Donald Russell www.donaldrussell.com Catalogue Reviews

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Latest Reviews

“Good meat, good service, fast delivery”

Written on: 05/12/2014 by KashEaton465 (1 review written)

The meat we have ordered this year has been excellent both in quality and speed of delivery. It is hard to fault Donald Russell or the presentation of its meat, but if improvement could be made , which is difficult for such a splendid butcher it would be a request to make the website clearer and easier to use… Read Full Review

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“Defrosted 'frozen' meat”

Written on: 02/12/2014 by MarkHod (1 review written)

We placed an order for Donald Russell frozen meat and fish on 28/11 seeking delivery on 1/12. In fact the order was shipped on 29/11 but not delivered until 2/12. No explanation for the delay in delivery was forthcoming but, more to the point, the contents of the package when it did finally arrive were unacceptable: the fish products were wholly defrosted and beginning to smell while the meat products were partially defrosted. Donald Russell offered no apology and we wait to see whether they… Read Full Review

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“Fine but shame about the delivery”

Written on: 06/10/2014 by cerysadams (2 reviews written)

Quality fine and certainly worth a try but how on earth a company with their quality standards got into bed with Citylink I just don't know. Remember your suppliers are an extension of your own business… Read Full Review

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“Fine but shame about the delivery”

Written on: 06/10/2014 by cerysadams (2 reviews written)

Quality fine and certainly worth a try but how on earth a company with their quality standards got into bed with Citylink I just don't know. Remember your suppliers are an extension of your own business… Read Full Review

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“Breaded pork”

Written on: 28/08/2014 by ycWeeks97 (1 review written)

Tried this product tonight for the first time and found it very disappointing. Far too much breadcrumbs and quite tasteless pork. I am not sure these products work when cooked from frozen. I have tried the chicken Kiev which was ok as was the fish, but not a patch on the normal meat products which we have always found excellent. Would not buy again… Read Full Review

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“First time order”

Written on: 08/07/2014 by Clarencejohn (1 review written)

Just ordered a selection of steaks and they guarantee the finest steak you have ever tasted or your money back. Sadly won't be able to claim any back as I have never had better. Marvellous Wav… Read Full Review

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“Great quality meat but poor customer service”

Written on: 19/01/2014 by Bopeep1 (1 review written)

We have previously ordered steak from Donald Russell on 3 occasions and thought we would order a selection for christmas. We put in online order and were told to expect delivery on the coming friday ( about 2 weeks before christmas). We received an answerphone message from customer service at 4pm on the wednesdsy asking us to call as there was a problem with the order. We called back at 4:30 and was told that the person dealing with our account had gone home. She couldn't tell us anything, so… Read Full Review

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Jeanieh's Response to Bopeep1's Review

Written on: 13/08/2014

I cannot believe you would chuck good food in the bin! Irrespective of your uncertainty as to how long it had been in a de-frosted state, the meat was either good (still a good colour, not gone brownie-grey, slimy and smelly) or it was' OFF' and anyone can tell when a piece of meat has 'gone off'.
Good beef is hung for many weeks, usually at least 28 days and sometimes longer, in order to improve its tenderness and flavour. I always think the darker and drier the meat looks, the better it will eat. Sorry about their poor customer service but to throw meat away without establishing that it had truly gone off is just plain crazy. What a waste! Maybe you're the kind of people who throw good eggs away just because they have reached their 'use by' date? An egg is still good to use if it hasn't gone off - as simple as that. No good for poaching I'll admit but great for scrambling and other uses. So please don't waste food.

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“PATHETIC & DISAPPOINTING”

Written on: 05/11/2013 by MARGARETADEY (1 review written)

ORDER DID NOT ARRIVE ON DAY REQUESTED. HAD TO CONTACT CUSTOMER SERVICE MYSELF AND THEY APOLOGISED SAYING IT WOULD ARRIVE THE NEXT MORNING. CALLED THE FOLLOWING MORNING THEN ADVISED THAT IT WOULD NOT ARRIVE UNTIL THAT AFTERNOON. CANCELLED ORDER AND REQUESTED REFUND. CUSTOMER SERVICE ADVISED THAT THEY MAY NOT BE ABLE TO STOP THE ORDER IN TIME HOWEVER IF IT DOES ARRIVE I MAY KEEP IT FREE OF CHARGE. WILL BE GOING IN THE BIN AS THE QUALITY AND FRESHNESS CANNOT BE GUARANTEED. THIS WAS MY FIRST… Read Full Review

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Loopycat's Response to MARGARETADEY's Review

Written on: 13/04/2014

Oh shut up, You obviously know nothing about food. How the hell could beef be non fresh considering it hangs for weeks! This company sends it parcels in the best possible way and could be lost for days without spoiling quality. IDIOT. Go to supermarket!

