Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
3.4 / 5
1174
62% of users recommend this
  • Value For Money

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Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★★★★

“scott MCfarlane-great customer service! ”

Written on: 18/06/2015 by Tashamays (1 review written)

I moved into a property and wasn't aware of who the energy supplier was so called up as I had received a bill that felt too expensive. I rand the first time and spoke to someone who denied my request to be put on the DD tariff. So I then spoke to someone else on live chat who was also unhelpful. I then rang again today to make a complaint and one of your team members really helped me out. He was genuinely interested in what had gone wrong and made it seem so simple in helping to resolve it… Read Full Review

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★★★★☆

“Great customer service”

Written on: 16/06/2015 by BrentChandler (1 review written)

very helpful customer service, helped me understand my bills, which are rather hard. very patient and took their time to understand my query. They seemed very willing to help, and i loved the fact they had previous conversations on file, so i was telling someone the same story over again saving us as a customer time. Great team :D Thank you… Read Full Review

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★☆☆☆☆

“Confusion and Inaccuracy”

Written on: 15/06/2015 by gnBuchanan1947 (1 review written)

From my first bill to the last I have never been able to understand or agree the amounts charged. I was worried about not paying enough and upped my direct debit, but was still left anxious because of inaccurate billing. Customer service has got better, but billing is still very poor. I am relieved to see the last of Spark Energy - never again!… Read Full Review

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★★★★★

“Opening Meter Readings”

Written on: 12/06/2015

Having just moved house I find that the property is supplied by Spark Energy. Spark's opening meter readings did not agree with my readings. I rang Spark and got through to him within a couple of minutes. Very friendly and efficient and I'm sure my problem will now be resolved… Read Full Review

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★★★☆☆

“Mix-up over transfer of supply”

Written on: 04/06/2015 by KierraRoach (1 review written)

I have been satisfied with Spark previously. However, I arranged to transfer the electricity and gas supply for my son's new flat in London, for which I pay the utilities, and after some time my own supplier notified me that someone else was taking over from them. Spark had made a mistake and my electricity supply had already been transferred before I was aware, which is causing more trouble in getting it back again. Spark have been helpful in sorting out this mix up, but it should not have… Read Full Review

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★★★★★

“Outstanding Customer Service”

Written on: 03/06/2015 by Daniel_Barrett1 (1 review written)

No issue with any of the service provided by Spark, easily the most efficient online bill management utility system I've used Customer service team (in particular ES) were absolutely brilliant, minimal waiting time and maximum efficiency in answering my problems, providing impartial advice on my billing and how I can better manage my monthly DD. Polite, friendly and very knowledge able the services Definitely would recommend to anyone who has moved into a new property (like myself) if you… Read Full Review

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★★☆☆☆

“Life with Spark Energy”

Written on: 25/05/2015 by exsparkcustomer (1 review written)

I have over the years used many different energy suppliers with mixed success/failure in regard to billing issues.Spark are no different despite my hopes.The big 6 never surprise me but this is a small outfit by comparison.I built up a credit balance of £2000 in less than two years.Not wishing to fund a supplier any longer I moved.After many attempts to bill me correctly the debt collectors were called off and I await a credit back to my account.Not a happy experience!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Slow refund”

Written on: 22/05/2015 by 389O'Leary (1 review written)

It has taken them six weeks to repay an over payment but it only takes them a matter of seconds to take money from my account. They should not be over charging and my monthly fee was never reviewed. All round BAD!… Read Full Review

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★☆☆☆☆

“Do you call this customer service?”

