Car Rental Abroad, www.carrentalabroad.com

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★★★☆☆
3.3
58.0% of users recommend this
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Latest Reviews

“Very prompt and efficient service!”

★★★★★

written by RhettHickey152 on 26/09/2019

Very pleased with everything, good price, excellent service and quick pickup at the airport. Will be back soon, perfect car almost new.

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“Car Hire Service at Faro Airport”

★★★★★

written by davidwickes68 on 27/02/2017

Excellent service, given a new car at Faro Airport, had only 1200km. I collected the car at the airport onsite, everything was explained in details, along with zero excess cover. Well done to the staff who served me. Will use again!

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“Super service at Faro Airport”

★★★★★

written by jwhite1718 on 27/01/2017

Got a new car from their agent Budget, with full insurance cover. No hassle picked up from airport and of we went. Will use again, super service.

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“Terrible service and rip off. ”

★☆☆☆☆

written by hcPatterson32 on 22/11/2016

I recently hired a car in Majorca with this Company . Quite expensive but they guaranteed no hidden charges. I had to pay for a full tank of petrol when I got a there but was told this would be totally refunded when I returned it with a full tank. When I received the confirmation from them I saw the company was Goldstar who had ripped me off for £200 on a trip to Barcelona. I rang Carrentals and told them I didn't want any dealings with this Company but they assured me that Carrentals being the agents , they would be responsible and there would be no problems. When I returned the car I filled it with petrol to the brim actually at the airport so it was as full as I could get it. Despite this there was a £16 shortfall in the amount credited back to me. Not a large amount but the whole principle of the thing annoyed me to the extreme. I phoned Carrentals and they have fobbed me off for weeks saying they were dealing with it. I phoned them again today and it was the same person I have dealt with and cut off my phone call ! Disgraceful Company .Avoid them !

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Rundunny's Comment

Written on: 27/01/2017

I have now received an apology from Car Rental Abroad and they refunded my overpaid amount. They informed me that Goldstars explanation for the charge was fluctuation of currency which was ludicrous . Car Rentals informed me that one of their staff had dealt with my case throughout and said he had been out of order. This was true as I'd got emails from the person in question. They have phoned me recently and apologised again offering me a discount if I book with a them in future. I felt that the person who rang me was very genuine so shall book with them again. I have dealt through them for many years and this was my first problem.

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Rundunny's Comment

Written on: 27/01/2017

I have now received an apology from Car Rental Abroad and they refunded my overpaid amount. They informed me that Goldstars explanation for the charge was fluctuation of currency which was ludicrous . Car Rentals informed me that one of their staff had dealt with my case throughout and said he had been out of order. This was true as I'd got emails from the person in question. They have phoned me recently and apologised again offering me a discount if I book with a them in future. I felt that the person who rang me was very genuine so shall book with them again. I have dealt through them for many years and this was my first problem.

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“Brilliant experience and no hidden charges”

★★★★★

written by Racheled77 on 03/07/2016

left message and was contacted back by a very helpful man, awnsered all my questions and told me all prices and charges upfront, no hidden costs at all. The staff at faro airport were very friendly and dealt with us efficiently the car was clean and exactly what we where expecting. On return of the vehicle our experience was much the same and took no time at all. No problems and will definitely book with them again. There is nothing negative to report. I booked through them because most car hire companies insist on credit card which I don't have, car rental abroad accept debit cards which was perfect for us . 5 star rating.

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“Excellent Efficient Service - Thumbs Up!!”

★★★★★

written by Howe457 on 25/09/2015

No problems at all. Car was very good, had only done 1900km. Was easy to collect from Faro Airport. I was explained in detail with no hidden costs. Fuel policy was good, given half tank had to return the same. Will use again, thumbs up!!

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“Rubbish”

★☆☆☆☆

written by Napierwe407 on 01/09/2015

Car filthy and company wanted to charge 15 euros to get out of the car park.

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“Worst car hire ever”

★☆☆☆☆

written by Griffithtv93 on 31/08/2015

Car Rentals Abroad advertise that they use Avis, Hertz and other premium car hire company's , well not in Faro apparently! Our car came from a company called Kings, it was filthy inside with stains all over the seats and 33,000 km on the clock. They charged 15euros to get the car out of the car park, something I have never come across before. Kings very kindly put the cost of the rental on the paperwork which showed CRA were taking a 40% margin. The worst aspect about this is having sent a complaint to CRA they have completely ignored it. Never again.

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“Terrible car, terrible service”

★☆☆☆☆

written by bgamble1 on 14/08/2015

Carhireabroad partner with Travelrent in Faro, who were quite simply awful: - we were made to wait in a queue for 2.5 hours in the midday sun (temperatures above 30 degrees) with no shade, or water provided . This is ridiculous given the boast of 'no need top wait', and, if nothing else, dangerous. - When I eventually got to the front of the queue, I was told that " it had been like this (i.e the queues) all day " , and therefore was due to them being under prepared as opposed to the scheduling of flights. We were then told that they had no cars, and made to wait another 15 minutes until one turned up. - The car we were given was an absolute wreck, with bumps/scratches all over. I was told that I had ten minutes to leave the car park - silly when I had to locate the car on my own, pack all the luggage and try to find the exit to the car park. - I was given no opportunity to walk around the car with the representative of Travelrent and discuss any issues. I returned to express my concern and was told that they were not interested in bumps and scratches and to simply mark these on the counter copy of the vehicle inventory of the rental agreement (at no stage was I asked to sign this despite the fact that it forms part of the rental agreement). - I wrote to complain and they have completely ignored me!

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“Fantastic Rental, Very Efficient Service & Value for Money”

★★★★★

written by MartinBrd on 23/05/2013

Our vehicle was ready at Faro airport; it was quick and easy to collect the car. The car was clean and almost new. The tolls process was explained to us; now using a transponder. I will definitely use carentalabroad next year and recommend you to friends, will not be going anywhere else for my hire cars

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“Super price and fantastic service”

★★★★★

written by MarkDavies68 on 20/05/2013

I rented a car from Carrentalabroad. Got a super price and fantastic service, from them. Car was almost new, collected from airport terminal at Lisbon. Will definitely use again, recommend to all.

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Kathryncarmo's Response to MarkDavies68's Review

Written on: 17/06/2014

Did you have to leave a credit card deposit I have asked and they day you don't but when I rang the thrifty desk at Lisbon they say you need one just a bit confused and worry as I only have a debit card

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“Would advise you not to use this company”

★☆☆☆☆

written by on 13/05/2013

WE were promised from the uk office that we would not have to pay a deposit as there was no excess, I have the document that states this . We boooked the car for a holiday in maderia . On arrival we were not met at the airport and as promised and after waiting for ages had to seek help from the tourist office. finally we were picked up and taken to a back street compound where we were told that they had to take a print/deposit from our credit card in case of damage contrary to what the uk office had confirmed. We were then given a battered ford fiesta with 160000km on the clock and had dents all a round including bent door frames where it had previously been broken into. ( we have a video to prove it). It was 530 pm and closing time so as soon as the rushed formalities were over we were quickly abandoned as the last remaining staff left and we were the the last to leave the compound. The car was an old banger and they had a few of them lined up so please do not book with this firm when visiting maderia. We will in future pay the difference and use a proper international car hire firm that has recepotion in airport. The UK office got back to us when we complained and said they would look into it but that was months ago and nothing since. The last thing you need is stress when arriving at a foreign airport and this experience was dreadful. go elswhere .

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“Super Service at Faro Airport”

★★★★★

written by PamJones970 on 16/01/2013

Cheap, fully insured, no excess. No queue, fast friendly and efficient service at Faro airport. Excellent car given by young lady. Will use again.

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“Ha! ha! what a joke! booked through this company, got...”

★☆☆☆☆

written by on 05/05/2011

Ha! ha! what a joke! booked through this company, got our confirmation, one week later my payment is back in my bank account (ok! at least I got that!) no email or anything to say that they had cancelled it! could have turned up on our holiday and no transport. Just a warning!

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“Extremely easy to book. The service was quick,...”

★★★★★

written by on 18/04/2011

Extremely easy to book. The service was quick, efficient car was ready on arrival at the airport. Vehicle was the exact model I had booked. Would use again as very competitively priced. Many Thanks

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“Excellent service. Friendly lady at airport, got a...”

★★★★★

written by on 07/03/2011

Excellent service. Friendly lady at airport, got a free upgrade on the the car. Easy to pick up and drop off.

Would use them again and again. Good new cars.

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“When making booking with CRA I told them we preferred...”

★☆☆☆☆

written by nevillel on 21/02/2011

When making booking with CRA I told them we preferred to leave airport in the daylight (flight arrival 18.45). Couldn't find Masterkings rep in arrivals so started to look in car park. CRA said we could complete paperwork in arrivals hall. In all it took over 1 hr to get the car. The car was damaged in two places not mentioned on the paperwork and the car was a Punto when we had ordered a peugeot 207.
Returned home.........e.mailed car rentals abroad.........phone call....................never heard from them.
We had prev. used masterkings and they were OK. But will never use cra again their loss as we travel to faro several times per year

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Breaca's Response to nevillel's Review

Written on: 13/09/2012

Exactly the same thing happened to us when we arrived in Porto earlier this year. Badly damaged car and although we had paid for an upgrade to a Class C. We actually got a battered Class A car. The reps told us this was the only car they had available. Scam is what I thought of them and I still think that's CRA's reps in Porto are feathering their own nest.

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“Superb service provided, with clean and new car. The...”

★★★★★

written by on 30/01/2011

Superb service provided, with clean and new car. The staff are very helpful and friendly. I was in a wheel chair the staff took me from the airport terminal to the car.

Highly recommended to everyone!!

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“Very happy with service and car we rented. The car was...”

★★★★★

written by on 14/01/2011

Very happy with service and car we rented. The car was clean with very low millage I would say 4-6 months old. We received a WV Polo, the staff showed us to the car and gave a free map of Algarve.

Will be returning back in April and July.

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“Excellent service with carrentalabroad.com ”

★★★★★

written by on 21/10/2010

Excellent service with carrentalabroad.com

Arrived at Faro Airport, quick service very helpful. Only paid £90.00 for 1 week hire plus got a free map and directions to drop of at Oporto Airport
Not bad for a VW Polo. Will book again in Christmas.

One happy driver!!

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