Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.8 / 5
74% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★☆☆

“good value but”

Written on: 19/09/2014 by Terryop68 (1 review written)

Glasses ordered three weeks in advance of holiday did not arrive before departuer. On enquiring i was informed my glasses could be sent to my holiday address but as i was in the highlands of Scotland for one week only there would be no chance they woud have arrived before my holiday was over. No form of componsation offered by smartbuyglasses dissipointing after sales service by the company. My main reason for ordering the glasses in the first place was for my holiday… Read Full Review

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★★★☆☆

“Not bad...”

Written on: 28/07/2014 by Braydens397 (1 review written)

Very very slow delivery, waited more than two weeks to get the glasses . Original though and very cheap so worth waiting… Read Full Review

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Service Manager Sbg's Comment

Written on: 15/08/2014

Thank you for your feedback!

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★★★☆☆

“With better communication, 5 STARS”

Written on: 28/04/2013

Very pleased with the sunglasses and reasonable value for money but two aspects of the communication could be improved. Making it clear that there will be no duty or VAT to pay and an update of where and when the sunglasses were coming from… Read Full Review

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★★★☆☆

“Slowest deliver ever”

Written on: 26/04/2013

The price is really good and the products are of good quality, but it takes lots of time for them to deliver to you. I bought my sunglasses on the website and it took almost a month before it would arrive here… Read Full Review

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★★★☆☆

“Im happy with my shopping at smartbuyglasses.com....”

Written on: 27/03/2013 by erikabergqvist (1 review written)

Im happy with my shopping at smartbuyglasses.com. Good service and fast shipping. The only thing i have to complain about is the mail contact, it would have been so much easier if they was responding the emails faster. It took about tree workingdays befor i got any answer both times… Read Full Review

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★★★☆☆

“Good price but let down on customer service”

Written on: 23/03/2013

I ordered my glasses online and used the 'attach a scan of your prescription' option as I am a new glasses wearer and couldn't decode my prescription to write it down correctly in the drop down forms... Because i had to enter a value to continue with the order I put in random numbers. I wrote on the order on the information box that it was necessary to check the scan and ignore the values I had entered When the glasses arrived they were wrong as nobody had checked the scan at all.. I understand… Read Full Review

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★★★☆☆

“Balanced review”

Written on: 13/03/2013

I am pleased with the glasses I have been sent but don't expect to receive them anytime soon! My glasses were shipped from Hong Kong to the UK. Tune in to the DHL website everyday with your tracking number to watch your new glasses travel the world. Painful! They took so look I think I might be needing a new prescription now. No issue with the quality of the frames… Read Full Review

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★★★☆☆

“Good deal, slow delivery”

Written on: 07/01/2013 by Asthmaticant (1 review written)

I was looking to get my girlfriend a pair of Ray-Ban RB4165 Justins for christmas, I searched around for the best price and quickly found Smart Buy Glasses. They offered a good price and had free delivery (usually it's an either or), it's a reputable site and I had no concerns about authenticity of the product. I ordered them on the 5th of December, assuming they'd take around a week to be delivered (it was free delivery so I wasn't expecting next day). However after a week I hadn't even had… Read Full Review

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★★★☆☆

“Only when pushed”

Written on: 04/01/2013 by AlanDC (1 review written)

I ordered Ray Bans for my son for Christmas in plenty of time. I was shocked to receive an e-mail with a week to go telling me they would be despatched 31-12-12. I sent an e-mail detailing my concern and surprisingly they were able to find a pair. They were shipped Midnight Friday 21st via DHL and I was able to track them. I must say in the hands of DHL I was not worried. 9-35am Christmas Eve they arrived, having landed in the UK at 04-15am. All the indications are they look the business. My… Read Full Review

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★★★☆☆

“Delivery Time !!!!!”

Written on: 22/11/2012 by Mozzer1966 (1 review written)

When to Smart Buy as they did offer the best value for money Choose the Raybans which were on fast delivery 24 hour despatch, This is were things go badly wrong Order the sunglasses the actual delivery tool 7 days after various email exchanges SmartBuy did refund 10% of the purcahse cost but I need these for my wifes birthday sadly I missed this. I have would have not minded if they had stated 7day delivery as I wouldhave probably paid extra from another supplier to receive them in time. If I… Read Full Review

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★★★☆☆

“UVEX UV 3843 SPORTY-A-3155 - Size 49 ”

Written on: 07/08/2012 by 17chris08 (1 review written)

This is the second pair of glasses I have brought from this company. The first pair I was very happy with but the latest pair I was very disappointed with, the glasses were so small I gave them to my five year old son. … Read Full Review

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★★★☆☆

“I just want my money back”

Written on: 26/06/2012 by Branko (1 review written)

I ordered Ray Bans but then changed my mind since I found some old sunnies in the attic, so I realized I don't need new ones. Then it occured to me to look at the reviews. I wish I read them earlier! I wrote 2 email asking for an immediate refund but all I got in answer is two idiotic automatic answers saying "our staff will look into your questions". I don't want glasses anyway - fake or not slow or not - I just don't need them, I don't hold any grudge against SBG, I just want my money back… Read Full Review

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Service Manager Sbg's Response to Branko's Review

Written on: 27/06/2012

Dear customer, thank you for provided feedback.
I'm sorry to hear that you've decided to cancel your order. SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.
We have several logistic facilities around the world located in Hong Kong, Germany and the USA. We have shipped products to over 100 countries since 2006. We will ship your product from one of these 3 locations depending on where the product is sourced and speed of delivery amongst other things. Our goal is to get the product to you in the fastest and most efficient way possible.

Could you please send email to servicemanager@smartbuyglasses.co.uk providing the order ID and we'll make sure to resolve the issue ASAP.

Kind regards,
SBG

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★★★☆☆

“They were a week or 2 late due to stocks, best value i...”

Written on: 20/07/2010

They were a week or 2 late due to stocks, best value i could find, they answered all my e-mails and gave me a 10% discount for being late, by the way I sent an e-mail to SPY Optics about the fake issue and "They are in fact an authorized dealer of ours" was the responce.
Cheers… Read Full Review

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★★★☆☆

“Ordered mid april 2010, sunglasses delivered july 1st....”

Written on: 07/07/2010

Ordered mid april 2010, sunglasses delivered july 1st. So it took a long time, but I received the pair of sunglasses. In perfect condition, with refund of delivery costs. Price and quality are perfect, just do no count on a quick delivery. I didn't, so I wasn't really worried. Businessmodel seems to be to have a lot of models in store, to lure you in. Then turns out the latest models are not in stock, so you either wait or get offered an alternative which they do have in stock. Still, would… Read Full Review

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★★★☆☆

“Just received my prescription glasses yesterday so...”

Written on: 15/09/2009

Just received my prescription glasses yesterday so here's how my experience has been:
I am in NZ so smartbuyglasses.co.nz.
Order placed on 09/08/2009, paid by credit card.
Immediately received an automated email confirming order was successful and normal delivery time is 5-14 days. If there is a delay they will contact me via phone or email.
This email contained exact specifications of what I had ordered so there was no ambiguity about that.

27/08/2009: Received an email saying there has been… Read Full Review

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