Advanced Internet Technologies www.aitcom.net Reviews

aitfan's review has yet to be rated - Be the first!

I've been with AIT for over 10 years and have been very pleased. It's affordable and easy for a mid-level programmer to use.
Advanced Internet Technologies provides a great service. Hardware and software issues happen all the time. Customers try to eMail vide files and the mail account files can get corrupted, but that happens to everyone. Granted AIT's billing process sucked for a while, but not for the past couple of years. Not really for newbies nor for people with no tech background. But that's true with their competitors.
I'd recommend AIT to anyone.

Guest's review has yet to be rated - Be the first!

My dedicated server was down more than 96 hours. emails, phone calls, etc etc multiple daily. Support is dismal at best. When i am able to get to support, which is rare, tehy say it will get done soon. 24hrs later, I am left calling them again for the exact same response. 26 hrs later, same thing. Over and Over and Over....

Guest's review has yet to be rated - Be the first!

www.ait.com is worth staying away from. The price for hosting is attractive but I found you do get what you pay for. I pay very little for the services they host for me and in return I receive very little quality support from them. I have suffered outages in excess of 4 days, that's 96 hours. I have placed phone calls to the support center, placed on hold and then disconnected because their call volume was so great. The information that their technicians provide in resolving trouble tickets ...

Guest's review has yet to be rated - Be the first!

Just about everything. We had some major CGI problems with our server and it took AIT forever to fix them. I felt they were slow and it been like walking on egg shells when I am dealing with them I feel. Therefore I do not recommend Advanced Internet Technologies

travish70's review has yet to be rated - Be the first!

When the web hosting company can't get something as simple as email correct, a red flag should go up in my opinion. I personally have not been happy with the support I received of Advanced Internet Tech! downtime is constant for me as far as I am concerned, I have spent several hours on the phone with support to resolve basic issues.
It is hard for me to say this because I believe AIT could be a web hosting company I am really happy with. But for now I do not recommend aitcom.net.

Guest's review has yet to be rated - Be the first!

Since 2006, my sites have been corrupted as far as I am concerned, extensions disappear, cannot seem to login to CPanles or VPAnels in my experience, tickets as far as I am aware were closed with no resolution in my opinion, tit for tat ticket response, answers that have nothing to do with my problems as far as I am conerned, on and on and on and on.

I finally got a call back and got told to let him know personally of any further problems. Within a month, same problems occurred in my experience ...

Guest's review has yet to be rated - Be the first!

I have found the best way to get tech support from AIT is to switch to another hosting company because reliable tech support at AIT is unhelpful as far as I am concerned. All they do is try to clear out a ticket as quick as they can with no follow through as far as I am concerned to check if problem is resolved. I constantly takes 4, 5 and 6 call to get even simple problems resolved in my experience and opinion therefore I do not recommend aitcom.net.

Guest's review has yet to be rated - Be the first!

They are absolutely the worst I have personally experienced... In my opinion the customer services were too hard to get hold of, I was trying for 24hours as far as I am aware but had no luck. This is not good enough in my opinion as when I need help I expect it to be quick and easy, especially when a website is down. I would not recommend www.aitcom.net or use them again.

jimbhd's review has yet to be rated - Be the first!

Billing in my experience has been horrible, in my opinion they cant keep my web servers running and they are a web hosting Company...
Internet seer gave us a report of 98% Downtime in the month December. They still wanted us to pay and that is unacceptable we lost most of our Web Hosting Customers because of this. I do not recommend Advanced Internet Technologies.

enduser's review has yet to be rated - Be the first!

Purchased a 2 year plan with 30 day "Risk Free" guarantee. After 6 days of NO SUPPORT I cancelled the package. I was then told that to AIT "RISK FREE" does NOT mean refund.

MY ADVICE IS TO STAY FAR AWAY FROM AIT.

mobri2a's review has yet to be rated - Be the first!

