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Written on: 22/12/2015 by Mikehaff (1 review written)
Specified delivery on 18/12 , for New Year, but they delivered on 8/12 - way too soon. Called them twice - no helpful response. They "didn't receive" my letter to the chief executive, who was very busy. Their guarantee talks about exceeding expectations. Absolute nonsense. Waitrose beckons! … Read Full Review
Written on: 15/01/2015 by mikeb1169 (1 review written)
1st Order I made for Christmas was great went without a hitch, but second order I made the got shipping address wrong went to pay and no possible way to change shipping address so called from California on Wednesday at 4:30pm GMT no one there open till 5pm supposedly called order line again no one there (open till 10pm supposedly) no way on web site to cancel order restart or any help from tech or anyone at the Company very unprofessional… Read Full Review
Written on: 22/12/2014 by 162Flores (1 review written)
Very disappointed that my order has not arrived on specified day. I rang the company and was told my order was out for delivery I rang again late afternoon and was told my order would definitely arrive, it did not. There was no communication from Dukeshill to inform me as to what had gone wrong. I shall neither order from them again nor recommend them… Read Full Review
Written on: 11/01/2014
Ordered Bradenham Ham for Christmas. Compared with others I've had, it was tasteless with flavouring/colour only around the fatty surface, All agreed very disappointing. I've now had their unsolicited marketing brochure (Mail Spam!). They should concentrate on quality, not marketing… Read Full Review
Written on: 29/12/2013 by vrossiuk (1 review written)
very disappointed by the rare breed porchetta,flavourless and tough even though i slow roasted it,overpowering flavour of fennel and rosemary i think dry herbs not fresh,no trace of lemon and garlic as mentioned in discription,very poor quality for £40,won't be using them again… Read Full Review
Written on: 17/08/2012 by michaelbegg (1 review written)
The Dukeshill's delivery courier in highland Scotland has an interesting pitch; you are 'phoned and told that the van driver is 'under pressure' and could you drive out to a nearer point - 'Is there anywhere I could meet you?' or: 'Is there anywhere I could leave it?' He does not take no for an answer, so you are intimidated into agreeing to his dropping off the goods at a location of his choice, before thinking about the sheer lunacy of this arrangement and phoning the supplier. Dukeshill… Read Full Review
Written on: 03/02/2010 by Mrpom (2 reviews written)
I ordered a ham and a load of other stuff for Christmas. As always the quality was outstanding, and the lovely people in their Customer Service department were really helpful. Ham was great and sausages are to die for!!! best ive ever tasted.
… Read Full Review
Written on: 05/01/2010
Placed a large order of Christmas of two hams, three turkeys and salmon.
Today is the 5th of January and the hams and salmon still havent arrived, with no response from Dukeshill to our emails or phone messages. We managed to get through on the phone today and were told that it was the courier company's faul not theirs.
We received the Turkeys very late and had to purchase three more from elsewhere - They are refusing to refund us.
The service is incredibly rude and very dissapointing I would… Read Full Review
Written on: 23/12/2009 by Chris Gorman (1 review written)
We bought over £200 worth of items from Dukeshill. It was delivered on 22/12/2009 for the Christmas/New Year Period. Some items were to be sent onto to friends & family. When we opened it the "Best by" dates were 26/12/2009. Not a very good point for a Company with a Royal Warrant. When we rang Dukeshill, their excuse was that the best by date had been written wrong. (and the band played believe it if ypou like. That's the last we'll buy from Dukeshill… Read Full Review
Written on: 25/12/2008
Dukeshill Fine Food - Small Witshire Ham was well cured and the instructions were easy to follow by someone not used to handling so much meat at one time. The ham fitted on one shelf in the frige and was useful and generous gift lasting throughout the Christmas period last year, looks set to do the same this year (2008).
The delivery is efficient and the food, apart from the Stilton, is a sample of country life that is worth while and in the case of a present most welcome… Read Full Review
As rated by our community of reviewers
" Goodness! Good things Direct! " Read More
" Inedible meat and poor customer service! " Read More
Written by Sossijdog
" Not so fine at all " Read More
" Delivered on wrong date " Read More
Written by Mikehaff
" I may help " Read More