Cox & Kings Reviews - www.coxandkings.com

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★☆☆☆☆

“Expensive Cheats”

Written on: 30/09/2014 by 449Hopper (1 review written)

Cox & Kings is one of the worst travel companies I have used. Have been traveling around for more than 10years now but this time when I booked mu Dubai family tour with Cox & Kings it was a night mare. It took the agents more than 3weeks to finalize my 4day tour. After finalization they kept changing the itinerary and activities. We were booked for a 3.5star hotel and 2days before the travel they said we were being upgraded to 4star due to unavailability of rooms and obviously we happily… Read Full Review

Coxandkings's Comment

Written on: 07/10/2014

Hi 449Hopper,

Thank you for getting in touch. Rest assured that our customer relationship manager will contact you to resolve the issue as soon as possible.

Warm regards,
Team Cox & Kings India

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★☆☆☆☆

“PASSPORT LOST BY COX AND KINGS”

Written on: 12/08/2014 by RS86 (1 review written)

My husband and I had planned a trip to Singapore and Thailand(From 29th August to 5th September) to celebrate our first marriage anniversary. We approached Cox and Kings for helping us with our visa processes and signed up for the Krabi Free and Easy Tour offered by them . All the documents were duly submitted and advance payment had been made(19th July) towards the same almost month and a half before travel to avoid any last minute hassle. After constant follow-up from our side, to our… Read Full Review

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★☆☆☆☆

“had bad experience with cox & kings - USA”

Written on: 17/07/2014 by Ireland30 (1 review written)

Folks, please read this. I had a very bad experience with cox & kings, they screwed up my family trip for which I spend $6000 on tickets. Submitted my son’s PIO application is delivered to CKGS on 6/18/2014 7:21 AM by FedEx (Track) But CKGS website show up the below status after 6/21/2014 as below “Your application has been received and will be submitted subject to verification - 06/20/2014” Until 7/14/2014 I was in continues touch with my customer care by phone & email, but did not… Read Full Review

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★☆☆☆☆

“DO NOT SEND YOUR PASSPORTS TO THIS COMPANY!!!”

Written on: 11/07/2014

I sent via FedEx my husband's and son's passports to Cox & Kings aka CKGS in June 2014 to get visas. This is the only country that has ever required us sending our passports to get visas for India. In the package were the 2 passports and applications. They lost my husbands new passport. HORRIBLE CUSTOMER SERVICE!!! They NEVER did what they said they would do from returning phone calls, replying to emails etc. I even had a conference call with Capital One our credit card company call them… Read Full Review

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★☆☆☆☆

“Cox and Kings European Whirl Package for 11 N and 12 D ”

Written on: 10/07/2014 by raj_vishwa (1 review written)

Cox and Kings European Whirl Package for 11 N and 12 D from 14th june 2014 to 25th june 2014 Dear Sir, We would like to highlight some of the points pertaining to our vacation trip with family. Though I might not be able to jot down all the points in one go but as and when I remember any incidences, I shall keep on adding the email in due course of time. I with my FAMILY (2 adults and 2 kids)started my vacation package of European whirl thinking Cox and Kings is the best tour operator… Read Full Review

Rahii18's Response to raj_vishwa's Review

Written on: 09/08/2014

This is really sad to know, in hospitality industry these guy behaving like that, i was about to book same tour with them, but have to re-think now...

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Raj_Vishwa's reply to Rahii18's Comment

Written on: 11/08/2014

Other co passengers have also written to Cox and kings, however even after more than one month, they are least bother to even say "Sorry for inconvenience". We are also thinking to go to court of law. They are basically cheater. If you wish I can forward the emails of other co passengers.

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★☆☆☆☆

“Worst Service possible”

Written on: 08/07/2014 by Orionl94 (1 review written)

I've never experienced a more disorganized company in my life. In fact, we're considering canceling our trip to India later this year, and losing the $3K we spent on tickets solely because of the experience in dealing with this awful company. Sad thing is there's not much we can do about it nor anyone else who can help us. We set up an appointment and arrived at their offices on time to get our travel visa process started. We were given the next number written on a ripped piece of paper and… Read Full Review

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★☆☆☆☆

“Worst, Horrible Cox and Kings ”

Written on: 18/06/2014 by asmita (1 review written)

Europe tour most horrible tour experience on tour and after tour, no one is bothered to even take a review of the same, inspite of writing so much. Cox and Kings have cheated people by only taking Lakhs of amount and not even having 1% satisfaction, Don't ever take this, they should shut down, Cheaters Robbers...Worst experience ever, please do not take cox and kings tour ever… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!”

Written on: 18/06/2014 by Baileytg182 (1 review written)

I have traveled my entire professional career of over 25 years and have never had worst service then my curent experience with Cox & Kings! The Indian government should really rethink their choice. The number they provided after taking my application on-line, is never answered. In fact, when you dial it, you get an immediate recording stating they are too busy and no one can take your call and then they hang up. Tried to find my refernce number for my application on-line, guess what, can't… Read Full Review

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★☆☆☆☆

“Most Horrible Service ”

Written on: 08/06/2014 by LarryFrazier (1 review written)

Horrible Service ever, for any category I have ever availed. However bad news, you have no other option to get Indian Visa. Too bad, India is portraying itself this way right from VISA issuance point of view … Read Full Review

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★☆☆☆☆

“Almost anything else would be better than CKGS!”

Written on: 03/06/2014 by padrinetto (1 review written)

This is a review for Cox & Kings Global Services, VISA department. As of May 2014, this company is the official handler of Indian visas. I am applying for the simplest of visas: a tourist visa for US citizens. Should have been straighforward, but not when you have to deal with a buggy website, incompetent staff, and inefficient bureaucracy! The "Feedback/Inquiries" form on their website doesn't work. Emailing them directly gets no response. Calling them is just a waste of time. For 1 hour… Read Full Review

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★☆☆☆☆

“Cox and Kings Bangalore ruined our vacation”

Written on: 24/04/2014 by Storm1881 (1 review written)

For the first time and the last, we made the mistake of booking a "tented cottage" through Cox & Kings Bangalore, at the JLR property . To say that it was the dumbest thing we did is putting it mildly. To start with, we booked our vacation a month before. Imagine our horror, when Cox & Kings called us less than 5 days before our vacation to say that all they can offer us was the "family rooms" and not the "tented cottage" that we paid and asked for. Considering we are seasoned travelers and… Read Full Review

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★☆☆☆☆

“"Zero Rating" CHEATERS”

Written on: 08/04/2014 by SelenaWaddell1946 (1 review written)

Didnt provide proper lunch , No proper coach , DOnt Trust Themm !!!! No one picked up the call . I was in trouble bec of COX&KINGS… Read Full Review

Coxandkings's Comment

Written on: 10/04/2014

Hi,
We would like to look into this issue immediately. Request you to mail us the details of this issue and your contact details to us. Your Unique referencing number(URN) is 2014_28. Kindly mention the same in the mail.
-Team Cox & Kings, India

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★☆☆☆☆

“Zero Rating, Cheaters, Irresponsible Travel Agent”

Written on: 16/01/2014

This is w.r.t to my recent trip to Singapore and Malaysia. Please find below my feedback points I seriously rate Cox and Kings as “ZERO” rating, Cheaters, Irresponsible and it is a 3rd Class travel agent. The money we spent here is absolutely non justifiable. It’s better to go for local travel agent rather than going to stupid traveler agent like Cox and Kings. Below is the issues faced and I need clear explanation for this – 1. There is no proper guidance or complete information… Read Full Review

Coxandkings's Comment

Written on: 05/02/2014

Hello!

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN (Unique Reference Number) is 2014_10.

Awaiting your mail,
- Team Cox & Kings India

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★☆☆☆☆

“Beware !! lousy cox and king service ”

Written on: 11/10/2013 by nitinjain2013 (1 review written)

My parents travel twice a year and always prefer to take vacation packages from one of the tour companies for the ease of tour planning and vegetarian food options. They are on a tour rite now of 9d/8n Singapore/ Malaysia/ Thailand with cruise. But due to the visa problem they will have to come back to India in 3 days without completing the tour. the story is like this: they went last year December on a southeast Asia tour and had visas for Singapore and Malaysia. so i called up the… Read Full Review

Coxandkings's Response to nitinjain2013's Review

Written on: 05/02/2014

Hi,

We have received and acknowledged your complaint on Mouthshut and Grahakseva. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2013_17.

Thank You,
- Team Cox & Kings India.

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Alimaahmad01's reply to Coxandkings's Comment

Written on: 31/03/2014

Cox & Kings India,

you are an organisation which does not care for customer satisfaction. your kashmir package was the worst nightmare for us. you changed the hotels and downgraded them. the rooms were stinking. you promised buffet meals and what we ate was animal fodder. there was nobody to guide properly. hidden expenses were 40% of the package. going by our experience we will never want another family to experience this nightmare. you are simply third class

alima

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Nitinjain2013's reply to Coxandkings's Comment

Written on: 31/03/2014

NEVER RESOLVED THE PROBLEM

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★☆☆☆☆

“Hopeless”

Written on: 21/07/2013 by Shairysood (1 review written)

Most pathetic experience of our life taking an cox n kings package Swiss glory… Read Full Review

Coxandkings's Response to Shairysood's Review

Written on: 05/02/2014

Hi,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2014_14.

Awaiting your mail,
- Team Cox & Kings India.

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★☆☆☆☆

“escorted group journey classic russia”

Written on: 12/06/2013

We were suppose to be on an Escorted Group Journey to Russia but we never had anyone from C&K with us.We had a local guide but only for 6-8 hrs. a day.If there had been an emergency it could have been a disaster. At last minute our hotel in St.Petersburg was changed from a 5 star hotel to a Marriott Courtyard which was in the middle of nowhere!The hotels listed in catalog are not where you wind up! In C&K's catalog they say all departures are guaranteed which is not true.We had previously… Read Full Review

Coxandkings's Comment

Written on: 05/02/2014

Hello,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2014_15.

Awaiting your mail,
- Team Cox and Kings India.

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★☆☆☆☆

“NEVER TRAVEL WITH COX & KINGS”

Written on: 04/05/2013 by MandyBowers (1 review written)

Sent my parents on a Euro trip with them.... however, the guide apparently thought it was difficult to wait for them to return from visiting Louvre Museum for 20 mins and left with out them.... while they were lost trying to find their way back....in a country where most people don't even speak English language..... Parents almost panicked and had a heart attack... fortunately after wandering around for quite some time, they were able to get in touch with the security and get a taxi back to the… Read Full Review

Coxandkings's Response to MandyBowers's Review

Written on: 15/05/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no?

--Team Cox & Kings India

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★☆☆☆☆

“Terrible experience in my Malaysia tour. I travelled...”

Written on: 03/04/2013 by frequentflyer85 (1 review written)

Terrible experience in my Malaysia tour. I travelled to malaysia in November and the Cox & kings Thane office executives Ms. Gurpreet and Mr. Ajit Mohite cheated me by taking extra money at the time of departure. Pathetic experience… Read Full Review

Coxandkings's Response to frequentflyer85's Review

Written on: 15/04/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“Know your travel agent before paying him”

Written on: 11/06/2012

Dear All , We Traveled to Germany on 7th of may 2012 to attend a Printing Related Exhibition called DRUPA which is held once in four years was an important event for any printer across the Globe. As I said u for this important event our association KOPA (Karnataka offset printers association) wanted to organize this trip for the benefit of its fellow members and selected ''Cox and Kings'' as the official Travel agent for ''KOPA'' on February for which we all had paid… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“Unless you wnat your vacation to be turned into a...”

Written on: 09/06/2012

The Singapore trip planned by Cox & kings turned out to be a total nightmare for us. First of all we were given the Itinerary & the passport & visa few hours prior to our travel We arrive in the morning at 7:30 am in Singapore who has been greeted by a rude driver & the he presents us with a totally different itinerary than what was given to us in Bangalore. When we ask him why this has been changed in the last minute he informs us that this is what he was asked to do & We can contact the… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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Abhishek255's Comment

Written on: 07/05/2013

I am going to europe trip on15th May with cox and kings and I am shocked to see these reviews....And I have already started feeling the beginning of horrible service of cox and kings....7 days left of my tour and I dont have any information.....Can coxnd kings return my whole money???

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Wanderer12's Comment

Written on: 21/01/2013

I aldready wrote to your representative and also spook to your higher ups as well and i didn't get a proper response.They agreed to pay me 1000 rs
So please keep that 1000 rs to your self from my side and dont bother !

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