Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
3.4 / 5
61% of users recommend this
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Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★☆☆☆

“Still can't see my gas bill”

Written on: 02/03/2015 by Dunn1990 (1 review written)

I have been trying to see my gas bill online for nearly 9 months but still it is not there. It means I can't submit a meter reading and there are no bills. I complained about this a few weeks ago and got told it was fixed but it is clearly not… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 18/02/2015 by rireland547 (1 review written)

Call centre staff were friendly and helpful,however I feel that Spark Energy is one of a growing group of suppliers who are abusing their power to trick customers. I understand the policies but believe it is ridiculous not to notify customers when they are overpaying by substantial amounts over a period of time and then to keep that money for over a month before refunding. Please take this complaint on board and do not reply with an explanation of what policies are in place.....I understand… Read Full Review

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★★★★☆

“excellent customer service”

Written on: 11/02/2015 by ElisaMyrick11 (1 review written)

I rang today as I was considering a change of supplier.One of the menu options was to receive a callback once my call reached number one in the call queue.I did this with trepidation as with so many large companies this could stretch to a week or not at all. Callback came within 5 mins. !!!! I was dealt with in a really pleasant and helpful manner and reached an arrangement as satisfactory as others on the comparison website (minus the £30 cashback of course),but to my mind worth it for the… Read Full Review

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★★★★★

“Very Good Service”

Written on: 08/02/2015 by Leonard340 (1 review written)

We had an issue with charges on our bill that spark after a quick phonecall with no long delays were happy to sort out. Very efficient service… Read Full Review

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★★★★☆

“Helpful”

Written on: 02/02/2015 by Gaz_wakt (1 review written)

Online chat Very quick response, very helpful, and my issue resolved in minutes. Thank you… Read Full Review

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★★★★★

“New customer set up service”

Written on: 02/02/2015 by Raynev339 (1 review written)

Great personal experience, I was very happy with the level of service I received and also being offered different options was a great first impression. I was made to feel like an individual rather than a number and was thoroughly satisfied that the person I spoke to was knowledgeable and very helpful. What a great asset to your company this man is and made a fantastic first impression… Read Full Review

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★★★★★

“Very Helpful Service”

Written on: 31/01/2015

I received a very helpful professional clear service from Spark Energy and would be prepared to recommend them as an energy provider. … Read Full Review

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★☆☆☆☆

“I think the service was ridiculous I was owed £400...”

Written on: 30/01/2015 by Ean327 (1 review written)

I think the service was ridiculous I was owed £400 from over paying and I have been trying to get this back since November we are now going in to feb and they are still telling me it will be another 28 working days what a joke this is not acceptable and I will be advising people to stay well away from spark energy… Read Full Review

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★★★★☆

“House moving in issues sorted.”

Written on: 30/01/2015 by AdolfoHumphrey106 (1 review written)

Have been in touch with spark over the phone, as I have recently moved into a property and for some reason previous tenants haven't switched the gas over, or even told me who it is, which caused quite a bit of confusion on my side. Staff at spark had a poke around to see whatsup and gave me a clear rundown of what is going on and who is the current gas supplier, now I can actually contact em and get all moved over to Spark… Read Full Review

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★☆☆☆☆

“Seem helpful, But don't really care, I would give -5...”

Written on: 30/01/2015 by BrianHuffman (1 review written)

I will never be using or recommending spark for the following reason. After Charging for the wrong address spark have completely fobbed me off at every turn. The staff seem friendly while on the phone, as soon as I hang-up nothing seems to be done. Agreements have been made and broken, and every time I call they say it has been escalated, and on the next call? that's right, they don't even know I have a problem. It is absolutely ridiculous, as a HCAI work long hours and for the past few months… Read Full Review

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★★★★★

“Helpful, friendly service ”

Written on: 30/01/2015 by Marleneg481 (1 review written)

I thought the advisor I spoke to was very friendly and helpful. When he didn't know the answer to my question he asked his colleague and was more than happy to answer as many questions as I had. He explained things to me clearly and had a friendly manner… Read Full Review

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★★★☆☆

“There at last”

Written on: 29/01/2015

Have been building up credit on our account so we had over £500 in credit. We e-mailed Spark on 3 occasions without any useful response. I noticed the web chat and contacted them via that. SR took the call and agreed to revise our Direct Debit and return the £566 excess in the next 28 days or less. The call was handled very efficiently and hopefully we will get our over payment refunded as promised. If only we had had service like that in the past. Sparks bills are not the easiest to… Read Full Review

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★★★★★

“Very friendly and helpful ”

Written on: 29/01/2015 by Alyson467 (1 review written)

The gentleman i spoke to was informative and more than willing to take the time to talk me through the different options available to me as a new customer. He was very polite and friendly and setting up a direct debit was swift and hassle free. Excellent service. 10/10. would employ… Read Full Review

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★★★★☆

“Helpful friendly service”

Written on: 28/01/2015 by ankaet (1 review written)

Initially I had great reservations about the service Sparks provides as my ex boyfriend had dealt with the electricity bill (failing to change it from my name to his after this flat's management agency had forwarded my name t Sparks without my permission) beginning of last year and didn't realise that the low direct debit payments were not covering the usage costs. Ok so the website wasn't clear and we were not informed of the increasing build up of debt so I feel there was fault on both… Read Full Review

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★★★★★

“Very helpful staff”

Written on: 28/01/2015 by ytTodd1954 (1 review written)

Concise & very helpful telephone conversation & she sorted all my queries… Read Full Review

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★★★★★

“top service from Spark”

Written on: 28/01/2015 by MikaylaDuffy207 (1 review written)

As a Landlord with 42 properties I deal with most of the utility companies regularly therefore I have sampled the vastly differing service levels from the extremely poor (1 out of 10) to excellent (10 out of 10) Spark is 9 out of 10 1. Quick to answer 2. Will call you back if you don’t want to wait 3. The Staff are able to deal with all aspects of the process (this is extremely important. It is infuriating to explain the full issue to someone only to be transferred to another… Read Full Review

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★★★★★

“very good service to day as usual”

Written on: 28/01/2015 by 453Kelley (1 review written)

Takes me a long time to type. Best service ever… Read Full Review

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★★★★★

“disputed bill ”

Written on: 28/01/2015 by 83McGinnis (1 review written)

having been trying to sort out this situation since september your operative The man I dealt with has been the only person to be helpful. he was polite, sympathetic (which i might tell you goes a long way when you have been trying to get somethig sorted out for as long as i have) and above all did something. i know i was not supposed to use a name but in this case felt compelled to… Read Full Review

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★★★★☆

“Really helpful, answered most of my questions without...”

Written on: 26/01/2015

Really helpful, answered most of my questions without me even having to ask. Very attentive and helped to explain the tariffs to me to help me decide how to amend my account. Wasn't pushy at all like some companies can be, just gave me my options and said I could take my time to decide. Was really pleased, I've called x3 times in the past week to sort out quite a complicated issue with my account and each time I've come off the phone feeling happy and with all the information I need… Read Full Review

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★★★★★

“Extremely helpful staff!”

Written on: 26/01/2015 by LSchulz (1 review written)

Spoke to a new staff member tonight, who was extremely helpful and was able to quickly answer my query. Offered to call me back in a few weeks to let me know on progress with the transfer of provider which I found helpful and conscientious. Excellent service, cant wait to get transfered back to Spark following a recent house move… Read Full Review

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