Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★☆☆☆
2.4 / 5
37.3% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★★★★

“Excellent help and advice”

Written on: 25/07/2014 by AishaCowan43 (1 review written)

Were currently moving house and its taken us ages to metre and stuff sorted but Scott at Spark energy was really helpful and reassured us about the process of swapping companies, making final payments and how to get metre readings. As this is one of our first properties that we have moved into alone, its really re-assuring to find a company who want to help you. Really great experience and would recommend Spark Energy to anyone… Read Full Review

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★★★★★

“So accessible”

Written on: 24/07/2014

Having previously called the spark helpline and getting a £60 mobile phone bill at the end of the month I was pleased to see there is now a live chat feature available. Scott was very helpful throughout the whole process and there was no wait time at all. He was able to answer all my questions and clear things up in no time at all. Great to have such efficient service. Thanks… Read Full Review

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★★★★★

“Account query”

Written on: 24/07/2014 by ManuelMoser434 (1 review written)

Very helpful all queries answered Thank you. Very satisified with service given… Read Full Review

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★★★★★

“Help at hand”

Written on: 23/07/2014 by Cole218 (1 review written)

I got a quick answer to my problem about getting a second account set up online and submitting a meter reading. The Spark person was friendly and efficient. I would happily use this service again it is much better than hanging onthe phone and somehow more personal… Read Full Review

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★★★★★

“Fantastic- Very Helpful (I Mean That)”

Written on: 23/07/2014 by onlybella (1 review written)

He listened to everything I had to say.. took his time to help me out and eventually had the issue resolved. I am grateful for his help… Read Full Review

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★★★★★

“very helpful. first to actually help”

Written on: 23/07/2014 by JettMcMahan (1 review written)

very helpful. first to actually help… Read Full Review

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★★★★★

“Great Experience nice guy”

Written on: 23/07/2014 by MikeWiley (1 review written)

Scott was very polite, concise and helpful. he gave me a quick and simple resolution to my questions. 5 stars… Read Full Review

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★★★★★

“very helpful”

Written on: 23/07/2014 by Hollisjc370 (1 review written)

Spot on only waited a few moments for live chat he was on the ball all the way !!quick and easy. I went to live chat because i could not update my meter reading on line. my readings had been over estimated. so that's why i used live chat, today, my advice would be to up date your readings every month… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 23/07/2014 by RylandLeonard (1 review written)

The live chat was fantastic, very helpful staff who got the question sorted. Thank you once again… Read Full Review

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★★★★★

“Good, friendly service”

Written on: 23/07/2014 by wgBowen131 (1 review written)

Good, friendly service… Read Full Review

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★★★★☆

“Review only of customer service”

Written on: 22/07/2014 by Aylaf50 (1 review written)

I was given Spark Energy as a supplier through my tenancy agreement but wanted to switch to get better rates. The review is only regarding the customer service of Spark Energy, rather than the product itself, and which I found very good - quick, efficient and friendly… Read Full Review

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★★★★★

“Help with Meter reading”

Written on: 22/07/2014 by Phipsy (1 review written)

I was unable to update my meter readings as my actual figure was below the estimate. I used the live chat and immediately got through to Scott. I briefly explained the problem, he located my account and asked for the readings. Once given he swiftly entered the correct readings and I've been told that the online account would be updated within 15 - 30 mins. Good service and doesn't cost anything to do online. Would use again to contact the company should I need to… Read Full Review

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★★★★★

“Quick and helpful”

Written on: 21/07/2014 by Keon15 (1 review written)

Bill related request was answered within 2 minutes and all sorted within 5 minutes. Would recommend Spark to a friend… Read Full Review

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★★★★★

“Meter Change and Dual supply”

Written on: 21/07/2014 by Hanna103 (1 review written)

What a fantastic experience, so easy to get the answers I was looking for. I just moved in and needed the meters changed to credit meters and agree a direct debit monthly payment. The agent was very knowledgeable and answered the questions with efficiency and politeness. resolved my query within 5 minutes. Very impressed with the speed and efficiency of the service. Certainly recommend Spark Energy to everybody. … Read Full Review

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★★★☆☆

“Requesting a refund”

Written on: 21/07/2014 by IanMoorcroft (1 review written)

A fairly simple process, and dealt with well by the representative, although his grammar left a little to be desired - your and you're should not be confused! I am not very pleased that it may take up to 28 days to process the refund though - another example of a corporate body holding on to customers funds in order to profit from interest, etc. It is particularly galling as I have the ability via my bank account to make instant transfers to other accounts, and receive funds likewise (paypal or… Read Full Review

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★★★★★

“SAVINGS”

Written on: 21/07/2014 by clemme (1 review written)

So psed with my on line chat. My operator went the extra mile with my requesr to increase my monthly DD.He worked out my average useage and advised me to reduce my proposed DD by £10. As they say every penny counts, so I am psed to be on track with my payments and save money. Thank you… Read Full Review

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★★★★★

“very good ”

Written on: 19/07/2014 by Moore360 (1 review written)

very prompt in doing it… Read Full Review

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★★★★☆

“Very helpful, and efficient”

Written on: 19/07/2014 by Landenw322 (1 review written)

Scott was very helpful and efficient at solving my problem. Preventing me from wasting undue time on the telephone. Many thanks… Read Full Review

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★★★★★

“Smooth change of suppliers”

Written on: 19/07/2014 by imFischer135 (1 review written)

Just moved to my new house so I am currently changing energy suppliers. EDF was too expensive. Contacted Spark Energy online. They were really helpful and clear about the different packages they offer. I have contacted today to ensure the change of supply was still going ahead as agreed. Although they had not set up my DD (which is compulsory for the plan I am on), Scott from Spark Energy did it for me in few seconds. Very happy with the professionalism and efficiency of the service… Read Full Review

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★★★★☆

“Very good customer service and friendly staff...”

Written on: 19/07/2014 by IreneCarson (1 review written)

Very good customer service and friendly staff (Scott). Ramez Qusous… Read Full Review

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