South West Trains Reviews

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Latest Reviews

★☆☆☆☆

“Teenage Son Stranded in U.K.”

Written on: 13/03/2017 by ChelseaMiller (1 review written)

I purchased two return train tickets on Southwest rail in the U.K. for our teenage son that was travelling with a friend from Bounremouth to Southampton. The customer service agent refused to provide my son with tickets for the voucher because he did not have the credit card that I used (my own) to book the tickets with. My son was forced to use cash to purchase a new ticket.... … Read Full Review

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★★★☆☆

“Nice trains. Fairly clean for public transport. Staff...”

Written on: 21/02/2017

Nice trains. Fairly clean for public transport. Staff are very helpful. Wifi is great. Its a shame that people don't understand the point of a quiet zone is that should be quiet. I can't stress how annoying it is to sit in the quiet coach for a nice peaceful journey only for some idiot to come in shouting on their phone or a large bunch of people who are constantly talking… Read Full Review

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★☆☆☆☆

“Delayed . Cancelled or just not running !”

Written on: 08/01/2017 by Healyul9 (1 review written)

South west trains are a joke! A poor one at that. Trains from waterloo heading through Isleworth are hardly ever running at the weekends! But guess what today Sunday 9th Jan they are running bud laughably not stopping at Isleworth ! Why do you bother seriously! The service you offer or the lack of it is a disgrace !… Read Full Review

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★☆☆☆☆

“late late late”

Written on: 20/12/2016 by Terrellt339 (1 review written)

every time I travel with South West Trains the train was late , unhelpful staff ,bad customer service. Will drive from now on. wouldn't recommended to anyone… Read Full Review

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★★★★☆

“Entertaining journey home!”

Written on: 11/12/2016 by Kaleighv495 (1 review written)

I had a very amusing journey home from Clapham Junction yesterday on the 14.59 to Woking. The guard gave us a Christmas quiz and was very entertaining. It was so nice all the commuters were joining in. Need more guards like this. Thank you to the quiz master!!… Read Full Review

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★☆☆☆☆

“Online ticket booking”

Written on: 01/12/2016 by DominiqueLaw (1 review written)

Booked online for advanced travel no reference or email received,phoned customer services was told problem with website since upgrade refund in four days now probably seven!Can't buy tickets until I have money back over £80.Cleared my account in one day they can't return it for one week… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 17/11/2016 by 112Armstrong (1 review written)

Service is very poor.Fed up being stranded by these incompetent idiots!!!!!… Read Full Review

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★☆☆☆☆

“Think Twice!”

Written on: 21/10/2016 by Ryanqh301 (1 review written)

Many years ago I decided to work in London, I thought I would save money on travel and be less stressed out about traffic because the theory is - get to the station for the set time, then you're relaxed, right? Wrong. Over these years the service has noticeably become more like a picture of third world scenes rather than the franchise that services a capital city. If you're considering travelling from Surrey to London, expect the following: - packed trains, anyone with space phobias stay… Read Full Review

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★☆☆☆☆

“Totally unreliable. In the last month I have been...”

Written on: 05/10/2016 by tsSims290 (1 review written)

Totally unreliable. In the last month I have been delayed a total of about 6 hours… Read Full Review

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★☆☆☆☆

“Have not refunded my ticket as promised”

Written on: 22/09/2016 by Briellei435 (1 review written)

I booked a ticket online and selected a ticket for 6.30am instead of 6.30pm (18.30, this cost me £21.20. I phoned customer service to ask if they could change the time of my ticket as I selected the incorrect time. The customer service assistant said that they can only give me a refund if I send them a letter enclosing the tickets. I did just as instructed on the same day. I had to rebook and pay for a ticket for a correct time. I waited 13 days and the money was not paid in my account… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 26/08/2016

