TJ Hughes Reviews - www.tjhughes.co.uk

Click here if this is your business
★★☆☆☆
1.5 / 5
16% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
TJ Hughes www.tjhughes.co.uk - Ask a question now

Media Gallery for TJ Hughes www.tjhughes.co.uk

TJ Hughes www.tjhughes.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“DO NOT use this website. I ordered a bra on the 5th...”

Written on: 21/12/2014 by hqYoung112 (1 review written)

DO NOT use this website. I ordered a bra on the 5th December and it has still not arrived. Each time I sent them an email I was told that it was a busy time of year - no excuse, other websites honour their orders. Enough is enough, so today I have been into my Paypal account to instigate a claim for item not received, only to find the transaction is crossed through as 'authorisation cancelled'. What is going on? If only I had read the reviews instead of trusting the T.J.Hughes name… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Two orders - two non receipt of goods.”

Written on: 19/12/2014 by Thomson418 (1 review written)

I placed an order on 7/12/14 even though I had a bad experience last time I tried to shop with this company. I received no notification of delay and when I telephoned customer services I was told goods would not be dispatched in time for Christmas. Yesterday I was notified that all the lower priced articles were out of stock and no mention was made of the 2 Calvin Klein fragrances also ordered. Last time I ordered Shalimar and after weeks of waiting it too was out of stock. I fear this will… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Awful!”

Written on: 13/12/2014

Ordered a sofa bed through their online site using paypal. The sofa bed turns out to be faulty, it can't be used as a sofa as the back won't stay up. For 2-3 weeks I've been trying to get them to collect it for a refund...their couriers (xdp) either don't turn up, won't return calls and tj hughes just make excuses (if I get answered!). I'm now left out of pocket with a useless product!… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Do not shop with TJ Hughes nothing but hassle”

Written on: 12/12/2014 by NathalyPeacock (1 review written)

total incompetance received damaged article, collection arranged three times and still stuck with item, three days wasted waiting in for nothing, order also delivered twice despite first order being cancelled by them. Payment taken twice will not refund until item collected, but will not collect. Staff not helpful do not even bother to ring back when they say they will. Cost a fortune in phone calls with long wait when trying to get through. Unless you want loads of hassle do not even think of… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“absolutely hopeless”

Written on: 12/12/2014 by lookyboy (1 review written)

Ordered tv for caravan, 12 volt. Arrived a week later took from box to find scratches all over it, labels coming off, 12 volt lead missing, goges in plastic at screw position. Phoned up told them and ask them to send new one when picking up the scratched one, said they would have to see it first, which l thought what they are saying is lve done it, l said no l want a replacement, and they said its there policy to do it this way. What can you , theyve got your money. So l sent it back and after… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“TJ HUGHES GLASGOW TRONGATE”

Written on: 21/11/2014

I am from Liverpool and going to TJ`S was a regular part of any visit to the city centre. I have lived in Glasgow for nearly 40 Years my children are Glaswegians born and bred. I was pleased when TJ`S came to Glasgow, but not so pleased to see some of the dodgy methods of selling stock going on in this store. Reduced price signs when there was no reduction or filling a display with 2 types of trousers or other men`s clothing but only displaying the lower price. Filling a display with loads of… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“written guarantee problems and misinformation on goods”

Written on: 15/09/2014 by jigsawjen (1 review written)

Last year we bought a Samsung television and this July received a letter from Domestic and General stating that our 12 month guarantee was due to expire . However we already had a letter stating that we had a 2 year guarantee. We went back to to T J Hughes TV and Audio only to be told that they would not honour the letter should the TV need repair as they only offered the 1 year cover. We also went to enquire about a new cooker and was told by a particular salesman that the free standing… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“LOUSY SERVICE NO COMMUNICATION OR DELIVERY”

Written on: 03/09/2014 by jadedlady (2 reviews written)

Ordered and paid for an order on 29.09.14. Received an email promising ti inform me when it is dispatched and would send me a tracking number. 6 days later I have had nothing. I have contacted them and am not holding my breath for a reply. DONT ORDER ANYTHING FROM THEM NO MATTER HOW CHEAP YOU PROBABLY WONT GET ANYTHING… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“excellent price ”

Written on: 24/07/2014 by Jimenez459 (1 review written)

i ordered a luggage and it took only 4 days to receive it, then when i received it was a very good product . no need to change anything or complain about anything. was perfect. honestly i was afraid before as i read the feedbacks and it wasn't really good. i absolutely recommend it… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Came up trumps in the end!”

Written on: 21/07/2014 by LynatCleaves (1 review written)

I ordered a morphy richards cream kitchen roll holder, as I was changing the colour of my kitchen. This took 5 days to arrive, BUT all along the way, I was kept informed of it's progress. Then ...., when a parcel did arrive, it was the wrong item - A MUG TREE! ... As this was a Saturday, I could not do anything about it until the Monday. Monday morning first thing I telephoned T J Hughes, and they were so efficient. I had an apology, was sent a reply paid label by e-mail to send the mug… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible service”

Written on: 17/07/2014 by lfSalisbury333 (1 review written)

I have ordered goods via the internet. Took their time taking the money and sending the goods, ignored two emails i sent them, took then ages to answer the phone, they just repeat the same lines over and over again and dont actually help you. Frustrating, wont use them again. STill dont have my stuff by the way!… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible service - totally ignore customers rights”

Written on: 16/05/2014 by Colb28 (1 review written)

Bought a solar owl from there Coventry store which packed up after 2 days. Took it back but lost receipt however kept the box with their stickers on so no doubt I bought it from there. Customer services was rude and refused to exchange it without a receipt. Totally ignores consumer law. Am taking it back with credit card receipt to do battle again then trading standards if no joy. DO NOT SHOP WITH THIS COMPANY ON LINE OR IN STORE - TOTALLY UNINTERESTED IN THEIR CUSTOMERS. Would have given no… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“terrible customer service”

Written on: 17/04/2014 by maz7 (1 review written)

Was very upset over the way I was tret instore today at the Newcastle store. They had the wrong price sticker on a set of cushions I tried to purchase. The price clearly stared £9.99 but they tried to overcharge me to £19.99 I asked to speak to the manageress but she said it was clearly a mistake on their behalf and it should have had a £19.99 sticker on. I argued that they should sell me it for the price it had on at £9.99 but she was rude and walked off! I spoke to the male store manager… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Eathcliff's Response to maz7's Review

Written on: 02/05/2014

Wish I'd read this review site before ordering..........

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Daylight robbery shop terrible staff way the Speke to you ”

Written on: 21/03/2014 by Neili93 (1 review written)

I buy a bed what dust come an when I phone the have not refunded me money an they say the don't. No an that they phone back all I won't is me money back an I would never use them again hope u all read an do as same me Discount don't think so say anthink to take your money… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“HOW ARE THEY STILL IN BUSINESS?”

Written on: 20/02/2014

Wish I read reviews prior to ordering online. No confirmation of order after 5 days so contacted customer service, eventually got an answer, to cancel order. Heres hoping I see tj hughes go under!… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Disgusting service, WOULD NEVER USE T J HUGHES AGAIN”

Written on: 18/02/2014 by Meganc2013 (1 review written)

I brought an item from this company back in December, the product itself is not to bad however I was told the money would be taken from my bank account in December (just after I purchased the product as that's logic and how every other company works) I log into my online banking today to find out money has been deducted, thinking it has already been deducted I phoned them straight away..... it took 4 attempts to get through to the right number as the number they display on my bank statement is… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“DO NOT ORDER ON-LINE”

Written on: 18/02/2014 by ClaireK1982 (1 review written)

I highly advise you not to order online, even more so if its something urgent. Takes a good 2months to arrive and a further 2months before they take payment. I ordered in the Oct, arrived 23 Dec. Had payment taken out today 18 Feb. I initially thought my bank account had been hacked. Done a thorough search of my statements and cross referenced the amount taken with my receipt and it matches. If in need best go in store and shop. Horrendous service and will indeed be letting all my friends… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Non existant Customer service, very unprofessional”

Written on: 10/01/2014 by pmerrell (1 review written)

It’s amazing how companies like this are still going, although as they have gone into liquidation once, I would guess that’s where they are headed now. Shopping with TJHughes was a life experience, I have never experienced anything like it before, order a product and it sits there saying processing..., so out of kindness you phone up wait for 30 mins on the phone, get cut off, try again, eventually speak to someone who says, yes the order has been received and its currently being picked and… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“half a bed”

Written on: 06/01/2014 by dmorrison11 (1 review written)

In November I ordered a single bed and mattress as I was decorating a bedroom in time for Christmas. The prices of the bed and mattress were really reasonable although the delivery cost was quite high I thought (£41.49).The bed was dispatched and received a few days after order and I was invoiced for the bed plus the full delivery charge of £41.49. The mattress did not arrive. I sent customer services an email and they said it would arrive separately. I then received an email from TJ Hughes… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very poor customer service”

Written on: 03/01/2014 by Stanmore (1 review written)

Ordered an Itek Tower Speaker for my daughters Christmas. After contacting them twice to see where it had got to the item arrived. Wrapped this and on Christmas morning when it was opened there was no power cable or remote. Tried to log on to their website but for some reason it wouldn't allow me. Did send an email via their web enquiries but this has still not been answered. Even created a new account yesterday thinking it would maybe pick up on my email but no nothing. .....Christmas… Read Full Review

Visit tjhughes.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
tjhughes.co.uk