I have been a customer of your Sutton Coldfield Branch for some years, I used to live in Four Oaks but moved to a new home in Amington Tamworth. Some months ago when I visited your branch to enquire if I could move to your Ankerside branch in Tamworth? I visited the branch some months ago to arrange to transfer. On entering the branch I was made to feel as though uncomfortable. I was polite and explained that I was a customer but based in Sutton Coldfield and wished to move my account more locally. You know I am glad I left and stayed with Sutton Coldfield Branch! I am retired but I was a retail manager for fourteen years and I recognise good customer care and thoroughly accept how hard your staff work and promoting an excellent shop window for their company as they do in Sutton Coldfield. I have no need to mention who the staff were on duty this morning at 10:12 Wednesday 20/12/2023 - They were totally professional, welcoming and spent time resolving my problem with my hearing aids. I can only commend their excellent service. It is and has always been, a pleasure to visit this branch!! I would hope that the two and their new starter are made aware of my comments and I thank them whole heartedly. I worked for West Midlands Police for 25 years as a Police Trainer and travelled the World in the British Merchant Navy. Prior to retirement I was an Associate Lecturer at Birmingham Metropolitan College. Praise where it is due and these three professionals are worthy of it this morning.