Ideal HE24 Combi Boiler Reviews

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★☆☆☆☆
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Ideal HE24 Combi Boiler

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Latest Reviews

★★★☆☆

“boiler”

Written on: 10/06/2014 by BraydonSchmidt (1 review written)

Boiler is about 8 years old apart from coming on. To keep itself warm all through the night. Cabt turn feature off. Heat exchanger leaked an blew the fuse replaced o rings and ok now… Read Full Review

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★☆☆☆☆

“Rubbish junk boilers”

Written on: 25/05/2014 by robertringo (1 review written)

We have had problems with hot water, heating, fuses being blown, pcb being changed at least 4 times, fan and other parts we do not remember the names of. Even in summer to get luke warm water I have had to leave it on from 9am this morning till 4pm Please stay clear of Ideal boilers. I hate them so much. There is nothing to like about this boilers. Not fit for the purpose. Even the engineers hate them. Ideal should go into a different trade which they know about and stop making these rubbish… Read Full Review

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★☆☆☆☆

“Absolute rubbish. not fit for purpose”

Written on: 12/04/2014 by garbaldy (1 review written)

This boiler was recommended by the plumb centre and we where assured they are good quality (how the salesman sleeps at night is no bodys guess pure lies) It was fitted as part of a complete new system from top to bottom and two weeks after the 2 year guarantee ran out so did our luck, no help from ideal as I did not take up extra cover so got our local plumber to fix it, £860 and 4 new parts later we had hot water, fast forward two years and its now broken for the fourth time and trips the… Read Full Review

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★★☆☆☆

“Please! Steer clear!”

Written on: 26/01/2014

This was installed in 2006 and has broken down so many times I have lost count, but think its somewhere in the region of 25 times. major parts like PCB needed replacing after just 18 months. Every engineer who has worked on this boiler has complained at how poor the design and quality is… Read Full Review

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★☆☆☆☆

“fitted by warm front 3 1/2yrs - HW not worked yet....”

Written on: 13/01/2014 by lindseyhodges (1 review written)

Had combis before no problems this was fitted 3 1/2 yr ago but upto press we have not been able to get constant hot water,only warm water after 2-3 mins and once in a flood it spits out boiling water that burns you that's it. Neither warm front or installers or MP's have been able to get it fixed for us so my no baths or washing up without boiling kettle instead. Not fit for purpose and as installed for disabled/elderly it is disgusting how many people will needlessly die this winter due to… Read Full Review

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Avenue_Mora's Response to lindseyhodges's Review

Written on: 16/01/2014

Not long after the guarantee ran out, mine developed exactly the same problem. Two plumbers have told me the boiler is ok, and to run my water slower. It`s been nine months, and I still have no hot water. An absolute nightmare.

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★★★★★

“9 Years no problem.”

Written on: 10/01/2014 by pontius_pilate (1 review written)

This boiler has now been running for over 9 years. We have never had a problem of any kind with it, never serviced it, just completely ignored it and were blissfully unaware of all the poor reviews. Maybe it's only people with trouble that write the reviews. Maybe I wouldn't recommend to a friend, but as I say, no problem so far… Read Full Review

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Cking1980's Response to pontius_pilate's Review

Written on: 11/03/2014

Have you turned it on yet?

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Pontius_Pilate's reply to Cking1980's Comment

Written on: 25/04/2014

Hahahahah!
Actually maybe the reason we had no trouble was because I fitted a water pressure regulator by the stopcock at the incoming water supply. 2 bar constant pressure, no problems.

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★★★☆☆

“pleasing result after breakdown”

Written on: 01/12/2013

Had(?) concerns over purchasing this boiler after reading negative reviews. Assured by plumbnig merchant that they are cheap and chearful so, due to lack of funds for "better" quality boiler, i purchased one. No problems until 18 months of instalation wnen it failed. Contacted my eon insurance to have fault repaired. They called out after 3 days, checked the boiler out and advised me to have the repair done under my 2 year warranty with Ideal.Id been paying £17 a month for this cover and… Read Full Review

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★☆☆☆☆

“Worst boilers ever made”

Written on: 11/11/2013

We have had this boiler for 6 years and its been nothing but trouble. PCB has gone three times, thermistor changed, heat exchanger plate and it leaks from time to time. The parts are expensive and the build quality is very poor. If you don't strip down the condensate tap at least every 18months and clean out the ash that collects there the boiler will leak and blow the electrics. DONT WASTE YOUR MONEY!… Read Full Review

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★☆☆☆☆

“poor poor poor”

Written on: 25/10/2013

my 86 year old Dad had this boiler installed 2010 worse decision the family made not fit for purpose why is this company allowed to continue trading? at least twice yearly visits from engineers fault finding to no avail. yet another fault today, had to switch off boiler and revert to an electric heater to try and keep Dad warm will have to scrap boiler and have another one installed from a different manufacturer Customer Service at Ideal couldn't care less. Boiler just didn't perform. You would… Read Full Review

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★☆☆☆☆

“Very very poor”

Written on: 20/10/2013

Had the ideal boiler put into my home via the warm front scheme - problematic from day one. Broken down every winter for the past 5 years and a lot of tension and headache that i can really do without! Our previous boiler was the Vailiant - That broke down ONCE in 25 years!! Words cannot describe how bad this boiler really is… Read Full Review

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★☆☆☆☆

“Less than year old - broken twice!”

