Office Christmas Reviews - www.officechristmas.co.uk

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Office Christmas www.officechristmas.co.uk

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Latest Reviews

★☆☆☆☆

“Worst customer service ever!”

Written on: 21/08/2015 by zeHutchison165 (1 review written)

We are a venue which has listed our Christmas parties on the Office Christmas website in the past. However we chose not to list with them this year due to their shocking customer service, inability to reply to the most basic of inquiries and suspicious hidden charges. We were originally quoted one amount to list and this had mysteriously doubled by the time we were invoiced. After we complained about this, we asked to speak to the CEO who was even ruder than the staff! Definitely will not be… Read Full Review

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★☆☆☆☆

“the worse service ever”

Written on: 16/01/2014

We booked our company party through Officechristmas they were fine until they received our full payment then they told us venue was cancelled after we requested a refund they didn't not answer emails or calls when they finally answered they didn't give a refund till way past our party date I was left with a huge debt as a party organizer to pay our group when they finally refunded the money was incomplete since then they haven't answered any form of correspondence. Now I have to take drastic… Read Full Review

Alasdairadam13's Comment

Written on: 10/06/2015

Drastic action? we refund all parties fully when we get a refund from the venue. Its no different than the venue canceling the party and not offering the refund in time so please review them and not us. We offer a booking service, a mediation service, protection if the venue goes bust and a free management tool for your party at no extra cost to the client.

Please when reviewing us, we accept that at time Chistmas is chaotic but incinuating that people have to sue us, or we are dodgy and other incinuation is just plain untrue.

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★☆☆☆☆

“Appalling customer service!!”

Written on: 15/01/2014 by London1988 (1 review written)

We booked our Christmas party in December 2013 and they changed our venue last minute, saying it was no longer available. We were able to book an alternative venue at a cheaper price and a few party members now could not make it based on this. A full refund was originally offered to us however every time we tried to get through on the phone, we were directed to a different member of staff who didn't know the situation and refused to provide us with our refund and actually being rude on… Read Full Review

Alasdairadam13's Response to London1988's Review

Written on: 10/06/2015

When a supplier cancells a Christmas party we offer a refund or an alternative venue choice. We cannot be held responsible when suppliers outside our control cancel a Christmas party. We can only apologise for any incovenience this caused but with 3000 parties to organise you will understand we cannot get back to everyone till things have calmed down a little. Our terms and conditions clearly state we will deal with complaints after the Christmas rush (ie beginning of January) and mediate between the venue and client (a free service btw) it seems to me you were dealt with fairly and swiftly by us and I think your review on our service here a little unfair

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London123123's reply to Alasdairadam13's Comment

Written on: 10/06/2015

The fact it has taken you 18 months to reply to my review proves my point. I don't think the review was unfair, it was commensurate with the service we received...which was poor. Your terms and conditions didn't state it takes over 2 months for a refund and for us to have to threaten with legal advice. Other reviews have said similar things too in the past so I am not being unreasonable. Just stating facts.

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★☆☆☆☆

“Don't bother. The worst company I've ever dealt with.”

Written on: 09/01/2014 by JessieB30 (1 review written)

Following my initial enquiry they called me 3 times a day to take my money. My party was cancelled a week before the event due to low numbers, they told me they were processing a refund, I've received nothing. Now they won't answer calls or emails. I'm disgusted and wish I could take this further, false advertising and basically conning people out of money. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Appalling, avoid”

Written on: 19/12/2013

Avoid this company. After booking an event we could not get any answers from them at all. We then ended up having to deal with the venue directly....the most terrible service ever. … Read Full Review

Alasdairadam13's Comment

Written on: 10/06/2015

Answers about what? Dress code, menu choice, opening times, parking, directions, travel services? All available on your personalised free website. And we do have people answering the phones as well although on busy days its hard to get through to us admittedly. One star is very harsh considering the information that is available to you.

