Cox & Kings Reviews - www.coxandkings.com

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Latest Reviews

★☆☆☆☆

“Frustrating experience”

Written on: 20/05/2016 by SalvatoreMcIntyre169 (1 review written)

We had booked Shimla/manali via Cox & Kings and here is what we feel. Worst experience: 1. Travel buses and drivers were hopeless - AC bus was only for name sake. The buses were not comfortable at all (forget about luxury) and whole journey was moving at snail's speed 2. Tour manager- there was very little what he did, he was more of assistenace to driver 3. even for packaged drining water we have to remind tour manager multiple times 4. There was no time managmenet during tour - had… Read Full Review

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★☆☆☆☆

“pathetic service while charging premium”

Written on: 25/02/2016 by roshnikumar (1 review written)

Hello, Booking Details:  Package - Mesmerizing Malaysia & Singapore Tour; Departure Date - 12 February 2016 We had worst experience with Cox & Kings.We booked Malaysia-Singapore package for my parents who are senior citizens. They were taking an international trip for the first time. They are not used to exploring places on their own, so we booked cox and kings package so that they will be assisted by a tour guide at Singapore and Malaysia. But to their surprise, no tour guide was provided… Read Full Review

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★☆☆☆☆

“Madagascar ”

Written on: 15/02/2016 by Gomez331 (1 review written)

We have travelled to many places, mostly Asia and Africa, with various companies and had some incredible experiences. We usually go on intrepid style tours, so are used to very basic trips to get a real feel for a country. However, as Madagascar was more about the lemurs we decided to pay more for the luxury of 2 nightly lodges, and chose Cox & Kings as we thought they had a good reputation - mistake! This was the worst company we have ever used. The 2 nightly lodges turned mostly into 1 night… Read Full Review

Kimbevliv's Comment

Written on: 10/04/2016

We also had the same horrible experience on our trip to Madagascar in November not interested in the customer just the money. Offered £300 as a goodwill gesture against a holiday that cost £7500. Now going to ABTA and if no joy it will be the small claims court

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★☆☆☆☆

“When I came to visit Cox and Kings for 118th Canton...”

Written on: 23/01/2016 by hetultel (1 review written)

When I came to visit Cox and Kings for 118th Canton Fair. I Met the person I dealt with and told him that I have USA passport. So he said that for USA passport fees are high so I will have to pay Rs. 115460 amount. I told him that I don't have checkbook so someone can collect from my office later. When I went to office I googgled it and came to know that on official Chinese consulate website it was clearly mentioned that due to principle of reciprocity Chinese have decided to charge only… Read Full Review

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★☆☆☆☆

“Very Bad Experience ”

Written on: 06/01/2016

We took tour of Singapore by Cox and Kings It's very bad experience with us. Totally fullish arrangements by Pacific Tour and Traveller's at Singapore. They are not care of tourist. They are only for earning money. Eventhough they not giving information well. Overall it's very bad experience with cox and kings… Read Full Review

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★★★☆☆

“should emulate Titan and Saga in their attention to...”

Written on: 13/12/2015 by Jamarcus365 (1 review written)

Cox and Kings did not give enough detail re money and the non acceptance of MasterCard in many establishments in Russia. No guide met us until we arrived in St. Petersburg.... other companies have a tour guide travelling from the UK airport with the holidaymakers. No indication of the cost of extra optional excursions; the guide "phoned up" her office and an amount was asked for. There was nothing in writing re the cost, nothing official", and the guide left us at night. No night tours were… Read Full Review

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★★★☆☆

“not a tour upto the expectations”

Written on: 06/09/2015 by Sureshborah (1 review written)

We had marvel of Europe tour starting from 14 to 20 August. 1. In spite of giving full payment in advance the local travel agent not provided confirmation till 1week before leaving. They don't provide required information as they have to depend on head office in kolkota or Mumbai for any information we have to call again and again for the same. Even they sending one of our Co traveller of Delhi one day later. 2. The person who received us at Paris airport was disappear leaving us at hotel. We… Read Full Review

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★★☆☆☆

“PATHETIC TOUR”

Written on: 07/08/2015 by AugustBatchelor (1 review written)

My family just returned from the Cox & Kings American Bonanza (12-25 July 2015) tour. From booking the tour till our return it was a disaster for us. In short, it was a pathetic tour and we now regret opting for Cox & Kings. We will not recommend Cox & Kings to any of our friends and family members. Ambady Manoharan … Read Full Review

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★★☆☆☆

“Poor experience in Coast to Coast USA tour started on...”

Written on: 11/07/2015

Experience with Cox & Kings on USA tour On July 15th, 2015, my wife and I went to USA on a Coast to Coast 12 Night, 13 day tour using the Cox & King tour & travel. Our tour started from Los Angeles and ended in New York. The group traveled to 8 Cities, crossing 9 states. While there were some positive segments of our trip, we found many discomforts during our excursion. Two very pleasing components of our trip were the hotel and travel arrangements. However, much of the time, the arranged… Read Full Review

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★☆☆☆☆

“Worst Hotel and Food ”

Written on: 20/06/2015 by Frustucustomer (1 review written)

We just got back from Classic Europe tour, it was horrible experience. There hotels were way too far from the main city, which is impossible to explore and travel time is around 5-6 hours just to get to the city. Many places to visit in limited time, however it could be better, if they booked the hotel in close area even within 1 hour would be nice. So that we have much time to explore and less time to travel back and forth to hotel. I would not recommend the people who wants to explore history… Read Full Review

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★★★★★

“Brilliant Chile holiday”

Written on: 19/05/2015

My husband and I are just back from a trip to Chile with Cox & Kings’ London branch and it was fantastic. I’ve read a lot of negative comments on this site so wanted to add my positive one. The Splendours of Chile tour was everything we’d hoped for and more. Patagonia was beautiful, the Atacama Desert is spectacular and our guide is one of the best we’ve come across on our travels. It’s a long flight and Iberia wasn’t wonderful but more than worth the journey. Thanks to all who made… Read Full Review

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★☆☆☆☆

“The worst organized very expensive holiday ”

Written on: 18/02/2015

Myself and my husband traveled through South America with this company. We have paid a lot of money for very little. Paid for guides and drivers and only drivers were provided. They organized for us visit to winery which was closed on Mondays for the past seven years. Other wine tastings were badly organized too. No one was to meet us at the airport. Non English speaking person eventually collected us and drop us at our hotel. Customers safety is not their priority. It was a holiday not to be… Read Full Review

Coxandkings's Comment

Written on: 24/02/2015

Hi,

We would need you to share with us your name, date of travel, booking location & package details so that the concerned team can get in touch with you.

Team Cox & Kings India

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★★☆☆☆

“Wasted Day”

Written on: 19/01/2015 by O'Harapg96 (1 review written)

People nice but their processing very slow. They kept blaming "the computers are slow". That's not acceptable. We had the appt when they open and we were there for 2-3 hours. They had a lobby full! We pay enough fees to process visas-- they need to work on improving their computers, processing system etc. Too inefficient!! Not acceptable. Sadly disappointed!!!!!… Read Full Review

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★☆☆☆☆

“worst tour operator I have come across”

Written on: 08/01/2015 by 424Nichols (1 review written)

Thanks to Cox and kings, I understood how worse a travel can be planned. I would recommend each and every person reading this post to avoid this tour operator. They are the best examples of spoiling your holiday. My Dubai tour with them was a disaster. Day 1: After a delayed flight of 3 hours and checking into hotel finally, all I could wish for was a decent dinner. The tour manager Dipti Raje told us that dinner is arranged in a restaurant and we will be taken by bus to the place. Neither… Read Full Review

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★☆☆☆☆

“Expensive Cheats”

Written on: 30/09/2014 by 449Hopper (1 review written)

Cox & Kings is one of the worst travel companies I have used. Have been traveling around for more than 10years now but this time when I booked mu Dubai family tour with Cox & Kings it was a night mare. It took the agents more than 3weeks to finalize my 4day tour. After finalization they kept changing the itinerary and activities. We were booked for a 3.5star hotel and 2days before the travel they said we were being upgraded to 4star due to unavailability of rooms and obviously we happily… Read Full Review

Coxandkings's Comment

Written on: 07/10/2014

Hi 449Hopper,

Thank you for getting in touch. Rest assured that our customer relationship manager will contact you to resolve the issue as soon as possible.

