Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.7 / 5
72.6% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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Latest Reviews

★★★★★

“So happy”

Written on: 24/07/2014 by Dixon135 (1 review written)

I am so pleased with my persol sunglasses they are brilliant I also ordered a pair of Ray bans for my Husband he is also Very pleased, then my son liked them and he ordered a pair, they are great quality, the service wonderful and they arrived very quickly. And now my daughter is going to order pair, we have also told a few friend, I would defiantly recommend smart buy. One very happy customer... … Read Full Review

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★★★★★

“Always Good Service”

Written on: 24/07/2014 by CamillaVargas55 (1 review written)

I ordered Ray Ban sunglasses with prescription lenses from Smart Buy. I got the sunglasses promptly and in perfect condition. This was my 10 th order of glasses and sunglasses from this company. I have always liked their prompt customer service and have never had a defective product from them. I would recommend them without reservation to anyone !… Read Full Review

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★★★★★

“Wayfarers!”

Written on: 24/07/2014 by Tonkers (1 review written)

They came in the time and in excellent condition, no complaints, at a much better price. They look very original, ( they are of course) but they feel and look 50s- great!… Read Full Review

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★★★★★

“Ray-Ban RB3386 Active Lifestyle-001/13 - size 63 |...”

Written on: 24/07/2014 by GisselleHay (1 review written)

Fantastic product. Customer services answered my email within hours. Product on my face within 3 days even though site says delivery 3-5 days Highly recommended… Read Full Review

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★★★★☆

“Boss Orange Sunglasses”

Written on: 24/07/2014 by Kiarat122 (1 review written)

I Ordered these sunglasses, they came delivered in good packaging in a reasonably quick delivery. Was kept upto date with status of order and I could check on this whenever I wanted. No issues with the service at all. Would use again no problem based on this experience. Thanks… Read Full Review

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★★★★★

“Very happy with my sunglasses”

Written on: 24/07/2014 by AndyTue (1 review written)

Rayban predator 2- Fantastic quality sunglasses. £20.00 cheaper than the next best priced shop. (which was ebay!!) delivery took a tad longer than I expected, but as these glasses came straight from Italy I can forgive them that… Read Full Review

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★★★★★

“Fantastic product! Great service!”

Written on: 24/07/2014 by Coltont401 (1 review written)

Really pleased with my purchase. Was well packaged and arrived within 3 days of ordering despite the order being placed on a weekend. Very very pleased with the frame I bought!… Read Full Review

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★★★★★

“Fantastic Choice, No Fuss, Great Service”

Written on: 24/07/2014 by goldwingbaz (1 review written)

I have purchased two pairs of from smartbuy sunglasses. The extensive choice is is fantastic. The whole process was without fuss and they were delivered very quickly.I did quite a search for the ones I wanted and the price here was the best I could find. I heartily recommend this company to anyone looking to buy new glasses… Read Full Review

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★★★★☆

“Prescription sunglasses”

Written on: 14/07/2014 by Linda-Murray (1 review written)

I was so excited when i found this site, I ordered my Muai Jim's and uploaded my prescription, unfortunately the red frames were out of stock I was given the option to choose another pair, wait on new stock or have my money returned, Initially i chose to wait on new stock, I was kept updated by J, I eventually became impatient as in Scotland you do not get much sun and really needed them, I changed my order and got my glasses within a week, Really happy with these, but it has now started… Read Full Review

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★☆☆☆☆

“won't use this company again”

Written on: 13/07/2014

Sunglasses I bought were shipped from Hong Kong along with a text demand to pay duty to the shipper. I complained and refused to pay this and asked for a refund assuming that I would not receive anything without paying the duty. I was asked effectively to play along... I did not accept this but the package arrived anyway with documentation declaring the value for customs at 20dollars. Whichever way you look at it either the glasses are fake and only worth that, or they are trying to evade… Read Full Review

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★★★★★

“Will definitely buy from here again.”

