Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
3.4 / 5
61% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★★★★

“very good service to day as usual”

Written on: 28/01/2015 by 453Kelley (1 review written)

Takes me a long time to type. Best service ever… Read Full Review

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★★★★☆

“Really helpful, answered most of my questions without...”

Written on: 26/01/2015

Really helpful, answered most of my questions without me even having to ask. Very attentive and helped to explain the tariffs to me to help me decide how to amend my account. Wasn't pushy at all like some companies can be, just gave me my options and said I could take my time to decide. Was really pleased, I've called x3 times in the past week to sort out quite a complicated issue with my account and each time I've come off the phone feeling happy and with all the information I need… Read Full Review

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★★★★★

“Extremely helpful staff!”

Written on: 26/01/2015 by LSchulz (1 review written)

Spoke to a new staff member tonight, who was extremely helpful and was able to quickly answer my query. Offered to call me back in a few weeks to let me know on progress with the transfer of provider which I found helpful and conscientious. Excellent service, cant wait to get transfered back to Spark following a recent house move… Read Full Review

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★★★★★

“fantastic customer service”

Written on: 26/01/2015 by Leea362 (1 review written)

Very professional and friendly customer service staff. Caanot ask for more. issue delt with speed… Read Full Review

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★★★★☆

“Service good thanks”

Written on: 26/01/2015 by Johnny1976 (1 review written)

Assistant on the phone was super helpful with a great telephone manner, Spark are good, it feels like they are a new company finding their feet but that's OK. Prices are good with options for various plans. I wish I new when my economy seven begins and ends daily and I wish the bills had more information about my personal usage and less info that doesn't relate to me. Apart from that as long as their prices remain competative I intend to stay with Spark… Read Full Review

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★★★★☆

“Excellant customer service”

Written on: 25/01/2015 by ihO'Rourke1960 (1 review written)

I called Sparks energy customer services and was answered straight away. The representative was helpful and friendly and my query was sorted out within a few minutes… Read Full Review

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★★★★★

“the First time”

Written on: 25/01/2015 by Alexia1981 (1 review written)

this 5 star is for the Lady that helped me today. She did exactly what I wanted with my bill. This is the first time I have contacted spark and was dealt with like a customer not having to complain. This means I will be staying with spark for the foreseeable future but if I get customer service like that again my recommendation will turn to a 'yes'. I was able to keep my direct debit down by £80 per month!!! on what spark wanted to set it at. I will hold final judgement until I get my updated… Read Full Review

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★★★★★

“Experience With Spark Energy”

Written on: 24/01/2015 by SKirsty (1 review written)

Spark energy have very friendly staff who are easy to talk to and explain things in direct and simple terms. They are reassuring and have helped me to create a tariff that best suits my personal situation. The online account is easy to navigate and they have a callback system so you don't have to be on hold for ages on your weekend or lunch break… Read Full Review

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★★★★★

“CUSTOMER SERVICES”

Written on: 23/01/2015 by Weathers (1 review written)

i had to contact customer services and my query was dealt with by a gentlemen  who was very friendly and extremely helpful. His attitude to me as a customer was excellent and he dealt with my query politely and efficiently. In all I would say that the treatment I received was second to none… Read Full Review

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★★★★★

“Great Sevice”

Written on: 23/01/2015 by Hanbos1980 (1 review written)

Great service and both the Contact centre and website are helpful and easy to use. Easy to log a meter reading and staff are pleasant and extremely helpful. Definately recommend… Read Full Review

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★★★☆☆

“Helpful Customer Service Staff and Terrible Systems”

Written on: 23/01/2015

Each quarter I get a standard letter from Spark stating that my monthly direct debit is to increase from £75 to around £180. This is clearly ridiculous as, based on meter readings, the direct debit I pay should give me a 'cushion' through the winter. At first I thought it was to do with a back-dated muddle about meter readings. But no - it transpires that the onus is on the customer to provide monthly meter readings, otherwise this 'standard' estimation is used. The customer service staff… Read Full Review

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★★☆☆☆

“Unsatisfied . ”

Written on: 22/01/2015 by ViKasBhardwaj (1 review written)

I am very annoyed with your staff as he did not ring me what we agreed . I have not done anything for that hour. It cause me a lot of frustration and inconveiEnce… Read Full Review

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★★★★★

“Thank you”

Written on: 22/01/2015 by victoriaclare (1 review written)

Special thanks to the adviser, he was so helpful with great advice setting me up as a Spark Energy Customer… Read Full Review

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★★★★★

“Understanding, empathetic and extremely helpful”

Written on: 22/01/2015 by KatherineEleanor (1 review written)

I needed help with an account as the previous account holder had passed away. The rep that helped me was truly amazing! He was so kind and helpful. He couldn't do enough. I'm extremely happy with the service that I have recieved today and couldn't have asked for a better rep to help assist me. I would be happy to recommend spark energy to anyone purely based on the customer service they provide. A professional and polite phone call that has left me completely satisfied and made things a bit… Read Full Review

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★★★★★

“Very good service!”

Written on: 22/01/2015 by Laurel337 (1 review written)

Fantastic service, very helpful and understanding staff member… Read Full Review

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★★★★★

“Beth was amazing”

Written on: 22/01/2015 by Beckhamj343 (1 review written)

incredible customer service .. well done… Read Full Review

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★★★★★

“Great customer service”

Written on: 22/01/2015 by MarleySmith285 (1 review written)

I contacted spark with a query about a bill they had sent me. The person I spoke to was fantastic, very polite and helpful. She soon sorted out my query and made my day. Excellent customer service. I wish I could remember her name, she is a great asset to spark energy… Read Full Review

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★★★★☆

“General inquiry about economy 7”

Written on: 20/01/2015 by mildwater (1 review written)

Just wanted to say the man I dealt with was very helpful with regards upgrading to Economy 7 tariff, it was a very personal service and i like the fact that he emailed me direct from his email, so i have a 1 to 1 experience, this is good. He took his time to make sure the facts he was giving me were correct and i am now waiting to hear when the meter can be changed. Good customer service all round… Read Full Review

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★★★★★

“A pleasure.”

Written on: 17/01/2015 by Strong113 (1 review written)

The Lady I spoke to was fantastic, I have everything sorted in a good amount of time, she was patient with me and explained everything that was need. I would recommend this to anyone!… Read Full Review

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★★★★☆

“Very good call centre worker”

Written on: 16/01/2015 by Eliana1966 (1 review written)

I had a bumpy start with Spark (I had heard they had a bumpy start all round). However, I have just come to the end of my first year with them and have saved £450 this year. The only annoying thing is that you pay in advance, so when you sign up it's quite expensive (2 months out at once). Just had really helpful conversation with their call centre, who refunded the stonking £450 credit on my account straight away. Pretty impressed all round… Read Full Review

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