Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1695
85.8% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“fast delivery and good communication”

Written on: 10/07/2017 by MaribelJohnson232 (1 review written)

very helpful. thank you… Read Full Review

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★★★★★

“good value”

Written on: 02/03/2017 by Thorntonro23 (1 review written)

I have used this site multiple times as it's the best value for money I can get for my contact lenses… Read Full Review

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★☆☆☆☆

“Placed an order on 31 Jan. They took the money...”

Written on: 09/02/2017 by 211Turner (1 review written)

Placed an order on 31 Jan. They took the money immediately. Seven days later I have heard nothing. No response to emails and the customer service number is "not recognised". Looking like a sham… Read Full Review

Service Manager Sbg's Comment

Written on: 10/02/2017

Dear Customer,

Thank you for your feedback.

I'm sorry to hear of this situation. However I can't determine what happened to your order as I can't find any email correspondence. If possible could you please send an email and I will make sure we will solve your issue straight away.

Best regards,

John
SmartBuyGlasses

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Amelsherif's Comment

Written on: 28/05/2017

Hello.! Can you please tell me if you have get your money or the glasses after.. or still not ..?

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Service Manager Sbg's Comment

Written on: 30/05/2017

Dear Customer,

Thank you for getting back with us.

I am sorry if you have not receive your order yet. I am more than happy to check it for you however I cannot locate Order based on your information.

I recommend you to send an email directly to customer services with your details. We will check the said order and update you accordingly.

Best regards,

John
SmartBuyGlasses

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★★★★★

“Great customer service”

Written on: 01/02/2017 by AadenErickson (1 review written)

Good communication and great custmore service… Read Full Review

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★★★★★

“Excellent Price, Speedy Delivery, Good Communication”

Written on: 28/01/2017

I've ordered glasses before online, both sunnies and prescription, but never before from Smart Buy and never from a source outside the UK. Theirs was the best price by some £5+ for the particular RayBans I wanted, so I decided to 'take a chance' and give them a try. The upshot is that I'll most likely be using Smart Buy in future for ALL my glasses needs. The pair I wanted arrived within four or five days, by courier, with daily updates and tracking notes beforehand so that I could see exactly… Read Full Review

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★★★★★

“shades which rocks.”

Written on: 28/01/2017 by DevinStone390 (1 review written)

It was an amazing experience walking through complete order processing. Though I've forgot to add prescription lenses to the order I easily did it with the help of chat. I got my shades within 7 days which I obviously didn't expect :) I'm with smartbuyglasses 5 years already and strongly recommend these guys because they aways make your online purchase easy even if you made a wrong order.... The strongest asses of smartbuyglasses is items quality, order processing and user experience. Oh yeah… Read Full Review

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★★★★★

“Wonderful website providing an amazing choice of...”

Written on: 27/01/2017 by Pughpy284 (1 review written)

Wonderful website providing an amazing choice of beautiful glasses. Mine are all prescription and the final product is always of the best quality, the lenses have always been perfect. However I had issues with the new site as it doesn't seem to save my prescription nor take into consideration when I put a different delivery address with another name. When needed,the customer service is excellent. Every question I had was addressed very quickly and in the most satisfying way… Read Full Review

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★★★★★

“Wonderful website providing an amazing choice of...”

Written on: 27/01/2017 by Pughpy284 (1 review written)

Wonderful website providing an amazing choice of beautiful glasses. Mine are all prescription and the final product is always of the best quality, the lenses have always been perfect. However I had issues with the new site as it doesn't seem to save my prescription nor take into consideration when I put a different delivery address with another name. When needed,the customer service is excellent. Every question I had was addressed very quickly and in the most satisfying way… Read Full Review

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★★★★★

“Excellent prices ”

Written on: 27/01/2017 by Atkinsonmo196 (1 review written)

I am going to keep it simple. Good quality products, at excellent prices. I was looking after a specific sunglasses model Ford Anouska, for more than a year until I discovered this website. So I was more than please and happy. Because of that I ordered contact lenses and they are the best that I have tried so far, another pair of sun glasses. They are the best… Read Full Review

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★★★★★

“Best Service; SmartBuyGlasses Deliver What they Promise ”

Written on: 26/01/2017 by MH1958 (2 reviews written)

I have been using SmartBuyGlasses for over two years now, have bought contact lenses and glasses, among so many web site I found them to be the best among all. YES they don't have all brands but what they have suitable for my needs. Their customer service "am dealing with specific person" don't seem to have any problems whatsoever, in fact the customer service are very helpful and very well customer focus, hence bring more revenue to the business. The order gets delivered with 3/5 days which I… Read Full Review

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★★★★★

“Brilliant service”

Written on: 26/01/2017 by paigonkarrenjohnstone (1 review written)

I selected my Tom Ford Glasses and gave my prescription for the the lenses. After paying for them I realised that the order was coming from Hong Kong! To be honest, I would never have ordered if I knew that my order was coming from China, there are just too many horror stories of items being fake or of a bad standard or taking months to arrive. My order was easy to track, the prescription was perfect and they arrived within a week, this was also the week before Xmas! I can't be happier - they… Read Full Review

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★★★★☆

“Very pleased”

Written on: 25/01/2017 by BritneyStone497 (1 review written)

My previous pair was bent out of shape and the optician was unable to repair them. I found the same frames here for much cheaper than what my optician was charging. I just poped the lenses out of the old frame a right into the new ones. Only issue was shipping was a bit slow. Other than that you guys were great! Thanks… Read Full Review

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★★★★★

“Excellent product and service!”

Written on: 22/01/2017 by CheyanneBall19 (1 review written)

Very recommended. Excellent product range and service. Will buy again… Read Full Review

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★★★★☆

“Nice and easy, need more progress details”

Written on: 20/01/2017

Easy to order, arrived quickly but not enough details on perscription accuracy and estimated delivery at order placement. Also not sure how to verify the lens perscription, so could benefit from a section about that. Recommend adding live chat feature… Read Full Review

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★★★★★

“Best Value and Service”

Written on: 20/01/2017 by Rayank217 (1 review written)

Great Website, excellent value and swift delivery - what more can you ask?… Read Full Review

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★★★★★

“Best Value and Service”

Written on: 20/01/2017 by Rayank217 (1 review written)

Great Website, excellent value and swift delivery - what more can you ask?… Read Full Review

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★★★★★

“contact lenses”

Written on: 16/11/2016 by hania16 (1 review written)

everything alright, good price for the contact lenses I needed, very solid packaging, so you don't need to be afraid that they will get destroyed in shipping or something! I reccommend… Read Full Review

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★★★★★

“Good deal on lenses”

Written on: 01/11/2016 by Annabel489 (1 review written)

A great service and good deals on lenses if you like to buy in bulk. I have had no issues and been using this provider for sometime now. Just about to put in for another 3 month order and would recommend this online experience to all my family & friends… Read Full Review

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★★★★☆

“happy me..”

Written on: 30/10/2016

I love the color and style.. :)… Read Full Review

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★★★★☆

“Great Price”

Written on: 21/10/2016 by Ulises1967 (1 review written)

Easy to order from the website, great selection of glasses and good prices. However, delivery very slow and took a long time… Read Full Review

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