Written on: 13/07/2014 by Gordon307 (1 review written)

Bought a Ray-Ban RB2140 Original Wayfarer-902 - size 50 | Sunglasses for this summer .. fast delivery and very pleased with the stuff. Thanks Smart Buy Glasses… Read Full Review

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★★★★★

“Slow but worth it”

Written on: 11/07/2014 by Charliefromworthing (1 review written)

I hadn't realised this was a Chinese firm at first and when my sunglasses took longer to arrive than I had expected I started to get worried. I read a number of reviews about this company on various websites and started to get worried I had bought fakes. I contacted the company by email to chase up my delivery and to ask them to confirm the glasses were genuine Guccis and got a response within a few hours. I then had another email a few days later saying the item was delayed and a few hours… Read Full Review

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★☆☆☆☆

“4 weeks delivery!!!!”

Written on: 04/07/2014 by 475Reed (1 review written)

I demanded my money Bach after 4 weeks. and no sunglasses. After reading other comments on here , not even sure they are geniune sunglasses… Read Full Review

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Service Manager Sbg's Comment

Written on: 11/07/2014

Dear Customer,

When we cannot immediately receive a confirmation on your item from on of our suppliers, we indeed inform our customers that it can take up to 4 weeks. Note that hardly ever it takes actually that long. If you wish to change or cancel your order, note a problem! Simply request a cancellation to our Customer Service department and we will arrange a refund for you.

You have absolutely nothing to worry about regarding the authenticity of all our products. Be advised that SmartBuyGlasses guarantees all products are 100% Authentic. SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.

If in the end you turn out not to be satisfied with your glasses, you can simply return them for an exchange or refund.

On a side-note, if we were really selling fakes, it would not have to take several weeks to ship your product.

Best regards,

SmartBuyGlasses.

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★★★★☆

“Would buy again ”

Written on: 02/07/2014 by EduardoMcFadden3 (1 review written)

I was a bit sceptical about ordering glasses on line but I am please with my purchase. They took a few weeks to arrive but I was kept up to date with progress via emails and checking the order status online. Excellent price compared to store in UK I would use again and would recommend to others Thanks … Read Full Review

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★☆☆☆☆

“China based e-retailer”

Written on: 01/07/2014 by Lillyp484 (1 review written)

I was disappointed to discover from the shipping note, that my spectacles were sent from China, via Hong Kong and instantly raised concerns over product authenticity. Clearly, this business is not operating honestly in at least one way I have discovered so far. It is marking customer items as 'gifts' on the customs form to avoid paying the proper export/import taxes. They record the item value as nil or in my case £21 on a £240 pair of glasses. I will certainly be avoiding this company in… Read Full Review

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Service Manager Sbg's Comment

Written on: 11/07/2014

Dear Customer,

Depending on where we have your item in stock, indeed your item will be shipped from either Hong Kong or Italy.

I am surprised to hear about the recorded value being much lower than the purchase amount. This must be a mistake and rest assured that I will look into this. Our apologies if this gave you any uncomfortable feeling regarding doing business with us.

About authenticity you absolutely have nothing to worry about. SmartBuyGlasses guarantees all products are 100% Authentic.

SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world. If you are not satisfied with the glasses for whatever reasons, you can simply return them for an exchange or refund. You can request this at Customer Services.

Best Regards,

SmartBuyGlasses

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★★★★★

“Great glasses! ”

Written on: 01/07/2014 by Avb26 (1 review written)

The glasses were great and came very quickly! I recommended to a friend who mentioned how much they likes them and they were equally pleased with their purchase! It saved me over £100 on high street retail cost so a no brainer for me. Excellent work and I will definitely be using the site again!… Read Full Review

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★★★★★

“Absolutely perfect glasses for good price, thank you...”

Written on: 29/06/2014 by Dominikm378 (1 review written)

Absolutely perfect glasses for good price, thank you Smartglasses!… Read Full Review

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★★★★★

“Very good with fast delivery ”

Written on: 29/06/2014 by spNash1959 (1 review written)

Good quality product with fast delivery and lowest price around!… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 28/06/2014 by MarcelParker (1 review written)

I was very pleased with the excellent service I received from Smart Buy Glasses. Communication via e.mail was thorough and delivery was quick. I found the prices were cheaper than some other sights on the computer… Read Full Review

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★★★★★

“I am so happy :)”

Written on: 28/06/2014 by ueAndersen228 (1 review written)

I am glad I ordered my glasses from here... I did not compromise on quality and spend within my budget as well. I will definetly recommend this to my family and friends :) Planning to buy another spec as well :)… Read Full Review

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