South West Trains Reviews

Click here if this is your business
★★☆☆☆
1.9 / 5
36
25% of users recommend this
Click here if this is your business
  • Reliability

  • Cleanliness

  • Value For Money

? Ask our helpful community of experts about this product or company
South West Trains - Ask a question now

Media Gallery for South West Trains

South West Trains
South West Trains
South West Trains
South West Trains

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Inadequate, poor value”

Written on: 23/03/2015

I travelled First Class. It was not a First Class experience. There were no refreshments were available for over an hour after departure from Exeter. There was no power in the carriage, so I could not see to read properly nor could anyone charge their laptops/phones - not the first time this has happened to me on this service. This time we were turfed off the train at Salisbury "because the engine did not have power" and left standing around in the cold for over 15 minutes. This implies… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Brilliant service”

Written on: 02/03/2015 by Emmag11 (4 reviews written)

I travel from epsom to guildford and back nearly everyday and never ever have any trouble with the service. The trains are always clean, the staff are always friendly and I have never been delayed, I have been getting this line for nearly 2 years! I'm a very happy customer - with the added bonus of my rail card giving me extra discounts. The only downfall is there is no plugs! I would like to charge my phone sometimes after a very busy day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Most unreliable service!!!!!!!!!!”

Written on: 12/02/2015 by Annoyed34578 (1 review written)

Totally over trying to judge my journey times with south west trains.. ALWAYS late! Completely unacceptable especially at the rate we are charged! The worst being when often leaving Weybridge going towards Basingstoke and you wake up early only to find your first train has been cancelled and the next one is in 30min, then having to reroute via London to get to your final destination. Extortionate prices for terrible service! When are southwest trains going to streamline their service? I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Lame Excuses”

Written on: 23/01/2015 by Serenity66 (1 review written)

Hi I listen to the excuses for late and cancelled services on a daily basis.I've never known a company with so many excuses,for what I would describe as a very poor to average service.SWT need to pull their socks up,as at present their performance is not good enough!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delays and Service”

Written on: 01/01/2015 by EmilyAguirre (1 review written)

Its been a terrible service in general this year, but November/December has been a joke. Not sure how they calculate e avoid day for season ticket refunds, but there have been only 15 days for 2014 so far. I think it should be more. We have such poor regulation that they juts get away with it. They have hit the threshold for not giving a discount! What a fiddle. My service is the Guildford via Cobham to Waterloo… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awfull service ”

Written on: 27/11/2014 by wkAnderson349 (1 review written)

Awful service yet again from Worcester park to waterloo, It seems we are paying for expensive tickets to receive apologise almost every day or an explanation of why trains are delayed/ cancelled or running slow!!!!!!!! We want a normal reliable service to get to work! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DREADFULL DELAYS Overhree hours from Southampton to...”

Written on: 14/11/2014

13 November trying to get from Southampton to London took over three and a half hours. Just to get from Southampton to Basingstoke - a 30 minute journey too over two hours! This company are totally incompetent. Plus their twitter and website said the delay was only 30 minutes. They put on a coach but there were too many people to get on it. I am outraged I had to pay for this journey and that their apology was weak and useless. They are happy to take your money but do not care about utterly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Once again useless”

Written on: 14/11/2014 by Laneup5 (1 review written)

Southampton to London Waterloo with a 64 minute delay due to signal failure. How is it that they continuously blame signal failure and can’t run a reliable service. And to top it off the trains that do run are overcrowded and don't have enough seats. Useless … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible company ever - total monopoly ”

Written on: 05/11/2014 by AriellaReeves (1 review written)

The most horrible company. not user friendly - eternally dissatisfied. The highest prices. Complete monopoly, even if you start to complain - they begin to threaten you by the police. And you do not have any choice - as nothing else goes ..complete monopoly. SHAME… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful service”

Written on: 02/11/2014

We recently travelled as family from Dorchester South to Waterloo and back on South West Trains.The trains were very dirty, overbooked with many people left standing despite having booked tickets.On our return journey, we had to catch a later train and used our pre-booked tickets, they were accepted at Waterloo without a problem.The train had added stations due to a previous cancellation, was very crowded for the mid part of the journey.The Ticket collector then decided our tickets were only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“thank you swt”

