Cox & Kings Reviews - www.coxandkings.com

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Latest Reviews

★★☆☆☆

“Worst Experience super saver kashmir”

Written on: 29/08/2014 by Christian143 (1 review written)

I took super saver Kashmir package from COX & kings thinking its reputation & name but to my surprise the services offered & customer service experience was pathetic, in future will never ever take will plan a trip with cox & kings and would nor even suggest to my friends or family. Hotel given by them were below average without basis necessities & food served was bad & stale… Read Full Review

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★☆☆☆☆

“PASSPORT LOST BY COX AND KINGS”

Written on: 12/08/2014 by RS86 (1 review written)

My husband and I had planned a trip to Singapore and Thailand(From 29th August to 5th September) to celebrate our first marriage anniversary. We approached Cox and Kings for helping us with our visa processes and signed up for the Krabi Free and Easy Tour offered by them . All the documents were duly submitted and advance payment had been made(19th July) towards the same almost month and a half before travel to avoid any last minute hassle. After constant follow-up from our side, to our… Read Full Review

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★★☆☆☆

“China: The Grand Tour "Luxury"”

Written on: 21/07/2014 by DebDib (1 review written)

Firstly not enough people on our tour so no tour guide, we were reliant on local guides to meet us and take the local tours. Most guides were good, some fantastic, knowledgeable, helpful, and some downright unprofessional. The latter hurried us through the tours because they had other places to be or completely mucked up the tour. I've done several tours with Cox and Kings but no more. Not worth the money you pay. I don't think changing flights so you have a stopover that lasts from midday… Read Full Review

Coxandkingsindia's Response to DebDib's Review

Written on: 22/07/2014

Hi DebDib,
Thank you for getting in touch. Rest assured that our customer relationship manager will contact you to resolve the issue as soon as possible.

Warm regards,
Team Cox & Kings India

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★☆☆☆☆

“had bad experience with cox & kings - USA”

Written on: 17/07/2014 by Ireland30 (1 review written)

Folks, please read this. I had a very bad experience with cox & kings, they screwed up my family trip for which I spend $6000 on tickets. Submitted my son’s PIO application is delivered to CKGS on 6/18/2014 7:21 AM by FedEx (Track) But CKGS website show up the below status after 6/21/2014 as below “Your application has been received and will be submitted subject to verification - 06/20/2014” Until 7/14/2014 I was in continues touch with my customer care by phone & email, but did not… Read Full Review

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★☆☆☆☆

“DO NOT SEND YOUR PASSPORTS TO THIS COMPANY!!!”

Written on: 11/07/2014

I sent via FedEx my husband's and son's passports to Cox & Kings aka CKGS in June 2014 to get visas. This is the only country that has ever required us sending our passports to get visas for India. In the package were the 2 passports and applications. They lost my husbands new passport. HORRIBLE CUSTOMER SERVICE!!! They NEVER did what they said they would do from returning phone calls, replying to emails etc. I even had a conference call with Capital One our credit card company call them… Read Full Review

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★☆☆☆☆

“Cox and Kings European Whirl Package for 11 N and 12 D ”

Written on: 10/07/2014 by raj_vishwa (1 review written)

Cox and Kings European Whirl Package for 11 N and 12 D from 14th june 2014 to 25th june 2014 Dear Sir, We would like to highlight some of the points pertaining to our vacation trip with family. Though I might not be able to jot down all the points in one go but as and when I remember any incidences, I shall keep on adding the email in due course of time. I with my FAMILY (2 adults and 2 kids)started my vacation package of European whirl thinking Cox and Kings is the best tour operator… Read Full Review

Rahii18's Response to raj_vishwa's Review

Written on: 09/08/2014

This is really sad to know, in hospitality industry these guy behaving like that, i was about to book same tour with them, but have to re-think now...

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Raj_Vishwa's reply to Rahii18's Comment

Written on: 11/08/2014

Other co passengers have also written to Cox and kings, however even after more than one month, they are least bother to even say "Sorry for inconvenience". We are also thinking to go to court of law. They are basically cheater. If you wish I can forward the emails of other co passengers.

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★☆☆☆☆

“Worst Service possible”

Written on: 08/07/2014 by Orionl94 (1 review written)

I've never experienced a more disorganized company in my life. In fact, we're considering canceling our trip to India later this year, and losing the $3K we spent on tickets solely because of the experience in dealing with this awful company. Sad thing is there's not much we can do about it nor anyone else who can help us. We set up an appointment and arrived at their offices on time to get our travel visa process started. We were given the next number written on a ripped piece of paper and… Read Full Review

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★☆☆☆☆

“Worst, Horrible Cox and Kings ”

Written on: 18/06/2014 by asmita (1 review written)

Europe tour most horrible tour experience on tour and after tour, no one is bothered to even take a review of the same, inspite of writing so much. Cox and Kings have cheated people by only taking Lakhs of amount and not even having 1% satisfaction, Don't ever take this, they should shut down, Cheaters Robbers...Worst experience ever, please do not take cox and kings tour ever… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!”

