Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.1 / 5
746
80% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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Latest Reviews

★☆☆☆☆

“STAY AWAY!!”

Written on: 30/04/2015 by Ashlynnq188 (1 review written)

I placed my order on April 7th and received a confirmation email stating that my order should ship in 5-9 business days and to 5-7 more if I got lenses, mind you the website says 3-5 to ship and 2-3 extra for lenses. On April 20th I received an email stating they didn't have my order and to please choose something else. I did and my order was confirmed. On April 27th I sent an email asking when my order would ship and received a response saying it would be 3-5 business days. It is now April… Read Full Review

Service Manager Sbg's Comment

Written on: 30/04/2015

Dear Customer,

Our sincerest apologies for any inconvenience caused. Please contact our Service manager who will assist you in resolving this matter.

Thank you for your cooperation!

Smartbuyglasses.

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Tanand01's Comment

Written on: 04/05/2015

I certainly tried to contact your customer service department numerous times before I wrote this review, trying to give you every opportunity to correct my issue. I did finally receive an email that stated I would be getting a full refund and offered 5% of my next purchase. I found this to be insulting! Having a few hundred of my hard earned dollars tied up for a month with nothing to show for it but a headache and your way of apology was 5% off my next purchase! We couldn't even successfully complete the first purchase!

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★★★★★

“very good company”

Written on: 25/04/2015

I came across this webpage when I was searching for new glasses. I bought a pair of prescription glasses and am really pleased with them. The choosing and buying process was so easy. The delivery was fast and communication leading to the delivery was excellent. Would use this company again. Already thinking of prescription sunglassses. Well Done Smart Buy Glasses… Read Full Review

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★★★★★

“smart buy glasses”

Written on: 22/04/2015 by HaileeParker (1 review written)

Raybans arrived promptly, real deal with all the appropriate factory literature and markings. Top value would recommend to anybody… Read Full Review

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★★★★★

“Quick delivey, good customer service and fantastic...”

Written on: 19/04/2015 by Haysvb96 (1 review written)

Quick delivey, good customer service and fantastic prices and discounts. Highly recommended… Read Full Review

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★★★★★

“Excellent Service”

Written on: 19/04/2015 by uqCruz222 (1 review written)

Great price, good service, great communication, delivery as promised, very happy!… Read Full Review

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★★★★★

“Beautiful Ray-Ban Aviator”

Written on: 19/04/2015 by 165McCarthy (1 review written)

I strongly recommend buy with Smart Buy Glasses, they have a huge set of glasses to compare. The glass that I bought (Aviator Large Metal) suit perfect on my face as I thought. The size 58 is the medium I would say and fits good on most of the faces, but I recommend go to a store, prove then go to the website, because the prize online it much better… Read Full Review

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★★★★★

“Second Time Used and Great Service Continues”

Written on: 19/04/2015 by Sweeneyad153 (1 review written)

Having ordered previously, I didn't hesitate to use again and I wasn't disappointed. Same glasses as in Vision Express at a fraction of the cost. Delivery is no different to ordering from the high street. Will be visiting again soon. Thanks… Read Full Review

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★★★★★

“Very satisfied! ”

Written on: 18/04/2015 by ChristineBennett (1 review written)

I've ordered from here a few times and each time it's been excellent service and really quick delivery. I will definitely be ordering from here again. Prices are really competitive too… Read Full Review

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★★★★★

“Excellent product and service.”

Written on: 18/04/2015 by Powell219 (1 review written)

Sunglasses are perfect. The ordering and delivery was excellent. I would definitely use this company to order more sunglasses. Great value… Read Full Review

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★★★★★

“A Austin ”

Written on: 18/04/2015 by Corcoran496 (1 review written)

Excellent service. There was a delay in the delivery of my glasses, I was kept informed throughout. When the glasses I ordered became unavailable they offered me a more expensive pair to compensate. Very happy!!… Read Full Review

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★★★★★

“Very good service”

Written on: 18/04/2015 by qbDunn390 (1 review written)

Ordered the frames and they came quickly at a great saving from other suppliers, would definitely use them again… Read Full Review

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★★★★★

“i absolutely loved using smartbuyglasses, the glasses...”

Written on: 18/04/2015 by Dominic167 (1 review written)

i absolutely loved using smartbuyglasses, the glasses were even better than i expected and the prescription was great and it came on time although i would advise them to provide more pictures of items. otherwise i loved it and would definetly recommend to a friend… Read Full Review

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★★★★★

“Fast and reliable service”

Written on: 18/04/2015 by naWelch261 (1 review written)

A HUGE range of products to chose from and prices are reasonable. Item as described. Warmly recommended!… Read Full Review

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★★★★★

“Great, low cost service”

Written on: 18/04/2015 by Frankp1965 (1 review written)

My glasses were a third of the price compared to high street shops and delivery was fast. They arrived in perfect condition and I've had no problems so far… Read Full Review

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★★★★★

“Great service”

Written on: 18/04/2015 by Gibson137 (1 review written)

Order arrived as promised with no problems would recommend to others… Read Full Review

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★★★★★

“Third time of buying glasses, excellent service.”

Written on: 17/04/2015

Great service, glasses as expected with no nasty surprises. I would recommend Smart Buy Glasses as a company to anyone wanting frames at discounted prices… Read Full Review

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★★★★★

“Oakley Stockholm Goggle”

Written on: 17/04/2015 by Cloabbott123 (1 review written)

Order came within a week of purchasing, the price was the cheapest I had seen and the goggles are fantastic. I used them when I went skiing/snowboarding to Andorra and the lense was great for both dull, raining and sunny conditions. They look fantastic on, and I had many compliments on them. I cannot complain… Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 16/04/2015

Very disappointed. Not the first company I have purchased this type of item from online, but definitely the worst. firstly the claim was that my order had fine not been received although the bak statement clearly indicated payment had been made. The enquiry to search for the order was based on the order reference which had not been sent. after tracing it through the email address finally admitted it had been received. Subsequent information did not arrive until chased. Order took approximately… Read Full Review

Service Manager Sbg's Comment

Written on: 17/04/2015

Dear Valued Customer,

Thank you for your feedback.

We sincerely apologize for any inconvenience caused. Kindly contact our service manager for us to help you resolve the situation.

Once again our apologies for the inconvenience caused.

Best Regards,
Smartbuyglasses

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★★★★★

“Fantastic service, thank you!”

Written on: 16/04/2015 by glenshaw1003 (1 review written)

I decided to buy a pair of prescription cycling sunglasses from SmartBuyGlasses and am very happy I did. The customer service regarding what type of lenses I should get was very helpful and ensured I wasn't in any doubt when purchasing the lenses I got. The delivery was fine, maybe a few days later than I expected, but still in time for the weekend. The sunglasses themselves are perfect! They fit perfectly, feel great and look amazing - I couldn't be happier! I highly recommend buying your… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 16/04/2015 by Fegan5555 (1 review written)

Quick delivery and perfect product. Will use again and would definitely recommend!… Read Full Review

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