Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1642
86% of users recommend this
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Latest Reviews

★★★★★

“Fantastic Versace frames”

Written on: 23/09/2016 by Dariane57 (1 review written)

I saw the Versace frames at two local well known high street Opticians. They quoted me £400 for my complete glasses. Smartbuy provided me with the exact frame with my prescription for £155. They arrived 11 days after I placed my order. I received regular emails regarding the status of my order and tracked them during shipping. I was initially sceptical that they would be genuine but they are. I will definitely use them again. Thank you… Read Full Review

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★☆☆☆☆

“Terrible after sales services”

Written on: 17/09/2016 by Cash237 (1 review written)

After 4 months nose pad came off and lost. Have been waiting 6 months for replacement and all I get is the same reply they are waiting for their supplier Total waste of money buying from this company and I would not recommend them.in future I will buy from my local optician even if it is more expensive. At least I would get better service than this company… Read Full Review

Service Manager Sbg's Comment

Written on: 23/09/2016

Dear Customer,

I understand your frustration that this is taking a long time and please accept my apologies for this. If you could send us a message, I will make sure our Service Manager will look into your issue to get it resolved as soon as possible.

Best regards,

John
SmartBuyGlasses

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★★☆☆☆

“Shipping problems”

Written on: 16/09/2016

Ordered the first time - good service. Second time, took three weeks. The order wasn't even 'shipped' for a fortnight. Contacted one of their advisors who was no help whatsoever. Had to order some from somewhere else (with a quicker delivery of 3 days) as I was going on holiday and about to run out… Read Full Review

Service Manager Sbg's Comment

Written on: 19/09/2016

Dear Customer,

I do apologize for any inconvenience this caused you.

Could you please send us a message and our Service Manager will be more than happy to help resolve your issue.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Prescription Sunglasses Superb”

Written on: 16/09/2016 by Joshuac1972 (1 review written)

I have to date ordered 4 pairs of prescription sunglasses from the Rayban and Tom Ford range for myself and family members at various times . Very impressed with the level of service and communication in addition to the competitive pricing. Delivery was prompt too. I would have to say that I do not really bother surfing the net for too many offers hence my return custom . Highly likely to use the service for ordinary spectacles in future too… Read Full Review

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★★★★★

“Book in advance and it's the best deal around”

Written on: 16/09/2016 by IsaiasPerkins13 (1 review written)

Took a short time to deliver but at these prices, you really can't complain so long as you order in advance. Would definitely order again :)… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 16/09/2016 by liSherwood338 (1 review written)

I ordered the frames to replace a pair that I'd lost, after about 3 weeks I ended up cancelling the order as they had not arrived. So would not recommend… Read Full Review

Service Manager Sbg's Comment

Written on: 19/09/2016

Dear Customer,

I do apologize for any inconvenience this caused you.

Could you please send us a message and our Service Manager will be more than happy to help resolve your issue.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Randolph Aviator blue sky flash lens”

Written on: 15/09/2016 by Norris278 (1 review written)

Beautifully made Ray Ban rival. Individuals choice. Would buy again in a second. No hidden duty costs to the UK… Read Full Review

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★★☆☆☆

“too slow”

Written on: 15/09/2016 by yeDonahue131 (1 review written)

I ordered from you (as you were advertising a quick delivery) as I was in a hurry to get my lenses pre holiday. They took ages to arrive and much longer than advertised (take away the small print). I called your team to check how long it would take and that made no difference - it actually took longer than I was told and ended up having to go and buy elsewhere so as not to be left on holiday without lenses… Read Full Review

Service Manager Sbg's Comment

Written on: 19/09/2016

Dear Customer,

I do apologize for any inconvenience this caused you.

Could you please send us a message and our Service Manager will be more than happy to help resolve your issue.

Have a great day.

Sincerely,
John
SmartBuyGlasses

Reply to this comment
Report this review Read 1 Comment
★★★★★

“One of my better decisions”

Written on: 14/09/2016 by Kris1970 (1 review written)

After many years of using high street opticians I decided to use Smart Buy and look for my own choice of eyewear. I knew what I wanted and I could buy exactly that without any destracting options from an optician acting as a sales person. I was not dissapointed and I am happy that I chose Smart Buy… Read Full Review

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★☆☆☆☆

“Ordered online.Paid by PayPal.Company could not find...”

Written on: 13/09/2016 by Granto-San (1 review written)

Jokers. Bought contacts online Paid by Paypal. After 2 weeks chased up. They had no record of order. Had to make a PayPal claim to get refunded… Read Full Review

Service Manager Sbg's Response to Granto-San's Review

Written on: 19/09/2016

Dear Customer,

I do apologize for any inconvenience this caused you.