The less you can rely on Advanced Internet Technologies support the better off you'll be. But god help you if you need help from them, even something as pedestrian as isolating a server outage to the server or network. They are incredibly slow (perhaps overloaded?) When my server is down (which is very rarely) it takes them hours to days to do something about it. Lost at least 2 disk drives in 3 years (perhaps due to heat issues?). There are no backups...you're on your own.

When it works its ...

nfeli0's review has yet to be rated - Be the first!

Speaking as a former tech support specialist with AIT, I was impressed by the lack of apathy for the clients and lack of professionalism in the workplace. Albeit there are a few talented tech specialists there, but in general when they are good they don't stay there for long. First, the pay is not good, for which the owner boasts of profits but it is because of the low wages given to the reps. Second, the way the server equipment is cared for is lousy. The servers are placed on racks with very l ...

paramount's review has yet to be rated - Be the first!

If you are not running any mission critical applications and want good bandwidth, AIT Com might be affordable for you. They keep a good network but their support staff policy and procedures suck. They are ill-equipped to support anything other than shared hosting plans, making sales and charging your credit cards. Anything advanced, such as DNS, self-managed plans, email, or any other services will have to be entered into the ticket system and the waiting game will commence. Good luck if you sho ...

On average, people found this review very helpful

If unreliability and poor customer service is what you are looking for, Advanced Internet Technologies (www.aitcom.net) is the place to go!

In the last 3 months, our Windows site has been hijacked, there have been 2 different sets of virus infections. They did not have back ups available to resotr the infected files. ALL of thei back-ups were infected as well.

They have repeatedly made DNS errors that bring my site down and expect me to wait hours until the issue gets elevated to the pro ...

cberk's review has yet to be rated - Be the first!

If you enjoy being over billed. Advanced Internet Technologies (www.aitcom.net) is for you.
If you enjoy having to look at your server space being eaten up my spam. AITCOM IS FOR YOU.
If you enjoy having to delete mispelled email or spam from your site every week. AITCOM IS FOR YOU.
If you enjoy losing sleep because how knows how much spam has been put on your servers account by their program. But you will have to pay the bill. AITCOM IS FOR YOU.

bibi95's review has yet to be rated - Be the first!

I have a dedicated server at AITCOM (Advanced Internet Technologies).

During 7 months I had no problem with my server but this week my server crashed.

Have no idea of the problem of my server because the technical support told me to pay $70 to look at it!

So I paid $70 but my server is still crashed and it has been more than 48 hours.

sk1965's review has yet to be rated - Be the first!

Tech Support at Aitcom.net have not fixed our problem...it's now 5 days!!! Yes that's 5 days.
Our dedicated server is really slow with just 2 users connected. Obviously a networking problem. But could anyone at AIT fix it .... no way it has been 5 days already and still no fix. Their first response to us took over 9 hours, only to say that we are looking into this.
Our other server in the UK is 3 to 5 times faster. This is a big con. We have even paid $69 dollars for pay per incident support ...

not2happyatait's review has yet to be rated - Be the first!

At www.aitcom.net you get what you pay for. If you can deal with unresponsive technical support (and trust me you will be dealing with tech support) and servers down for 4+ days, go for it. They are the service provider for you.
Stay as far away from www.aitcom.net as possible.

isis62's review has yet to be rated - Be the first!

Advanced Internet Technologues is a great provider who gives the best prices around. I've had no problems at all with AIT's service, except that service can be slow if you ask a question using the ticket system.

apacom's review has yet to be rated - Be the first!

Advanced Internet Technologies - My account has finally been cancelled by AITCOM after several months of delays. The webhosting cancellation was requested in Jan and now in Apr it is finally done but of course they charged me from Jan to Apr and they refuse to admit it was their error. How's this for an excuse? If you change your sites to another provider and one of these sites is your email site...then forget ever getting email from them. Why, they have only internal mail. This is accordin ...