Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1462
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“very fast service good product well priced”

Written on: 01/05/2016 by SarahBrennan282 (1 review written)

very fast service good product well priced. Would recommend ans use again. product exactly as described. … Read Full Review

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★★★★★

“No issues and great value.”

Written on: 29/04/2016 by gbHughes1979 (1 review written)

No issues and great value… Read Full Review

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★☆☆☆☆

“AVOID!!!!!!!!!”

Written on: 28/04/2016 by 280Lucas (1 review written)

They have a fake phone number on the website that does not exist. They don't answer customer service emails. I update the delivery address on my account, when I place the order it shows the new, correct delivery address and they deliver to an old, incorrect delivery address. So I have paid for delivery but I'll have to pay for transport, spend 2 hours to go back to my workplace and get my packet. When I place the order the basket says I have some points I can use to have a small discount on my… Read Full Review

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★★★★☆

“customer service”

Written on: 28/04/2016 by Sandrabernice (1 review written)

I have been a customer for quite some time and recently had cause to complain in that one of the boxes of lenses had only 25 lenses instead of 30 lenses. I contacted Smartbuy and informed them of this and I was disappointed with the service that I received. Firstly having to send a photograph of the box, (I have no idea why that helped) then after numerous further emails I was given a 10% refund which amounted to approximately £2. I felt this was unsatisfactory, I was still 5 lenses short… Read Full Review

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★★★★★

“Super Service”

Written on: 27/04/2016 by suziedoyle (1 review written)

Second time I have used Smart Buy Glasses now and just as impressed - wonderful service, very quick and fantastic products - thank you!… Read Full Review

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★★★★★

“Good value for money”

Written on: 27/04/2016 by robertslade (1 review written)

Very happy quick reliable service, the brands I want at a good price, I have recommended a friend who now uses your as well. Arrived in a couple of days free delivery, will keep using as long as you stay competitive… Read Full Review

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★★★★★

“Great products great price fast delivery really...”

Written on: 25/04/2016 by 483Mills (1 review written)

Great products great price fast delivery really enjoyed it. Have been coming back to this website for many times… Read Full Review

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★★★★☆

“Lacoste frames”

Written on: 22/04/2016 by Parsonstf251 (1 review written)

I visited this website for the first time after seeing the profit margin at a high street opticians and decided to purchase these frames over the web. Smart Buy Glasses were the perfect option to purchase these frames at a fraction of the cost but with the same quality. Needless to say I saved a substantial amount of money thanks to Smart Buy Glasses. Thank you!… Read Full Review

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★★★★☆

“Quick easy service”

Written on: 19/04/2016 by Loobers83 (1 review written)

Good value for money and easy and fast service… Read Full Review

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★★★★★

“SMART GLASSES SMART BUY!”

Written on: 14/04/2016 by 356Perkins (1 review written)

Ordering the glasses from SmartBuy web site was straightforward . SmartBuy offer plenty of style choices. I was kept updated with the progress of my order and received the order within 2 weeks. Lovely glasses, well made and no problems with them! I can see alot better now .:-)… Read Full Review

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★★★★★

“Get in there!”

Written on: 14/04/2016

1st class, great frames, great price, first class service , what are you waiting for?… Read Full Review

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★★★★★

“Satisfaction”

Written on: 12/04/2016 by Deniser487 (1 review written)

The customer service term are excellent. That is the only reason I will continue my purchase with smart buy glasses. They are different from other on line purchase co… Read Full Review

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★★★★★

“Great fast service”

Written on: 11/04/2016 by Wood75 (1 review written)

I was unsure about placing an order but decided to go for it after reading previous reviews. So glad I did as I saved myself over £100! Kept informed throughout my order and glasses frames arrived within a week in perfect condition. Will definitely use again… Read Full Review

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★★★★★

“Great service”

Written on: 11/04/2016 by MrsMonty2 (1 review written)

Website was easy to use, constant communication and updates about my order. Love my glasses thank you… Read Full Review

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★☆☆☆☆

“Faulty glasses appear to be seconds.”

Written on: 11/04/2016 by OrionBond (1 review written)

I was very disappointed. I was concerned that the glasses would be copies but the website assures that they are genuine. The glasses took a long time to arrive and the arms are very uneven. My optician says they cannot straighten them without risking damaging the hinges. I am forced to return them and hope I will receive a speedy refund as I will now have to ask my optician to order the same frames for me… Read Full Review

Service Manager Sbg's Comment

Written on: 12/04/2016

Dear Customer,

I do sincerely apologize for any inconvenience and disappointment that the frame issue had caused you.

I genuinely hope that you would use our services again and we will make sure to serve you well next time.

Best Regards,
John
SmartBuyGlasses

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★★★★★

“Great looking glasses”

Written on: 11/04/2016 by Williamson16 (1 review written)

The glasses I had made for me are of extremely high quality and are great locking. I have not seen any other wearing my style, which is good, the cost too is a big part of my choosing Smartbuy glasses. I will be buying another pair. Kind Regards … Read Full Review

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★★★★★

“Now we need a Summer!”

Written on: 11/04/2016

Excellent service from start to finish. The web site is very detailed with all the information needed to make the correct choices. Delivery tracking is great for keeping an eye on progress and the delivery arrived right on the expected date. Overall about 5 working days which was fine. The glasses were well packaged with box, case and the complimentary care kit including cleaning spray and cloth. I'm absolutely delighted with the sunglasses and feel that I have been well looked after. I feel… Read Full Review

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★★★★☆

“Great glasses”

Written on: 10/04/2016 by Elche286 (1 review written)

They lose one star because there was a slight problem right at the end with delivery tracking. But the product did arrive and the glasses are amazing considering how much cheaper they were than the price I was quoted in high Street for identical glasses. Would definitely recommend and will be ordering from them again… Read Full Review

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★★★★☆

“Amazing value for your money”

Written on: 10/04/2016 by Castro183 (1 review written)

I can't fault buy smart glasses amazing value for money easy to put your all your information on their purchase page My glasses were here within a week from purchase to delivery I also tracked them with the tracking code provided Everyone asks me I like your glasses where did you get them from I say from this amazing website Buysmartglasses.com There is nothing that I didn't like about this company as I have purchased 2 pairs of designer glasses from them and if you know the name of the… Read Full Review

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★★☆☆☆

“Long delivery, bent frames and poor fitting lenses”

Written on: 10/04/2016

Firstly the delivery took a long time as the glasses were manufactured in Hong Kong. The frames were bent which means they don't sit straight on my face. I have taken them to 2 different opticians to resolve this however they are Still not right with one of the arms curving slightly downwards. The lenses fit poorly into the frames and the grinding of the lenses can be clearly seen around the frame. This was my first order with you and I am not a happy customer… Read Full Review

Service Manager Sbg's Comment

Written on: 11/04/2016

Dear Customer,

Thanks for your review.

I do regret to hear the frame and lens issue regarding your purchase. To make sure if we could offer any further assistance to resolve the issue for you, would you please contact our service manager (the contact information is under the tab of "Overview" on this review page)?

Sincerely,
John
SmartBuyGlasses

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