Donald Russell www.donaldrussell.com Catalogue Reviews

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Latest Reviews

“First time order”

Written on: 08/07/2014 by Clarencejohn (1 review written)

Just ordered a selection of steaks and they guarantee the finest steak you have ever tasted or your money back. Sadly won't be able to claim any back as I have never had better. Marvellous Wav… Read Full Review

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“Great quality meat but poor customer service”

Written on: 19/01/2014 by Bopeep1 (1 review written)

We have previously ordered steak from Donald Russell on 3 occasions and thought we would order a selection for christmas. We put in online order and were told to expect delivery on the coming friday ( about 2 weeks before christmas). We received an answerphone message from customer service at 4pm on the wednesdsy asking us to call as there was a problem with the order. We called back at 4:30 and was told that the person dealing with our account had gone home. She couldn't tell us anything, so… Read Full Review

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“PATHETIC & DISAPPOINTING”

Written on: 05/11/2013 by MARGARETADEY (1 review written)

ORDER DID NOT ARRIVE ON DAY REQUESTED. HAD TO CONTACT CUSTOMER SERVICE MYSELF AND THEY APOLOGISED SAYING IT WOULD ARRIVE THE NEXT MORNING. CALLED THE FOLLOWING MORNING THEN ADVISED THAT IT WOULD NOT ARRIVE UNTIL THAT AFTERNOON. CANCELLED ORDER AND REQUESTED REFUND. CUSTOMER SERVICE ADVISED THAT THEY MAY NOT BE ABLE TO STOP THE ORDER IN TIME HOWEVER IF IT DOES ARRIVE I MAY KEEP IT FREE OF CHARGE. WILL BE GOING IN THE BIN AS THE QUALITY AND FRESHNESS CANNOT BE GUARANTEED. THIS WAS MY FIRST… Read Full Review

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Loopycat's Response to MARGARETADEY's Review

Written on: 13/04/2014

Oh shut up, You obviously know nothing about food. How the hell could beef be non fresh considering it hangs for weeks! This company sends it parcels in the best possible way and could be lost for days without spoiling quality. IDIOT. Go to supermarket!

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“OUTSTANDING BUTCHER FIRST CLASS”

Written on: 28/10/2013 by llessur (1 review written)

THINK WE HAVE JUST FOUND THE BEST BUTCHER EVER WE HAVE BEEN USING DONALD RUSSELL FOR A FEW MONTHS NOW AND THE QUALITY OF THE MEAT IS EXCELLENT CANT FAULT ANYTHING THAT WE HAVE BOUGHT, ALSO THE PACKAGING IS VERY WELL PRESENTED AND PROFESSIONALLY DONE WE ARE NOW CONSIDERING WHAT TO GET FOR CHRISTMAS DINNER AND WOULD HAVE NO HESITATION RECOMMENDING THIS BUTCHER THANKYOU DONALD RUSSELL… Read Full Review

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“always good and fast delivery”

Written on: 19/10/2013

quality is first class and well packaged. would like to see gammon steaks on offer… Read Full Review

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“what a discovery!”

Written on: 30/08/2013 by izzylucy (1 review written)

a firm of great probity.Helpful staff,totally reliable service Meat amd Fish as good as promised and Ready Meals!! Why do i cook?… Read Full Review

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“no complaints only satisfaction”

Written on: 29/08/2013 by kingfield145 (1 review written)

really good food plenty of flavour,value for money, nicely packed, delivered when quoted,ready for the oven or microwave… Read Full Review

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“splendid”

Written on: 03/08/2013

We are very impressed with all aspects of your service,,,,telephoneoperators taking orders,,,,delivery,packaging, quality of food etc....we have only been disappointed with salmon(credited immediately!)… Read Full Review

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“Best of the best”

Written on: 30/07/2013 by revfield21 (1 review written)

Having been a customer of donald russell for over five years I still find all their wide range of products excellent value for money, with their order and customer base second to none; the customer service staff are extremely friendly and efficient with the delivery service good. I shall continue to buy from them, I hope, for many years to come Celia Field Account No. 85436… Read Full Review

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“Yes, you wowed me!!”

