Moda In Pelle Reviews

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★★☆☆☆
1.7 / 5
18% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Moda In Pelle

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Latest Reviews

★☆☆☆☆

“Dont By online”

Written on: 14/07/2014 by kfLeslie439 (1 review written)

PLEASE DO NOT BY ONLINE. I AM SO ANGRY WITH THIS COMPANY.I ORDERD A PAIR OFF SHOES 2WEEKS AGO ONLINE TO BE TOLD THEY WOULD BE DILERVERED TO MY ADDRESS BUT NO SHOES HAVE COME I WAS TOLD THEY WERE DELIVERED TO A NEIGHBOUR WHEN I ASKED WHAT NEIGHBOURE THEY SAID OO WE DONT NO. I CONTACTED THE COMPANY ASKING WERE ARE MY SHOES I WAS TOLD THE DELIVERY WAS NOT SENT AND THEY WILL BE DELIVERED THE NEXT DAY AND DO YOU THINK I GOT THEM NO I DIDDENT I CALLED AGAIN THEY TOLD ME THEY COULD NO FIND THEM. I AM… Read Full Review

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★☆☆☆☆

“Faulty product - no satisfaction”

Written on: 29/05/2014 by privatejen (1 review written)

I have shopped at Moda in Pelle for over 20 years and always enjoyed the product and had great satisfaction. Imagine my disappointment, not to say disillusionment, over the following experience. I bought two pairs of shoes in the sale last June - one pair of wedge, leather trainers for £77 - a good price (I thought). I wore them fairly regularly, although by no means more than about once or twice a week. Two months ago I noticed they needed re-heeling but my regular shoe repair store told… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 08/02/2014 by Gabs6 (1 review written)

Just purchased a pair of boots in the sale which I ordered online... the day the boots arrived I found that they had been reduced by a further £ 20. I called Moda in Pelle and they honoured the further reduction and refunded me the differnce! The boots are fantastic, a very happy customer! Excellent customer service. Thank you!!… Read Full Review

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★★★★★

“Moda In Pelle Plymouth”

Written on: 30/12/2013 by Jordan12 (1 review written)

I always go in here to get some shoes and as ever the manager of the Plymouth shop is always helpful and goes well out of her way to help me from choosing a new pair to returning or exchanging for a new pair, would recommend shopping here for a helpful service… Read Full Review

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★☆☆☆☆

“wish I read reviews first !”

Written on: 25/11/2013

My husband bought me what seemed the lovliest pair of boots from this store, unfortuantly all was not as it seemed !. The boots were made of soft leather and after taking these shoes home and reviewing them in a different light I noticed a fault at the back of the boot. I contacted the company who seemed helpful and said they would replace the boots. Took the boots to the store who had informed me that it looked like splash marks on the back of the boot they would have to be sent off incase it… Read Full Review

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★☆☆☆☆

“Bath store manager provides unacceptable customer service”

Written on: 25/10/2013 by Harrybertie (1 review written)

The bath store has some great products , however the Store Manager does not encourage you to buy and it is the most shocking service I have received . She refused to help with a faulty product , even thou I wanted to spend a substantial amount on 3 other pairs . I was not offered any level of acceptable service , from being kept waiting , bad attitude ( shrugging of shoulders) and aggressive body language. I can only shop there when she is not in as very intimidating… Read Full Review

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★☆☆☆☆

“AWFUL QUALITY! WILL NEVER BUY FROM HERE AGAIN!”

Written on: 16/09/2013 by katie34 (1 review written)

Awful quality, i bought a pair of lovely boots i paid £40 in the sale i was so happy with them, i thought at last at decent pair of boots that should last, how wrong was i, the leather on the toe of the boot peeled away after only wearing them twice. I feel saddened they didnt last. These were bought by my mother as all my spare money is spent on my daughter, i am going to stick to cheap boots they last longer… Read Full Review

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★★★★★

“Visit moda in pelle in Plymouth from time to time,...”

