Spark Energy Gas & Electricity Reviews

Watch this item
0.9 stars
Average rating for this product is: 0.9 out of 5

From 0 ratings and 17 reviews

Thumb down 6% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for Spark Energy Gas & Electricity

  • Value for Money0.9 stars
  • Overall rating0.9 stars

17 Reviews For Spark Energy Gas & Electricity

  • Guest 22nd Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    This horrendous company took over my energy supply without my consent,posssibly by giving my landlord a commision!.Then when I received my bill and I questioned who gave them permission to supply my energy and why has my bill become 300% more expensive they did not reply but passed my details onto a debt recovery agency to collect £90 after already taking £500 direct debit(southern electic charged less than £200).I am refusing to pay this untill I see a copy of the contract I did not sign.The only good part was the speed that southern Electric took over from Spark,my advice would be avoid this company at all costs or if you are with them find a reputable company that can take over your supply immedeatly.

  • Guest 23rd Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    One word for Spark Energy - Incompetent. My account was in debit £200 which I duly paid. 4 days later they took, without my permission, £345 out of my bank account then sent an invoice stating I had yet another outstanding balance of £229! In the space of 2 weeks have I paid £782 in addition to my monthly DD (now cancelled). No point talking to their customer service staff, if you do actually manage to get through as they are completely useless. Furthermore, I am sti ...

  • Guest 2nd Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Spark Energy Gas & Electricity are utterly hopeless. If their call centre is busy the call cuts off. Its an 0845 number so youre still paying for it.

    They tried to increase my direct debit payment from £30 to £230 without ever reading the meter. When I called to query this the person I spoke with said my electricity wasnt even with them. I had to get a manager to resolve this. Thankfully he was better than the person I got before.

    On trying to leave, having given them a forwarding ...

  • Guest 2nd Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Spark Energy - I moved into a property and was told i had to use Spark Energy. I was contacted on the day i moved in (enough hassle moving let alone having to talk to them!) and 3 of their representatives then phoned me to set up my direct debit and account and each time the one previous had lost the details on their system (very good when you are giving your bank details!) I then received 6 welcome packs in the post...one would have been enough, and then discount the rest off my huge bill!!! ...

  • Guest 13th Aug 2009

    Reviewer rating: 1 stars


    On average, people found this review very helpful
    Report this review


    Having had a quick look at the reviews already submitted, I was considering not writing one myself about spark energy gas and electricity.

    However, upon seeing that they had an overall rating of 0.9/5 I could not leave without saying my piece. Shortly after completing this review I am sending them an email threatening court action.

    Here is a summary of my few short months with Spark.

    In May I moved into a new home spark provided energy for. I gave them initial readings and set a direct debt ...

  • Eileen Debenham 8th Aug 2009

    Reviewer rating: 1 stars


    Eileen Debenham's review has yet to be rated - Be the first!
    Report this review


    Moved to Spark Energy in July 2008, for my gas and electricity utilities, as they seemed one of the more reasonbaly priced suppliers at the time. Within 2 months they had incresed my monthly payments by £30! Each quarter I have to hound them to submit an account so that I can keep an eye on what is actually being used (I have sent numerous readings for bills to be rendered), but almost inevitably they fail to respond. I decided to move from them this July and sent readings with the requ ...

  • Guest 9th Jul 2009

    Reviewer rating: 4.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    refreshing change from all these stupid rude companies that constantly ignore you or feed you loads of rubbish when they do reply or just make something up because they can't be bothered to sit and look at your query. Scottish power claimed i used £60.00 in one week i am a single person in a small one bedroom flat and work all day long so i'd love to know what used the £60.... i changed to spark 2 months ago and they are the best energy company i have been with yet, their staff hav ...

  • Guest 8th Jul 2009

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    where do i begin...stay away from spark!!! firstly our letting agent in our old house bound us to sign up to spark...we did unfortunately for us and have been paying for it ever since. firstly we have never ever had a bill, secondly there are never any managers available to speak to so goodness knows what they would do in the case of a fire or threat on the building! Managers never return your phone calls, when you leave them, the pursue you to come back, when they finally work out after the cou ...

