Nigel O'Hara Jewellers Reviews - www.nigelohara.com

★★★★☆
4.1 / 5
78.9% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre:

Review Centre understands that Nigel O'Hara have requested positive reviews from its Facebook followers for the chance to win a watch. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 



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Latest Reviews

★☆☆☆☆

“Poor website, poor refund service. Avoid!”

Written on: 08/07/2014 by hineshah (1 review written)

I ordered a watch as a gift for my wife from Nigel O Hara on the 26th April in the hopes it would arrive within a couple of weeks. Nigel O Hara said they had none in stock and were in contact with the manufacturer. This went on for a few weeks, most times Nigel O Hara stating "we can confirm that we will receive your order in a week and will email you once dispatched". Weeks passed and nothing happened, apart from the occasional email offering another product as mine still was not available. On… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 30/06/2014 by LeonHales (1 review written)

This is copied and pasted from my review on another review site-Trustpilot(Note to Reviewcentre-If you would like this external reference removed please ask-Also should you require screen shot of my order confirmation from this company, again, please ask) I agree with [name]s review. We ordered a Breil watch on 16.3.-14, had an email from Nigel O'Hara to say that they couldn't supply a couple of days later so asked for a refund. After contacting them lots of times and being told that the… Read Full Review

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★☆☆☆☆

“Lack of service”

Written on: 26/06/2014 by KathrynMorrow297 (1 review written)

I ordered an item some 13 days ago it was a guess item. Paid for it in full on this date as you would expect. Was told the item was to be ordered in especially. The only updates I received were when I requested them from the company. Was told 13 days after the Oder that the item could not be obtained. Which was fair enough. I then requested a refund and was told have to wait 5-7 days bearing in mind this was a birthday present and I had to go out and pay out again for another one. I was also… Read Full Review

Anthonycj's Comment

Written on: 03/07/2014

Good luck with trying to get your money back. I am currently in the same position. It seems this retailer is notorious for the kind of behaviour you described in your review, advertising goods they do not have in stock and holding on to your money for up to 28 days.

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Sallyannemarie's Comment

Written on: 04/07/2014

This seems to be a common problem with this company. Advertising things they can't supply

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Sallyannemarie's Comment

Written on: 04/07/2014

It is now 4th July.i ordered on 13th June. No change here still no refund received a reply to my email fobbing me of again.I have now put this in the hands of my credit card company.

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Hineshah's Comment

Written on: 09/07/2014

I placed an order on 26th April. They fobbed me off for a while saying they are trying to get a hold of the manufacturer blah blah! I requested a refund on 2nd June. Still waiting for it. I even rang them up directly and they confirmed I would receive my refund and a confirmation email within the next 24-48 hours. As expected, nothing happened. I have decided to go through my credit card company to get the refund.

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★★★★★

“Brownie points!”

Written on: 26/06/2014 by GrantGuthrie168 (1 review written)

I recently got my wife a bracelet from here with a couple of charms to go with it. The girl helped me choose because i'm not good at that kind of thing and they even said what would go together and what wouldn't! anyway, the wife loved it and i got major brownie points for getting it so right! haha Thanks… Read Full Review

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★☆☆☆☆

“BEWARE - do not believe their order times”

Written on: 23/06/2014 by AnthonyCJ (1 review written)

I would like to echo many reviews on here where this retailer consistently fails to deliver an item they advertise quoting delays with the manufacturer as being the reason. Do not fall for this trick. The low prices are probably designed to get you to place an order (your credit card will be deducted immediately), but the item will most likely not be in stock or it will never be available. They may try to offer you an alternative of their choosing ... again do not fall for this trick. I am in… Read Full Review

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★★★★★

“Wonderful service”

Written on: 22/06/2014 by McLeod100 (1 review written)

I purchased two lovely figurines from this website and they came well packed and with a voucher for money off my next order. The figurines were a gift so I requested gift wrap too. Wonderful service and pleased I got these important predents from here… Read Full Review

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★☆☆☆☆

“2months after ordering my watch Nigel O'Hara hasnt...”

Written on: 22/06/2014 by Diana2121 (1 review written)

I ordered my husband a watch as a wedding present in April. The watch was due to arrive within 5-7 days but after this time the customer service team advised that "due to the holidays the watch would be late". The team assured me that the watch would arrive in time for our wedding (May 10th) but said the watch had not yet reached them just two days before our wedding. I have lost track of how many times I have chased Nigel O'Hara for a confirmed delivery date. After our honeymoon I chased… Read Full Review

Sallyannemarie's Response to Diana2121's Review

Written on: 04/07/2014

Seems to be. Common tricks of theirs. They are known to trading standards

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★★★★★

“Happy a as a pig in muck.”

