Written on: 15/12/2013
An expensive trip to Bhutan after Cox and Kings recommended. Tickets not sent until 5 days before departure. Hotels changed at short notice. The ones allocated were very disappointing and guide had to take us out to eat at several restaurants as food limited and poor quality. Hotel facilities inadequate and of poor standard for such an expensive trip. The vehicle assigned to us was only only suitable for short journeys and we were travelling 7/8 hours in it some days. Very cramped and not... (read more)
Written on: 17/11/2013 by psadanandachar
Complaint against Cox & Kings Ltd I booked for me and my wife in American Bonanza tour with Cox & Kings Ltd scheduled between 28th Aug and 10th Sept 2013. From beginning it was decided that I would join the group in USA at JFK Airport, New York when they arrived there. The mails were also exchanged just few days before, confirming that the tour Manager would contact me at JFK and take us along with the group to the hotel. For any reason if the group left the Airport without us it was... (read more)
Written on: 11/10/2013 by nitinjain2013
My parents travel twice a year and always prefer to take vacation packages from one of the tour companies for the ease of tour planning and vegetarian food options. They are on a tour rite now of 9d/8n Singapore/ Malaysia/ Thailand with cruise. But due to the visa problem they will have to come back to India in 3 days without completing the tour. the story is like this: they went last year December on a southeast Asia tour and had visas for Singapore and Malaysia. so i called up the... (read more)
Written on: 09/10/2013
We booked this trip with Cox and Kings rather than cheaper tours with other companies because we mistakenly believed that for the extra money we would get a better experience. Wrong! Wrong! Wrong! From start to finish this was a very poor holiday. From being left to hang around for over an hour on arrival at Moscow Airport, to being taken to the train station over an hour before our train to St Petersburg departed, being left standing on the station platform for an hour. Being "whizzed"... (read more)
Written on: 12/06/2013
We were suppose to be on an Escorted Group Journey to Russia but we never had anyone from C&K with us.We had a local guide but only for 6-8 hrs. a day.If there had been an emergency it could have been a disaster. At last minute our hotel in St.Petersburg was changed from a 5 star hotel to a Marriott Courtyard which was in the middle of nowhere!The hotels listed in catalog are not where you wind up! In C&K's catalog they say all departures are guaranteed which is not true.We had previously... (read more)
Written on: 28/05/2013
I travelled from Melbourne, Australia to China with Cox & Kings Australia on a 14 day trip in November 2012. The hotels were spectacular - some of the best properties I have stayed in to date. The main Tour Escort, Cherie, was simply fantastic, with a wealth of knowledge of every destination, bringing Chinese History to life. I have already booked my next Cox & Kings Australia Tour, which will be a 3 week holiday to India. I would highly recommend this company to anyone looking for a... (read more)
Written on: 17/05/2013 by KUMARKRISHNAN (1 review written)
banking on the name of cox & KINGS, we made a booking for our trip to nepal with THEM. throughout the booking there was very poor coordination between us and cox & KINGS.ONCE they recd the initial amount of RS.60,000.00 (PAX 6 x RS.10,000.00)AND then the problem STARTED. there was nobody to update us about the FLIGHTS/HOTELS/GUIDE ETC,. anything and everything we had to call them day in day OUT. finally somehow we got our FLIGHT/HOTEL DETAILS, but alas on reaching kathmandu airport there was... (read more)
Written on: 04/05/2013 by MandyBowers
Sent my parents on a Euro trip with them.... however, the guide apparently thought it was difficult to wait for them to return from visiting Louvre Museum for 20 mins and left with out them.... while they were lost trying to find their way back....in a country where most people don't even speak English language..... Parents almost panicked and had a heart attack... fortunately after wandering around for quite some time, they were able to get in touch with the security and get a taxi back to... (read more)
Written on: 03/04/2013 by frequentflyer85
Terrible experience in my Malaysia tour. I travelled to malaysia in November and the Cox & kings Thane office executives Ms. Gurpreet and Mr. Ajit Mohite cheated me by taking extra money at the time of departure. Pathetic experience. (read more)
Written on: 11/06/2012
Dear All , We Traveled to Germany on 7th of may 2012 to attend a Printing Related Exhibition called DRUPA which is held once in four years was an important event for any printer across the Globe. As I said u for this important event our association KOPA (Karnataka offset printers association) wanted to organize this trip for the benefit of its fellow members and selected ''Cox and Kings'' as the official Travel agent for ''KOPA'' on February for which we all had paid... (read more)
Written on: 09/06/2012
The Singapore trip planned by Cox & kings turned out to be a total nightmare for us. First of all we were given the Itinerary & the passport & visa few hours prior to our travel We arrive in the morning at 7:30 am in Singapore who has been greeted by a rude driver & the he presents us with a totally different itinerary than what was given to us in Bangalore. When we ask him why this has been changed in the last minute he informs us that this is what he was asked to do & We can contact the... (read more)
Written on: 08/06/2012
never go with this people anywhere in world. Hotel in paris had no water for bath and flush. Restaurant were dirty,overcrowded and serving indian food which even dogs may not eat.Tour gide were not giving any proper information and they were only intersted in finishing a day as fast as possible. On a day of departure all were thrown geneva airport at 8am, while most of them had flight at 3pm,to save travel cost. (read more)
Written on: 07/06/2012 by vikashdoshi (1 review written)
I had choosen Cox and Kings for my Honeymoon... the worst decision in my life... very very bad experience with this company... the first thing was their own exchange rate for payment of EURO which was approx. Rs. 3/per euro more than the market rate i.e. Rs. 6,000/per person, later the sales team cheated and sold a very different product which was very different from the actual execution... i was provided two different itineraries, first at the time of booking and the second on the day of... (read more)
Written on: 13/02/2012 by AltonBob (1 review written)
We booked a tour to Thailand, Laos and Cambodia 6 months in advance which used 4/5 star hotels. One week before departure we were told that one hotel was unavailable because it was full and another hotel was substituted in it's place. The substitute (read more)
Written on: 21/11/2011 by TimothyFallowfield
I was recommended Cox & Kings and I have generally only read positives but this weekend I decided to cancel, very late in the day, my trip to Cairo. In hindsight a very good call given the unrest but I was surprised that I incurred a full 100% cost. I travel a great deal and I am forever changing my travel dates and I have never paid a hotel for a booking that I have changed. In fairness I must point out that the C&K Terms and Conditions clearly outline their cancellation policy but I am... (read more)
Written on: 14/10/2011 by Kollir (1 review written)
We recently went to Rajastan tour arranged by Cox and Kings - HORRIFYING. COX said it uses min. 3* Hotels, coach either a Volvo or Equivalant. Choice of Hotels was next to Horrifying. E.g. 'Prithvi palace' in Jaisalmar was really located in a slum area. The bus chosen was a 3rd grade A/C coach, the whole bus shaked horribly as soon as it crosses 50mph, so driver has to come down to 20 and start over again, wasted lot of time in long drives. Tour Manager fed us lunch at 3:30PM, even after... (read more)
Written on: 18/09/2011 by sumit.dogra (1 review written)
I had booked south-east asia tour through Cox and Kings India. I covered Thailand, Malaysia and Bali. The tour was not well organized by Cox and Kings. In other words, it was dreadful and appalling. Customer service was always lacking in standards. Pre-tour info/briefing was not given. Lot of aspects and inclusions about the tour were not informed to me. During the tour, the sightseeing trips were in disarray. The travel agent did not co-ordinate pick-up times with me for sightseeing. More... (read more)
Written on: 21/06/2011
I presented a few of my relatives with the USA tour. It was terrible experience from the start go. the agents didn't have any clue to what was going on. They wouldn't give us the detailed itinerary. would ask to go to the website instead which gave a very vague idea of the tour. Understand that they work with airlines, hotels for deals but this was a week before the the actual tour. They wouldn't tell us the airline name, hotel names. Its as though we were being taken for a... (read more)
Written on: 31/05/2011
Overpriced for what I asked for. I've traveled the world over and I felt like I was being taken advantage of. I have been requesting to be removed from their email list for over a year now and they keep saying they will but I keep getting their junk. (read more)
Written on: 19/05/2011
We booked an extended trip to Egypt with Cox & Kings over the Christmas Holiday period. During our travel to Cairo we were inadvertently delayed. In contacting the emergency contact for C&K she basically told us to get stuffed. They were unwilling to talk to us, to adjust arrangements, or to make any concessions.
Further their local agent in Cairo basically extorted additional funds from us and could provide no invoice or detailed list of what these charges were.
