TJ Hughes Reviews - www.tjhughes.co.uk

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Latest Reviews

“TJ Hughes Glasgow restaurant”

Written on: 24/07/2016 by CaliColeman327 (1 review written)

Horrible food standards. Took 20£ trying to serve hot food, horrible taste of macrone cheese, 3 yr old said "my vomitibg is coming" rubbish quiche, poorly washed cutlery. Looked around and everyone was having "just coffee", I am sure they knew food standard!!! Don't eat any food in Glasgow TJ Hughes restaurant… Read Full Review

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“Took money no goods”

Written on: 21/07/2016 by AldoHolloway1985 (1 review written)

I placed an order on their website, after a few hours I got an email saying my card has been declined, I rang the bank TJH did have the money, it hadn't been declined, I sent TJH an email with the authorisation code, I have asked for the goods to be dispatched or immediate refund. They haven't answered my email, and if you ring them you won't get through to anyone that will help. Stay well clear of this company… Read Full Review

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“Electric fire”

Written on: 20/05/2016 by kendor16 (1 review written)

Placed order online on May 8th, After 3 days was still showing as being sorted/processed, this item was in stock when I placed order and was accepted, money was charged against my card, when I contacted TJ Hughes i was told there was a "Stock Issue" and that they had NO STOCK, then came the battle to get the claim against my card removed after several days and several e-mails this was sorted. These people are clowns SO no more orders from ME, i will also give their stores a MISS. Idiots, you… Read Full Review

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“Extremely Disappointed Customer”

Written on: 22/01/2016 by masiemoo0105 (1 review written)

I purchased 2 single bed sets for TG Hughes in Glasgow. I tried to return them but was refused a refund on one of them as I had opened it. I explained that I had opened it to see if it would match the décor in my room and it had not being used. I admit to not getting the duvet set in the packaging properly as I found it quite difficult to get it back the same way. I would have like to have been told of this policy before purchasing the duvet sets and not after the purchase. I was more… Read Full Review

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“Contacting website to track an order”

Written on: 15/01/2016 by Middlesbroughcustomer (1 review written)

I have tried to contact the website to track an order I placed on 3rd January. The order still says processing. Cannot find contact details to speak with someone. I have been in local store and told nothing to do with them but given a number fior head office. Still no joy.frustrating and now wanting to cancel order… Read Full Review

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“Very poor quality and standard”

Written on: 24/12/2015 by 80Sutherland (1 review written)

As an ex store manager and area role, I found the items were either a poor knock off or rejections for more quality retailers. The items I did buy when working there soon broke (this includes clothes, furniture and electrical). Money best spent elsewhere is you want it to last more than the life of goldfish… Read Full Review

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“POOR customer service”

Written on: 24/11/2015

Be very careful when ordering from TJ Hughes, they cancel orders without advising the customer that they have done so. I ordered three items on 7th November 2015, two of them were to have been Christmas presents. When they didn't arrive I emailed TJ Hughes on five occasions because as far as I was concerned they had taken payment. It was only when I checked my Paypal account that I found that TJH had cancelled the order. They still haven't advised me of the reason and haven't responded to… Read Full Review

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“WORST ONE YET!!”

Written on: 12/11/2015 by RobROY333 (1 review written)

Ordered a Juke Box and pair or cordless phones looking at the site you would think it was a reputable online service. No sign of the goods after making several call to the head office where their customer services would not return the calls or follow up on any emails I sent. When I got through to the so called head office the only person with some integrity was the security guard who was taking the the incoming calls as no one else was available. The only good thing is that they take no funds… Read Full Review

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“Absolute rubbish ”

Written on: 05/10/2015 by Frank2015josh2015 (1 review written)

Ordered a fryer 4 weeks ago and still no show. Absolute rubbish company… Read Full Review

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“Worst online service ever!!!!!”

Written on: 03/06/2015 by PAMGC (2 reviews written)

I ordered 4 items from this apology of a company on 8 May 2015. I emailed them several times since then to enquire about the progress of the order and was fobbed off with replies such as "The reason for this delay is it has become necessary for stock to be transferred to our Distribution Centre in order to fulfil this order" and "I have emailed the warehouse department to see why your order has not been dispatched." I received an email from them today (almost 4 weeks later!)telling me that my… Read Full Review

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“Don't bother buying the electricals because they won't...”

Written on: 12/03/2015 by orHoughton372 (1 review written)

They sell cheap electricals but the ones I have bought in the past don't last very long. I reckon they are cheap because they are reconditioned or seconds. They are ok for buying anything else from the store, just not electricals… Read Full Review

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“This online store is managed by very bad management”

Written on: 11/03/2015 by finbar777 (1 review written)

This online store is managed by very bad management who think customers will accept any rubbish and late dispatch etc I ordered 8 things 6 were changed to a different order of which 3 I managed to cancel before dispatch when the wrong ordered arrived and alerted me then I ted them one last time in case it was a one off hitch and low and behold 1 week later and the order is still processing 3 days after its should be delivered stay well clear… Read Full Review

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“dreadful online service. AVOID!!!!!!! ”

Written on: 12/01/2015 by Dale021- (1 review written)

Ordered make up online on 29th Dec. emailed them on 5th asking when to exoect my order. They told me my order was only 2 days old so wouldn't look into anything til 5 days. Told tgem order was 5 days but no reply from them. Received email on 10th saying order now being picked for distribution and apology for any inconvenience. Received email 12th Jan saying order cancelled with no explanation. Rang them and was told out of stock! Thought I would go online again and checked stock which says… Read Full Review

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“DON'T BUY ONLINE”

Written on: 07/01/2015 by 497Reed (1 review written)

Ordered goods just before christmas. Still waiting and Customer Services can give me no clue as when the goods will be dispatched or even if the goods are in stock. No apologies, no pro-activeness, just comment that I will get an email when the goods are dispatched. I will never use TJ Hughes again and advise my friends and family not to do so neither! … Read Full Review

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“DO NOT use this website. I ordered a bra on the 5th...”

Written on: 21/12/2014 by hqYoung112 (1 review written)

DO NOT use this website. I ordered a bra on the 5th December and it has still not arrived. Each time I sent them an email I was told that it was a busy time of year - no excuse, other websites honour their orders. Enough is enough, so today I have been into my Paypal account to instigate a claim for item not received, only to find the transaction is crossed through as 'authorisation cancelled'. What is going on? If only I had read the reviews instead of trusting the T.J.Hughes name… Read Full Review

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“Two orders - two non receipt of goods.”

Written on: 19/12/2014 by Thomson418 (1 review written)

I placed an order on 7/12/14 even though I had a bad experience last time I tried to shop with this company. I received no notification of delay and when I telephoned customer services I was told goods would not be dispatched in time for Christmas. Yesterday I was notified that all the lower priced articles were out of stock and no mention was made of the 2 Calvin Klein fragrances also ordered. Last time I ordered Shalimar and after weeks of waiting it too was out of stock. I fear this will… Read Full Review

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“Awful!”

Written on: 13/12/2014

Ordered a sofa bed through their online site using paypal. The sofa bed turns out to be faulty, it can't be used as a sofa as the back won't stay up. For 2-3 weeks I've been trying to get them to collect it for a refund...their couriers (xdp) either don't turn up, won't return calls and tj hughes just make excuses (if I get answered!). I'm now left out of pocket with a useless product!… Read Full Review

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“Do not shop with TJ Hughes nothing but hassle”

Written on: 12/12/2014 by NathalyPeacock (1 review written)

total incompetance received damaged article, collection arranged three times and still stuck with item, three days wasted waiting in for nothing, order also delivered twice despite first order being cancelled by them. Payment taken twice will not refund until item collected, but will not collect. Staff not helpful do not even bother to ring back when they say they will. Cost a fortune in phone calls with long wait when trying to get through. Unless you want loads of hassle do not even think of… Read Full Review

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“absolutely hopeless”

Written on: 12/12/2014 by lookyboy (1 review written)

Ordered tv for caravan, 12 volt. Arrived a week later took from box to find scratches all over it, labels coming off, 12 volt lead missing, goges in plastic at screw position. Phoned up told them and ask them to send new one when picking up the scratched one, said they would have to see it first, which l thought what they are saying is lve done it, l said no l want a replacement, and they said its there policy to do it this way. What can you , theyve got your money. So l sent it back and after… Read Full Review

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“TJ HUGHES GLASGOW TRONGATE”

Written on: 21/11/2014

I am from Liverpool and going to TJ`S was a regular part of any visit to the city centre. I have lived in Glasgow for nearly 40 Years my children are Glaswegians born and bred. I was pleased when TJ`S came to Glasgow, but not so pleased to see some of the dodgy methods of selling stock going on in this store. Reduced price signs when there was no reduction or filling a display with 2 types of trousers or other men`s clothing but only displaying the lower price. Filling a display with loads of… Read Full Review

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Penelopepottstop00's Comment

Written on: 05/09/2015

Instead of whinging on here report them to the trading standards it's as simple as that. Or perhaps go to a decent store,that's if your dole money can stretch to it.

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Hellotherelad's Comment

Written on: 05/09/2015

I did report them to the trading standards and I also made the new owner of TJ`s aware of what was happening.
I do not get unemployment benefit if thats what your refereence to dole money means. I own my own house car and I do not have any debts at all.
As for going to a decent store, thats what TJ`s used to be.
The comments I made were not whinging, I was merely trying to make other shoppers aware of the problems that they might encounter if shopping at Tj`s. Whereas your comments are merely negarive and pointless.

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