Spark Energy Gas & Electricity www.sparkenergy.co.uk Reviews

★★★☆☆
3.3 / 5
59.3% of users recommend this
  • Value For Money

Media Gallery for Spark Energy Gas & Electricity www.sparkenergy.co.uk

Spark Energy Gas & Electricity www.sparkenergy.co.uk

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Latest Reviews

★★★★★

“Best customer service from an energy I've ever had”

Written on: 24/10/2014 by Ckwonderful (1 review written)

It was actually an enjoyable experience. It felt like customer service for a change rather than a mandatory facility. I didn't have to hold long for someone to answer and when they did it was almost like talking to someone I knew. The problem was resolved really quickly and everything was explained thoroughly. With other companies I would be so frustrated by the end of the call but tonight I left the call feeling happy. Its about time customer service was just that in this country and you guys… Read Full Review

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★★★★☆

“Happy with quick easy to use service. ”

Written on: 24/10/2014 by oqCallahan72 (1 review written)

Quick and easy to use interactive serivce which saves me the phonecall costs. I was very happy with technical support gentleman. He asked me relevant questions which I could answer. The problem was acknowledged and I was assured I would dealt with. However not so happy that it was about non issuing of bills which could cost me more than planned… Read Full Review

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★★★☆☆

“Good customer service but costs too much a month”

Written on: 24/10/2014 by Antoinette69 (1 review written)

It's good customer service, via live chat, but costs too much a month. Every other month I would get an email and a letter through the post advising my bills were increasing by silly amounts but I live on my own and only ever burn 1 light bulb, a TV and perhaps a laptop/computer at any given time yet they wanted to charge me £75 a month, at one point. Far too much for such little electric, especially when I live on my own… Read Full Review

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★★★★★

“Fab quick service”

Written on: 24/10/2014 by Ashanti131 (1 review written)

I found Spark to be very helpful indeed, but, always use Live Chat to get things done! A great way to save time, during business hours. I had trouble closing my account due to a house move, till I did this; BT was the operator I suggest you ask for, if you experience any slowness or inefficiency at all. I was online perhaps 2 min and all sorted. Very happy customer… Read Full Review

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★★★★★

“I spoke to a lovely person on your chat who helped me...”

Written on: 24/10/2014 by EleanorAlvarez (1 review written)

I spoke to a lovely person on your chat who helped me out massively. She explained everything I needed to know and couldn't understand so well. I'm glad to have everything sorted now and wouldn't have been able to get to grips without her. Thanks!!… Read Full Review

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★★★★★

“Very Helpful”

Written on: 24/10/2014 by NaimaDay319 (1 review written)

Staff where very helpful with any queries I had, and helped resolved any issues… Read Full Review

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★★★★★

“absolutely helpful and patient!”

Written on: 24/10/2014 by 417Dougherty (1 review written)

The adviser was very helpful throughout our conversation and dealt with my inquiry in the smoothest possible way :)… Read Full Review

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★★☆☆☆

“Impossible to reach a human”

Written on: 24/10/2014

I moved into a property where the previous tenants were using Spark Energy. I wished to continue to use Spark but found it impossible to speak to a human being on the phone. I came home early for two nights in a row to speak with them - the first night I was on hold for an hour before giving up, the second night I gave up after 30 minutes. I tweeted Spark explaining, no apology was given and I was told to email them - I didn't want to email, I wanted to speak with someone. I next turned to the… Read Full Review

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★★★★★

“Good value and excellent service”

Written on: 23/10/2014 by MRCAS (1 review written)

Spark's team are always helpful with any queries or issues you may have. If you are a budget conscious consumer, they will give you lots of helpful advice on being energy efficient and getting onto the best tariff, etc. for your requirements. Frequent readings (monthly, etc.) ensure you're always on track for accurate bills. I have no hesitation in recommending them, and in fact often do… Read Full Review

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★★★★★

“Excellent support by SR”

Written on: 23/10/2014 by mayankp4 (1 review written)

I wanted to change to Direct Debit plan from my Current Premium Plan. The representative SR at Spark energy was very quick and friendly to get it going for me in less than 10 minutes. Much appreciated… Read Full Review

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★☆☆☆☆

“Terrible Energy Co”

Written on: 23/10/2014 by Ayanax149 (1 review written)

Spark Energy DO NOT USE UNDER ANY CIRCUMSTANCES. They are the most appalling Energy company I have ever come across: 1) You can speak to them, provide them your direct debit details (TWICE) and then they send you a bill for the wrong amount and threaten legal action that you haven’t paid your bill a mere 10 days after due date. 2) They send a bill dated the 30th of the month- it lands on the 8th of the following month and you have a due date of the 11th (3 days after you receive… Read Full Review

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★★★★★

“Final Bill”

Written on: 23/10/2014 by dmanxhuka (1 review written)

Very good service! The person was knowledgeable, helpful, and very polite. … Read Full Review

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★★★★★

“Very helpful contact centre ”

Written on: 23/10/2014 by nickhurley (1 review written)

Instantly responded to my online request and was able to help me with both my requests right away. My expectations were exceeded when he was able to reduce my monthly prepayments down to only £20/month! The level of service is excellent for company that is one of the cheapest in the market. The website could be a bit more user friendly. For example adding a registration button on the online account login page. The contact centre representative was CT… Read Full Review

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★★★★★

“Live chat”

Written on: 23/10/2014 by JoanneBlackford89 (1 review written)

I spoke to SR regarding my balance being in the minus, and being a first time renter it had me a little worried and SR reassured me that I was actually in credit… Read Full Review

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★★★★★

“bill refund”

Written on: 23/10/2014 by ChristineCardenas422 (1 review written)

i was very happy with the online chat help i have just had… Read Full Review

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★★★★★

“Reinstalled faith in spark energy”

Written on: 23/10/2014

I contacted spark today, on live chat and was put through to an assistant, was picked up and in no time my concerns and problems with my account were sorted. I was due a refund as I was overpaying each month, long story short, I had my DD reduced, a refund authorised, and a very understanding assistant that gave me great understanding of what's happening. Very polite, very patient, great customer service Always had poor experiences previously, changed my opinion. Thank you… Read Full Review

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★★★★☆

“Issue when enter reading”

Written on: 23/10/2014 by McManusjo69 (1 review written)

Today´s chat has been a useful experience. I tried to do it yesterday evening but was not possible to chat with anybody. The person in chat -CT- was kind and efficent. … Read Full Review

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★★☆☆☆

“expensive”

Written on: 23/10/2014 by JayvonDavidson400 (1 review written)

Cheap initial direct debit then 10 months in more than doubles direct debit to cover over usage even when frequent meter readings provided!!!! Unhelpful staff!… Read Full Review

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★★★★★

“Fast and easy service”

Written on: 22/10/2014 by Landon223 (1 review written)

Sparkenergy was gave me a really good service. It was easy to manage everything online and the customer service was always helpfull and usefull… Read Full Review

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★★★★☆

“Online chat”

Written on: 21/10/2014 by LOToole (1 review written)

I don't have phone access tonight so utilised the online chat to make changes to my meter reading and also set up a direct debit facility. I spoke to BT who was really helpful and moved through the process quickly. She advised what I need to do in future to make sure my bills are accurate and was generally v helpful. I would use this service again… Read Full Review

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