Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
2.7 / 5
44.8% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★★★★

“Best price, some minor billing issues but vastly improving”

Written on: 27/08/2014 by judderod (1 review written)

After a shaky start with a few minor problems, things seem to have settled down now after nearly a year with them. They were the cheapest for us at the time we signed up so I was prepared to put up with less than perfect service. But things do seem to be improving, especially with their customer service. Just now I checked our account and noticed we hadn't received a bill in almost 5 months. I started an online chat and within 5 minutes I had a new bill created, my account reviewed and my… Read Full Review

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★★★★★

“Great customer service experience.”

Written on: 27/08/2014 by Anatolikos21 (1 review written)

The employee who took care of my query was very helpful and always keen to explain everything about the account and the tarrifs. Friendly, gentle and punctual so everything that's needed for a great customer service experience! Thank you very much!… Read Full Review

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★★★★★

“Scott was Amazing”

Written on: 27/08/2014 by joao.andre.g (2 reviews written)

As new member-to-be I received my welcome pack at my address but failed to find my Costumer Reference Number. (Although I turned and tossed every page). After a few minutes it was a bit frustrating so I decided to see if your live chat was of any help. And god it was! Scott greeted me politely and was very friendly! As soon as I told him my issue, he took seconds to solve it! I wish every costumer care provider was like him! Thank you for your help Scott :)… Read Full Review

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★★★★★

“very good experience!”

Written on: 27/08/2014 by Trevino15 (1 review written)

I never submit meter readings on time since I travel a lot and somethimes I'm away for 2 months so every 3 months I'm jumping on "Live Chat' and talking to the member of staff who recalculate my balance. So easy so quick and save time with updating meter readings every month… Read Full Review

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★★★★★

“good fast service”

Written on: 27/08/2014

Quickly and politely resolved my issue… Read Full Review

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★★★★☆

“Question on tariff I am on”

Written on: 27/08/2014

Needed to verify what rate I was on, and found that the 'chat' was answered very quickly, and then the matter was dealt with fast and efficiently. Thank you. Query now as to why I have not received a bill recently, and so that need addressing. … Read Full Review

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★★★★☆

“Customer service is responsive and professional”

Written on: 26/08/2014 by 251RossiItalian (1 review written)

Spark has been my supplier for almost two years, and service has always been smooth and trouble free. When opening, closing (I've left the UK), and managing my account in the meantime, the customer service reps have always been pleasant, prompt, responsive and efficient. It can take some time to reach a live customer service rep, but I have usually been able to resolve matters quickly on the website or via live chat with a minimum of inconvenience. I would choose them as a supplier in the… Read Full Review

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★★★★☆

“Online help/chat facility”

Written on: 26/08/2014 by arMoreno84 (1 review written)

I needed some help with a question about my meter. The Chat Operator was quick to pick up my request for assistance. He was clear in his answers and helpful with advice. Much better than waiting in a phone queue!… Read Full Review

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★★★★★

“Very useful chat service”

Written on: 26/08/2014 by Simmonslo149 (1 review written)

Really good and professional service, where the operator was able to access my account and do everything I needed. Quick & effective as what you would require from such service… Read Full Review

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★★★★★

“If cost wasn't a problem i probably wouldn't leave”

Written on: 24/08/2014 by HarperChurchill465 (1 review written)

The only reason i am leaving Spark is because i found a cheaper alternative for the amount of electricity i use. The customer service here has always been above excellent and today the advisor proved that again to me. Some of the big boys could do with taking some notes from whoever is training these customer reps at Spark because they are spot on, friendly, helpful and above all get you the exact information you are after with minimal fuss but security still high… Read Full Review

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★★★★★

“Helpful ”

Written on: 24/08/2014 by 86Connolly (1 review written)

Scott was very helpful and helped me get my account up and running, prior to our chat I was considering changing energy supplier as I hadn't heard anything about my account for several weeks. Scott sorted it out very quickly and was thorough. … Read Full Review

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★★★★☆

“good”

Written on: 24/08/2014 by OctavioHastings (1 review written)

Helpful. Answered my questions. Won't recommend though because I have just started with Spark. It will take a bit more work to prove themselves… Read Full Review

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★★★★☆

“online chat”

Written on: 23/08/2014

the online chat was very easy to use and the man was very helpful. i got all the information i needed and everything was resolved as needed… Read Full Review

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★★★★★

“Brilliant, quick and easy!”

Written on: 23/08/2014 by Gavyn31 (1 review written)

Was expecting a call back from Spark but when nothing materialised I decided to try the chat facility. It was really quick and easy and my final bill was sorted far more painlessly than on the phone! Would definitely use this facility again… Read Full Review

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★★★★★

“It was very helpful and really nice It was very...”

Written on: 23/08/2014 by StephanieWebb (1 review written)

It was very helpful and really nice It was very helpful and really nice It was very helpful and really nice … Read Full Review

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★★★★★

“very helpful!”

Written on: 22/08/2014 by caye2304 (1 review written)

just used the live chat function and spoke with an advisor  He was extremely helpful and provided the information i required extremely promptly! Always been very happy with Spark and am on the best possible plan as i have been now for near 2 years. The advance saver plan is great as we have a large family so we are never paying more each month it is a steady amount throught the year… Read Full Review

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★★★★★

“Quick problem solving”

Written on: 22/08/2014 by BPeterJ (1 review written)

Quick, efficient, cheerful response to my muddle and a simple solution. Very well done!… Read Full Review

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★★★★☆

“Great customer service”

Written on: 22/08/2014 by O'Gradyzg33 (1 review written)

Each time ive contacted Spark, the customer service team have been great. When i've called in, its taken quite sometime to get through but once i have, they have resolved my queries quickly and efficiently. It's even easier to use the online chat, with the same outcome. Thanks guys!… Read Full Review

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★★★★★

“Customer Service surprisingly good”

Written on: 22/08/2014 by Bentley28 (1 review written)

I had read horror stories about Spark energy and was very worried when Foxton's cheekily assigned them to me. I guess they are trying hard to improve because my experience with them thus far was flawless… Read Full Review

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★★★★★

“Great service”

Written on: 22/08/2014 by Terrancem224 (1 review written)

I chatted with an advisor called Scott. I have recently moved into a property previously supplied by Spark. Scott helped me set up a new account, a new online account and a direct debit plan. He was polite and patient throughout and dealt with all my queries. Thanks!… Read Full Review

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