Written on: 21/06/2013 by Raffle (1 review written)

Visit moda in pelle in Plymouth from time to time, each time I have a lovely experience, the two girls are fantastic! Helpful and nothing is to much trouble. My latest visit was Friday 21st June, they were busy, but still had time to serve me . As I haven't got the easiest feet to shoe! With a little help and advice , I managed to find a beautiful pair of soft leather flats, I'm delighted with. I recommend moda in pelle shoes for comfort style and quality . I recommend if you have never… Read Full Review

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★☆☆☆☆

“Worst online experience ”

Written on: 15/06/2013 by OliAus (1 review written)

I'm in Australia and do quite a bit of online shopping, and my purchase from moda in pelle's online store is by far the worst online experience I've had. First the delivery times they specify on their site are way underestimated, international deliveries take between 7-10 days, and here I am one month later waiting for my order. Second, their customer service is a joke (shouldn't use the words customer service as there is none). I've emailed them on multiple occasions regarding my order… Read Full Review

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★☆☆☆☆

“Moda in Pelle - Not fit for purpose ”

Written on: 21/05/2013 by mollymae (1 review written)

Bought a pair of fur lined boots for winter which I initialy loved after wearing for a while I noticed the leather around the heel block receeding back to show the cheap white block heel underneath. Contacted Moda In Pelle customer services again as they promtly told me to send them the boots they would have a look at them I though all very positive! I then get a phoen call from them saying the boots have been received and their assessor confirmed that it is wear and tear on the boots due to… Read Full Review

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★☆☆☆☆

“Do not buy from this chain”

Written on: 28/04/2013

I purchased a pair of boots which turned out to be faulty. They split on one boot behind the heel. Returned them to store and they sent them of to be repaired. They were not repairable as suede was faulty. Offered me a replacement pair which was fine. First replacement pair arrived and were faulty-one boot had so much material in it that it slid down to my foot! Second replacement pair were ordered and were faulty, I didn't see this pair but they were two different shades of brown according… Read Full Review

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★☆☆☆☆

“Rip off!! They should close down this store!!!!”

Written on: 14/03/2013

I bought a pair of shoes from this shop, after wearing them couple times the heel worn out quickly. I brought them back to that store saying that I don't think the shoe is good enough for its price. The girl said they would be send back to head office and the store will give me a call when my shoes are ready to pick up. I didn't get any reply and when I got back manager of the Ocean Terminal Store in Edinburgh said my shoes haven't been sent to the office but because I had to wait he will give… Read Full Review

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★☆☆☆☆

“I do not have two right feet, and both are the same size!!”

Written on: 18/02/2013

I bought a pair of shoes for a special occassion, when i got home the shop assistant had put two different sizes in the box, also both shoes were for the right foot! being Christmas time i thought the store would open late so i travelled back ,only to find them closed whilst all the neighbouring stores were still open. I called the store the next day and was told they would be closed that evening before i would be able to get therefrom work, I did explain the shoes were bought for a… Read Full Review

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★☆☆☆☆

“cannot refund sale items”

Written on: 03/01/2013

I recently bought a pair of heels from moda in pelle from the sale £100 reduced to £70. I had always thought this was a nice shop as the shoes are always quite expensive and appear some what glamorous. However when I got these shoes home and took them out the box the gems which were stuck on the heels had started falling of from just sitting in the box and everytime I gently touched the shoes they would proceed to fall apart. I decided to not wear them as it was a lot of money to spend if… Read Full Review

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★☆☆☆☆

“La Moda In Pelle Ocean Terminal-Terrible customer...”

Written on: 06/12/2012 by Belly-Ache (1 review written)

I've just checked the reviews and completely agree! Bought shoed in the Edinburgh Ocean Terminal shop. Took them back within 7 days as when I tried them on at home I knew they would cut the heels on my feet. They had NO MONEY in the till???? I paid £40 cash and they didn't have the money at 2pm to give me back?!!! Never heard anything so ridiculous and pathetic?!!! The manager offered me a credit note! You must be kidding! Then said he would put it on my card...I insisted that as I paid by… Read Full Review

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Lifeistooshort's Response to Belly-Ache's Review

Written on: 02/05/2013

Think personally you are being a little harsh small chains do not keep that amount of cash on them, but you should have been told this when you purchased the shoes that should you need to return them they may have not taken cash that day so are unable to give it you and it should go on a card. i understand your annoyance but one managers poor skills and that fact that he is a manager and is not aware that infact he doesnt need you to know your cards pin in order to process this sale is ridiculous a manager should know this. Maybe though even though his customer service was poor and the lack of information given to you was unexceptable, maybe you shouldnt be so quick to judge a company of for one persons lack of knowledge? You should give a company a chance after all we all need jobs which i am sure you do too, maybe next time before you write such a tarnishing view on a person, company and a store maybe next time you will think? How would i feel if that was me that had a review like this written about me ? Its hurtful, lifes too short

