Scrivens Reviews - www.scrivens.com

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Latest Reviews

★☆☆☆☆

“waiting 3 weeks for glasses still have not arrived”

Written on: 19/01/2016 by dtAlvarez92 (1 review written)

have used scrivens for over ten years taking my children when younger. Not brilliant but not bad service the contact lense optician excellent the reason why i stayed. Not any more ordered glasses 2nd January told i would have them within the week STILL WAITING, having lost my previous glasses this a very big inconvience very tired eyes. Phoned branch three times even spoke to the manager, very help full but no conclusion i'm now moving mine and my childrens contact lens account some where… Read Full Review

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★☆☆☆☆

“specsavers B team”

Written on: 16/01/2016 by bullshitters (1 review written)

Had eye test at scrivens Harrow rd w9,told them i cant wear glasses because of titanium allergy,gives me a rash,they still try a sell me a set of frames,had 2 week trial of contact lenses,been there 4 times now, cost £40 and ive got no lenses,every time ive been there they ask me to take lenses out so they can check my eyes,they leave me with no lenses to go home with which makes it difficult crossing the road half blind.healthcare proffessionals LOL.SPECSAVERS B TEAM… Read Full Review

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★☆☆☆☆

“Money grabbers!!!!!”

Written on: 02/12/2015 by Kaidens370 (1 review written)

Wanted me to pay over £300 pounds for two pairs of glasses for my son who's a student may I add one pair of frames was £65 and the other £19 they told me they had an offer on buy one pair of glasses get the second half price brilliant I thought how wrong was I,priced everything up "the total is £325"asked if they were sure the price was right yes everything's right so they wanted £250 pounds for lenses!!!!ended up only getting 1 pair of glasses at just over £100 still can't work out how… Read Full Review

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★★★★★

“Nothing 2 much trouble”

Written on: 11/06/2015 by Classone01 (1 review written)

Sheldon Branch Recently had trouble with new varifocals, Branch Manageress could not have been more helpfull, professional and very interested in solving my problems. She called on many areas of expertise with her organisation. I visited many times and each time was greeted with a smile and full attention paid. My prescription is high and had been increased again so it took a while and many adjustments. Could not of managed without her support and total dedication to fixing my problem. Thank… Read Full Review

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★☆☆☆☆

“The Opticians with no opticians”

Written on: 23/05/2015 by Nardobd (3 reviews written)

Made an appointment nearly two weeks in advance which they refused to honour saying the person who had made the appointment had been sacked. Tried to make another but every date I suggested there wasn't an optician in branch because that was a hearing day!! Southampton branch… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 19/02/2015 by angryandblind (1 review written)

Money grabbers. From the eye test itself trying to sell their products. Then you have to deal with the overbearing sales staff that surround you like flies. They over charge by a lot. Use scare tactics. They dont show you the best offers and try to stear you in the direction of the more expensive. Basic lenses. Most opticians offer scratch free as standard. They dont even show the nhs patients the free nhs choices. Very bad standards of care. My advice, take your prescription and go… Read Full Review

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★☆☆☆☆

“Where to start!? Firstly, they charge £30 for an eye...”

Written on: 10/12/2014 by Declann444 (1 review written)

Where to start!? Firstly, they charge £30 for an eye test! Tescos and Specsavers are free (with a voucher required for Specsavers). When I had my eyes tested, I was told I needed a prescription for reading and it would cost £99 for lenses plus the cost of frames, so around £150. I decided to go to Tescos for a second opinion as it was free. Tescos told me I have near perfect eyesight, and I don't need a prescription!!! While I was there I realised I could get an equivalent pair of glasses… Read Full Review

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★★★☆☆

“Sales Tactics”

Written on: 16/09/2014 by AlanMacGregor169 (1 review written)

Brilliant consultation regarding my eye health and eye tests. However I found the sales tactics old fashion and in bad taste. The reasons are 1. Trying to play on health worries to close a deal 2. Offer of today only 10% discount which when they found out I was leaving decided they could extend by a week 3. No qualification, the sales person inmediatedly decided I should look at the budget range which I found quite insulting 4. The eye test results were clear my eyes will not get worse over… Read Full Review

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★☆☆☆☆

“Indeed - do not trust your aight to these people”

Written on: 02/09/2014 by AngusPatrick (1 review written)

I want to support local business and popped in to Scrivens in Bourne End. I asked for a pair of non-prescription transitions sunglasses as I wear contact lenses but have a disease that affects my eyes in bright light. I was brusquely told that I would need a sight test. For non-prescription glasses? I persisted and was informed they would be £149 for the lenses plus frame. I asked if they had a price for both type of translations (there are two - Signature which return to clear and… Read Full Review

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★☆☆☆☆

“Shockingly bad ”

Written on: 08/08/2014 by Ryder228 (1 review written)

