Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.8 / 5
74% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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Latest Reviews

★☆☆☆☆

“Buy today expect in a months time”

Written on: 02/11/2014 by WestonMcCain (1 review written)

Ordered sunglasses and have been told it will take up to 4 weeks to ship the order. When you make the purchase this should be made clear!! Instead of offering little compensation for the inconvenience on you current purchase 'smart' glasses offer a discount on any new orders, why would I order anything else from this site and wait a month for the item!! Very slow process in putting the order through, took a few days after purchase to be told it will take up to 4 weeks to ship. So a wait of up… Read Full Review

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Service Manager Sbg's Comment

Written on: 03/11/2014

Dear Customer,

I am sorry to hear that you order has some delays. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line. Howev

If you haven't received any update from us, please get back to us, we will try our best to resolve your issue as soon as we can.

Best Regards,

SmartBuyGlasses



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★☆☆☆☆

“Be prepared to wait ”

Written on: 23/10/2014 by Hackettib170 (1 review written)

If you want your prescription lenses quickly then don't use Smart Buy Glasses. I ordered Versace frames with prescription lens two months ago. After nearly three weeks I was eventually contacted and informed that the glasses were out of stock! Meanwhile my money was taken the same day I placed the order and it took them three weeks to check stock levels. Anyway they apologised and offered a 5% discount code so I decided to try again. I ordered tom ford glasses which said (fast shipping) at… Read Full Review

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Smartbuyglasses's Comment

Written on: 28/10/2014

Dear Customer,

I am sorry to hear that you haven't received your item yet. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line. In this case, once we receive notification that the glasses are delayed, we will immediately inform you and present several options.

If you haven't received any update from us, please get back to us, we will try our best to resolve your issue as soon as we can.

Best Regards,

SmartBuyGlasses

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★★★★★

“Great product at nice price”

Written on: 22/09/2014 by WilsonRalston (1 review written)

Great real ray ban not like the others from another site which I sent back as overpriced fake. Very happy and wearing on regular basis… Read Full Review

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★★★★★

“Very satisfied!”

Written on: 20/09/2014 by Mozzico_2000 (1 review written)

I tried the glasses at the shop but smartbuyglasses offered a better deal. Placed the order on line and my new Rayban were with me within 48 hours! They arrived in original box and perfect condition as expected. Was very pleased with the transaction. I definitely recommend smartbuyglasses!… Read Full Review

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★★★★☆

“Adidas Melbourne SunGlasses”

Written on: 20/09/2014 by ElGrantino (1 review written)

After much internet searching, i finally decided to purchase from Smart Buy Glasses. Being a huge adidas fan I really liked these glasses for being a bit different. Smart Buy Glasses was the BEST priced site out there, even beating Adidas themselves & i usually always buy direct.I had to wait for delivery, which was 2 1/2 weeks, however I did get an email to ask me to confirm my delivery so this shows that the company were on the case to check all was okay. The Glasses arrived in the original… Read Full Review

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★★★★★

“Fantastic prices, products and customer service!”

Written on: 19/09/2014 by camilla.f.mou (1 review written)

I would recommend www.smartbuyglasses.co.uk anytime! I love my new Tom Ford sunglasses. Fantastic prices, product range and customer service! Furthermore, I received at cleaning kit and a small tool for the sunglasses as a gift. The glasses where sent safely in a hard box - absolutely perfect! I have told my friends about this web shop and I will use it again next time!… Read Full Review

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★★★★★

“New sunglasses”

Written on: 19/09/2014 by Delaney1946 (1 review written)

Having a heed to replace my old sunglasses I looked around the shops and on line and came across SMART BUY GLASSES. I was apprehensive at first as I had never heard of them but once I knew it was a UK company I went and ordered my new RAY BAN sunglasses. I found it quick and easy to place the order and pay and got a conformation email once ordered. My sunglasses arrived a few days later, recorded delivery. They arrived in A1 condition and fitted perfectly. I would highly recommend SMART BUY… Read Full Review

