Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.1 / 5
132
81.4% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★☆

“Great service & great glasses!”

Written on: 30/05/2015

Was very happy with my order, took a little longer than expected but that was ok as the lenses and glasses were exactly what I had expected and for a fraction of what they would have cost in an opticians. Very happy with my purchase. … Read Full Review

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★★★★☆

“VERY HELPFUL SUPPLIER”

Written on: 29/05/2015 by cassie35 (1 review written)

Although there was a difficulty establishing when i would receive the order on the website, the staff were very helpful explaining and inspire of the short delay I was happy with the product once received… Read Full Review

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★★★★☆

“Multifocal contact lenses”

Written on: 26/05/2015 by lia1201 (1 review written)

Ordered the lenses. No hassle. Arrived in 5 days. Will order again as prices are good… Read Full Review

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★★★★☆

“Great Service and great prices. Will use this site again. ”

Written on: 25/05/2015 by Jennie_Ireland (1 review written)

Will use this site again, communication about delivery was great and wen page really easy to use when placing your order… Read Full Review

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★★★★☆

“Great products”

Written on: 18/05/2015 by Trevonz433 (1 review written)

I ordered sunglasses for my husband from quite an expensive brand, but found them considerably cheaper on this website. There were problems with delivery, and in total it took about 4 weeks to receive the glasses. Having said that, there was good communication and updates via e-mail, we were in no particular hurry, and when the glasses did arrive they were exactly what we ordered, including a nice case, cleaning cloth, spray etc. We received 5% off the original website, too, due to the delay in… Read Full Review

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★★★★☆

“Good service”

Written on: 16/05/2015 by Abbie209 (1 review written)

The only thing letting it down was the delivery time, but with such a good price, you can't have everything… Read Full Review

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★★★★☆

“They are great, no problems.”

Written on: 16/05/2015 by OmariBentley465 (1 review written)

I have been wearing these contacts everyday for the past few weeks and have not come across any problems what so ever making it great value for money. A good buy that I would recommend to others that use contacts. Great, customer friendly website that's easy to understand and use. Brilliantly quick delivery services made the price worth it… Read Full Review

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★★★★☆

“Excellent quality!”

Written on: 14/05/2015 by Yairr49 (1 review written)

The glass I ordered arrived on time, the track system worked well, I loved the gift package. The glass is a bit big and keeps falling off my nose, so I had to mend it in a vision express, but I think that's not a big incinvinience! All in all, I honestly recommend the site! (And advise to find a similar one in a store, try it on first!)… Read Full Review

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★★★★☆

“Very happy, good communication”

Written on: 14/05/2015

I received my prescription Rayban's and I am very happy. The quality is there and although I haven't checked the prescription I don't feel that I need too. The communication throughout was very good and a lot better than in the past. I also asked to have the original lenses sent to and that was done. So the service and product is very good and at a very competitive price :) They did take longer than I expected to receive, over two weeks but then I was kept informed of the progress through… Read Full Review

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★★★★☆

“Superb customer service”

Written on: 09/05/2015 by MaddoxGallegos1991 (1 review written)

I ordered a pair of Tom Ford glasses plus premium lenses. Unfortunately the glasses arrived and there was an error with he lenses (the prescription was incorrect). Smart Buy Glasses recognised the issue immediately and offer to sent (from Hong Kong) a new set of correct uncut lenses. I took them to a local optician to have them glazed and Smart Buy Glasses reimbursed the fee. The local glazing fee alone was more then the cost of the lenses from Smart Buy Glasses so they are clearly custom… Read Full Review

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★★★★☆

“Worked for me”

Written on: 07/05/2015 by Indigidominion (1 review written)

I ordered Tommy Hilfiger frames I'd seen in a high street shop. I'm really please with the glasses and they were less than half the price. The only disadvantage was waiting a week for the glasses to arrive… Read Full Review

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★★★★☆

“Good service and quick delivery”

Written on: 07/05/2015 by LorelaiSpence301 (1 review written)

We ordered a pair of designer glasses and were pleased with the quality of the prescription and the delivery. The communication was efficient and we received a follow-up email. The glasses were much cheaper than equivalent optician supplied items. Would recommend… Read Full Review

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★★★★☆

“Great price and quality”

Written on: 07/05/2015 by aeNielsen351 (1 review written)

The website was easy to use, and when i had an inquiry their customer care team were quick to respond. The product arrived quickly and the tracking service was a dream and kept my mind at ease. Great way to save on high quality goods :) Will definitely be ordering again in the future… Read Full Review

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★★★★☆

“Excellent glasses”

Written on: 16/04/2015 by Parry123 (1 review written)

I went for the Polaroid sunglasses for my 4 year old son. Had two thoughts whether to go for white or black one but finally selected the white ones. The product is very good and original with case. Also received free lens cleansing kit which is not of use to me along with a handy screwdriver which is quite useful. All in all very pleased with the product. However the delivery time can be better… Read Full Review

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★★★★☆

“quick service”

Written on: 08/04/2015 by Alia462 (1 review written)

quick service. product was as specified… Read Full Review

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★★★★☆

“Good value and excellent product”

Written on: 04/04/2015

Ordered RX lenses Bolle Anaconda sunglasses and checked out. I had some interaction with the Customer Service dept prior to checking out because the order process automatically defaulted to "colour matching" option for an additional €15 even though it also states colour matching not available on polarized glasses. I couldnt uncheck the colour matching option anywhere. Notwithstanding, the overall price was still good and I ordered (including the surcharge). After ordering, I got a message… Read Full Review

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★★★★☆

“Great Glasses, great price”

Written on: 22/03/2015 by Dsone (1 review written)

Very pleased with my new glasses, easy to use website and comms. If one thing could be improved it would be the delivery time, but it was worth it, I wi use again… Read Full Review

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★★★★☆

“Excellent delivery time ... Good came as listed .....”

Written on: 22/03/2015 by Barr55 (1 review written)

Excellent delivery time ... Good came as listed .. Prices competitive , would buy from them again… Read Full Review

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★★★★☆

“Contact lenses”

Written on: 21/03/2015

The product is good the delivery time is good. The lenses were well packaged. The site is customer friendly apart from I have collected up some 'rewards' and when I go to check-out it doesn't show and I am unable to use them. I have contacted 'chat online' and was told to enable the pop ups. Well pop ups are not blocked and so far I have checked 4 different laptops / computers and still the reward didn't show. Probably need some 'twigging' there. Would I recommend to use this site; Definitely… Read Full Review

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★★★★☆

“Ordered then Delivered”

Written on: 21/03/2015 by 1973Ross (1 review written)

An excellent service Goods arrived in a timely fashion Very pleased… Read Full Review

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