Travelrent Reviews

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Latest Reviews

★★★★☆

“Great value ”

Written on: 12/08/2015 by Rodericka1962 (1 review written)

Having read previous reviews. I was a bit worried. I arrived at the desk and after filling in the paperwork I was on the road on less than 20 mins in a brand new clio. Staff where friendly. I look forward to using them again… Read Full Review

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★☆☆☆☆

“Terrible service and extra charges ”

Written on: 15/05/2015 by EstrellaGilliam204 (1 review written)

Terrible service and extra charges, no full cover available… Read Full Review

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★★★★☆

“good experience with travelrent”

Written on: 13/05/2015 by melinka2 (1 review written)

Just back from a weeks holiday in Portugal were we used Travelrent carhire, we had booked through econamycarhire and I did'nt take too much notice of the company providing the car until the day before we travelled. I decided to check the reviews and I was not reassured by some of the comments posted, but my experience was of complete satisfaction. Our flight was delayed and it was almost midnight before we landed and finding the office was a bit difficult at that late hour but when we did… Read Full Review

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★☆☆☆☆

“looks dodgy but I had used their service a few years...”

Written on: 30/03/2015 by EmilieBoyd39 (1 review written)

looks dodgy but I had used their service a few years ago and apart from a cars without maintenance the process was ok. For my surprise, now things changed and you are asked for extras to be paid in cash (the booking value can be paid by card though)!! Those extras weren't even listed in the booking. We'll need to pay cash and there is no ATM there, I had to walk a bit to find one. There was no option for a full cover anymore and the driver is responsible for everything that happens to the… Read Full Review

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★★★★☆

“Friendly Organisation, Average Cars, No Problems”

Written on: 17/01/2015 by Keller499 (1 review written)

We have been using Travelrent at Faro Airport 4/5 times a year for the past 12 years. Many car hire companies use the same 'hut' at Car park 4 - it is standard practice so do not worry about that. The cars are sometimes 'tired' and with a few dents but we have always found the staff to be very friendly. Go round the car before you drive away and get the staff to mark any dents or scuffs on their paperwork - which they will willingly do - if you are not going to use the motorway you give them… Read Full Review

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★★★★☆

“Good Value with No Hidden Extras”

Written on: 13/10/2014 by 203Davidson (1 review written)

We have used Travelrent 2/3 times a year for the past 12 years and can highly recommend them. The cars do have a few bumps and scrapes - as do all cars in the Algarve whether hire cars or privately owned - but other than that they run well and they have always marked any defects on their paperwork so there is no problem on the return. They are very relaxed about fuel - provided you return the car with a similar amount of fuel in the tank to that when you collected it they are happy and if… Read Full Review

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★☆☆☆☆

“WASTE OF SPACE”

Written on: 11/10/2014

BOOKED CAR TO BE PICKED UP AT AIRPORT, 1ST CAR FILTHY INSIDE AND OUT WITH HOLES IN BUMPER, NOT SATISFIED! 2ND CAR EVEN WORSE, BIG DENT IN PASSENGER DOOR, RIPS AND TEARS ALONG BOTH SIDES OF BODYWORK, NOT WILLING TO TAKE THE CHANCE OF RENTING THESE CARS, PHONED SUPPORT TEAM, WHAT A JOKE !!!! NOT VERY SUPPORTIVE, JOBSWORTH .... SHOULD BE ASHAMED TO CALL THEMSELVES A QUALITY CAR RENTAL SERVICE, ANYBODY WHO RENTS FROM THESE DO SO AT YOUR OWN PERIL... DISGUSTING TREATMENT, THEIR WILLING TO TAKE YOUR… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 07/09/2014 by lcFournier63 (1 review written)

It looks dodgy to start with, pick up the car in a hut in the car park and drop off to a man in the back of a van in the car park ! Collected the car at night which makes it awkward to have a really good check, The car was dirty and full of scrapes and the paperwork stated that this was the case. It only became obvious on driving that the car was defective. In the daylight we saw that at least 2 of the tyres were illegal. We hardly used the car during the holiday because we were too worried… Read Full Review

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★★★☆☆

“Let the buyer beware”

Written on: 25/08/2014 by AlanCG (1 review written)

Over the last thirty years or so, we have hired from Faro Airport. Perhaps two or three times yearly. Originally we used the big boys as there was little choice but unfailingly they would come up with extras of varying validity; but as they held the keys you had little option but to agree. We found Travelrent, perhaps ten years ago, when we found that the ex-pat community used them. Yes you have a longer walk to collect the car, and the likelihood is that it will be older and almost certainly… Read Full Review

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★☆☆☆☆

“Charged for a toll that never used”

Written on: 23/08/2014 by 78Brown (1 review written)

Charged 20.00 euro deposit for toll road and was told no refund when dropped car back… Read Full Review

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★☆☆☆☆

“CAR RENTAL FROM A TIN SHACK”

Written on: 31/07/2014 by ThePlainTruth (1 review written)

What a joke this so called company is! This company is not the cheapest. After their 'add-ons' they come to the same price as any of the well known car rental companies. If you are travelling with children do not use this company. Upon arrival at Faro, we were presented with a smaller car than what I had paid for. I insisted on a Peugeot 207 Estate and then I was presented with a run down car, which was dented badly along one side. How can they have cars that are so damaged in their fleet. They… Read Full Review

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★★☆☆☆

“Think You Booked with FULL Excess Protection - Think Again”

Written on: 25/07/2014

Beware TRAVELRENT! I booked via Email with TravelRent in Faro. I have just returned from Portugal after a 11 day stay. I booked the car with TravelRent in May asking them (and getting) their best price including full excess protection insurance. Unfortunately I scraped the drivers side rear wheel arch in an infernal underground car park. Just superficial paint removal really. but on returning the car I was charged 100 Euros for the damage. Apparently you only get full excess protection IF you… Read Full Review

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★☆☆☆☆

“old car, poor customer service”

Written on: 26/05/2014 by Almeida389 (1 review written)

Booked for 10 days car hire from Faro for our family of four (young children), on arrival received a car that was almost 4 years old, the aerial was missing so the radio did not work, the dc power was broken so we could not use sat nav. The battery went flat while we were at another town at 18.10, I called the travelrent office who said they would contact the breakdown, but we would have to go to the airport to get a new car. The breakdown van arrived with a battery starter which got the car… Read Full Review

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★☆☆☆☆

“old car”

Written on: 19/05/2014 by battoutofhell (1 review written)

booked through economy car hire car was old it smelled and one tyre was worn due to tracking, told travelrent on returning car they just said go and catch your plane, they are not interested in peoples saftey… Read Full Review

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★★★★☆

“6 years now”

Written on: 07/04/2014 by IRLJJ (1 review written)

We have been going to Faro for 6 years and was introduced to Travel Rent by a friend. They have very keen prices and good service, the cars are not new but always clean and in good condition. One time we we coming home in the evening and had left the car back and our flight was cancelled till the next morning so we went back to see if we could get the car back so we could travel back to our apartment and the gave us the car and did not charge us for the nights rent. Other company's charged… Read Full Review

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★★★★★

“Companhia de Aluguer sem Bucracias”

Written on: 13/02/2014

Aluguei uma viatura a gasolio por 14 dias em Faro.O preco sem concurrencia,com tudo incluido, SuperCDW sem excesso, passagem para espanha incluida no preco, e o mais importante, assim como recebi o deposito de combustivel assim o entreguei, nao e como as varias companhias, recebem 80-100€ por um deposito de combustivel.A entrega do carro, um Fiat Punto a Diesel, foi totalmente facil, como tambem a entrega deste.O pessoal muito simpatico e atencioso, e competente.Para a proxima vez sera… Read Full Review

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★★★★★

“Good Company”

Written on: 07/01/2014

Good car, good staff, very good prices. I will recommend to my friends and family… Read Full Review

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Kursbi's Comment

Written on: 26/05/2014

Does not sound like a genuine review!

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★☆☆☆☆

“bad company”

Written on: 28/12/2013

I booked a car through Economy carhire with Travelrent who operated from a kiosk in the car park at Faro airport. During the holiday I scratched the car with noone else involved.I rang up travelrent who said I would have to pay as it was my fault. I asked about the no excess voucher that I had given them from Economy car hire.They said it was a no excess policy...so why do i have to pay...because it is your fault they said. The manager at travelrent consistently avoided any contact with… Read Full Review

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★★★★☆

“Would use TravelRent again. ”

Written on: 28/10/2013 by Robbo11 (1 review written)

After reading reviews of a few other car hire supplier sharp practices, I chose Travelrent as my Faro airport car hire supplier via the economycarhire.com website as their price was the most competitive and they operate a fair fuel policy. As with all car suppliers booked through the economycarhire, insurance is also fully comprehensive with zero excess to pay in the event of a ding. You pick the car up from car park 4 at the airport (head left when you exit the terminal building and look for… Read Full Review

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Dunkle's Response to Robbo11's Review

Written on: 29/12/2013

You say that the insurance is fully comprehensive with zero excess. If you look on their website they offer Super CDW top up insurance. I presume this is equivalent to prepaying for zero excess when you pay prior coming to Portugal.
If you look on the terms and conditions on their website this does not cover damage in a car park, damage to locks, damage to wheels and tyres, glass and mirrors . So be aware.
There conditions insist in case of an accident with another vehicle you must call the authorities on 112 and obtain a a report of the incident. My suspicion is that if you do not you may void your insurance. So please be aware

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★★★☆☆

“Poor Customer Service”

Written on: 25/10/2013 by pin1953 (1 review written)

Booked through Ecomomy Car Hire. Nice and easy to book and a fair price. Picked up the car full of petrol and returned it full so no problem there. Found P4 car park .(for first time users of this car park it's just in front of the petrol station across the way from the airport entrance.) Nothing wrong with car and it came with no excess at all except for the usual tyre,glass and lock exclusions.I Paid 10 euros to allow me to cross the border into Spain and 20 euros for the transponder which… Read Full Review

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