Could you please send us a message and our Service Manager will be more than happy to help resolve your issue.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Best Sunglasses Ever - Delighted”

Written on: 13/09/2016 by graceelise (1 review written)

I managed to track down the exact style that I wanted (RayBan Gatsby) and Smart Buy matched the original RayBan lens shade exactly to my prescription lenses. They arrived very quickly. Have worn them daily since their arrival. (The carrying case was broken, however, and despite asking for a replacement this did not appear). Overall, though extremely happy indeed… Read Full Review

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★★★☆☆

“Guscci glasses ”

Written on: 13/09/2016 by Tuckerr72 (1 review written)

Eventhough I have bought the same version of Gucci glasses again the version I got is tighter so it is weird. Noy sure why and whether they are genuine Gucci glasses though. … Read Full Review

Service Manager Sbg's Comment

Written on: 19/09/2016

Dear Customer,

I do apologize for any inconvenience this caused you.

Could you please send us a message and our Service Manager will be more than happy to help resolve your issue.

Have a great day.

Sincerely,
John
SmartBuyGlasses

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Awful awful awful”

Written on: 13/09/2016 by Rjandu (1 review written)

This is the second time I've ordered off smartbuyglasses after giving them a second chance. I knew I shouldn't have bothered. The first time I ordered with them I only found out after I had paid that the item was on backorder and I would have to wait up to 8 weeks for my glasses. (in all fairness they did process my cancellation and refund relatively quickly). The second time I ordered my glasses had been held up in France for 2 weeks. When I finally received them the arms were very widely… Read Full Review

Service Manager Sbg's Response to Rjandu's Review

Written on: 19/09/2016

Dear Customer,

I do apologize for any inconvenience this caused you.

Could you please send us a message and our Service Manager will be more than happy to help resolve your issue.

Have a great day.

Sincerely,
John
SmartBuyGlasses

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Delivery time beyond ridiculous”

Written on: 13/09/2016

Stated on the website 3-5 days for delivery of my contacts. 3 weeks later and they were finally dispatched. Then took almost a week for the courier to deliver. I contacted them and got no reply and was just happy to recover the contacts in the end. Never ever ordering from them again… Read Full Review

Service Manager Sbg's Comment

Written on: 19/09/2016

Dear Customer,

I do apologize for any inconvenience this caused you.

Could you please send us a message and our Service Manager will be more than happy to help resolve your issue.

Have a great day.

Sincerely,
John
SmartBuyGlasses

Reply to this comment

Service Manager Sbg's Comment

Written on: 19/09/2016

Dear Customer,

I do apologize for any inconvenience this caused you.

Could you please send us a message and our Service Manager will be more than happy to help resolve your issue.

Have a great day.

Sincerely,
John
SmartBuyGlasses

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Excellent delivery. Everything as ordered on site”

Written on: 11/09/2016 by Clarkky21 (1 review written)

Excellent delivery. Everything as ordered on site… Read Full Review

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★★★☆☆

“Smartbuy are a cheap place to buy from and they are...”

Written on: 03/09/2016

Smartbuy are a cheap place to buy from and they are genuine products. Easy ordering process, they take all kinds of payment. The only drawback is the length of time for delivery, over 3 weeks for a pair of Oakley sunglasses, it's amazing there's a delivery service so slow out there and a company still uses it. I actually thought summer was going to be over before I received them, thankfully it didn't start… Read Full Review

Service Manager Sbg's Comment

Written on: 07/09/2016

Dear Customer,

I am happy to hear that you are finding our website easy to use and are our positive about our products. Furthermore I am sorry to hear the delivery took much longer then you expected. We of course strive to deliver your order as soon as possible however sometimes there may be issues with the courier. Please accept my apologies for any inconvenience this may have caused.

If you have any further questions regarding your order, you can contact us.

Best Regards,

John
SmartBuyGlasses

Reply to this comment

Service Manager Sbg's Comment

Written on: 07/09/2016

Dear Customer,

I am happy to hear that you are finding our website easy to use and are our positive about our products. Furthermore I am sorry to hear the delivery took much longer then you expected. We of course strive to deliver your order as soon as possible however sometimes there may be issues with the courier. Please accept my apologies for any inconvenience this may have caused.

If you have any further questions regarding your order, you can contact us.

Best Regards,

John
SmartBuyGlasses

Reply to this comment

Service Manager Sbg's Comment

Written on: 07/09/2016

Dear Customer,

I am happy to hear that you are finding our website easy to use and are our positive about our products. Furthermore I am sorry to hear the delivery took much longer then you expected. We of course strive to deliver your order as soon as possible however sometimes there may be issues with the courier. Please accept my apologies for any inconvenience this may have caused.

If you have any further questions regarding your order, you can contact us.

Best Regards,

John
SmartBuyGlasses

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Ray bans ”

Written on: 03/09/2016 by Garrison92 (1 review written)

Good price and excellent customer service. Quick delivery. Absolutely no problems… Read Full Review

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★★★★★

“Delivered on time and as described”

Written on: 03/09/2016 by Bowman315 (1 review written)

I've used them a number of times and can't fault them… Read Full Review

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★★★★☆

“nice product ”

Written on: 03/09/2016 by SerenaCoughlin (1 review written)

I had to wait for my lenses more than 1 month because it was out of stock . However, they came and I am very satisfied with them… Read Full Review

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★★★★★

“Very efficient service and great prices”

Written on: 02/09/2016 by AnayaHayden (1 review written)

Will definitely use smart glasses again. They came promptly which was great as I was going on holiday within the week!… Read Full Review

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