Footasylum Reviews

★★☆☆☆
1.9 / 5
30% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“poor customer service!!”

Written on: 31/12/2014 by 1962Reynolds (1 review written)

Do not buy from this shop!! On closer inspection when buying some vans were of poor quality on one foot. Went to exchange but second pair also of poor quality asked for a refund. Was told they couldn't do refunds only gift card or exchange. How ever if bought on line I would have got a refund as wouldn't have been my fault because I couldn't see what I was buying. My fault!! Them selling faulty shoes and I should have looked closer apparently. Have lost a valued customer who spent a lot of… Read Full Review

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★☆☆☆☆

“Selling faulty trainers, rubbish customer service”

Written on: 29/12/2014 by 236Shaffer (1 review written)

I've ordered twice from footasylum, first order was a pair of creative recreations, on receiving the shoes the soles were already dirty and one of the shoe laces was shredded in half. Thinking this was just a one off I ordered a pair of converse mono white just before Xmas. The trainers turned up and immediately after taking them out the box you could see that one of the shoes was faulty, one side of the shoe was stitched much lower than the other making the trainer warped and uncomfortable… Read Full Review

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★☆☆☆☆

“Christmas nightmare”

Written on: 28/12/2014 by 138Hamilton (1 review written)

On the 21st on December 2014 I made an order for two trainers for my children that they begged me for, and paid for GUARANTEED XMAS DELIVERY in anticipation that my delivery will come in time for Christmas! However, I was left absolutely gutted and annoyed when my order did not come through the post, even made me wait at home the whole day on xmas Eve when I should could have been doing other stuff. This lack of keeping to your promises and words, made me not only feel embarrassed when my… Read Full Review

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★☆☆☆☆

“Waste of time and money! ”

Written on: 20/12/2014 by Nick243 (1 review written)

I ordered a pair of free run Nike trainers on the 30/11/14, I paid via Paypal received no confirmation email from footasylum although the money has left my account. Contacted customer services via email as I was no paying to call them. The first email I received from them claimed my order was ready for collection when I went into the selected store they had no order for me. Contacted customer services again and they told me the item has went missing but they cannot refund as Paypal is… Read Full Review

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★☆☆☆☆

“REFUNDS TAKE AN ETERNITY TO PROCESS”

Written on: 03/07/2014 by Santiago487 (1 review written)

Returned items received and waited 9 days for a refund, the trainers were received back in 2 days, signed for etc by Footasylum but not refunded. I had to call 3 times to query this, was told it takes up to 30 days (why) and then told it takes up to 14 days. Ridiculous. Office processes returns as soon as received. Never buying from them again… Read Full Review

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★☆☆☆☆

“Waste of time when needed!”

Written on: 27/06/2014 by SantiagoDixon (1 review written)

I placed an order on Friday (20/06/14) for 2 x Pairs of trainers, a jacket and a t-shirt (Total £231.25). All went well, I requested the fastest delivery possible as I was going away for a few weeks and the clothes were required for the following saturday (28/06/14). I was informed via the 1st confirmation email that I would receive up to 6 further emails tracking it along the way. 1 Week later, still no email and still no confirmation of despatch. After patiently waiting and checking all… Read Full Review

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★☆☆☆☆

“Refund and replacement refusal”

Written on: 21/05/2014 by Quentin378 (1 review written)

I purchased a pair of trainers at a good price, but after a month there was a problem with the heel on the right shoe and it started creaking/slipping. I got a friend to try the shoes on and he confirmed that there was a noticeable problem, so I sent the shoes back to get a refund or replacement. They said they do not do replacements, so I purchased a pair of the same trainers before they went out of stock. I got an email a few days later saying that there was an error on the site and the… Read Full Review

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★★☆☆☆

“Converse trainers are expected to show signs of wear &...”

Written on: 09/07/2012 by Vieuwpoint (1 review written)

Purchased a pair of navy converses from footasylum, I wore these shoes for 5hrs and the All Star motif on the back of one of the shoes had nearly disappeared , I removed the shoes and rubbed my thumb over the remaining writing and it was just rubbing off onto my skin!. I returned the shoes to the store for a replacement, while I was there I actually wiped off what was left of the All Star writing with my thumb I front of the supervisor , he told me that this was not a fault and was to be… Read Full Review

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★★★★★

“Magnificent !”

Written on: 20/05/2012

Great service, no problems whatsoever I ordered two items, came within two working days, they notify and email you when your order has been dispatched, perfectly packaged with a free delivery as my order was over £50, to top it all off you get a free stringy bag aswell :)Will definetly buy online there again… Read Full Review

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★★★★★

“I wanted some Onitsuka tiger trainers that I has seen...”

Written on: 21/04/2009

I wanted some Onitsuka tiger trainers that I has seen in a mag. footasylum were the only place i could find the ones i wanted. plus the price werent bad either. happy days… Read Full Review

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