Written on: 18/07/2013 by Lornanoonefan (1 review written)

Donald Russell products are consistently fantastic value for money. Orders are taken efficiently and kindly, and are delivered within days, in pristine condition; beautifully and carefully packed. Products are of a very high standard and taste like you would get in a Michelin Star Restaurant. A little more expensive, but my goodness you get what you pay for - in spades! I would recommend (and have done so many times) Donald Russell products to everyone who loves good food and who will… Read Full Review

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“Working for Donald Russell Kintore”

Written on: 16/07/2013

On the internet, I have found that Donald Russell are looking for packers, so I decided to apply for the job. I had an interview after which it looked like I got the job, mainly because I used to be their employee and I know what the job was all about. Unfortunately, today I received a message that I will not work for them again because I do not have all the skills required. I think that is very funny because Donald Russell did not mention these "required skills" on the website and at the… Read Full Review

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“Great quality but overpriced”

Written on: 10/07/2013

I ordered a pack which I saw on offer in a magazine. It contained Sirloin, Pave and Ribeye steaks. Yes it was great steak, among the best I have tasted, but not unequivocally the best as they claim and their prices suggest. Maybe I was unlucky or they have to comprise quality on these offer packs. I usually buy quality Sirloin from my local butcher and its approx 28 pounds per kilo, Donald Russell charges approx twice that. So is the quality of Donald Russell worth 2x the price of the excellent… Read Full Review

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“Still The Best”

Written on: 04/07/2013

The quality of your product is superb,I have been using Russell's for a long time, when E Russell Ltd. were in London. I will continue to use them, I would not hesitate to recommend them. THANK YOU… Read Full Review

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“'Toad in the Hole”

Written on: 30/04/2013 by Billdd (1 review written)

I am a customer of Donald Russell and I find the meat such as Lamb Short Saddle absolutely superb. Not so the Toad in the Hole. I followed the cooking directions,(40-45 mins) had to add 20 mins as the Yorkshire Pudding was still uncooked, eventually I had to serve it. The top of the Yorkshire was cooked but the base was still sloppy and the Sausages were barely cooked. Tastless, truly the worst meal I have tasted in a long while… Read Full Review

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“How good i think you are”

Written on: 20/04/2013

I have had your produce for a while now .I cant find any thing to say but how good the quality and service is . The produce i buy from you is top quality and the service i get from you i cant fault. I dont think i could buy any thing as good local… Read Full Review

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“good food good price”

Written on: 19/04/2013 by dorothygray (1 review written)

I find it so easy to order it may cost a little more but as the quality is so good you dont need so much on your plate must be healthy and the staff are so helpful had the skate cheeks this time great same taste as when i was a child thanks to every one for doing a good job… Read Full Review

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“great products,excellent service”

Written on: 19/04/2013

I have been a customer for many years and have been delighted first with the great quality and flavour of the products and secondly the service that I have received. The rib eye steak cannot be beaten anywhere on the quality and taste,I have tried many others but always come back to donnald russel for something special. The service I have received whenever I have telephoned has been excellent,and always very helpful even when I have phoned to change my order,as I have recently done, there has… Read Full Review

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“only the very best at donald russell”

Written on: 18/04/2013 by peterfrancismellor (1 review written)

Been having food from donald russell now for about 3 years,the quality is second to non. The steaks are to die for,the cofit duck is the best ever,in fact everything is top quality say no more… Read Full Review

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“russle up an excellent meal with donaldrusslel”

Written on: 14/04/2013

We hav been dealing with donald russell for anumber of years. The service and all of the products, except one, are rated as second to none! The one exception is pork sausages, we find the skin much too hard and very difficult to remove wihout taking a lot of the meat with it.hopefully this can be improved upon in future, if so, then we can give a100% marks to all products . MandM L… Read Full Review

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“You wont get better fantastic ”

Written on: 11/04/2013 by chickens1 (1 review written)

I never liked beef before trying Donald Russells now i love it, no more tough meat any more for me Only the best now. I have told my family and friends and my son wants me to buy him a box of meat for his birthday and i will, the packaging is lovely with a touch of luxury. GREAT… Read Full Review

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