Cox & Kings Reviews - www.coxandkings.com

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Latest Reviews

★★☆☆☆

“PATHETIC TOUR”

Written on: 07/08/2015 by AugustBatchelor (1 review written)

My family just returned from the Cox & Kings American Bonanza (12-25 July 2015) tour. From booking the tour till our return it was a disaster for us. In short, it was a pathetic tour and we now regret opting for Cox & Kings. We will not recommend Cox & Kings to any of our friends and family members. Ambady Manoharan … Read Full Review

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★☆☆☆☆

“Most disastrous tour. Never Go with Cox & Kings”

Written on: 20/07/2015 by Georgepc (1 review written)

We went on American bonanza tour and the whole tour was terrible. Do not believe what is promised in the brochure or at the booking time. The hotels are cheap and not 3* or 4* as informed. we were even accommodated in a hotel under renovation with all furniture in the corridor.The List of hotels given during booking was changed without information. The itinerary was not followed and so many places were left out. No time was given for sight seeing as most of the time was journey. the coach was… Read Full Review

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★★☆☆☆

“Poor experience in Coast to Coast USA tour started on...”

Written on: 11/07/2015

Experience with Cox & Kings on USA tour On July 15th, 2015, my wife and I went to USA on a Coast to Coast 12 Night, 13 day tour using the Cox & King tour & travel. Our tour started from Los Angeles and ended in New York. The group traveled to 8 Cities, crossing 9 states. While there were some positive segments of our trip, we found many discomforts during our excursion. Two very pleasing components of our trip were the hotel and travel arrangements. However, much of the time, the arranged… Read Full Review

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★☆☆☆☆

“Worst Hotel and Food ”

Written on: 20/06/2015 by Frustucustomer (1 review written)

We just got back from Classic Europe tour, it was horrible experience. There hotels were way too far from the main city, which is impossible to explore and travel time is around 5-6 hours just to get to the city. Many places to visit in limited time, however it could be better, if they booked the hotel in close area even within 1 hour would be nice. So that we have much time to explore and less time to travel back and forth to hotel. I would not recommend the people who wants to explore history… Read Full Review

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★★★★★

“Brilliant Chile holiday”

Written on: 19/05/2015

My husband and I are just back from a trip to Chile with Cox & Kings’ London branch and it was fantastic. I’ve read a lot of negative comments on this site so wanted to add my positive one. The Splendours of Chile tour was everything we’d hoped for and more. Patagonia was beautiful, the Atacama Desert is spectacular and our guide is one of the best we’ve come across on our travels. It’s a long flight and Iberia wasn’t wonderful but more than worth the journey. Thanks to all who made… Read Full Review

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★☆☆☆☆

“The worst organized very expensive holiday ”

Written on: 18/02/2015

Myself and my husband traveled through South America with this company. We have paid a lot of money for very little. Paid for guides and drivers and only drivers were provided. They organized for us visit to winery which was closed on Mondays for the past seven years. Other wine tastings were badly organized too. No one was to meet us at the airport. Non English speaking person eventually collected us and drop us at our hotel. Customers safety is not their priority. It was a holiday not to be… Read Full Review

Coxandkings's Comment

Written on: 24/02/2015

Hi,

We would need you to share with us your name, date of travel, booking location & package details so that the concerned team can get in touch with you.

Team Cox & Kings India

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★★☆☆☆

“Wasted Day”

Written on: 19/01/2015 by O'Harapg96 (1 review written)

People nice but their processing very slow. They kept blaming "the computers are slow". That's not acceptable. We had the appt when they open and we were there for 2-3 hours. They had a lobby full! We pay enough fees to process visas-- they need to work on improving their computers, processing system etc. Too inefficient!! Not acceptable. Sadly disappointed!!!!!… Read Full Review

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★☆☆☆☆

“worst tour operator I have come across”

Written on: 08/01/2015 by 424Nichols (1 review written)

Thanks to Cox and kings, I understood how worse a travel can be planned. I would recommend each and every person reading this post to avoid this tour operator. They are the best examples of spoiling your holiday. My Dubai tour with them was a disaster. Day 1: After a delayed flight of 3 hours and checking into hotel finally, all I could wish for was a decent dinner. The tour manager Dipti Raje told us that dinner is arranged in a restaurant and we will be taken by bus to the place. Neither… Read Full Review

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★☆☆☆☆

“Expensive Cheats”

Written on: 30/09/2014 by 449Hopper (1 review written)

Cox & Kings is one of the worst travel companies I have used. Have been traveling around for more than 10years now but this time when I booked mu Dubai family tour with Cox & Kings it was a night mare. It took the agents more than 3weeks to finalize my 4day tour. After finalization they kept changing the itinerary and activities. We were booked for a 3.5star hotel and 2days before the travel they said we were being upgraded to 4star due to unavailability of rooms and obviously we happily… Read Full Review

Coxandkings's Comment

Written on: 07/10/2014

Hi 449Hopper,

Thank you for getting in touch. Rest assured that our customer relationship manager will contact you to resolve the issue as soon as possible.

Warm regards,
Team Cox & Kings India

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★★★☆☆

“Beware for cheating on terms”

Written on: 08/09/2014 by Putnam222 (1 review written)

We booked a Tour with Cox & Kings - Mumbai, India for American Bonanza in the month of August 2014, staring from Mumbai. Cox & Kings apparently did not adhere to the terms and rates specified in their printed brochure for the tour. There supposed to be four options for visiting Grand canyon and if one does not take any option, then they were suppose to leave tour participant at Grand canyon skywalk by bus. During the tour, the tour manager just extracted USD 470 in place of USD 455 specified in… Read Full Review

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★★☆☆☆

“Worst Experience super saver kashmir”

Written on: 29/08/2014 by Christian143 (1 review written)

I took super saver Kashmir package from COX & kings thinking its reputation & name but to my surprise the services offered & customer service experience was pathetic, in future will never ever take will plan a trip with cox & kings and would nor even suggest to my friends or family. Hotel given by them were below average without basis necessities & food served was bad & stale… Read Full Review

Coxandkings's Comment

Written on: 01/09/2014

Hi Christian143,

Thank you for getting in touch. Rest assured that our customer relationship manager will contact you to resolve the issue as soon as possible.

Warm regards,
Team Cox & Kings India

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Coxandkings's Comment

Written on: 10/09/2014

Hi Christian143,

Please provide us with the following details, so we can look into the issue at the earliest:

Name:

Phone No.:

Email ID:

Warm Regards,
Team Cox & Kings India

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★☆☆☆☆

“PASSPORT LOST BY COX AND KINGS”

Written on: 12/08/2014 by RS86 (1 review written)

My husband and I had planned a trip to Singapore and Thailand(From 29th August to 5th September) to celebrate our first marriage anniversary. We approached Cox and Kings for helping us with our visa processes and signed up for the Krabi Free and Easy Tour offered by them . All the documents were duly submitted and advance payment had been made(19th July) towards the same almost month and a half before travel to avoid any last minute hassle. After constant follow-up from our side, to our… Read Full Review

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★★☆☆☆

“China: The Grand Tour "Luxury"”

Written on: 21/07/2014 by DebDib (1 review written)

Firstly not enough people on our tour so no tour guide, we were reliant on local guides to meet us and take the local tours. Most guides were good, some fantastic, knowledgeable, helpful, and some downright unprofessional. The latter hurried us through the tours because they had other places to be or completely mucked up the tour. I've done several tours with Cox and Kings but no more. Not worth the money you pay. I don't think changing flights so you have a stopover that lasts from midday… Read Full Review

Coxandkingsindia's Response to DebDib's Review

Written on: 22/07/2014

Hi DebDib,
Thank you for getting in touch. Rest assured that our customer relationship manager will contact you to resolve the issue as soon as possible.

