Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.2 / 5
157
83.1% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★☆

“good purchase”

Written on: 28/07/2015 by Jensens499 (1 review written)

Good service and competitive price. The virtual "try on" does not work. If fixed it'd add a nice touch to the website in order to buy with more confidene… Read Full Review

Service Manager Sbg's Comment

Written on: 28/07/2015

Dear Customer,

We are glad to hear that you are happy with the purchase, regarding your kind feedback for "3D Try-On", our IT team tested that, it's functioning with no issue. Would you please contact our service manager so that we can assist you to have it worked on your computer?

Yours,
Andrea

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★★★★☆

“Did what they said”

Written on: 25/07/2015

Everything worked quickly and smoothly and I paid way less than the high street price. Happy days… Read Full Review

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★★★★☆

“Excellent value”

Written on: 25/07/2015 by Riley415 (1 review written)

Competitive prices and secure delivery… Read Full Review

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★★★★☆

“Excellent service, delivered on time, great price....”

Written on: 24/07/2015

Excellent service, delivered on time, great price. Happy to recommend, and will use again. Website search...Meh, but persevere for a good deal… Read Full Review

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★★★★☆

“Speedy service and fantastic value for money”

Written on: 23/07/2015 by Ealingposse123 (1 review written)

Over all the service was very good. Website easy to use and navigate, received non-prescription sun glasses within days of order. Always kept up to date with the bifocal sun glasses ordered and notified when dispatched. On receipt, prescriptive work done is excellent and have had no problems with either glasses. Did not give excellent score however as ordered two non prescriptive sunglasses and returned one the next day of receipt, but took two weeks to receive notification of receipt and… Read Full Review

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★★★★☆

“Good value for money”

Written on: 19/07/2015 by DayamiDonovan281 (1 review written)

The pair of glassed was delivered on time. Lensed seem good quality and of course price was much lower than high-street shops. Downside is the fact that you need to fit the frame to your face on your own and obviously the risk of getting wrong the prescription. I would definitely use them again… Read Full Review

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★★★★☆

“I LOVE THEM”

Written on: 05/07/2015 by Ignacio212 (1 review written)

I've been want these sunglasses for about 2 years and I always thought they were too much money for what they worth but I found this website with a good price and I'm so happy I brought them! I would defiantly use this website again, they came in the post really quickly and I would 100% recommend this website to friends and family!!! Thanks!… Read Full Review

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★★★★☆

“Fantastic saving and a perfect pair”

Written on: 01/07/2015 by Boltontc84 (1 review written)

Ordered a prescription in Maui Jim glasses, had been quoted over 400 pounds by 2 local opticians. The savings made the wait of a couple of weeks worthwhile. Saved appx. 50 %… Read Full Review

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★★★★☆

“Very happy with the service ”

Written on: 28/06/2015 by Reidn313 (1 review written)

Good price, speedy delivery and a happy wife!… Read Full Review

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★★★★☆

“Very good service”

Written on: 27/06/2015 by 14Kane (1 review written)

I found the service to be very good with speedy delivery. The website is good looking and very easy to use. Paying for goods through PayPal is a plus also… Read Full Review

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★★★★☆

“Contact Lenses from Smart Buy Glasses”

Written on: 27/06/2015 by ByronPenn (1 review written)

I've just re-ordered my third or fourth set of contact lenses from Smart Buy Glasses. Really pleased with the service. Delivery within a few days and prescription correct. A fair bit cheaper than Tesco Opticians and delivered to the door rather than collecting in store or paying a delivery charge. And they email you to remind you to re-order before your current stock runs out - really helpful… Read Full Review

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★★★★☆

“Smart Buy Contacts”

Written on: 27/06/2015

Around half the price I used to pay for the same brand contacts, just remember to allow an extra couple of days for postage, worth it for the savings… Read Full Review

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★★★★☆

“good value and excellent service”

Written on: 27/06/2015

Lenses are very competitively priced and always arrive within a couple of days of being ordered… Read Full Review

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★★★★☆

“ok...”

Written on: 27/06/2015 by Quinnef307 (1 review written)

customer service is ok :)but could to be a little bit cheaper. Thats all… Read Full Review

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★★★★☆

“Everything came as ordered. Good value for money. I...”

Written on: 25/06/2015 by Mashee (1 review written)

Everything came as ordered. Good value for money. I was a bit confused re ordering the different type of lenses as I was getting prescription lenses. I actually got the original lenses with the glasses. Handy if I got laser treatment done I suppose!!… Read Full Review

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★★★★☆

“Smart buy glasses”

Written on: 25/06/2015 by Andyfisher2 (1 review written)

I purchased a pair of ray ban sunglasses in May the sunglasses arrived in the time stated I was also kept up to date with carriage by text, they were very well packaged perfect condition, I would highly recommend this company, love my ray bans… Read Full Review

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★★★★☆

“Good service”

Written on: 25/06/2015 by HoaPham (1 review written)

Quickly delivery, flexible way to solve out of stock… Read Full Review

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★★★★☆

“Great value for money but.....”

Written on: 22/06/2015

Really happy with the glasses. Genuine Armani with high quality lenses as specified. My one gripe is customer services communications can be misleading especially around delivery timescales. Also got a shock when I saw the shipping location Hong Kong as I thought I was dealing with a UK company. They just happened to be sourced there but this was not made clear upfront. Overall a happy customer and would use Smart Buy again… Read Full Review

Service Manager Sbg's Comment

Written on: 23/06/2015

Dear Customer,

I am glad to hear that you would visit us again, to address your concern of shipping from Hong Kong, actually we have different locations for our logistics, we have one in Italy as well, however, the stock location for your ordered item is located in Hong Kong so we shipped your order from there. I am glad to see that you are satisfied with the product.

For our service regarding addressing your enquiries, we appreciate your feedback, would you please send the ticket # to our service manager so that we can review it? Rest assured that we strive to offer an excellent customer service.

Yours,
SmartBuyGlasses

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★★★★☆

“Just what I needed”

Written on: 20/06/2015

Found Smart Buy to be quick and very reasonably priced with a postage charge that didn't blow the whole deal out of the water. Will almost certainly use again… Read Full Review

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★★★★☆

“best price for contacts and prompt service”

Written on: 18/06/2015 by Robertsbr303 (1 review written)

good customer service as I got my delivery address incorrect in the original order but my mail request to amend was answered promptly and the address was amended. I'm having a bit of trouble right now on a re-order to apply a discount code but I'm sure the staff will get it sorted for me. Delivery of original order was prompt and correct… Read Full Review

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