King & Allen Suits. Reviews - www.kingandallen.co.uk

Coppergate Mews, 103-107 Brighton Road, Surbiton, KT6 5NE
★★★★☆
3.7 / 5
70% of users recommend this
  • Value For Money

Description (provided by business)

King & Allen would like to thank their customers for the reviews placed on Review Centre.  King & Allen aim to provide a high quality bespoke suits with excellent service levels and all at an affordable price.  The majority of the reviews below are testament to the fact they are living up to this promise, however, should you be unhappy in any way with the suit or service you have received they welcome the opportunity to deal with any concerns or questions and request you contact them directly at service@kingandallen.co.uk If after contacting them you still feel they have not dealt with your concerns adequately then you are welcome to leave your review all they ask is that they are given the opportunity to address your issues first.
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Latest Reviews

★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Go to King & Allen”

Written on: 04/07/2014 by Leeds10 (1 review written)

The service I received was , quite simply, fantastic. friendly efficient with an incredible attention to detail. I have had Savile Row suits in the past but this fits better. sensational!… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“My first taste of bespoke suits”

Written on: 02/07/2014 by DaveDowning (1 review written)

Having wore off the peg suits for years I had always fancied a nice tailor made suit but was concerned with spending the money on a suit that once complete I may not be happy with (I am fussy. And wasn't sure if it would be a very 'pretentious' process. I bit the bullet and arranged an appointment with a view to buying a half canvass suit (opting for the mid range). I couldn't have been welcomed more, the staff that greeted me couldn't have been more helpful and genuine walking me through the… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“My tweed suit ”

Written on: 27/06/2014 by Lesliemb492 (1 review written)

This was my first ever tailor made suit and the staff at Amersham were brilliant. I didn't realise the different finishes/lapels/linings and stitching that went in to personalise my suit. The experience was quite exciting and then I got the email to say the suit was ready and went for a 2nd fitting where a few alterations were made and two weeks later my suit was ready. The material is light and the suit fits like a glove! Overall a very enjoyable experience… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“superbly fitting suit”

Written on: 29/05/2014 by ColeDemetriades (1 review written)

Thanks once again to the team for a beautifully fitting suit, even better than last time! I particularly love the fit of the jacket, especially as I have always thought I had funny shoulders and struggled to fit an off the peg jacket properly. Really happy with the end result - can't wait for my next one!… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Fantastic ”

Written on: 13/05/2014 by akamark17 (1 review written)

Absolutly Brilliant Service i will in the future return to King and Allen for my next suit and would have no problem in recommending my family and friends same. Great Help from everyone very professional… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Great service, great people, very good value”

Written on: 06/05/2014 by pjHooper131 (1 review written)

I got my wedding suit from King & Allen in Wilmslow, as well as a fitted shirt. I also had a final fitting at the Surbiton store. They were an extremely professional, well organised, friendly, and responsive team, and helped me sort out the perfect suit and fitted shirt. They are extremely competitive on price for bespoke tailoring, and the quality, fit and service justify paying more than for an off the peg suit/shirt. The only problem now is that I am not sure I can go back to off the peg… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Not off the peg, in all aspects”

Written on: 09/04/2014 by Pjestico (1 review written)

What an amazing experience! From the initial consultation, explanation of styles and fabrics, the fittings and then leaving with the most beautifully tailored suit that is unique to me. The service at the Wilmslow store was exceptional, one member of the team in particular provides attention to detail and customer care that is exemplary, a credit to the company. The completed suit has a high level of workmanship and I'm sure this will be the first of many more. What a great 40th birthday… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Bespoke business suits”

Written on: 30/03/2014 by KT5Customer (1 review written)

Having seen King & Allen's business premises while out walking in Surbiton, I decided to try their service as an alternative to my normal practice of buying business suits off-the-peg, or occasionally bespoke, from reputable, well-known and traditional London (including Savile Row) tailors. Having called in without an appointment, I was warmly received, allocated an adviser within a few moments and then guided expertly and professionally through a cloth and style-selection process. Although I… Read Full Review

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★★☆☆☆
King and Allen Suits - www.kingandallen.co.uk.

“Good fit, poor durability at the seams”

Written on: 19/03/2014 by Sky_Bum (1 review written)

Summary: good fit, but 500GBP came undone at the seam after 40 times wearing it. Poor customer service as bookings to fix it were not available. PROS - I spent 500GBP on a suit from K&A a little over a year ago. Although I needed multiple fittings (I had lost after ordering the suit), I ended up with a nice and fairly decent fitting. The selection of the material is of good quality, though I am unable to judge the value of it. They did not have non-plain jacket linings, but most people aren't… Read Full Review

By Jake.allen

Written on: 30/03/2014

Dear Sir

Thank you for your review, both the positive and the negative. I am very pleased you like your suit and that it was a good fit. You may also be interested to know we do now offer patterned linings.

I would also like to address the negative comments you make. I believe you phoned up about two weeks ago to make an enquiry about having your trousers repaired. When you described the problem with your trousers to my colleague you were told, as is our policy, that you may have to pay for the repair. This is because we can't assess the cause of the issue over the phone and very occasionally and in a few limited circumstances we would charge for the repair at cost. This could either be because the issue is down to normal wear and tear, consistent with a years use, or that it was apparent some incident had occurred such as a tear caused by catching the trousers on something. In all likelihood we would take a practical view and complete the repair free of charge. We aim to provide a great service to all our customers and I think in this case it was just that our policy was not explained to you clearly, or in enough detail. I would welcome the opportunity to rectify this issue and invite you to call up again to make an appointment.

As for the lack of availability of appointments I can assure you that you would have been offered the same times as anyone else. I believe you wanted an evening appointment at Liverpool Street and you wanted one that week. I am afraid that whilst we do open late on two nights of the week, Wednesday and Thursday, these are our most popular slots and they were already booked that week, I am sure if you wanted something in the day that week or even in the evening the following week we could have accommodated you. Again I invite you to call back and try again and please do ask for me as I would be very pleased to assist you further.

Kind regards

Jake Allen

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Back for More”

Written on: 19/02/2014

I visited the Wilmslow branch before Christmas to try King & Allen out. I'd not gone down the bespoke/semi-bespoke route before. I hardly have to wear suits as I work from home mostly these days. However, I do need to look smart occasionally when I visit suppliers, clients or exhibitions etc and being 6ft 3, 17 stone, big chest and shoulders etc I normally have to compromise on the fit of suits. I was fitted for a jacket only as this is more flexible for my current requirements and allowed… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“my smoking jacket”

Written on: 14/02/2014 by billsjacket (1 review written)

A friend recommended King & Allen in Surbiton as a reputed tailor, luckily i live in the town so thought i would try them out. Well i am very glad i did. i had 4 fittings in all, and on each occasion i was dealt with in a friendly, knowledgeable and at all times professional manner. The jacket looks superb and just what i wanted. it wasn't a cheap purchase and i didn't intend it to be, this was always about quality. i would highly recommend the tailors if your looking for a product which you… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Excellent service”

Written on: 04/02/2014 by cpape (1 review written)

I purchased a tailored suit for my wedding and was extremely pleased with the service from the branch in Wilmslow, Cheshire. Very knowledgeable and attentive staff, who made the process enjoyable and pain free. Really pleased with the end product and finishing touches to stitching details. Barely needed any adjustments after first fitter. Excellent - would recommend… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Fantastic Service”

Written on: 10/01/2014 by darrenschuttler (1 review written)

From the first appointment until the final fitting - I was very impressed with the service and professional approach of the staff at King&Allen. One person in particular was brilliant. Each appointment did not take long at all and measurements were done perfectly the first time. When it came for the first fitting the suit was perfect. I am very satisfied with the quality of materials chosen and the suit is made to a very high standard. I have previously bought suits when on business in… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“suit for life”