Written on: 18/06/2014 by Baileytg182 (1 review written)

I have traveled my entire professional career of over 25 years and have never had worst service then my curent experience with Cox & Kings! The Indian government should really rethink their choice. The number they provided after taking my application on-line, is never answered. In fact, when you dial it, you get an immediate recording stating they are too busy and no one can take your call and then they hang up. Tried to find my refernce number for my application on-line, guess what, can't… Read Full Review

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★☆☆☆☆

“Most Horrible Service ”

Written on: 08/06/2014 by LarryFrazier (1 review written)

Horrible Service ever, for any category I have ever availed. However bad news, you have no other option to get Indian Visa. Too bad, India is portraying itself this way right from VISA issuance point of view … Read Full Review

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★☆☆☆☆

“Almost anything else would be better than CKGS!”

Written on: 03/06/2014 by padrinetto (1 review written)

This is a review for Cox & Kings Global Services, VISA department. As of May 2014, this company is the official handler of Indian visas. I am applying for the simplest of visas: a tourist visa for US citizens. Should have been straighforward, but not when you have to deal with a buggy website, incompetent staff, and inefficient bureaucracy! The "Feedback/Inquiries" form on their website doesn't work. Emailing them directly gets no response. Calling them is just a waste of time. For 1 hour… Read Full Review

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★★☆☆☆

“Srilanka Cox and King”

Written on: 19/05/2014 by Bridgetc111 (1 review written)

We went to Srilanka thru Cox and Kings Kolkata and had a very bad time....at the Airport, even though we had paid for visit visa, there was some problem and we had to apply for Visa on arrival. The Srilankan Authorities were very cooperative and the matter got sorted out. But Cox and Kings put up their hand saying it is a one off thing. The Driver, who was supposed to be a tour guide/driver was completely unco-operative and was only interested in ensuring that he does minimum number of kms and… Read Full Review

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★★☆☆☆

“Rotten Attitude”

Written on: 09/05/2014 by JDonRobertson (1 review written)

I booked a private Andalusian tour that included transportation. This was important to me because I use a cane. In Cordoba, no car arrived for either the trip to or from the hotel. I finally went onto the street and found and paid for my own transportation. On my return I informed the company who said they would look into it. After a month of no response, I asked for an explanation. I was informed that the car company had been paid and that the situation was "regrettable.' No explanation… Read Full Review

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★☆☆☆☆

“Cox and Kings Bangalore ruined our vacation”

Written on: 24/04/2014 by Storm1881 (1 review written)

For the first time and the last, we made the mistake of booking a "tented cottage" through Cox & Kings Bangalore, at the JLR property . To say that it was the dumbest thing we did is putting it mildly. To start with, we booked our vacation a month before. Imagine our horror, when Cox & Kings called us less than 5 days before our vacation to say that all they can offer us was the "family rooms" and not the "tented cottage" that we paid and asked for. Considering we are seasoned travelers and… Read Full Review

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★☆☆☆☆

“"Zero Rating" CHEATERS”

Written on: 08/04/2014 by SelenaWaddell1946 (1 review written)

Didnt provide proper lunch , No proper coach , DOnt Trust Themm !!!! No one picked up the call . I was in trouble bec of COX&KINGS… Read Full Review

Coxandkings's Comment

Written on: 10/04/2014

Hi,
We would like to look into this issue immediately. Request you to mail us the details of this issue and your contact details to us. Your Unique referencing number(URN) is 2014_28. Kindly mention the same in the mail.
-Team Cox & Kings, India

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★☆☆☆☆

“Zero Rating, Cheaters, Irresponsible Travel Agent”

Written on: 16/01/2014

This is w.r.t to my recent trip to Singapore and Malaysia. Please find below my feedback points I seriously rate Cox and Kings as “ZERO” rating, Cheaters, Irresponsible and it is a 3rd Class travel agent. The money we spent here is absolutely non justifiable. It’s better to go for local travel agent rather than going to stupid traveler agent like Cox and Kings. Below is the issues faced and I need clear explanation for this – 1. There is no proper guidance or complete information… Read Full Review

Coxandkings's Comment

Written on: 05/02/2014

Hello!

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN (Unique Reference Number) is 2014_10.

