Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.2 / 5
1029
83.2% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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Latest Reviews

★☆☆☆☆

“Bought a pair of Tom Ford FT5277 eye glasses which I...”

Written on: 30/08/2015 by Keene254 (1 review written)

Bought a pair of Tom Ford FT5277 eye glasses which I must say I was excited that I had found them cheaper by £100 online. However, less than a year later, the gold strip on the frames began to discolour and looks like rust. Reported this to customer services and even sent them pictures of the discolouration of the frames. Note I also have a pair of sunglasses bought from Harrods around the same time and is not discoloured. Their response to my query is that the discolouration may have been… Read Full Review

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★★★★★

“Contact Lenses”

Written on: 29/08/2015

Good quality, but cheaply priced contact lenses. Free courier delivery from Italy. UK customer service, who were knowledgeable. Each order earns you a discount that can be used on next order… Read Full Review

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★★★★★

“Superb service and price”

Written on: 28/08/2015 by Makayla480 (1 review written)

Purchased a pair of Maui Jim Sports Glasses. Excellent price and the glasses arrived within 5 days. Very happy with the glasses and the service. The option of the 100 day return/refund is good too. I have recommended to a friend already who needs to replace his old pair of sunglasses… Read Full Review

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★★★★★

“Right product,Right prices”

Written on: 28/08/2015 by Hogan40 (1 review written)

Web site was easy to use,found exactly what I was looking for within a great range of sunglasses.Great price with an excellent delivery service… Read Full Review

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★★★★☆

“Everything was fine - the order was dispatched and...”

Written on: 28/08/2015 by 382Ross (1 review written)

Everything was fine - the order was dispatched and deliver quite quickly, the price was competitive… Read Full Review

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★★★★★

“Reliable website, great products, reasonable price, happy!”

Written on: 28/08/2015

I've bought Ray-Ban Tech RB8056 Light Ray 157/71 - Size 51 from Smart Buy Glasses. My first time buying from the website, wasn't sure whether it was any good. After reading through customer reviews I gave it a try. It turned out it was a good decision I've made. The price compared to the other website was cheaper plus free glasses cleaning kit to come with the bought item was a bonus. Communication from the customer service team was great, in addition to the tracking status email they also sent… Read Full Review

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★★★★☆

“Speedy delivery”

Written on: 28/08/2015 by Reid228 (1 review written)

The order status tracking was a bit hit and miss which is why I docked a star but the lenses got here (shipped from Italy to the UK) without too much bother and I'm happy with the purchase. If they can get the order status update and tracking to actually reflect the order progress I will give them 5 stars next time… Read Full Review

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★★★★★

“I love Gucci”

Written on: 28/08/2015

I love these sunglasses they are great and look great on me, so I've been told. These are my second pair of Gucci sunglasses from smartbuysunglasses and I am very happy. The delivery is fast and packaged well, what a great company… Read Full Review

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★★★★★

“Great, cheap, quality!”

Written on: 28/08/2015 by qzAlexander385 (1 review written)

I love SmartBuy because you can get all of the high street names and quality brands that you are familiar with at a FRACTION of the price offered by most retailers. I managed to knock off a whopping £10 a month on the kind of contact lenses that I wear. The shipping takes around 5 days I find, so not necessarily ideal if you need lenses fast but they use DHL and you can reschedule when you want them delivered and you also know when they are due to arrive. Overall, I would recommend this to… Read Full Review

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★★★★☆

“Quick and Efficient Service”

Written on: 28/08/2015

The glasses I ordered were an exact replacement of what I previously had. A little slow on the uptake, as I tried ordering these whilst on holiday in Spain, and they were wary of my identity. After resolving this it took less time for the glasses to ship (over a weekend) than it would for a first class letter by Royal Mail and delivery is free. The glasses are a perfect replacement for those lost and came with a little cleaning kit, that works pretty well too… Read Full Review

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★★★★★

“Rayban shades”

Written on: 28/08/2015 by TaniaHoughton184 (1 review written)

Great service turned up on time. Great price. Wore them out and women just go crazy for me now. Everywhere I go, I now know how Ken out of Bros felt. I need to invest in a stinky stick to beat them off but smarbuyglasses has generously given me 5% off other orders so if they stock stinky sticks then it's happy days… Read Full Review

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★★★★★

“Perfect service”

Written on: 26/08/2015 by MellowMark (1 review written)

Great price. Speedy and efficient deliver and a nice free care kit. Well done!… Read Full Review

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★★★★★

“very happy shopper.”