  • boxed 7th Jul 2009

    Reviewer rating: 0 stars


    boxed's review has yet to be rated - Be the first!
    Report this review


    I signed up to a 6 month tenancy and the letting agent informed me that their preferred supplier was Spark energy. I said i'd be interested to hear what they offered but nothing else. I didnt sign anything and nothing is mentioned in my tenancy agreement. This was December 2008. By February 2009, Spark Energy had taken my supply from British gas. They had my full details and my direct debit details and took 2 months of DD. I cancelled this and since then i have been in telephone and email contac ...

  • Guest 29th Jun 2009

    Reviewer rating: 0.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    never returned phone calls
    never came to check reading
    I had to chase Spark Energy Gas & Electricity to pay for the bills and the guy on the phone started got mad at me because the bills were not paid!!!!!
    Terrible customer service

  • Guest 11th May 2009

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    ***BEWARE OF THIS COMPANY***

    This company, based in the Scottish Borders and headquartered in Edinburgh, specialises in dealing with property letting agents.
    The agent is paid a commission for signing up tenants, often without either the tenant's or landlord's prior permission or even knowledge.
    The agent is then paid a further commission if the property gas & electricity supply remains with Spark for a full 12 months.
    This is almost certainly detrimental to the bill payer; both tenant and land ...

  • hutchym 15th Apr 2009

    Reviewer rating: 0 stars


    hutchym's review has yet to be rated - Be the first!
    Report this review


    stay away !!!! the worst customer service i have ever had , no bills recieved then when i did they were estimated after giving meter readings , and now they tell me they have not been supplying my gas and utilita have , my advice is stay away from spark energy im taking professional advice on there incompetence !!!

  • BecksD 15th Apr 2009

    Reviewer rating: 0 stars


    BecksD's review has yet to be rated - Be the first!
    Report this review


    Spark energy harassed myself for weeks demanding for us to change our electricity to themselves. We finally agreed because our letting agent had given them ALL of our details and we were fed up, it seemed cheaper so we agreed. However, our letting agent gave them the wrong meter number so we ended paying for 2 months worth of our neighbours electricity. We found this out when we had been paying our electricity to Npower all along. We tried to leave and switch our neighbour back to her original s ...

  • Guest 20th Jan 2009

    Reviewer rating: 4 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    The Spark Energy Gas & Electricity call centre are the most friendly and helpful I've come across plus I received a free cinema pass with my statement.

    Had a tough time getting through at first but not a problem any longer.

    The most personal service I've ever had and seem to have improved on being able to get through to the call centre.

  • valueicon 5th Dec 2008

    Reviewer rating: 0.5 stars


    valueicon's review has yet to be rated - Be the first!
    Report this review


    When I moved into a new rented house, the letting agency bound me to switch to Spark for gas & electricity saying they are cheaper and the letting agency is moving all properties with them over to spark.I was pretty happy with npower but thought to go ahead with spark. Little did I know.Firstly they took a lot of time and many phone calls to complete the switchover. Then they sent me wrong bills on three occasions. One of the bill was only for a period of 10 days and the amount was over £ ...

  • LosRobles1 4th Dec 2008

    Reviewer rating: 0 stars


    LosRobles1's review has yet to be rated - Be the first!
    Report this review


    Here's my struggles with Spark Energy Gas & Electricity. So far: No details, no contract, no bills (10 months and 3 meter readings given), no answer to phone, no response to emails, no response to snail mail, no response to answerphone threats of regulator, 40% increase in monthly direct debit.

  • sparkenergy Rank: Lance Corporal 22nd Nov 2008

    Reviewer rating: 0 stars


    sparkenergy's review has yet to be rated - Be the first!
    Report this review


    There's a good reason to stay with one on the Big Six energy companies, they are monitored and complaints made about them do appear in the press, also "official" complaints that are made again them are taken seriously. After the appalling service that I have received from Spark Energy and the fact that none of the government watchdogs services have spark energy on their books means that my future suppliers will defiantly be one of the Big Six.