First Great Western Reviews

Click here if this is your business
★★☆☆☆
2.3 / 5
From 4 reviews
25% of users recommend this
Click here if this is your business
  • Reliability

  • Cleanliness

  • Value For Money

? Ask our helpful community of experts about this product or company
First Great Western - Ask a question now

Media Gallery for First Great Western

First Great Western

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Third class service”

Written on: 17/12/2013

I use that company once a week from Gloucester to London and back. The fare range is limited, and overpriced. The train are usually quite dirty at the end of the day. The litter bin provided at each end of the carriages are obviously too small, so travellers don't bother and leave their rubbish at their place. Toilets flush are usually faulty, as well as taps. Basic hygiene is not possible, despite the high price. The most disturbing is the number of standing passengers in the second class… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“First Great Western Cheats-internet ticket rip off”

Written on: 06/09/2013 by bill65 (1 review written)

I booked my train journey from Weston Super Mare to Brighton via the internet. I arrived at Bristol Temple Meads Station before 1pm. I asked which train went to Reading and I was directed to the appropriate train. When the train pulled away, a voice came over the speaker and announced that internet tickets cannot be used on this service and that anyone using them would have to pay again. The train I was on was the 1.09pm and the train I should have been on was the 1pm. Given that First Great… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“The First Great Western service is generally good,...”

Written on: 11/03/2011 by rupal2 (107 reviews written)

The First Great Western service is generally good, apart from when incidents occur. Then it seems like the trains just disappear, leaving hundreds of commuters stranded on platforms, building up for the next train to appear. I regularly take this train, and on many occasions I find myself thinking this is it, I'm going to be crushed to death. There needs to be more carriages, and I recently read in an article in the metro, that this service is the second most over crowded train in England. It's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“My wife and I used your sleeper service last night...”

Written on: 04/10/2010

My wife and I used your sleeper service last night (03/10/10) from Paddington to Exeter for the first time and was very impressed. The whole process of booking, collecting tickets, being greeted by the Sleeper Stewardess and the births was excellent. All very clean and comfortable and really appreciated. We were awoken with a nice breakfast too. We will DEFINATELY be using this service again. Please thank all the staff concerned!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

A1Traveller's Comment

Written on: 30/07/2013

The sleeper service arrives at Exeter just after 3.00am, perhaps a bit early to have had breakfast. Good to read that the births were excellent but surely a hospital stay would have been better,

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview