TJ Hughes Reviews - www.tjhughes.co.uk

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Latest Reviews

“written guarantee problems and misinformation on goods”

Written on: 15/09/2014 by jigsawjen (1 review written)

Last year we bought a Samsung television and this July received a letter from Domestic and General stating that our 12 month guarantee was due to expire . However we already had a letter stating that we had a 2 year guarantee. We went back to to T J Hughes TV and Audio only to be told that they would not honour the letter should the TV need repair as they only offered the 1 year cover. We also went to enquire about a new cooker and was told by a particular salesman that the free standing… Read Full Review

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“LOUSY SERVICE NO COMMUNICATION OR DELIVERY”

Written on: 03/09/2014 by jadedlady (2 reviews written)

Ordered and paid for an order on 29.09.14. Received an email promising ti inform me when it is dispatched and would send me a tracking number. 6 days later I have had nothing. I have contacted them and am not holding my breath for a reply. DONT ORDER ANYTHING FROM THEM NO MATTER HOW CHEAP YOU PROBABLY WONT GET ANYTHING… Read Full Review

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“excellent price ”

Written on: 24/07/2014 by Jimenez459 (1 review written)

i ordered a luggage and it took only 4 days to receive it, then when i received it was a very good product . no need to change anything or complain about anything. was perfect. honestly i was afraid before as i read the feedbacks and it wasn't really good. i absolutely recommend it… Read Full Review

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“Came up trumps in the end!”

Written on: 21/07/2014 by LynatCleaves (1 review written)

I ordered a morphy richards cream kitchen roll holder, as I was changing the colour of my kitchen. This took 5 days to arrive, BUT all along the way, I was kept informed of it's progress. Then ...., when a parcel did arrive, it was the wrong item - A MUG TREE! ... As this was a Saturday, I could not do anything about it until the Monday. Monday morning first thing I telephoned T J Hughes, and they were so efficient. I had an apology, was sent a reply paid label by e-mail to send the mug… Read Full Review

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“Terrible service”

Written on: 17/07/2014 by lfSalisbury333 (1 review written)

I have ordered goods via the internet. Took their time taking the money and sending the goods, ignored two emails i sent them, took then ages to answer the phone, they just repeat the same lines over and over again and dont actually help you. Frustrating, wont use them again. STill dont have my stuff by the way!… Read Full Review

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“Terrible service - totally ignore customers rights”

Written on: 16/05/2014 by Colb28 (1 review written)

Bought a solar owl from there Coventry store which packed up after 2 days. Took it back but lost receipt however kept the box with their stickers on so no doubt I bought it from there. Customer services was rude and refused to exchange it without a receipt. Totally ignores consumer law. Am taking it back with credit card receipt to do battle again then trading standards if no joy. DO NOT SHOP WITH THIS COMPANY ON LINE OR IN STORE - TOTALLY UNINTERESTED IN THEIR CUSTOMERS. Would have given no… Read Full Review

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“terrible customer service”

Written on: 17/04/2014 by maz7 (1 review written)

Was very upset over the way I was tret instore today at the Newcastle store. They had the wrong price sticker on a set of cushions I tried to purchase. The price clearly stared £9.99 but they tried to overcharge me to £19.99 I asked to speak to the manageress but she said it was clearly a mistake on their behalf and it should have had a £19.99 sticker on. I argued that they should sell me it for the price it had on at £9.99 but she was rude and walked off! I spoke to the male store manager… Read Full Review

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Eathcliff's Response to maz7's Review

Written on: 02/05/2014

Wish I'd read this review site before ordering..........

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“Daylight robbery shop terrible staff way the Speke to you ”

Written on: 21/03/2014 by Neili93 (1 review written)

I buy a bed what dust come an when I phone the have not refunded me money an they say the don't. No an that they phone back all I won't is me money back an I would never use them again hope u all read an do as same me Discount don't think so say anthink to take your money… Read Full Review

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“HOW ARE THEY STILL IN BUSINESS?”

Written on: 20/02/2014

Wish I read reviews prior to ordering online. No confirmation of order after 5 days so contacted customer service, eventually got an answer, to cancel order. Heres hoping I see tj hughes go under!… Read Full Review

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“Disgusting service, WOULD NEVER USE T J HUGHES AGAIN”

Written on: 18/02/2014 by Meganc2013 (1 review written)

I brought an item from this company back in December, the product itself is not to bad however I was told the money would be taken from my bank account in December (just after I purchased the product as that's logic and how every other company works) I log into my online banking today to find out money has been deducted, thinking it has already been deducted I phoned them straight away..... it took 4 attempts to get through to the right number as the number they display on my bank statement is… Read Full Review

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“DO NOT ORDER ON-LINE”

Written on: 18/02/2014 by ClaireK1982 (1 review written)

I highly advise you not to order online, even more so if its something urgent. Takes a good 2months to arrive and a further 2months before they take payment. I ordered in the Oct, arrived 23 Dec. Had payment taken out today 18 Feb. I initially thought my bank account had been hacked. Done a thorough search of my statements and cross referenced the amount taken with my receipt and it matches. If in need best go in store and shop. Horrendous service and will indeed be letting all my friends… Read Full Review

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“Non existant Customer service, very unprofessional”

Written on: 10/01/2014 by pmerrell (1 review written)

It’s amazing how companies like this are still going, although as they have gone into liquidation once, I would guess that’s where they are headed now. Shopping with TJHughes was a life experience, I have never experienced anything like it before, order a product and it sits there saying processing..., so out of kindness you phone up wait for 30 mins on the phone, get cut off, try again, eventually speak to someone who says, yes the order has been received and its currently being picked and… Read Full Review

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“half a bed”

Written on: 06/01/2014 by dmorrison11 (1 review written)

In November I ordered a single bed and mattress as I was decorating a bedroom in time for Christmas. The prices of the bed and mattress were really reasonable although the delivery cost was quite high I thought (£41.49).The bed was dispatched and received a few days after order and I was invoiced for the bed plus the full delivery charge of £41.49. The mattress did not arrive. I sent customer services an email and they said it would arrive separately. I then received an email from TJ Hughes… Read Full Review

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“Very poor customer service”

Written on: 03/01/2014 by Stanmore (1 review written)

Ordered an Itek Tower Speaker for my daughters Christmas. After contacting them twice to see where it had got to the item arrived. Wrapped this and on Christmas morning when it was opened there was no power cable or remote. Tried to log on to their website but for some reason it wouldn't allow me. Did send an email via their web enquiries but this has still not been answered. Even created a new account yesterday thinking it would maybe pick up on my email but no nothing. .....Christmas… Read Full Review

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“Item out of stock not told”

Written on: 23/12/2013 by Extman1 (1 review written)

Ordered a pair of slippers for my Mother for Christmas on the 08/12/2013 order was confirmed and I awaited del. As item had not arrived my the 20/12/2013 I sent an e-mail chasing order no.455075, then got a reply on the 23/12/2013 saying item is out of stock and order has been cancelled, why could they have not told me it was out of stock when item was ordered. Very poor service and this is the only company I have ordered from this Christmas that has let me down. Thanks TJ Hughes now have to go… Read Full Review

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“Very poor service....Do not use!!”

Written on: 23/12/2013

Very poor delivery Times. 4 days after I ordered on 19th Dec, I have heard nothing (and no email acknowledgement). Have emailed them - Also nothing. Have tried all day phoning them. They are constantly engaged. And advertise telephone closing hours of 5pm. However they close at 4.30pm. Absolute rubbish. Wish I'd never used them. Never again!!!… Read Full Review

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“Rubbish”

Written on: 23/12/2013

I ordered 4 Nike tops on line after 12 days they sent me an e-mail saying my order was cancelled due to no stock ( any decent company would have availibility when ordering). The next day I got an e-mail saying 2 of them had been despatched, so I checked on the tracker and they were still waitng to be picked up. Liars. I will never shop with them again they are a let down… Read Full Review

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“Let Down”

Written on: 20/12/2013 by ljwilson1 (1 review written)

I ordered a onesie, for my daughter's stocking, on the 9th of December. I telephoned them on the 13th to ask why it had not yet been dispatched and was told it was being "picked" and would be dispatched shortly. I telephoned again on the 16th and 18th and was told the same thing and was assured that I would have it by Christmas. On the 19th I was told that all order received by the 18th would be dispatched that evening and I would receive a confirmation email. Surprise Surprise no… Read Full Review

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Leannev's Response to ljwilson1's Review

Written on: 20/12/2013

Im in the same boat...placed order on the 9th december, rang yesterday on the phone for over 10 minutes spoke to marion who said the same thing. Apparently being despatched today and will receive by christmas. But no email as of yet. Im very doubtful my order will come.I will be cancelling on monday coming and shopping last minute by the seems of it !!! Ive also sent a email enquiring over three days ago, but guess what NO REPLY. Disgusting service.

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“avoid at all costs. unless u like being let down and...”

Written on: 01/12/2013

Very bad customer service. Very rude and uncaring staff. Hope they seize trading very soon. Selling things that are not in stock. Then lying about delivery dates. 12 days and still waiting… Read Full Review

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“dont go totj hughes”

Written on: 28/11/2013 by clare1987x (1 review written)

i order a trampoline and tennage muntane turtle games and scooter they took the money and then same day at 3pm messaged to to say they werent in order then i noticed my bank statement so i rang them and they sed they didnt so i rang bank and they sed they took it owt so i had to ring them bck and they werent helpfull at all i had to wait a week before i got a refund back… Read Full Review

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