Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
3.3 / 5
60% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★★★★

“New Gas and Electricity Supplier ”

Written on: 30/10/2014 by 262Duffy (1 review written)

I moved into my new property on 7th July 2014. Spark Energy being the supplier of both Gas and Electricity. My dealings with Spark Energy have been very cordial and efficient. They are a smaller company and it has been very pleasant to have a phone call answered by a human being rather than having to stumble through my previous suppliers labyrinthine call centre. I had to contact them a number of times due to my precious supplier not accepting that I had left them. At all times I have found… Read Full Review

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★★★★★

“Brilliant Speedy Response and Very Helpful in Set Up”

Written on: 29/10/2014 by Juney420 (1 review written)

I was spoken to by SR on the live chat function you have on your site (always a great way to contact companies) and within minutes I was set up and ready to go with the cheapest tariff and a direct debit which is to be reviewed in 3 months time to make sure I don't get overcharged (something that happens quite a lot these days when energy is concerned) The afore mentioned advisor was friendly and helpful and made setting up with Spark really simple, also setting up online for me too! As of yet… Read Full Review

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★★★★★

“Really good online chat service ”

Written on: 29/10/2014 by Nicholsonll233 (1 review written)

 was really helpful with all of my queries :)… Read Full Review

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★★★★★

“super service from SR”

Written on: 29/10/2014 by 47Whitehead (1 review written)

I spoke to scott (SR). He wasvery friendly and provided a thorough and helpful service. all my questions were answered and they put me at ease with regards to my concerns. … Read Full Review

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★★★★★

“Good customer service”

Written on: 29/10/2014

I was contacting spark today, to speak to them about my account and the way I want to pay my bills. I actually went on to chat with an employee, who was very helpful and quick to the task to complete my enquiry. All in all, Spark energy has a very good costumer service… Read Full Review

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★★★★★

“Online chat excellent service! ”

Written on: 28/10/2014 by MarleyCarter163 (1 review written)

I am a new customer and had a few questions so went to the website. It stated that there was an 8 min wait for the phone so I used the online chat. It was excellent! Very polite operator, gave me all the information I needed quickly and saved me on the phone bill! Excellent service!… Read Full Review

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★★★★★

“Fantastic review of bills and direct debit payments”

Written on: 28/10/2014

I used the LiveChat function with (CT) at SparkEnergy and had a very efficient and accurate conversation regarding meter readings, estimates vs. actual costs of energy and the re-assessment of my direct debit payments. Every question was answered quickly and accurately, which provided an excellent service from this energy provider… Read Full Review

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★★★★★

“DB - great”

Written on: 27/10/2014 by pali_mircea (1 review written)

I had a conversation earlier with DB, she was very prompt and helpfull. Thank you!… Read Full Review

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★★★★★

“SR was AMAZING AND VERY HELPFULL”

Written on: 27/10/2014 by davide81 (1 review written)

SR was very good, so kind and patient and very helpfull. He helped me with ny moving and balance. Very good… Read Full Review

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★★★★★

“Recomended , best , good”

Written on: 26/10/2014 by JaimeBryant (1 review written)

Very good company i will recomend it to everyone. Thank you… Read Full Review

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★★★★★

“Great staff”

Written on: 25/10/2014 by goMcIntosh68 (1 review written)

I very rarely comment online on anything, however, the spark energy staff are so good I have to. I have had friendly chats every time, that didn't feel like a chore. When I have made a reasonable request it has always been listened to and taken care of. This doesn't sound like praise but it is. Compare spark with the council tax and the difference is night and day. Thank you to the management for recruiting well and mostly thank you to your team for working with me not against me. It is very… Read Full Review

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★★★★★

“Happy”

Written on: 25/10/2014

Very helpfull staff had very fast answer… Read Full Review

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★★★★★

“Best customer service from an energy I've ever had”

Written on: 24/10/2014 by Ckwonderful (1 review written)

It was actually an enjoyable experience. It felt like customer service for a change rather than a mandatory facility. I didn't have to hold long for someone to answer and when they did it was almost like talking to someone I knew. The problem was resolved really quickly and everything was explained thoroughly. With other companies I would be so frustrated by the end of the call but tonight I left the call feeling happy. Its about time customer service was just that in this country and you guys… Read Full Review

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★★★★☆

“Happy with quick easy to use service. ”

Written on: 24/10/2014 by oqCallahan72 (1 review written)

Quick and easy to use interactive serivce which saves me the phonecall costs. I was very happy with technical support gentleman. He asked me relevant questions which I could answer. The problem was acknowledged and I was assured I would dealt with. However not so happy that it was about non issuing of bills which could cost me more than planned… Read Full Review

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★★★★★

“The adviser was great :)”

Written on: 24/10/2014 by Slitheric (1 review written)

The adviser was very helpful towards me, quick to the point and got me what I wanted immediately. Got my refund to me in 2 or 3 working days which is way better than the standard 28 days as I need to pay rent. He understood completely and there was no confusion at all. I would like it if he was rewarded as I believe he is an upstanding worker and benefits customers regularly as he has me today. Thank you for reading this. I sincerely hope you take this review into account as he deserves to… Read Full Review

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★★★☆☆

“Good customer service but costs too much a month”

Written on: 24/10/2014 by Antoinette69 (1 review written)

It's good customer service, via live chat, but costs too much a month. Every other month I would get an email and a letter through the post advising my bills were increasing by silly amounts but I live on my own and only ever burn 1 light bulb, a TV and perhaps a laptop/computer at any given time yet they wanted to charge me £75 a month, at one point. Far too much for such little electric, especially when I live on my own… Read Full Review

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★★★★★

“Fab quick service”

Written on: 24/10/2014 by Ashanti131 (1 review written)

I found Spark to be very helpful indeed, but, always use Live Chat to get things done! A great way to save time, during business hours. I had trouble closing my account due to a house move, till I did this; BT was the operator I suggest you ask for, if you experience any slowness or inefficiency at all. I was online perhaps 2 min and all sorted. Very happy customer… Read Full Review

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★★★★★

“I spoke to a lovely person on your chat who helped me...”

Written on: 24/10/2014 by EleanorAlvarez (1 review written)

I spoke to a lovely person on your chat who helped me out massively. She explained everything I needed to know and couldn't understand so well. I'm glad to have everything sorted now and wouldn't have been able to get to grips without her. Thanks!!… Read Full Review

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★★★★★

“Very Helpful”

Written on: 24/10/2014 by NaimaDay319 (1 review written)

Staff where very helpful with any queries I had, and helped resolved any issues… Read Full Review

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★★★★★

“absolutely helpful and patient!”

Written on: 24/10/2014 by 417Dougherty (1 review written)

The adviser was very helpful throughout our conversation and dealt with my inquiry in the smoothest possible way :)… Read Full Review

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