Pet Points www.pet-points.com Reviews

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1.6 stars
Average rating for this product is: 1.6 out of 5

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Average Ratings for Pet Points www.pet-points.com

  • Quality of service1.4 stars
  • Layout of shop2.3 stars
  • Value for Money1.8 stars
  • Overall rating1.6 stars

10 Reviews For Pet Points www.pet-points.com

  • Guest 22nd Oct 2009

    Reviewer rating: 4 stars


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    I was very pleased with the service from pet points.
    Quick dispatch of goods and received in good time for my dogs birthday.
    I would recommend pet points

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    Ordered on 6th Oct 2009 - Still waiting for delivery. No reply to emails. No answer to telephone call. Not impressed.

  • Guest 15th Oct 2009

    Reviewer rating: 1 stars


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    i am very disappointed in pet points still not recieved my order after payment was taken straight away 8 days ago.they hvnt replyed to 2 emails n they never answer the phone!

  • Guest 29th Sep 2009

    Reviewer rating: 1 stars


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    What can be done about Pet Points? They withdrew the funds fom my bank immediately but they don't respond to any contact. Either their phone is engaged or not answered and E mails go unanswered. no goods received since order placed over 2 weeks ago.

    This company should be formally investigated.

  • Guest 26th Sep 2009

    Reviewer rating: 1 stars


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    haven't recieved any food 2 weeks afer ordering it. i spent £102 on guinea pig food for my rescue, the money came from donations. there is no communiction with Pet Points. The only time they answered the phone they told me the van which had my order on had been stolen, the goods with it!!!!!I was told i would get some the next day. That was 4 days ago, i have no food and they won't return my emails or answere their phones. Would NEVER use these again.

  • Guest 8th May 2009

    Reviewer rating: 1.5 stars


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    Poor service from Pet Points. Delivery was apparantly sent on a next day delivery

  • georgehunt Rank: Lance Corporal 6th May 2009

    Reviewer rating: 0 stars


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    very poor service. Still waiting for delivery after two weeks. Would never use Pet Points again.

  • jellybelly1 25th Feb 2009

    Reviewer rating: 4.5 stars


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    Our family have bought from this website for over 1 year now without any problems - they have always been punctual and of good quality.
    We have a number of pets and have recommended them to our friends. We have always heard good things about this company.

    Good selection and competitive pricing.
    I like the rewards program - have managed to save a tidy sum over the past 12 months

  • abbyness 19th Nov 2008

    Reviewer rating: 1 stars


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    I experienced poor communication, I did not receive a response to emails or phone calls or anything. Took money out of my account but I didn't receive the items.
    I ordered a guinea pig cage and they finally sent it out (but none of the other items I ordered were received) but it was the wrong size, much smaller, and one of the clips to hold the base and top together was missing.

    Will not be using Pet Points again.. The items may be good value but I didn't receive my complete order so what's the ...

  • kimcos3 Rank: Staff Sergeant 7th Nov 2008

    Reviewer rating: 0.5 stars


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    After ordering a couple of items from Pet Points and being quoted 2-3 days delivery, my money was debited straight from my account and I have still not received any of my orders or any information from them about my orders over a week later. I have been unable to get any answer to any phone calls whenever I've tried and have received no reply to any emails yet. I can not recommend this site at all.