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“OUTSTANDING BUTCHER FIRST CLASS”

Written on: 28/10/2013 by llessur (1 review written)

THINK WE HAVE JUST FOUND THE BEST BUTCHER EVER WE HAVE BEEN USING DONALD RUSSELL FOR A FEW MONTHS NOW AND THE QUALITY OF THE MEAT IS EXCELLENT CANT FAULT ANYTHING THAT WE HAVE BOUGHT, ALSO THE PACKAGING IS VERY WELL PRESENTED AND PROFESSIONALLY DONE WE ARE NOW CONSIDERING WHAT TO GET FOR CHRISTMAS DINNER AND WOULD HAVE NO HESITATION RECOMMENDING THIS BUTCHER THANKYOU DONALD RUSSELL… Read Full Review

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“always good and fast delivery”

Written on: 19/10/2013

quality is first class and well packaged. would like to see gammon steaks on offer… Read Full Review

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“what a discovery!”

Written on: 30/08/2013 by izzylucy (1 review written)

a firm of great probity.Helpful staff,totally reliable service Meat amd Fish as good as promised and Ready Meals!! Why do i cook?… Read Full Review

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“no complaints only satisfaction”

Written on: 29/08/2013 by kingfield145 (1 review written)

really good food plenty of flavour,value for money, nicely packed, delivered when quoted,ready for the oven or microwave… Read Full Review

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“splendid”

Written on: 03/08/2013

We are very impressed with all aspects of your service,,,,telephoneoperators taking orders,,,,delivery,packaging, quality of food etc....we have only been disappointed with salmon(credited immediately!)… Read Full Review

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“Best of the best”

Written on: 30/07/2013 by revfield21 (1 review written)

Having been a customer of donald russell for over five years I still find all their wide range of products excellent value for money, with their order and customer base second to none; the customer service staff are extremely friendly and efficient with the delivery service good. I shall continue to buy from them, I hope, for many years to come Celia Field Account No. 85436… Read Full Review

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“Yes, you wowed me!!”

Written on: 18/07/2013 by Lornanoonefan (1 review written)

Donald Russell products are consistently fantastic value for money. Orders are taken efficiently and kindly, and are delivered within days, in pristine condition; beautifully and carefully packed. Products are of a very high standard and taste like you would get in a Michelin Star Restaurant. A little more expensive, but my goodness you get what you pay for - in spades! I would recommend (and have done so many times) Donald Russell products to everyone who loves good food and who will… Read Full Review

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“Working for Donald Russell Kintore”

Written on: 16/07/2013

On the internet, I have found that Donald Russell are looking for packers, so I decided to apply for the job. I had an interview after which it looked like I got the job, mainly because I used to be their employee and I know what the job was all about. Unfortunately, today I received a message that I will not work for them again because I do not have all the skills required. I think that is very funny because Donald Russell did not mention these "required skills" on the website and at the… Read Full Review

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“Great quality but overpriced”

Written on: 10/07/2013

I ordered a pack which I saw on offer in a magazine. It contained Sirloin, Pave and Ribeye steaks. Yes it was great steak, among the best I have tasted, but not unequivocally the best as they claim and their prices suggest. Maybe I was unlucky or they have to comprise quality on these offer packs. I usually buy quality Sirloin from my local butcher and its approx 28 pounds per kilo, Donald Russell charges approx twice that. So is the quality of Donald Russell worth 2x the price of the excellent… Read Full Review

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“Still The Best”

Written on: 04/07/2013

The quality of your product is superb,I have been using Russell's for a long time, when E Russell Ltd. were in London. I will continue to use them, I would not hesitate to recommend them. THANK YOU… Read Full Review

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“'Toad in the Hole”

Written on: 30/04/2013 by Billdd (1 review written)

I am a customer of Donald Russell and I find the meat such as Lamb Short Saddle absolutely superb. Not so the Toad in the Hole. I followed the cooking directions,(40-45 mins) had to add 20 mins as the Yorkshire Pudding was still uncooked, eventually I had to serve it. The top of the Yorkshire was cooked but the base was still sloppy and the Sausages were barely cooked. Tastless, truly the worst meal I have tasted in a long while… Read Full Review

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“How good i think you are”

Written on: 20/04/2013

I have had your produce for a while now .I cant find any thing to say but how good the quality and service is . The produce i buy from you is top quality and the service i get from you i cant fault. I dont think i could buy any thing as good local… Read Full Review

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