Scrivens Reviews - www.scrivens.com

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Latest Reviews

★★★☆☆

“Sales Tactics”

Written on: 16/09/2014 by AlanMacGregor169 (1 review written)

Brilliant consultation regarding my eye health and eye tests. However I found the sales tactics old fashion and in bad taste. The reasons are 1. Trying to play on health worries to close a deal 2. Offer of today only 10% discount which when they found out I was leaving decided they could extend by a week 3. No qualification, the sales person inmediatedly decided I should look at the budget range which I found quite insulting 4. The eye test results were clear my eyes will not get worse over… Read Full Review

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★☆☆☆☆

“Indeed - do not trust your aight to these people”

Written on: 02/09/2014 by AngusPatrick (1 review written)

I want to support local business and popped in to Scrivens in Bourne End. I asked for a pair of non-prescription transitions sunglasses as I wear contact lenses but have a disease that affects my eyes in bright light. I was brusquely told that I would need a sight test. For non-prescription glasses? I persisted and was informed they would be £149 for the lenses plus frame. I asked if they had a price for both type of translations (there are two - Signature which return to clear and… Read Full Review

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★☆☆☆☆

“Shockingly bad ”

Written on: 08/08/2014 by Ryder228 (1 review written)

Where to begin with Scrivens? The entire experience, from beginning to end, was shockingly bad. First of all, I was charged £30 for a sight test that was hurried due to patient delays. The optician who tested me was also surly and unpleasant; he recommended an updated prescription after around 15 minutes. As the change in my vision was small, I advised the staff member I was passed on to that I was not too interested in purchasing a new set of spectacles, though after much bamboozling I… Read Full Review

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★★★★★

“excellent service”

Written on: 04/07/2014 by Purpleshoes (1 review written)

I have been attending Contact Lens Consultancy on Glossop Road, Sheffield for over 20 years & the staff are wonderful. Nothing is too much trouble & their customer service skills are excellent. I have seen the same person for the last seventeen years so when he retired recently I was a little dubious about seeing someone new, however, his replacement is excellent & I would most definitely recommend the practice .If you live in Sheffield get yourself off there!!… Read Full Review

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★★☆☆☆

“Aftercare Service Is Woeful! ”

Written on: 05/06/2014

I had been using Ronald Brown's for years without any problems, however they were taken over by Scrivens and the service now is absolutely appaling! In the last 6 months l have bought two pair of glasses from their Chingford branch, and on both occassions there have been problems. The first pair are my everyday reading and writing ones. The eye test itself was very thorough, and the optician was very good (if devoid of personality) and identified issues that l already knew exsisted, but it was… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 20/05/2014 by intheblur (1 review written)

The eye test seemed thorough and the optician was nice, but the glasses took two weeks to arrive. When they did arrive I was not happy with them and expressed this to the young lady who served me. She told me that I would have to try them for 3 (three) months before Scrivens would look into it for me. The trouble is that the Computer screen appears blurred. I emailed the assistant manager for customer care thee times but the only reply I got was that she was away on holiday. She did not… Read Full Review

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★☆☆☆☆

“Wish I'd seen these reviews first! ”

Written on: 04/05/2014

How I wish I'd researched the reviews before I set foot in the door. Went by chance to get sight test and had an available slot. The girl took my specs off me to check their prescription, then left me sitting in the shop for 20 mins without them on and I'm as blind as a bat without them. Felt really uncomfortable. Optician came to fetch me and I had to ask to be given my specs back to put on. During test told him problems with my eyes and he said he would show me some eye drops to use. He said… Read Full Review

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★★★★★

“simply the best”

Written on: 28/04/2014 by Choate139 (1 review written)

Just like to say had a great experience from start to finish at Fleetwood opticians. Wonderful helpful staff, you can really feel special with the two ladies in there. Very very helpful. I cannot recommend them enough. They have recently been taken over by scrivens but still excellent service with same staff… Read Full Review

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★☆☆☆☆

“Terrible - you name it!”

Written on: 08/04/2014 by JuanHubbard127 (1 review written)

Completely appalled with the customer service at the North Finchley, London branch. Had a letter saying that my eye test was free but staff were incompetent in reading and understanding what a free eye test means. Came up with fluffy excuses as to why I still had to pay for the eye test. Not open with what all the costs will be and how much, just seemed to be adding random costs which they had not mentioned beforehand. Lost a customer for life… Read Full Review

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★★☆☆☆

“Dont be fooled by their smiles”

Written on: 07/04/2014 by GideonStiles (1 review written)

I was tested at Scrivens Opticians twice as they got the first measurement wrong and then I was referred to a consultant hence the 2 stars (a tick in the box). I was then told by a specialist the second measurement taken was wrong, this explained the difficulty I had with reading after receiving my new glasses, this left me with no choice but to revert back to my old glasses. I went back and explained this to my opticians and they said this was normal and what was shocking was they advised… Read Full Review