Another cynically manipulated journey yesterday morning from Andover to Waterloo with barely room to turn sideways. Useful precursor to the sweltering tube though and to be fair, someone has to ensure that they remain afloat. If it weren't for the incessant pain in my knee, made so much better for regularly having to stand all the way, I'd raise a hearty cheer for these devout, billionaire philanthropists. What a relief to know the South West train set has brought them so much pleasure! It… Read Full Review

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★☆☆☆☆

“Filthy, surly and contemptuous of customers”

Written on: 16/08/2016 by CWNH (2 reviews written)

South West Trains is a disgrace. It is impossible to book a bicycle place online, though this would save everyone's time. You have to phone. This often means a ten minute wait for someone to bother answering. Then they usually can't speak proper English and you have to spell Wiltshire - yes, "Wiltshire" - because they've never heard of it. Finally they tell you the train is full - which turns out to be false when you get aboard. Absolutely rubbish. No wonder people prefer to drive… Read Full Review

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★★★★★

“Lovely helpers always willing to help you”

Written on: 28/07/2016 by Dickeyna271 (1 review written)

The assistants were amazing help for my family as he helped us get onto the correct train home from Brighton today and I'm very thankful for what u have helped us with… Read Full Review

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★★☆☆☆

“Delayed or cancelled to often”

Written on: 18/07/2016 by BrendenDonahue (1 review written)

Always seems to be delays or cancellations for a verity of different reasons… Read Full Review

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★☆☆☆☆

“trains never on time ”

Written on: 30/05/2016 by 375Mitchell (1 review written)

In simple words they are very bad no trains run on time they are always delayed or cancelled... i have been waiting for an hour for my train and they keep changeing the platform the train will be on… Read Full Review

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★★☆☆☆

“Standing, rammed...”

Written on: 03/05/2016

All train services by the very nature of what they do suffer occasional unforeseen overcrowding. South West Trains have a deliberate overcrowding policy, leaving it to the long-suffering guards to apologise day after day. It's not poor line management or even gross incompetence, but a purely cynical exercise for which South West Trains richly-rewarded directors are only too happy to encourage. Disgraceful… Read Full Review

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★☆☆☆☆

“Ball ache! ”

Written on: 01/05/2016 by McGrathmz353 (1 review written)

Absolute ball ache! No sign at lymington station to say it was cancelled and we had to get a bus, so me missed that! The staff where about much use as a chocolate tea pot. All in all the service was expensive and less than satisfactory, wouldn't recommend at all, it would have been quicker on turtle back… Read Full Review

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★★☆☆☆

“Offer shmoffer”

Written on: 30/04/2016 by Benjamin1960 (1 review written)

Great sounding £ return offer - til you try to book to stations on the map. Why have stations on the map you can't travel to? You can't even get to London Waterloo. Supposedly the stations need to be run by Southwest Trains. There are enough SWT signs @ Waterloo to sink a battleship!! Why book to Vauxhall? Looking forward to going to Bath - can't as in a slightly different colour on the map - well don't include the places you can't get to.....It ain't rocket science. Hardly the point of an… Read Full Review

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★☆☆☆☆

“Shamboliic and awful”

Written on: 11/04/2016 by 287Shaw (1 review written)

This bunch must surely be the worst rail company in the country. Trains rarely, if ever on time. That's if they actually turn up. If you're lucky enough to get on one of their trains be prepared to sit in packed dirty carriages. Oh and if the train is delayed good luck finding a member of staff to ask what''s going on. Don't bother asking them on Twitter either as they don't respond and delete anything that tells the truth about their shambolic, awful service… Read Full Review

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★☆☆☆☆

“Customers are treated so badly”

Written on: 26/03/2016 by RebeccaMcGrath312 (1 review written)

For about the fifth time in a year, the Weymouth train which was running over an hour and a half late dumped all of its pasengers at Bournemouth. No explanations, no announcements, no staff to help. The train behind was cancelled and passengers as usual were left fuming. I am so glad that south west trains are loosing their franchise. I have never come across a railway company that cared less about its passengers… Read Full Review

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