Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★☆☆☆
2.3 / 5
34% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★★★★

“Online chat about account closure”

Written on: 10/07/2014 by Larsenwc366 (1 review written)

Used online chat for the first time and talked with an advisor called Scott. He was polite and answered all my questions. It was all quick and easy to use. I will use the online chat again… Read Full Review

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★★★★★

“top customer service”

Written on: 09/07/2014 by jrBenson159 (1 review written)

Great customer service by chap, very happy with Spark energy, keep up the good work… Read Full Review

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★★★★☆

“Pretty efficient provider”

Written on: 09/07/2014 by 476White (1 review written)

Generally pleased, good prices and held down for longer than I expected. Web service is getting better. Only annoyance is the long billing cycle – invoices are sent quite far apart and a fair time in the future. Customer service on the web chat is very good, by far the easiest way to get anything sorted and you keep a written record too!… Read Full Review

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★★★★☆

“for deafend people”

Written on: 09/07/2014 by uoFranklin316 (1 review written)

as a deaf person I found this service very helpful and didn't need to get someone to do it for me.I would recommend it to family and friends… Read Full Review

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★★★★☆

“Helpful”

Written on: 09/07/2014 by Eugenea241 (1 review written)

Although the Customer Service consultant was helpful and efficient, I am still left with a sour taste in my mouth due to an unexpected high energy bill. This, I am told, is as a result of estimates not being accurate… Read Full Review

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★★★★☆

“Problem sorted with live chat”

Written on: 09/07/2014 by MarleyMendoza20 (1 review written)

Problem cleared in minutes,many thanks to the agent for all his assistance… Read Full Review

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★★★★★

“Online chat to resolve billing problem”

Written on: 07/07/2014 by Daugherty1972 (1 review written)

Got unbelievably high first bill. Sinking heart! Rather than ring (had too many bad experiences with utilities), chose online chat option. Instant response. Swift intelligent exchanges, and problem satisfactorily resolved in good time. Probably took longer overall than some phone calls, but I was able to get on with my life while it was going on. Very happy customer… Read Full Review

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★★★★★

“Friendly helpful online chat service”

Written on: 07/07/2014

Very happy with the level of support received through using Spark Energy's online chat service. Quick response and helpful suggestions… Read Full Review

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★★★★★

“Sparks kicks the Six”

Written on: 07/07/2014 by PaulKPhillips (1 review written)

It makes a change to be able to communicate with a friendly figure on the other side of the dilemma, and better that they're always prepared to go the extra mile to resolve any issues. I have already started spreading the word, and shall continue to do so. Hallelujah.......i have seen the light, (energy supplied by Sparkenergy and a 40w bulb used in the process)… Read Full Review

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★★★★★

“Enter gas reading”

Written on: 05/07/2014 by Braiden159 (1 review written)

Second time I used the chat function and the services is quick and very friendly. No issues compared to traditional telephone based services as long as you have access to an computer and a few minutes spare time. I can really recommend this service from Spark Energy… Read Full Review

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★★★★★

“Quick, easy”

Written on: 04/07/2014 by TristenMaldonado197 (1 review written)

I like the live chat option to clear up issues. There are the occasional mistakes on my account but its usually rectified quickly and easily via the live chat… Read Full Review

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★★★★☆

“Chat via Computer & Telephone”

Written on: 28/06/2014 by Munoz119 (1 review written)

I have found the operators of both of the above to be very helpful and they have sorted out the problems. The only fault I can find is that I should not have problems in the first place and find the bill and means of payment a little confusing. I do pay direct debit and have just let the company get on with it, but when checking I found the gas wasn't on the same bill as the electricity and the bill history is a mess. Although it is now "sorted" I still cannot make head nor tail of bill. My… Read Full Review

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★★★★☆

“Online help with meter readings submission”

Written on: 28/06/2014 by Joannae224 (1 review written)

I was unable to submit online meter readings and a member of staff helped me with this really quickly through the online chat. The staff is friendly and keen help. Spark energy is usually very fast in responding and sorting any problem through the online chat. Sometimes there seem to be a problem with the online meter readings submission as there do not get recorded… Read Full Review

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★★★★★

“Excellent service, quick and easy. Much better than...”

Written on: 28/06/2014 by JefferySerrano (1 review written)

Excellent service, quick and easy. Much better than sitting in a phone queue for half an hour. Scott was very helpful and got the job done quickly. Thanks!… Read Full Review

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★★★★★

“Very efficient! The reply is fast, procedure is easy....”

Written on: 27/06/2014 by VeronicaZimmerman101 (1 review written)

Very efficient! The reply is fast, procedure is easy. I don't need go through the waiting period as calling the land lines. Hope more people benefit from this new service… Read Full Review

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★☆☆☆☆

“Blocks switching”

Written on: 26/06/2014 by Susan126 (1 review written)

Systematically blocks request to switch away for which they are subject to an Ofgem investigation, avoid… Read Full Review

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★★★★☆

“Your readings”

Written on: 26/06/2014

Very helpful in terms of which numbers were required to be inputed online as well the end of the month amounts to be payable… Read Full Review

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★★★★★

“reveiew of usage”

Written on: 26/06/2014 by AminaYoung (1 review written)

looked at my account reduce my monthly payments… Read Full Review

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★★★★★

“All very quick & easy to use. No problems. Will always...”

Written on: 26/06/2014 by Peterson124 (1 review written)

All very quick & easy to use. No problems. Will always use chat window if any problems arise… Read Full Review

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★★★★☆

“Good service, got what i wanted and in a timely manner ”

Written on: 25/06/2014 by amillest (1 review written)

Good service, got what i wanted and in a timely manner … Read Full Review

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