Sweatband.com Reviews - www.sweatband.com

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★★★☆☆
2.6 / 5
41.7% of users recommend this
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Latest Reviews

★☆☆☆☆

“Tennis Rackets ”

Written on: 11/07/2014 by THEAKSTON (1 review written)

Do not order from them - they take your money without having the goods in stock and don't bother contacting you. … Read Full Review

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★★★★★

“1st Class service, couldnt be better”

Written on: 13/01/2014 by mikecymru (1 review written)

I have recently purchased a cross trainer from Sweatband, I'd shopped around and they were by far the cheapest I could get, coupled with a £25 voucher code and 5% cashback through Quidco, I had a really good deal. After placing my order i noticed the poor reviews on this website (Panic!!),But my experience was the complete oppposite. They confirmed my order within 24hours by email, (Tuesday), I called them a day later, extremely pleasant and helpful chap arranged my delivery for the saturday… Read Full Review

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★☆☆☆☆

“Poor aftersales care and delivery”

Written on: 20/12/2013

Item agreed to be delivered 3 days after purchase. Received message the night before that the courier had forgotten to put it on the van. Agreed delivery the next day. Received message that item would arrive between 7 and 10:30, it didn't. rang sweatband - was told the courier had forgotten to put it on the van. Expressed my disappointment at having to miss two days of work, and asked them to ring me back to tell me when it would be delivered. They didn't. Rang again and was told nonchalantly… Read Full Review

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★☆☆☆☆

“poor service, poor communication”

Written on: 18/12/2013

Due to multiple problems with their parcel carrier (City - link) the goods dispatched on 09/12/2013 never arrived. Numerous telephone calls to City- link did not get me anywhere I therefore emailed and telephoned Sweatband for help. I was promised that someone from Sweatband would call... but they never did. Goods now back at Sweatband 18/12/2013) .... and I am now waiting for a refund. Lets hope Sweatband are more efficient at this and I do not have to contact my credit card company to get… Read Full Review

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★★★★★

“PERFECT”

Written on: 16/11/2013 by alphasports (1 review written)

My second order, very happy with my item, arrived quickly earlier than anticipated! Would highly recommend this company. P.S Although I did not need any customer service, on my previous order I was well looked after by the team. … Read Full Review

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★☆☆☆☆

“Order elsewhere - complete lack of customer service!”

Written on: 14/10/2013 by TheJeff (1 review written)

I ordered items on Monday 7th October 2013. The website states that most deliveries are made within 2-3 working days. Anyway, I am still waiting. I have tried emailing them - no response. Don't bother trying to ring them as they don't answer their phones. I just wish that I had read some of the reviews about them on this site and others as I would never in a million years have ordered from them. If you read this, don't waste your time. You will save yourself a lot of hassle by ordering… Read Full Review

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★☆☆☆☆

“Having to go to court”

Written on: 02/08/2013

I'm in the process of taking them to court over a product that broke after very light use, was replaced, then the replacement lasted 2 weeks. Citizens advice and Trading standards have both stated they should refund me but now they are not responding to my emails. DO NOT BUY FROM THIS COMPANY … Read Full Review

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★☆☆☆☆

“Non starter!”

Written on: 15/06/2013

Ordered a multi games table recently without reading the reviews {silly me) The transaction went through fine, then the next day an email came through to say my card transaction was unsuccessful, which i thought was a bit suspicious so i decided to read these reviews. Think i might of got off lightly, assuming they haven't took me money and were after a second whack. Oh and by the way it does'nt take a genius to tell that most of the good reviews have been written by the same person. In some… Read Full Review

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★★★★★

“Great team, great products, great service”

Written on: 09/05/2013 by dcckie (1 review written)

A fantastic store. Really personal service - will use them again and again. Also have a store in central london which is near my office and well stocked… Read Full Review

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★☆☆☆☆

“Horrendous after sales!”

