Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
3.3 / 5
61% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★★★★

“Very helpful.”

Written on: 18/12/2014 by BlazeVogel (1 review written)

The live text chat service is great. The guy that dealt with my enquiries was really helpful and efficient. His initials were SR… Read Full Review

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★★★★☆

“Prompt resolution”

Written on: 17/12/2014 by Sloanrc74 (1 review written)

We had been passed onto Spark without our knowledge by our letting agency. I rang and spoke to a man at Spark who explained why this had happened. He said he would put in a request for this to be resolved as an Erroneous Transfer under the circumstances (which I won't bore you with). He has done this and it has all been sorted within a matter of hours, if that. Would give it a 5 star rating except we have not actually used Spark so cannot really comment. 5 star customer service though on… Read Full Review

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★★★★★

“great customer service”

Written on: 15/12/2014 by Buckleybo1978 (1 review written)

Great customer service. Never had an issue whenever I need help or advice. Just spoke to very helpful member of staff using the chat function on the website - initials SR. Have also been helped very quickly and thoroughly… Read Full Review

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★☆☆☆☆

“Poor Administration”

Written on: 03/12/2014

We use Spark Energy for our buy to let property. Since October 2014 they have charged us a monthly late payment fee every month, when we have always paid our bills on time. After 3 phone calls and 1 complaint letter (which by the way was supposed to be responded to within 2 days and has not been!) they have done it again with latest bill. Very disappointed - the customer service team are very helpful and always take action when we call however, we should not have to be making these calls in… Read Full Review

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★★★★★

“Wonderful customer service”

Written on: 30/11/2014 by knHanley280 (1 review written)

The man I spoke to was wonderful, very friendly and professionl. The world would be a fantastic place if everyone was so nice… Read Full Review

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★★★★★

“great customer service”

Written on: 28/11/2014 by Barker434 (1 review written)

SR was very helpful, professional, and quick. My problem was resolved and though I haven't always had the best experiences with Spark, this chat encounter made me feel a lot better about their service… Read Full Review

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★★★★★

“Direct debit switch and meter read operator SR”

Written on: 27/11/2014 by fosteranthony (1 review written)

Very helpful, sorted out what I needed quickly and spoke like a real person. Gave good advice and was a pleasure to deal with. This is my first account with Spark and I'm very impressed with the service and communication so far!… Read Full Review

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★★★★☆

“SR”

Written on: 27/11/2014 by DeannaBradford1947 (1 review written)

SR (Scott) Happy that my problem has been resolved. Operator friendly and helpful, thank you… Read Full Review

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★★★★☆

“Direct Debit Issue”

Written on: 27/11/2014 by KaelButcher67 (1 review written)

Scott was very helpful in getting to the bottom of my problem… Read Full Review

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★★★★★

“Quick,Clear and nice respond ”

Written on: 26/11/2014 by Monikaa2015 (1 review written)

No need to Waite long for live chat to talk like any other companies you stuck on your laptop waiting and waiting. Nice and clear talking customer advisor , i wish all customers services have people like that… Read Full Review

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★★★☆☆

“live chat”

Written on: 26/11/2014 by craigsangel (1 review written)

subbmitting a meter only had errors spoke to SR on live chat, very helpful and polite got it sorted in no time… Read Full Review

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★★★★★

“Connected Chat Seesion”

Written on: 25/11/2014 by PeytonLaw (1 review written)

SR was very helpful and efficient and resolved our refund issue… Read Full Review

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★★★★★

“Helpfull, accurate, friendly service”

Written on: 25/11/2014 by Sherlynj492 (1 review written)

My wife and I recently moved and we started to receive double billings from two providers. We choose SparkEnergy, but our old carrier kept billing us. I tried to contact the old carrier and I was told they would get back to me within 5 days! Instead, I was able to talk to Scott (SR)online immediately and he gave me answers straight away, very nice gent. It was very nice to receive helpful, accurate, and friendly service!… Read Full Review

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★★★★★

“the way customer service should be”

Written on: 25/11/2014 by Go-Atkins (1 review written)

quick to start conversation, good knowledge and very helpful in finding the relevant information. This with a friendly yet professional manner is the way customer service should be. operator initials: SR… Read Full Review

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★★★☆☆

“Spark energy supply: A very varied experience.”

Written on: 23/11/2014 by Hurst378 (1 review written)

Through an error by an estate agent that I had began renting a flat from, I recieved a brief notelet from 'Spark' out of the blue, informing me of their taking over the utilities supply to my home. Having never heard of them I actually phoned their help line initially thinking they must be a part of one of the existing power suppliers that I had previously signed up with. The first agent I spoke to was particularly unhelpful - giving the impression of 'the computer says this, so that's all that… Read Full Review

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★★★★★

“its a great way to stay in contact without having to...”

Written on: 23/11/2014 by rlNielsen104 (1 review written)

its a great way to stay in contact without having to deal with a phone… Read Full Review

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★★★★☆

“Easy to Contact”

Written on: 22/11/2014 by NathanaelHenry389 (1 review written)

Very friendly and helpful, we will look into using their service in the future… Read Full Review

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★★★★☆

“Changeover hiccup finally resolved!”

Written on: 18/11/2014 by Georgesm201 (1 review written)

3 days and countless telephone conversations with several customer service representatives later! It's a long story and hard to condense, but here goes... I had problems with my storage heaters not turning on and off automatically after switching to Spark. This cost me more in one weekend than I would normally pay for the week - all to do with day rates and economy 7. Sparks call back policy was efficient and staff were all very pleasant and helpful: except for the initial conversation with a… Read Full Review

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★★★★★

“Don't believe the trolls!”

Written on: 18/11/2014 by tom_higham (1 review written)

Read a number of negative reviews before contacting Spark to process a refund, as my account balance was high, based on obviously inaccurate estimates when set up. Logged onto live chat, within 5 minutes my payments were halved and there was a chunky refund on the way to me. Literally couldn't imagine a better service. Only reason I can think of for the negative reviews is that the email and phone service is slow and awkward, but the experience via the livechat platform has been great. Highly… Read Full Review

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★☆☆☆☆

“An eight year old could do better.”

Written on: 15/11/2014 by hanger999 (1 review written)

Whatever you do don't let yourself get into the situation where Spark are estimating your bills. They have consistently over estimated my bills by a factor of four. Despite months of correspondence pointing out to them that the "industry standards" that they use are simply wrong they persist in using "industry standards" rather than the comprehensive evidence of the actual meter readings that they have had for a period of well over a year. I suppose it would be like Ford quoting vehicle… Read Full Review

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