written by TonyHibbert62 on 24/07/2022
500g x2 Topside 2 pensionets +1.Terrible quality,cooked rare tough as old boots and tasteless prk joint cooked was also tasteless Never again!
written by terhel13 on 24/05/2015
I ordered the chipolatas and thats what i expected to get ! but to me they were more like the small size of cocktail sausages!! and they cost £4- for eight !!! also in this delivery i ordered some battered haddock fillets, on the package it said cook from frozen for real crispy batter!!! but this was not as it turned out as not crispy at all, also they are the tail ends of the fish and there was very little fish in them and for what we paid we could have had a great fish/chip meal out at our favourate chippy including a glass of wine. Sorry Donald Russle but we will not be buying from you again.
written by on 30/04/2015
I have ordered a few times from them, the meat is good, but overpriced. I can get as good if not better from a local butcher at a much better price. The ready meals are awful (steer clear of the curries). The delivery service is atrocious! Last week my order was delivered a day late (after 2 days in transit) Today I've waited for an order which shows as #delivered' at 2pm and it wasn't and still hasn't been! I rand Russell's t3 times between 4pm and 6pm and each time was told that customer services were busy and would call me back. They never did! My advice is to find a good local butcher, forget the 'on-line' speel and save yourself money and inconvenience.
written by Bopeep1 on 19/01/2014
We have previously ordered steak from Donald Russell on 3 occasions and thought we would order a selection for christmas. We put in online order and were told to expect delivery on the coming friday ( about 2 weeks before christmas). We received an answerphone message from customer service at 4pm on the wednesdsy asking us to call as there was a problem with the order. We called back at 4:30 and was told that the person dealing with our account had gone home. She couldn't tell us anything, so we didn't know what was going on with the order. We received a call from them next day explaining that unfortunately we had failed the security check!!! We had paid online so not sure what the security check was for! Just because we didn't register a phone number on our account. She went on to say she had checked the electoral register and did a search for our number and because she couldn't find us in the phone directory, they would not dispatch our order! She rebooked it for us for the following friday. The order arrived in 2 boxes and one had defrosted! We didn't know how long it had been defrosted for so chucked it in the bin instead of risking our health. We called customer service and got to speak to the same person who did the security check. She was astounded that we had binned the defrosted item and actually said' you did what!! They would have been fine until christmas! ' considering that this was at least 4 days before christmas, she is not vrry clued up on food safety standards. Overall she was very unprofessional and kept talking over my husband as he was trying quite politely explained the issue with the items.She offered a refund in the end but we are unhappy that we have treated like frauds due to failing a security check! We would have carried on ordering from them but thos treatment of potentially loyal customers is not acceptable.
written by kiwkid on 27/12/2011
Tasteless but tender. Overpriced. I can get 200% better at Selfridges.
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Jeanieh's Response to Bopeep1's Review
Written on: 13/08/2014
I cannot believe you would chuck good food in the bin! Irrespective of your uncertainty as to how long it had been in a de-frosted state, the meat was either good (still a good colour, not gone brownie-grey, slimy and smelly) or it was' OFF' and anyone can tell when a piece of meat has 'gone off'.
Good beef is hung for many weeks, usually at least 28 days and sometimes longer, in order to improve its tenderness and flavour. I always think the darker and drier the meat looks, the better it will eat. Sorry about their poor customer service but to throw meat away without establishing that it had truly gone off is just plain crazy. What a waste! Maybe you're the kind of people who throw good eggs away just because they have reached their 'use by' date? An egg is still good to use if it hasn't gone off - as simple as that. No good for poaching I'll admit but great for scrambling and other uses. So please don't waste food.