Travelrent Reviews

Click here if this is your business
★★★☆☆
2.7 / 5
63
51% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Travelrent - Ask a question now

Media Gallery for Travelrent

Travelrent

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Customer Beware!!! Rude/ unhelpful & dishonest!”

Written on: 31/12/2015 by xwTrujillo231 (1 review written)

My family and extended family have rented from Travel rent for a number of years. The reason we used to rent from them was cheap price and ease of pick up/ return as they are located in the airport car park area. The quality of the cars is ok. They are reasonably clean, windscreens always dirty( a problem if you arrive at night/ a disaster if it's raining!) sometimes the tyres have been quite worn etc.My 20 year old daughter and I arrived in early Nov , in lashing rain and the day after severe… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Going that extra Mile or Kilometre!”

Written on: 16/10/2015 by Raybass (1 review written)

I would like to say I rarely write reviews but I have to say that the service I received from Travel Rent at car Park 4 at Faro Airport was fantastic, from start to finish they were helpful and honest, no hidden extras and all very well organised, they were so obliging when we needed to extend our hire as we got the wrong date for our flight home ! ( Our fault)... thanks again for your great service, we were recommended by our fiends to use you, and I will now recommend to all our other friends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They were go now complacent ”

Written on: 30/09/2015

They were go now complacent I have used Travel Rent for 13 years; I recommend at least 6 -7 families who use our villa over the year to also use them, not anymore. I book three large cars for my family with car seats for my grandchildren, I had paid for 12 of us to spend time together celebrating my 65 birthday, on arrival the car we hired was available but they had no seats for my baby granddaughter (12 months old) the only seats they had had had milk spilt on it and the other had a fault. We… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Good service good price”

Written on: 23/09/2015 by Holt400 (1 review written)

We use these guys three times a year. Never had a problem as they send you all the paperwork to fill out prior to your arrival. No nasties on petrol, just bring the car with the same level as you took the car. May have to queue for 10 minutes depending on the customer numbers. 115 Euros for eight days with no nasty extras is excellent value… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Overcharged by 50%”

Written on: 18/09/2015 by Nevclifford (2 reviews written)

Booked a car through atlas choice with travel rent. Travel rent are difficult to find working from a cabin the car park. Atlas choice take your money before you land Travel rent then add 50% on top inventing some local charges, this they demand in cash making it difficult to get back through your credit card company There is a supposed customer service route, but your complaint will not be investigated, run a search this company are infamous for this kind of robbery, (wish i had before using… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Donot hire from this company”

Written on: 14/09/2015 by Willisuw195 (1 review written)

I had an agreed price to hire a car in August 2015 for 2 weeks when I arrived to collect the car they wanted to charge more and after a wait of over hour they agreed finally to uphold the price agreed over 6 months early, but then wanted an extra charge of 15 euros which no mention had been of. Then when I returned home found they had charged me an extra 65 euros on my credit, the extra charge they were trying to make. Now in the hands of the credit card company for making a fraudulent charge… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Travel Rent Faro Airport Portugal”

Written on: 09/09/2015

What has happened to this company!!! Used them for many years with no problem. This year went on the website to check on prices all of which were "by request" so I emailed them three times over a ten day period and never got an answer. Mr relation in Portugal phoned them and got a brief we are too busy to respond to emails and put the phone down. We booked through Economy Car Hire who recommended Travel Rent. When we arrived at Faro we went to car park 4 as requested to find travel rent staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great value ”

Written on: 12/08/2015 by Rodericka1962 (1 review written)

Having read previous reviews. I was a bit worried. I arrived at the desk and after filling in the paperwork I was on the road on less than 20 mins in a brand new clio. Staff where friendly. I look forward to using them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service and extra charges ”

Written on: 15/05/2015 by EstrellaGilliam204 (1 review written)

Terrible service and extra charges, no full cover available… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“good experience with travelrent”

Written on: 13/05/2015 by melinka2 (1 review written)

Just back from a weeks holiday in Portugal were we used Travelrent carhire, we had booked through econamycarhire and I did'nt take too much notice of the company providing the car until the day before we travelled. I decided to check the reviews and I was not reassured by some of the comments posted, but my experience was of complete satisfaction. Our flight was delayed and it was almost midnight before we landed and finding the office was a bit difficult at that late hour but when we did… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“looks dodgy but I had used their service a few years...”