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★★★★★

“Perfect service, nice prices”

Written on: 19/09/2014 by Dalrymple297 (1 review written)

Theres is not much to say - this is a great place to shop sunglasses with excellent prices! I have purchased two different pairs of Ray Ban's, and had no problems both times. Would definitely recommend this webshop for everyone :)… Read Full Review

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★★★★★

“Low prices and easy to order”

Written on: 19/09/2014 by Hudsonyg123 (1 review written)

Check the internet and you will find out that smart buy glasses have the lowest prices. The website is very easy to use… Read Full Review

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★★★★★

“Love it”

Written on: 19/09/2014 by Schmittau472 (1 review written)

Easy, fast and cheap! I love my new Ray Bans. I will definitely recommend Smart Buy Glasses to anyone I know… Read Full Review

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★★★☆☆

“good value but”

Written on: 19/09/2014 by Terryop68 (1 review written)

Glasses ordered three weeks in advance of holiday did not arrive before departuer. On enquiring i was informed my glasses could be sent to my holiday address but as i was in the highlands of Scotland for one week only there would be no chance they woud have arrived before my holiday was over. No form of componsation offered by smartbuyglasses dissipointing after sales service by the company. My main reason for ordering the glasses in the first place was for my holiday… Read Full Review

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★★★★★

“God service go garanteret kvalitet!!!”

Written on: 19/09/2014 by 61Nelson (1 review written)

God service go garanteret kvalitet!!! Jeg bliv glad med de nye solbriller :D . Jeg vil igen købe nogle produkter i fremtid… Read Full Review

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★★★★★

“Fast and simple”

Written on: 19/09/2014 by Aidynm29 (1 review written)

I bought new sunglasses because my old ones was broken. I chose smartbuyglasses since I could get ray bans at a very fair price. With the cheap price i was prepared for longer delivery and less service. However, that was not way I experienced. It all went very fast - I had my sunglasses within a few days - and i had full information about delivery times etc. I was very pleased with everything… Read Full Review

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★★★★★

“Happy customer”

Written on: 19/09/2014 by Makayla302 (1 review written)

Great prices compared to local market (DK), easy to order, great information on order status, delivery as promised. … Read Full Review

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★★★★★

“Simple, easy and without problems.”

Written on: 19/09/2014 by Ruizkn326 (1 review written)

Used these to get my sunglasses, and everything went by without issues… Read Full Review

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★★★★★

“No worries delivery”

Written on: 19/09/2014 by Emiliae334 (1 review written)

Easy search. Competitative Price. Quick delivery No worries… Read Full Review

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★★★★☆

“quick delivery, good price, happy with the service.”

Written on: 19/09/2014

quick delivery, good price, happy with the service… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 19/09/2014 by 269McLaughlin (1 review written)

ordered as gift, in stock on ordering but then told no longer available. Had to choose different colour which came from CHINA and arrived too late for the occasion!!!… Read Full Review

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Service Manager Sbg's Comment

Written on: 22/10/2014

Dear Customer,

Thank you for your feedback.

We are terribly sorry to see that your order was delivered late for the occasion. We are improving our website and process on daily basis to provide better service.

If you need any further assistance on your case, please feel free to contact us.

Best Regards,

SBG

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★★★★★

“QUICK, CHEAP, SAFE ”

Written on: 19/09/2014 by 167Henry (1 review written)

I ordered my classic Ray ban wayfarers on a Monday in June during peak season, and they came swiftly by Wednesday. Brilliant service… Read Full Review

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★★★★★

“Great customer service”

Written on: 19/09/2014 by hxHarding350 (1 review written)

I ordered a pair of Persols which were around 15% cheaper than buying on the high street. I am delighted with them and the customer service from SmartbuyGlasses. Persol had sent a tiny screwdriver with the glasses which unfortunately I lost. It's a useful thing to have as when the little corner screw come loose you can fix it yourself. I asked SmartBuyGlasses to send me another one offering to pay for it. They did send me another one and required no payment. That is great customer service!… Read Full Review

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