Written on: 14/10/2013 by Kandz (1 review written)

I had the boiler 9 months before it first broke down - customer service and repairs were slow meaning I waited 5 days for a repair. They also do not give times so I had to wait in all day. Less than 2 months later its broken down again. Again I have to wait 4 days! Apparently they are 'very busy in winter' and summer too it seems - clearly they must all be shoddy! Unreliable boiler and terrible customer service!… Read Full Review

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★★☆☆☆

“Rubbish do not have ”

Written on: 11/10/2013 by Biscuit9 (1 review written)

I had this ideal boiler fitted four years ago it has gone wrong every winter and now circuit board gone what a waste of money do not buy stay way clear of it cheap and nasty what a rip off… Read Full Review

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★☆☆☆☆

“Loads of Problems”

Written on: 03/10/2013

Not good value for money at all. Ever sine it waas installed we have had problems. From the clock,pump,valves,thermostats,memory board. Everything has needed constant attention and maintenance. Some insurance schemes will not now cover this boiler because of the constant call outs. Buy a better boiler if you can… Read Full Review

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★☆☆☆☆

“Rip off rubbish”

Written on: 22/09/2013

Had this boiler fitted under the warmfront scheme and have had countless amounts of problems. Very costly repairs. We have re named it Lucifer and its due to meet its demise with a hammer! AVOID!!!!… Read Full Review

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Avenue_Mora's Comment

Written on: 17/01/2014

I got mine under the warmfront scheme too. It worked until the guarantee ran out.
Two plumbers (no connection to each other) have told me mine works. Same thing both times. They fiddled about with it, and 5 minutes after leaving, no hot water again.
I bet the people who made a fortune out of manufacturing these boilers sit in their comfortable homes, count their millions,enjoy life, and have a constant supply of hot water.
Ideal boilers are anything but. They need exposing.

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★☆☆☆☆

“Total rubbish”

Written on: 19/09/2013 by Tersan (1 review written)

Boiler only 3years old ,since may of this year we have had 5 different faults including heat exchanger diverted valve x2 water leaking from automatic bleed valve and lastly a pcb fault what a piece of shit.refused to spend anymore money on it . This is my first and last ideal boiler . Had cover with Swinton insurance becos it was a central heating fault in summer and reported on a non emergency no they refused to repair it .if anyone has boiler cover with Swinton read the small print no renewal… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 14/03/2013

This boiler as after 4 years been given a Prohibition notice after a wrong screw was fitted in manufacturer at the company it as gone rusty and caused the heat exchanger to be condemned as the plate is buckled and the insurance cover for the heating wont pay… Read Full Review

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★☆☆☆☆

“PLEASE do not buy it ”

Written on: 07/03/2013 by pp0159 (1 review written)

Bought my frst house....the boiler came with it....was installed at the end of 07/2009 and now its 03/2013 and it performs terribly and broke down after two months of us using it..... payed my first gas bill and i realised the boiler is so inefficient it was costing me £4.50 of gas a day..... boiler is sooooo sooo bad and unreliable and ****** (replace the star with the worst word you can imagine)...... i have never written review in my 33 years of life.... this is my first review and i am… Read Full Review

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★☆☆☆☆

“Totally Rubbish Boiler”

Written on: 15/02/2013 by anthonbat (1 review written)

Previous to this Ideal Isar HE24 Combi Condensing Boiler being fitted by warmfront there was a floor standing Potterton in my home that must have been at least 25 years old and worked perfectly apart from one or two minor faults that were put right easily by the service engineer that we employ to come once a year to service the boiler.On his advice that it was becoming more and more difficult to source the parts for the potterton because of its age we decided to go in with warmfront scheme and… Read Full Review

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★☆☆☆☆

“We moved into a Cala built home in June 2008. We have...”

Written on: 10/02/2013 by KaySpr (1 review written)

We moved into a Cala built home in June 2008. We have had nothing but trouble with the heating system, which has an Ideal (how ironic) Icos HE 24 boiler. Last winter we had 15, yes15, call-outs and every part of the boiler was replaced. This winter we're having the same problem, LF fault. Thankfully we have Homeserve cover. Their last engineer told us these boilers were 'basically rubbish'. We certainly agree!! Our builder, Cala, has washed its hands of it, it's basically our problem. Would not… Read Full Review

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★☆☆☆☆

“Completely unreliable”

Written on: 29/12/2012 by Orionmb (1 review written)

Issue after issue after issue. British Gas service plan covers all the issues, but that doesnt make it any better. A boiler should not break down a few times every year!!! ECB swapped twice in 3 years!!! British Gas engineers themselves even mentioned they are useless!!!… Read Full Review

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