Written on: 30/03/2015 by EmilieBoyd39 (1 review written)

looks dodgy but I had used their service a few years ago and apart from a cars without maintenance the process was ok. For my surprise, now things changed and you are asked for extras to be paid in cash (the booking value can be paid by card though)!! Those extras weren't even listed in the booking. We'll need to pay cash and there is no ATM there, I had to walk a bit to find one. There was no option for a full cover anymore and the driver is responsible for everything that happens to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Friendly Organisation, Average Cars, No Problems”

Written on: 17/01/2015 by Keller499 (1 review written)

We have been using Travelrent at Faro Airport 4/5 times a year for the past 12 years. Many car hire companies use the same 'hut' at Car park 4 - it is standard practice so do not worry about that. The cars are sometimes 'tired' and with a few dents but we have always found the staff to be very friendly. Go round the car before you drive away and get the staff to mark any dents or scuffs on their paperwork - which they will willingly do - if you are not going to use the motorway you give them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good Value with No Hidden Extras”

Written on: 13/10/2014 by 203Davidson (1 review written)

We have used Travelrent 2/3 times a year for the past 12 years and can highly recommend them. The cars do have a few bumps and scrapes - as do all cars in the Algarve whether hire cars or privately owned - but other than that they run well and they have always marked any defects on their paperwork so there is no problem on the return. They are very relaxed about fuel - provided you return the car with a similar amount of fuel in the tank to that when you collected it they are happy and if… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WASTE OF SPACE”

Written on: 11/10/2014

BOOKED CAR TO BE PICKED UP AT AIRPORT, 1ST CAR FILTHY INSIDE AND OUT WITH HOLES IN BUMPER, NOT SATISFIED! 2ND CAR EVEN WORSE, BIG DENT IN PASSENGER DOOR, RIPS AND TEARS ALONG BOTH SIDES OF BODYWORK, NOT WILLING TO TAKE THE CHANCE OF RENTING THESE CARS, PHONED SUPPORT TEAM, WHAT A JOKE !!!! NOT VERY SUPPORTIVE, JOBSWORTH .... SHOULD BE ASHAMED TO CALL THEMSELVES A QUALITY CAR RENTAL SERVICE, ANYBODY WHO RENTS FROM THESE DO SO AT YOUR OWN PERIL... DISGUSTING TREATMENT, THEIR WILLING TO TAKE YOUR… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use”

Written on: 07/09/2014 by lcFournier63 (1 review written)

It looks dodgy to start with, pick up the car in a hut in the car park and drop off to a man in the back of a van in the car park ! Collected the car at night which makes it awkward to have a really good check, The car was dirty and full of scrapes and the paperwork stated that this was the case. It only became obvious on driving that the car was defective. In the daylight we saw that at least 2 of the tyres were illegal. We hardly used the car during the holiday because we were too worried… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Let the buyer beware”

Written on: 25/08/2014 by AlanCG (1 review written)

Over the last thirty years or so, we have hired from Faro Airport. Perhaps two or three times yearly. Originally we used the big boys as there was little choice but unfailingly they would come up with extras of varying validity; but as they held the keys you had little option but to agree. We found Travelrent, perhaps ten years ago, when we found that the ex-pat community used them. Yes you have a longer walk to collect the car, and the likelihood is that it will be older and almost certainly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Charged for a toll that never used”

Written on: 23/08/2014 by 78Brown (1 review written)

Charged 20.00 euro deposit for toll road and was told no refund when dropped car back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CAR RENTAL FROM A TIN SHACK”

Written on: 31/07/2014 by ThePlainTruth (1 review written)

What a joke this so called company is! This company is not the cheapest. After their 'add-ons' they come to the same price as any of the well known car rental companies. If you are travelling with children do not use this company. Upon arrival at Faro, we were presented with a smaller car than what I had paid for. I insisted on a Peugeot 207 Estate and then I was presented with a run down car, which was dented badly along one side. How can they have cars that are so damaged in their fleet. They… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Think You Booked with FULL Excess Protection - Think Again”

Written on: 25/07/2014

Beware TRAVELRENT! I booked via Email with TravelRent in Faro. I have just returned from Portugal after a 11 day stay. I booked the car with TravelRent in May asking them (and getting) their best price including full excess protection insurance. Unfortunately I scraped the drivers side rear wheel arch in an infernal underground car park. Just superficial paint removal really. but on returning the car I was charged 100 Euros for the damage. Apparently you only get full excess protection IF you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“old car, poor customer service”

Written on: 26/05/2014 by Almeida389 (1 review written)

Booked for 10 days car hire from Faro for our family of four (young children), on arrival received a car that was almost 4 years old, the aerial was missing so the radio did not work, the dc power was broken so we could not use sat nav. The battery went flat while we were at another town at 18.10, I called the travelrent office who said they would contact the breakdown, but we would have to go to the airport to get a new car. The breakdown van arrived with a battery starter which got the car… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview