Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
2.7 / 5
44% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“online chat”

Written on: 23/08/2014

the online chat was very easy to use and the man was very helpful. i got all the information i needed and everything was resolved as needed… Read Full Review

Report this review
★★★★★

“Brilliant, quick and easy!”

Written on: 23/08/2014 by Gavyn31 (1 review written)

Was expecting a call back from Spark but when nothing materialised I decided to try the chat facility. It was really quick and easy and my final bill was sorted far more painlessly than on the phone! Would definitely use this facility again… Read Full Review

Report this review
★★★★★

“It was very helpful and really nice It was very...”

Written on: 23/08/2014 by StephanieWebb (1 review written)

It was very helpful and really nice It was very helpful and really nice It was very helpful and really nice … Read Full Review

Report this review
★★★★★

“very helpful!”

Written on: 22/08/2014 by caye2304 (1 review written)

just used the live chat function and spoke with an advisor  He was extremely helpful and provided the information i required extremely promptly! Always been very happy with Spark and am on the best possible plan as i have been now for near 2 years. The advance saver plan is great as we have a large family so we are never paying more each month it is a steady amount throught the year… Read Full Review

Report this review
★★★★★

“Quick problem solving”

Written on: 22/08/2014 by BPeterJ (1 review written)

Quick, efficient, cheerful response to my muddle and a simple solution. Very well done!… Read Full Review

Report this review
★★★★☆

“Great customer service”

Written on: 22/08/2014 by O'Gradyzg33 (1 review written)

Each time ive contacted Spark, the customer service team have been great. When i've called in, its taken quite sometime to get through but once i have, they have resolved my queries quickly and efficiently. It's even easier to use the online chat, with the same outcome. Thanks guys!… Read Full Review

Report this review
★★★★★

“Customer Service surprisingly good”

Written on: 22/08/2014 by Bentley28 (1 review written)

I had read horror stories about Spark energy and was very worried when Foxton's cheekily assigned them to me. I guess they are trying hard to improve because my experience with them thus far was flawless… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 22/08/2014 by Terrancem224 (1 review written)

I chatted with an advisor called Scott. I have recently moved into a property previously supplied by Spark. Scott helped me set up a new account, a new online account and a direct debit plan. He was polite and patient throughout and dealt with all my queries. Thanks!… Read Full Review

Report this review
★★★★☆

“Live chat and transcript”

Written on: 21/08/2014 by Meadows216 (1 review written)

Really like the Live Chat function. Quick and easy to get answers and the advisor was very friendly. Also great that you receive the transcript afterwards. Spark can be a little annoying at times (for example raising direct debit automatically) but this function I like!… Read Full Review

Report this review
★★★★★

“Great customer service”

Written on: 21/08/2014 by sofishelen (1 review written)

Very helpful staff, online chat works great and I always get assistance in whatever issue i have. They are very prompt in their reply and polite, I have sorted all my problems or doubts through the online chat. Very satisfied! … Read Full Review

Report this review
★★★★★

“Quick easy nice”

Written on: 21/08/2014 by 213Willoughby (1 review written)

Nice guy, quick and easy to get the answer. Thanks… Read Full Review

Report this review
★★★★★

“helpful, polite, friendly ”

Written on: 21/08/2014 by zvHatch139 (1 review written)

The operator was helpful and answered all my questions in a polite and friendly manner. Very good service… Read Full Review

Report this review
★★★★★

“Satisfaction after misunderstanding”

Written on: 20/08/2014 by Bettbarr (1 review written)

Each month I send meter readings, and check my Account. I never agree the balance, but a Chat and you explain that the account is not up to date. I'm happy with that… Read Full Review

Report this review
★★★★★

“My bills were corrected after overestimation”

Written on: 20/08/2014 by gombos (1 review written)

I was really appreciated that the advisor helped me with my bills to be sorted out after my energy consumption was overestimated. His service was rapid and he seemed to me that he is doing his job very well. I am just disappointed with the higher prices of Spark Energy compared to their competitors… Read Full Review

Report this review
★★★★☆

“on line chat services”

Written on: 20/08/2014 by longnor (1 review written)

i had a problem which was dealt with promptly and well… Read Full Review

Report this review
★★★★★

“on line chat is great”

Written on: 20/08/2014 by kboom (1 review written)

the online chat is the best ive used with any company,you get someone straight away and theyve managed to sort all my issues,i even got stoppped once so they rang me to conclude the problem which i thought was very good! never got that with british gas.overall im very pleased with spark !… Read Full Review

Report this review
★★☆☆☆

“Not particularly customer friendly...”

Written on: 20/08/2014 by txOgden357 (1 review written)

Pros: Live chat enables you to contact staff online between 8am-8pm, rather convenient. Staff are mostly helpful. There are a number of options for paying including online and over the phone. Cons: Web chats can be very slow depending on the complexity of the enquiry and the knowledge of the member of staff. As first time users it would have been advantageous to have more user guidance when setting up the account instead of having to try and chase things up late at night. In our case the… Read Full Review

Report this review
★★★★★

“Was very helpful and enthusiastic. Did what I needed...”

Written on: 20/08/2014 by Easton165 (1 review written)

Was very helpful and enthusiastic. Did what I needed to do very quickly and efficiently… Read Full Review

Report this review
★★★★★

“Easy enough to close my account over Chat. ”

Written on: 20/08/2014 by 102Day (1 review written)

Easy enough to close my account over Chat… Read Full Review

Report this review
★★★★☆

“spark energy review”

Written on: 20/08/2014 by nbGunn489 (1 review written)

I did not have to wait long for a response on chat .The person was helpful and my question answered.The online chat option is much esier than a costly telephone call having to wait in a queue… Read Full Review

Report this review
overview