Warm regards,
Team Cox & Kings India

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★★★☆☆

“Beware for cheating on terms”

Written on: 08/09/2014 by Putnam222 (1 review written)

We booked a Tour with Cox & Kings - Mumbai, India for American Bonanza in the month of August 2014, staring from Mumbai. Cox & Kings apparently did not adhere to the terms and rates specified in their printed brochure for the tour. There supposed to be four options for visiting Grand canyon and if one does not take any option, then they were suppose to leave tour participant at Grand canyon skywalk by bus. During the tour, the tour manager just extracted USD 470 in place of USD 455 specified in… Read Full Review

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★★☆☆☆

“Worst Experience super saver kashmir”

Written on: 29/08/2014 by Christian143 (1 review written)

I took super saver Kashmir package from COX & kings thinking its reputation & name but to my surprise the services offered & customer service experience was pathetic, in future will never ever take will plan a trip with cox & kings and would nor even suggest to my friends or family. Hotel given by them were below average without basis necessities & food served was bad & stale… Read Full Review

Coxandkings's Comment

Written on: 01/09/2014

Hi Christian143,

Thank you for getting in touch. Rest assured that our customer relationship manager will contact you to resolve the issue as soon as possible.

Warm regards,
Team Cox & Kings India

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Coxandkings's Comment

Written on: 10/09/2014

Hi Christian143,

Please provide us with the following details, so we can look into the issue at the earliest:

Name:

Phone No.:

Email ID:

Warm Regards,
Team Cox & Kings India

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★☆☆☆☆

“PASSPORT LOST BY COX AND KINGS”

Written on: 12/08/2014 by RS86 (1 review written)

My husband and I had planned a trip to Singapore and Thailand(From 29th August to 5th September) to celebrate our first marriage anniversary. We approached Cox and Kings for helping us with our visa processes and signed up for the Krabi Free and Easy Tour offered by them . All the documents were duly submitted and advance payment had been made(19th July) towards the same almost month and a half before travel to avoid any last minute hassle. After constant follow-up from our side, to our… Read Full Review

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★★☆☆☆

“China: The Grand Tour "Luxury"”

Written on: 21/07/2014 by DebDib (1 review written)

Firstly not enough people on our tour so no tour guide, we were reliant on local guides to meet us and take the local tours. Most guides were good, some fantastic, knowledgeable, helpful, and some downright unprofessional. The latter hurried us through the tours because they had other places to be or completely mucked up the tour. I've done several tours with Cox and Kings but no more. Not worth the money you pay. I don't think changing flights so you have a stopover that lasts from midday… Read Full Review

Coxandkingsindia's Response to DebDib's Review

Written on: 22/07/2014

Hi DebDib,
Thank you for getting in touch. Rest assured that our customer relationship manager will contact you to resolve the issue as soon as possible.

Warm regards,
Team Cox & Kings India

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Coxandkingsuk's Response to DebDib's Review

Written on: 16/07/2015

We're sorry to read that you didn't enjoy your holiday with us. We've only just come across this site so apologise that it’s taken so long to acknowledge this. We've looked into this tour and can't see that we've received any complaint from you or anyone else on this trip. We would have looked into any of your comments had we known there were problems.
Cox & Kings – London office

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★☆☆☆☆

“had bad experience with cox & kings - USA”

Written on: 17/07/2014 by Ireland30 (1 review written)

Folks, please read this. I had a very bad experience with cox & kings, they screwed up my family trip for which I spend $6000 on tickets. Submitted my son’s PIO application is delivered to CKGS on 6/18/2014 7:21 AM by FedEx (Track) But CKGS website show up the below status after 6/21/2014 as below “Your application has been received and will be submitted subject to verification - 06/20/2014” Until 7/14/2014 I was in continues touch with my customer care by phone & email, but did not… Read Full Review

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