Cox & Kings Reviews - www.coxandkings.com

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★★☆☆☆

“China: The Grand Tour "Luxury"”

Written on: 21/07/2014 by DebDib (1 review written)

Firstly not enough people on our tour so no tour guide, we were reliant on local guides to meet us and take the local tours. Most guides were good, some fantastic, knowledgeable, helpful, and some downright unprofessional. The latter hurried us through the tours because they had other places to be or completely mucked up the tour. I've done several tours with Cox and Kings but no more. Not worth the money you pay. I don't think changing flights so you have a stopover that lasts from midday… Read Full Review

Coxandkingsindia's Response to DebDib's Review

Written on: 22/07/2014

Hi DebDib,
Thank you for getting in touch. Rest assured that our customer relationship manager will contact you to resolve the issue as soon as possible.

Warm regards,
Team Cox & Kings India

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★★☆☆☆

“Srilanka Cox and King”

Written on: 19/05/2014 by Bridgetc111 (1 review written)

We went to Srilanka thru Cox and Kings Kolkata and had a very bad time....at the Airport, even though we had paid for visit visa, there was some problem and we had to apply for Visa on arrival. The Srilankan Authorities were very cooperative and the matter got sorted out. But Cox and Kings put up their hand saying it is a one off thing. The Driver, who was supposed to be a tour guide/driver was completely unco-operative and was only interested in ensuring that he does minimum number of kms and… Read Full Review

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★★☆☆☆

“Rotten Attitude”

Written on: 09/05/2014 by JDonRobertson (1 review written)

I booked a private Andalusian tour that included transportation. This was important to me because I use a cane. In Cordoba, no car arrived for either the trip to or from the hotel. I finally went onto the street and found and paid for my own transportation. On my return I informed the company who said they would look into it. After a month of no response, I asked for an explanation. I was informed that the car company had been paid and that the situation was "regrettable.' No explanation… Read Full Review

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★★☆☆☆

“Bhutan Trip”

Written on: 15/12/2013

An expensive trip to Bhutan after Cox and Kings recommended. Tickets not sent until 5 days before departure. Hotels changed at short notice. The ones allocated were very disappointing and guide had to take us out to eat at several restaurants as food limited and poor quality. Hotel facilities inadequate and of poor standard for such an expensive trip. The vehicle assigned to us was only only suitable for short journeys and we were travelling 7/8 hours in it some days. Very cramped and not fit… Read Full Review

Coxandkings's Comment

Written on: 05/02/2014

Hello,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2014_11.

Awaiting your mail,
- Team Cox & Kings India

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Westwickquark's Comment

Written on: 05/02/2014

We have written to Cox and Kings several times Response noted above

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★★☆☆☆

“Breach of Trust and agreed terms.”

Written on: 17/11/2013 by psadanandachar (1 review written)

Complaint against Cox & Kings Ltd I booked for me and my wife in American Bonanza tour with Cox & Kings Ltd scheduled between 28th Aug and 10th Sept 2013. From beginning it was decided that I would join the group in USA at JFK Airport, New York when they arrived there. The mails were also exchanged just few days before, confirming that the tour Manager would contact me at JFK and take us along with the group to the hotel. For any reason if the group left the Airport without us it was agreed… Read Full Review

Coxandkings's Response to psadanandachar's Review

Written on: 05/02/2014

Hello,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2014_12.

Awaiting your mail,
- Team Cox & Kings India

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★★☆☆☆

“Classic Russia tour - a very poor experience”

Written on: 09/10/2013

We booked this trip with Cox and Kings rather than cheaper tours with other companies because we mistakenly believed that for the extra money we would get a better experience. Wrong! Wrong! Wrong! From start to finish this was a very poor holiday. From being left to hang around for over an hour on arrival at Moscow Airport, to being taken to the train station over an hour before our train to St Petersburg departed, being left standing on the station platform for an hour. Being "whizzed" around… Read Full Review

Coxandkings's Comment

Written on: 05/02/2014

Hello,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN (Unique Reference Number) is 2014_13.

Awaiting your mail,
- Team Cox & Kings India.

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Aggiehill's Comment

Written on: 03/03/2014

Sad to hear of your experience in Russia with Cox&Kings. We took this same tour a couple of yrs ago. From the pick up at the airport on time to being met by the tour guide at the hotel in Moscow was done with efficiency and professionalism. The tours were well organised. We were lucky I guess to have the best knowledgeable guides. The transfer to the train to SP was done efficiently and patiently by the guide. She could have left us there but she stayed until all the formalities were taken care of ( there were a 2 -3 people who had passport and train ticket issues) . As you might have noticed even though it is a domestic train transfer the formalities at the train station is similar to an international flight! She left when we were all on board and train departed. Arrival at SP was just as efficient by the guide who met us at the station with the baggage handler and his trolley. Optional shows,tours were at our discretion. We regret we didn't take the ballet and the underground train options. Very helpful to point out good restaurants etc by both the guides in Moscow and SP. Transfer to the airport from hotel was on time.. We had elderly companions and they had no trouble keeping up with the pace.I would highly recommend Cox and Kings. I have taken their tours in India and Antarctica as well.

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★★☆☆☆

“Dont trust their itinerary”

Written on: 13/02/2012 by AltonBob (1 review written)

We booked a tour to Thailand, Laos and Cambodia 6 months in advance which used 4/5 star hotels. One week before departure we were told that one hotel was unavailable because it was full and another hotel was substituted in it's place. The substitute… Read Full Review

Coxandkings's Response to AltonBob's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★★☆☆☆

“Stay away from Cox and Kings India”

Written on: 18/09/2011 by sumit.dogra (1 review written)

I had booked south-east asia tour through Cox and Kings India. I covered Thailand, Malaysia and Bali. The tour was not well organized by Cox and Kings. In other words, it was dreadful and appalling. Customer service was always lacking in standards. Pre-tour info/briefing was not given. Lot of aspects and inclusions about the tour were not informed to me. During the tour, the sightseeing trips were in disarray. The travel agent did not co-ordinate pick-up times with me for sightseeing. More… Read Full Review

Coxandkings's Response to sumit.dogra's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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Sumit.dogra's reply to Coxandkings's Comment

Written on: 21/01/2013

You may write to (email removed)

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★★☆☆☆

“Cox and Kings cleverly market themselves as being a...”

Written on: 17/03/2011

Cox and Kings cleverly market themselves as being a centuries-established and rather pukkah, traditional British company. But, in essence, they are a glorified travel agent who organise tours from their central office, and pass on the actual running of those tours to secondary agents, who are located in their trip destinations.

Our trip to South America was so-so, but there was NO Cox and Kings representative anywhere. In Peru, Argentina, and Brazil, we were solely in the hands of travel… Read Full Review

Guest's Comment

Written on: 22/06/2011

Dear Customer,

Thank you for your feedback. We would like to address your concerns so could you please send us the following details on communication.corp@coxandkings.com

1. Mobile no.
2. Travel Package name and booking reference no
3. Date of departure
4. Reason for Complain
5. Date of Purchase of Package.

Regards,
Corporate Communications, Cox & Kings India

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★★☆☆☆

“My experience with Cox and Kings: A nightmare ”

Written on: 20/10/2010

My experience with Cox and Kings: A nightmare

We planned, a tour for USA in the month of May. I approached Cox and Kings a reputed travel agency.

I booked for the coast to coast tour with their agent located in Thane. The company is well establisehd and operating for many years, hence I did not feel the necessity to check with the other tour operators. I made the bookings well in advance(2 months). The tour was scheduled for 22nd May. I visited the agent 3-4 times for making payments and… Read Full Review

Coxandkings's Comment

Written on: 07/01/2011

We appreciate your review.If you would like to get back to us regarding the same or anything else, do send us the following details on communication.corp@coxandkings.com.
<br/>
<br/>1. Mobile no.
<br/>
<br/>2. Travel Package name and booking reference no
<br/>
<br/>3. Date of departure
<br/>
<br/>4. Reason for Complain
<br/>
<br/>5. Date of Purchase of Package.

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★★☆☆☆

“Company is not well managed in INDIA on ticketing and...”

Written on: 25/05/2010 by rajesh v (1 review written)

Company is not well managed in INDIA on ticketing and franchising support but has a good brand name.
But the tour is managed well abroad especially in Europe.
They really need to revamp the shortcomings on doing a good service to customers in INDIA to travel abroad.
You are almost blackmailed either saying you may not get ticket,airliner is not concfirming what we can do etc.Some times you are forced to pay extra amount.
V.Rajesh… Read Full Review

Coxandkings's Response to rajesh v's Review

Written on: 07/01/2011

Dear Mr. Rajesh v,
<br/>
<br/>We thank you for your feedback.If there is anything else that you would like to discuss with us, do revert back to us at communication.corp@coxandkings.com with the following details:-
<br/>1. Mobile No.
<br/>2. Reason for Complaint
<br/>2. Suggestions
<br/>

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Coxandkings's Response to rajesh v's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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