Donald Russell www.donaldrussell.com Catalogue Reviews

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Latest Reviews

“terribly disappointed with chateaubriand”

Written on: 28/06/2015 by Marijke2026 (1 review written)

As we were very impressed with their ribeye steaks and pork sausages, I ordered a chateaubriand for a special occassion. Obviously we had high expectations but were very disappointed when the meat turned out pretty tough and tasteless. The rump steak we cooked at the same time was better. I cooked it medium rare and am actually pretty annoyed considering the price and it kind of spoiled the evening for me. I've ordered 3 or 4 times but this will definitely be the last time I order from this… Read Full Review

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“chipolatas/fish”

Written on: 24/05/2015 by terhel13 (1 review written)

I ordered the chipolatas and thats what i expected to get ! but to me they were more like the small size of cocktail sausages!! and they cost £4- for eight !!! also in this delivery i ordered some battered haddock fillets, on the package it said cook from frozen for real crispy batter!!! but this was not as it turned out as not crispy at all, also they are the tail ends of the fish and there was very little fish in them and for what we paid we could have had a great fish/chip meal out at our… Read Full Review

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“Delivery Hopeless!”

Written on: 02/05/2015 by Whiteheadop276 (1 review written)

Quite nice meat but not worth waiting in all day and evening only to not receive the order. Money taken two days in advance of promised delivery date but nothing delivered. They need to sort out their couriers - will not be ordering again but no doubt will be bombarded by one of their catalogues every week. Perhaps more money spent on the courier and less on the brochures would be a good idea… Read Full Review

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“Meat good but overpriced”

Written on: 30/04/2015

I have ordered a few times from them, the meat is good, but overpriced. I can get as good if not better from a local butcher at a much better price. The ready meals are awful (steer clear of the curries). The delivery service is atrocious! Last week my order was delivered a day late (after 2 days in transit) Today I've waited for an order which shows as #delivered' at 2pm and it wasn't and still hasn't been! I rand Russell's t3 times between 4pm and 6pm and each time was told that customer… Read Full Review

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“THE BEST Most tender perfectly vacuumed packed ROYAL...”

Written on: 15/01/2015 by JerryHutchison221 (1 review written)

FINE TENDER SUCCULENT MEATS. BRILLIANT SERVICE, ALWAYS WELL SEALED AND VACUM PACKED. FINEST STEAKS AND MINCE STAEK YOU WILL EVER EAT. ALAWYS DELIVERS ON TIME AND AS INSTRUCTED… Read Full Review

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“Terrible service”

Written on: 24/12/2014 by susieq14 (1 review written)

I ordered meat to be delivered on the 19/12/14 from D Rusell.It arrived on 22/12/14 totally defrosted the meat had to be binned this was a gift for my son and his family.No explanation as to why the delay. We are to get a refund but the company do not offer any goodwill gesture because of disappointment.I will never use them again or recommend… Read Full Review

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“Good meat, good service, fast delivery”

Written on: 05/12/2014 by KashEaton465 (1 review written)

The meat we have ordered this year has been excellent both in quality and speed of delivery. It is hard to fault Donald Russell or the presentation of its meat, but if improvement could be made , which is difficult for such a splendid butcher it would be a request to make the website clearer and easier to use… Read Full Review

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“Defrosted 'frozen' meat”

Written on: 02/12/2014 by MarkHod (1 review written)

We placed an order for Donald Russell frozen meat and fish on 28/11 seeking delivery on 1/12. In fact the order was shipped on 29/11 but not delivered until 2/12. No explanation for the delay in delivery was forthcoming but, more to the point, the contents of the package when it did finally arrive were unacceptable: the fish products were wholly defrosted and beginning to smell while the meat products were partially defrosted. Donald Russell offered no apology and we wait to see whether they… Read Full Review

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“Fine but shame about the delivery”

Written on: 06/10/2014 by cerysadams (2 reviews written)

Quality fine and certainly worth a try but how on earth a company with their quality standards got into bed with Citylink I just don't know. Remember your suppliers are an extension of your own business… Read Full Review

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“Fine but shame about the delivery”

Written on: 06/10/2014 by cerysadams (2 reviews written)

Quality fine and certainly worth a try but how on earth a company with their quality standards got into bed with Citylink I just don't know. Remember your suppliers are an extension of your own business… Read Full Review

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“Breaded pork”

Written on: 28/08/2014 by ycWeeks97 (1 review written)

Tried this product tonight for the first time and found it very disappointing. Far too much breadcrumbs and quite tasteless pork. I am not sure these products work when cooked from frozen. I have tried the chicken Kiev which was ok as was the fish, but not a patch on the normal meat products which we have always found excellent. Would not buy again… Read Full Review

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“First time order”

Written on: 08/07/2014 by Clarencejohn (1 review written)