Where to begin with Scrivens? The entire experience, from beginning to end, was shockingly bad. First of all, I was charged £30 for a sight test that was hurried due to patient delays. The optician who tested me was also surly and unpleasant; he recommended an updated prescription after around 15 minutes. As the change in my vision was small, I advised the staff member I was passed on to that I was not too interested in purchasing a new set of spectacles, though after much bamboozling I… Read Full Review

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★★★★★

“excellent service”

Written on: 04/07/2014 by Purpleshoes (1 review written)

I have been attending Contact Lens Consultancy on Glossop Road, Sheffield for over 20 years & the staff are wonderful. Nothing is too much trouble & their customer service skills are excellent. I have seen the same person for the last seventeen years so when he retired recently I was a little dubious about seeing someone new, however, his replacement is excellent & I would most definitely recommend the practice .If you live in Sheffield get yourself off there!!… Read Full Review

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★★☆☆☆

“Aftercare Service Is Woeful! ”

Written on: 05/06/2014

I had been using Ronald Brown's for years without any problems, however they were taken over by Scrivens and the service now is absolutely appaling! In the last 6 months l have bought two pair of glasses from their Chingford branch, and on both occassions there have been problems. The first pair are my everyday reading and writing ones. The eye test itself was very thorough, and the optician was very good (if devoid of personality) and identified issues that l already knew exsisted, but it was… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 20/05/2014 by intheblur (1 review written)

The eye test seemed thorough and the optician was nice, but the glasses took two weeks to arrive. When they did arrive I was not happy with them and expressed this to the young lady who served me. She told me that I would have to try them for 3 (three) months before Scrivens would look into it for me. The trouble is that the Computer screen appears blurred. I emailed the assistant manager for customer care thee times but the only reply I got was that she was away on holiday. She did not… Read Full Review

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★☆☆☆☆

“Wish I'd seen these reviews first! ”

Written on: 04/05/2014

How I wish I'd researched the reviews before I set foot in the door. Went by chance to get sight test and had an available slot. The girl took my specs off me to check their prescription, then left me sitting in the shop for 20 mins without them on and I'm as blind as a bat without them. Felt really uncomfortable. Optician came to fetch me and I had to ask to be given my specs back to put on. During test told him problems with my eyes and he said he would show me some eye drops to use. He said… Read Full Review

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★★★★★

“simply the best”

Written on: 28/04/2014 by Choate139 (1 review written)

Just like to say had a great experience from start to finish at Fleetwood opticians. Wonderful helpful staff, you can really feel special with the two ladies in there. Very very helpful. I cannot recommend them enough. They have recently been taken over by scrivens but still excellent service with same staff… Read Full Review

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★☆☆☆☆

“Terrible - you name it!”

Written on: 08/04/2014 by JuanHubbard127 (1 review written)

Completely appalled with the customer service at the North Finchley, London branch. Had a letter saying that my eye test was free but staff were incompetent in reading and understanding what a free eye test means. Came up with fluffy excuses as to why I still had to pay for the eye test. Not open with what all the costs will be and how much, just seemed to be adding random costs which they had not mentioned beforehand. Lost a customer for life… Read Full Review

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★★☆☆☆

“Dont be fooled by their smiles”

Written on: 07/04/2014 by GideonStiles (1 review written)

I was tested at Scrivens Opticians twice as they got the first measurement wrong and then I was referred to a consultant hence the 2 stars (a tick in the box). I was then told by a specialist the second measurement taken was wrong, this explained the difficulty I had with reading after receiving my new glasses, this left me with no choice but to revert back to my old glasses. I went back and explained this to my opticians and they said this was normal and what was shocking was they advised… Read Full Review

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★☆☆☆☆

“avoid like the plague”

Written on: 24/03/2014 by etZiegler1987 (1 review written)

tillet adams in Norwich (scrivens) . very very expensive and refused to give me copy of previous eye test saying I must have another eye test or wait a week for a copy of previous and pay for it ! the cheapest replacement spectacles £230 again ! … Read Full Review

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★★★★☆

“Always been helpful”

Written on: 30/01/2014 by Lorrae (1 review written)

I have been with Scrivens for five years, and have always had the most professional advise. I used to go to Broadstone,however went to Winton this time, and they optision was just brilliant, giving me various options, and helping me with contact lenses. I would recommend them. However not cheap… Read Full Review

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★★☆☆☆

“Not to be recommended”

Written on: 11/12/2013

I found in the King's Heath shop that the service was rather muddled and annoying. I chose a pair of frames and was told a price and I went ahead based on that cost - but when I was given the final bill it was £10 more. I queried this and was told that it was a mistake on their part. I had a follow-up appointment to try lenses and arrived AT THE TIME ON MY CARD - 2.30pm - but when I got home later my husband said that Scrivens had rung to ask where I was as they had 2pm in their book. As a… Read Full Review

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