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Written on: 27/07/2010
Ordered a book 3 months ago, they have taken the payment but have not sent the book! Unable to contact them!
Thieves!… Read Full Review
Written on: 10/07/2010
Ordered a sleeping bag almost 2 months ago. Still no bag and no response from numerous emails either. This store is not run by climbers, it is run by thieves. Avoid… Read Full Review
Written on: 04/07/2010
Ordered a rope nearly one month ago. Still no rope, still no refund.
Would not buy from theclimberstore or recommend it to anyone. Last contact from them, 3 weeks ago!!… Read Full Review
Written on: 28/05/2010 by melanie Lessels (1 review written)
Have ordered from the climber store, got nothing, I have sent three messages, and heard nothing the package has missed the birthday it was intended for. I am going on holiday and am very dissatisfied with the service. Rubbish service, Rubbish customer relations - no way to run a business - very unhappy. No phone number is very annoying
Also, would rate with NO STARS but can't seem to do this… Read Full Review
Written on: 22/03/2010
Very quick, very friendly. Also the cheapest available for what I wanted… Read Full Review
Written on: 08/03/2010 by METHUSALA (16 reviews written)
Ordered a watch, recived a mail to tell me it had been dispatched the same day. In fact, it hadn't been. The following day, they dispatched an empty box. Still no watch. I'm really annoyed that there's no telephone number to contact them with, only email, for which I'm still awaiting a response...
Avoid them like the plague - this is just a rip off. I'm out £135 for an empty box!!!… Read Full Review
Written on: 24/02/2010
More than one week passed, haven't received item yet. Send two emails to them. I've got no any replay. Then I called them. It's voice mail all the time. Lefe vioce mail message, no replay. Claimed my payment back.
… Read Full Review
Written on: 25/09/2009
Exceptional service at The Climber Store, I was very surprised to have such good service. I initially made a mistake on my posting address but and was pleasantly surprised with their customer service. I ordered my item and had it with me the next day! Excellent communication and quite different to some of the other experience I've had online. Have recommended to others!… Read Full Review
Written on: 02/12/2008 by jearthman (2 reviews written)
I first bought a helmet from The Climber Store and was very impressed. Although the site seems a little limited, once i placed an order I needed to change the order slightly (change the colour of the helmet) and found the customer service to be excellent. As an aid climber I've been struggling to find a decent supplier which charges decent rates. I was quite excited to get a newsletter from them with a 10% sale on some of the aid gear and I've been recommending the site to friends since. As a… Read Full Review
As rated by real users
" All the way to NZ " Read More
" No delivery and no help! " Read More
" Excellent communication and delivery " Read More
" Very poor customer service " Read More
" Terrible service " Read More