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★☆☆☆☆

“avoid like the plague”

Written on: 24/03/2014 by etZiegler1987 (1 review written)

tillet adams in Norwich (scrivens) . very very expensive and refused to give me copy of previous eye test saying I must have another eye test or wait a week for a copy of previous and pay for it ! the cheapest replacement spectacles £230 again ! … Read Full Review

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★★★★☆

“Always been helpful”

Written on: 30/01/2014 by Lorrae (1 review written)

I have been with Scrivens for five years, and have always had the most professional advise. I used to go to Broadstone,however went to Winton this time, and they optision was just brilliant, giving me various options, and helping me with contact lenses. I would recommend them. However not cheap… Read Full Review

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★★☆☆☆

“Not to be recommended”

Written on: 11/12/2013

I found in the King's Heath shop that the service was rather muddled and annoying. I chose a pair of frames and was told a price and I went ahead based on that cost - but when I was given the final bill it was £10 more. I queried this and was told that it was a mistake on their part. I had a follow-up appointment to try lenses and arrived AT THE TIME ON MY CARD - 2.30pm - but when I got home later my husband said that Scrivens had rung to ask where I was as they had 2pm in their book. As a… Read Full Review

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★☆☆☆☆

“Take advantage of vulnerable people!”

Written on: 21/11/2013 by perkis (1 review written)

Pushy, rushy and dismissive. My daughter has now got a pair of frames she cant wear as they rushed her into buying them. (she has mental health problems) Leave red weal marks on her face. Alterations made them no better. Couldn't get a refund and wont change the frames horrendous! They have used our N.H.S voucher and we are now £125 out of pocket! They shouldn't be able to get away with it. This is health care we are talking about. This is Scrivens in BARNSLEY South Yorkshire. They do not… Read Full Review

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★★☆☆☆

“Poor quality, poor after sales communication by head...”

Written on: 22/10/2013 by jaspergucci (1 review written)

Had an eye test at my local Scrivens in Broadstone, Dorset. The staff were friendly although a little unprofessional. The eye test itself was thorough and the lady that conducted the test seemed knowledgeable and I was very happy with the level of thoroughness however, after picking up my glasses (which cost in excess of £200) I have had to return them twice as the lenses are coming out of the frame. Gave up taking them back and complained to head office over 2 weeks ago and not even had a… Read Full Review

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★★★★★

“Clifton Bristol - Friendly Local Feel”

Written on: 10/10/2013 by oblongscone (1 review written)

Saw all the bad reviews, so thought I'd mention that the experience I've had in Clifton, Bristol branch has always been positive. The staff are very competent but also make the place feel like a local shop rather than a huge chain. I've found when I've purchases glasses here that they don't force you into buying expensive stuff you don't want and that they deal with small problems, for free and quickly. Eye tests and contact lense checks also done with same competent and friendly… Read Full Review

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★☆☆☆☆

“Scrivens, Tilehurst, Reading”

Written on: 06/10/2013

Avoid this company like the plague if I had read this review page first I would never have got involved with this company. After attended an eye test in 2012 I brought a pair of Prescription glasses cost over £200.00 (having been pushed into buying them in the first place by the sales assistant) the arm on the frame broke within a few months so I took them back to Scrivens and the frames were replace, but within another few months the arm on the new frame started doing the same thing as the… Read Full Review

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★☆☆☆☆

“Hard-sell, money-grubbing outfit - avoid!”

Written on: 22/08/2013

I have gone to Scrivens in Oxford for a sight test. Now, I have been seeing opticians from an early age, so have some experience for comparison. I can honestly say that this was the worst practice I have been to for many years. The test was carried out by the optician on duty who was unfriendly, argumentative and abrupt. She argued with me when I said that my vision had recently changed and only left off when she diagnosed me with an early cataract; my vision had really changed. I was still… Read Full Review

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★★☆☆☆

“KEEP AWAY”

Written on: 22/06/2013 by iwonder (1 review written)

If this whole company is like my local shop in Wigston Leicester,then they do not deserve to operate. Shop never open always with notice on door "CLOSED" open on such a day. You go on that day and notice still there but again no staff NOT OPEN The reason for these visits is to have them repair glasses frames continually breaking at joints.Glasses not 6 months old. Keep away from this shop its not good for purpose,well how could it be when its never open… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 24/04/2013

Rotherham shop, assistant manager had no people skills wouldn't listen . I asked for a receipt for just the deposit I had paid so I could send it off to Westfield insurance to claim the money back in order to pay the remaining amount. They refused making all kinds of excuses even though I had claimed that way twice before and had checked with Westfield. So frustrated I cancelled my glasses and was told I would have to wait 2 weeks for my money back as I paid cash. So they lost a £350 order… Read Full Review

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