Plumo Reviews - www.plumo.com

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★★★☆☆
2.9 / 5
52% of users recommend this
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Latest Reviews

★★★★★

“Fantastic”

Written on: 22/12/2014 by Carver1972 (1 review written)

I just did my Christmas shopping with Plumo. From beautiful watches to a soft wrap.. I definitely found the gifts I needed within a few mouse clicks. The free express upgrade was a nice and unexpected treat. The whole lot arrived safely the other day . Totally hassle free... All in all a rapid delivery service. Excellent customer service. Parcels wrapped perfectly. Cannot recommend enough. A mail order company that you can rely on. … Read Full Review

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★★★★★

“Christmas Shopping made easy”

Written on: 17/12/2014 by ydHolmes134 (1 review written)

I have known about plumo for a while now and always keep an eye on the website. Usually ordering at this festive time of year. You can almost guarantee that the gift you give your friends or family will be something they have not got from any one else. Very quirky and individual. Plumo gifts always go down a treat with my recipients. I have always had wonderful customer service if I have had a query regarding size, colour fit etc... The assistants are always happy to go into the stock room and… Read Full Review

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★★★★☆

“Fantastic Christmas Gifts”

Written on: 10/12/2014 by celestine123 (1 review written)

I wanted something quirky for a Christmas present, came across the Patagonia Slippers on the Plumo website, ordered them the order came so quickly and they are great, come in a super gift box too! Really pleased… Read Full Review

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★☆☆☆☆

“poor quality/poor service”

Written on: 18/06/2014 by Emilyp264 (1 review written)

I ordered 5 items of clothing and some shoes from Plumo. all were very poor quality, fitted badly and the shoes looked very cheap. I had to pay to return the goods and then chase for over 2 weeks to have my money returned .this is the first review i have written, but I feel so strongly that this company is presenting a brand that is not matched by the qualoty of the goods or the customer service… Read Full Review

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★☆☆☆☆

“Read the returns policy before deciding to order”

Written on: 29/05/2014 by pigwig (1 review written)

I should have read the returns policy more thoroughly. I returned a coat costing £16. I had previously ordered a dress last year and to be honest I think it was way over priced for the quality. I had to chase customer services for my refund. I think Plumo are trying to compete with Toast by Post but they just dont compare. selling rabbit fur items! So disappointing and sad! I thought we lived in a civilized country that had evolved to know better. no more orders from me Plumo … Read Full Review

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★☆☆☆☆

“Do Not shop here”

Written on: 21/05/2014 by debjted (1 review written)

They don't answer emails and have no idea about good customer service.I purchased shoes from Plumo, their website stated running big so go up a size, I ordered 2 sizes my own and a size up, the information was completely inaccurate the sizes were fine so this left me with a pair of shoes to return at my cost. On closer inspection of the shoes that did fit me I found them to be damaged! I now had 2 pairs of shoes to return and this cost me over £10 which they did not refund. I also found the… Read Full Review

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★★☆☆☆

“Worst customer service in online retail”

Written on: 13/05/2014 by KristinBall (1 review written)

I've been shopping from the Plumo mail order catalogue and website for more than 10 years. I can't recall an end to end online positive ordering experience. I've lived overseas for a good chunk of that and they simply don't seem to have grasped glitch free overseas delivery let alone local to the UK. I once ordered items for Christmas - half to be delivered to the UAE and the rest to addresses in the UK. The delivery took a month to get to the UAE only for me to realise they had sent everything… Read Full Review

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★☆☆☆☆

“Please read before ordering! ”

Written on: 06/01/2014 by Beanbird (2 reviews written)

I was very excited to see the clothes on offer at Plumo. I placed a big order for over £350 from the sale. All the items were not of the quality I would expect for the prices that they charge and some were a different style from the photos which are artful in both senses of the word! (I kept one item of the six ordered items, which was overpriced but I did like it on). To send the parcel back cost me over £11. I wouldn't quibble about it if the experience of unwrapping the items was a… Read Full Review

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Beanbird's Response to Beanbird's Review

Written on: 21/01/2014

Oh, and they don't publish negative garment reviews on their website either,,,don't believe the 'not rated' statements, mine were measured but honest, however, not published.

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★☆☆☆☆

“No need to sell real fur ”

Written on: 04/01/2014

I used to love their quirky fashions and home goods. They are now selling Chinese rabbit fur clothes - disgusting, plenty of other retailers who do not, so boycotting… Read Full Review

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★★★★☆

“Customer satisfaction”

Written on: 01/06/2013

Like many of the other reviews below I am always browsing the plumo site and have on many occasions called customer services to seek advise and assistance before placing an order. I have always been very pleased with the service and have placed a number of orders as a consequence. The items have been delivered on time and as a rule I have always been extremely happy with the product. On the rare occasion I have had to return an item it has been dealt with promptly and efficiently. Great… Read Full Review

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★☆☆☆☆

“Beware paying for products that don't exist!”

Written on: 02/05/2013 by LNRobinson (1 review written)

Like one of the other reviewers I placed an order with Plumo which contained a pair of shoes, was told they had been processed and dispatched via email and then 4 days later received an email telling me that they were no longer available. I spoke to customer services who said I would be refunded but could not give me an explanation of why I had received an email saying they were dispatched. If the shoes existed they were probably given to another customer. When I asked the assistant if another… Read Full Review

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★★★★★

“Simply the best!”

Written on: 23/03/2013

I have used Plumo many times, buying everything from clothes to furniture and they never disappoint. Just received my latest item; as always, beautifully packed and exactly as described. If you can bear to wait for their sale you can pick up some fantastic bargains… Read Full Review

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★★★★★

“Fantastic company!”

Written on: 20/03/2013 by MissMaxwell (1 review written)

I've been receiving the Plumo catalogue for many years now and I am continually falling in love with the products! It's true that not everything is in my price range, but I do think they offer a really good mix of affordable and higher-end products and I always manage to get a good bargain in the end of season sale! I also really love the fact that Plumo offer online sample sales - not something every company does! I've not had to deal with customer services very often, but when I have they… Read Full Review

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★★★★★

“Fabulous store!”

Written on: 05/03/2013 by iadorefreckles (1 review written)

I love this online stop - I find myself browsing the site daily, just to see if there's something new that has come in or if anything has been added to the sale. I bought a fab pair of knee high socks just before christmas in the sale and they are of really good quality - keeping my tootsies warm through the snow! I like how diverse the store is, stocking not too well known brands so the pieces stand out. Keeping my eye out for that Catalan Scarf that was sold out before Christmas - fingers… Read Full Review

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★★★★★

“I LOVE PLUMO!”

Written on: 27/02/2013

I have noticed a few negative reviews on here which compelled me to add my thoughts too. I have been shopping with Plumo for years now because I have always found their collections to be refreshingly different from the competition and good quality. They always manage to find lots of lovely things from around the world to tempt me and what I love about shopping with them is that you don't often see their collection or the designers they stock on the high street. They also have really good sales… Read Full Review

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★★★★★

“Fantastic Service ”

Written on: 22/02/2013 by sharrington (1 review written)

I missed out on something I had my eye on in the sale got a call today from Customer Services telling me that the item was available. Brilliant customer service and the dress was fantastic value for money too. Very helpful all round! Definately be back to shop with Plumo again… Read Full Review

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★☆☆☆☆

“SELLING REAL FUR THIS SEASON. ”

Written on: 13/10/2012

I too was once a huge fan of Plumo - but not any more. There can be no justification for selling real fur when fabulous synthetic fur is readily available. Check out PETA for details of the horrific conditions and slaughter methods in rabbit fur farms if you need any more evidence of this barbaric trade. SHAME ON YOU, PLUMO… Read Full Review

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★☆☆☆☆

“The poorest customer service I've experienced”

Written on: 09/10/2012

I don't usually post comments like this as I rarely have the time or inclination but in this instance I felt that Plumo were extremely unhelpful and I think that other Plumo customers should be aware. I was in love with this brand before my experience but have now asked them to take me off their mail order list and I am actively telling as many people as possible about the poor customer aftercare I received. Last Christmas my husband bought me a pair of fab Sanita felt clogs from Plumo. Within… Read Full Review

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★☆☆☆☆

“Cynically selling FUR....”

Written on: 24/08/2012 by nowheregirl (1 review written)

Nowheregirl said... Quite apart from the naff photography, which doesnt show the clothes off properly, (which meant what I ordered and what arrived were rather different, making it a bit of a waste of time,) I cannot believe they are SELLING FUR in the new Autumn collection. Its not even a nice peice. Back in the days when fur was perhaps more acceptable, as there were less technologically produced warm materials - like urm...... when we lived in caves or something, even one's great… Read Full Review

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★★★★★

“beautiful, timeless and innovative.Plumo is fantastic”

Written on: 22/08/2012 by kirstycarrera (1 review written)

I have ordered from Plumo 6 times and have never had to return anything.The clothes are beautiful and well chosen. They are heirloom pieces which are made to last years. Their customer service is fantastic. I have never bought anything full price as their clothes are out of my budget. I wait for the sale to buy, and have had some fantastic bargains. I really dont want to buy highstreet again after wearing Plumos clothes. The only negative is that Plumos outer box packaging is very poor. On one… Read Full Review

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