Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
2.8 / 5
46.4% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★★★★

“A M A Z I N G ”

Written on: 02/09/2014 by Kylac245 (1 review written)

So I have just moved into a new property and our landlord requested we used Spark for our gas and electric. I had never heard of them before and was quite sceptical, I was so used to using Eon I never thought about using anyone else! All I can say about Spark is I wish I would have joined them sooner, amazing customer service, I was able to speak to them over the phone and via online chat which was really convenient! The response for all of my queries and request were immediate and I wasn't… Read Full Review

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★★★★★

“Very helpful agent”

Written on: 01/09/2014 by NathanHubbard7 (1 review written)

The agent I spoke to today was very helpful in setting up a direct debit and submitting meter readings for me … Read Full Review

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★★★★★

“Problem with Meter Reading”

Written on: 01/09/2014

Problem resolved quickly and courteously. Fixed the immediate problem and took action (I hope) so it would not happen again. Your online chat is a good service … Read Full Review

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★★★★★

“Nice customer service”

Written on: 01/09/2014 by O'Neill340 (1 review written)

Always quick to help with friendly knowledgeable staff… Read Full Review

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★★★★★

“Super quick and helpful”

Written on: 31/08/2014 by Choate147 (1 review written)

Was able to get my questions answered right away… Read Full Review

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★★★★★

“very efficient service ”

Written on: 31/08/2014 by 147Moser (1 review written)

very efficient service… Read Full Review

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★★★★☆

“quick way of getting what you want”

Written on: 30/08/2014 by xpGauthier189 (1 review written)

I like the chat system because the person tends to answer pretty fast and you can solve small issues without having to wait more than 10 minutes on the phone. the experience I had so far has been good, people friendly and solved problems. definitely, this is the way i will keep contacting Spark Energy in the future … Read Full Review

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★★★★★

“Great service, very helpful!”

Written on: 30/08/2014 by 1991McNamara (1 review written)

I wanted help with canceling my account since I am moving houses. The person I spoke to was very helpful and kind. One of the best customer service chat engines I have used. Thanks a lot Sparky!… Read Full Review

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★★★★★

“Online live chat”

Written on: 30/08/2014 by Leland78 (1 review written)

Just used the live chat service tans it was great. All questions answered and very helpful tool. I have limited phone signal where I work so it was ideal to talk online… Read Full Review

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★★★★★

“excellant”

Written on: 30/08/2014 by McNultyen402 (1 review written)

am so glad am fully saisfied… Read Full Review

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★★★★★

“Great way to connect!”

Written on: 29/08/2014

Very proactive and got my questions answered in no time at all. The staff was active and has a positive attitude… Read Full Review

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★★★★☆

“Easy, simple and too the point”

Written on: 29/08/2014 by Marcc14 (1 review written)

The interactive messanger is very simple and easy to use, got to the point straight away with no painful conversations overall very good … Read Full Review

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★★★★★

“Quick and simple”

Written on: 28/08/2014 by ZariaPalmer26 (1 review written)

Was not previously aware of the option to speak online but my experience has been that I would do it again over the phone route. Knowledgable and quick, my query was resolved without pain and without the use of multiple operators which is the norm with other providers… Read Full Review

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★★★★★

“Fast and friendly online chat”

Written on: 28/08/2014 by Adairft301 (1 review written)

Setting up the account was very easy and the online chat service was fast and helpful. If the service stays like this during the whole tenancy, I definitely recommend… Read Full Review

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★★★★★

“Fast, easy and very kind.”

Written on: 28/08/2014 by evoin (1 review written)

Even typing, which is not very personal, I felt supported by you. My queries were resolved and it was in less than 3 minutes. And free! Perfect… Read Full Review

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★★★★★

“Great Customer service and great tariff prices!!”

Written on: 28/08/2014 by Paige94 (1 review written)

It's so easy to set up online, easy navigation throughout the site. Really up to date with their prices as well as sending out letters and emails to remind you of putting your meter readings in. Such a friendly company which I would definitely recommend to a friend. Had never heard of the company before until I moved into my own flat and started using them, great prices also. A very happy customer!… Read Full Review

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★★★★☆

“Chat and web site”

Written on: 28/08/2014 by skreb (1 review written)

I have trouble reviewing my account on line I would like to be able to review usage, how much that usage costs, how much I've credited the account with by my direct debit and an over all balance but I don't seem to be able to find a way to do it. However the online chat response is quick and the operators very helpful so it doesn't matter to much… Read Full Review

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★★★★☆

“Talk through bill and payments being made”

Written on: 28/08/2014 by rbLarsen224 (1 review written)

Contacted Spark over the internet with regards to a bill not being generated and being in credit. An up to date balance was given to me within 2 minutes, a refund issued and a new lower payment sorted! An IT issue was the reason for no bill being issued but one should be on its way. Thanks… Read Full Review

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★★★★☆

“Change of supplier”

Written on: 28/08/2014 by Donavanu259 (1 review written)

I contacted Spark energy as I am a new tenant and I wanted to move into a cheaper supplier. I am satisfied with the employee that I spoke as he did exactly what I asked without 100 questions why are you leaving and blah blah and he explained me what I had to do and what they will do now. Thank you for that… Read Full Review

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★★★★★

“The perfect review”

Written on: 28/08/2014 by Angie486 (1 review written)

It was great! These people know how to do their job and I am really impressed! Thank you… Read Full Review

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