Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
2.9 / 5
49% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★★★★

“I had all the answers I was looking for and more.”

Written on: 19/09/2014 by BrynleeGuthrie300 (1 review written)

The member of staff I talked to was very kind and helpful. I just moved in so I had a lot of questions and he was very patient with me and extremely helpful… Read Full Review

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★★★★★

“Great service”

Written on: 19/09/2014 by Crockettgn381 (1 review written)

Very helpful, and nothing was too much trouble. Service was quick too. Did not wait at all… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 18/09/2014 by StevenHardstaff (1 review written)

Having received my bill, I noticed that I was a quarter behind. Visiting the site I opened their chat window and I was responded to within seconds. After just stating the issue, the agent checked my account and agreed with me and generated the missing bill. My query was resolved within 5 minutes. I would definitely recommend SPARK Energy to anyone thinking about switching or who has had enough of the their big 6… Read Full Review

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★★★★★

“Excellent service from Spark Energy”

Written on: 18/09/2014 by 51McNally (1 review written)

I joined Spark Energy in August 2013 so have been with them for just over a year now. I was skeptical at first because they were not very well known, but I have to say that I have received excellent and prompt service whenever I have made contact. I have had no reason to complain about anything, so all in all I would give them 10/10, which is more than I can say for the so called Big Six… Read Full Review

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★★★★★

“Quick, helpful and polite”

Written on: 17/09/2014 by mhBailey404 (1 review written)

The staff member was very quick to solve my problems and to recalculate the bill. He could promptly understand my requests and give me the correct answers. In the meantime, he was very kind, polite and helpful. I strongly recommand Spark energy, in particular the customer service chat… Read Full Review

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★★★★★

“Live chat helpline”

Written on: 17/09/2014 by LeilaniGrantham (1 review written)

The person on the live chat was pleasant more than helpful and resolved the query with no problems a pleasure to deal with.I would recommend spark energy to family and friends… Read Full Review

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★★★☆☆

“good customer service”

Written on: 17/09/2014 by Wendyx103 (1 review written)

As a new customer, i hit a few teething issues, but the customer service was excellent as i could use live chat on their website to speak to somebody quickly and to get the job done… Read Full Review

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★★★★★

“very friendly and helpful and got problem sorted...”

Written on: 15/09/2014 by Graceyy2013 (2 reviews written)

very friendly and helpful and got problem sorted quickly thanks… Read Full Review

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★★★★☆

“Great service”

Written on: 14/09/2014 by McCarty446 (1 review written)

The call back service and the way you could instant message them was really handy, since it meant you didn't have to spend ages waiting on the phone. A breath of fresh air from the big six who seem to have stopped trying… Read Full Review

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★★★★★

“easy to deal with, flexible, forward thinking”

Written on: 14/09/2014 by ValentinoMcMillan (1 review written)

I have been with spark for a few years now. yes they have made a few errors but are very quick to put them right. The way you communicate with this company is very forward thinking and suits me down to the ground. Normally the operative you email or chat online too or speak to on the phone deals with whatever needs dealing with right away. This company is very forward thinking and I enjoy integrating with them… Read Full Review

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★★★★★

“Live Chat Service Review”

Written on: 12/09/2014

Today I communicated with an adviser on the live chat help service and found the experience very helpful...he was able to answer all my questions and queries clearly and I am entirely satisfied with the result. There was nothing about the service that I didn't like. I think that live chat is an excellent service. well done. ( I wish BT could learn a thing or two from you!!!)… Read Full Review

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★★★★★

“Really a pleasure to actually be in contact with a...”

Written on: 12/09/2014 by bounty165 (1 review written)

Really a pleasure to actually be in contact with a real person without the cost of a telephone call--He was such a help. There was not a delay in waiting for the contact either. Made my Day to speak? to such a happy and pleasant employee… Read Full Review

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★☆☆☆☆

“Overpriced”

Written on: 11/09/2014 by BrooklynHunter446 (1 review written)

I have just finished a 6 month rental of a 2 bed bungalow and had to go with spark energy due to estate agent requirement I can now reveal there true costs they charged me 19.2 pence per kw hr .I have just moved and my new supplier First Utility are charging me 11.9 pence per kw hr what a big difference . I read my meter monthly and my bill for August 2014 was £68 electric for a 2 bed bungalow in the summer its a rip off don't go with them… Read Full Review

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★★★★★

“Switching tariff”

Written on: 11/09/2014 by Rose196 (1 review written)

Very nice to talk to, helpful and concise… Read Full Review

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★★★★★

“Customer service great!”

Written on: 10/09/2014 by 297Combs (1 review written)

Really good online customer service. … Read Full Review

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★★★★☆

“Live Chat Experience ”

Written on: 09/09/2014 by Beachrn469 (1 review written)

I was moving out of the property and spending time outside the UK so had to close my account over live chat. I could not imagine that it would be so easy to do that online. Staff members were very helpful, polite and friendly too. The service is efficient and user friendly. Thanks for making this day easier!… Read Full Review

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★★★★★

“"quick effcient and friendly"”

Written on: 09/09/2014 by oandrhi (1 review written)

I spoke to an advisor and he helped sort my question so much quicker than on the phone, what an efficient service!! Owen Roberts 13 Egerton Road Wilmslow Cheshire, SK9 4DG. This service cuts waiting time and allows the operater to deal with your request vertually as you are requesting it, it's as if they can see what you are typing as you type it!!! (I think they can!!) This system allows you work quickly with people who also work quickly and are computor literate. This is not to knock your… Read Full Review

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★★★★★

“Great Service”

Written on: 08/09/2014 by stefancbu (1 review written)

I spoke with an advisor today and he was a pleasure to speak with. Very helpful, great service :) Happy Customer … Read Full Review

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★★★★★

“excellent customer services, online chat is brilliant...”

Written on: 07/09/2014 by Courtney437 (1 review written)

excellent customer services, online chat is brilliant and quick no waiting, and nice friendly helpful staff… Read Full Review

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★★★★☆

“Good experience resolving an error”

Written on: 07/09/2014 by Ballardud223 (1 review written)

I used online chat today to ask a question about when is a good time to submit meter readings which resulted in the chap clearing some error that had meant previous meter readings were not registered. Had a refund a reduction in the DD amount. If it were the other way around then I might not be pleased of course. Scott was friendly and good to talk to… Read Full Review

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