Written on: 12/04/2013
I Recently purchased a used car from Bristol Street Citroen and all seemed fine up until I picked the car up! On the day I picked the car up I was told I would have to pay an extra £140 deposit, I no longer had a warranty included nor did I have gap insurance none of which I was told until that day!! I liked the car so as annoyed as I was I took the car anyway. All seemed fine until I get a phone call from my old finance company to say they had not received payment from Bristol street to... (read more)
Written on: 07/10/2012
This garage is a joke from start to fininsh. We took our C4 Picasso their as it had a problem with the engine management system and needed a main dealer to carry out diagnostic tests Couple of days later Rip off Street motors contacted us to inform us that they needed to carry out more tests at a additonal cost of £180 to hopefully find the fault. However they did inform us thta whilst the car was their they had done a health check and our car required best part of £2k spending to rectify... (read more)
Written on: 29/06/2012 by Notts44 (1 review written)
Bought a new DS3 30th Sept 2011 and biggest mistake ever! Only had it for a month before it started going wrong, it's been back 6 times. On one of the occasions it was there 6 weeks, had a head gasket fitted(major part for a new car)and I'd had it back less than a week before it went back. On another occasion I had to drive round for 10 days without window wipers and the engine losing power before I get get it repaired. The customer service doesn't exist, once you've been sold a car they... (read more)
Written on: 27/03/2012
Just over a year ago Bristol Street put in a whole new engine in our Citreon. Then it started cutting out whilst driving. We took it back to them and they charged us for a camshaft sensor. The very next day after they were supposed to have fixed it the same problem happened again. They rufused to collect the car at first but eventually agreed after many conversations. They then said it needed a major service and new fuel pump. We paid for this work then eight days later the car burst... (read more)
Written on: 24/03/2012
Citroen C4 grand picasso. My car kept cutting out (Feb 2012), so we took it onto the Nottingham dealership. They just replaced the sensor. Took it away and the same thing happened a few days later. They refused to collect it, saying that they did not have any tow away facilities. Argued with them for a couple of days, finally the general mamanger agreed to collect the vehicle. They 'inspected' it and then pushed a full service on us, saying that would rectify all of the problems. Less than... (read more)
Written on: 04/05/2011
the customer service at the nuthall branch of bristol street motors representing citroen is a JOKE.our car broke down and we contacted the call centre in newcastle who booked the car in for that morning,we checked their website which stated customers are given a courtesy car,when we arrived at nuthall road the receptionist told us the car WAS NOT booked in,and when we asked for a courtesy car we were told they werent going to supply us with one even though there was also a sign on the... (read more)
Written on: 30/11/2010 by allabarra (6 reviews written)
BIG MISTAKE: HUGE.
ANY organisation is only as good as the people who work there. The Bristol Street Motors, Nottingham branch is HORRENDOUS.
I am used to taking my car to be serviced at its manufacturer's dealership. The difference experienced here is phenomenal. However, we also own a Citroen and decided to give this branch a try for both cars.
We found the service to be completely inflexible, unhelpful, lacking any understanding of customer needs.
There was an inability to discuss... (read more)
Written on: 26/09/2010
They only seem interested in giving you a quote to do work on the car. Sent my car there for a health check and if everything was fine, an MOT. I went back to fin out what they had found out and then they told me my car was so damaged to the extent that it required £1600+ to pass the MOT. I didn't even ask them to do the MOT until they'd done a proper health check. Plus one of my bulbs wasn't working so there's no way I'd ask them to do and MOT knowing it will fail. Frankly, the worst... (read more)
Written on: 10/09/2010 by SECRET SQUIRREL (1 review written)
This branch is a joke.
The customer service is possibily the worst ever.
Due to their inadequacy I decided to take my care somewhere else for a second opinion. The best decision I could have made. Got the work done at half the price and so much more on the ball and efficient.
Written on: 31/01/2010 by Wattchy (1 review written)
Be afraid, very afraid!
Had my car MOT'd here, they failed the car & told me it needed £100+ worth of work doing to it as the breaks hardly worked. Was a bit suspcious of this as the breaks seemed to be working fine. Advised them I'd take it elsewhere for the repairs & return for a re-test.
The other garage I took it to (another MOT centre) couldn't find anything wrong with the car & suggested I took it back for a re-test as it was. Strangely enough, having had no work done to it, it... (read more)
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