True Shopping Reviews - www.trueshopping.co.uk

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★★☆☆☆
2.1 / 5
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Latest Reviews

★☆☆☆☆

“Caveat Emptor!”

Written on: 29/08/2014 by gary51 (1 review written)

Took 5 days before this HY5800 chainsaw sparked into life. A faulty spark plug being the culprit. True shopping refused to exchange the saw on its 30 day money back guarantee because they said as I'd opened the box I'd accepted delivery of it and as I'd put fuel in it, it was now regarded as second hand and they were not obliged to accept it back! Also was asked to try to start the saw whilst they listened on the phone!! will they be doing spiritual healing by phone next? Best advice would be… Read Full Review

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★★★★★

“Quick Delivery, Item as described”

Written on: 05/07/2014 by scottbike1 (2 reviews written)

I ordered 2 300mm high column radiators through BestHeating - which turned out to be an order from Trueshopping. I had planned to buy these radiators from a 'budget' tool supply national chain, but their lead times were weeks. I was initially skeptical in ordering these items from TrueShopping, but for the price, it appeared worth it. The radiators were delivered to me the day after I ordered them online. The radiators were well packaged and exactly as described. On placing the order, I… Read Full Review

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★★★☆☆

“Chainsaw HYA5800”

Written on: 07/06/2014 by 70091 (1 review written)

The first HYA5800 chainsaw delivered had a fuel line fault and leaked all over the bench when being filled. No problem though, Trueshopping sent a complete new saw, no messing with repairs! The chainsaw cuts well with its 58cc engine and 20 inch bar; easily performing as well as more expensive saws that I have used. There are drawbacks: it is quite thirsty and runs out of fuel before one might expect and now the trouble starts; after refilling it is an absolute beast to start. I think this… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 03/06/2014

First bath was delivered damaged, replacement sent after I'd taken photos. 2nd bath delivered damaged in exact same place. On calling to report, cost me money and was told that I would have to send further pictures but eventually got them to replace without them however could not guarantee morning delivery even though it was not my fault. Bath arrived... damaged! 3rd attempt at delivering undamaged bath, bath arrived damaged! On asking for 4th bath was promised it wouldn't be damaged and… Read Full Review

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★☆☆☆☆

“poor product, terrible service”

Written on: 17/04/2014

I bought a raptor 52 inch chainsaw, which subsequently blunted within one tree cut, then on trying to change the chain realised the bolt thread had gone meaning the bolt was stuck on. This coupled with an almost impossible start mechanism demonstrated the products poor manufacture. When contacting True Shopping for a refund, instead of normal internet business protocol to apologise and offer a refund they have started to make it very difficult requiring further information, photograph evidence… Read Full Review

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★☆☆☆☆

“parcel not delivered”

Written on: 17/11/2013

my order was despatched the next day,it has not arrived 8 days later.phoned trueshopping twice they said they would contact me the next day they never did.i have emailed them twice.no response.delivery service said the parcel has gone missing and they have told trueshopping who has done nothing about it.they cannot be bothered to inform me whats going on.i have asked for a refund.still no response.do not buy anything off this company… Read Full Review

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★☆☆☆☆

“Very Disappointing”

Written on: 30/10/2013

I ordered a garden multitool X5 from Trueshopping and was very excited when it arrived. However, the first problem came when I started to put the parts together. The manual that came with it was very uninformative and the photos looked as if they had been done on a photocopier. The manual started to fall apart imediately - not a good omen! Once I had set the machine up I started to try and use it. It was extremely reluctant to start at all. On the three occasions I used this tool, I have… Read Full Review

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★☆☆☆☆

“Absolutely shocking service”

Written on: 30/10/2013 by Trueshoppingareawful (1 review written)

I spent £2500 ordering 3 bathrooms. I booked a courier to bring these items out to me in France 3 and a half weeks after ordering, just to make sure they would definitely be delivered in time. 1 week before the courier was due to leave the UK, he had received 1 shower enclosure. So I called to ask where all the missing items were, and was told that they would re order everything that was missing. The day before the courier's due to leave, he's received one more shower enclosure (in the wrong… Read Full Review

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★☆☆☆☆

“What a nitemare”

Written on: 18/10/2013

I have never experienced such bad customer service with any company like this im trying to get my money back for a damaged radiator well the 2cnd damaged radiator thats how bad it was the delivery driver said the packaging was a joke when you call your hanging on for 20min and everytime you get an advisor they tell you a load of bull ive been onto my credit card company for them to take it up for me so if you want to be stressed out and run up a large phone bill buy from them for me never again… Read Full Review

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★☆☆☆☆

“Poor Quality Product, Probably Deceptive Reviews”

Written on: 10/07/2013 by mlb409 (2 reviews written)

I too bought a garden strimmer from this company which has given no end of trouble. I has been in repair shops twice and several parts have had to be replaced with known branded goods. The latest thing is that vibration in use loosened one of the screws holding the throttle to the engine - this means it ran on high throttle all the time. I have had to dismantle the parts involved and reassemble. A real pain. I have also written a review of the product, which was not complementary (but not… Read Full Review

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★☆☆☆☆

“After Sales Service Sucks”

Written on: 19/06/2013 by boutells (1 review written)

I bought a multifunctional strimmer from them last August. It ceased to work properly 3 weeks ago and trying to get them to deal with it has proven extremely difficult notwithstanding it is still under warranty. When I rang there was only one person able to respond who was in the warehouse and would call me back. He never did on the first second and third calls. On the fourth call, the operator said she would arrange for a pickup (why didn't they agree to that on the first call?). The pickup… Read Full Review

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★☆☆☆☆

“Not the best ”

Written on: 29/05/2013 by DisgruntledBen (1 review written)

Purchased a Total GardenerX5' Petrol Multi Function 5 in 1 Garden Tool 52cc which was delvered pretty fast. Now I think it looks like getting rid of goods before customer change his mind. Since delivery, I have been on the phone prompt at 8.59 am to be first in the Q. The waiting is over 35 min at aevery call despite "your call is important to us ..." -I don't think so. The first call was to obtain clarification because of various contradiction in setting up/using the equipment. The second call… Read Full Review

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★☆☆☆☆

“cheap but nasty”

Written on: 20/05/2013

Grass strimmer was cheap and arrived very quickly but it was absolutely dreadful- poor quality, soon developed problems and then broke down completely. Had to get replacement parts sent and then there were more problems. Had to send it back for a refund as it was clearly not for for purpose and did not work properly. After 2 weeks I contacted them as I had not received a refund to be told they had just tested it and decided it was damaged by me and was not faulty at all.....after much debate… Read Full Review

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★★☆☆☆

“I recently ordered a steam cleaner for my parents....”

Written on: 31/01/2013 by rupal2 (107 reviews written)

I recently ordered a steam cleaner for my parents. When my parents tried to use it, they found that it was faulty. It took over three weeks for me to sort this problem out. I was told that they would collect the item, and then test it to see if it is faulty before I can get my money back. I was not having any of it, after they finally managed to come and collect it, I told them that as soon as they have it, I want my refund issued. I should not have to wait for them to test it, as I contacted… Read Full Review

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★★★★★

“Cannot fault”

Written on: 26/09/2012

Ordered bath and sink taps on Wednesday and they arrived next day. I was also sent a text message to tell me they were on their way and an email. My experience was very good… Read Full Review

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★★★★★

“Very Cheap & V. Fast Delivery”

Written on: 09/05/2012

Nice site to use - lots of products available and pretty competitive prices to! Bought a steam cleaner from them and it was delivered (for free!!) the next day. It cleans really well so excellent value for money all around! Would definitely recommend!… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 28/06/2011

very difficult to contact by phone....email was automated reply and no information on on going problem...sent photos of damaged goods 3 times and they said not recieved ..so i gave up trying..i have lost a wash basin which i have replace from my own pocket would not recommend and will not use this company again … Read Full Review

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★★★★★

“Ordered goods on a Friday, item was dispatched on the...”

Written on: 15/04/2011 by dachmoos (1 review written)

Ordered goods on a Friday, item was dispatched on the same day and i was in receipt of it on Monday. A great prompt service. The only thing that seemed to take some time in the experience was waiting for my payment to go through (around 5mins)long enough for me to call them enquiring if the payment actually went through eventhough on my screen nothing was happening. The moment i asked the customer service adviser the question, IT WENT THROUGH!!!!! All in all my experience has been a good one… Read Full Review

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