I was surprised by the negative reviews on Plumo. If their service was poor in the past, they have truly cleaned up their act. I bought a bag and wallet from them but decided to return them both as they didn't meet my needs (bag was too small, wallet was too big). My biggest mistake was to declare the actual value of the items on the paperwork when shipping the items back to the UK (I live outside the EU). It seems that the UK now charges VAT, even for mail order returns. My parcel has been stuck in UK customs for two weeks due to a comedy of errors by the customs department and Parcel Force. But throughout it all, Plumo has been very gracious and extended the deadline by which I had to return the item. And to end my ordeal of having to deal with moronic officials, they decided to pay the customs charge on my behalf and have promised to give me a full refund asap. Plumo is a class act and I would shop here once again without hesitation.

I just did my Christmas shopping with Plumo. From beautiful watches to a soft wrap.. I definitely found the gifts I needed within a few mouse clicks. The free express upgrade was a nice and unexpected treat. The whole lot arrived safely the other day . Totally hassle free... All in all a rapid delivery service. Excellent customer service. Parcels wrapped perfectly. Cannot recommend enough. A mail order company that you can rely on.

I have known about plumo for a while now and always keep an eye on the website. Usually ordering at this festive time of year. You can almost guarantee that the gift you give your friends or family will be something they have not got from any one else. Very quirky and individual. Plumo gifts always go down a treat with my recipients. I have always had wonderful customer service if I have had a query regarding size, colour fit etc... The assistants are always happy to go into the stock room and get the item to measure, let you know the texture, if the colour varies etc.. It has made choosing the perfect gifts easy. If I have had to return anything I have always found that the goods are refunded within the time frame as stated on the website. All in all I would be more than happy to recommend a friend and have done on numerous occasions.

I have used Plumo many times, buying everything from clothes to furniture and they never disappoint. Just received my latest item; as always, beautifully packed and exactly as described. If you can bear to wait for their sale you can pick up some fantastic bargains.

I have noticed a few negative reviews on here which compelled me to add my thoughts too. I have been shopping with Plumo for years now because I have always found their collections to be refreshingly different from the competition and good quality. They always manage to find lots of lovely things from around the world to tempt me and what I love about shopping with them is that you don't often see their collection or the designers they stock on the high street. They also have really good sales and sometimes have offers for free postage and things and we all love a bargain! People often ask me where I have bought stuff from, i'd really like to keep it to myself because I feel like Plumo is my little discovery and I want to keep it a secret but you have to share the love! I'd just like to add that if i've ever had a problem with anything or felt the need to contact Customer Service to enquire about a product (the length of a top for instance) I have always found them to be really friendly and helpful. Keep up the good work Plumo!