First Capital Connect Reviews

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★☆☆☆☆
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First Capital Connect

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Latest Reviews

★☆☆☆☆

“Absolutely ridiculous ”

Written on: 26/10/2014 by FarahAkhan (1 review written)

I unfortunately was a regular user of First Capital Connect/Govia Thameslink Railway and its possibly one of the worst services I have ever used. First of all the the ticket prices are completely over priced for the quality of travel. The seats are uncomfortable the toilets are filthy. To top it off the ticket inspectors are rude and always looking to rip people off. So many times I have witnessed genuine mistakes by customers however the inspectors still want to fine customers with the most… Read Full Review

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★☆☆☆☆

“day light robbery”

Written on: 18/09/2014 by mad59 (1 review written)

My daughter commutes every day of the week to London cant get a seat a lot of the time trains running late, for what paying nearly £500 a month and I hear the prices are going up this is day light robbery. I can only assume that its all to do with keeping your share holders happy. It is cheaper to use a car… Read Full Review

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★☆☆☆☆

“a summer day out ..or nightmare experience?”

Written on: 08/08/2014

I got FCC trains on the 7 august to go to Lewes via H Heath...4 coaches each time. Standing room only each journey though this was not in the rush hour, hot, smelly. Horrible-just horrible. I have read some of these reviews & my heart goes out to people who have to use this terrible train company every day. How oh how do they get away with it..comparable standards in retail or hospitality would mean a defunct business....but they know their customers are trapped..it's exploitation of the very… Read Full Review

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★☆☆☆☆

“Customer Service Lacking”

Written on: 29/06/2014 by CraigyBoy62 (1 review written)

We live in Radlett and my wife and myself travel to London often and the biggest gripe is they do not announce over the train PA system which station the train is arriving at. When its dark its not obvious where you are and if you are visually impaired would have no hope. I have emailed First Capital Connect and was fobbed off with some old line that they follow the guide lines they have to. Well in my eye's it's not good enough, sadly they are not willing to change and we have no other option… Read Full Review

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★☆☆☆☆

“Aviod at all costs”

Written on: 24/06/2014 by HooleyJulie (1 review written)

I am unfortunate enough to have to travel on First Capital "Disconnect" daily. Part of my journey is with Southern, part with FCC and I now prefer to walk for 40 minutes through London than try to attempt the second part of my journey on FCC trains to a station close to my place of work. In the past 3 weeks 100% of the FCC trains I have used (or tried to) have either been cancelled, delayed (missing connections), or short formation. I have got off two of this latter category as I was… Read Full Review

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★☆☆☆☆

“Thursday 19th June 2014”

Written on: 23/06/2014 by pennydo (1 review written)

On the above date at Mill Hill Broadway we were subjected to numerous cancellations and delays because of overhead wire problems. All commuters can understand that things go wrong, but what we cannot comprehend is why FCC can't give accurate information. There was no accurate information on the platform and the man at the other end of the Information machine said trains would be coming soon to platform 1. Eventually the indicator on the platform said a Brighton train would be coming into… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 15/06/2014 by YoselinRitchie10 (1 review written)

I get the trai from London blackfriars as man times as I can per week, and most times I go there, there are always delays in my option first capital connect are the worst train service and I have never had a problem with any other trains rarely… Read Full Review

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★☆☆☆☆

“A DISGRACE”

Written on: 23/05/2014 by incandenza (1 review written)

I would award 0 stars if possible. I commuted on the Bedford-Brighton line (via London Bridge) for 6 months and the service was so appalling that I actually moved home in order to ensure that I would never again be forced to use FCC. The trains are disgustingly dirty. The reliability levels are grotesque. I'm not interested in the reliability statistics which FCC provide themselves - any commuter can tell you that at least 1 in 2 trains are late and/or cancelled. When something goes wrong, you… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 29/04/2014

I along with so many others on this site ( take note managers, if you even care..) detest this company. They take our money and treat us like cattle. The trains are old and poorly designed-so narrow that virtually the whole carriage have to disembark to allow one passenger out. They are constantly so overcrowded that often people are left standing on the platform, unable to board. The company bosses can treat us with such contempt because we are forced to use them. Bring back… Read Full Review

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★☆☆☆☆

“Get rid of the old trains”

Written on: 27/04/2014 by Petersaz89 (1 review written)

I have absolutely no doubts that at this moment in time First Capital Connect have the quality worst trains in the United Kingdom. I commute from Welwyn North every day and the trains are absolutely crud. The majority of them were built in the 80s - the 80s! 30 year old trains! The doors and windows rattle and bang like they're made out of old deckchairs, the journey is loud, the seating arrangement is horrible, not to mention the train bumps around like it's riding over Lego. Thankfully… Read Full Review

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★☆☆☆☆

“Awful service, poor trains, exorbitant fares”

Written on: 25/04/2014 by Drake33 (1 review written)

I have been an unfortunate user of FCC for 4 years, enforced as a commuter, this is a company that sees it customers as cash cows, doesn't have the first inkling about what good customer service would be, poor trains, poor service, poor website, confused information when problems occur which is all too frequent and fares that are an outright abuse. FCC should not have an operating licence… Read Full Review

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★☆☆☆☆

“No doubt the worst train line in Europe”

Written on: 18/04/2014 by Nunez334 (1 review written)

I've only just starter commuting into London every day from St Albans and I have to say this really puts me down from actually working in the big city. It's not only because the trains are delayed or cancelled almost on a daily basis but the fact that even when the trains are running'fine' they are ridiculously overcrowded if they are the 'fast' ones or almost empty otherwise. To this makes absolutely no sense as probably it would not be that hard to rearrange the schedules and train lenghts to… Read Full Review

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★☆☆☆☆

“Website hopeless”

Written on: 16/04/2014 by Student22 (0 reviews written)

I use alot of train providers and generally like travelling by train. Even FCC Peterborough to London is useful and reasonably priced. However the website is absolutely hopeless compared with other train providers. The screen is messy, all processes are slow and sometimes even time-out, and then because it seems as if it is not working at all and you start all over again, you end up with a number of journeys in basket which have to be deleted!!!! A reasonably bright 7 yeard old should be asked… Read Full Review

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★☆☆☆☆

“Horrible!”

Written on: 01/04/2014 by Kyo337 (1 review written)

I unfortunately have to take the FCC train twice a day and always dread it! The trains are filthy with gum, dust and bits of food on the floor, very worn out seats, dust sometimes falls whenever the train hits a bump, vandalised windows preventing you from even enjoying the view outside, very few trains are on time etc. The cost for tickets is quite high and staff check your tickets frequently despite all these issues. I do not usually write reviews but I am soo disgusted with the service… Read Full Review

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★☆☆☆☆

“Absolutely Awful in every conceivable way!”

Written on: 27/03/2014 by Cox253 (1 review written)

I am unfortunate enough to take FCC trains every day, yet I am still often surprised by how bad their service is. Trains are more often late than not and frequently cancelled. Announcements at stations are rare, and on the train itself occassionally you will be told you have reached the train's final destination and the train is terminating, so get off it, but never any announcement of the stations on the way there. I take the train into Moorgate from Hornsey, and when the train is so packed… Read Full Review

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★☆☆☆☆

“Never take the First Capital Connect train”

Written on: 26/03/2014 by Alice4 (1 review written)

In this morning,26 March 2014, at 09;30, I starded my journey from New Southgate with First Capital train.We start our traver and after 10 minutes the train stoped . We waited in there for long minutes. After 30 minutes the train go back to the station, I lost my money, my time and my patience. I was one hour and 30 minutes late until I reach my destination. Terrible journey, I will never take this First Capital train… Read Full Review

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★☆☆☆☆

“Dirty overcrowded overpriced smelly trains”

Written on: 26/02/2014 by Mitz29 (1 review written)

£38.10 day return and we get dirty and broken seats, smelly carriages as the toilets are so disgusting and not cleaned, dirty stained windows, tables and carriage walls. Overcrowded carriages with not enough seats, or in many cases the seats are too broken to sit on. Those running first capital connect, you provide a rip off, dirty disgusting service. You don't think of the consumer, the extortionate prices you charge and the dire service you provide clearly shows your motive is to line your… Read Full Review

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★☆☆☆☆

“needlessly expensive with excessive poor service”

Written on: 17/02/2014

If i can give no star, i would. Carriages stastandard it's so poor. Can't say i love the company. With the price going up every year, it's a wonder where all those money has gone. Soon i can't afford to go to work as it is getting ridiculous. I really want to swear and curse, if there is a button for it I'll be stamping on it… Read Full Review

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★☆☆☆☆

“Worst Train Ever!”

Written on: 10/02/2014

Unfortunately I am stuck using this train service to get to work. It wouldn't be an exaggeration to say that there are delays or cancellations 95% of the time. When you are able to get on, you are packed in like sardines. The trains are old and dirty and need upgrading, and going from what the announcements say, there are ALWAYS signal problems. There should be a complete overhaul and the contract given to a more reliable service, or they should be providing a free service!… Read Full Review

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★☆☆☆☆

“FCC customer service absolutely rubbish!”

Written on: 17/01/2014 by TJK72 (1 review written)

I purchased an annual ticket online and due to sickness was unable to use it from start date. I went to the city thameslink ticket office to request a refund and was told I have to contact them online. I emailed FCC to have start date changed and a month later still no response. Every time I email them I get a different case number. Well I now no longer work in London and wasn't able to use ticket at all. I emailed them again still no reply. I sent my ticket along with a letter to customer… Read Full Review

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