TJ Hughes Reviews - www.tjhughes.co.uk

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TJ Hughes www.tjhughes.co.uk

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Latest Reviews

“Worst online service ever!!!!!”

Written on: 03/06/2015 by PAMGC (2 reviews written)

I ordered 4 items from this apology of a company on 8 May 2015. I emailed them several times since then to enquire about the progress of the order and was fobbed off with replies such as "The reason for this delay is it has become necessary for stock to be transferred to our Distribution Centre in order to fulfil this order" and "I have emailed the warehouse department to see why your order has not been dispatched." I received an email from them today (almost 4 weeks later!)telling me that my… Read Full Review

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“Don't bother buying the electricals because they won't...”

Written on: 12/03/2015 by orHoughton372 (1 review written)

They sell cheap electricals but the ones I have bought in the past don't last very long. I reckon they are cheap because they are reconditioned or seconds. They are ok for buying anything else from the store, just not electricals… Read Full Review

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“This online store is managed by very bad management”

Written on: 11/03/2015 by finbar777 (1 review written)

This online store is managed by very bad management who think customers will accept any rubbish and late dispatch etc I ordered 8 things 6 were changed to a different order of which 3 I managed to cancel before dispatch when the wrong ordered arrived and alerted me then I ted them one last time in case it was a one off hitch and low and behold 1 week later and the order is still processing 3 days after its should be delivered stay well clear… Read Full Review

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“dreadful online service. AVOID!!!!!!! ”

Written on: 12/01/2015 by Dale021- (1 review written)

Ordered make up online on 29th Dec. emailed them on 5th asking when to exoect my order. They told me my order was only 2 days old so wouldn't look into anything til 5 days. Told tgem order was 5 days but no reply from them. Received email on 10th saying order now being picked for distribution and apology for any inconvenience. Received email 12th Jan saying order cancelled with no explanation. Rang them and was told out of stock! Thought I would go online again and checked stock which says… Read Full Review

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“DON'T BUY ONLINE”

Written on: 07/01/2015 by 497Reed (1 review written)

Ordered goods just before christmas. Still waiting and Customer Services can give me no clue as when the goods will be dispatched or even if the goods are in stock. No apologies, no pro-activeness, just comment that I will get an email when the goods are dispatched. I will never use TJ Hughes again and advise my friends and family not to do so neither! … Read Full Review

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“DO NOT use this website. I ordered a bra on the 5th...”

Written on: 21/12/2014 by hqYoung112 (1 review written)

DO NOT use this website. I ordered a bra on the 5th December and it has still not arrived. Each time I sent them an email I was told that it was a busy time of year - no excuse, other websites honour their orders. Enough is enough, so today I have been into my Paypal account to instigate a claim for item not received, only to find the transaction is crossed through as 'authorisation cancelled'. What is going on? If only I had read the reviews instead of trusting the T.J.Hughes name… Read Full Review

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“Two orders - two non receipt of goods.”

Written on: 19/12/2014 by Thomson418 (1 review written)

I placed an order on 7/12/14 even though I had a bad experience last time I tried to shop with this company. I received no notification of delay and when I telephoned customer services I was told goods would not be dispatched in time for Christmas. Yesterday I was notified that all the lower priced articles were out of stock and no mention was made of the 2 Calvin Klein fragrances also ordered. Last time I ordered Shalimar and after weeks of waiting it too was out of stock. I fear this will… Read Full Review

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“Awful!”

Written on: 13/12/2014

Ordered a sofa bed through their online site using paypal. The sofa bed turns out to be faulty, it can't be used as a sofa as the back won't stay up. For 2-3 weeks I've been trying to get them to collect it for a refund...their couriers (xdp) either don't turn up, won't return calls and tj hughes just make excuses (if I get answered!). I'm now left out of pocket with a useless product!… Read Full Review

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“Do not shop with TJ Hughes nothing but hassle”

Written on: 12/12/2014 by NathalyPeacock (1 review written)

total incompetance received damaged article, collection arranged three times and still stuck with item, three days wasted waiting in for nothing, order also delivered twice despite first order being cancelled by them. Payment taken twice will not refund until item collected, but will not collect. Staff not helpful do not even bother to ring back when they say they will. Cost a fortune in phone calls with long wait when trying to get through. Unless you want loads of hassle do not even think of… Read Full Review

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“absolutely hopeless”

Written on: 12/12/2014 by lookyboy (1 review written)

Ordered tv for caravan, 12 volt. Arrived a week later took from box to find scratches all over it, labels coming off, 12 volt lead missing, goges in plastic at screw position. Phoned up told them and ask them to send new one when picking up the scratched one, said they would have to see it first, which l thought what they are saying is lve done it, l said no l want a replacement, and they said its there policy to do it this way. What can you , theyve got your money. So l sent it back and after… Read Full Review

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“TJ HUGHES GLASGOW TRONGATE”

Written on: 21/11/2014

I am from Liverpool and going to TJ`S was a regular part of any visit to the city centre. I have lived in Glasgow for nearly 40 Years my children are Glaswegians born and bred. I was pleased when TJ`S came to Glasgow, but not so pleased to see some of the dodgy methods of selling stock going on in this store. Reduced price signs when there was no reduction or filling a display with 2 types of trousers or other men`s clothing but only displaying the lower price. Filling a display with loads of… Read Full Review

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“written guarantee problems and misinformation on goods”

Written on: 15/09/2014 by jigsawjen (1 review written)

Last year we bought a Samsung television and this July received a letter from Domestic and General stating that our 12 month guarantee was due to expire . However we already had a letter stating that we had a 2 year guarantee. We went back to to T J Hughes TV and Audio only to be told that they would not honour the letter should the TV need repair as they only offered the 1 year cover. We also went to enquire about a new cooker and was told by a particular salesman that the free standing… Read Full Review

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“LOUSY SERVICE NO COMMUNICATION OR DELIVERY”

Written on: 03/09/2014 by jadedlady (2 reviews written)

Ordered and paid for an order on 29.09.14. Received an email promising ti inform me when it is dispatched and would send me a tracking number. 6 days later I have had nothing. I have contacted them and am not holding my breath for a reply. DONT ORDER ANYTHING FROM THEM NO MATTER HOW CHEAP YOU PROBABLY WONT GET ANYTHING… Read Full Review

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“excellent price ”

Written on: 24/07/2014 by Jimenez459 (1 review written)

i ordered a luggage and it took only 4 days to receive it, then when i received it was a very good product . no need to change anything or complain about anything. was perfect. honestly i was afraid before as i read the feedbacks and it wasn't really good. i absolutely recommend it… Read Full Review

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“Came up trumps in the end!”

Written on: 21/07/2014 by LynatCleaves (1 review written)

I ordered a morphy richards cream kitchen roll holder, as I was changing the colour of my kitchen. This took 5 days to arrive, BUT all along the way, I was kept informed of it's progress. Then ...., when a parcel did arrive, it was the wrong item - A MUG TREE! ... As this was a Saturday, I could not do anything about it until the Monday. Monday morning first thing I telephoned T J Hughes, and they were so efficient. I had an apology, was sent a reply paid label by e-mail to send the mug… Read Full Review

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“Terrible service”

Written on: 17/07/2014 by lfSalisbury333 (1 review written)

I have ordered goods via the internet. Took their time taking the money and sending the goods, ignored two emails i sent them, took then ages to answer the phone, they just repeat the same lines over and over again and dont actually help you. Frustrating, wont use them again. STill dont have my stuff by the way!… Read Full Review

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“Terrible service - totally ignore customers rights”

Written on: 16/05/2014 by Colb28 (1 review written)

Bought a solar owl from there Coventry store which packed up after 2 days. Took it back but lost receipt however kept the box with their stickers on so no doubt I bought it from there. Customer services was rude and refused to exchange it without a receipt. Totally ignores consumer law. Am taking it back with credit card receipt to do battle again then trading standards if no joy. DO NOT SHOP WITH THIS COMPANY ON LINE OR IN STORE - TOTALLY UNINTERESTED IN THEIR CUSTOMERS. Would have given no… Read Full Review

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“terrible customer service”

Written on: 17/04/2014 by maz7 (1 review written)

Was very upset over the way I was tret instore today at the Newcastle store. They had the wrong price sticker on a set of cushions I tried to purchase. The price clearly stared £9.99 but they tried to overcharge me to £19.99 I asked to speak to the manageress but she said it was clearly a mistake on their behalf and it should have had a £19.99 sticker on. I argued that they should sell me it for the price it had on at £9.99 but she was rude and walked off! I spoke to the male store manager… Read Full Review

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Eathcliff's Response to maz7's Review

Written on: 02/05/2014

Wish I'd read this review site before ordering..........

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“Daylight robbery shop terrible staff way the Speke to you ”

Written on: 21/03/2014 by Neili93 (1 review written)

I buy a bed what dust come an when I phone the have not refunded me money an they say the don't. No an that they phone back all I won't is me money back an I would never use them again hope u all read an do as same me Discount don't think so say anthink to take your money… Read Full Review

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“HOW ARE THEY STILL IN BUSINESS?”

Written on: 20/02/2014

Wish I read reviews prior to ordering online. No confirmation of order after 5 days so contacted customer service, eventually got an answer, to cancel order. Heres hoping I see tj hughes go under!… Read Full Review

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