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★☆☆☆☆

“the worst shoes I ever had”

Written on: 29/06/2012

I bought recently a pair of flat ballerina shoes from Moda in Pelle. After a week, I noticed that the bone on both of my toe thumb looked slightly deformed. I found that really worrying as I was always wearing ballerina shoes and never had any problems like this before. I was told by our family doctor to get rid of these shoes as soon as possible and never use them again. I ignored his advice as I had already paid 60 pounds. After wearing them for a month now, I can clearly see that my feet… Read Full Review

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Discocat54's Comment

Written on: 09/10/2012

'Toe thumbs'? Are you for real?????????

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★☆☆☆☆

“I bought a pair of boots from Moda in Pelle. When I...”

Written on: 05/04/2012 by christinamac79 (1 review written)

I bought a pair of boots from Moda in Pelle. When I got home I put them on and noticed they had a large lump on the left ankle, which was uncomfortable when walking around. I exchanged them no problem, but the second pair were worse than the first pair. I wore them around the house a bit, thinking maybe my feet would adjust and it was excruciating. When I took the boot off, the lump had sliced a gash in my foot and it was bleeding! I took the boots back and asked for a refund. The staff said… Read Full Review

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★☆☆☆☆

“former employee”

Written on: 17/02/2012

This is the worse place ever!!!the shoes and boots are VERY bad quality. They pay so little to get the shoes in and then they sell them at ridiculous prices!! They never look after the customers AND STAFF!! When customers come in wanting to exchange some faults goods we have to send them to get repaired its just ridiculous!! If theres ever shoes that are faulty they'll STILL but them out on display!! The custmoer service is just PANTS, customers always get spoken to like rubbish hence why i… Read Full Review

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Vanessabee's Comment

Written on: 17/02/2012

and you only get paid £5 an hour!!

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★★★★★

“great shoppping experience”

Written on: 14/11/2011

Having been a customer of Moda in Pelle for years, i have never once had a problem with their gorgeous products and ever so polite staff. I originally bought their products in their Leeds store and have since bought from their stores in Nottingham and Manchster and more recently on their website. I cannot express enough to both my fmaily and friends how much wear i get out of their products. They are certainly my favourite high street shop!!! A must reccomend to any shoe lovers out… Read Full Review

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★☆☆☆☆

“Non-refunded not qualitative items.”

Written on: 28/05/2011

I have recently bought a pair of shoes and a bag, wore them once for several hours and the heal tip came off. The same happened with the bag - after wearing it once it seemed as if I've had it for years. Therefore I returned the items to the store and told I was not happy. They refused to give me a refund and said they would need to be sent to the head office to be fixed. I had to wait nearly two weeks. When the the shoes and the handbag were finally returned, I was told that the heal tip is a… Read Full Review

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Guest's Comment

Written on: 22/01/2012

I am having the same problem with a pair of boots, one boot was perfect and the other finished shabbily and the zip was sticking, I wore them once and returned them to the shop expecting an exchange for a perfect pair, the snotty girl in the shop fiddled about with the zip until it became unstuck and said "there they are fixed"! I refused to take them back so she insisted they had to go to head office engineer. 3 days later somebody rang and said your boots have been repaired !! I have refused to have them returned as for £180 I expect a perfect pair of boots not ones that have been "repaired" as it stands now I have no boots and no refund and am declining the original boots back ............I would have taken a different pair of boots in replacement in the beginning but now I'm so furious with their terrible attitude and customer service I only want a refund..............I feel I may be waiting a long time !!!!!

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Kiki1984's Comment

Written on: 27/10/2012

This is quite worrying - I have bought a paid of their boots online. I am quite fussy so was looking for a pair for ages and found an agreeable pair (not perfect, I fear for that I'll have to start making my own shoes!) at Moda in Pelle for £99. I thought that was fairly reasonable as you usually pay more that that for PVC tat from the high street which isn't even genuine leather but reading your review it seems as though my choice may have been unwise. Did you managed to get a refund or exchange in the end?

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