Written on: 26/08/2015 by Nickyjim (1 review written)

Great quick service , fantastic product and price. Will definitely recommend and use service again… Read Full Review

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★★★★★

“Very good value for Contact lenses”

Written on: 26/08/2015 by AugustusCollins184 (1 review written)

Very good value compared with other websites and extremely good value when compared with High street prices. Delivery was in good time . I'm very pleased with my purchase. I haven't had reason to use customer service so I have only given that category 4 stars… Read Full Review

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★★★★★

“Very good value for Contact lenses”

Written on: 26/08/2015 by AugustusCollins184 (1 review written)

Very good value compared with other websites and extremely good value when compared with High street prices. Delivery was in good time . I'm very pleased with my purchase. I haven't had reason to use customer service so I have only given that category 4 stars… Read Full Review

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★★★★★

“Top Sunglasses and Great Service ”

Written on: 26/08/2015 by Thaddeus53 (1 review written)

Great service - Packaged well - Competitive Price - Delivered Promptly… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 25/08/2015 by RigobertoReynolds (1 review written)

I tried ordering a pair of Dolce & Gabbana glasses from this website several months ago. The website originally states a 2-5 day dispatch time. After 4 weeks with no glasses I received an email telling me the item was out of stock and would take 1-4 weeks to come back. 6 weeks later and no update so I contacted them and asked for an update and was asked to wait a few more weeks. 4 weeks later and still nothing so I asked for a refund. I emailed again a little while later to ask for a stock… Read Full Review

Service Manager Sbg's Comment

Written on: 27/08/2015

Dear customer,

We sincerely apologize for the delay in sending you the eyeglasses. Unfortunately the item you ordered was in the process of being restocked by the manufacturer. In such case, we estimate that it may take around 3 weeks before we can ship the order. Therefore alternative options are provided by us, to avoid longer waiting time.

We do our best to keep our website up to date and build strong supplier relationship as items may become out of stock from time to time due to limitation of stock levels.

I can understand your frustration and once again on behalf of Smartbuyglasses, I apologize for the inconvenience caused by this.

Should you need any further assistance, please don’t hesitate to contact our Service manager.

Kind Regards,

Andrea

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★☆☆☆☆

“I ordered pair of Oakley Frogskins, estiomated...”

Written on: 23/08/2015 by 131Peterson (1 review written)

I ordered pair of Oakley Frogskins, estiomated delivery 5-11 days. After 2 weeks I was informed that they are not sure but minimum additional 2 weeks is needed for my sunglasses to arrive at their distribution center. After I have informed them that i do not have that much time and that I am off for a mission and will not have delivery address for next 6 months they offered me shamefull 5% discount for another pair from their selectuion of FAST SHIPPING pairs. After I have checked those models… Read Full Review

Service Manager Sbg's Comment

Written on: 27/08/2015

Dear Customer,

Thank you for your time taken to share your experience. I am very sorry to hear about the delayed delivery. If the ordered item is not in stock then we will source it immediately from our overseas supplier.
In such case we give an estimation on how long it can take before we receive the new shipment.

Kindly contact our Service Manager with your order number, so he can look into your case and offer you a solution.

Our apologies for any inconvenience this have caused.

Best Regards,

Alison
Smartbuyglasses

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★★★★☆

“Easy, reliable contact lens delivery”

Written on: 22/08/2015

I've bought my contact lenses from smartbuyglasses a few times now and it has been very easy, especially with reminders for future purchases and minimal clicks through to make a new purchase. I have never had problem with delivery and the orders have been correct - I would recommend it to friends… Read Full Review

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★★☆☆☆

“Damaged”

Written on: 18/08/2015 by aqsaleem2 (1 review written)

I ordered one glasses for my husband and it was damaged. i had to repair it. I believe that it was coz of packaging. however i am not satisfied. what I paid it wan't worth. … Read Full Review

Smartbuyglasses's Response to aqsaleem2's Review

Written on: 20/08/2015

Hi,

I am very sorry to hear that you did not receive the frame in 100% mint condition.

Our Service manager is already following up on your case and will investigate how it got damaged, as we always quality control our products before the shipment.

Best Regards,

Alison
Smartbuyglasses

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Aqsaleem2's reply to Smartbuyglasses's Comment

Written on: 20/08/2015

Hello,
Thank you for your reply.
at another website you mentioned that someone will get back yesterday's Afternoon.
but no one contacted me.
can you please solve this issue.

Thanks

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Aqsaleem2's reply to Smartbuyglasses's Comment

Written on: 20/08/2015

Hello,
Thank you for your reply.
at another website you mentioned that someone will get back yesterday's Afternoon.
but no one contacted me.
can you please solve this issue.

Thanks

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Service Manager Sbg's reply to Aqsaleem2's Comment

Written on: 27/08/2015

Hi,

Apologies for my late reply. I am sorry to hear you did not receive our email. Our Service Manager will resend you the email and make sure that he is going to follow up on your case and resolve the problem asap.

Best,

Alison
Smartbuyglasses

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