Written on: 22/05/2015 by HezekiahLamb (1 review written)

We queried a mistake on our invoice. We had been overcharged (almost 3 times the true total). This meant you had increased our monthly standing order.We spotted the mistake and reported it with questions about conversion rates and why we had not received the expected price reduction announced earlier in the year. In reply we got emails saying 1)yes we had been overcharged and this would be corrected. 2) we are not getting the price reduction as our bill is cheap enough already 3) the figures we… Read Full Review

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★★★★★

“Outstanding Customer Service ”

Written on: 21/05/2015 by Cochran83 (1 review written)

When I called and after going through the service selection process, I was told via recorded message that your consultants were very busy and I would be held in a queue. Based on previous experience of other providers, I prepared myself for a long wait. However, within a couple of minutes I was told that I was number one in the queue and within forty seconds of this a consultant picked up my call. He was very helpful in dealing with my questions and generally charming of manner. He dealt with… Read Full Review

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★★☆☆☆

“could do better”

Written on: 21/05/2015 by 1959Cruz (1 review written)

Not very good at their paper work, set up a direct debit with them and the took no payment, I have to set this up again with them after I got a bill I haven't had a bill for over 6 months now had to ring up for one would not use them… Read Full Review

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★★★★☆

“My recent query was sorted out promptly”

Written on: 15/05/2015 by pzCasey497 (1 review written)

My recent query was sorted out promptly… Read Full Review

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★★★★★

“Brilliant and Fast!”

Written on: 01/05/2015 by RachelMullaney (1 review written)

She was a brilliant help. Really efficient and professional! Love this service. Made things very easy and was better than being on the phone! A lot more practical… Read Full Review

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★★★★★

“Best Customer Service Ever”

Written on: 01/05/2015 by Rosemary5 (1 review written)

Every time you contact Spark they're always promptly available, super friendly and know exactly all the answers to your questions. The adviser was the most helpful - sorted out my direct debit in a matter of seconds and informed my previous supplier about the cut off meter reading which they got wrong. Very refreshing to deal with such a great Customer Service… Read Full Review

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★★★★★

“Really easy process”

Written on: 21/04/2015 by Gabriel298 (1 review written)

I'm a new tenant in a property and had arrears in the electricity key. I used the online chat and the very helpful person sorted everything out for me really easily and efficiently. Would definitely recommend. I really liked the ease of it all and the politeness or the representative… Read Full Review

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★★★★★

“Easiest customer service experience”

Written on: 10/04/2015 by Skylarj197 (1 review written)

The customer service advisor was very fast to respond to my query. I didn't have to wait in a que, and was speaking to an advisor within a few seconds. Scott was quick to resolve my billing query, and overall it was probably the easiest experience of dealing with a utility company or any large corporation that I've had. I would definitely use the online chat service again. Excellent customer service… Read Full Review

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★★★★★

“Online chat with Scott today”

Written on: 08/04/2015 by Shayleex1963 (1 review written)

OH and I recently moved into a rented property, we notified our old supplier, gave them all the required info and they told us they were to undertake a meter reading on the new property, well, this never happened,but we were totally unaware of this as the electricity supply was fine. We had rec'd post from a company called Sparks, just addressed to the 'Tenant', thinking this was junk mail, we had been returning it, a web search revealed who Saprks are, and an online chat got everything sorted… Read Full Review

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★★★★★

“new contract”

Written on: 04/04/2015 by Taylor496 (1 review written)

Kaye has been great and had an answer to all my questions. Thank you for your help and patience. :)… Read Full Review

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★★★★★

“Good customer service and value from Spark”

Written on: 31/03/2015 by Mags123456 (1 review written)

Spark offer good straightforward value for money. It takes about 10 minutes or more to get through on the phone but the advisors are very courteous and efficient. I have to ring every quarter to download a bill as their system does not do this automatically for some reason but they are very fair and, if a large credit builds up ,a partial refund and downward adjustment in direct debit is suggested. Very happy with my new supplier. Have been with Spark for a year now… Read Full Review

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★★★★☆

“Used to be pants now the changes are really great”

Written on: 24/03/2015 by Kerrieb123 (1 review written)

I didn't have a very good experience with Spark when it was forced upon me by my landlord. They took over 20 minutes to answer the phone. But it seems they are now a company that listens to their customers. They answer the phones very quickly, always call back when they say they will they even offer a free number that is included in my mobile phone tariff that i can call free of charge. The live chat is excellent I've always had a great experience. The only thing i would like them to change… Read Full Review

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