Just ordered a selection of steaks and they guarantee the finest steak you have ever tasted or your money back. Sadly won't be able to claim any back as I have never had better. Marvellous Wav… Read Full Review

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“Great quality meat but poor customer service”

Written on: 19/01/2014 by Bopeep1 (1 review written)

We have previously ordered steak from Donald Russell on 3 occasions and thought we would order a selection for christmas. We put in online order and were told to expect delivery on the coming friday ( about 2 weeks before christmas). We received an answerphone message from customer service at 4pm on the wednesdsy asking us to call as there was a problem with the order. We called back at 4:30 and was told that the person dealing with our account had gone home. She couldn't tell us anything, so… Read Full Review

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Jeanieh's Response to Bopeep1's Review

Written on: 13/08/2014

I cannot believe you would chuck good food in the bin! Irrespective of your uncertainty as to how long it had been in a de-frosted state, the meat was either good (still a good colour, not gone brownie-grey, slimy and smelly) or it was' OFF' and anyone can tell when a piece of meat has 'gone off'.
Good beef is hung for many weeks, usually at least 28 days and sometimes longer, in order to improve its tenderness and flavour. I always think the darker and drier the meat looks, the better it will eat. Sorry about their poor customer service but to throw meat away without establishing that it had truly gone off is just plain crazy. What a waste! Maybe you're the kind of people who throw good eggs away just because they have reached their 'use by' date? An egg is still good to use if it hasn't gone off - as simple as that. No good for poaching I'll admit but great for scrambling and other uses. So please don't waste food.

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“PATHETIC & DISAPPOINTING”

Written on: 05/11/2013 by MARGARETADEY (1 review written)

ORDER DID NOT ARRIVE ON DAY REQUESTED. HAD TO CONTACT CUSTOMER SERVICE MYSELF AND THEY APOLOGISED SAYING IT WOULD ARRIVE THE NEXT MORNING. CALLED THE FOLLOWING MORNING THEN ADVISED THAT IT WOULD NOT ARRIVE UNTIL THAT AFTERNOON. CANCELLED ORDER AND REQUESTED REFUND. CUSTOMER SERVICE ADVISED THAT THEY MAY NOT BE ABLE TO STOP THE ORDER IN TIME HOWEVER IF IT DOES ARRIVE I MAY KEEP IT FREE OF CHARGE. WILL BE GOING IN THE BIN AS THE QUALITY AND FRESHNESS CANNOT BE GUARANTEED. THIS WAS MY FIRST… Read Full Review

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Loopycat's Response to MARGARETADEY's Review

Written on: 13/04/2014

Oh shut up, You obviously know nothing about food. How the hell could beef be non fresh considering it hangs for weeks! This company sends it parcels in the best possible way and could be lost for days without spoiling quality. IDIOT. Go to supermarket!

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“OUTSTANDING BUTCHER FIRST CLASS”

Written on: 28/10/2013 by llessur (1 review written)

THINK WE HAVE JUST FOUND THE BEST BUTCHER EVER WE HAVE BEEN USING DONALD RUSSELL FOR A FEW MONTHS NOW AND THE QUALITY OF THE MEAT IS EXCELLENT CANT FAULT ANYTHING THAT WE HAVE BOUGHT, ALSO THE PACKAGING IS VERY WELL PRESENTED AND PROFESSIONALLY DONE WE ARE NOW CONSIDERING WHAT TO GET FOR CHRISTMAS DINNER AND WOULD HAVE NO HESITATION RECOMMENDING THIS BUTCHER THANKYOU DONALD RUSSELL… Read Full Review

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“always good and fast delivery”

Written on: 19/10/2013

quality is first class and well packaged. would like to see gammon steaks on offer… Read Full Review

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“what a discovery!”

Written on: 30/08/2013 by izzylucy (1 review written)

a firm of great probity.Helpful staff,totally reliable service Meat amd Fish as good as promised and Ready Meals!! Why do i cook?… Read Full Review

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“no complaints only satisfaction”

Written on: 29/08/2013 by kingfield145 (1 review written)

really good food plenty of flavour,value for money, nicely packed, delivered when quoted,ready for the oven or microwave… Read Full Review

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“splendid”

Written on: 03/08/2013

We are very impressed with all aspects of your service,,,,telephoneoperators taking orders,,,,delivery,packaging, quality of food etc....we have only been disappointed with salmon(credited immediately!)… Read Full Review

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“Best of the best”

Written on: 30/07/2013 by revfield21 (1 review written)

Having been a customer of donald russell for over five years I still find all their wide range of products excellent value for money, with their order and customer base second to none; the customer service staff are extremely friendly and efficient with the delivery service good. I shall continue to buy from them, I hope, for many years to come Celia Field Account No. 85436… Read Full Review

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