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★☆☆☆☆

“Worst customer service ”

Written on: 17/12/2013 by peter288 (1 review written)

If you book they will cancel your booking short notice and then not refund you. Poor customer care boarding on hostile and I wonder if the company that let them market on their behalf know what they treat customers which also reflect on the company that allows them to market there event… Read Full Review

Alasdairadam13's Response to peter288's Review

Written on: 10/06/2015

We refund everyone if a venue cancells a party, this is part iof the protection we offer, we even refund customers of the venue goes bust, burns down, or any other circumstance and have done so in the past numerous times.This is just plain lies and I wont comment further

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Alasdairadam13's Response to peter288's Review

Written on: 10/06/2015

The company letting us market them on their behalf probably cancelled the party in the first place, we dont cancel parties they do!! So please get your facts straight when commenting on us here. It annoys me that we take the blame for suppliers actions and they somehow are the innoccent victims of bad service.

Its the other way around we are here to protect clients, and for the majotity of events we do a good job of that.

Seems to me one of our less reputable competitors is writing some of these reviews.

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★☆☆☆☆

“VERY POOR SERVICE CAN NEVER GET HOLD OF ANY ONE!”

Written on: 10/12/2013

AVOID AT ALL COSTS WOULD NEVER BOOK THOUGH THEM AGAIN… Read Full Review

Alasdairadam13's Comment

Written on: 10/06/2015

Im sorry you feel like this, I hope you understand we are a booking agent and offer a free service and are not responsible for the quality of the party. Whilst we endevour to ensure suppliers are of a certain standard we cannot guaratee everything. Its a bit like blaming ticket master that the show was no good.

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★☆☆☆☆

“Keep your money - stay away”

Written on: 06/12/2013 by 2013Disgusted (1 review written)

Believe me, we would have been better sorting this event ourselves. Turned up on the night to a cancelled party which we had fully paid for. Just don't go here !… Read Full Review

Peter277's Response to 2013Disgusted's Review

Written on: 17/12/2013

did you get a refund???? cause we didnt when this happened to us!!!

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Landiwe's reply to Peter277's Comment

Written on: 14/01/2014

I also booked though office party for my work xmas do they canelled a week before the party i tried to get a refund calling emailing every day when they finally did after 10 days way past the party day they refunded some of the money now they don't reply to my emails or answer calls I'm taking further step

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Alasdairadam13's Response to 2013Disgusted's Review

Written on: 10/06/2015

There were a couple of parties that turned up after the venue had cancelled the event through lack of bookings, one was our fault and the other the venues for neglecting to tell us. without know which one you were I cant comment

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★☆☆☆☆

“Money washing machine”

Written on: 10/12/2012

Worse expereince ever!!! I organised the party on the 7th of December 2012, few days till the party I called them , but no one picked up the phone. Finally, we arrived to the party and there were no drinks on the table, I was so ebarased infront of the clients. The organisers checked the list and apparently we did not preorder anything! So we paid £1300 and did not receove even water!!! We had to order our drinks twice!… Read Full Review

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★☆☆☆☆

“Avoid like a plague”

Written on: 15/12/2011 by Taylormae (1 review written)

Staff is un helpful/rude and take weeks to answer simple questions. I will be arranging our future parties myself as it's less stressful. When I wrote to them directly to complain that their service needed improving and that I would like my queries answered not even a polite aplogy was offered and a refund was refused. Menu selections were lost or mis placed along with table plans. I was on several ocassions addressed by the wrong name- again with no apology. Avoid them if you can as it has… Read Full Review

Alasdairadam13's Response to Taylormae's Review

Written on: 10/06/2015

Menu selections lost or misplaced?

Im sorry but I cant accept this as a geniune review since we have an award winning on line menu selection tool that cannot be lost of misplaced and works perfectly. It is the main reson people used us. Unfortunately some clients do not use the menu choice tool till a day or so before teh event and expect the venue to have everything they want and complain afterwards, we ask clearly menue choices are completed two weeks before the event and chase all clients who havent done this.

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