Awaiting your mail,
- Team Cox & Kings India

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★★☆☆☆

“Bhutan Trip”

Written on: 15/12/2013

An expensive trip to Bhutan after Cox and Kings recommended. Tickets not sent until 5 days before departure. Hotels changed at short notice. The ones allocated were very disappointing and guide had to take us out to eat at several restaurants as food limited and poor quality. Hotel facilities inadequate and of poor standard for such an expensive trip. The vehicle assigned to us was only only suitable for short journeys and we were travelling 7/8 hours in it some days. Very cramped and not fit… Read Full Review

Coxandkings's Comment

Written on: 05/02/2014

Hello,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2014_11.

Awaiting your mail,
- Team Cox & Kings India

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Westwickquark's Comment

Written on: 05/02/2014

We have written to Cox and Kings several times Response noted above

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★★☆☆☆

“Breach of Trust and agreed terms.”

Written on: 17/11/2013 by psadanandachar (1 review written)

Complaint against Cox & Kings Ltd I booked for me and my wife in American Bonanza tour with Cox & Kings Ltd scheduled between 28th Aug and 10th Sept 2013. From beginning it was decided that I would join the group in USA at JFK Airport, New York when they arrived there. The mails were also exchanged just few days before, confirming that the tour Manager would contact me at JFK and take us along with the group to the hotel. For any reason if the group left the Airport without us it was agreed… Read Full Review

Coxandkings's Response to psadanandachar's Review

Written on: 05/02/2014

Hello,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2014_12.

Awaiting your mail,
- Team Cox & Kings India

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★☆☆☆☆

“Beware !! lousy cox and king service ”

Written on: 11/10/2013 by nitinjain2013 (1 review written)

My parents travel twice a year and always prefer to take vacation packages from one of the tour companies for the ease of tour planning and vegetarian food options. They are on a tour rite now of 9d/8n Singapore/ Malaysia/ Thailand with cruise. But due to the visa problem they will have to come back to India in 3 days without completing the tour. the story is like this: they went last year December on a southeast Asia tour and had visas for Singapore and Malaysia. so i called up the… Read Full Review

Coxandkings's Response to nitinjain2013's Review

Written on: 05/02/2014

Hi,

We have received and acknowledged your complaint on Mouthshut and Grahakseva. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2013_17.

Thank You,
- Team Cox & Kings India.

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Alimaahmad01's reply to Coxandkings's Comment

Written on: 31/03/2014

Cox & Kings India,

you are an organisation which does not care for customer satisfaction. your kashmir package was the worst nightmare for us. you changed the hotels and downgraded them. the rooms were stinking. you promised buffet meals and what we ate was animal fodder. there was nobody to guide properly. hidden expenses were 40% of the package. going by our experience we will never want another family to experience this nightmare. you are simply third class

alima

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Nitinjain2013's reply to Coxandkings's Comment

Written on: 31/03/2014

NEVER RESOLVED THE PROBLEM

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★★☆☆☆

“Classic Russia tour - a very poor experience”

Written on: 09/10/2013

We booked this trip with Cox and Kings rather than cheaper tours with other companies because we mistakenly believed that for the extra money we would get a better experience. Wrong! Wrong! Wrong! From start to finish this was a very poor holiday. From being left to hang around for over an hour on arrival at Moscow Airport, to being taken to the train station over an hour before our train to St Petersburg departed, being left standing on the station platform for an hour. Being "whizzed" around… Read Full Review

Coxandkings's Comment

Written on: 05/02/2014

Hello,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN (Unique Reference Number) is 2014_13.

Awaiting your mail,
- Team Cox & Kings India.

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Aggiehill's Comment

Written on: 03/03/2014

Sad to hear of your experience in Russia with Cox&Kings. We took this same tour a couple of yrs ago. From the pick up at the airport on time to being met by the tour guide at the hotel in Moscow was done with efficiency and professionalism. The tours were well organised. We were lucky I guess to have the best knowledgeable guides. The transfer to the train to SP was done efficiently and patiently by the guide. She could have left us there but she stayed until all the formalities were taken care of ( there were a 2 -3 people who had passport and train ticket issues) . As you might have noticed even though it is a domestic train transfer the formalities at the train station is similar to an international flight! She left when we were all on board and train departed. Arrival at SP was just as efficient by the guide who met us at the station with the baggage handler and his trolley. Optional shows,tours were at our discretion. We regret we didn't take the ballet and the underground train options. Very helpful to point out good restaurants etc by both the guides in Moscow and SP. Transfer to the airport from hotel was on time.. We had elderly companions and they had no trouble keeping up with the pace.I would highly recommend Cox and Kings. I have taken their tours in India and Antarctica as well.

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