South West Trains Reviews

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Latest Reviews

★★☆☆☆

“Standing, rammed...”

Written on: 03/05/2016

All train services by the very nature of what they do suffer occasional unforeseen overcrowding. South West Trains have a deliberate overcrowding policy, leaving it to the long-suffering guards to apologise day after day. It's not poor line management or even gross incompetence, but a purely cynical exercise for which South West Trains richly-rewarded directors are only too happy to encourage. Disgraceful… Read Full Review

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★☆☆☆☆

“Ball ache! ”

Written on: 01/05/2016 by McGrathmz353 (1 review written)

Absolute ball ache! No sign at lymington station to say it was cancelled and we had to get a bus, so me missed that! The staff where about much use as a chocolate tea pot. All in all the service was expensive and less than satisfactory, wouldn't recommend at all, it would have been quicker on turtle back… Read Full Review

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★★☆☆☆

“Offer shmoffer”

Written on: 30/04/2016 by Benjamin1960 (1 review written)

Great sounding £ return offer - til you try to book to stations on the map. Why have stations on the map you can't travel to? You can't even get to London Waterloo. Supposedly the stations need to be run by Southwest Trains. There are enough SWT signs @ Waterloo to sink a battleship!! Why book to Vauxhall? Looking forward to going to Bath - can't as in a slightly different colour on the map - well don't include the places you can't get to.....It ain't rocket science. Hardly the point of an… Read Full Review

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★☆☆☆☆

“Shamboliic and awful”

Written on: 11/04/2016 by 287Shaw (1 review written)

This bunch must surely be the worst rail company in the country. Trains rarely, if ever on time. That's if they actually turn up. If you're lucky enough to get on one of their trains be prepared to sit in packed dirty carriages. Oh and if the train is delayed good luck finding a member of staff to ask what''s going on. Don't bother asking them on Twitter either as they don't respond and delete anything that tells the truth about their shambolic, awful service… Read Full Review

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★☆☆☆☆

“Customers are treated so badly”

Written on: 26/03/2016 by RebeccaMcGrath312 (1 review written)

For about the fifth time in a year, the Weymouth train which was running over an hour and a half late dumped all of its pasengers at Bournemouth. No explanations, no announcements, no staff to help. The train behind was cancelled and passengers as usual were left fuming. I am so glad that south west trains are loosing their franchise. I have never come across a railway company that cared less about its passengers… Read Full Review

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★☆☆☆☆

“A feeble excuse for a railway.”

Written on: 25/01/2016 by DaniellaMorse367 (1 review written)

Trains are always late, guards/train managers are frequently rude and treat you like a criminal even if you have bought a ticket. Leaving Exeter St Davids or Central both have ticket barriers so I don't see the need to check tickets. Trying to get a train from Pinhoe is just tediously stupid, there is only a train every two hours, then again even those are always late. This company needs to be stripped of its franchise because they obviously cannot run a railway. I find it a one massive joke… Read Full Review

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★☆☆☆☆

“Terrible service worst ever”

Written on: 15/01/2016 by Sarahi180 (1 review written)

South west trains are terrible. The money they are making and running such a bad service. You need to wait for a train around 20 minutes in the morning or evening sometimes half an hour. Often you hot delays and of course trains are overcrowded to give an example Train to Epsom Downs. How could they not improve their service any European country is far better then this medieval trains the so called South west service is running and only thinking about the costs of their service they are making… Read Full Review

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★☆☆☆☆

“No information, when you need it.”

Written on: 15/10/2015 by Jamesld374 (1 review written)

There was a disruption to the service, but until you got on a train that was not marked for Portsmouth, there was no info on how to get to Portsmouth. Then the driver tells us that we will need to get a bus at haslemere, to havant, and catch another train. I got the bus and the driver told us similar info, I got off the bus and while everyone else on the bus either filed away or got in a cab, I went to the train station, waited for the train to arrive at 01.16 ish, it didn't come and it says… Read Full Review

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Jamesmalone's Comment

Written on: 15/10/2015

Not wrong, there was no bus to pick us up, I spent 25 on a cab to get me to Portsmouth

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★☆☆☆☆

“depressing in so many ways”

Written on: 07/10/2015 by Valeriaz251 (1 review written)

Frequently late trains, poor stations with faulty ticket gates, over priced shops open for limited hours a day. Trying to get a ticket refund seems to be pot luck whether they will respond. Just been in the phone trying to chase up my last claim. Put the phone down after being on hold for 23 minutes… Read Full Review

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★★☆☆☆

“It should be awarded the worst customer service in UK”

Written on: 15/09/2015 by Tripio661 (1 review written)

South West Trains review Possibly the worst customer service I've ever received ( and with this I'm actually being kind). And quite possibly the worst I'll ever receive. The prices are as high as they can possibly make them without causing strikes. ( which is not working anymore as they are currently strikes around the country). The conditions of the trains are absurd and especially in the afternoon they smell like piggery and dump. The constant changes, delays and problems in the trains are… Read Full Review

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★☆☆☆☆

“Too many faults.!”