Cox & Kings provided no... (read more)
Written on: 03/05/2011
sir we had booked a tour to Mauritius. my name is HARI BHATIA with total member 10. we had booked this tour trough your Kalyan ofice on 10/3/11 and paid rs 75000/= advance tour from 16th may to 22nd may there after we paid full foreign currency US$ 5255 TO MY UTTER SURPRISED since last 7 days iam regularly following to take my balance amount and give my confirmed air ticket and sofitel hotel voucher NIraj one of your OFFICIAL called me and admitted his mistake and demanded... (read more)
Written on: 09/04/2011
We recently returned from a Cox and Kings private tour of South Africa and Zambia. Everything went very smoothly and and everything that we requested was provided. The staff was wonderful; they were always on time for our transfers and the vehicles were very comfortable. I highly recommend Cox and Kings and will use them again. (read more)
Written on: 17/03/2011
Cox and Kings cleverly market themselves as being a centuries-established and rather pukkah, traditional British company. But, in essence, they are a glorified travel agent who organise tours from their central office, and pass on the actual running of those tours to secondary agents, who are located in their trip destinations.
Our trip to South America was so-so, but there was NO Cox and Kings representative anywhere. In Peru, Argentina, and Brazil, we were solely in the hands of travel... (read more)
Written on: 03/02/2011 by riasharma (1 review written)
I am boarding a flight to Turkey via Cox & Kings which is a very well known Travel Company. They have a very good and acknowledgeable service as this is the third time I've booked my tickets with them. You can also try this travel company and trust me they won't give you a chance to complain about anything. So anyone else heading for a holiday? (read more)
Written on: 19/01/2011 by jinalshah (1 review written)
Thanks Cox and Kings for a wonderful holiday in Europe! We found everything very satisfactory from the price to the tour itself. Everything went almost exactly as planned and all of our guides and tour-managers did their best to keep us happy and comfortable. All the special requests we had were adequately fulfilled, including my wife's strict diet and our kids felt safe. (read more)
Written on: 13/01/2011 by DhruvShah (1 review written)
Just booked a trip online to Europe on the Cox & Kings website. The booking process was easy enough and I got my confirmation through email as well as telephone. They have some some cashback contest going on, so I'm guaranteed to get half my money back for just entering. But I had to pay full price at the time of booking so I hope they send me my money! Come, on Cox & Kings! :) (read more)
Written on: 15/11/2010
I've used Cox and Kings for a their Kashmir - Paradise On Earth tour. It was simply breathtaking. It was me and my whole family. We had gone down last winter and we we there for like 8 days I think.They had organised it for Srinagar, Sonamarg , Gulmarg and some other places. The staff were really nice there and helpful too. The whole pony ride too was fun at Chandanwari(never forget the day :) ) (read more)
Written on: 20/10/2010
My experience with Cox and Kings: A nightmare
We planned, a tour for USA in the month of May. I approached Cox and Kings a reputed travel agency.
I booked for the coast to coast tour with their agent located in Thane. The company is well establisehd and operating for many years, hence I did not feel the necessity to check with the other tour operators. I made the bookings well in advance(2 months). The tour was scheduled for 22nd May. I visited the agent 3-4 times for making payments and... (read more)
Written on: 25/05/2010 by rajesh v (1 review written)
Company is not well managed in INDIA on ticketing and franchising support but has a good brand name.
But the tour is managed well abroad especially in Europe.
They really need to revamp the shortcomings on doing a good service to customers in INDIA to travel abroad.
You are almost blackmailed either saying you may not get ticket,airliner is not concfirming what we can do etc.Some times you are forced to pay extra amount.
V.Rajesh (read more)
Written on: 29/04/2010 by nahda80 (1 review written)
I had booked for the Euro Tour Program through Cox and Kings on 21.1.10. and had paid Rs.18000/- as an advance through Cheque. After booking, I developed sudden back pain and I underwent tests and my doctor has advised complete rest for at least six months. Hence I had no choice but to cancel the program and I request them to reimburse the 18000/- which I paid as an advance.
This request was made with in two weeks,since I had made the advance payment.
But to my horror, they did not bother... (read more)
Written on: 02/03/2010
wanted to book an international flight ticket from Mumbai to Japan. While browsing through the internet I came across the website of this company Cox & Kings. So I called the number from their website. A customer rep picked up and when I told her I needed to book a ticket she asked me my location. When I told her Mumbai she gave me a Mumbai office number. Then I called this number and the lady speaking with lot of attitude told me that I called a wrong department number I should call a... (read more)
Written on: 04/11/2008
We recently returned from a Cox & Kings Princly Heritage tour of India. This involved a 10 day tour starting in Delhi and taking in Agra, Jaipur, Jodphur, and Udaipur amongst other destinations. It quickly became apparent that at the end of each city tour the guide takes you to a local traditional craft retail store where the local goods from that region can be bought. We were assured by each C&K representative that the retail stores are backed by the government cottage industry scheme... (read more)
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