Written on: 09/12/2013

My experience of King and Allen was first class, and I have 2 beautiful suits to prove it. Sensational customer service from start to finish, particularly in the way they accommodated my slightly unusual demands. I shall be returning for more bespoke delights… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Bespoke Suit”

Written on: 01/12/2013 by MarkSmall (1 review written)

This was the first tailored suit I have ever bought. This was for my wedding so I thought I would spoil myself for the big day! The person who handled my order and took my measurements was fantastic and offered good advice when it came to making specific decisions on the cut and style. I had a short timescale to work with and having paid a bit extra for the quicker delivery they ensured I had the completed suit just in time for the Big Day. I would definitely purchase from them again… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Wedding Suit”

Written on: 01/12/2013 by MikeP85 (1 review written)

I went to King and Allen in Surbiton to have a suit made for my wedding. The service was very good and proffessional. I went for initial measurements and a few weeks later returned to try the suit on to see if any adjustments were needed. The next week I had the suit that fits perfectly and I was very happy with K&A from start to finish. Thanks very much! Michael Parke… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Excellent service, great fitting suits - all with a smile”

Written on: 29/11/2013

I usually wear suits for work so finding a local tailor was a real blessing. I am of average height 5' 4" so the 'off the peg' suits in the high street rarely fit as these are usually made for unrealistically tall models with long arms and a waist inches away from where mine is! I have had suits made by several tailors - usually in London, the last few in New Bond street, so have some experience with the measuring, basting, fitting process - and this might get some getting used to if you are… Read Full Review

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★★★★★
King and Allen Suits - www.kingandallen.co.uk.

“Excellent service”

Written on: 18/11/2013 by ManWithoutWords (1 review written)

Firstly I have to commend the assistant who took my details and measurements for her excellent good will and patience. She very skilfully guided me past my indecision and reassured me of my choices. The finished jacket is beautiful… Read Full Review

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★★★★☆
King and Allen Suits - www.kingandallen.co.uk.

“Top quality & service”

Written on: 16/11/2013 by MalBel86 (1 review written)

This is my first made to measure suit and I cannot find fault with the service I received. The staff were both knowledgeable and attentive, making the process easy to understand. I also needed the suit by a certain date and they ensured timescales were met. The suit itself met expectations and I would recommend King & Allen to everyone… Read Full Review

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★☆☆☆☆
King and Allen Suits - www.kingandallen.co.uk.

“poor customer service!”

Written on: 10/11/2013

Appalling customer service!!! AVOID!!! DO NOT WASTER YOUR HARD EARNED MONEY WITH THEM.... THEY DO NOT APPRECIATE CUSTOMER LOYALTY (HAVING BOUGHT 3 SUITS FROM THEM) AND THEIR CUSTOMER SERVICE/CARE IS BEYOND A JOKE THEY ARE ONLY NICE UP UNTIL THEY GET YOUR MONEY, AFTER THAT THEY DON'T GIVE 2 HOOTS… Read Full Review

By Jake.allen

Written on: 15/11/2013

Dear Sir

I am very sorry that you felt like you had to write this review and I would like to do everything I can to help you if you do not feel you have been provided with anything but the best service and customer care.

You do not go into specific detail in your review so it is difficult for me to either offer any explanation or defend our normally very high levels of service. Speaking generally I would like to assure you we do appreciate customer loyalty and take every effort to ensure our customers who returned to us are welcomed back.

The comments you make about customer care and not giving '2 Hoots' after we get your money are simply not true; we would not have established the successful company that we have over the last ten years if this was the case. Again as you give no details about why you have these feelings I can't comment further. I would however welcome the opportunity to talk to you in detail as we strive to give all our customers only the very best service. If we have fallen short of this in this instance then I would like to resolve any issues you have and correct any errors we may have made so this does not happen again. Please feel free to email me directly or call.

Kind regards

Jake Allen

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