Written on: 21/06/2014 by saNunez196 (1 review written)

I stumbled upon this website whilst I was looking for a watch suitable for my vacation stateside. As I wasn't sure what to get, I did a little research and found that the good old British Accurist do a range of watches for the proverbial action man! I spoke to a lady via phone prior to placing my order and she confirmed it did all I needed. Water resistance, chronograph, rubber strap etc! I ordered online and waited a few days then collected in the shop as I had been staying locally in belfast… Read Full Review

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★★★★★

“Thank you”

Written on: 18/06/2014 by hobbitrobert (1 review written)

I got mine and my wife's wedding ring here. Mine was only a titanium one but my wife's was palladium and diamond. We bought them seperately but got the same great service for both transactions. I strongly recommend both the website and the shop and can't thank them enoguh for our rings and also our wedding party gifts. We got pocket watches that were great for the men and the ladies got their jewellery. Pleasant and polite from the beginning and efficient… Read Full Review

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★★★★★

“Quality”

Written on: 18/06/2014 by 298Simpson (1 review written)

I got my fella a Harris tweed and leather wallet from these guys and he is so happy with it. It's really good quality and came quickly. … Read Full Review

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★☆☆☆☆

“Paid £250 9 weeks ago still no watch. Still awaiting...”

Written on: 18/06/2014 by CTunstall84 (1 review written)

I'll keep it short and simple, if you value using a company with any morals and customer service do not go to Nigel O'Hara. There prices may look inviting with the 24hr offers, this is why I made an order. 9 weeks on I have been told numerous times that the watch is 'In Transit' or It will be with you by the end of the week" week after the week the same lies I have twice requested a refund if I did not recieve the item within the week and both times promised I would. They have been very… Read Full Review

Sallyannemarie's Response to CTunstall84's Review

Written on: 04/07/2014

Disgusting. They do this so much. How dos they get away with it. No morals

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★☆☆☆☆

“Do not use this company!!!”

Written on: 18/06/2014 by Borntolaze (2 reviews written)

Ordered a watch, company took the money straight away from my credit card....after emailing backwards and forwards numerous times they decided that they can no longer get the watch I wanted and offered me a refund or another watch, I requested a refund and after a further 3 emails are still waiting for it PLUS they are still advertising the watch as being available to order! I wish I had read these reviews before ordering....I am now going to contact my credit card company and get them to chase… Read Full Review

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★☆☆☆☆

“Do not buy anything from this retailer”

Written on: 16/06/2014

I purchased a Garmin S1 gps golf watch for £95 for a Father's Day present. I received confirmation of the order the same day. I then didn't hear anything for 6 days. I logged onto the web site and raised a call to see what was going on. The reply from Nigel O Hara was shocking. They basically said the watch was incorrectly priced on their site and they wouldn't honour the transaction. I had the option to cancel and receive my money back or buy the watch for £155! (Golf direct are selling the… Read Full Review

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★☆☆☆☆

“Poor customer service and delays in goods”

Written on: 16/06/2014 by Yeekei (1 review written)

I should have read these reviews before purchasing. Ultimately, the entire process has been a waste of time and as other reivewers have noted, I feel like they have taken my money under false pretenscs (or perhaps confusing pretenses), provided poor customer service and takes a while to process refunds. I think the website is slightly misleading whereby, they state an item is "available for order" which sounds like it is available for a customer to order, but it actually means it is available… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 08/06/2014 by 62Bell (1 review written)

The best bit of advice about this company is to AVOID, AVOID, AVOID. Bought a watch which had a fault. Took well over a month to be delivered. Fault noticed immediately so returned. It was sent straight back to me so I returned it again. Sent back again with 10% off voucher (!). Court action threatened, deadline given which passed. Court action taken which was ignored. Court ruled in my favour due to lack of reply. Watch returned with copy of Court Order which was settled without apology. My… Read Full Review

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★★★★★

“Very Happy”

Written on: 07/06/2014 by CMcCourt (1 review written)

Very happy with my purchase. It arrived earlier than I expected and was just as it should have been. I got a free £5 voucher which I have now put towards a watch for my fiancee. Cheaper than anyone else I could find! … Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 03/06/2014 by 169Roach (1 review written)

Terrible customer service,no emails ever received,28 days for a refund..basically they bank your money and forget about you… Read Full Review

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★★★★★

“5 stars, 5/5 - Perfect”

Written on: 31/05/2014 by Big1Eddie (1 review written)

I don't really buy online because i prefer to see and feel something before spending my hard earned cash on it! I took a chance and went ahead with an order because the website was about £20 cheaper than the shopping centre and offered a 30 days return for refund option. I got the watch after only a few days and it is great. Everything you want and need from a watch but the only problem is that it doesn't cook me dinner! I would put confidence in ordering offline again. Perfection. … Read Full Review

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★☆☆☆☆

“shambolic - Never again. 7 weeks and still no watch. ”

Written on: 29/05/2014 by circushead (1 review written)

Against my better judgment I decided to buy a watch from Nigel O'Hara. Discount codes and free gifts drew me in like a sucker. Was told the watch would be delivered in 3 to 5 working days. That didn't happen. After several guarantees delivery date guarantees were broken and getting fed up hearing the same lies time and time again I decided to cancel my order after 7 weeks of waiting. Don't be fooled by low prices, discount codes and free gifts. This company do not know how to sell watches and… Read Full Review

Circushead's Response to circushead's Review

Written on: 12/06/2014

its now 12th June and 17 days since I requested a refund. Keep telling me they are processing but still not received it yet. Absolutely disgraceful.

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★★★★★

“Happy days!”

Written on: 28/05/2014 by Nataly63 (1 review written)

Ipad case just arrived on Saturday. Better quality than anything else on the internet at the mment and v.pretty! Will use again and would recommend. … Read Full Review

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