Written on: 17/02/2013

I ordered a football table for a special party for my grandson. Money was paid and the delivery received albeit a day late. The table was damaged beyond repair and although disappointed, I called Sweatband and they assured me they would collect the faulty one and replace it. Someone called [name removed] then called and left a message to say it was out of stock and that he would arrange for a refund and pick up the faulty one. I've heard nothing since. Despite sitting on their awful… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 17/01/2013

Ordered an item on 02/01/2013 and after I never received my goods by 16/01/2013 I contacted the company who informed me the goods were not in stock and my order was cancelled. Very poor customer service… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 15/01/2013 by kmunro (1 review written)

I bought a snooker table for my son before Christmas and he still hasn't been able to use. Item arrived without holes for castors, drilled them myself. Most annoyingly there were no cue tips. I emailed to complain, sweatband said they would send another cue, never sent. Not after many emails and not many replies they're pretending there should never have been cue tips and customers have to sand the cue and go out and buy their own cue tips from this complete system. Pathetic company terrible… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 08/01/2013 by alstaireryan (1 review written)

Ordered a York Diamond Bench and all Attachments on 1st Jan, called up on 3rd Jan as i hadn't heard anything about my order, i spoke to someone called Daniel and he said that i would receive my products in 7-10 Working days, but he would let me know once they are dispatched, i then called again and spoke to someone call Aman on 8th Jan as i still hadn't heard anything and have now been told the bench has been discontinued, she offered to give me discount on another bench but very little, very… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 28/12/2012 by wiglet (3 reviews written)

Tennis racquet ordered and received a tracking link that didn't work. Racquet did not arrive in time so I called customer services - first call rang and rang and then was cut off, second call rang and rang and rang and then got a message saying the mail box was full. How is it there are so many reviews saying their service is good - are they genuine?… Read Full Review

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★★★★★

“Excellent service instore and online”

Written on: 16/10/2012

I have recently used Sweatband's services online and instore and am a very happy customer. Firstly I needed a spare racket for tennis. When I went to get my racket restrung at the Sweatband store I asked for advice and they recommended me the Head Monster. They guy in store actually said there was the older version which was cheaper and suggested that I order online from their website as they had none in the store. I compared prices online and Sweatband were the cheapest so I ordered it. I… Read Full Review

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★★☆☆☆

“Waited 11 days for order to find out it was out of stock”

Written on: 13/10/2012

I put an order in and got a confirmation for the items. Delivery can take 5 days so I waited but nothing arrived so when I got time, 11 days later, I called to be told that the items were out of stock. If only I had received notification of this immediately, I could have shopped elsewhere! The French man on customer services was very polite, apologetic and friendly but someone else in the company had failed to notify me… Read Full Review

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★☆☆☆☆

“You'll end up paying more!”

Written on: 22/08/2012

I bourght a treadmill from these, this is whats happened within the year after 3 replacement treadmills 6 visits from engineers who don't know what they are doing 60+ phonecalls to sweatband and ICON(maker of treadmills)who are horrible to talk to. Got accused of lying or phone put down on me. Arranged 3 different delivery dates where they didn't show up. Honestly if you spend £500 on a treadmill from Sweatband, expect to get fatter and lose about £500 in time off work. Steer Well Clear… Read Full Review

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★★★★★

“Very good customer service”

Written on: 02/05/2012

Unfortunately, I chose and ordered the wrong items online. So I sent an email to their Support team to cancel the order and called the next morning to confirm this. I got straight through to a company representative, who confirmed my financial transaction had been cancelled. I also received an email confirming the cancellation. Perfect. They were friendly and offered further advice to help me choose the correct items and also invited me to their shop to test the equipment first if I… Read Full Review

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★☆☆☆☆

“They've got my money and goods!”

Written on: 30/11/2011 by vinia1971 (1 review written)

Delivery was excellent, two weeks after using the monitor it stopped working properly. I contacted them and was told I had to go direct to manufacturer. I phoned the manufacturer who stated that this was incorrect, it was Sweatband's liability. So I contacted Sweatband again and was asked to send the monitor back. I first contacted them on 25 October, its now 31 November and they have had both my monitor and money for several weeks - I keep having to chase them for updates and am fobbed off… Read Full Review

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★☆☆☆☆

“ORDER NEVER ARRIVED - AVOID!!”

Written on: 07/11/2011 by Jensen123 (1 review written)

Placed a small order to check out the service before ordering several grands worth of stuff to redo my home gym. The item I bought never arrived and even after two weeks had passed, and many emails had been sent, they refused to send a replacement or give me a refund. I have now been charged for an item I have never received. The customer service is useless. They just keep saying it may or may not be on it's way even though it was posted over two weeks ago. Absolutely horrible experience… Read Full Review

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