Warm regards,
Team Cox & Kings India

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Coxandkingsuk's Response to DebDib's Review

Written on: 16/07/2015

We're sorry to read that you didn't enjoy your holiday with us. We've only just come across this site so apologise that it’s taken so long to acknowledge this. We've looked into this tour and can't see that we've received any complaint from you or anyone else on this trip. We would have looked into any of your comments had we known there were problems.
Cox & Kings – London office

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★☆☆☆☆

“had bad experience with cox & kings - USA”

Written on: 17/07/2014 by Ireland30 (1 review written)

Folks, please read this. I had a very bad experience with cox & kings, they screwed up my family trip for which I spend $6000 on tickets. Submitted my son’s PIO application is delivered to CKGS on 6/18/2014 7:21 AM by FedEx (Track) But CKGS website show up the below status after 6/21/2014 as below “Your application has been received and will be submitted subject to verification - 06/20/2014” Until 7/14/2014 I was in continues touch with my customer care by phone & email, but did not… Read Full Review

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★☆☆☆☆

“DO NOT SEND YOUR PASSPORTS TO THIS COMPANY!!!”

Written on: 11/07/2014

I sent via FedEx my husband's and son's passports to Cox & Kings aka CKGS in June 2014 to get visas. This is the only country that has ever required us sending our passports to get visas for India. In the package were the 2 passports and applications. They lost my husbands new passport. HORRIBLE CUSTOMER SERVICE!!! They NEVER did what they said they would do from returning phone calls, replying to emails etc. I even had a conference call with Capital One our credit card company call them… Read Full Review

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★☆☆☆☆

“Cox and Kings European Whirl Package for 11 N and 12 D ”

Written on: 10/07/2014 by raj_vishwa (1 review written)

Cox and Kings European Whirl Package for 11 N and 12 D from 14th june 2014 to 25th june 2014 Dear Sir, We would like to highlight some of the points pertaining to our vacation trip with family. Though I might not be able to jot down all the points in one go but as and when I remember any incidences, I shall keep on adding the email in due course of time. I with my FAMILY (2 adults and 2 kids)started my vacation package of European whirl thinking Cox and Kings is the best tour operator… Read Full Review

Rahii18's Response to raj_vishwa's Review

Written on: 09/08/2014

This is really sad to know, in hospitality industry these guy behaving like that, i was about to book same tour with them, but have to re-think now...

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Raj_Vishwa's reply to Rahii18's Comment

Written on: 11/08/2014

Other co passengers have also written to Cox and kings, however even after more than one month, they are least bother to even say "Sorry for inconvenience". We are also thinking to go to court of law. They are basically cheater. If you wish I can forward the emails of other co passengers.

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★☆☆☆☆

“Worst Service possible”

Written on: 08/07/2014 by Orionl94 (1 review written)

I've never experienced a more disorganized company in my life. In fact, we're considering canceling our trip to India later this year, and losing the $3K we spent on tickets solely because of the experience in dealing with this awful company. Sad thing is there's not much we can do about it nor anyone else who can help us. We set up an appointment and arrived at their offices on time to get our travel visa process started. We were given the next number written on a ripped piece of paper and… Read Full Review

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★☆☆☆☆

“Worst, Horrible Cox and Kings ”

Written on: 18/06/2014 by asmita (1 review written)

Europe tour most horrible tour experience on tour and after tour, no one is bothered to even take a review of the same, inspite of writing so much. Cox and Kings have cheated people by only taking Lakhs of amount and not even having 1% satisfaction, Don't ever take this, they should shut down, Cheaters Robbers...Worst experience ever, please do not take cox and kings tour ever… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!”

Written on: 18/06/2014 by Baileytg182 (1 review written)

I have traveled my entire professional career of over 25 years and have never had worst service then my curent experience with Cox & Kings! The Indian government should really rethink their choice. The number they provided after taking my application on-line, is never answered. In fact, when you dial it, you get an immediate recording stating they are too busy and no one can take your call and then they hang up. Tried to find my refernce number for my application on-line, guess what, can't… Read Full Review

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★☆☆☆☆

“Most Horrible Service ”

Written on: 08/06/2014 by LarryFrazier (1 review written)

Horrible Service ever, for any category I have ever availed. However bad news, you have no other option to get Indian Visa. Too bad, India is portraying itself this way right from VISA issuance point of view … Read Full Review

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