Written on: 29/10/2014 by jgffftjhasfghxs (1 review written)

Travelling home from Penzance to Gloucester on the 25/10/2014. After a peaceful journey all the way to Bristol (arriving at 10pm ish), the train became full, many people seemed inebriated, some rather more sensible. About ten minutes later an announcement came over the tannoy asking for the behaviour of a few commuters to improve, I thought nothing of it. Then all of a sudden the language and atmosphere became atrocious! I turned around and to my amazement a huge punch up had began! There were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Expensive no seat service off peak too”

Written on: 20/10/2014 by Ryker453 (1 review written)

Am in the 10.12 train to Basingstoke and this is the train to Weymouth. It is packed and I paid £29 for a 2 day return but there are no seats and no proper standing space! I am almost crushed against the doors as it is a full train… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Really poor service”

Written on: 25/09/2014 by Erikk231 (1 review written)

I take SWT from Norbiton to London on a daily basis. The service subjects to regular delays and cancellations, even for the morning peak hours. This morning I had to wait for over 20 mins on the platform because they shortened the train to 4 carriages for no reason and a lot of people couldn't get on and the next train was 15 mins away. The staff were not helpful - there was no announcement about the training being shortened until it came. I lived in quite a few places in and around London and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor service”

Written on: 24/08/2014 by Cruz397 (1 review written)

lack of free refreshments on the train service in first class to Weymouth from Waterloo and on the return journey the catering cart only did 2 carriages and then got off. I complained in writing to customer services and it took me chasing them before I got a fob off email incorrectly addressed and only responding to half my complaint… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Disgusting Customer Treatment”

Written on: 19/08/2014

Up until today, I liked Southwest Trains... I just got back to my home town and me and my friends were slap bang in the middle of a carriage. As we pulled up and stopped in the station, everyone outside the train piled onto the train like cattle, stopping us from getting off. Most of us squeezed past, but 2 of us who had large bags couldn't get off. The train doors shut, and wouldn't open. My friends were panicking banging on the window, so I shouted to the train conductor to get the doors to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Very Good Train Company”

Written on: 19/08/2014 by Buckley492 (1 review written)

I'm surprised how many negative reviews there are on South West Trains. I personally think its a great company. Clean and reliable trains from my home station of Guildford. Occasional bus replacement services run, but not very often. ;) ! The guards on the trains are very helpful and always help out. Prices are good too so I do recommend this and I give South West Trains a 4 star rating! ;)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Service in England”

Written on: 23/07/2014 by 2Hooper (1 review written)

South west trains is an appalling train service. The services they run are appalling, and the staff are seldom helpful. I take SWT to work and due to the irregularity of train times and poor service to stations, I arrive to work 40 minutes early with a 25 minute wait between changes. I only spend 11 minutes on the train. I have given SWT 1 star because there isn't a way of giving them 0… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad customer service ”

Written on: 30/05/2014 by Drakewk46 (1 review written)

Very bad customer service with staff that don't speak and understand proper English and are very rude. Southwest trains refund procedure is also extremely inflexible. Will take the car next time!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Roller Coaster Ride”

Written on: 01/05/2014 by LisaJW (1 review written)

My mother regularly comes down to see me on the Isle of Wight from London as I am disabled and the journey usually isn't a notable experience except for the one coming down last weekend from Victoria to Portsmouth. She said the carriage was scarily rocking from side to side so much that people had difficulty standing or walking to the loo, she herself wrenched her back trying to hold on and could hardly walk the next day. She told me the train was going at a tremendous speed of the like she has… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service Staff cannot speak or understand English”

Written on: 24/04/2014 by Dolan226 (1 review written)

My son is starting 6th form and I just wanted to find out the cost of a weekly/monthly ticket with the Surrey student discount card. A simple question which is still unanswered after 3 emails and one telephone call to SWT Customer Services. They cannot understand basic English on the telephone and their email replies are written in pigeon English which avoid answering my simple question. You couldn't make it up. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview