Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
3.4 / 5
1192
61% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★☆☆☆☆

“Extortionate bill!!”

Written on: 20/08/2015 by emag123 (1 review written)

When we moved house Spark was the current supplier. I had arranged to transfer back to npower as before and was told this would take 4- 6 weeks therefore in the meantime I stayed with Spark. My bill for 46 days of duel fuel came to an eye watering £335. Disputed this and was told I was on the higher rate as I hadn't set up a direct debit- who would set up a direct debit for one month?! Absolutely criminal. Would never recommend now… Read Full Review

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★★★★★

“ great!”

Written on: 18/08/2015 by FabianJenkins (1 review written)

the person I dealt withwas the only one who took responsibility to deal and sort out this incorrect bill. Everyone else was inefficient and made empty promises. I was impressed with his professionalism and promises to keep me updated while he sorted and dealt with my bill. Your company need more people like the person I dealt with who have the skills and ability to deal with these matters… Read Full Review

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★★★☆☆

“Helpful but difficult to get in touch with them in the...”

Written on: 14/08/2015 by EmmyHealy (1 review written)

Helpful but difficult to get in touch with them in the first place, had to try over and over again to get to chat with somebody. Would have preferred to be kept on hold… Read Full Review

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★★★★☆

“Switch over query”

Written on: 14/08/2015 by Trujillo159 (1 review written)

I had a query regarding switching my electricity provider which was answered promptly, and I received all the information that I asked for so I am very satisfied with Spark's customer service on this occasion… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 13/08/2015 by 36MacGregor (1 review written)

so expensive charged me £300 for a month of gas when i lived on my own and was never home hardly rip off… Read Full Review

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★★★★★

“Very kind and fast :) ”

Written on: 12/08/2015 by redimer (1 review written)

Like all ways contacting spark energy (live chat) was fast and pleasing :) My problem was fix and my energy bills are low as it possible! If you know how to use computer and online services Spark energy is best! Ps. My english is not perfect and i make a lot of mistakes but this didn't stop Spark energy employee for helping me :)… Read Full Review

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★★★★★

“Good service online”

Written on: 12/08/2015 by Brooke1986 (1 review written)

The operator was prompt and helpful; managed to answer all my questions and was surprisingly fast… Read Full Review

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★★★★★

“Great and reliable service”

Written on: 09/08/2015 by Copelandiu313 (1 review written)

Really great service and attention. the operator solved my problem in less than 5 minutes, which is really great… Read Full Review

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★☆☆☆☆

“Awful Customer Service ”

Written on: 08/08/2015

I disputed my final bill as I knew it was incorrect. After 4 calls over an hour on the phone and numerous staff employees telling me I was wrong. I have finally got a result today when I pointed out they had charged me for 36 months standing charge instead of 12. When Spark staff cant even read the bills correctly, how do they expect their customers too… Read Full Review

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★☆☆☆☆

“Confusing website, terrible service, keep taking money!”

Written on: 07/08/2015 by 33Pike (1 review written)

When we moved into the flat, this was the provider that the last tenants had been using. They warned us, when we viewed the property, to switch providers immediately as Spark were expensive and the customer service were not helpful. We should have listened to their advice. While trying to set up an account, this was necessary to switch provider, the website would not recognise the account number on our 'welcome letter', so we had to call customer services. One good thing Spark offer is a 'call… Read Full Review

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★★★★★

“AMAZING CUSTOMER SERVICE ”

Written on: 07/08/2015 by anjaswan (1 review written)

I am extremely satisfied with the help I received today off  them. She was straight to the point and put my mind at ease when I was worried about my bill. She was clear about what she needed from me and explained why my bill was showing the way it was. We got to the bottom of it easily and I can honestly say it was a stress-free and pleasant process. Thank you so much… Read Full Review

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★★☆☆☆

“My final payment”

Written on: 06/08/2015 by Meltonyl233 (1 review written)

I'm really disappointed with this company because you were charging 104 per month and when i changed my supplier my final bill was 134£. My house is 1 bed so how it's possible my bill be higher than some houses with 2 ou 3 bedrooms? I won't advice your company for any of my friends. … Read Full Review

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★★★★★

“Scott Robertson”

Written on: 05/08/2015 by Gielty1 (1 review written)

I have had ongoing issues with my bill and readings for the past 8 months and was told it would be dealt with. I hadnt heard a thing from anyone until I had an review for my DD payments, which were going to double! Scott answered my query and helped sort out this ongoing issue within 2 days! Was so happy that someone finally took the time to help with this issue :) very happy with Scott's efficiency and dedication Thanks again!… Read Full Review

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★★★☆☆

“you are still very expensive ”

Written on: 05/08/2015 by Koenk354 (1 review written)

expensive and difficult to get thru in the past. just now i had an amazing experience with your online chat but in the past very frustrated. so I am still gonna say no... to recommending you to someone. Her name online was Kaye and you should give her pay rise. she was the only one who communicated well in the last year… Read Full Review

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★★★★★

“Great service, helpful staff”

Written on: 03/08/2015 by Mylaa132 (1 review written)

Examining my bill - discovered overpayment (entirely my fault, I should keep an eye on my usage). Staff were exceedingly helpful, raised refund and reduced my monthly bill substantially. Woo!… Read Full Review

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★☆☆☆☆

“Feedback”

Written on: 31/07/2015 by Bewilderedagain (1 review written)

I called to ask for a letter of explanation. No letter received. I call again and no letter but an email to say you can't send letters. So, more days go by without the letter. What was the letter about. An explanation for a refund sent for an overpayment on an account closed well over a year ago. I am surprised you are still in business. Good luck - clearly you need it… Read Full Review

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★★★★★

“ the person I dealt with- what a star!”

Written on: 11/07/2015 by jtMunn70 (1 review written)

For some reason from May 15, there was an issue with my bill I had spoken and emailed a number of people to resolve this issue, and no one ever got back to me and no one ever resolved this issue, until today. I spoke to  the person I dealt with within 30 minutes he called me back left a message to say he had resolved my issue, then also emailed me a revised copy of the new bill. He then rang me back we went through a payment plan and it was sorted. He was outstanding professional and dealt… Read Full Review

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★★★★☆

“Satisfied in the end ”

Written on: 09/07/2015

After initial dealings with one very unhelpful and rude member of their team who caused me no end of grief, I was eventually dealt with by a lovely, polite and helpful young lady who sorted my issue imediatly and in the most professional and polite manner. I'm very pleased with the final outcome ...well done for employing at least one decent employee !!… Read Full Review

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★★★★★

“scott MCfarlane-great customer service! ”

Written on: 18/06/2015 by Tashamays (1 review written)

I moved into a property and wasn't aware of who the energy supplier was so called up as I had received a bill that felt too expensive. I rand the first time and spoke to someone who denied my request to be put on the DD tariff. So I then spoke to someone else on live chat who was also unhelpful. I then rang again today to make a complaint and one of your team members really helped me out. He was genuinely interested in what had gone wrong and made it seem so simple in helping to resolve it… Read Full Review

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★★★★☆

“Great customer service”

Written on: 16/06/2015 by BrentChandler (1 review written)

very helpful customer service, helped me understand my bills, which are rather hard. very patient and took their time to understand my query. They seemed very willing to help, and i loved the fact they had previous conversations on file, so i was telling someone the same story over again saving us as a customer time. Great team :D Thank you… Read Full Review

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