TJ Hughes www.tjhughes.co.uk Reviews
Latest Reviews
★☆☆☆☆
“What's Happening at Tjhughes!!!!!!!!!!”
Written on: 19/06/2013 by george.taylor (1 review written)
THE STORY SO FAR! Order number 411264 Wrong size Maxi Briefs costing £23.97 arrived 25 May 2013. Telephoned 26 May - No reply. Telephoned 27 May -No reply. Telephoned 29 May -No reply. Emailed 31 May- No reply. Emailed 31 May- No reply. Emailed 5 June- No reply. Emailed 5 June -No reply. Emails received from Tjhughes requesting feedback for items ordered - Does not work Tried to complete Tjhughes online Complaint Form -Does not work. 8 June, telephoned Tjhughes... (read more)
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★☆☆☆☆
“Disgusting service”
Written on: 13/06/2013
I placed 3 orders and awaited delivery, never came, emailed customer support via the site, each time was told item was out of stock, the last order they promised a refund to my paypal account, despite numerous emails requesting this they still have not given me a rebate, the site is a shambles in my humble opinion and will never visit it again, now going to the office of fare trading about my refund. (read more)
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★☆☆☆☆
“Elbrina T-Shirt Bra - Black and White”
Written on: 22/04/2013
I ordered 2 T-Shirt Bras underwired instead they sent me Elbrina 495 Control Bra Control bra with lace and none wired. Absolutely nothing like what I had ordered. I sent them an email over a week ago and have not had a reply. I sent the bras back registered post and still waiting for a refund. All I have had is an email to review the items I bought. Suffice to say I told them what I think, not doubt they won't publish my reviews. I will not be shopping with TJ Hughes again. (read more)
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★★☆☆☆
“Problem ordering online”
Written on: 19/04/2013
I tried to order two bras online and entered my password which wasn`t recognised?? I then tried to order as a guest to be told that this address was already in use (yes it was ME) and to click on password reminder which I did and then told that an e-mail was successfully sent to my address. It had not arrived after a couple of tries. As a final resort, I telephoned the number to order by phone and was hanging on for well over a minute - and gave up. I wasn`t very happy at this and think... (read more)
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★☆☆☆☆
“Don't waste your time!”
Written on: 12/04/2013
I ordered before I thought to read the reviews - big mistake! My order was only 1 small item, and sat at "exported" stage, which it still sits at after 3 weeks, delivery supposed to be 3-5 working days. Its not hard to work out for myself that my order won't be fulfilled from reading previous reviews, the frustration I am left with now is daily checking of my bank transactions to ensure this company doesn't use my card details to take the money out regardless. Handing over such details to... (read more)
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★☆☆☆☆
“waiting for goods”
Written on: 05/04/2013 by viviennepowley44 (1 review written)
I ordered 2 pairs of ladies fleece pyjamas early march, one for myself and the other pair as a gift. The delivery was made 3 days after , no problem until I opened it and inside were 2 containers of carpet cleaner, I imediately rang the customers service and was told that the containers would be collected and the correct goods would be delivered in a couple of days over a week later I rang again to find out why I had not received them they apolagised and said that in a couple of days it... (read more)
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★☆☆☆☆
“Worst customer service ever!”
Written on: 22/03/2013 by shirlls123 (1 review written)
They are a total nightmare. I bought a pair of shoes for my dads birthday. The shoes arrived the day before his birthday (Wednesday) however were the wrong size. I phoned the customer service line and the girl apologised and promised she would send another pair in the correct size. I asked if I could get it express delivery as it was my dad's birthday the following day. she said she would try her best and I would receive an email. I received no email and by Monday morning no sign of the... (read more)
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★☆☆☆☆
“Poor products, poor service, charges to return”
Written on: 15/03/2013
I ordered three packs of briefs and paid £3.75 to have them delivered. Order accepted but then received an email advising one pack out of stock, two others had been despatched. No opportunity to substitute with a different colour or style. Emailed T J Hughes, received a standard response which did not apply to my question. Briefs arrived, two packs the same but in different boxes, one box very battered. The briefs were enormous, way larger than they should have been for the size... (read more)
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★☆☆☆☆
“Never Order From TJ Hughes”
Written on: 11/03/2013
I ordered a mattress on xmas eve and it is 14.01.13 and they still wont tell me when its being delivered!!! They are getting me to chase it up with the courier company. Will be ringing for a full refund. PLS PLS DO NOT ORDER FROM THIS RUBBISH COMPANY. THE SERVICE IS BELOW PAR! (read more)
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★☆☆☆☆
“11 days to say the item was not available”
Written on: 25/02/2013
It took 11 days for them to advise that a pifco steamer was not available. A week after I placed the order I e-mailed to say I was unable to track my order and was advised that my order was "in the process of being despatched, this it what we call the Exported stage." TJ Hughes need to get a better grip of their processes (read more)
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Showing 1 - 10 of 55 Reviews
★☆☆☆☆
“Worn clothes”
Written on: 19/02/2013 by Frustrated-customer
Bought a pair of jeans but when back at home I realised I'd picked up the wrong size. Took them back with the receipt two days later expecting an exchange. Was told that the 'new' jeans I was returning were worn? Company policy was that they 'didn't exchange second hand clothes'! I'd bought them two days before and had never worn them! Really bad experience with unhelpful manager who could only suggest contacting customer services at head office. Won't hold my breath. Will never use this... (read more)
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★☆☆☆☆
“Useless company”
Written on: 19/02/2013
I ordered 2 aftershaves for which I was charged, but never received. I placed the order on 02/12/12 and am still waiting now (23/12/12). I have contacted the company to ask for a refund, but unsurprisingly I cannot get any response. This firm is a con as it is pulling this stunt with a number of customers. Do not be caught out. (read more)
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★☆☆☆☆
“Terrible customer service”
Written on: 08/02/2013 by DiCor (1 review written)
Less than 3 months after buying a sofa the stitching came undone and one of the legs (that was rusty at the top) broke. I returned it and that took 6 weeks to arrange as they never seemed to be able to receive the images I sent them. Then they returned the refund to an account that was closed. Despite the fact I told them on SEVERAL occasions to refund by cheque. They then told me to go off and find out where the money is from my old bank before I could get a refund. two months later and... (read more)
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★☆☆☆☆
“Let down by TJ Hughes for Xmas”
Written on: 24/12/2012
The story so far, ordered Beyonce Midnight Rush perfume for granddaughter for Xmas via Amazon, item sent was incorrect. Saw awful reviews about TJ Hughes, worried but thought I would be able to sort out the problem with them. Phoned customer services Monday 17th and a friendly girl said the product would be sent out urgently. Didn't arrive. Phoned Friday 21st and a rather unhelpful woman said all the orders went out the day before (I didn't believe her). I put a bad review on Amazon and it... (read more)
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★★★★★
“Great Service”
Written on: 20/12/2012
I Purchase a HDD Freeview recorder from TJ Hughes on Amazon UK. Ordered it on Tue 18th December. I thought it might not arrive before Xmas. However I was wrong on the 19th, I got a text to say it would be with me on the 20th and on the 20th I got another text to tell me that it would be with me between 11.30am and 12.30pm. It arrived at 11.45am. I am absolutely delighted with their service. I wish Debenhams were as professional as Hughes, but that's another story. (read more)
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★☆☆☆☆
“Diabolical”
Written on: 19/12/2012
Ordered 4 items of perfume and got no e mail response for 7 days only to tell me 2 items were out of stock,items delivered 2 weeks after order was taken,STAY CLEAR OF T J HUGHES ONE OF THE WORST SITES I HAVE EVER USED AND WILL NOT USE AGAIN!!!!!!!! (read more)
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★★☆☆☆
“Not happy”
Written on: 17/12/2012
Customer service is very poor and customer rep are not helpful at all.i was sent a wrong item and I called for it to be exchanged.they where not even sorry for their mistake.i was told some one from the company will come with the exchange,when I asked when ,they said I will get email.i waited 3 days for the email,didn't get it,so I gave them a call.this time the lady was rude.am seriously never buying from them again (read more)
Visit tjhughes.co.ukShirlls123's Comment
Written on: 22/03/2013
I've had pretty much exact same experience as yourself. They are awful!
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★☆☆☆☆
“On-line shopping”
Written on: 12/12/2012 by DMR18
I placed my first on-line order (worth almost £300) with TJHughes on 26 Nov. Following a confirmation email, no further correspondence was received until I got an email on 11 December detailing one item and acknowledging its return! After contacting the company (be warned customer service department only open 9-5) I was told that delivery had been unsuccessful a couple of times. Nonsense! There is someone permanently at my home and no delivery card was ever left. Also, no despatch email... (read more)
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★☆☆☆☆
“Poor customer service”
Written on: 04/12/2012
I rang ahead to make sure there was a princess carriage bed in stock for my daughters birthday, I was told that there was and I arranged transport to go into the Newcastle city centre store to collect it. On asking a member of staff for this item I was told there were none in stock other than the display model which was heavily soiled. I asked for head office address and had to wait 10 minutes for this even though it was printed on the back of the till roll which I eventually received. I was... (read more)
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★☆☆☆☆
“Misleading Gift Sets”
Written on: 12/11/2012
On 09.11.12 I bought 3 gift sets of miniature perfumes - there were 6 items shown. When I got home I realised that on the box it said the set consisted of 3 perfumes. They are actually selling 3 perfumes & 3 EMPTY boxes. When I took them back for a refund I asked customer services how many perfumes were in the box - they said 6, the lady behind me in the queue said 6!!!! Despite this they refused to give me a refund as perfumes are non refundable. I think a prominent sticker on the box... (read more)
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Showing 11 - 20 of 55 Reviews
★★★☆☆
“Good, bad and disappointing”
Written on: 14/06/2012
This review is for the online store and not the high street shops. I've used the website several times and each time some aspect of the transaction has gone wrong. Frequently they don't have items in stock even though they are still on the site. I have several times purchased items and received replacements - which is fine as long as it is of equal or greater value - but more recently they have cancelled some items and shipped out the rest. The is getting annoying. Once they cancelled... (read more)
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★☆☆☆☆
“Won't reissue receipts!”
Written on: 14/06/2012
It looks like after they've taken your money, they can't be asked to keep track of what they've sold. I used a credit card to pay for some expensive items for my workplace and unfortunately lost the receipts - I needed them to claim back my money. But when I approached them they sent me from one department to another only to be told "We don't do that sorry!" It's a just transaction receipt - how hard can it be to just get back some proof of purchase?? (read more)
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★☆☆☆☆
“How many mistakes can they make?”
Written on: 17/05/2012
Ordered a pair of items. Waited for delivery. Sent email and no reply. Eventually got delivery. One item was incorrect. Rang to tell them (Monday)and they said they would send the correct item and collect the incorrect item by the end of the week. When I heard not more by Thursday I rang again to be told the item was no longer in stock. (When were they going to tell me that?).Agreed to return incorrect item for refund. Told item would be collected on Monday - it was but there was no email or... (read more)
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★★★★★
“EXCELLENT”
Written on: 17/05/2012
Excellent Service. Order a Vax received it within 3 days and had a text AND email to confirm an hours time slot for delivery. (read more)
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★☆☆☆☆
“useless”
Written on: 16/05/2012
i ordered a bed , quilt sound pillow laptop table and 4 pack pillows all £291 got email bed not in stock 4 pack pillows not in stock other item would be delivered they took £17 for delivering so i complained got email saying i would be refunded , well waited for delivery and guess what the feather and down quilt was a cheap hollow fibre one the sound pillow was the 4 pack so they charged me £25 for cheap quilt and £24,99 for pillows that were to be 9.99 i have now contacted consumer... (read more)
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★☆☆☆☆
“OMG - Worst Service Ever”
Written on: 14/05/2012
We originally ordered a set of garden furniture on the 1st April 2012. No one contacted us to say when it would be delivered, we had to do all the chasing and it takes up to an hour to get through to their call centre. It finally arrived - damaged. The damaged table and one chair were replaced, these too were danaged. We returned all items and placed yet another order. Only one table and one chair were due to be deliverd, heavens knows where the rest of the set was. We thought we would... (read more)
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★☆☆☆☆
“Worst Company Ever?”
Written on: 12/05/2012 by Chris_D (1 review written)
Possibly the worst company I have ever had the displeasure to deal with. I ordered a item on the 20th April, on the 27th I contacted them asking for an update on delivery they ignored my request! On the 2nd May I raised a PayPal dispute and they responded within 26 minutes claiming the courier had lost the parcel and they would send out a replacement the next day for delivery the day after. This never happened. I contacted them again on the 5th May they have ignored my request. On the 8th... (read more)
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★☆☆☆☆
“verona bed”
Written on: 10/05/2012
This bed is a load of rubbish and fell to bits within two months, the centre bar is just not strong enough to support the bed. the aftercare service from T.J Hughes is dreadfull, Ive sent loads of emails and a recorded delivery letter. I have had no response. I finally spoke to someone today after waiting forever on the phone. They informed me they had contacted the supplier and it was up to them to contact me. trading standards said it is up to t.js, not the supplier to deal with my... (read more)
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★☆☆☆☆
“Total Jack Hughes!!!!!!!”
Written on: 27/04/2012 by ddale (1 review written)
I ordered a Vax carpet cleaner from TJ Hughes online and in the summary it said that it was exported. After a few days I phoned to ask what this meant and was told that it was not exported and that it would say it would be 'dispatched' when it was sent. A few days later I phoned again as had not received an email confirming this, was told it would be delivered on Tuesay. I phoned again on the Monday as I had not received an email. Again I was told that they had been waiting on the Vax... (read more)
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★☆☆☆☆
“worst ever”
Written on: 25/04/2012
Still waiting for an order after 8 weeks. Cannot get anyone on the phone they just keep fobbing me off. I was warned about them, but I didn't think they could be that bad. More the fool me. I will never order anything from them again and I urge everyone else to do the same. If you do order from them it will only end in tears for you. THEY ARE A COMPLETE NIGHTMARE. (read more)
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Showing 21 - 30 of 55 Reviews
★☆☆☆☆
“what a joke”
Written on: 30/01/2012 by braveheart786 (1 review written)
what a complete and utter joke this place was, went to the electrical dept in the glasgow branch and told them i bought a Crown electric stove heater and i had a month left on the guarantee and as the fan had broken could they replace it, they said as i bought it last march they had be taken over by Lewis ltd and would do nothing about it even though they had the tj hughes lettering on the counter and walls and shop windows. she then told me to phone crown and ask them to replace it, crown... (read more)
Visit tjhughes.co.ukRehgallagabc's Response to braveheart786's Review
Written on: 24/08/2012
The Glasgow branch is correct in refusing the refund. You bought your heater under "TJ Hughes Ltd" trading as TJ Hughes. You gave that company (TJ Hughes Ltd) your money for it. You cant return it a year later to a different company and expect a refund. Lewis' Home Retail Ltd (who now trade as TJ Hughes after buying the rights to the TJ Hughes brand name during TJ Hughes Ltd's administration period) cant give you money back for a heater when you did not pay them for the heater. Its basically like returning the heater to a completely different store. Its unfair that youre calling the staff losers as they are only doing their job.
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★☆☆☆☆
“notepad”
Written on: 25/12/2011
We bought this my little boy for xmas only to find out that it is so out of date that it is not compatable with flash nor can it be upgraded. Simple things like youtube and cbeebies site are not usable. The description clearly stated that you could use such sites and since buying this just before christmas they have removed it from the site. I think this is really bad practice and they have broken a little boys heart just to make a quick buck, will defo never use them again and would... (read more)
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★☆☆☆☆
“Really poor”
Written on: 21/06/2011
I tried to order a bed last night. I got an error message saying my card details were incorrect. I tried again and got the same message. I tried to pay via paypal and got the same message... This morning at 8am I got a phone call from my banks fraud investigation team saying that 6 payments of £224 had been attempted and approved and was this correct, I told them all about it and they immediately cancelled the payments. I have been emailing the CS dept of TJ Hughes all mornign to be told... (read more)
Visit tjhughes.co.ukGuest's Comment
Written on: 30/12/2011
exactly the same thing happened to me.
I treid three times to order a bed online, was also told my card details were incorrect so i phoned my bnk and they told me 3 payments of £205 had been taken. i rang TJ hughes and it took me 5 phonecalls to get through to someone, who also told me it was ME who had done it wrong.
Bed wasnt delievered within 14 days so again it took me 4 times to ring through to an advisor. The day the bed was delivered they just delievered the frame and no mattress, and the delivery man had no explanation but tried to make my friend sign for TWO parcels when only one was delivered. Mattress was delivered the next day.
Tried to complain on website but no reply even though the website states a complaint will be replied to in 24 hours.
AWFUL AWFUL AWFUL!!!
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★★★★★
“Excellent shop”
Written on: 29/05/2011 by ninaa
Found the fire elsewhere costing significantly more. Ordered before I thought to check past reviews and by time I did it was too late. Had I done so I wouldn't have ordered as overall ratings are so bad. However, I had absolutely no problems whatsoever. I had emails confirming receipt, process and dispatch on consecutive days and received the fire in 6 days from order which included a weekend. The fire was well packed, undamaged and worked perfectly. I would defiantly shop with them again.... (read more)
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★★★★★
“I ordered a new bed from tjhughes website, after...”
Written on: 04/05/2011 by Sophandaj (1 review written)
I ordered a new bed from tjhughes website, after placing my order i read through the reviews so was abit worried from the bad ones id read. Delivery said 10-14 days, 4 days later everything was delivered with no problems, i was shocked how quick delivery was i wasnt expecting it until 2 weeks later so that was good. So i'm very happy with my purchase & will be usuing them again (read more)
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★☆☆☆☆
“ Took money twice from my account for a trampoline...”
Written on: 26/04/2011
Took money twice from my account for a trampoline which I ordered online which they didn't have in stock...I was told that I will have my money back within 48 hours...even after 6 days and several phone calls later still no money..last phone cal I was told VERY RUDELY that refund was held in a queue but do not know why..and I will receive it now within 48 hours..thats £264.00 in total..I had enough of this rubbish company...NEVER AGAIN...NEVER AGAIN.........RIP OFFS (read more)
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★★★★★
“saw this trampoline, although more expensive elsewhere...”
Written on: 21/04/2011
saw this trampoline, although more expensive elsewhere i bought from TJ hughes website. ive never purchased from them before but been into the shop. i was plesently surprised, i ordered ok online, rang to check the order a couple of days later and the customer service was polite and got the items.
my kids love it and the weather does just the trick!!
(read more)
★☆☆☆☆
“still waiting for an order i place from jan to arrive....”
Written on: 04/04/2011
still waiting for an order i place from jan to arrive. so that show you how useless tjhughes are, and they dnt even want to refund me my money. please dnt fall into their trap. the whole experience was stressful, their staff are useless they dnt care about customer issues even their managers, just want your money and gives you rubbish items. (read more)
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★★★★★
“Found the fire elsewhere costing significantly more. ”
Written on: 20/03/2011
Found the fire elsewhere costing significantly more.
Ordered before I thought to check past reviews and by time I did it was too late. Had I done so I wouldn't have ordered as overall ratings are so bad.
However, I had absolutely no problems whatsoever.
I had emails confirming receipt, process and dispatch on consecutive days and received the fire in 6 days from order which included a weekend.
The fire was well packed, undamaged and worked perfectly.
All in all I am well pleased with my...
(read more)
★☆☆☆☆
“In a nutshell terrible. ”
Written on: 17/03/2011
In a nutshell terrible.
I would not use this company ever again. Sure the three items i ordered were cheap. However one was ripped with white filler coming out the neck of the garment and the other still had a large security tag attached which i had no mean of removing. I called them up and I was promised that two replacement items were put to one side for me and when they received the damaged good the replacements would be sent without delay..... Huh yeah right. After many phone calls and...
(read more)
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Showing 31 - 40 of 55 Reviews
★☆☆☆☆
“THE GENERATOR GOOD VALUE BUT THE SERVICE VERY POOR.I...”
Written on: 03/03/2011
THE GENERATOR GOOD VALUE BUT THE SERVICE VERY POOR.I HAD TO RING X 4 AND DESPITE BEING PROMISED THEY WOULD RING BACK THEY DIDNT.WHEN I SPOKE TO TEAM MANAGER HE SAID MY ITEM HAD GONE MISSING.THE TEAM MANAGER OFFERED REFUND BUT PROMISED HE WOULD GET OFF THE PHONE AND GET ANOTHER IRON DESPATCHED IMMEDIATLY.ON CONTACTING THEM 5 DAYS LATER THE FOLLOWING TUESDAY TOLD THE IRON GENERATOR HAD ONLY BEEN DESPATCHED YESTERDAY.THANKFULLY THE IRON ARRIVED THE NEXT DAY.I WILL NOT BE USING THIS COMPANY AGAIN . (read more)
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★☆☆☆☆
“Ordered a TV from the web site to be phoned 6day later...”
Written on: 13/02/2011
Ordered a TV from the web site to be phoned 6day later saying my order has be canceled as no stock availble .....
Will not be using again!!!!
(read more)
★☆☆☆☆
“Ordered Wrangler jeans for my dad as xmas present....”
Written on: 18/01/2011
Ordered Wrangler jeans for my dad as xmas present. They came a couple of weeks later but the wrong size (my fault I hold my hands up) sent them back via royal mail (post office, got a receipt but did pay extra to get sign on delivery my fault again) that was 31.10.10. Couple weeks later no refund contacted then a couple of time by phone and email! The emails I received back where one lines to say they haven't received and I need to show proof of purchase I asked for a fax number to fax... (read more)
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★☆☆☆☆
“Ordered 24th web siteon TJ Hughes it said It was the...”
Written on: 11/01/2011
Ordered 24th web siteon TJ Hughes it said It was the last one in stock.Had an email to say thank you for your order.When I checked my order it online said status EXPORTED.Rang them on 11/1/11 they said it may not be in stock ans he did not know what exported ment.What a dead loss.I wish I had gone elswhere (read more)
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★☆☆☆☆
“Wish i had read the reviews on this site before...”
Written on: 11/01/2011
Wish i had read the reviews on this site before ordering a fridge freezer. Ordered on 27th December and still no sign of arrival, have spoken to distribution company today and they have no order for me! Don't bother, wish i had paid a bit more and gone with someone reliable now. (read more)
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★☆☆☆☆
“very poor service I bought a lamp on line it was...”
Written on: 07/12/2010
very poor service I bought a lamp on line it was delivered without a shade. My numerous emais have been completely ignored for two full days. Now they've got my money the company just don't seem to care. Wish i had read the reviews before I did business with them. A very unhappy customer. Would'nt give them any stars really. (read more)
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★☆☆☆☆
“As the old joke goes, the guy around the corner is...”
Written on: 03/12/2010
As the old joke goes, the guy around the corner is even cheaper when he has no stock in. Now heard at least 4 different versions of why they have not managed to deliver an Ipad ordered from them over 2 weeks ago. Lies upon lies - wouldn't bother in future. (read more)
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★☆☆☆☆
“we have just moved into a new house and needed a table...”
Written on: 03/12/2010 by PHIL AND MARIE (1 review written)
we have just moved into a new house and needed a table and chairs.
we saw this set half price(JALI SHEEHAM TABLE AND 4 CHAIRS) for £230 + £36 DELIVERY. and ordered it (31ST OCTOBER 2010)(ORDER NUMBER 199179 JUST INCASE ANY DOUBT.LOL)thinking it was cheap.
received a card through in the post from HOME DELIVERY NETWORK saying they could not contact us so delivery would be next week.we had no calls ?
After delivery we opened the box to find the table had a big split through the middle.rang tj...
(read more)
★☆☆☆☆
“Ordered an Ipad, special deal with a £100 off the top...”
Written on: 03/12/2010
Ordered an Ipad, special deal with a £100 off the top of the range model. Or it would be if we ever receive it. Promised within 7 days and over 2 weeks later they are still offering nonsense excuses. Not happy with them at all, customer service centre don't seem interested. (read more)
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★★★★★
“Bought a TV from their high street department store,...”
Written on: 30/11/2010
Bought a TV from their high street department store, it was a great deal, great product and around £180 off, what i would of paid everywhere else. Although the store was abit dis-organised, i dont really mind as i got a great bargain. Its a great store and always has lots on offer. (read more)
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Showing 41 - 50 of 55 Reviews
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Bindy1's Comment
Written on: 20/12/2012
I ordered a perfume from them as a Xmas present, via Amazon. When I opened it on Sunday I realised it was the wrong one they had sent. In the box was a note saying any problems phone them direct at customer services, I did and they promised they would do an exchange urgently. End of day 4 no communication, no email or delivery/exchange, so tomorrow a.m. going to phone again. This is the only company in the last 3 years that I have had a problem with on Amazon and I have ordered dozens of items. Can do without the hassle that's for sure!