Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.2 / 5
988
83% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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Latest Reviews

★★★★★

“Quality contact lens”

Written on: 01/08/2015 by Brendacasey (1 review written)

Original contacts had been discontinued, tried these airflow and they are great.very impressed. Didn't have to wait long for delivery. Will definitely re order… Read Full Review

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★★★★★

“Quick and Easy”

Written on: 31/07/2015 by SallyZBD (1 review written)

Have ordered contact lenses from this site a couple of times. They are good value for money and always arrive quickly… Read Full Review

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★★★★★

“Excellent service”

Written on: 31/07/2015 by 7Pugh (1 review written)

Very good service and prompt delivery. They also provide tracking information. The addition of a loyalty scheme make this a very cheap service to use. We will continue to use them for all of our contact lenses and I have cancelled my high street contact lenses by post… Read Full Review

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★★★★★

“Couldn't be happier”

Written on: 30/07/2015 by Flanagan289 (1 review written)

I have had these glasses for 3 months now. Used them mainly to play tennis, though also use them at work. The glasses are nice, stylish and sturdy and the service was relatively fast. I was very concerned before buying these glasses after having read so many bad reviews of other customers who all reported issues with the temples, how fragile they are, and how oakley makes it impossible to replace. Maybe in time I will experience the same issue, but so far so good… Read Full Review

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★★★★★

“Ray-ban Erica sunglasses”

Written on: 29/07/2015 by FisherMyers (1 review written)

I am over the moon with my new Ray-ban sunglasses. They fit perfectly, are very light and easy to wear. They look great too! The price and service I received was second to none, I also got a free care kit. I will definitely use SmartBuyGlasses again… Read Full Review

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★★★★★

“Good customer service & good value 4 £ High quality spec”

Written on: 28/07/2015 by kyip (1 review written)

Good customer service & good value for money and High quality spectacles. Brought my Spec, contact lens, Sunglasses. Would be a returning customer. The purchase reward system is pretty good too. What I didn't like was the final money transaction - server has been down a few time and was instructed to try make payment later. My repeated attempt resulting charged 5 times the order and payment! The process of having a refund has been taken sometime due to shipment, normal process etc. But it's… Read Full Review

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★★★★☆

“good purchase”

Written on: 28/07/2015 by Jensens499 (1 review written)

Good service and competitive price. The virtual "try on" does not work. If fixed it'd add a nice touch to the website in order to buy with more confidene… Read Full Review

Service Manager Sbg's Comment

Written on: 28/07/2015

Dear Customer,

We are glad to hear that you are happy with the purchase, regarding your kind feedback for "3D Try-On", our IT team tested that, it's functioning with no issue. Would you please contact our service manager so that we can assist you to have it worked on your computer?

Yours,
Andrea

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★★★★★

“Great service”

Written on: 27/07/2015 by Raffles06 (1 review written)

The ordering was simple, tracking the order was useful and fantastic product. There are huge savings to be made too!… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 27/07/2015

The process was simple and the speed of delivery was excellent. There was a great deal of choice also. The online discussion process was also very useful in understanding the process and ensuring the prescription details were correct. I will definitely be using the service again… Read Full Review

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★★★★★

“Fast, Reliable & Cheap”

Written on: 27/07/2015 by Joey379 (1 review written)

As always awesome service from Smart Buy Glasses, took only a few days to arrive :) … Read Full Review

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★★★★★

“fast reliable service ”

Written on: 27/07/2015

I was a bit dubious about using an on line service for contact lenses but my friend assured me this would be fine and it was. Contact lenses were what i usually buy but cheaper… Read Full Review

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★★★★★

“Hi”

Written on: 27/07/2015

Recommendation definitely. Just a little faster delivery. Thank you… Read Full Review

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★☆☆☆☆

“Awful shop elsewhere”

Written on: 26/07/2015 by Tripp437 (1 review written)

Worst customer service I have ever experienced. Dispatch is from Hong Kong and glasses went from Hong Kong to Tokyo, Tokyo to Paris, Paris to London, London to Stoke on Trent then back to Hong Kong (as delivery was then too late) and then Bangkok (where I live). If you're wanting a quick delivery, I wouldn't bother. If you are prepared to wait, then go for it… Read Full Review

Service Manager Sbg's Comment

Written on: 27/07/2015

Dear Customer,

We are sorry to see that the delivery took longer than we expected, we use courier express service for our orders' delivery which usually takes around 2 working days, however, from time to time for several specific country, the courier company may use an economic freight for shipping.

Would you please email your order ID to our service manager so that we could look into your delivery issue and make sure we will avoid that issue in the near future?

Sincerely yours,
Jacob

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★★★☆☆

“Competitive pricing, some lack of quality control”

Written on: 26/07/2015

Pros: competitive pricing on a pair of hard-to-find Persols which I really wanted Cons: the frame/arms were out of alignment and I had to pay to get them realigned by an optician. Smart Buy Glasses would not refund/replace as I had already gone ahead with the realignment - had to do so as needed the glasses fixed quickly for a holiday. The problem is now recurring however and I will probably have to get them realigned again and/or tightened. This is a shame for an expensive pair of glasses… Read Full Review

Service Manager Sbg's Comment

Written on: 27/07/2015

Dear Customer,

We regret to that the glasses are not 100% suitable for you. We appreciate your understanding that from time to time we need to adjust the frame a bit in order to have them fitted and glad to hear that the local optician were able to assist you with that.

We provide 100 Day return service if customer is not happy with the product, however, the product needs to be in it's original condition.

We appreciate your feedback, feel free to contact us if you need any further assistance. Hope you enjoy your new glasses.

Sincerely yours,
Jacob

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★★★★★

“Great prices, good service”

Written on: 26/07/2015

Great prices on designer glasses. You have to wait a while to receive them as they ship from china I believe but the glasses are perfect and were a very good price… Read Full Review

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★★★★★

“Great prices and free delivery”

Written on: 25/07/2015 by noendive (1 review written)

Great prices but slightly slow (about a week). The free delivery and cashback on future orders make the difference with the competition. Will use again (and again)… Read Full Review

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★★★★★

“Fast quality service”

Written on: 25/07/2015 by Staz838 (1 review written)

Ordered my sunglasses on a bank holiday monday and they were delivered on the wednesday morning. Quick quality service and will defenatly use again… Read Full Review

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★★★★★

“Excellent service!”

Written on: 25/07/2015 by CarterMcCulloch (1 review written)

Great service and cheapest supplier I could find for Acuvue daily disposables… Read Full Review

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★★★★★

“Excellent service! ”

Written on: 25/07/2015 by Phoebe487 (1 review written)

Really pleased! Glasses with smartbuyglasses were half the price than they would have been at my local opticians. Would recommend and would purchase again!… Read Full Review

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★★★★★

“Great Product at a Great Price”

Written on: 25/07/2015 by rnHensley470 (1 review written)

Easy to order and goods arrived promptly. Very pleased with the product and the price. Would use again… Read Full Review

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