Nigel O'Hara - Reviews -

3.9 / 5
73% of users recommend this
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Latest Reviews


“Now you know!”

Written on: 20/11/2015 by Fairfield16 (1 review written)

Nigel O'Hara Jewellers which is closing down.12:23Thursday 19 November 2015 A company operating the online Nigel O’Hara jewellery business is facing 10 charges related to unfair trading. The case against JRN Jewellers and its director will be heard at Craigavon Magistrates’ Court on December 1. The Director and the company are charged with five counts of engaging in misleading commercial practice, three counts of engaging in unfair commercial practice, and two of knowingly/recklessly… Read Full Review

Speedypete07's Response to Fairfield16's Review

Written on: 25/11/2015

About Time Too !

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“AVOID AVOID AVOID - Be warned !”

Written on: 09/11/2015 by col0465 (1 review written)

After placing an order for a Dell Laptop on 29th September I was rather surprised that the money left my account before receiving any confirmation that my order had been dispatched. However I received a text to my phone stating i would be kept up to date with progress on dispatch of my order so i waited patiently On the 15th October i had heard nothing so got in touch via the website. Firstly they attempted to stall me a number of times with "we are due to receive your item shortly" and "your… Read Full Review

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“OMG. Be careful, this company is a nightmare”

Written on: 04/11/2015 by Noneekins (1 review written)

I placed 3 orders with this company for jewellery items. They were out of stock, but a pre -order. After waiting for many weeks and delivery dates extended daily, I requested cancellation of my orders. Note this company has no telephone contact numbers, everything is done on a support ticket which they do not always reply to. To cut a long story short, many weeks later I have not received neither confirmation of the refund, nor the refund itself. In fact on one of my orders they have… Read Full Review

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“Very poor - No dispatch after 6 weeks ”

Written on: 01/11/2015 by sau02adg (1 review written)

Placed order on the 26th September for delivery by the 11th October. Still not been dispatched by the 1st November but still taking orders for product at a higher price. Have been told that I can have a refund but I would prefer just to have the product I ordered at the original price offered. I should have done my research before placing the order and saved myself the hassle as it looks like this is a recurrent problem. If they did not want to sell me the item at the price offered I would… Read Full Review

Sau02Adg's Response to sau02adg's Review

Written on: 07/11/2015


Dear Customer,

Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund.

Please do not panic, as you will be able to obtain a full refund via the method of payment used to complete your purchase on our website.

Simply contact the bank or credit card used for your purchase, then ask them to initiate a chargeback for the transaction.

This process will see the money returned to you in full.

We wish to sincerely apologise for the obvious inconvenience caused. Unfortunately, we will not be able to offer any further customer support or refund solutions.

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Written on: 28/10/2015 by TBailey1979 (1 review written)

I ordered a Samsung TV on 3rd October and after chasing a couple of times was informed that they are unsure when the item will be in. I've opened several 'live support' tickets to establish what is happening and had no reply for over a week. There is no way of contacting them by phone, their twitter account has blocked direct messaging. It feels like they have taken my money and holding on to it (probably gaining interest by the day) and making life a misery trying to get it back! Don't be… Read Full Review

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“Say Goodbye to your Money for a Month!”

Written on: 26/10/2015 by LeonardCarlo100 (1 review written)

READ THE REVIEWS!!...I didn't and regretted it for over a month. The home page said 'Available', not 'Available to Order' as they claimed (I've got the screenshots) but they needed to order it from the suppliers. The first dellivery estimate came and went, the second came and went and the third. No package...I asked for some evidence they had actually ordered the item, they said they don't release supplier information. I suggested a redacted version would do, but they refused. All this time… Read Full Review

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“Great Company...for WATCHDOG”

Written on: 11/10/2015 by Gordonkfc (1 review written)

Having had my previous Panasonic TV for 9'years, I though it was time to replace it. Having saved up'£700 for a new one I decided on a Samsung 40 inch Curved TV. My local dealer was selling the same one for £949. Nigel O'Hara was selling the same one for £695. I thought it was a no wrong could I be. I was told I would need to wait 2 weeks for delivery. Two weeks passed, three weeks four weeks nothing. I asked or a refund.p due to the time and went to my local Currys and bought… Read Full Review

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“Daylight Robbery”

Written on: 07/10/2015 by irishmac (1 review written)

I orderd a laptop bag from Nigel O'Hara in August, its now October and I still have not been refunded!… Read Full Review

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“Please read reviews first!!!”