Written on: 07/08/2015

This is not the first time this company has let me down, firstly had one of the employees take photos and filmed myself and school children whilst waiting the train!!! I complained and nothing was resolved (there's a shock ) now just been fined for no reason the staff are beyond a joke and trying to give customer feedback is impossible it's very much the customers fault not the company AS a company they need training on customer service and cleanliness. List can go on and on … Read Full Review

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★☆☆☆☆

“New trains”

Written on: 16/06/2015 by JayvionBishop (1 review written)

So we have waited for so many years for the new stock of trains, I remember when the old carriages with manually opening doors were phased out to be replaced by the existing poorly designed carriages. So I expected improvements based on feedback from customers. I'm very surprised at how Sw trains have managed to commission even more poorly designed trains. I'm currently sitting in a single seat I can't fit into without twisting sideways. In the standatd blocks the width of seats appears… Read Full Review

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★★☆☆☆

“Inadequate, poor value”

Written on: 23/03/2015

I travelled First Class. It was not a First Class experience. There were no refreshments were available for over an hour after departure from Exeter. There was no power in the carriage, so I could not see to read properly nor could anyone charge their laptops/phones - not the first time this has happened to me on this service. This time we were turfed off the train at Salisbury "because the engine did not have power" and left standing around in the cold for over 15 minutes. This implies… Read Full Review

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★★★★☆

“Brilliant service”

Written on: 02/03/2015 by Emmag11 (4 reviews written)

I travel from epsom to guildford and back nearly everyday and never ever have any trouble with the service. The trains are always clean, the staff are always friendly and I have never been delayed, I have been getting this line for nearly 2 years! I'm a very happy customer - with the added bonus of my rail card giving me extra discounts. The only downfall is there is no plugs! I would like to charge my phone sometimes after a very busy day… Read Full Review

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★☆☆☆☆

“Most unreliable service!!!!!!!!!!”

Written on: 12/02/2015 by Annoyed34578 (1 review written)

Totally over trying to judge my journey times with south west trains.. ALWAYS late! Completely unacceptable especially at the rate we are charged! The worst being when often leaving Weybridge going towards Basingstoke and you wake up early only to find your first train has been cancelled and the next one is in 30min, then having to reroute via London to get to your final destination. Extortionate prices for terrible service! When are southwest trains going to streamline their service? I… Read Full Review

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★★★☆☆

“Lame Excuses”

Written on: 23/01/2015 by Serenity66 (1 review written)

Hi I listen to the excuses for late and cancelled services on a daily basis.I've never known a company with so many excuses,for what I would describe as a very poor to average service.SWT need to pull their socks up,as at present their performance is not good enough!… Read Full Review

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★☆☆☆☆

“Delays and Service”

Written on: 01/01/2015 by EmilyAguirre (1 review written)

Its been a terrible service in general this year, but November/December has been a joke. Not sure how they calculate e avoid day for season ticket refunds, but there have been only 15 days for 2014 so far. I think it should be more. We have such poor regulation that they juts get away with it. They have hit the threshold for not giving a discount! What a fiddle. My service is the Guildford via Cobham to Waterloo… Read Full Review

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★☆☆☆☆

“Awfull service ”

Written on: 27/11/2014 by wkAnderson349 (1 review written)

Awful service yet again from Worcester park to waterloo, It seems we are paying for expensive tickets to receive apologise almost every day or an explanation of why trains are delayed/ cancelled or running slow!!!!!!!! We want a normal reliable service to get to work! … Read Full Review

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★☆☆☆☆

“DREADFULL DELAYS Overhree hours from Southampton to...”

Written on: 14/11/2014

13 November trying to get from Southampton to London took over three and a half hours. Just to get from Southampton to Basingstoke - a 30 minute journey too over two hours! This company are totally incompetent. Plus their twitter and website said the delay was only 30 minutes. They put on a coach but there were too many people to get on it. I am outraged I had to pay for this journey and that their apology was weak and useless. They are happy to take your money but do not care about utterly… Read Full Review

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★☆☆☆☆

“Once again useless”

Written on: 14/11/2014 by Laneup5 (1 review written)

Southampton to London Waterloo with a 64 minute delay due to signal failure. How is it that they continuously blame signal failure and can’t run a reliable service. And to top it off the trains that do run are overcrowded and don't have enough seats. Useless … Read Full Review

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