews for our website alone (our Trustpilot has a larger number of 5 star reviews than all of our rivals, as well as a lower number of negative reviews).

If there is anything we can do to resolve whatever issues that still remain after this time, simply get in contact with our Customer Service Team and they would be happy to resolve these for you.

Kind regards,

Dean.

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★☆☆☆☆

“Awful customer services”

Written on: 14/04/2015 by Trikkitt (3 reviews written)

This company obviously cannot be bothered with customer service. They go out of their way to not publish a phone number, and even if you do find it and manage to speak to someone they just bounce you to the "live support" on the website. Sadly the live support is awful. It took them over 52 hours to respond... this is with their "average response time" being shown as around 2 hours on the website. When the response finally came it was of no use what so ever. Had I had a response in a… Read Full Review

By Nigeloharacom

Written on: 23/04/2015

Thank you for your feedback,

Unfortunately I am unable to verify your review as no order number has been provided.

As such, I am unable to find your order to be able to resolve any of the issues you have encountered.

Please contact our Customer Service Team so that they can possibly resolve any issues that you have encountered.

Kind regards,

Dean.

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★☆☆☆☆

“bad bad company”

Written on: 11/04/2015 by Nelsonrh5 (1 review written)

I have been ripped of by this company,they have no stock you cannot contact them only by email,standard template answers,lots of reports on the web about this nasty place,why are they still allowed to trade,do not go near this place. as soon as you place an order your money is taken you will not get it back,any good reviews you see are put there buy themselves, go to Amazon keep safe… Read Full Review

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★☆☆☆☆

“Disgusting service !!!!”

Written on: 31/03/2015 by Curtisp82 (1 review written)

Ordered some perfume off them over a week ago ! money went straight out of my bank but still NO PERFUME !!!! have ordered off others before got next day service...Your revues are awful had i seen them would NOT have ordered off you !!!Overall rating NO stars !!!!Amazon should be told about them and I will report them if do not receive this next week !!!!!… Read Full Review

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