Written on: 04/10/2015 by Luzzyfogic (1 review written)

They took my money 3 weeks ago and I can't even get them to send me an order confirmation email. I'd think the order never went through except the money promptly left my bank. Not 1 reply to numerous emails over a 3 week period...not 1!!! Am waiting for 30 days to pass before I can take action with bank etc. They don't deserve the 1 star I have given them... NOT ONE EMAIL OR REPLY!!!!!!!!… Read Full Review

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“Please don't use this site ”

Written on: 03/10/2015 by Ollyman35 (1 review written)

I purchased a TV in August costing hundreds of hard earnt money ! I was told after several weeks this was no longer available ?? I was offered another one but twice the price or a refund ! I opted for the refund it has now been over a month since the refund was agreed still nothing like most of the reviews on here I had ticket no which was used in correspondence to this refund and all they say is it's in the hands of the finance team and a email will be sent as soon as the refund go into my… Read Full Review

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“poor service”

Written on: 01/10/2015 by weegussie (1 review written)

I have been trying to have a problem I had with a toaster purchased from nigel ohara since july 2015 and it still has not been resolved.i would not recommend buying anything from this company as their after sales service is the worst I have ever experienced… Read Full Review

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Written on: 30/09/2015 by KaelMcElroy (1 review written)

I ordered a PlayStation 4 on the 4th August, no correspondence or delivery information given after a month of emailing so I cancelled the order and requested a refund, now into October and still no refund I've opened dozens of so called 'support' tickets and nothing!!! Nigel O'hara should be stripped immediately of any trading licenses it has and closed down!!!! The owner of the company should have all assets seized this company breaks every retail law there is out there, please do not touch… Read Full Review

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“Hi, can I have a lone of a few hundred quid please?! ”

Written on: 29/09/2015 by RipsCustomersOff (1 review written)

Essentially this company uses customers like they're short term lone companies. Minus the hideous interest repayments to customers obviously! ;) Think how can a small independent jewellers beat, & by a good margin all the big retailers on top branded electrical goods??? When their bread and butter is jewellery and watches?? Consider, rather than shut the doors completely... It's my opinion they're keeping the lights on as long as possible using my few hundred quid "donation" for a short… Read Full Review

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Written on: 28/09/2015 by MaxMcMahan41 (1 review written)

I chose to ignore the reviews as I had purchased from them years ago,that was a mistake. My order went past the estimated delivery date, so I contacted them and decided to wait another week, after which I decided to cancel as they had admitted the were having problems getting the watch. You cannot contact them by phone, only via their "live" support system which usually takes 2 days and then you realise that they do not actually read your email, as their response never fully addresses your… Read Full Review

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“Buyer beware!”

Written on: 24/09/2015 by LeoHicks (1 review written)

This company seems happy to take your money, but from my experience and, having read the reviews, many other people's, they don't seem to like delivering the goods! Not once has the company initiated contact. Upon enquiring, I was told that my Willow Tree Christmas ornaments were not currently in stock but would be shortly. Plausible, as it was only June. Then, having chased them up again, I was told the delivery would be in August (over a month away). I was in no hurry for Christmas ornaments… Read Full Review

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“Avoid !”

Written on: 23/09/2015 by 1981Baird (1 review written)

I ordered an expensive laptop. When after 3 weeks it did not arrive I contacted them after not receiving any information as to what was happening. I was then told that they would have to go directly to the supplier. After another two weeks when I did not receive anything I contacted them again and was told it could be another 2 weeks so I cancelled the order. A representative called me to process the refund and I was told that under the circumstances it would go through quickly. 3 weeks later… Read Full Review

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“Absolutely terrible service”

Written on: 19/09/2015 by England56 (1 review written)

 Still have my money from an order I've been waiting for since April/May and have now asked for a refund and have had nothing back into my account. It is now Mid September, shop with caution. I am not at all impressed with this shopping web site, it's totally out of order and needs investigating?… Read Full Review

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“Please do not shop here I've lost my money”

Written on: 16/09/2015 by TaylorMoore (1 review written)

I ordered a microwave over 2 months ago, no communication at all however the payment was taken immediately from my credit card. I emailed support 3 weeks ago who promised a refund as the item hasn't been received. Still no response so I am instructing my credit card and hoping I can reverse the payment. Stay away from this company… Read Full Review

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Written on: 15/09/2015 by paulhough74 (1 review written)

Avoid this company at ALL costs – Poor communication (Email only - no phone number), very poor service and totally fobbed off when trying to get a refund from an order that was never dispatched!!! Placed order for a TV - 2 weeks later still no delivery or communication. Emailed them to follow up - advised the order was coming direct from manufacture. Waited a further 3 days - still with no communication. Contacted them again (All by email) advising i wanted to cancel the none dispatched… Read Full Review

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“My review on Nigel O'Hara and their customer service...”

Written on: 11/09/2015 by Joselyn1948 (1 review written)

A long story cut short: I ordered a TV, was made to wait 2 weeks before finding out they couldn't get the stock, was then asked to pay more money for another item, waiting a further 7 days and still nothing so cancelled. All this time I had no telephone number to talk to them on, only port of contact is a message ticketing system, had service tickets ignored, I then worked out what their telephone number was (Because I am smart like that), I called them daily on it about my order, was given… Read Full Review

Bokteola's Comment

Written on: 26/09/2015

In order to be able to assist the company to be more honest, open and customer centric, it will be quite nice for there phone numbers and full contact details to be shared with all concerned. Perhaps this will make the company understand that there is no need to hide when the company has such a promising future that only lies can destroy.
The customer service needs to be improved. Please share the contact numbers.

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